Engineering Jobs Full Time Jobs in Paramus

BPO Manager

ProDirect Laboratory

PRODIRECT Dental Lab is known for providing our dentists with the resources and experience of a national dental lab with the personalized service of local boutique labs. We are a global organization with over 35 years of experience in providing world class service and products to our customers.

Let's redefine excellence, together.

Job description

Position Highlights:

We are rapidly expanding our US team and are seeking a successful, enthusiastic, and self-motivated BPO Manager. Are you passionate about speaking with medical professionals, and building consultative relationships? As a key player in our Customer Success department, you'll have the opportunity to showcase your talent for driving business and providing world class service to our growing base of customer/house accounts.

We are looking for a manager who will set the overall vision and strategic plan for the Customer Success organization, focusing on driving product adoption, generating positive customer experiences, and driving growth through renewals and net retention improvements. You will manage, train and develop a team who will provide exceptional customer service to our ProDirect house and field managed accounts.

About us:

Mission Statement: To promote prosperity in the lives of both doctors and patients of present and future generations by pushing industry boundaries and upholding our customer driven commitment to excellence.

Office Based:

ProDirect Dental Laboratory

102 Chubb Avenue, Suite 102

Lyndhurst, NJ 07035

Key Responsibilities:

· Build and lead a world-class team:

o Manage, recruit and develop a high performing customer focused

o team

o Drive practices to track performance of teams and individuals

· Work cross-functionally with sales, marketing, customer service and operations teams in order to solve issues related to customer satisfaction

· Serve as a trusted advisor for customers, supporting a Customer Success Team to develop strong relationships and a deep understanding of customer needs to deliver an ongoing best-in-class customer experience

· Create and implements sales strategies to help the team achieve their sales goals.

· Set targets and objectives for the team and ensure team members meet individual and group goals.

· Track and analyses sales metrics to identify trends, patterns and opportunities for improvement.

· Provides coaching and training to sales team members to improve their sales skills and performance.

· Assist recruiting and hiring sales personnel whose skills match the company's goals.

· Works with customers to build and maintain strong relationships.

· Work closely with other departments, such as marketing and customer service, to improve the overall sales process and customer experience.

· Conduct market research to identify new business opportunities and potential customers.

· Identifies and pursues potential sales leads to expand the customer base.

· Develops pricing strategies that are competitive and profitable for the company.

· Manage the sales pipeline to ensure their team follows up on leads effectively and efficiently.

· Creates sales reports that provide insight into the team's performance and progress.

· Provides support to customers who have questions or concerns.

· Evaluates the sales team's performance and provides feedback on how to improve.

· Help promote a positive team culture that encourages collaboration, growth and success.

· Advocate for strategic customer needs and feedback

· Implement and coordinate marketing programs

· Identifying opportunities for upselling and cross-selling

Qualifications:

• 5+ years of demonstrated progressive experience leading customer success managers or account management.
• Proven experience leading teams and leveraging customer success best practices
• Proven ability to develop strategies, translate them into initiatives and track successful delivery
• Possesses a strong management presence and leadership ability, with communication and interpersonal skills that inspire and motivate customer success teams.
• Demonstrated operational excellence in analytical thinking, process development and improvement, problem solving, communication, delegation and planning.

· Able to be flexible and agile in responding to evolving business priorities and dealing with ambiguity.

· Able to collaborate across the organization and with external stakeholders.

· Holds strong operational skills that will drive organizational efficiencies and customer satisfaction.

· Willing and able to address escalated client issues with speed and urgency.

· Willingness to travel as needed.

· Excellent communication skills (phone and written)

· Ability to work in a team environment

· Self-motivated and driven, with the ability to thrive in a fast-paced sales environment.

· Effectively engage with professionals at all levels.

· Strong consultative relationship-building abilities

· A genuine passion for connecting with clients and understanding their unique needs.

• Bonus Points for Dental Customer Success/Lab Experience

Join our dynamic team and unleash your passion for managing, problem resolution, speaking with professionals, and developing meaningful relationships. Take the next step in your career and apply today!

Job Type: Full-time

Salary:

• $75,000 + Bonus opportunity

Benefits:

• 401(k) + 3% corporate match
• Dental/Health/Vision insurance
• Vacation and Holidays
• Referral program
• Career advancement opportunities

Work Location:

ProDirect Dental Laboratory

102 Chubb Avenue, Suite 102

Lyndhurst, NJ 07305

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Customer Service Management: 5 years (Required)
• Overseas Team: 3 years (Required)
• Training Staff: 5 years (Required)

Work Location: In person

A Personal Injury law firm in Clifton, New Jersey is looking for a Workers' Compensation Attorney to join their team.

