Enchanted Technology Examples Jobs in Usa

ikon Technologies is an innovative solutions provider for the automobile industry. We strive to be the trusted partner of franchise dealers by providing reliable, user-friendly, connected car applications and services to help save time, enhance profit, and build lasting relationships with customers. Our commitment to provide the unwavering support and the highest quality solutions on the market which sets us apart.

Ikon Technologies is seeking a Technical Product Manager to lead our B2B2C AI-driven platform, Smart Marketing — a multi-tenant messaging and lifecycle engagement system serving hundreds of independently operated dealerships.

This is not a traditional marketing role. This is a platform ownership role responsible for building and scaling messaging infrastructure across SMS, Apple Business Messages, in-app channels (mobile and web), lifecycle automation, and retention-based offers.

The ideal candidate has experience building SaaS platforms in multi-tenant environments and can translate messaging systems, automation workflows, APIs, and compliance requirements into scalable product architecture that drives measurable revenue impact.

Responsibilities

• Own and execute the product roadmap for Smart Marketing, aligning platform capabilities with company growth objectives
• Design and scale messaging orchestration across SMS, Apple Business Messages, and in-app communication channels
• Partner with engineering to define APIs, event-driven triggers, data pipelines, and multi-tenant configuration frameworks
• Implement opt-in governance, suppression logic, and compliance controls (including TCPA and channel-level consent)
• Build and manage a structured Template Library for dealership lifecycle communications, including service reminders, OEM maintenance triggers, appointment confirmations, offers, warranty notifications, and post-service follow-ups
• Convert high-performing campaigns into reusable, scalable system templates with governance standards
• Drive measurable improvements across the retention funnel (Response → Appointment → Service Completion → RO Revenue)
• Define experimentation frameworks, A/B testing protocols, and performance dashboards to optimize conversion and retention
• Partner cross-functionally with finance, operations, engineering, legal, and design teams to align messaging strategy with scheduling, loyalty, and service workflows
• Lead product readiness and expansion of Apple Business Messages and additional strategic communication channels

Qualifications

• 5–8+ years of Product Management experience within SaaS, platform, or lifecycle engagement environments
• Proven experience building messaging, CRM, notification, or automation-based systems
• Strong systems thinking across APIs, automation workflows, event-driven architecture, and data modeling
• Experience operating in multi-tenant or B2B2C product environments
• Strong analytical mindset with experience in funnel metrics, experimentation, retention analytics, and performance measurement
• Demonstrated ability to lead cross-functional execution across engineering, design, data, compliance, and operations
• Experience with messaging platforms such as Apple Business Messages, Twilio, RCS, WhatsApp, or similar is preferred
• Experience in automotive, fintech, regulated communications, or high-compliance environments is a plus

Usherwood Office Technology is a proud family-owned business with a rich legacy of delivering innovative office technology solutions, including managed IT services, print management, and cutting-edge office equipment. For decades, we have fostered a warm collaborative environment where our employees thrive, building meaningful relationships with teammates who share a passion for excellence and client success. At Usherwood, we are dedicated to empowering our clients and each other. With real opportunities for professional growth and career advancement, you'll work alongside supportive colleagues who make every day rewarding.

We are currently looking to hire an Administrative Sales Support Specialist to work from Usherwood’s HQ in Syracuse, NY. This is an excellent entry‑level opportunity for someone looking to begin or grow a career in sales support, customer service, or business operations. This role works closely with our sales team and internal partners to help keep client orders and agreements moving smoothly.

Key Responsibilities

• Process sales orders, ensuring required details are complete, accurate, and submitted on time
• Assist sales professionals with day‑to‑day requests so they can spend more time with clients and prospects
• Respond to requests promptly and provide helpful, easy‑to‑understand explanations with support from your team
• Support lease approvals, upgrade quotes, and other pre‑sales activities with guidance and training
• Work with pricing and sales teams to help move special pricing requests forward
• Learn and help reinforce required agreement paperwork across all Usherwood offerings
• Perform an initial review of new client agreements to ensure information is complete (training provided)
• Partner with sales professionals and clients to correct or clarify agreements after submission
• Take ownership of assigned client transactions from submission through delivery or project completion, with team support

