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Senior Software Engineer – Deployment & Reliability (Digital Pathology / Medical Imaging)
A fast-growing technology company operating in the digital pathology and medical imaging space is seeking a Senior Software Engineer to support the deployment, configuration, and long-term reliability of advanced imaging and AI-driven software systems.
This role sits at the intersection of software deployment, infrastructure engineering, and site reliability, ensuring complex software platforms are successfully installed, integrated with customer IT environments, and maintained at high levels of performance and stability.
You will work closely with engineering, customer support, and monitoring teams to ensure a smooth transition from system deployment to ongoing operational support while contributing to improvements that make deployments more scalable and reliable over time.
Key Responsibilities
Deployment & Configuration
- Lead end-to-end deployments of imaging, AI, and data management software systems at customer environments
- Configure and integrate servers, clusters, and storage systems within hospital or laboratory IT infrastructures
- Work with networking, authentication, storage, and security configurations to ensure successful installations
- Collaborate with field engineering teams during system installation and commissioning
- Develop standardized deployment playbooks, documentation, and validation checklists
System Reliability & Upgrades
- Manage software version rollouts, upgrades, and patching across deployed customer environments
- Work with monitoring and observability teams to track system performance and health
- Troubleshoot complex issues across multi-component systems including imaging software, AI inference pipelines, and storage layers
- Improve automation around upgrades, rollbacks, and maintenance processes
Engineering Collaboration & Continuous Improvement
- Identify recurring deployment or performance challenges and work with R&D teams to design long-term solutions
- Provide structured feedback from field deployments to improve product architecture and deployment workflows
- Validate new deployment tools, frameworks, and configuration approaches prior to wider rollout
- Contribute to improving the scalability and resilience of the overall platform
Customer IT & Cross-Functional Collaboration
- Serve as a technical liaison with customer IT teams regarding networking, infrastructure, security, and data access
- Ensure deployments comply with institutional IT policies and healthcare regulatory requirements
- Collaborate closely with support and monitoring teams to align escalation processes and root cause investigations
- Participate in post-deployment reviews to improve operational processes and reliability
Documentation & Knowledge Sharing
- Maintain detailed installation and configuration documentation
- Develop deployment guides, troubleshooting documentation, and internal knowledge resources
- Support and mentor field teams on standardized deployment and configuration practices
Requirements
- Bachelor’s or Master’s degree in Computer Science, Computer Engineering, or related discipline
- 5+ years of experience in software deployment, DevOps, infrastructure engineering, or systems engineering
- Strong Linux (Ubuntu) administration and scripting skills
- Experience with containerization and orchestration technologies (Docker, Kubernetes)
- Experience with database technologies such as PostgreSQL or MongoDB
- Familiarity with web service configuration (Nginx or Apache)
- Solid understanding of networking concepts including VPNs, firewalls, and authentication systems
- Ability to troubleshoot complex distributed systems across software, infrastructure, and data layers
- Strong communication and collaboration skills when working with cross-functional teams and customer IT stakeholders
Preferred Experience
- Exposure to medical imaging systems, digital pathology, or healthcare technology environments
- Familiarity with DICOM or PACS systems
- Experience deploying or supporting AI/ML models in production environments
- Experience with observability and monitoring tools (Prometheus, Grafana, ELK)
- Knowledge of regulated environments and healthcare compliance frameworks (HIPAA, GDPR, IVDR)
- Experience supporting hardware and software integrated systems
Why This Role
This position offers the opportunity to work on advanced digital pathology and imaging technologies that support clinical diagnostics and research globally. The role combines hands-on technical deployment with the chance to influence how complex systems are designed, automated, and scaled across a growing global customer base.
Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.
Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.
Our offices have onsite fully equipped state of the art gyms for employees at zero cost.
Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.
We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.
Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.
Granite was recently named One of Forbes Best Employers for Diversity.
Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.
If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.
EOE/M/F/Vets/Disabled
General Summary of Position:
We are seeking a highly skilled and motivated Software Engineer II with experience in full-stack development, specifically with proficiency in TypeScript, React, CI/CD, Kafka, and application scaling. The ideal candidate will have a strong understanding of software development best practices and experience building scalable, high-performance applications.
