Engineering Jobs Remote Jobs in Md Remote

271 positions found — Page 4

Maintenance Technician
Salary not disclosed
Silver Spring, MD 3 days ago

Position: Maintenance Technician

Reports to: Direct: Property Manager

Indirect: VP, Engineering; Facilities Supervisor

Location: The Blairs, Silver Spring, MD


Essential Duties and Responsibilities:

Provide the highest level of customer service to existing and potential residents, demonstrated through both attitude and a sense of urgency to respond to customers’ needs. As the maintenance technician onsite, assume proactive and proprietary interest in for maintaining the physical asset of the property under the direction of the Property Manager with technical support from the Blairs Facilities Supervisor, Chief Engineer, and VP of Engineering.


As the maintenance technician on site, responsibilities include, (but are not limited to):

  • Ensure timely completion of maintenance service requests.
  • Record all maintenance and/or repair performed in accordance with the guidelines established by management or policy/procedure.
  • Responsible for the vigilant pursuit of improvements or repairs needed on a proactive basis (without a service request assigned).
  • Responsible for the coordination and recordation of all maintenance/safety related inspections (i.e., smoke detectors, water treatment, temperatures, etc.).
  • Responsible for communicating any issue of concern, whether technical or customer oriented, to supervisors to ensure consistency in resolution.
  • Monitor/walk vacant apartments weekly, or more often if directed, and complete make-ready process of vacant apartments in a timely manner. Ensure system data is updated upon completion and communicate with Property Manager upon completion.
  • Monitor and manage inventory levels to include building has adequate stock for daily operations, working within prescribed budget and cost limitations.
  • Ensure the maintenance shop is organized and maintained for efficiency, as well as for compliance to safety standards.
  • Schedule, assist and monitor all work being performed by outside contractors. Ensure completion to Tower’s standards and expectations per the approved work order scope given.
  • Assist with the Preventative Maintenance Program as scheduled and directed. Coordinate special projects as directed by the Property Manager or the VP, Engineering.
  • Monitor and maintain all building systems. Communicate any systems issues or problems to the Property Manager as well as the Chief Engineer at the Blairs. If escalated, report major issues to the VP, Engineering.
  • Complete grounds work as directed by Property Manager which may include picking up trash, sweeping curb and dumpster areas and maintaining landscaping beds and other areas and performing work within the parking garage and surfaces.
  • Complete snow or ice removal prior to business hours, (7am) and treat walks and public surfaces to ensure safety for our employees and residents.
  • Responsible for alerting the Property Manager of any unusual occurrence and/or damage that have taken place or that may occur.
  • Complete payroll time sheets weekly to record working hours.
  • Maintain a professional, courteous manner with all residents, vendors, contractors, and fellow employees.
  • Assure safety standards are used which comply with all company, local, City, State and Federal guidelines.
  • Ensure compliance of all work related activities in a fair, ethical, and consistent manner.
  • Follow established company policies and those outlined in the Employee Handbook.
  • Maintain a high rating, or high positive score for all customer reviews.
  • This job requires exerting 50 to 100 pounds of force occasionally, and/or 25 to 50 pounds of force frequently, and/or 10 to 20 pounds of force constantly; You will often be exposed to elements, as there is some work required to be performed outside of the building. You will be required to reach, climb, bend, kneel, stoop, crawl, grip and use small and large motor skills.
  • Special projects and other responsibilities as may be determined


Required skills and attitudes:

  • Extremely strong customer service orientation and mindset. A natural desire to exceed the expectations of the residents of Blair Plaza (and flexible to assist throughout the Blairs District).
  • Minimum of 1-2 years apartment maintenance experience with strong employment references.
  • Basic maintenance skills, including basic plumbing, electrical, drywall, tile, carpet repair, etc.
  • HVAC certification highly preferred; a willingness to obtain HVAC certification is required
  • Strong communication skills, both verbally and in writing.
  • A willingness to communicate issues as they arise and maintain a culture or transparency.
  • This position requires a rotational shift of on-call duties after normal business hours.
  • Must be able to respond to an emergency onsite within 30 minutes.
  • Must be able arrive to work prior to normal business hours for emergencies, or snow or ice removal to ensure the safety of our residents.


Computer skills:

  • Minimum of basic knowledge of computers
  • Ability to use Outlook, Yardi
  • Advanced knowledge of MS Word and Excel Preferred


*All candidates considered for hire must complete and pass a background check and drug test with outcomes that meet Tower’s standards for hire.

The Tower Companies is an equal opportunity employer and offers a collaborative and exciting work environment, competitive salary and excellent benefits, which include medical, dental and vision coverage, as well as a 401(k) plan.

Not Specified
Wireless Communications Algorithm Engineer
✦ New
$100,000 to $245,000 per year
Laurel, MD 17 hours ago
Description

Do you have experience solving real world problems related to wireless communications?

 

Are you searching for meaningful work to solve crucial communications challenges for the special operations and intelligence communities?

 

If so, we want you to join our team of comms engineers working on a broad set of evolving problems.

 

 

We are seeking a dedicated engineer to join a hardworking team that loves solving problems and building capabilities that may transition to operational prototypes. Our team is committed to the mission and passionate about developing capabilities for specialized wireless systems!

 

As a Wireless Communications Algorithm Engineer, you will...

  • Research new technologies and develop solutions to address evolving threats.
  • Support digital signal processing (DSP) algorithm development.
  • Provide implementable technical solutions to the Nation's hardest problems.
  • Translate vague concepts into practical, well-defined, and methodical technical plans.
  • Communicate technical results clearly in written reports and presentations.
  • Work with technologies and concepts including, but not limited to wireless, SATCOM, Physical and MAC layer protocols, software defined radio (SDR), waveform design, RF modeling and simulation, RF system analysis, and transceiver design.

