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Role – Technical Writer (Engineering)
Salary – $75,000+ per annum
Type – Full-time, Permanent
Location – St. Petersburg, FL
A leading manufacturer of automated packaging equipment is looking to hire a technically capable Technical Writer to support the creation and management of machine documentation. This role is ideal for someone with an engineering or manufacturing background who can confidently interpret technical information and produce clear, structured documentation for both internal teams and end users.
The Technical Writer will work closely with engineering and production teams to ensure all manuals and supporting materials accurately reflect machine design, operation, and maintenance requirements.
The Technical Writer will have the following attributes:
- Degree in Engineering, Technical Communication, Industrial Technology, or a related field; alternatively, equivalent hands-on experience within manufacturing or technical documentation.
- Experience producing documentation within an industrial or machinery-based environment.
- Ability to read and interpret engineering drawings, BOMs, and assembly documentation.
- Proficiency with SolidWorks or similar CAD platforms.
- Strong working knowledge of Microsoft Office, particularly Word.
- Clear written communication skills with strong attention to detail.
- Organized and capable of managing multiple documentation projects simultaneously.
- Spanish language skills are beneficial but not essential.
The Technical Writer's role will involve:
- Producing and maintaining machine manuals covering installation, operation, and servicing.
- Generating parts lists and structured technical content from engineering documentation.
- Supporting internal departments with work instructions and procedural documentation.
- Updating materials to reflect product changes and continuous improvement initiatives.
- Spending time on the production floor to review equipment and validate documentation accuracy.
For more information about this Technical Writer opportunity, please apply, or email Jack Smillie at for further details.
Many thanks,
Premier Group
About Us
We're continuing to build a transformative healthcare accreditation platform that is revolutionizing how our clients and new hospitals manage compliance, quality improvement, and regulatory processes. Our platform combines cutting-edge technology with deep healthcare domain expertise to solve real problems for healthcare organizations nationwide.
The Opportunity
The goal is to have interns turn into full time employees; Therefore, you will be given full time responsibilities day one. To add onto that, you will be working in a high velocity growth startup and will be required to move fast. You'll work directly with our engineering team on a production healthcare platform, gaining hands-on experience with enterprise-grade systems while making real contributions that impact our product and customers.
Compensation Structure: Base position is unpaid, however qualified candidates may receive upfront equity compensation based on their experience level and demonstrated capabilities. We evaluate each applicant individually and offer equity packages commensurate with their potential contribution.
What You'll Do
*During the internship you may choose the area to focus on...
Application Testing & Quality Assurance
- Design and execute comprehensive test plans for our healthcare portal
- Perform manual testing across web applications, APIs, and integrations
- Identify and document bugs, usability issues, and edge cases
- Test healthcare compliance features (HIPAA, document security, audit trails)
Test Automation Development
- Build automated test suites using modern testing frameworks
- Develop API testing scripts for healthcare data integrations
- Create performance testing scenarios for document upload/processing
- Implement continuous testing pipelines with CI/CD integration
AI/ML Quality Support
- Collaborate with our AI team on document processing accuracy testing
- Help validate machine learning models for healthcare document extraction
- Design test datasets for training and validation of AI systems
- Analyze and report on AI/ML model performance and data quality
Data Engineering Quality Assurance
- Develop data quality monitoring and validation processes
- Create automated checks for data integrity across MongoDB systems
- Build dashboards and alerts for data quality metrics
- Support ETL pipeline testing and validation
Process Improvement & Strategy
- Analyze current QA processes and identify optimization opportunities
- Research and recommend new testing tools and methodologies
- Participate in technical decision-making and sprint planning
- Document QA best practices and create team knowledge base
What We're Looking For
Required Qualifications:
- Currently pursuing or recently completed degree in Computer Science, Engineering, or related field
- Strong understanding of software testing principles and methodologies
- Experience with at least one programming language (Python, JavaScript, Java, etc.)