Duties and Responsibilities:
- Design, develop, and maintain software applications using various programming languages and frameworks
- Collaborate with cross-functional teams to understand software requirements and design solutions
- Write clean, maintainable, and efficient code that is scalable and follows best practices
- Participate in code reviews and ensure that all solutions are aligned with specifications
- Debug and troubleshoot software issues and implement fixes
- Implement and maintain CI/CD pipelines to ensure code quality and rapid deployment
- Monitor and optimize application performance to ensure optimal scalability
- Continuously learn and stay up-to-date with emerging technologies and programming languages
- Participate in the design and implementation of software architecture and design patterns
- Ensure that all software solutions are secure and adhere to security best practices
- Collaborate with other team members to improve software development processes and tools
- Communicate with stakeholders and other team members to provide status updates and gather feedback
- Participate in agile development methodologies and contribute to sprint planning and retrospectives
- Work with customers, vendors, and other stakeholders to gather requirements and provide technical expertise
- Document and maintain software documentation, including user manuals and technical documentation.
Required Qualifications:
- 1-3+ years' experience and knowledge of at least one programming language (e.g. Python, C++, C#, JavaScript, etc.)
- Bachelor's or higher degree in computer science or related field preferred (or equivalent experience)
- Experience with software development methodologies (e.g. Agile, Scrum, etc.)
- Experience with version control systems (e.g. Git)
- Strong understanding of data structures and algorithms
- Familiarity with databases and SQL
- Strong problem-solving and analytical skills
- Experience with testing and debugging
- Good communication and teamwork skills
- Ability to learn and adapt to new technologies and programming languages
- Experience with operating systems (specificallty Linux or MacOS)
- Experience with software design and architecture
- Understanding of software development best practices and design patterns
- Experience with cloud platforms (e.g. AWS, Azure, Google Cloud)
- Experience with CI/CD
- Experience with React
- Knowledge of microservices and containerization technologies like Docker, Kubernetes.
- Experience with data storage and management technologies like SQL and NoSQL
- Experience with security best practices and technologies
- Experience with or understanding of distributed systems and scalability
- Understanding of performance optimization techniques
- Understanding of accessibility and internationalization best practices.
#LI-SR1
Location: Boston, MA (Hybrid - 2 days per week in office)
About Us
Clasp is a venture-backed, mission-driven startup transforming access to education and career pathways. We are revolutionizing the way employers attract and retain critical talent, while simultaneously tackling the student debt crisis. (Yep, we think BIG.) Our innovative platform meaningfully connects employers, educational institutions, and diverse talent to drive mutual benefit-using accessible education financing as the thread. We like to think of ourselves as more than a fintech; we're a catalyst for economic mobility.
A Forbes Fintech 50 company, portfolio company of SHRM (Society of Human Resource Management - the largest HR organization out there!) and recipient of \"Startup of the Year\" by StartUp Boston, Clasp is driven by our commitment to social impact and innovation. We are reshaping the future of the workforce one opportunity at a time. Join us on our journey to give power to learners and unlock fulfilling careers that drive positive change in their communities and beyond.
The Role - Product Engineer, Tech Lead
We are seeking a Tech Lead to partner with our existing technical leadership to mobilize our engineering team as we scale our product to help tens of thousands more students and partner with dozens more alternative education partners, financing hundreds of millions of dollars of loans and other financial products. The ideal candidate is exceptionally strong at decomposing challenging problems, fluent in Javascript/Typescript, and opinionated about UX & APIs, but is also passionate about growing people around them and instilling in others best practices.
At Clasp we run a DevOps culture where the engineers have full ownership of the code they write & the infrastructure on which it runs. Candidates should be enthused about making substantial contributions to the architecture driving the product roadmap and the Clasp business, and achieving tremendous personal growth with us along the way!
Key Responsibilities
- Architect, build, and maintain a robust application management and loan repayment platform, ensuring scalability, performance, and maintainability across front-end and back-end systems
- Leverage full-stack engineering skills to contribute alongside team and build a polished & accessible end-user experience that tens of thousands of students and program administrators love, and develop best of breed API on reliable infrastructure for our partners to leverage
- Set best practices for code quality, system design, and security while mentoring engineers and conducting code reviews
- Oversee 2-3 engineers' day-to-day operations with the support of the Director of Engineering
- Work with cross-functional stakeholders to define and prioritize work, break down large initiatives into achievable milestones, and balance technical debt with new feature development
- Spec out stories with the engineering team and product leadership, and lead the team in continually reflecting on how to better deliver value and operate as a team
- Foster a strong engineering culture through collaboration, knowledge sharing, and continuous improvement.
- Participate in future on-call rotations and ensure by building self-healing and resilient systems and leveraging infrastructure as code and monitoring tools that our systems are highly available
Who You Are
- Bachelor's degree in Computer Science, Software Engineering, Information Systems, or equivalent bootcamp or upskilling program experience
- Hands-on experience managing CI/CD pipelines (GitHub Actions, Jenkins, CircleCI, or similar) and ownership of deployment strategies, release management, and production monitoring
- Experience working closely with Product teams to define technical requirements and Compliance teams to ensure regulatory adherence in financial services or similarly regulated environments.