Skills & Qualifications

• Strong communication skills and a positive, team‑oriented attitude
• Willingness to learn new systems, processes, and products
• Basic organizational skills with the ability to manage multiple tasks
• Comfort working in a fast‑paced, collaborative environment
• Previous administrative, customer service, or sales support experience is helpful but not required

What We Offer

• Compensation: Competitive base salary with quarterly bonus opportunity.
• 4 weeks PTO!!!
• Benefits: Comprehensive health, dental, and vision insurance, 401K with company match, PTO / Holidays, and much more.
• Culture: Join a team that values growth, innovation, and world class service.
• Career Development: Excellent training where you’ll be working alongside industry experts and leaders committed to your success.

Equal Opportunity Employer:

At Usherwood Office Technology, we are committed to fostering a diverse and inclusive workplace where everyone feels valued, respected, and empowered to succeed. We proudly provide Equal Employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. Our family-owned culture thrives on embracing unique perspectives and we strive to create an environment where every employee can grow, contribute, and belong. Join us in building a brighter, more inclusive future!

Product Manager – Financial Services / Private Markets

We are seeking an experienced Product Manager with deep Financial Services expertise to lead the development and evolution of products supporting Investment Management and Private Markets. This role requires strong domain knowledge across Private Equity, Private Credit, Investment Operations, and Fund Accounting, combined with hands-on experience in data management, reference data, and system integrations.

The ideal candidate will partner closely with business stakeholders, technology teams, and data teams to define product strategy, translate complex financial workflows into clear requirements, and deliver scalable, high-quality solutions.

Your Impact:

• Own and drive the product roadmap for platforms supporting Investment Management and Private Markets (PE & Private Credit).
• Partner with Investment, Operations, Fund Accounting, and Technology teams to gather requirements and translate business needs into clear product features.
• Lead product discovery and definition across:
• Investment Operations workflows
• Fund accounting and transaction lifecycles
• Market and Security Reference Data
• Data ingestion, enrichment, and distribution
• Define and manage product requirements, user stories, and acceptance criteria for agile delivery teams.
• Ensure accurate data management and data mapping across multiple upstream and downstream systems.
• Collaborate with data and engineering teams on SQL-based analysis, data validation, reconciliation, and issue resolution.
• Oversee integration of reference data (market, security, pricing, counterparty) into core investment and accounting platforms.
• Act as a subject-matter expert on private market transactions, including capital calls, distributions, valuations, and settlements.
• Support regulatory, audit, and reporting needs through strong data governance and product controls.
• Measure product success through KPIs, user feedback, and operational efficiency improvements.

Your Skills & Experience:

• 7+ years of experience as a Product Manager, Product Owner, or Business/Product Analyst within Financial Services.
• Strong hands-on experience in Investment Management and Investment Operations.
• Deep knowledge of Private Markets, including: Private Equity, Private Credit
• Solid understanding of Fund Accounting, transaction processing, and lifecycle events.
• Experience working with Market and Security Reference Data.
• Proven background in data management, including data mapping between multiple systems.
• Strong SQL skills for data analysis, validation, and troubleshooting.
• Experience working in agile delivery environments with technology and data engineering teams.
• Ability to communicate complex financial concepts clearly to both technical and non-technical stakeholders.

Preferred Qualifications

• Experience with private market or investment platforms (e.g., accounting, portfolio management, or data platforms).
• Familiarity with data governance, data quality frameworks, and control processes.
• Experience supporting large-scale system integrations or platform modernization initiatives.
• Background working in asset management firms, asset servicers, or financial technology organizations.

Title: Product Manager
Location : Rockville, MD or McLean, VA
Target Start Date : ASAP
Type: contract
Pay Rate: DOE

The Product Manager is responsible for defining product vision, strategy, roadmap, and feature development for a portfolio of market surveillance products. This portfolio includes a large set of existing surveillance patterns as well as machine learning and deep learning models, some of which are undergoing redesign.

This role requires a highly autonomous product leader who can manage multiple feature initiatives simultaneously while partnering closely with business stakeholders to understand regulatory needs, operational pain points, and opportunities for improvement. The Product Manager will maintain product backlogs, prioritize enhancements, define roadmaps, and ensure the successful delivery of new surveillance capabilities and enhancements to existing systems.