- Basic knowledge of databases (SQL/NoSQL) and API testing
- Excellent problem-solving skills and attention to detail
- Strong communication skills and ability to work in a collaborative environment
Preferred Qualifications:
- Experience with test automation frameworks (Selenium, Pytest, Jest, etc.)
- Knowledge of healthcare IT, compliance requirements, or regulated industries
- Familiarity with cloud platforms (AWS) and DevOps practices
- Experience with data analysis, ETL processes, or machine learning
- Previous internship or project experience in QA/testing roles
Technical Skills We'd Love to See:
- Testing Tools: Selenium, Postman, Jest, Pytest, Cypress
- Programming: Python, JavaScript, SQL
- Databases: MongoDB, SQL databases
- Cloud/DevOps: AWS, Docker, CI/CD pipelines
- Data Tools: Pandas, data validation frameworks
- Version Control: Git, GitHub
What You'll Gain
Professional Development:
- Real Impact: Your work directly affects a production healthcare platform used by hospitals
- Mentorship: Work closely with senior engineers and receive structured feedback
- Healthcare Domain Knowledge: Learn about healthcare compliance, accreditation, and regulatory requirements
- Enterprise Technology: Gain experience with production-grade systems, security, and scalability
Technical Skills:
- Advanced testing methodologies and automation frameworks
- Healthcare data processing and compliance requirements
- AI/ML model testing and validation techniques
- Data engineering and quality assurance practices
- Modern DevOps and CI/CD practices
Career Opportunities:
- Immediate Value: Potential upfront equity compensation based on qualifications
- Strong potential for full-time conversion based on performance
- Network with healthcare technology professionals
- Portfolio of real-world healthcare technology projects
- Experience that's highly valued in the growing healthtech sector
Our Tech Stack
- Frontend: React, Modern CSS
- Backend: Node.js, TypeScript, Python, RESTful APIs
- Database: MongoDB, with future SQL integrations
- Cloud: AWS (EC2, S3, Lambda, RDS)
- AI/ML: Document processing, natural language processing
- Security: HIPAA compliance, encryption, audit logging
- DevOps: Docker, GitHub Actions, automated testing
Compensation & Equity
- Base Position: Unpaid educational internship
- Equity/Stock Compensation: Available upfront based on applicant qualifications and experience level
Our Hiring Process
We believe in a transparent and thorough selection process that respects your time while ensuring mutual fit:
- Initial Screening Call We'll discuss your background, experience, and career goals, while providing an overview of the role and our team culture.
- Technical Interview We'll have an in-depth discussion about your experience and explore related technical concepts. You should be prepared to walk through every aspect of quality assurance as it pertains to your resume.
Ready to apply? We look forward to hearing from you!
MedLaunch is an equal opportunity employer committed to diversity and inclusion.
About the Role
We are seeking a Backend Engineer to help build and maintain the backend services and API’s that power our proprietary AI SaaS CRM and LMS platforms.
You will work directly with our CTO, collaborate with the engineering team, and partner closely with our Product Manager to design, implement, and maintain scalable backend systems.
Our backend services are built primarily with:
- NestJS (TypeScript)
- Python
- Deployed across multiple AWS environments
This is a hands-on backend engineering role focused on API development, cloud deployment, distributed systems, and production-grade reliability.The role has meaningful ownership - not just ticket execution.