- Ability to clearly articulate technical trade-offs, align stakeholders, and make informed decisions under ambiguity.
- 4+ years working in a SaaS startup regularly building and owning the complete E2E technology stack for Web Application (Frontend + Backend + Cloud + CI/CD)
- Deep experience with a combination of the following technologies:
- Javascript & TypeScript (React, NextJS, Recoil (other state management libraries)), Python (Django, Flask, FastAPI, etc.), HTML, CSS
- Databases: SQL (we use PostgreSQL)
- Cloud: AWS or Google Cloud experience
- Design: We use Figma; understanding of responsive design
- DevOps: Experience with CI/CD and modern cloud and container tooling
Why This Role Is Compelling
- Modern tech stack with the ability to have impact to many different user personas - recruiters, students and more
- High autonomy working in a highly collaborative team
- Can grow into a more formal people management role - expectation though is to be very hands on
- Step into being a 10x engineer and ride the AI wave with a team doubling down on how this technology allows us to focus on harder problems and solve for our customer's needs without compromising on quality
Compensation
The salary range for this position is competitive and will be commensurate with the candidate's experience, qualifications, and industry knowledge, ranging between $155,000 to $190,000 annually. In addition to the base salary, we offer an attractive equity component as part of our compensation package, providing an opportunity for eligible employees to share in the success and growth of our company. We are committed to offering competitive compensation and benefits packages to attract and retain top talent.
Closing
If you are a highly driven individual with a passion for technology, and you thrive in a dynamic and fast-paced environment, we want to hear from you! Join us in revolutionizing the workforce solution industry and making a meaningful impact on businesses worldwide. Apply now to be a part of our growing team!
We are committed to creating a diverse and inclusive workplace where all employees feel valued, respected, and empowered to contribute their unique perspectives and talents. Clasp is an equal opportunity employer and prohibits discrimination and harassment of any kind. We embrace diversity and are dedicated to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.
Bhagyashree Yewle, Principal Lead Recruiter - YOH SPG
TIME Lead Platform Engineer with Python Programming & AWS Cloud - HYBRID ONSITE
Location Flexibility: This role is based 4 days per week in either Boston MA or Needham MA, with occasional travel between offices as needed.
Candidates requiring visa sponsorship are welcome to apply!
FROM THE HIRING MANAGER - for our Platform Engineering team what we’re looking for are people who have experience building technology to be used by other development teams (not business users).
THE POSITION We are currently seeking qualified candidates for a Lead Software Engineer position for our Platform Engineering team which is responsible for designing and building tools and workflows for our internal software engineering teams. These systems will allow them to build and deploy applications effortlessly, allowing them to focus on building business functionality for their users. Your work will directly support enterprise-wide initiatives, helping teams across the organization streamline operations, improve reliability, and accelerate delivery. This role is ideal for someone who enjoys solving complex technical problems and collaborating with other engineers to create highimpact internal platforms. The ideal candidate should have experience enabling IT organizations to work more efficiently, standardize best practices, and reduce friction across the development lifecycle. This includes creating reusable components, automation frameworks, and platform capabilities that empower our engineering teams.
KEYS TO THE POSITION
- 10+ years of experience in software engineering
- Proficient in Python with experience building tools using widely adopted libraries such as Pandas, NumPy, Requests, BeautifulSoup, FastAPI, and SQLAlchemy
- Skilled in packaging, testing, and deploying Python applications using tools like pytest, setuptools, and Docker
- Hands-on experience designing, deploying, and managing cloud-native applications using AWS services (e.g., EC2, Lambda, S3, RDS, CloudFormation), with a strong grasp of scalable and secure architecture principles.
- Experience designing and operating DevOps platforms including CI/CD pipelines, infrastructure as code (e.g., Terraform, Jenkins), and container orchestration using ECS or EKS - Experience designing and operating monitoring, logging, and performance optimization tools (e.g., OpenSearch, Open Telemetry, CloudWatch, X-Ray)
- Excellent written and verbal communication
- Attention to detail, self-discipline, and passion to drive and innovate
- Must be comfortable with test-driven development, continuous integration, and agile development methodologies using tools like GIT, Artifactory, and Jenkins
- Experience working with offshore development teams is a plus
- Bachelor’s degree in computer science, engineering, math, or related field, or equivalent experience is preferred
Estimated Min Rate: $140,000.00
Estimated Max Rate: $165,000.00
What’s In It for You?
