Engineering Geology Jobs in Lilburn
45 positions found
Sales Engineer (HVAC)
As a business professional, you will be accountable by the goals and P&L related to your customers, and you will plan and execute your routine, aiming to improve their positive experience with us, as well as our financial results.
You will lead the business with speed and sense of urgency, being the "owner" of your customers inside our organization, mapping new opportunities to increase market share and contribution margin.
This position must have a good balance of business and technical skills in order to deal with B2B customers, defining the strategy for your accounts and having the ownership to transform such strategy into reality. You must enjoy spending time to understand the market, their needs and finding innovative and profitable solutions.
You will have clear sales goals and will be charged to make it happen according to the business strategy, dealing with short- and long-term sales forecast, prices, opportunity pipeline management as well as managing new projects with your customers (timeline, scope, implementation and success criteria).
Responsibilities
- Travel to assigned accounts / sales territory to develop and/or maintain OEM accounts
- Generate interest in our products, quote, sample, and close on new business
- Properly size, specify and present products for different types of Commercial Appliances equipment.
- Be part of trade shows (either as an exhibitor or attendant) and customer organized events
- Work with and be able to effectively communicate with different groups (i.e. buyers, engineers, executives, etc.)
- Learn competitors strengths and weaknesses
- Solicit forecasts and develop business plans for major accounts
- Conduct failure analysis at end-user or customer locations
- Handle special assignments
Office Responsibilities include:
- Follow-up and/or execute activities resulting from customer and internal meeting
- Qualify / Follow-up on sales leads / Manage pipeline of opportunities
- Respond to technical inquiries
- Deep interface with Marketing, Application Engineering and Logistics
- Interface with product engineers and marketing professionals in our corporate offices and at our manufacturing plants with the purpose of developing new products/portfolios and trade marketing plans
- Provide short- and long-term forecasts
- Provide monthly market reports and call reports
- Ensure that customer invoices are paid within negotiated terms
Miscellaneous Responsibilities include:
- Sales analysis: utilize CRM and other company related software programs
- Travel manufacturing plants as needed
- Write articles for trade magazines
- Minimize expenses wherever possible
- And all other related duties as assigned
Qualifications
- Minimum of three years with technical sales (B2B) and experience in the HVAC/R industry
- Ownership mindset / Problem solver
- Business driven, with "win-win" mindset
- Customer centric personality
- OEM Key Account Management experience (North and Latin America Customers)
- Well organized / good time management skills
- Effective communicator / Outgoing personality
- Strong computer skills (Excel and PowerPoint)
- Strong technical writing ability
- Travel up to 60% of time
ABOUT THE COMPANY
At Foresite Group, we are honored to have been recognized as a Best Firm to Work For over the past 13 years. As a multi-disciplinary engineering, planning, and design firm with offices nationwide, we take pride in leading the industry with our collaborative and responsive services. Our success begins with our people. We work diligently to foster a growth-oriented culture that empowers our team to thrive professionally while maintaining a healthy work/life balance.
We want everyone to love working here as much as we do. Our diverse range of services includes Civil Engineering, Landscape Architecture, Structural Engineering, Traffic Engineering, Wireless Services, Mechanical, Electrical, Plumbing and Fire Safety, and Broadband Engineering. Each discipline is backed by a team of dedicated professionals committed to excellence and innovation. Join us and become part of a firm that values your growth and contributions, ensuring a fulfilling and dynamic career.
JOB SUMMARY
We are looking for a highly motivated and skilled Transportation Planner to join our dynamic team. The successful candidate will play a pivotal role in analyzing, developing, and implementing transportation plans and projects that cater to the evolving needs of our growing community. Ideal candidates will possess a robust background in urban planning, transportation engineering, and public policy, coupled with a passionate commitment to sustainable transportation solutions. If you have the expertise and drive to shape the future of our community’s transportation landscape, we invite you to be part of our forward-thinking team.