Qualifications

You meet the minimum qualifications for this position if you have ...

  • A Bachelor's degree (or equivalent experience) in Electrical Engineering, Computer Engineering, Physics, Mathematics or another related field with at least ten years of relevant experience, OR a Master's degree (or higher) in one of the same fields of study with at least five years of relevant experience.
  • Proficiency in communication theory and digital signal processing (DSP), with a foundational knowledge of, and experience with, the physical, data link, or media access layers of communications systems.
  • Experience in modeling and simulation of the physical layer with MATLAB, Python, and/or other languages.
  • Familiarity with some of the following: geolocation, detection and estimation theory, or waveform design. 
  • The ability to obtain an Interim Top Secret level security clearance by your start date and can ultimately obtain a Top Secret level clearance. If selected, you will be subject to a government security clearance investigation and must meet the requirements for access to classified information. Eligibility requirements include U.S. citizenship.

You’ll go above and beyond our minimum requirements if you have ...

  • At least ten years of experience in commercial and/or government communication engineering.
  • A wide breadth and depth of wireless systems knowledge.
  • Demonstrated expertise with end to end comms system design.
  • Recent knowledge of DoD and/or intelligence community, sponsors, and programs.
  • A current Top Secret or TS/SCI clearance.

 

This position is on-site at APL's main campus (Laurel, MD) with occasional travel.

 

#LI-AG1


About Us

Why Work at APL?

 

The Johns Hopkins University Applied Physics Laboratory (APL) brings world-class expertise to our nation’s most critical defense, security, space and science challenges. While we are dedicated to solving complex challenges and pioneering new technologies, what makes us truly outstanding is our culture. We offer a vibrant, welcoming atmosphere where you can bring your authentic self to work, continue to grow, and build strong connections with inspiring teammates.

 

At APL, we celebrate our differences of perspectives and encourage creativity and bold, new ideas. Our employees enjoy generous benefits, including a robust education assistance program, unparalleled retirement contributions, and a healthy work/life balance. APL’s campus is located in the Baltimore-Washington metro area. Learn more about our career opportunities at   

All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, physical or mental disability, genetic information, veteran status, occupation, marital or familial status, political opinion, personal appearance, or any other characteristic protected by applicable law. APL is committed to providing reasonable accommodation to individuals of all abilities, including those with disabilities. If you require a reasonable accommodation to participate in any part of the hiring process, please contact 

  

The referenced pay range is based on JHU APL’s good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level with consideration for internal parity. For salaried employees scheduled to work less than 40 hours per week, annual salary will be prorated based on the number of hours worked. APL may offer bonuses or other forms of compensation per internal policy and/or contractual designation. Additional compensation may be provided in the form of a sign-on bonus, relocation benefits, locality allowance or discretionary payments for exceptional performance. APL provides eligible staff with a comprehensive benefits package including retirement plans, paid time off, medical, dental, vision, life insurance, short-term disability, long-term disability, flexible spending accounts, education assistance, and training and development. Applications are accepted on a rolling basis.


Minimum Rate

$100,000 Annually

Maximum Rate

$245,000 Annually
Not Specified
Director of Facilities Operations (HUNT VALLEY)
Salary not disclosed
Pharmaceutics International Inc. (Pii), a Jabil company, is in search of an experienced director level Facilities Manager to direct facilities operations of our entire 4 building pharmaceutical manufacturing campus in Baltimore area Maryland!

- Open to relocation
- Salary range starting around 170K DOE plus annual bonus opportunities
- Visa sponsorship not available
- Competitive benefits

How will you make an impact?
Manages the design, planning, construction and maintenance of equipment, machinery, buildings, and other facilities. Plans, budgets, and schedules facility modifications, including estimates on equipment, labor, materials and other related costs. Designs and develops organizational policies relevant to the facilities department. Oversees the coordination of building space allocation and layout, communication services and facilities expansion. May have responsibility for establishing and overseeing health and safety standards. Selects, develops, and evaluates personnel to ensure the efficient operation of the function.

What will you do?
Recruitment and Retention

- Recruit, interview and hire for the Environmental, Health, Facilities and Safety team.
- Communicate criteria to recruiters for the Environmental, Health, Facilities and Safety team.
- Coach Facilities and EHS staff in the interviewing/hiring process if required.
- Monitor team member turnover; identify key factors that can be improved; make improvements.

Employee and Team Development

- Identify individual and team strengths and development needs on an ongoing basis.
- Create and/or validate training curriculum in area of responsibility
- Programs, Safety & Health Programs, Emergency plans, Business Continuity Plan)
- Coach and mentor Facilities and EHS team members to deliver excellence to every internal and external customer
- Create and manage succession plans for EHS and Facilities function.

Performance Management

- Establish departmental goals and objectives in accordance with industry standards, and overall improvement / profitability of the company.
- Solicit ongoing feedback from peers and team member on team member’s contribution to the Facilities and EHS team. Provide ongoing coaching and counseling to team member based on feedback
- Express pride in staff and encourage them to feel good about their accomplishments.
- Perform team member evaluations professionally and on time.
- Drive individuals and the team to continuously improve in departmental goals, in key operational metrics and the achievement of the organizational goals.
- Coordinate activities of large teams and keep them focused in times of crises.
- Ensure recognition and rewards are managed fairly and consistently in area of responsibility.

Communication

- Provide communication forum for the exchange of ideas and information with the department.
- Organize verbal and written ideas clearly and succinctly using an appropriate business style.
- Ask questions; encourage input from team members.
- Assess communication style of individual team members and adapt own communication style accordingly.
- Influence organization to practice proper EHS procedures using marketing strategies and easy to use tools.
- Develop and implement the automation vision and strategy for the organization
- Develop cost effective and accelerated initiatives to meet high mix/low volume applications
- Drive technical automation teams in the development of innovative automation equipment and solution design(s)
- Optimize automation equipment, improve production efficiency, including where necessary reforming the existing automation technology.