We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:
- Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
- Health Savings Account (HSA) (for employees working 20+ hours per week)
- Life & Disability Insurance (for employees working 20+ hours per week)
- MetLife Voluntary Benefits
- Employee Assistance Program (EAP)
- 401K Retirement Savings Plan
- Direct Deposit & weekly epayroll
- Referral Bonus Programs
- Certification and training opportunities
Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Visit to contact us if you are an individual with a disability and require accommodation in the application process.
For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
By applying and submitting your resume, you authorize Yoh to review and reformat your resume to meet Yoh’s hiring clients’ preferences. To learn more about Yoh’s privacy practices, please see our Candidate Privacy Notice: working/work at home options are available for this role.
Clearance Requirement: Active DoD Clearance (Required)
Certification Requirement: IAT Level II certification required (or obtainable within 6 months of hire)
Position Overview
We are seeking a motivated Cloud Systems Engineer . This entry-level engineering role focuses on ensuring stability, scalability, and reliability of cloud-based systems supporting mission-critical applications.
The selected candidate will collaborate with senior engineering teams to support cloud platforms, assist with system integration activities, and maintain distributed virtual environments operating within secure enterprise networks.
Key Responsibilities
- Support stability, sustainability, and performance of enterprise cloud-based infrastructure and software systems
- Assist in system integration, verification, validation, and operational support activities
- Monitor and maintain distributed virtual machine environments across cloud platforms
- Implement proactive engineering mechanisms to maintain system health and availability
- Perform functional analysis, system evaluations, and technical trade studies
- Troubleshoot system performance, configuration, and operational issues
- Develop and maintain technical documentation, procedures, and runbooks
- Collaborate with engineering teams to improve automation and operational efficiency
- Ensure compliance with DoD cybersecurity standards and operational requirements
- Participate in continuous learning and technical development initiatives
Required Qualifications
- Bachelor’s degree in computer science, Information Technology, Systems Engineering, or related field
- 1–2 year of experience in cloud systems, IT infrastructure, or systems engineering
- Active DoD Security Clearance (required at time of hire)
- Basic knowledge of cloud platforms such as AWS, Microsoft Azure, or Google Cloud Platform
- Understanding of Windows or Linux operating systems
- Knowledge of networking fundamentals and virtualization concepts
- Strong analytical and problem-solving skills
- Ability to work effectively in a team-oriented DoD environment
- U.S. Citizenship required
Certification Requirements
- DoD IAT Level II Certification (Security+ CE or equivalent)
- Minimum one cloud certification within 6 months of hire, such as:
- AWS Certified Cloud Practitioner / Solutions Architect Associate
- Microsoft Azure Fundamentals / Azure Administrator
- Google Associate Cloud Engineer
Preferred Qualifications
- Internship or academic experience supporting cloud or infrastructure environments
- Exposure to VMware, Hyper-V, or virtualized environments
- Basic scripting experience (PowerShell, Python, or Bash)
- Familiarity with automation or Infrastructure-as-Code concepts
- Experience supporting Federal or DoD programs
Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.
Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.
Our offices have onsite fully equipped state of the art gyms for employees at zero cost.
Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.
We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.
Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.
Granite was recently named One of Forbes Best Employers for Diversity.
Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.
If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.
EOE/M/F/Vets/Disabled
Job Description
We are seeking a highly skilled and experienced Lead AI Engineer to join our dynamic team. The ideal candidate will excel at identifying and articulating complex business problems, and will develop innovative, scalable, and robust AI/ML solutions to address these challenges. Responsibilities will include designing, building, and deploying enterprise-grade AI systems, specifically focused on:
- Agentic AI solutions to automate operational processes (e.g., interpreting trouble tickets, performing basic troubleshooting, interacting with online portals, data entry).
- Retrieval-Augmented Generation (RAG) and ColBERTv2 pipelines for parsing, indexing, and querying enterprise documents to facilitate answers related to process guidelines, product knowledge, and training materials.
- Function calling solutions leveraging Large Language Models (LLMs) to automate and perform precise actions in enterprise workflows.
- Developing and applying reinforcement learning strategies to optimize and automate decision-making processes within enterprise operations.
This role requires hands-on expertise with model fine-tuning, training pipelines, post-training optimization techniques (e.g., model distillation), classification models, and integrating AI systems within complex enterprise environments.
Duties and Responsibilities
- Develop and implement AI solutions leveraging fine-tuned Large Language Models (e.g., OpenAI models, LLaMA, Mistral).
- Design, develop, and optimize Retrieval-Augmented Generation (RAG) pipelines using advanced vector databases (e.g., FAISS, Pinecone, Milvus).
- Build and enhance agentic AI systems utilizing frameworks like LangChain, AutoGPT, or similar automation frameworks.