RESPONSIBILITIES:
Transportation Planning:
- Apply diverse knowledge of transportation planning principles across a wide spectrum of projects.
- Define regional or local transportation planning issues, lead, or participate in public meetings or hearings to explain planning studies, and gather feedback from affected parties to achieve consensus on project plan recommendations.
- Develop and update transportation plans, policies, and programs that address current and future transportation needs.
- Stakeholder engagement: Work with government agencies, community groups, and the public to gather input and build consensus on transportation initiatives.
- Research and Development: Stay current with industry trends, best practices, and technological advancements to incorporate innovative solutions into transportation planning.
- Report Writing: Prepare detailed reports and presentations to communicate findings and recommendations to stakeholders and decision-makers.
- Policy Development: Assist in the development of transportation policies and regulations that promote safety, accessibility, and sustainability.
- Data Analysis: Collect, analyze, and interpret transportation data to identify trends, patterns, and areas for improvement.
Project Management:
- Manage transportation projects from inception to completion, including budgeting, scheduling, and coordinating with stakeholders.
- Execute Tasks within project requirements and deadlines.
- Coordinate with clients, architects, contractors, and other stakeholders to define project requirements and objectives.
QUALIFICATIONS:
Education: Bachelor's Degree in Urban Planning, Transportation Engineering, Civil Engineering or related field.
Experience: Minimum 3-5 years of engineering experience in development of multi-modal plans. Experience with active transportation plans, complete street plans, corridor plans, and safety plans preferred.
Licensure: AICP or PTP certification preferred
Skills:
- Proficiency in transportation planning software and Microsoft Office suite.
- Excellent written and verbal communication skills with the ability to present complex information clearly and concisely.
- Strong Analytical and problem-solving skills, with keen attention to detail.
- Strong interpersonal skills and integrity.
- Ability to work collaboratively with diverse groups, including government officials, community organizations, and the public.
WHAT WE OFFER:
- Career Advancement Opportunities
- Exposure to a wide range of projects across engineering disciplines
- A supportive and collaborative work environment
- A work-hard, play-hard mentality with regular social events and peer recognition programs
- Competitive Salary
- Comprehensive Health, Dental and Vision Insurance
- Health Savings Account with Company Match
- Retirement Savings Plan with Company Match
- Discretionary Profit-Sharing Program
- Telemedicine + Teletherapy
- Wellness Program
- Company Paid Life Insurance
- Voluntary Life Insurance
- Short + Long-Term Disability Insurance
- Supplemental Insurance Plans
- Dependent Care Flexible Spending Account
- Flexible Schedules
- Paid Time Off
- Holiday Pay
- Floating Holiday
- Parental Leave
- Professional Development Opportunities
- Tuition Reimbursement
- Referral Program
**This role is 100% onsite in Duluth, GA and not remote or hybrid.
Job Overview
Reporting to the Manager of Engineering Operations, the Product Owner will manage business requirements, enabling software development for OS, Platform, DevOps, SDK, API and Systems products.
Responsibilities
- Intake new feature requests
- Create business requirements to enable delivery of software addressing market, customer and/or business problems
- Provide product vision to development teams
- Work with Project Managers and Engineering Managers to estimate development, including dependencies across teams
- Maintain prioritized product backlog based on business value
- Evaluate change requests
- Define product requirements and acceptance criteria
- Lead business case development
- Participate in defect triage to help define priority based on business considerations
- Create measurable criteria to evaluate product, estimates, delivery, and cost
- Expected travel: 10% or less
Skills/Requirements
- Experienced professional in developing and leading execution of software development in a fast-paced, technology product development environment
- Experience gathering technical requirements and change management
- Experience working on and leading cross-functional projects
- Experience working with and leading project resources not under direct control (both external and internal)
- Experience in leading the delivery of products from design & development teams to internal or external production teams.