May perform other duties and responsibilities as assigned.

How will you get here?

Education:

- Bachelor's degree or an equivalent combination of education and experience

Experience:

- 10 years of related experience in industrial maintenance and facilities
- 5 years of experience in management/technical experience in all aspects of facilities management, which includes Facilities Engineering and EHS Management experience
- Pharmaceutical facilities industry experience a plus
- Excellent verbal, written, organizational, financial, operations and computer skills.
- Direct supervisory experience in the disciplines mentioned above preferred.
- Proven skills in leadership.

Knowledge, Skills, Abilities:

- Ability to read, analyze, interpret and communicate regarding common scientific and/or technical journals, financial reports, and legal documents.
- Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
- Ability to effectively present information to top management, public groups, and/or boards of directors.
- Advanced PC skills
- Ability to tailor advanced quality tools training to all levels of the organization.
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
- Ability to apply concepts of basic algebra and geometry.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Strong knowledge of global and regional logistics operations and industry.
- Strong proficiency in determining logistics requirements to enable company’s business goals and objectives with ability to devise and implement strategy to achieve targets.
- Strong financial and analytical ability. Proficiency in managing business analytics to determine optimum company footprint.
- Strong knowledge of international direct and indirect taxes as well as global customs regimes.
- Proven track record of successful change management accomplishments, implementing and management continuous productivity and cost reduction programs.
- Strong and convincing communication skills.
- Proficiency in use of personal computers, Microsoft Office products (Excel, Word and PowerPoint) and e-mail skills required.requirements to enable company’s business goals and objectives with ability to devise and implement strategy to achieve targets
- Extensive technical acumen in the field of automation including automation design and implementation
- Demonstrated track record leading multiple successful automation implementations
temporary
Campus Facilities Director (HUNT VALLEY)
🏢 JABIL CIRCUIT, INC
Salary not disclosed
HUNT VALLEY, Maryland 2 days ago
Pharmaceutics International Inc. (Pii), a Jabil company, is in search of an experienced director level Facilities Manager to direct facilities operations of our entire 4 building pharmaceutical manufacturing campus in Baltimore area Maryland!

- Open to relocation
- Salary range starting around 170K DOE plus annual bonus opportunities
- Visa sponsorship not available
- Competitive benefits

How will you make an impact?
Manages the design, planning, construction and maintenance of equipment, machinery, buildings, and other facilities. Plans, budgets, and schedules facility modifications, including estimates on equipment, labor, materials and other related costs. Designs and develops organizational policies relevant to the facilities department. Oversees the coordination of building space allocation and layout, communication services and facilities expansion. May have responsibility for establishing and overseeing health and safety standards. Selects, develops, and evaluates personnel to ensure the efficient operation of the function.

What will you do?
Recruitment and Retention

- Recruit, interview and hire for the Environmental, Health, Facilities and Safety team.
- Communicate criteria to recruiters for the Environmental, Health, Facilities and Safety team.
- Coach Facilities and EHS staff in the interviewing/hiring process if required.
- Monitor team member turnover; identify key factors that can be improved; make improvements.

Employee and Team Development

- Identify individual and team strengths and development needs on an ongoing basis.
- Create and/or validate training curriculum in area of responsibility
- Programs, Safety & Health Programs, Emergency plans, Business Continuity Plan)
- Coach and mentor Facilities and EHS team members to deliver excellence to every internal and external customer
- Create and manage succession plans for EHS and Facilities function.

Performance Management

- Establish departmental goals and objectives in accordance with industry standards, and overall improvement / profitability of the company.
- Solicit ongoing feedback from peers and team member on team member’s contribution to the Facilities and EHS team. Provide ongoing coaching and counseling to team member based on feedback
- Express pride in staff and encourage them to feel good about their accomplishments.
- Perform team member evaluations professionally and on time.
- Drive individuals and the team to continuously improve in departmental goals, in key operational metrics and the achievement of the organizational goals.
- Coordinate activities of large teams and keep them focused in times of crises.
- Ensure recognition and rewards are managed fairly and consistently in area of responsibility.

Communication

- Provide communication forum for the exchange of ideas and information with the department.
- Organize verbal and written ideas clearly and succinctly using an appropriate business style.
- Ask questions; encourage input from team members.
- Assess communication style of individual team members and adapt own communication style accordingly.
- Influence organization to practice proper EHS procedures using marketing strategies and easy to use tools.
- Develop and implement the automation vision and strategy for the organization
- Develop cost effective and accelerated initiatives to meet high mix/low volume applications
- Drive technical automation teams in the development of innovative automation equipment and solution design(s)
- Optimize automation equipment, improve production efficiency, including where necessary reforming the existing automation technology.

May perform other duties and responsibilities as assigned.

How will you get here?

Education:

- Bachelor's degree or an equivalent combination of education and experience

Experience:

- 10 years of related experience in industrial maintenance and facilities
- 5 years of experience in management/technical experience in all aspects of facilities management, which includes Facilities Engineering and EHS Management experience
- Pharmaceutical facilities industry experience a plus
- Excellent verbal, written, organizational, financial, operations and computer skills.
- Direct supervisory experience in the disciplines mentioned above preferred.
- Proven skills in leadership.