- Deploy scalable ColBERTv2 architectures for semantic retrieval and classification.
- Create robust pre-processing and post-processing pipelines to enhance model performance, accuracy, and interpretability.
- Collaborate closely with cross-functional teams, including product managers, business stakeholders, data scientists, and software engineers.
- Implement best practices in model distillation, quantization, and optimization for deployment in production environments.
- Ensure compliance with enterprise-grade security, privacy standards, and data governance practices.
- Provide leadership and mentorship to team members, supporting their technical development and career growth through coaching, training, and performance feedback.
- Drive timely and successful completion of AI/ML projects by setting clear milestones, tracking progress, removing blockers, and aligning resources
Required Qualifications
- Bachelor's degree in Computer Science, Data Science, Machine Learning, AI, or related fields; advanced degree strongly preferred.
- 5+ years of proven experience developing and deploying production-grade AI/ML systems.
- Strong programming skills in Python, familiarity with libraries/frameworks such as PyTorch, TensorFlow, Hugging Face, and LangChain.
- Demonstrated expertise with LLM fine-tuning (e.g., LoRA, PEFT), distillation, and model optimization.
- Practical experience implementing RAG pipelines with embedding technologies and vector stores (e.g., FAISS, Pinecone).
- Proven track record building agentic AI systems capable of interacting with multiple enterprise applications and platforms.
- Solid understanding of NLP techniques, Transformer architectures, semantic search, and document retrieval technologies (e.g., ColBERT).
- Hands-on experience with reinforcement learning techniques, including designing, training, and deploying reinforcement learning models.
Preferred Qualifications:
- Master's or Ph.D. in Computer Science, Machine Learning, Artificial Intelligence, or related field.
- Familiarity with cloud-based AI services (e.g., AWS SageMaker, Azure ML, Google Vertex AI).
- Experience with containerization (Docker, Kubernetes) and deployment pipelines (CI/CD).
- Knowledge of advanced AI frameworks and model inference engines such as Triton Inference Server, TensorRT, and ONNX.
- Familiarity with model monitoring, observability tools, and techniques to ensure long-term reliability and performance.
- Strong communication and interpersonal skills with the ability to clearly articulate complex technical solutions to non-technical stakeholders.
- Experience in regulated industries or environments requiring strict compliance and data governance standards.
With a passion for life
Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers - and to save more lives, we need team players, forward thinkers, and game changers.
Are you looking for an inspiring career? You just found it.
Paragonix Technologies markets organ transportation devices that safeguard organs during the journey between donor and recipient patients. Our devices incorporate clinically proven and medically trusted hypothermic preservation techniques in a novel suspension system to provide unprecedented physical and thermal protection. Our product portfolio spans cardiac, thoracic, and abdominal preservation devices to improve donor organ quality and extend donor organ transport time. Paragonix also markets transplant services and organ screeningto the transplant community.
Position Overview: The Design Quality Engineer will play a crucial role in ensuring the quality and compliance of Paragonix's medical device products throughout the design and development lifecycle. The successful candidate will collaborate closely with cross-functional teams, including R&D, manufacturing, regulatory affairs, and quality assurance, to drive excellence in design control processes.
Primary responsibilities/authority will include:
- Design Control Compliance: Implement and maintain design control processes in accordance with applicable regulatory standards (e.g., ISO 13485, ISO 14971, FDA QSR, MDR) to ensure the development of safe and effective medical devices.
- Risk Management: Lead and contribute to risk management activities throughout the design process, including the identification, assessment, and mitigation of potential risks. Work closely with the R&D team to integrate risk management into the design process.
- Failure Analysis: Assist in Post-Market Surveillance (PMS) initiatives, including failure investigation, record review, and data trending.
- Quality Planning: Develop and execute quality plans for new product development projects, outlining quality objectives, deliverables, and verification/validation activities.
- Design Input and Output:
- Review and approve design inputs to ensure they are clear, complete, and aligned with user needs and regulatory requirements.
- Validate that design outputs meet the specified design input requirements.
- Change Control: Manage design changes by assessing their impact on product quality, ensuring proper documentation, and obtaining necessary approvals.
- Verification and Validation:
- Develop and execute protocols for design verification and validation strategies and acceptance criteria.
- Collaborate with testing teams to ensure thorough testing of product designs.
- Collaboration: Work closely with cross-functional teams, including R&D, manufacturing, regulatory affairs, and quality assurance, to facilitate effective communication and collaboration throughout the product development process.
- Regulatory Compliance: Stay abreast of relevant regulations and standards and ensure that product designs comply with applicable requirements. Support regulatory submissions as needed.