What You’ll Do
- Work directly with the CTO on backend design and implementation decisions
- Partner closely with a Product Manager on sprint planning, backlog grooming, translating product requirements into technical solutions, and prioritizing customer-impacting improvements
- Design, build, and maintain backend API services using NestJS (TypeScript)
- Build and support backend services in Python
- Develop and maintain production-grade RESTful APIs
- Contribute to multi-environment deployments across AWS
- Use Terraform to manage our IAC
- Work with CI/CD workflows and structured deployment procedures
- Follow and contribute to engineering documentation including development guidelines, environment configuration standards, security practices, and versioning and changelog management
- Implement and support asynchronous and event-driven systems
- Write clean, maintainable, well-tested code
- Participate in code reviews and maintain high engineering standards
- Debug and resolve production issues across distributed cloud environments
What We’re Looking For (Required)
- 5+ years of backend engineering experience
- Strong proficiency in TypeScript and experience with NestJS
- Strong proficiency in Python
- Experience designing and implementing RESTful APIs
- Experience deploying and maintaining applications in AWS
- Familiarity with multi-environment deployments (dev, staging,UAT, production)
- Experience working with CI/CD pipelines
- Experience with relational databases (PostgreSQL)
- Familiarity with Docker or containerized workflows
- Experience working in GitHub-based workflows in a collaborative environment (pull requests, code reviews, branching strategies, and issue tracking)
- Comfortable working in an agile environment with JIRA and Monday
- Strong communication and problem-solving skills
- Experience building SaaS or multi-tenant platforms
Nice to Have / Strong Plus
- Familiarity with C# & C++
- Experience with Dentrix, OpenDental, or other dental integration PMS’s
- Experience building a greenfield SaaS or B2B software
- Experience with building on a Healthcare platform
- Familiarity with AI-enabled products or LLM integrations
- Experience with Redis or caching strategies
- Experience integrating third-party APIs
Why This Role Is Different
- Direct collaboration with the CTO on backend system design
- Close partnership with Product Management
- Opportunity to help shape a modern, AI SaaS platform for the healthcare industry
Want to start your journey with the Navy?
Apply Now
Officer None
What to Expect
Information Professional Officer
More Information
Responsibilities
Information Professional Officers (IPOs) oversee the seamless operation of the global Naval network environment. Their responsibilities include:
- Leading the Naval network warfare missions in developing tactics and procedures to realize tactical, strategic and business advantages afloat and ashore
- Driving interoperability with joint, allied and coalition partners
- Building professional excellence through education, training and certification and milestone qualifications
- Optimizing organizational effectiveness through cutting-edge technologies, knowledge management techniques and a culture of innovation
- Helping to develop and deploy information systems, command and control and space systems
- Serving as a key part of the Information Dominance Corps in its mission to gain a deep understanding of the inner workings of adversaries
- Overseeing the work of Information Systems Technicians - Enlisted Sailors (no degree required) who serve as specialists in information technology
Work Environment
Information Professionals serve in challenging roles of increasing scope and responsibility both afloat and ashore. This could include:
- Serving as part of Battle Group staffs on ships at sea
- Working in C4I/Space/Surveillance on shore tours
- Serving on major Navy and joint staffs
- Serving in command of key communication and surveillance facilities around the globe
Training & Advancement
Those pursuing an Information Professional Officer position are required to attend Officer Candidate School (OCS) in Newport, RI.
Upon completion, candidates typically attend a five-week IP Basic Course of instruction in Pensacola, FL, before or during their initial assignment. IPOs must complete specific qualifications as part of their training during Fleet tours and are expected to pursue advanced education opportunities.
Promotion opportunities are regularly available but competitive and based on performance.
Post-Service Opportunities
Specialized training received and work experience gained in the course of service can lead to valuable credentialing and occupational opportunities in related fields in the civilian sector.
Education Opportunities
Wherever you are in your professional career, the Navy can help ease your financial burdens and advance your career with generous financial assistance and continuing education programs. Beyond professional credentials and certifications, Information Professional Officers can advance their education by:
- Pursuing opportunities at institutions such as Naval Postgraduate School (NPS) or Navy War College (NWC)
- Completing Joint Professional Military Education (JPME) at one of the various service colleges
Postgraduate education is important to the success of the Information Professional. Most IPs will complete a master's degree in C4I, space, information systems, computer science or modeling and simulation.
There's also potential to pursue a graduate certificate, DoW certifications, federal executive fellowships and information assurance scholarships and internships.