- Experience managing multiple cross-functional projects concurrently
- 3-5 years of experience as a Product Owner
- Bachelors degree required; BS in Computer Science or Engineering preferred
- Agile Scrum Certifications (e.g., CSPO, Pragmatic Marketing) preferred
- Gaming experience a plus
Note: All offers are contingent upon successful completion of a background check and drug screen
*Posted positions are not open to third party recruiters and unsolicited resume submissions will be considered free referrals.
AGS is an equal opportunity employer.
ELECTRONIC REPAIR TECHNICIAN
Job Type: Permanent
Available Locations: Berkeley Lake, GA
Leading the charge of developing cutting edge hardware systems.
Collaborative and highly skilled cross-functional team.
Shaping the future of computing in key industries, turning ideas into reality.
That is what we do at J-Squared.
Are you passionate about using disruptive technology to solve problems previously unachievable? Are you excited about the latest innovations that are allowing us to create more powerful hardware in smaller form factors? Do you like getting your hands dirty while driving results and collaborating with colleagues? If this interests you, then we have an opportunity waiting for you!
What will your typical day look like?
As an Electronic Repair Technician, you will report to the Lab Manager. You will work with a cross-functional team, including other repair technicians, production assemblers, account managers, technical support, and operations to support customers to ensure success and satisfaction.
Specifically, your responsibilities will include:
- Ability to troubleshoot and repair circuit boards and electronic assemblies (HMI’s, AC/DC drives, power supplies, displays, controllers, amplifiers, etc.) with limited or no schematics and technical documentation.
- Component level testing an asset.
- Above average skill in debugging and repairing digital electronics to the component level would be an asset
- Ability to understand assembly instructions and technical documentation
- Test electrical and mechanical components and systems
- Assemble and dis-assemble electrical and mechanical components and systems as required.
- Set up and operate specialized and standard test equipment to diagnose, test and analyze the performance of electrical and electronic components, assemblies and systems.
- Provide feedback to engineering and operations groups regarding first time assemblies.
- Complete repair on assemblies that have failed during one of the post-assembly tests.
- Assist in product validation and testing when required.
- Participate in Continuous Improvement
- Maintain 5S of your work area.
- Assist in inventory, packaging, shipping, receiving.
- Other duties as assigned.
About Our Team
J-Squared has over 30 years of experience excelling in operationally demanding performance environments. Our ruggedized products and solutions are innovative, needs driven, and focused on quality and reliability. Our Octagon Systems line of products is a global leader in rugged computer systems built for use in extreme environments such as mining, military, transportation, and marine. We architect and manufacture systems that work no matter what.
J-Squared’s significant growth has resulted in the company expanding its team to meet this increased demand.
Enough About Us, Let’s Talk About You
For a candidate to be successful in this role, the key qualifications include:
- Minimum College Diploma, Electronics Engineering Technician or Technologist
- Minimum 2 years experience with electronics required
- Ability to troubleshoot and repair circuit boards and electronic assemblies with limited or no schematics and technical documentation.
- Component level testing an asset.
- Ability to understand assembly instructions and technical documentation.
- Experience in general electronics assembly with knowledge of Continuous Improvement/Lean Manufacturing concepts is an asset.
- Familiarity with hand assembly tools.
- Experience with PCBA – IPC inspection is an asset.
- Soldering experience is required.
- Any mechanical and/or electro-mechanical skills are an asset
- Windows, Office and Linux/Ubuntu skills are an asset.
- Great attention to detail and organizational skills.
- Proficiency in both written and spoken English.
Take The Next Step
Please submit a cover letter and CV through the Job Posting on LinkedIn. We would like to thank all applicants for their interest, however, only candidates under consideration will be contacted.
J-Squared respects the dignity and independence of people with disabilities and provides accommodation and support to persons with disabilities throughout any recruitment process, once made aware of a need for accommodation. If you require any special accommodation or support during the recruitment process, please indicate so in your application.