- Continuous Improvement: Identify opportunities for process improvements within the design control system and contribute to the development and implementation of best practices.
Required Qualifications:
- Bachelor's degree in engineering or a related field; advanced degree preferred.
- Minimum of 1-3 years of experience in a quality engineering role in the medical device industry.
- In-depth knowledge of design control processes, risk management, and quality management systems (ISO 13485, ISO 14971, FDA QSR).
- Strong technical skills related to product quality including VOE translation to Design Specs, Human Factors, CTQ Cascades, Design Characterization, Verification / Validation, Test Method Validation, Process Validation, Inspection Techniques and Statistics.
- Strong understanding of regulatory requirements for medical devices (FDA, EU MDR, etc.).
- Excellent communication and interpersonal skills, with the ability to collaborate effectively across functions.
- DFSS or DMAIC Black Belt Certified, ASQ Certified Quality Engineer (CQE) or Certified Quality Auditor (CQA) certification is a plus.
Other Requirements:
- Electrical and mechanical background strongly preferred.
- Experience creating and analyzing charts in Minitab, JMP, or equivalent software a plus.
- Knowledge of Six Sigma, Lean, SPC, ASQ and/or ISO process controls a plus.
- Computer proficiency in MS office (specifically Excel).
- Effective verbal and excellent technical writing skills.
- Excels at generating and maintaining organized and accurate records.
- Excellent oral and written communication skills in English.
- Able to travel domestically and internationally as required (
Senior Technical Support Engineer
Location: San Francisco, CA | Raleigh, NC | Dallas, TX | Boston, MA
Schedule: Hybrid – 3 days onsite required
Employment Type: 6-Month Contract-to-Hire
Pay Rate: $65–68/hour
Start Date: ASAP
About the Role
The Technical Solutions team is focused on advancing care and research innovation. We support new business initiatives by expanding product capabilities in strategic areas and delivering a scalable technical support framework across multiple product portfolios.
As a Senior Technical Support Engineer, you will partner closely with internal stakeholders to identify, reproduce, troubleshoot, and resolve complex technical issues. You will support infrastructure, permissions, and configuration changes while delivering high-level technical support and sustaining engineering services that help customers achieve meaningful business outcomes.
This role offers the opportunity to collaborate with customers, developers, architects, and operations teams to solve challenging, high-impact problems. You will also contribute to building support tooling and infrastructure to improve operational efficiency.
Travel up to 10% may be required.
Key Responsibilities
- Own and manage technical customer issues from identification through full resolution
- Reproduce and troubleshoot complex technical problems, including reviewing and analyzing code to determine root cause
- Project manage new client deployment issues through to completion
- Implement infrastructure, security, and permissions configuration changes
- Drive operational efficiencies by identifying improvements in process, tooling, and product functionality
- Develop playbooks and knowledge base documentation to streamline issue resolution
- Create internal reports and dashboards for issue tracking and performance monitoring
Minimum Qualifications
- Bachelor’s degree in Computer Science, Information Systems, Mathematics, Statistics, or related field
- Cloud operations experience (creating buckets, virtual machines, and managing security access controls/IAM)
- 3+ years of experience with Python or another object-oriented programming language
- 3+ years of experience working with SQL
- Experience troubleshooting data-related issues
- Proficiency with GitHub and Jira
- Strong troubleshooting skills with the ability to track complex technical details
- Excellent communication skills with the ability to translate technical findings for both senior developers and non-technical stakeholders
Preferred Qualifications
- 4+ years of experience in healthcare technology
- Experience supporting highly regulated software environments
- Experience with R
- Infrastructure-as-Code (IaC) experience such as Terraform, Ansible, or similar tools
- Self-starter mindset with strong ownership and a passion for driving issues through to resolution
Locations: Atlanta | Boston | Heredia
Who We Are
Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.
To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.
What You'll Do
POSITION DESCRIPTION
We are seeking a motivated and experienced Technical Application Engineer to lead the engineering, administration, and optimization of personal productivity applications across BCG. This role plays a critical part in ensuring that BCG's suite of productivity tools—including Microsoft 365, Adobe Acrobat and Creative Cloud, and other integrated third-party applications—are implemented and operated at peak performance. As a key member of the Productivity Tools team within BCG’s Personal Productivity Organization, you will collaborate with product owners, vendors, and architects and engineering teams to ensure seamless user experiences, effective governance, and ongoing operational excellence.
Key Responsibilities:
- Engineering & Administration
- Manage and configure enterprise application services across both legacy and cloud platforms.
- Lead upgrades, rollouts, patching, and migrations for a variety of applications.