Knowledge, Skills, Abilities:

- Ability to read, analyze, interpret and communicate regarding common scientific and/or technical journals, financial reports, and legal documents.
- Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
- Ability to effectively present information to top management, public groups, and/or boards of directors.
- Advanced PC skills
- Ability to tailor advanced quality tools training to all levels of the organization.
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
- Ability to apply concepts of basic algebra and geometry.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Strong knowledge of global and regional logistics operations and industry.
- Strong proficiency in determining logistics requirements to enable company’s business goals and objectives with ability to devise and implement strategy to achieve targets.
- Strong financial and analytical ability. Proficiency in managing business analytics to determine optimum company footprint.
- Strong knowledge of international direct and indirect taxes as well as global customs regimes.
- Proven track record of successful change management accomplishments, implementing and management continuous productivity and cost reduction programs.
- Strong and convincing communication skills.
- Proficiency in use of personal computers, Microsoft Office products (Excel, Word and PowerPoint) and e-mail skills required.requirements to enable company’s business goals and objectives with ability to devise and implement strategy to achieve targets
- Extensive technical acumen in the field of automation including automation design and implementation
- Demonstrated track record leading multiple successful automation implementations
temporary
Senior Facilities Manager - Oversee an expansive pharmaceutical manufacturing campus (HUNT VALLEY)
🏢 JABIL CIRCUIT, INC
Salary not disclosed
HUNT VALLEY, Maryland 2 days ago
Pharmaceutics International Inc. (Pii), a Jabil company, is in search of an experienced director level Facilities Manager to direct facilities operations of our entire 4 building pharmaceutical manufacturing campus in Baltimore area Maryland!

- Open to relocation
- Salary range starting around 170K DOE plus annual bonus opportunities
- Visa sponsorship not available
- Competitive benefits

How will you make an impact?
Manages the design, planning, construction and maintenance of equipment, machinery, buildings, and other facilities. Plans, budgets, and schedules facility modifications, including estimates on equipment, labor, materials and other related costs. Designs and develops organizational policies relevant to the facilities department. Oversees the coordination of building space allocation and layout, communication services and facilities expansion. May have responsibility for establishing and overseeing health and safety standards. Selects, develops, and evaluates personnel to ensure the efficient operation of the function.

What will you do?
Recruitment and Retention

- Recruit, interview and hire for the Environmental, Health, Facilities and Safety team.
- Communicate criteria to recruiters for the Environmental, Health, Facilities and Safety team.
- Coach Facilities and EHS staff in the interviewing/hiring process if required.
- Monitor team member turnover; identify key factors that can be improved; make improvements.

Employee and Team Development

- Identify individual and team strengths and development needs on an ongoing basis.
- Create and/or validate training curriculum in area of responsibility
- Programs, Safety & Health Programs, Emergency plans, Business Continuity Plan)
- Coach and mentor Facilities and EHS team members to deliver excellence to every internal and external customer
- Create and manage succession plans for EHS and Facilities function.

Performance Management

- Establish departmental goals and objectives in accordance with industry standards, and overall improvement / profitability of the company.
- Solicit ongoing feedback from peers and team member on team member’s contribution to the Facilities and EHS team. Provide ongoing coaching and counseling to team member based on feedback
- Express pride in staff and encourage them to feel good about their accomplishments.
- Perform team member evaluations professionally and on time.
- Drive individuals and the team to continuously improve in departmental goals, in key operational metrics and the achievement of the organizational goals.
- Coordinate activities of large teams and keep them focused in times of crises.
- Ensure recognition and rewards are managed fairly and consistently in area of responsibility.

Communication

- Provide communication forum for the exchange of ideas and information with the department.
- Organize verbal and written ideas clearly and succinctly using an appropriate business style.
- Ask questions; encourage input from team members.
- Assess communication style of individual team members and adapt own communication style accordingly.
- Influence organization to practice proper EHS procedures using marketing strategies and easy to use tools.
- Develop and implement the automation vision and strategy for the organization
- Develop cost effective and accelerated initiatives to meet high mix/low volume applications
- Drive technical automation teams in the development of innovative automation equipment and solution design(s)
- Optimize automation equipment, improve production efficiency, including where necessary reforming the existing automation technology.

May perform other duties and responsibilities as assigned.

How will you get here?

Education:

- Bachelor's degree or an equivalent combination of education and experience

Experience:

- 10 years of related experience in industrial maintenance and facilities
- 5 years of experience in management/technical experience in all aspects of facilities management, which includes Facilities Engineering and EHS Management experience
- Pharmaceutical facilities industry experience a plus
- Excellent verbal, written, organizational, financial, operations and computer skills.
- Direct supervisory experience in the disciplines mentioned above preferred.
- Proven skills in leadership.

Knowledge, Skills, Abilities:

- Ability to read, analyze, interpret and communicate regarding common scientific and/or technical journals, financial reports, and legal documents.
- Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
- Ability to effectively present information to top management, public groups, and/or boards of directors.
- Advanced PC skills
- Ability to tailor advanced quality tools training to all levels of the organization.
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
- Ability to apply concepts of basic algebra and geometry.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Strong knowledge of global and regional logistics operations and industry.
- Strong proficiency in determining logistics requirements to enable company’s business goals and objectives with ability to devise and implement strategy to achieve targets.
- Strong financial and analytical ability. Proficiency in managing business analytics to determine optimum company footprint.
- Strong knowledge of international direct and indirect taxes as well as global customs regimes.
- Proven track record of successful change management accomplishments, implementing and management continuous productivity and cost reduction programs.
- Strong and convincing communication skills.
- Proficiency in use of personal computers, Microsoft Office products (Excel, Word and PowerPoint) and e-mail skills required.requirements to enable company’s business goals and objectives with ability to devise and implement strategy to achieve targets
- Extensive technical acumen in the field of automation including automation design and implementation
- Demonstrated track record leading multiple successful automation implementations
temporary
Senior Product Manager for Partner Integrations (Remote)
✦ New
🏢 GoDaddy
Salary not disclosed
Remote, Oregon 1 day ago

Location Details: Remote, United States

At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.