As part of a team, assist with developing and testing formulas and processes for new products, quality improvements, and cost reductions.
Essential Functions Plan and execute experiments using established laboratory/pilot plant/operations methods, ensuring all experiments meet FDA food manufacturing guidelines; keep accurate and detailed records on lab work and data analysis Interpret experiment results and translate them into possible solutions Execute pilot lab runs, consumer tests, plant trials, and validation trials Lead small and medium projects, demonstrating good teamwork, effectively managing time, and delivering projects on time and in full Maintain ingredient inventory and lot code tracking Work with internal resources to quickly communicate needed information for recalls Safely operate, clean, and maintain labware and equipment used for testing, adhering to sanitation requirements in the handling and preparation of food products Write product, ingredient, and process specifications Develop strong cross-functional relationships within the R&D team as well as with Marketing, Insights, Quality, Operations, Engineering, Regulatory, etc.
Bring innovative ideas to support strategic plans and enable R&D to apply this knowledge to assigned projects Collaborate with R&D Supervisor/Manager to develop contingency plans Support food safety program, quality standards, and legality of products manufactured in the facility Perform other job-related duties as assigned Qualifications (Education, Experience, Competencies) Bachelor's degree in food science or related field 2-4 years of R&D product development experience in the food and/or beverage industry Knowledge of food ingredient functionality, product formulations, and modification techniques Knowledge of all stages of the product development life cycle and product development methodologies Understanding of manufacturing equipment, their processes, and capabilities Strong passion for science, creative thinking, and product development Good cross-functional and peer relationship building skills Proficient computer skills including Microsoft Office programs: Outlook, Word, Excel, PowerPoint Strong written, verbal, and interpersonal communication skills Detail oriented with strong problem-solving and analytical skills Self-motivated with the ability to work independently, organize and prioritize, show flexibility, and multi-task to execute simultaneous projects and activities to meet objectives and deadlines Ability to thrive in a fast-moving and constantly evolving high-growth environment MON123 RISE123 PI02d95ab0fa68-6819
American Medical Staffing is seeking a travel nurse RN Cardiac Cath Lab for a travel nursing job in Snellville, Georgia.
Job Description & Requirements
- Specialty: Cardiac Cath Lab
- Discipline: RN
- Start Date: 03/30/2026
- Duration: 14 weeks
- 40 hours per week
- Shift: 10 hours, days
- Employment Type: Travel
We’re living in the new normal. Lives and careers look different today. So why shouldn’t you have a role that delivers excitement, fewer restrictions, and brings you closer to loved ones? At American Medical Staffing (AMS), we believe in supporting the pioneers who embody the sense of adventure each new placement brings and we’re looking for a RN: Cath Lab for our Hospital contract assignment.
Job Title: RN: Cath Lab
Location: Snellville, Georgia
Pay Range: Competitive, Negotiable, with Weekly Pay
Schedule: 10-Hour Days, 07:00:00-17:00:00, 10.00-4
Contract Length: 13 Weeks
Requirements:
· 2 years of experience as a RN
· Qualified applicants MUST have at least 2 years of experience in the Cath Lab
· Valid RN license
· Be willing to obtain Georgia licensure
Why Choose American Medical Staffing?
· Day-One Benefits: Medical, dental, and vision plans with no waiting period.
· Wellness PTO: Build 1 or 2 weeks of paid time off into your contract.
· Hotel Discounts: Save up to 60% on hotel bookings with access to 700,000+ discounted properties.
· Loyalty Program: Earn financial incentives automatically based on hours worked and assignment type.
· Referral Program: $500 for you and $500 for each referral after 450 hours—no limits.
· Working Advantage: Access exclusive discounts on retail, entertainment, and travel.
· Scrub Discount: 20% off all scrubs through our customized AMS store.
· Retirement Plans: 401(k) options to help you plan for the future.