- Conduct health checks, monitoring, troubleshooting, and performance tuning.
- Integrate applications with third-party platforms or in-house solutions.
- Support complex deployments and ensure high availability of services.
- Governance, Documentation & Support
- Define and maintain SOPs, administrative practices, and end-user documentation.
- Develop governance frameworks around licensing, lifecycle, and architecture.
- Provide Tier 3 escalation support and resolve complex technical issues.
- Mentor service desk teams and promote best practices in application usage and management.
- Collaboration & Cross-Team Engagement
- Coordinate with network, security, and support teams for seamless application service delivery.
- Participate in planning, migrations, upgrades, and project execution.
- Liaise directly with Microsoft, Adobe and other vendors for advanced configuration and support scenarios.
Core Focus Areas:
- Deliver robust engineering and operational support for Microsoft 365 apps, add-ins, Adobe Acrobat, MS Forms, and other productivity tools.
- Drive standardization and operational consistency across the firm’s application portfolio.
- Provide leadership and guidance within the M365 Application Governance Council.
- Contribute to the strategy and implementation of productivity-enhancing tools firmwide.
What You'll Bring
Experience Required:
- 5+ years of experience managing enterprise-grade applications, with 3–5 years specifically in Microsoft 365 administration and technical product analysis.
- Proven experience in Adobe Creative Cloud deployment and productivity enablement.
- Strong background in enterprise M365 configuration and governance, including automation tools like Power Automate and scripting with PowerShell and Microsoft Graph API.
- Advanced capabilities using GraphAPI, PowerShell, SQL, and Power BI for:
- Scripting and bulk administration
- Automating service management
- Data analysis and backend reporting
- Visualizing application performance metrics
- Background in implementing GenAI capabilities across Microsoft 365 (e.g., Powerpoint, Word, Excel) is a significant plus.
- Familiarity with Azure AD, Conditional Access, Defender for Office 365, Intune, and related services.
- Expertise in managing applications in a cross platform environment such as Windows, Mac (OSX), and iOS platforms.
- Experience across application development life cycles, including requirements design, development tracking, change/release management, and operational support.
- Ability to identify and manage integration dependencies across M365 apps and third-party solutions.
- Strong incident management, security compliance, and vulnerability remediation experience.
- Track record in defining KPIs and reporting on performance and service stability.
- Level C2 English proficiency as demonstrated by IELTS 8.5+, TOEFL iBT 110+, TOEIC 945+, CAMBRIDGE CPE, or comparable demonstrated proficiency.
- B.S. CS/MIS or four (4) additional years relevant experience in lieu of degree
Preferred Qualifications:
- Certifications such as MS-100, MS-101, SC-300, AZ-900 are highly desirable.
- Agile/Scrum experience and familiarity with Jira, Confluence, or Azure DevOps.
- Prior involvement in enterprise-level security policy enforcement and tooling compliance.
- Strong communication skills with an ability to convey technical issues to non-technical stakeholders.
- Key Attributes for Success:
- Excellent organizational and time management skills.
- Proven ability to manage multiple priorities in a fast-paced environment.
- Proactive problem-solver with a collaborative mindset.
- Clear, confident communicator with strong documentation capabilities.
Additional info
*** For US locations only ***
In the US, we have a compensation transparency approach.
Total compensation for this role includes base salary, annual discretionary performance bonus, retirement contribution, and a market leading benefits package described below.
The base salary range for this role in Atlanta is $121,000.00 - $147,700.00
This is an estimated range, however, specific base salaries within the range depend on various factors such as experience and skill set. It is not common for new BCG employees to be hired at the high-end of the salary range. BCG regularly reviews its ranges to ensure market competitiveness.
In addition to your base salary, your total compensation will include a bonus of up to 16% and a generous retirement contribution that starts at 5% and moves to 10% after 2 years.
All of our plans provide best in class coverage:
Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children
Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs
Dental coverage, including up to $5,000 in orthodontia benefits
Vision insurance with coverage for both glasses and contact lenses annually
Reimbursement for gym memberships and other fitness activities
Fully vested Profit Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan
Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement
Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month)
Paid sick time on an as needed basis
Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
BCG is an E - Verify Employer. Click here for more information on E-Verify.
Who We Are
Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.
To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.
What You'll Do
POSITION DESCRIPTION
We are seeking a motivated and experienced Technical Application Engineer to lead the engineering, administration, and optimization of personal productivity applications across BCG. This role plays a critical part in ensuring that BCG's suite of productivity tools—including Microsoft 365, Adobe Acrobat and Creative Cloud, and other integrated third-party applications—are implemented and operated at peak performance. As a key member of the Productivity Tools team within BCG's Personal Productivity Organization, you will collaborate with product owners, vendors, and architects and engineering teams to ensure seamless user experiences, effective governance, and ongoing operational excellence.