The role also requires familiarity with financial market data sources, including audit trail data, exchange data, and reference data, and how these datasets support regulatory and compliance objectives.

Product Strategy & User Insight

• Develop a deep understanding of the business domain, regulatory objectives, and available data sources.

• Define product vision, strategy, and requirements based on user needs, regulatory priorities, and data insights.

• Conduct research, analyze user feedback, and leverage data analysis to identify gaps and opportunities for improvement.

• Translate insights into product requirements and actionable development initiatives.

Product Portfolio & Roadmap Management

• Own and manage the product roadmap for surveillance capabilities.

• Evaluate trade-offs and prioritize features based on user value, regulatory impact, and resource constraints.

• Partner with business stakeholders, engineering, architecture, and UX teams to ensure alignment and successful delivery.

• Coordinate with dependent teams across the organization to support integrated product development.

Product Planning & Delivery

• Lead product planning by developing requirements, including user stories, acceptance criteria, and use cases.

• Maintain a prioritized product backlog aligned with product strategy and delivery capacity.

• Collaborate with UX/UI teams to guide user experience design.

• Participate in development reviews, validate acceptance criteria, and ensure product quality.

• Identify risks or issues that may impact delivery timelines or product performance and develop mitigation plans.

Product Launch & Adoption

• Lead product launches and coordinate with stakeholders on rollout planning.

• Facilitate user acceptance testing (UAT) where required.

• Develop supporting documentation and training materials.

• Track launch metrics, gather user feedback, and drive iterative improvements.

Product Operations & Continuous Improvement

• Monitor product performance, usage trends, and operational metrics.

• Work with internal users and stakeholders to resolve product issues and identify enhancement opportunities.

• Evaluate new metrics and monitoring capabilities to improve product performance and visibility.

• Represent the product team in stakeholder discussions and business reviews.

Team Development

• Provide guidance and mentorship to junior product management team members.

• Stay informed on industry trends, regulatory developments, and product management best practices.

• Strong analytical and problem-solving skills with the ability to interpret complex data.

• Experience using database queries (e.g., SQL) and data analysis to inform product decisions.

• Excellent written and verbal communication skills.

• Ability to manage multiple priorities and make decisions in complex environments.

• Strong organizational skills and attention to detail.

• Self-starter with the ability to dive deeply into business processes and technical capabilities.

Required

• Bachelor's degree in Business, Finance, Engineering, Communications, or a related field (or equivalent experience).

• 5+ years of experience in product management, compliance, business analysis, program management, or related roles.

• Experience with database querying (e.g., SQL) and data analysis.

• Experience working within the software development lifecycle.

• Demonstrated ability to collaborate across teams in large organizations and work closely with leadership.

Preferred

• Experience with broker-dealer operations, market surveillance, or regulatory compliance.

• Experience guiding cross-functional teams and influencing stakeholders.

• Hybrid work environment with remote and in-office collaboration.

• Occasional extended hours may be required.

Welcome to ConsultNet, a premier national provider of technology talent and solutions. Our expertise spans across project services, contract-to-hire, direct search, and managed services onshore, nearshore, and hybrid. For over 25 years, we have connected thousands of consultants with meaningful roles through a personal, communication-driven approach, partnering with a diverse client base to build high-performing teams and create lasting impact. Our comprehensive service offerings cover a wide range of technology and engineering positions across key markets nationwide. Learn more at .

We champion equality and inclusivity, proudly supporting an Equal Opportunity Employer policy. We welcome applicants regardless of Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other status protected by law.

Why Zensar?