This is a great opportunity for someone who enjoys working in a supportive, team-focused environment where your work is valued and your experience makes a difference.

Estimated Annual: $85,000 - $140,000

Schedule: Full-time, Onsite

What Makes This a Great Place to Work

• 401K Plus 100% Paid Health Insurance
• Supportive team environment
• Low turnover

What The Firm is Looking For

• Minimum of 1 years of Personal Injury experience
• Member of the New Jersey Bar
• Juris Doctor (JD) degree from an accredited law school required.
• Excellent Communication & Writing Skills.
• High Attention to Detail.
• Strong Organizational Skill
• Must be able to work in the office in Clifton, NJ

About the Firm

This personal injury law firm focuses on representing plaintiffs in personal injury cases, helping clients through some of the most challenging times in their lives. The firm offers a steady, positive work environment with a team that cares about both their clients and coworkers.

Interested?

Apply today to join a law firm that values teamwork, respect, and balance, as well as a place where your experience will truly be appreciated.

Location: Lyndhurst, NJ (in-office preferred; flexibility may be available depending on fit)

Type: Full-time

About Tekcard Payments

Tekcard Payments is a payment processing and technology company supporting merchants nationwide and a growing ISO/partner channel. We run a fast-paced operation where everyone wears multiple hats and client experience matters.

The Role (Not Generic “Customer Service”)

We’re hiring a Payments Client Services Analyst to support merchants and partners across day-to-day servicing, onboarding coordination, and light operations tasks. This is a B2B, finance-operations style support role—ideal for someone coming from banking, accounting support, fintech, merchant services, or other detail-driven client operations.

You will handle merchant requests, coordinate with internal teams (Underwriting/Risk/Tech/Accounting), and keep accounts moving. You may also support our Premier ISO/Partner channel with status updates, documentation requests, and basic system tasks.

What You’ll Do

• Merchant Support (B2B): Handle inbound merchant questions via phone/email/ticketing—funding/deposit questions, batching, statements, charge schedules, and general account support.
• Partner / ISO Channel Support: Assist partners with onboarding status, missing items, and basic platform/process questions (with clear escalation paths).
• Light Operations / Account Maintenance: Update merchant profiles (bank updates, ownership changes, contact changes), help key/confirm data in internal systems, and ensure clean documentation.
• Issue Triage + Escalation: Identify what’s a client education issue vs. a technical issue vs. a risk/underwriting issue; escalate with clean notes and supporting details.
• Chargeback/Dispute Assistance: Guide merchants on dispute documentation and timelines; route cases appropriately.
• Documentation & Case Notes: Maintain accurate notes, checklists, and follow-ups so nothing falls through the cracks.

You’re a Strong Fit If You…

• Communicate clearly and professionally (written + verbal).
• Are organized and comfortable working multiple queues at once.
• Like structured work: checklists, documentation, clean notes, follow-ups.
• Can learn systems quickly (CRM/ticketing, portals, spreadsheets).
• Can stay calm when a merchant is stressed about money/timing.

Relevant Backgrounds That Translate Well

We’re intentionally trying to avoid “retail-only customer service.” Strong backgrounds include:

• Bank branch operations, deposit ops, treasury support, ACH support
• Accounts receivable / billing support / client accounting support
• Mortgage servicing support / loan operations / escrow processing
• Merchant services support, fintech support, payment operations
• B2B customer support where accuracy + documentation mattered

Requirements

• 1–3+ years in a client-facing operations role (banking, fintech, accounting support, merchant services, etc.)
• Strong attention to detail and comfort with systems + Excel/Google Sheets
• Ability to handle sensitive information with professionalism and discretion

Nice to Have

• Payments/merchant services exposure (funding, batching, statements, chargebacks)
• Experience supporting partners/agents/ISOs (B2B channel support)
• Familiarity with onboarding workflows and verification steps
• Equal Opportunity Employer: Tekcard Payments is an equal opportunity employer.

About Reynolds Asset Management

Reynolds Asset Management is a private real estate investment firm focused on the acquisition, development, and long-term ownership of multifamily assets across the Northeast, Southeast, and Midwest. We are a lean, high-performing team where individuals have direct exposure to the principal and meaningful ownership of their work. We don't have layers — what you do here matters and is visible.