Qualifications & Requirements
A degree from a four-year college or university is a minimum educational requirement to become a Commissioned Officer. Candidates seeking an Information Professional Officer position must have a bachelor's degree from a regionally accredited institution in a technical field, preferably in one of following fields: Information Systems, Electrical Engineering, Computer Engineering, Information Operations, Computer Science, Systems Engineering, General Engineering.
All candidates must also be: U.S. citizens, willing to serve worldwide, eligible for a Top Secret/Sensitive Compartmented Information (SCI) security clearance and qualified for sea duty.
General qualifications may vary depending upon whether you're currently serving, whether you've served before or whether you've never served before.
Part-Time Opportunities
There are part-time opportunities available as an Information Professional Officer.
Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Information Professional Officers in the Navy Reserve typically work at a location close to their homes.
For annual training, Information Professional Officers may serve anywhere in the world, whether on a ship at sea or at bases and installations on shore.
Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors.
Most of what you do in the Navy Reserve is considered training. The basic Navy Reserve commitment involves training a minimum of one weekend a month (referred to as drilling) and two weeks a year (referred to as Annual Training) - or the equivalent of that.
Information Professional Officers in the Navy Reserve serve in an Officer role. Before receiving the ongoing professional training that comes with this job, initial training requirements must first be met.
For current or former Navy Officers (NAVET): Prior experience satisfies the initial leadership training requirement - so you will not need to go through Officer Training again.
Officers who previously held a commission in another United States Military Service, National Oceanic and Atmospheric Administration, Public Health Service, or United States Coast Guard are exempt from attending ODS or LDO/CWO Academy.
Compare Navy Careers
See how a career as an Information Professional Officer compares to other Navy jobs.
The Leonardo DRS Naval Electronics business provides leading naval computing infrastructure, network and data distribution and middleware enterprise services, as well as world-class manufacturing and support capabilities.
Job Summary
Responsible and accountable for producing quality work to prescribed standards, with a focus on continuous improvement to meet customer commitments on schedule and within budget.
Job Responsibilities
- Responsible and accountable for producing quality work to prescribed standards, with a focus on continuous improvement to meet customer commitments on schedule and within budget.
- Follow written work instructions.
- Work under minimal supervision on duties and tasks that are frequently non-routine, adapting procedures, techniques, tools, materials and/or equipment to meet special needs.
- May perform more detailed task that require deeper knowledge and experience in the specified processes and procedures.
- Rely on experience and judgment to plan and accomplish assigned goals.
- Able to effectively communicate with other functional departments, such as Engineering, Purchasing, Manufacturing, Engineering, Quality, and Sales departments
- Resolve most questions and problems, referring only the most complex issues to higher levels
- Serve as a resource to others in the resolution of complex problems and issues
- Be a self-starter and demonstrate good decision making ability
- Must maintain a safe work environment by adhering to all safety procedures including those which govern the handling of materials, chemicals, tools, and equipment (WHMIS)
- Proper use of required PPE
- May periodically assist in orienting and training lower level employees
- May participate in LEAN Events, \"Six S\" activities, action teams etc.
- Support, communicate, reinforce and defend the mission, values and culture of the organization
- Perform advanced-level assembly functions, which may include: prep, mechanical, harness, cable, printed circuit board sub-assemblies, spray application, and inspection, typically working from models and/or drawings, within Production
- May perform soldering and installation of components to contract specifications, using a wide range of tools and equipment
- Interpret blueprints, Process Flow Instructions and other written or verbal instructions
- Responsible and accountable for producing quality work to prescribed standards, with a focus on continuous improvement to meet customer commitments on schedule, within budget and to SPC standard practices
- Must be trained across all assembly stages, work w/Engineering to build 1st articles by interpreting print/specification with no process provided and the ability to interpret/assemble all units in dept
- If required, perform all aspects of inspection: in-process, final and source; allocate partial points - 3 points in-process - 3 points final - 4 points source
Qualifications
- High school diploma or GED with a minimum of 2 years of experience in specialty area e.g. welding, tool making
#NEL #LI-SN1 #INDNEU
Taking care of our people is a top priority at Leonardo DRS. We are proud to offer competitive salaries and comprehensive benefits, including medical, dental, and vision coverage, a company contribution to a health savings account, telemedicine, life and disability insurance, legal insurance, and a 401(k) savings plan. We champion wellness programs that focus on physical, emotional, and financial well-being. We develop our talent by offering programs and activities to support career-growth, professional development, and skill enhancement. And we understand there is more to life than work, and the importance of offering flexible work schedules with our 9/80 program, competitive vacation, health/emergency leave, paid parental leave, and community service hours.