This position may be a hybrid or fully remote position, as decided by your manager. If designated as hybrid, you'll divide your time between working remotely from your home and an office location, so you should live within commuting distance. If designated as remote, you'll be working remotely from your home and may occasionally visit a GoDaddy office to meet with your team for events or meetings. Your hiring manager can share more about this role's hybrid or remote designation.

This position is not eligible to be performed in Alaska, Mississippi, North Dakota, or the Virgin Islands.

GoDaddy is not currently considering candidates for this role in California, Seattle, or NYC.

What you'll get to do...

Define the Enterprise Integration & Partner Platform Strategy

  • Lead the strategy and roadmap for GoDaddy Commerce's headless commerce APIs and partner SDKs that enable external software platforms to embed payments and commerce workflows.
  • Develop a clear vision for who integrates with us, why, and how — prioritizing integrations that deliver high merchant and partner value aligned to our platform core competencies.
  • Build and maintain a deep understanding of partner evaluation criteria, technical architecture, and enterprise buyer needs — positioning GoDaddy Commerce competitively alongside platforms like Stripe, Adyen, and Finix.

Champion Enterprise & ISV Partner Workflows

  • Serve as the voice of enterprise software partners — from technical architects to product leaders — ensuring our APIs, documentation, and certification processes reflect the needs of real integration teams. 
  • Map and optimize end-to-end partner workflows: onboarding → certification → go-live → reporting → revenue share → compliance.
  • Translate integration complexity (devices, stores, payment endpoints, invoicing, virtual terminals, headless POS) into scalable, configurable platform solutions.

Drive Payments & Commerce Platform Capabilities

  • Partner with engineering to define APIs and services for payments, orders, catalog, inventory, customers, and sales channels that support both embedded and in-person commerce.
  • Build support for advanced enterprise requirements including: 
    • Multi-entity and multi-location configuration
    • Reporting and commissions APIs
    • Activity and transaction tracking
    • Risk and fraud scoring hooks
    • Customer authentication and tokenization flows
    • Reseller administrator portal
  • Collaborate with Payments, Risk, and FinOps teams to ensure accurate settlement, reporting, and reconciliation across embedded payment flows.

Influence and Collaborate with Enterprise Clients

  • Meet directly with enterprise partners and resellers to understand their technical and business integration needs, gather feedback, and guide co-development pilots and close sales.
  • Partner with Business Development and Solutions Engineering to support partner evaluation cycles, ensuring APIs, sandbox tools, and documentation demonstrate enterprise-grade capability and reliability.
  • Translate client conversations into actionable platform requirements, balancing enterprise flexibility with platform scalability.

Deliver Hypothesis-Driven Product Discovery

  • Use experimentation and partner pilots to validate API features and developer experiences before scaling.
  • Measure what matters: partner integration velocity, merchant attach and retention, API usage, revenue contribution, and partner NPS.
  • Continuously iterate roadmap priorities based on adoption, partner satisfaction, and ecosystem performance.

Scale and Evangelize the Partner Platform

  • Collaborate with GTM and Solution Engineering to create integration blueprints, API playbooks, and sandbox environments that reduce time-to-value for new partners.
  • Define certification standards and reference architectures for recurring vertical use cases.
  • Share insights and findings across GoDaddy Commerce to shape our long-term platform strategy for embedded commerce and payments.

Your experience should include...

  • 8+ years of product management experience in platform, API, or payments products, with deep knowledge of payments architecture and commerce primitives.
  • 2+ years of ISO 8583 financial messaging experience.
  • Proven success embedding payments/commerce into enterprise ISV and middleware platforms with measurable adoption outcomes.
  • Expert in headless and API-first product development, including API design tradeoffs, SDK usability, and developer enablement.
  • Strong client-facing skills leading discovery, solution reviews, and executive briefings with enterprise partners.
  • Track record of cross-functional influence across engineering, business development, operations, and compliance teams.

You might also have...

  • Experience with platforms such as Stripe Connect, Adyen for Platforms, Finix, Square Developer Platform, or Shopify's Partner APIs.

We've got your back... We offer a range of total rewards that may include paid time off, retirement savings (e.g., 401k, pension schemes), bonus/incentive eligibility, equity grants, participation in our employee stock purchase plan, competitive health benefits, and other family-friendly benefits including parental leave. GoDaddy's benefits vary based on individual role and location and can be reviewed in more detail during the interview process.

We also embrace our diverse culture and offer a range of Employee Resource Groups (Culture). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way. 

About us... GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us. 

At GoDaddy, we know diverse teams build better products—period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that's not enough to build true equity and belonging in our communities. That's why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day—focusing not only on our employee experience, but also our customer experience and operations. It's the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our Diversity Careers page.

GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our full EEO policy.

Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to  

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

GoDaddy doesn't accept unsolicited resumes from recruiters or employment agencies.


Remote working/work at home options are available for this role.
Not Specified
Principal Product Manager Partner Platform Integrations - Flexible Remote Work Options (Remote)
✦ New
🏢 GoDaddy
Salary not disclosed
Remote, Oregon 1 day ago

Location Details: Remote, United States

At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.

This position may be a hybrid or fully remote position, as decided by your manager. If designated as hybrid, you'll divide your time between working remotely from your home and an office location, so you should live within commuting distance. If designated as remote, you'll be working remotely from your home and may occasionally visit a GoDaddy office to meet with your team for events or meetings. Your hiring manager can share more about this role's hybrid or remote designation.

This position is not eligible to be performed in Alaska, Mississippi, North Dakota, or the Virgin Islands.