About the Role

We are hiring a mid-level Asset Manager to join our Paramus, NJ office and take ownership of day-to-day asset management responsibilities across our multifamily portfolio. Properties are located across New York, New Jersey, Pennsylvania, Ohio, Texas, and Florida — primarily larger assets requiring a disciplined, organized operator who can manage multiple priorities simultaneously without losing detail.

This person will report directly to the principal of the firm.

What You'll Own

• Ongoing asset management of a multifamily portfolio spanning multiple states — monitoring performance, identifying issues, and driving operational improvements at the property level
• Monthly financial reviews — analyzing actual vs. budget, identifying variances, and summarizing performance for ownership and investor reporting
• Annual budget preparation in coordination with property management teams
• Lender and investor reporting — preparing and delivering required reporting packages accurately and on time
• Yardi — working directly in the platform for reporting, data integrity, and financial oversight
• Coordination with property managers, lenders, brokers, and legal counsel as needed
• Supporting acquisitions analysis and due diligence as opportunities arise

Who You Are

• 3–6 years of experience in asset management, real estate private equity, or a related real estate finance role — multifamily experience required
• Financially fluent — you understand real estate finance concepts including NOI, cap rates, debt service coverage, cash-on-cash returns, and IRR without needing them explained
• A strong financial modeler — you can build and stress-test a pro forma from scratch in Excel
• Experienced with Yardi — required
• Exceptionally organized and task-driven — managing a multi-state portfolio means nothing can fall through the cracks
• A strong communicator — capable of producing clean, professional written reports for lenders and investors
• Comfortable operating in a lean environment where you are expected to figure things out, take initiative, and report back with solutions rather than problems
• Based in or willing to commute to Paramus, NJ — this is a full-time, on-site role

What We Offer

• Competitive base salary commensurate with experience
• Performance bonus
• Health benefits
• Direct exposure to a principal-led firm with an active and growing portfolio
• No bureaucracy — decisions get made, work gets done

To Apply

Submit your resume. Candidates without multifamily asset management or real estate finance experience will not be considered.

Job Title

Residential Project Manager - Additions & Renovations

Employment Type

Full Time, In-Person

Job Location

Saddle Brook, NJ (HQ) projects throughout Northern New Jersey

Salary Range

$90,000 – $150,000 base plus performance bonuses and commissions

Company Summary

On the Spot Home Improvements is a home remodeling firm that transforms homes with craftsmanship, transparency, and white glove service. We believe great projects start with great people and a culture of continuous improvement. We’re growing fast but never cut corners. We’re looking for PMs who care about quality, client satisfaction, and efficiency, and who want to join a company that rewards skill, leadership, and accountability.

Objectives (Key Duties)

• Lead residential remodels from contract to completion, including kitchens, bathrooms, additions, and whole-home renovations
• Coordinate subcontractors, crews, inspections, and material deliveries
• Maintain budgets, manage change orders, and ensure on-time project delivery
• Communicate with homeowners clearly, proactively, and professionally
• Oversee quality control and final punch lists
• Utilize project management software to track schedules and costs (training provided if needed)

Competencies (Skills & Attributes)

• 3–5+ years of hands-on residential project management experience in North Jersey or surrounding areas
• Deep understanding of construction methods, sequencing, and problem-solving on site
• Proven ability to manage multiple projects simultaneously
• Experience working directly with homeowners and subcontractors
• Organized, detail-oriented, and solution-driven
• Valid driver’s license; OSHA 10 preferred
• Familiarity with CRM’s, Service Fusion, or similar PM tools is a plus

Why this Role beats the Competition

• Steady project pipeline: no chasing leads or downtime
• Autonomy + ownership: run projects like your own business
• Supportive office + systems: we handle scheduling, billing, and permits so you can focus on the build
• Growth potential: take on more projects or move into senior management
• Culture: respectful, professional team environment that values your expertise

Physical Requirements

• Walk, stand, and navigate active job sites up to eight hours per day
• Lift, carry, and maneuver materials or equipment up to 50 lbs
• Tolerance for exposure to New Jersey seasonal weather conditions on site

Commitment to Diversity

On the Spot Home Improvements is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive team where every voice is respected and empowered to contribute.

Benefits

• $90K – $150K+ depending on experience
• Performance-based bonuses for hitting schedule and margin goals
• Company vehicle + gas card
• Health benefits + PTO
• Opportunity to grow into senior management or multi-project oversight

If this position caught your eye, send us your resume! For best consideration, send your resume and a brief note to about your experience managing residential remodels in North Jersey. We’ll respond quickly and schedule a conversation.