*Some employees are eligible for limited benefits only
Leonardo DRS, Inc. and its subsidiaries provide equal opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.
Our Vision. To be the leading mid-tier defense technology company in the U.S.
Our Values. The Leonardo DRS culture is defined by our Core Values and Principles:
- Integrity
- Agility
- Excellence
- Customer Focus
- Community & Respect
- Innovation
We strive to uphold them in all aspects of our business practices to inspire our employees and provide outstanding support for our customers.
FK Instrument is seeking a skilled and detail-oriented Manufacturing Estimator to join our growing team. This role is responsible for evaluating customer RFQs, developing efficient manufacturing plans, and preparing accurate, competitive cost estimates for precision machined components.
You’ll play a critical role in securing new business while ensuring projects are quoted profitably and aligned with our shop capabilities. This position works closely with engineering, production, and supply chain teams in a fast-paced, precision-driven environment.
What You’ll Do
- Review customer RFQs, blueprints, and 3D CAD models to assess manufacturability and define project scope
- Develop efficient manufacturing process plans, including operation sequencing
- Estimate setup times, cycle times, labor, and machine utilization using CAM software and historical data
- Prepare detailed cost estimates covering materials, labor, machine time, tooling, outside services, and overhead
- Source pricing for raw materials and subcontracted services (heat treating, plating, grinding, finishing, etc.)
- Identify manufacturing risks (tight tolerances, complex geometries, difficult materials) and incorporate into estimates
- Collaborate with engineering, manufacturing, and operations to ensure alignment with shop capabilities and capacity
- Solicit and evaluate vendor and subcontractor quotes
- Track awarded jobs by comparing estimated vs. actual costs and lead times to improve accuracy
- Monitor and analyze KPIs such as quote turnaround time and win rates to drive continuous improvement
- Maintain accurate records of quotes while ensuring confidentiality of customer and company data
What We’re Looking For
- 3–5+ years of hands-on CNC machining experience (setup and/or programming)
- Experience with ERP/estimating systems and CAD/CAM software (e.g., SolidWorks, Mastercam)
- Strong understanding of machining processes, tooling, and materials
- Ability to read and interpret complex blueprints and GD&T with a high level of accuracy
- Experience factoring in material lead times, supply chain constraints, and cost fluctuations
- Strong organizational skills with the ability to manage multiple quotes under tight deadlines
- Excellent communication skills and ability to collaborate across teams
Additional Requirements
- Pre-employment drug screening required
Why FK Instrument
- Growing company with strong investment and opportunity for impact
- Collaborative, team-oriented environment
- Work on complex, high-precision components across industries
- Opportunity to directly influence business growth and success
FK Instrument Co, LLC is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Job Title : Oceanography Category / Component: Officer • Both Overview Oceanography (OCEANO) Officers, also called METOC, are the Navy's geophysical experts who understand and apply all facets of meteorology, oceanography, hydrography, bathymetry, geophysics, and precise time and astrometry.
Their mission is to define and apply the physical environment, from the bottom of the ocean to the stars, to ensure the U.S.
Navy has the freedom of action to deter aggression, maintain freedom of the seas, and win wars.