Key Responsibilities:
* Engineering & Administration
* Manage and configure enterprise application services across both legacy and cloud platforms.
* Lead upgrades, rollouts, patching, and migrations for a variety of applications.
* Conduct health checks, monitoring, troubleshooting, and performance tuning.
* Integrate applications with third-party platforms or in-house solutions.
* Support complex deployments and ensure high availability of services.
* Governance, Documentation & Support
* Define and maintain SOPs, administrative practices, and end-user documentation.
* Develop governance frameworks around licensing, lifecycle, and architecture.
* Provide Tier 3 escalation support and resolve complex technical issues.
* Mentor service desk teams and promote best practices in application usage and management.
* Collaboration & Cross-Team Engagement
* Coordinate with network, security, and support teams for seamless application service delivery.
* Participate in planning, migrations, upgrades, and project execution.
* Liaise directly with Microsoft, Adobe and other vendors for advanced configuration and support scenarios.
Core Focus Areas:
* Deliver robust engineering and operational support for Microsoft 365 apps, add-ins, Adobe Acrobat, MS Forms, and other productivity tools.
* Drive standardization and operational consistency across the firm's application portfolio.
* Provide leadership and guidance within the M365 Application Governance Council.
* Contribute to the strategy and implementation of productivity-enhancing tools firmwide.
What You'll Bring
Experience Required:
* 5+ years of experience managing enterprise-grade applications, with 3-5 years specifically in Microsoft 365 administration and technical product analysis.
* Proven experience in Adobe Creative Cloud deployment and productivity enablement.
* Strong background in enterprise M365 configuration and governance, including automation tools like Power Automate and scripting with PowerShell and Microsoft Graph API.
* Advanced capabilities using GraphAPI, PowerShell, SQL, and Power BI for:
* Scripting and bulk administration
* Automating service management
* Data analysis and backend reporting
* Visualizing application performance metrics
* Background in implementing GenAI capabilities across Microsoft 365 (e.g., Powerpoint, Word, Excel) is a significant plus.
* Familiarity with Azure AD, Conditional Access, Defender for Office 365, Intune, and related services.
* Expertise in managing applications in a cross platform environment such as Windows, Mac (OSX), and iOS platforms.
* Experience across application development life cycles, including requirements design, development tracking, change/release management, and operational support.
* Ability to identify and manage integration dependencies across M365 apps and third-party solutions.
* Strong incident management, security compliance, and vulnerability remediation experience.
* Track record in defining KPIs and reporting on performance and service stability.
* Level C2 English proficiency as demonstrated by IELTS 8.5+, TOEFL iBT 110+, TOEIC 945+, CAMBRIDGE CPE, or comparable demonstrated proficiency.
* B.S. CS/MIS or four (4) additional years relevant experience in lieu of degree
Preferred Qualifications:
* Certifications such as MS-100, MS-101, SC-300, AZ-900 are highly desirable.
* Agile/Scrum experience and familiarity with Jira, Confluence, or Azure DevOps.
* Prior involvement in enterprise-level security policy enforcement and tooling compliance.
* Strong communication skills with an ability to convey technical issues to non-technical stakeholders.
* Key Attributes for Success:
* Excellent organizational and time management skills.
* Proven ability to manage multiple priorities in a fast-paced environment.
* Proactive problem-solver with a collaborative mindset.
* Clear, confident communicator with strong documentation capabilities.
Additional info
*** For US locations only ***
In the US, we have a compensation transparency approach.
Total compensation for this role includes base salary, annual discretionary performance bonus, retirement contribution, and a market leading benefits package described below.
* The base salary range for this role in Atlanta is $121,000.00 - $147,700.00
This is an estimated range, however, specific base salaries within the range depend on various factors such as experience and skill set. It is not common for new BCG employees to be hired at the high-end of the salary range. BCG regularly reviews its ranges to ensure market competitiveness.
In addition to your base salary, your total compensation will include a bonus of up to 16% and a generous retirement contribution that starts at 5% and moves to 10% after 2 years.
All of our plans provide best in class coverage:
* Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children
* Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs
* Dental coverage, including up to $5,000 in orthodontia benefits
* Vision insurance with coverage for both glasses and contact lenses annually
* Reimbursement for gym memberships and other fitness activities
* Fully vested Profit Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan
* Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement
* Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month)
* Paid sick time on an as needed basis
Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
BCG is an E - Verify Employer. Click here ( ) for more information on E-Verify.