· Compliance & Credentialing Support: Let us handle the logistics so you can focus on patient care.
Responsibilities
· Deliver specialized care to patients across a variety of acute and subacute units.
· Work closely with a multidisciplinary team of healthcare professionals to provide comprehensive and compassionate care.
· Monitor patient conditions, administer treatments and document outcomes.
· Advocate for the best possible patient experience while supporting recovery, safety, and continuity of care.
Apply now to take the next step in your journey.
American Medical Staffing is an Equal Employment Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, sexual orientation, gender identity, disability, age, or any other non-merit factor.
American Medical Staffing Job ID #110541. Pay package is based on 10 hour shifts and 40.0 hours per week (subject to confirmation) with tax-free stipend amount to be determined. Posted job title: RN:Cath Lab,07:00:00-17:00:00
About American Medical Staffing
American Medical Staffing is a staffing agency headquartered in Baltimore, MD. Our goal is to CREATE an extraordinary experience for our health care professionals. Our roots are nurse owned and operated so we know what clinicians want - lots of options, a smooth and informed placement process, competitive and accurate pay, great customer service and responsiveness to requests, and advocacy when there is an issue. When AMS was founded in 2001, we started our company with a mission to be a better agency than our competitors. We have always put a heavy emphasis into what is best for our employees, not necessarily just our clients or our company. You are not an expense as you may be to a hospital; you are an asset. We take employee advocacy seriously; you are not just a number to us. The end result is that you don`t work for us; we work for you. Since starting in Baltimore, MD, we continue to grow throughout the country. Check out our industry leading reviews on Google and Indeed to see how much our clinicians enjoy working with us!
· Benefits:
AMS offers an array of benefits for any employee working 30 hours or more! Those eligible employees who choose to participate will pay the premiums with deductions from their pre-tax earnings.
We offer a complete benefits package including Health Insurance, 401K with up to 2% match, Life, Vision, and Dental.
From health and wellness support, financial or legal needs, or help with life's everyday challenges, our Employee Assistance Program provides you with resources, services and discounts to help you manage your unique concerns and save time, energy and money.
We also offer additional Employee Perks that you can enjoy as an AMS employee:
- Scrubin – Uniform Discounts
- Working Advantage – unlimited access to thousands of exclusive discounts and special offers nationwide for theme parks, shows, tours, attractions, sports, concerts, hotels, rental cars, retail gift cards, movie tickets and much more
- Hotel Engine - Save up to 60% when booking hotel rooms, with access to more than 700,000 deeply discounted hotels worldwide.
- Discounted Pet Insurance
- Wellness Program, including fitness, nutrition and financial wellness
- Betterhelp - 1 month of free therapy, followed by a discounted rate for our Healthcare Professionals and their family members.
- Win Win Referral Bonus - $500 for you, and $500 for them!
Benefits
- 401k retirement plan
- Life insurance
- Medical benefits
- Dental benefits
- Vision benefits
Contract Project Coordinator – Hardware / New Product Introduction (NPI)
Our client is seeking a Project Coordinator to support the execution of new product introduction (NPI) programs for hardware-based products. This role will work closely with program leadership and cross-functional teams to keep initiatives organized, transparent, and moving forward.
This is an ideal opportunity for someone who enjoys driving execution, coordinating technical teams, and ensuring nothing falls through the cracks in complex product development environments.
The position is a 3–4 month contract with a hybrid schedule and occasional onsite meetings in Duluth, GA.