Key Responsibilities Provide timely and relevant support to fleet and joint operations by leading the collection, processing, prediction, exploitation, and dissemination of environmental data.
Ensure safety of navigation, access to denied waters, freedom to maneuver at will, and increase the lethality of Navy forces.
Lead teams ranging from small 3-4 person deployable units to large commands of over 400 personnel.
Serve as the one-of-one geophysical expert at an operational command.
What to Expect Serve in a variety of challenging operational billets with increasing scope and responsibility, both at sea and ashore.
The career path interweaves sea, shore, and educational tours.
Sea duty may include leading small team detachments on U.S.
and foreign vessels, serving as the embarked OCEANO Officer on an aircraft carrier or amphibious ship, or serving on a Strike Group or Joint Task Force staff.
Shore tours include assignments at major production commands, forecast centers, headquarters, Joint commands, the Navy Data Center, and Naval Research Labs.
Work Environment Assignments are worldwide, including Europe, Hawaii, Asia, and the Middle East.
Work environments range from being at sea on surface combatants, survey vessels, aircraft carriers, and amphibious ships to being ashore at major production commands, forecast centers, headquarters, and research facilities.
Pathways, Training & Advancement Initial training includes the 3-week Information Warfare Basic Course (IWBC) and the 7-week Basic Oceanography Accession Training (BOAT).
Officers may also attend Division Officer Leadership Course (DIVOLC).
Postgraduate education at the Naval Postgraduate School is required for officers at the LCDR level and senior, typically as mid-grade Lieutenants.
Promotions to LTJG and LT occur at 2 and 4 years of service, with competitive promotion opportunities to LCDR, CDR, CAPT, and Flag Officer ranks.
Requires a Baccalaureate degree, preferably in a technical field, with a cumulative GPA of 2.8 or greater.
Must have completed a full college calculus series (I and II) with a minimum 'C' average, and a college-level calculus-based physics series (I and II) with a minimum 'B' average.
A desired degree is in physics, physics-based oceanography, meteorology, hydrography, earth science, engineering, or mathematics.
Qualifications All Navy jobs require meeting general enlistment or commissioning standards, which typically include: Eligibility to serve in the United States Navy as an Officer, including United States citizenship A bachelor's or qualifying professional degree Meeting age limits that vary by program and are set in law and Navy policy.
Some communities have more restrictive age ranges Meeting medical, vision, and dental standards, including body composition and physical fitness requirements, with some jobs requiring more demanding standards Meeting character and conduct standards, including background screening Achieving required test scores on the Officer Aptitude Rating exam Eligibility for a security clearance when required for your rating or designator Additional qualifications can include specific skills, education, licensure, or experience that are unique to a job or community and will be reviewed with you by a recruiter.
Additional qualifications for this job may include: Must be qualified for sea duty, world-wide assignable, and eligible for a Top-Secret security clearance.
Education Education benefits are available through standard Navy programs such as Tuition Assistance, the Post-9/11 GI Bill, ACE-recommended college credit for Navy training, Navy COOL-funded certifications, USMAP apprenticeships, and other Navy College Program opportunities.
Specific options depend on the Sailor's status, training, and current Navy policy.
Pay, Benefits & Service Pay, benefits, and service commitments follow standard Navy Active and/or Reserve policies for this type of role, including basic pay, allowances when eligible, health coverage, and retirement options.
Exact entitlements, special pays, and service obligations depend on program, component, years of service, and current law and Navy guidance.
Incentives Incentives such as bonuses, special pays, and loan repayment may be available at times for specific ratings or communities, but they change frequently and cannot be guaranteed.
Applicants must confirm current incentives and eligibility with an official Navy recruiter or authoritative Navy source.
Notes and Disclaimers This description is a general overview of typical duties, training, and opportunities in this community.
It does not replace official Navy instructions, policies, or contracts and does not guarantee specific assignments, training, incentives, or outcomes.
Actual opportunities depend on Navy needs, individual performance, screening results, and current law and policy.