GoDaddy is not currently considering candidates for this role in California, Seattle, or NYC.

What you'll get to do...

Define the Enterprise Integration & Partner Platform Strategy

  • Lead the strategy and roadmap for GoDaddy Commerce's headless commerce APIs and partner SDKs that enable external software platforms to embed payments and commerce workflows.
  • Develop a clear vision for who integrates with us, why, and how — prioritizing integrations that deliver high merchant and partner value aligned to our platform core competencies.
  • Build and maintain a deep understanding of partner evaluation criteria, technical architecture, and enterprise buyer needs — positioning GoDaddy Commerce competitively alongside platforms like Stripe, Adyen, and Finix.

Champion Enterprise & ISV Partner Workflows

  • Serve as the voice of enterprise software partners — from technical architects to product leaders — ensuring our APIs, documentation, and certification processes reflect the needs of real integration teams. 
  • Map and optimize end-to-end partner workflows: onboarding → certification → go-live → reporting → revenue share → compliance.
  • Translate integration complexity (devices, stores, payment endpoints, invoicing, virtual terminals, headless POS) into scalable, configurable platform solutions.

Drive Payments & Commerce Platform Capabilities

  • Partner with engineering to define APIs and services for payments, orders, catalog, inventory, customers, and sales channels that support both embedded and in-person commerce.
  • Build support for advanced enterprise requirements including: 
    • Multi-entity and multi-location configuration
    • Reporting and commissions APIs
    • Activity and transaction tracking
    • Risk and fraud scoring hooks
    • Customer authentication and tokenization flows
    • Reseller administrator portal
  • Collaborate with Payments, Risk, and FinOps teams to ensure accurate settlement, reporting, and reconciliation across embedded payment flows.

Influence and Collaborate with Enterprise Clients

  • Meet directly with enterprise partners and resellers to understand their technical and business integration needs, gather feedback, and guide co-development pilots and close sales.
  • Partner with Business Development and Solutions Engineering to support partner evaluation cycles, ensuring APIs, sandbox tools, and documentation demonstrate enterprise-grade capability and reliability.
  • Translate client conversations into actionable platform requirements, balancing enterprise flexibility with platform scalability.

Deliver Hypothesis-Driven Product Discovery

  • Use experimentation and partner pilots to validate API features and developer experiences before scaling.
  • Measure what matters: partner integration velocity, merchant attach and retention, API usage, revenue contribution, and partner NPS.
  • Continuously iterate roadmap priorities based on adoption, partner satisfaction, and ecosystem performance.

Scale and Evangelize the Partner Platform

  • Collaborate with GTM and Solution Engineering to create integration blueprints, API playbooks, and sandbox environments that reduce time-to-value for new partners.
  • Define certification standards and reference architectures for recurring vertical use cases.
  • Share insights and findings across GoDaddy Commerce to shape our long-term platform strategy for embedded commerce and payments.

Your experience should include...

  • 8+ years of product management experience in platform, API, or payments products, with deep knowledge of payments architecture and commerce primitives.
  • 2+ years of ISO 8583 financial messaging experience.
  • Proven success embedding payments/commerce into enterprise ISV and middleware platforms with measurable adoption outcomes.
  • Expert in headless and API-first product development, including API design tradeoffs, SDK usability, and developer enablement.
  • Strong client-facing skills leading discovery, solution reviews, and executive briefings with enterprise partners.
  • Track record of cross-functional influence across engineering, business development, operations, and compliance teams.

You might also have...

  • Experience with platforms such as Stripe Connect, Adyen for Platforms, Finix, Square Developer Platform, or Shopify's Partner APIs.

We've got your back... We offer a range of total rewards that may include paid time off, retirement savings (e.g., 401k, pension schemes), bonus/incentive eligibility, equity grants, participation in our employee stock purchase plan, competitive health benefits, and other family-friendly benefits including parental leave. GoDaddy's benefits vary based on individual role and location and can be reviewed in more detail during the interview process.

We also embrace our diverse culture and offer a range of Employee Resource Groups (Culture). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way. 

About us... GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us. 

At GoDaddy, we know diverse teams build better products—period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that's not enough to build true equity and belonging in our communities. That's why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day—focusing not only on our employee experience, but also our customer experience and operations. It's the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our Diversity Careers page.

GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our full EEO policy.

Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to  

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

GoDaddy doesn't accept unsolicited resumes from recruiters or employment agencies.


Remote working/work at home options are available for this role.
Not Specified
Lead Product Manager - Partnership Platform Solutions (Remote)
✦ New
🏢 GoDaddy
Salary not disclosed
Remote, Oregon 1 day ago

Location Details: Remote, United States

At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.

This position may be a hybrid or fully remote position, as decided by your manager. If designated as hybrid, you'll divide your time between working remotely from your home and an office location, so you should live within commuting distance. If designated as remote, you'll be working remotely from your home and may occasionally visit a GoDaddy office to meet with your team for events or meetings. Your hiring manager can share more about this role's hybrid or remote designation.

This position is not eligible to be performed in Alaska, Mississippi, North Dakota, or the Virgin Islands.

GoDaddy is not currently considering candidates for this role in California, Seattle, or NYC.

What you'll get to do...

Define the Enterprise Integration & Partner Platform Strategy

  • Lead the strategy and roadmap for GoDaddy Commerce's headless commerce APIs and partner SDKs that enable external software platforms to embed payments and commerce workflows.
  • Develop a clear vision for who integrates with us, why, and how — prioritizing integrations that deliver high merchant and partner value aligned to our platform core competencies.
  • Build and maintain a deep understanding of partner evaluation criteria, technical architecture, and enterprise buyer needs — positioning GoDaddy Commerce competitively alongside platforms like Stripe, Adyen, and Finix.