What You’ll Do
- Support coordination of hardware new product introduction (NPI) programs
- Attend key program meetings and produce clear meeting minutes and action tracking
- Maintain and follow up on action items and cross-team dependencies
- Help ensure Jira tasks, milestones, and updates remain accurate and current
- Assist in preparing program reporting and leadership updates
- Maintain organized program documentation and materials
- Provide execution support that enables the Program Manager and technical teams to focus on delivery
What We’re Looking For
- Experience supporting cross-functional programs or product development initiatives
- Exposure to hardware product development, manufacturing, or NPI environments
- Technical acumen and ability to collaborate effectively with engineering teams
- (Experience with electronics, wireless, or RF-based systems is a plus)
- Hands-on experience using Jira for task tracking
- Strong organizational and follow-up skills
- Excellent written communication and attention to detail
- Proficiency with Excel, PowerPoint, Outlook, and collaboration tools
Why This Role
You’ll help provide the execution discipline and operational structure that keeps complex programs running smoothly. Your work will directly support the successful launch of new hardware products by ensuring communication, coordination, and task tracking remain aligned across teams.
Title: Account Manager – Manufacturing
Location: Doraville, GA
Schedule: Onsite Mon - Fri
Hours: 8a - 5p, daily
This role owns the customer relationship, ensuring retention, expansion, and overall satisfaction while collaborating closely with internal teams to deliver on customer expectations. Must be comfortable working within a manufacturing/production facility.
Key Responsibilities
Account Management & Customer Service
- Serve as the main point of contact for assigned customers, managing day-to-day account needs and inquiries.
- Handle order entry, order status updates, and issue resolution promptly to meet or exceed expected response times and customer satisfaction goals.
- Proactively manage and prioritize customer concerns, escalating issues when required to ensure timely resolution.
- Coordinate with operations to ensure on-time delivery, product quality, and adherence to customer requirements.
- Respond to customer inquiries in alignment with defined SLAs.
- Maintain accurate and thorough records of customer interactions and activity in the CRM (HubSpot).
- Develop and maintain exceptional levels of customer satisfaction, driving retention and repeat business.
Sales Growth & Revenue Expansion
- Manage inbound and outbound communications (calls, emails) for existing accounts and targeted prospects within the territory or segment.
- Identify, qualify, and nurture new opportunities within existing accounts and select new targets.
- Maintain accurate CRM records, including opportunity details, contact information, and pipeline stage updates.
- Prepare and send quotes and proposals, follow up consistently, and drive opportunities to close.
- Identify upsell and cross-sell opportunities based on customer needs, product fit, and business objectives.
Cross-Functional Collaboration
- Provide clear and timely account updates to internal sales leadership regarding new opportunities, risks, and key developments.
- Collaborate closely with sales, engineering, manufacturing, quality, shipping, and other internal teams to ensure seamless customer experiences and aligned messaging.
- Work with Finance on pricing discussions, credit approvals, and commercial terms as needed.
- Capture and communicate customer feedback, trends, and voice-of-customer insights to relevant departments to support continuous improvement.
Skills & Competencies
- Strong communication, interpersonal, and negotiation skills.
- High attention to detail and strong organizational skills.
- Ability to prioritize and manage multiple customer requests and requirements simultaneously.
- Ability to work independently while collaborating effectively as part of a broader team.
- Ability to adapt to changing priorities in a fast-paced environment.
- Effective conflict-resolution and problem-solving capabilities.
- CRM proficiency (HubSpot preferred) and comfort working with digital tools and systems.
- Ability to multitask while maintaining accuracy and follow-through.
- Working knowledge of manufacturing products and industry trends, or the ability to learn quickly.
Behavioral Expectations
- Maintain professionalism, empathy, and a customer-first mindset in all interactions.
- Demonstrate ownership and accountability for assigned accounts, deliverables, and outcomes.
- Collaborate proactively with internal stakeholders to ensure a consistent, seamless customer experience.
- Continuously seek ways to add value to customer relationships and support long-term partnerships.
About Us
We operate at the intersection of technology, construction, and real estate. Our global brands are leaders in the digital twin movement, transforming how the built environment is documented, managed, and understood—from ground-up construction through long-term asset operations.
Our clients include owners, developers, general contractors, architects, engineers, and public entities working on some of the most complex projects in the built world.