Project Manager, Client Services Basic Hat
**This is a hybrid position that is based out of Clearwater, FL
Purpose
The Project Manager Client Success, ensures the continuous and successful delivery of all
client initiatives, ranging from high-level projects to daily requests and product adoption. They
act as the "engine" of the account, managing backlogs and team capacity to ensure frictionless
commerce, successful project delivery and long-term account health
Job Duties and Responsibilities
● Lead the ongoing prioritization of all client requests, including support tickets,
enhancements, and maintenance tasks, ensuring the team is always working on the
highest-value items
● Manage the capacity of technical specialists to prevent bottlenecks and ensure a steady
flow of deliverables across both project and non-project workstreams.
● Collaborate daily with the Client Success Manager (CSM) to align technical delivery with
the broader account strategy and client business goals.
● Identify recurring friction points in the delivery process and implement workflow
adjustments to improve team efficiency and client satisfaction.
● Develop and manage project plans for successful completion of projects in coordination
with Client Success Manager and clients.
● Coordinate internal/external stakeholders and resources for timely completion of tasks
and milestones
● Set deadlines, assign tasks (internal and client stakeholders), and monitor progress of
projects and other deliverables
● Track written approvals & sign-off of Level of Effort, design/requirements, and
acknowledgements
● Escalate delays, risks, and issues internally as needed (Support issues, project delays,
etc.)
● Report on project status and closure to Operations Director
● Maintain project/task management tools (Jira, Confluence, Smartsheet, Google Docs
and Excel, etc.)
● Lead calls with VIP clients and communicate with C-level execs
The Project Manager’s first escalation point is to the Client Success Manager if a project or task
is appearing to fall behind schedule. The PM can also use their judgement and has the right to
escalate to Operations Director, Technical Director, VP Operations, another applicable VP,
and/or the CEO as they see warranted to get assistance when needed.
Summary
The Project Manager acts as a Delivery Manager, driving the continuous flow of both dedicated
projects and ongoing business/technical requests to ensure client success. They partner with
Client Success Managers to prioritize client queues and resource allocation, maintaining high quality
service and frictionless commerce. Their primary goal is to lead communication and manage throughput to ensure the overall health and growth of the client account
About the Role
We’re looking for a customer-obsessed Product Support Specialist to serve as the primary point of contact for users of our wellness technology platform. In this role, you’ll help customers troubleshoot issues, understand product features, and get the most value out of our solutions.
This is an ideal position for someone who loves problem‑solving, communicating with users, and working closely with product and engineering teams to improve the customer experience.
What You’ll Do
- Provide front-line support to customers via phone, email, and chat
- Troubleshoot issues related to account setup, device usage, scheduling, integrations, and platform functionality
- Document, escalate, and track technical issues while ensuring customers feel supported throughout the process
- Walk customers through how-to steps, configuration questions, and best practices
- Collaborate with internal teams to identify product bugs, feature requests, and recurring customer pain points
- Maintain accurate records in the support system and contribute to knowledge base articles
- Support onboarding for new customers and ensure they have a smooth adoption experience
- Deliver a consistently positive, empathetic, solution‑driven customer interaction
What You Bring
- 2+ years of customer support, product support, or technical support experience
- Strong troubleshooting abilities and comfort learning new software and devices
- Excellent written and verbal communication skills
- High attention to detail and the ability to manage multiple tickets at once
- A customer-first mindset and the ability to stay calm under pressure
- Experience with support tools (e.g., Zendesk, Freshdesk, HubSpot, Intercom) is a plus
- Familiarity with wellness, fitness, scheduling platforms, or device-based technology is helpful but not required
At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.
How Will You Make An Impact?
The Culture and Engagement Specialist is responsible for advancing organizational health, employee engagement, and inclusive culture across U.S. manufacturing sites. This role serves as a subject‐matter expert and strategic partner to U.S. HR Operations, Site HR teams, and Operations leadership, translating enterprise engagement strategy into actionable, site‐level initiatives that drive measurable results.