Champion Enterprise & ISV Partner Workflows

  • Serve as the voice of enterprise software partners — from technical architects to product leaders — ensuring our APIs, documentation, and certification processes reflect the needs of real integration teams. 
  • Map and optimize end-to-end partner workflows: onboarding → certification → go-live → reporting → revenue share → compliance.
  • Translate integration complexity (devices, stores, payment endpoints, invoicing, virtual terminals, headless POS) into scalable, configurable platform solutions.

Drive Payments & Commerce Platform Capabilities

  • Partner with engineering to define APIs and services for payments, orders, catalog, inventory, customers, and sales channels that support both embedded and in-person commerce.
  • Build support for advanced enterprise requirements including: 
    • Multi-entity and multi-location configuration
    • Reporting and commissions APIs
    • Activity and transaction tracking
    • Risk and fraud scoring hooks
    • Customer authentication and tokenization flows
    • Reseller administrator portal
  • Collaborate with Payments, Risk, and FinOps teams to ensure accurate settlement, reporting, and reconciliation across embedded payment flows.

Influence and Collaborate with Enterprise Clients

  • Meet directly with enterprise partners and resellers to understand their technical and business integration needs, gather feedback, and guide co-development pilots and close sales.
  • Partner with Business Development and Solutions Engineering to support partner evaluation cycles, ensuring APIs, sandbox tools, and documentation demonstrate enterprise-grade capability and reliability.
  • Translate client conversations into actionable platform requirements, balancing enterprise flexibility with platform scalability.

Deliver Hypothesis-Driven Product Discovery

  • Use experimentation and partner pilots to validate API features and developer experiences before scaling.
  • Measure what matters: partner integration velocity, merchant attach and retention, API usage, revenue contribution, and partner NPS.
  • Continuously iterate roadmap priorities based on adoption, partner satisfaction, and ecosystem performance.

Scale and Evangelize the Partner Platform

  • Collaborate with GTM and Solution Engineering to create integration blueprints, API playbooks, and sandbox environments that reduce time-to-value for new partners.
  • Define certification standards and reference architectures for recurring vertical use cases.
  • Share insights and findings across GoDaddy Commerce to shape our long-term platform strategy for embedded commerce and payments.

Your experience should include...

  • 8+ years of product management experience in platform, API, or payments products, with deep knowledge of payments architecture and commerce primitives.
  • 2+ years of ISO 8583 financial messaging experience.
  • Proven success embedding payments/commerce into enterprise ISV and middleware platforms with measurable adoption outcomes.
  • Expert in headless and API-first product development, including API design tradeoffs, SDK usability, and developer enablement.
  • Strong client-facing skills leading discovery, solution reviews, and executive briefings with enterprise partners.
  • Track record of cross-functional influence across engineering, business development, operations, and compliance teams.

You might also have...

  • Experience with platforms such as Stripe Connect, Adyen for Platforms, Finix, Square Developer Platform, or Shopify's Partner APIs.

We've got your back... We offer a range of total rewards that may include paid time off, retirement savings (e.g., 401k, pension schemes), bonus/incentive eligibility, equity grants, participation in our employee stock purchase plan, competitive health benefits, and other family-friendly benefits including parental leave. GoDaddy's benefits vary based on individual role and location and can be reviewed in more detail during the interview process.

We also embrace our diverse culture and offer a range of Employee Resource Groups (Culture). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way. 

About us... GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us. 

At GoDaddy, we know diverse teams build better products—period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that's not enough to build true equity and belonging in our communities. That's why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day—focusing not only on our employee experience, but also our customer experience and operations. It's the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our Diversity Careers page.

GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our full EEO policy.

Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to  

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

GoDaddy doesn't accept unsolicited resumes from recruiters or employment agencies.


Remote working/work at home options are available for this role.
Not Specified
Principal Product Manager Partner Platform Integrations (Remote)
✦ New
🏢 GoDaddy
Salary not disclosed
Remote, Oregon 1 day ago

Location Details: Remote, United States

At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.

This position may be a hybrid or fully remote position, as decided by your manager. If designated as hybrid, you'll divide your time between working remotely from your home and an office location, so you should live within commuting distance. If designated as remote, you'll be working remotely from your home and may occasionally visit a GoDaddy office to meet with your team for events or meetings. Your hiring manager can share more about this role's hybrid or remote designation.

This position is not eligible to be performed in Alaska, Mississippi, North Dakota, or the Virgin Islands.

GoDaddy is not currently considering candidates for this role in California, Seattle, or NYC.

What you'll get to do...

Define the Enterprise Integration & Partner Platform Strategy

  • Lead the strategy and roadmap for GoDaddy Commerce's headless commerce APIs and partner SDKs that enable external software platforms to embed payments and commerce workflows.
  • Develop a clear vision for who integrates with us, why, and how — prioritizing integrations that deliver high merchant and partner value aligned to our platform core competencies.
  • Build and maintain a deep understanding of partner evaluation criteria, technical architecture, and enterprise buyer needs — positioning GoDaddy Commerce competitively alongside platforms like Stripe, Adyen, and Finix.

Champion Enterprise & ISV Partner Workflows

  • Serve as the voice of enterprise software partners — from technical architects to product leaders — ensuring our APIs, documentation, and certification processes reflect the needs of real integration teams. 
  • Map and optimize end-to-end partner workflows: onboarding → certification → go-live → reporting → revenue share → compliance.
  • Translate integration complexity (devices, stores, payment endpoints, invoicing, virtual terminals, headless POS) into scalable, configurable platform solutions.