Your Role
As a Sales / Account Executive you will help drive new business to our industry leading software and services. Day to day responsibilities include, but are not limited to:
- Coordinate meetings with construction clientele at all levels, with a focus on Owners/Agencies, Architects/Engineers, General Contractors, and Construction Managers
- Work closely with Client Solutions and Inside Sales teams for market penetration through outbound prospecting, trade shows, networking, etc
- Leverage personal network and social media (ie Linkedin) for market education and promotion of Multivista services
- Identify, develop and grow client relationships at an account and project basis
- Effectively demonstrate Multivista’s solutions, specific to client/project needs (Multivista Webcam, UAV/Drone, Progress Photography, Laser Scanning, +++)
- Manage activities, meetings, and opportunity history from initial contact to internal handover utilizing a highly customized CRM (Salesforce) and lead database (Dodge Construction Data)
- Speak to Hexagon Multivista ancillary services (ie "Create" + "Analyze") to identify opportunities for expanded offerings
- Support field technology initiatives & project operations across your designated region
Location
Peachtree Corners, GA
What We’re Looking For
- 2+ years experience in construction or technology related sales
- Self-motivated, competitive mindset with desire to maximize company revenue and personal income
- Strong communicator who is comfortable on the phone and in virtual / in-person meetings
- Comfort working with others; strength in communication and teamwork
- Coachable, organized, and disciplined
- Excellent written and verbal communication skills
- Proficiency with CRM (Salesforce strongly preferred) and related systems (ie Microsoft SharePoint/TEAMS)
- Strong understanding of the construction, engineering, or technology industries is a plus
Compensation
Total compensation may range from $60,000–$150,000+ (base salary + incentives), uncapped, based upon performance.
Benefits
- 100% employer-paid employee health insurance
- Company-sponsored 401(k) with employer match
- Company-paid life insurance
- 2 weeks paid vacation plus company holidays
CoWorx Staffing Services has an exciting opportunity for a an Account Manager or Account Specialist working in Doraville, GA. This is a direct hire opportunity working for one of our dynamic clients.
Hours are Monday through Friday 8am-5pm. Position is on-site in Doraville.
Purpose:
Responsible for facilitating sales team efficiency and speed through timely and accurate communication with the Sales team and our clients as the secondary point of contact for customers and primary support for the Sales team.
Key Responsibilities
Sales Team Support
· Manage inbound and outbound client communication with existing customers.
· Maintain accurate CRM records in tandem with the sales team.
Customer Service
· Handle order entry, status updates, and issue resolution promptly (meet/exceed expected response time to ensure customer satisfaction).
· Work with Sales team to prioritize and resolve customer concerns and escalate issues to the correct team when required and in a prompt manner.
· Respond to customer inquiries regarding defined SLAs.
Cross-Functional Collaboration
· Provide sales team with account updates and potential new opportunities or issues.
· Coordinate with Operations for timely delivery and quality assurance.
· Closely communicate with Sales team to ensure consistent, clear customer messaging.
· Work with Finance on credit approvals and communicate status to sales team.
· Communicate customer feedback to each pertinent team and department (i.e., sales, engineering, manufacturing, quality, shipping, etc.).
Performance Metrics
· Customer Retention: Measured by repeat orders and NPS.
· Response Time: Average time to resolve customer inquiries.
Skills & Competencies
· Strong communication skills.
· Strong attention to detail and organizational skills.
· Ability to qualify customer requests and requirements.
· Proactive team support.
· Ability to adapt to changing priorities in a fast-paced environment.
· Strong communication, interpersonal, and conflict-resolution skills.
· CRM proficiency (HubSpot).
· Process following and multitasking ability.
Behavioral Expectations
· Maintain professionalism with all customer interactions.
· Proactive follow-through with assigned tasks.
· Collaborate effectively with internal teams to ensure seamless customer experience.
· Uphold all company standards related to service, compliance, and confidentiality.