Location:
This role will be based on-site at our St. Petersburg, FL Corporate Headquarters. Traveling to various manufacturing sites will be required, as needed (Roughly 20% or so, depending on business needs and projects).
What Will You Do?
- Serve as a strategic partner to Site HR teams, collaborating closely with the U.S. HR Operations team to align enterprise priorities with site-specific needs.
- Partner with Site HR and L&E team to assess and interpret organizational health across U.S. sites, leveraging qualitative and quantitative insights (e.g., Employee Opinion Survey results, turnover trends, pulse checks) to inform action.
- Collaborate with Site HR and Operations leaders to co-design and implement high-impact engagement strategies tailored to the unique culture, workforce, and business needs of each site.
- Enable Site HR through a consistent, flexible framework for engagement programs, recognition, and cultural initiatives that support local execution while aligning to broader business priorities.
- Act as a thought partner to Site HR on employee engagement by identifying key motivators, emerging themes, and opportunities to strengthen the employee experience.
- Share best practices and insights across sites, supporting Site HR in adopting approaches that drive consistency while respecting local context and maturity.
- Partner with Site HR to lead post-survey action planning, supporting analysis, prioritization, communications, and follow-through to strengthen accountability and cultural improvement.
- Support and augment Site HR efforts on broader HR initiatives as needed, providing expertise, tools, and capacity to ensure successful execution.
- Advise and support Site HR on communication and change management related to leadership transitions, organizational design changes, and enterprise initiatives.
- Coach and guide team member(s) responsible for regional communications, logistics, and program documentation to ensure strong support for Site HR and business partners.
- Build trusted relationships with Site HR and business leaders, acting as a collaborative advisor to ensure timely, relevant, and value-added delivery of HR programs.
- Escalate themes, risks, and systemic concerns surfaced through partnership with Site HR to the U.S. HR Operations team to support visibility and resolution.
- Partner with Site HR to monitor key HR indicators across U.S. sites, identifying trends and recommending proactive or corrective actions when needed.
- Perform other duties and responsibilities as assigned in support of Site HR and enterprise HR objectives.
How Will You Get Here?
Education:
- Bachelor's degree in Human Resources or related field preferred.
Experience:
- At least 3-5+ years of experience in HR/culture & engagement roles in manufacturing (or similar) fast-paced environments.
- Or an equivalent combination of education, experience, and/or training.
Knowledge, Skills, Abilities:
- Demonstrated ability to collaborate effectively across functions with stakeholders at various levels.
- Hands-on experience supporting and executing engagement initiatives, surveys, and culture-related programs.
- Strong written and verbal communication skills, with the ability to clearly convey ideas and facilitate discussions when needed.
- Solid data analysis and storytelling skills to translate insights into actionable recommendations.
- Proven ability to support, refine, and continuously improve HR policies, processes, and systems.
- Experience working within HR in a large, multi‐national manufacturing or services environment.
- A seasoned HR professional with deep functional expertise and attention to detail.
- A proactive, solutions‐oriented mindset with a genuine interest in supporting a positive workplace culture.
- Comfortable working in diverse, fast‐paced environments and aligning with established priorities and standards.
- Good command of English (read, write, and speak).
- Proficient in personal computers and Microsoft Office tools (Excel, Word, PowerPoint) with strong email communication skills.
What Can Jabil Offer You?
Along with growth, stability, and the opportunity to be challenged, Jabil offers a competitive benefits package that includes:
- Medical, Dental, Prescription Drug, and Vision Insurance with HRA and HSA options
- 401K Match
- Employee Stock Purchase Plan
- Paid Time Off
- Tuition Reimbursement
- Life, AD&D, and Disability Insurance
- Commuter Benefits
- Employee Assistance Program
- Pet Insurance
- Adoption Assistance
- Annual Merit Increases
- Community Volunteer Opportunities