Drive Payments & Commerce Platform Capabilities

  • Partner with engineering to define APIs and services for payments, orders, catalog, inventory, customers, and sales channels that support both embedded and in-person commerce.
  • Build support for advanced enterprise requirements including: 
    • Multi-entity and multi-location configuration
    • Reporting and commissions APIs
    • Activity and transaction tracking
    • Risk and fraud scoring hooks
    • Customer authentication and tokenization flows
    • Reseller administrator portal
  • Collaborate with Payments, Risk, and FinOps teams to ensure accurate settlement, reporting, and reconciliation across embedded payment flows.

Influence and Collaborate with Enterprise Clients

  • Meet directly with enterprise partners and resellers to understand their technical and business integration needs, gather feedback, and guide co-development pilots and close sales.
  • Partner with Business Development and Solutions Engineering to support partner evaluation cycles, ensuring APIs, sandbox tools, and documentation demonstrate enterprise-grade capability and reliability.
  • Translate client conversations into actionable platform requirements, balancing enterprise flexibility with platform scalability.

Deliver Hypothesis-Driven Product Discovery

  • Use experimentation and partner pilots to validate API features and developer experiences before scaling.
  • Measure what matters: partner integration velocity, merchant attach and retention, API usage, revenue contribution, and partner NPS.
  • Continuously iterate roadmap priorities based on adoption, partner satisfaction, and ecosystem performance.

Scale and Evangelize the Partner Platform

  • Collaborate with GTM and Solution Engineering to create integration blueprints, API playbooks, and sandbox environments that reduce time-to-value for new partners.
  • Define certification standards and reference architectures for recurring vertical use cases.
  • Share insights and findings across GoDaddy Commerce to shape our long-term platform strategy for embedded commerce and payments.

Your experience should include...

  • 8+ years of product management experience in platform, API, or payments products, with deep knowledge of payments architecture and commerce primitives.
  • 2+ years of ISO 8583 financial messaging experience.
  • Proven success embedding payments/commerce into enterprise ISV and middleware platforms with measurable adoption outcomes.
  • Expert in headless and API-first product development, including API design tradeoffs, SDK usability, and developer enablement.
  • Strong client-facing skills leading discovery, solution reviews, and executive briefings with enterprise partners.
  • Track record of cross-functional influence across engineering, business development, operations, and compliance teams.

You might also have...

  • Experience with platforms such as Stripe Connect, Adyen for Platforms, Finix, Square Developer Platform, or Shopify's Partner APIs.

We've got your back... We offer a range of total rewards that may include paid time off, retirement savings (e.g., 401k, pension schemes), bonus/incentive eligibility, equity grants, participation in our employee stock purchase plan, competitive health benefits, and other family-friendly benefits including parental leave. GoDaddy's benefits vary based on individual role and location and can be reviewed in more detail during the interview process.

We also embrace our diverse culture and offer a range of Employee Resource Groups (Culture). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way. 

About us... GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us. 

At GoDaddy, we know diverse teams build better products—period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that's not enough to build true equity and belonging in our communities. That's why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day—focusing not only on our employee experience, but also our customer experience and operations. It's the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our Diversity Careers page.

GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our full EEO policy.

Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to  

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

GoDaddy doesn't accept unsolicited resumes from recruiters or employment agencies.


Remote working/work at home options are available for this role.
Not Specified
Readily Available Interim Customer Support Lead | VC-Backed B2B Healthtech SaaS | Boston (Hybrid)
✦ New
Salary not disclosed
Boston, MA, Hybrid 1 day ago

Readily Available Interim Customer Support Lead | VC-Backed B2B Healthtech SaaS | Boston (Hybrid)


The Client

This client is an AI-powered healthtech startup born out of a multi-year collaboration between leading academic medical centers and top-tier engineering institutions in Europe. This business has developed patented algorithms and a proprietary clinical database to help practitioners improve ultrasound screening accuracy, reduce diagnostic errors, and optimize care pathways for expectant mothers. With a clear mission to expand access to high-quality women's and children's health outcomes through technology, they are now scaling rapidly across the United States; partnering with major clinical networks and onboarding new health system clients at an accelerating pace.



The Role

This is an opportunity to own and build a support function at a company experiencing hypergrowth in the US market. Reporting to the Director of Operations, this role is for someone who sees a blank slate as an opportunity. The customer base is scaling rapidly and this position will be responsible for building the support function that grows with it. The right candidate will be hands-on, close to the product and customers before building out the systems, tooling, and team capable of sustaining growth without compromising the experience



Responsibilities

  • Handle tickets and calls directly to build deep product knowledge and earn customer trust
  • Design and implement the core support ticket infrastructure: SLAs, escalation paths, and cross-functional workflows with Engineering and Product
  • Optimize the CRM/ticketing environment (automations, reporting, routing) and build out a self-serve knowledge base including FAQs and troubleshooting guides
  • Serve as the voice of the customer, translating support patterns and user feedback into actionable product insights
  • Define and track key operational KPIs and build automations to drive ongoing efficiency
  • Champion team autonomy and maintain quality standards throughout a period of significant scale



What We Need to See (Essential)

  • 3-5 years of B2B SaaS experience in Technical Support, Customer Support, or Operations
  • Experience in implementing modern support/ticketing platforms (e.g. Zendesk, Pylon or similar)
  • Proficiency in maintaining & utilizing ticketing CRMs
  • Demonstrated ability to thrive in hypergrowth environments and build processes from zero
  • Comfort working across time zones (specifically West Coast)
  • Genuine alignment with the company's mission in women's and children's health



What We’d Like to See (Bonus)

  • Experience in a healthcare or regulated SaaS environment
  • Familiarity with building or scaling a support function at a Series A-C stage company
  • Experience with CRM automation and reporting



Location: Hybrid

Package: $60-80 per hour

Duration: 4 months


Remote working/work at home options are available for this role.
Not Specified
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