We’re a bunch of hardworking, fun-loving, people-oriented technology enthusiasts. We love what we do, and we’re passionate about helping our clients thrive in an increasingly complex digital world. Zensar is an organization focused on building relationships with our clients and with each other—and happiness is at the core of everything we do. In fact, we’re so into happiness that we’ve created a Global Happiness Council, and we send out a Happiness Survey to our employees each year. We’ve learned that employee happiness requires more than a competitive paycheck, and our employee value proposition—grow, own, achieve, learn (GOAL)—lays out the core opportunities we seek to foster for every employee. Teamwork and collaboration are critical to Zensar’s mission and success, and our teams work on a diverse and challenging mix of technologies across a broad industry spectrum. These industries include banking and financial services, high-tech and manufacturing, healthcare, insurance, retail, and consumer services. Our employees enjoy flexible work arrangements and a competitive benefits package, including medical, dental, vision, 401(k), among other benefits. If you are looking for a place to have an immediate impact, to grow and contribute, where we work hard, play hard, and support each other, consider joining team Zensar!

Role Overview

We are seeking a senior Life Sciences consulting leader who combines deep domain expertise, hands‑on delivery leadership, and strong executive presence. This role operates as a high‑impact individual contributor, leading from the front—shaping solutions, advising clients, and influencing outcomes across complex Healthcare & Life Sciences (HLS) programs.

The ideal candidate will act as a trusted advisor to client leaders while remaining deeply engaged in solution design, delivery decisions, and stakeholder engagement.

Position: Principal Consultant – Life Sciences Commercial Systems

Location: Redwood City, CA (Hybrid – 4 days onsite)

Industry: Healthcare & Life Sciences

Employment Type: Full-time

Key Responsibilities:

Strategic Leadership & Advisory:

• Serve as a subject matter expert and thought partner for HLS clients across Commercial, Medical, and enabling functions.
• Partner with senior client stakeholders (Sales, Commercial IT, Medical Affairs, Compliance) to define technology strategies, roadmaps, and governance models.
• Lead business process transformation initiatives aligned with Life Sciences regulatory and compliance requirements.
• Provide guidance on operating models, data integrity, and system validation considerations.

Life Sciences Systems & Delivery Leadership

• Lead end‑to‑end implementations, enhancements, and optimization initiatives across:
• Veeva CRM
• Adjacent Commercial / Medical systems within the Salesforce ecosystem
• Own solution design, functional governance, and delivery oversight for complex HLS programs.
• Guide clients through commercial compliance, regulatory, and validated system requirements.
• Act as a quality gate for solution architecture, functional design, and release strategy.

Hands-on Individual Contributor (IC)

• Operate as a hands‑on leader, deeply involved in:
• Solution design and functional architecture
• Key client workshops and decision points
• Design reviews and delivery checkpoints
• Review and guide functional specifications, solution designs, and deployment approaches.
• Support pre‑sales activities, including solution storytelling, demos, and client presentations.
• Present confidently to senior leadership and executive stakeholders.
• Translate complex business challenges into practical, scalable, and compliant technology solutions.
• Serve as a visible leader within the Life Sciences practice, mentoring others through influence rather than direct authority.

Required Qualifications:

Experience & Domain Expertise:

• 10–15+ years of experience in Healthcare & Life Sciences IT and/or digital transformation.
• Experience with Veeva Vault platforms (e.g., PromoMats, MedComms, Quality, or Clinical) is a strong plus, but not required.
• Strong experience delivering Life Sciences Commercial and/or Medical systems, with demonstrated ownership of solution design and client outcomes.
• Proven experience supporting Commercial, Medical, or Customer Engagement functions within Life Sciences.
• Deep understanding of HLS compliance, validation, and regulatory requirements.
• Demonstrated success operating as a senior IC and client advisor, not solely as a delivery team member.
• Exceptional communication, presentation, and stakeholder management skills.
• Comfortable engaging with executives, business leaders, and cross‑functional teams.

Preferred Qualifications:

• Experience with Salesforce ecosystem integrations (Sales Cloud, Service Cloud, MuleSoft, etc.).
• Exposure to global or enterprise‑scale Life Sciences implementations.
• Background in consulting environments supporting Life Sciences clients.
• PMP or similar project/program management certification.

Zensar believes that diversity of backgrounds, thought, experience, and expertise fosters the robust exchange of ideas that enables the highest quality collaboration and work product. Zensar is an equal opportunity employer. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Zensar is committed to providing veteran employment opportunities to our service men and women. Zensar is committed to providing equal employment opportunities for people with disabilities or religious observances, including reasonable accommodation when needed. Accommodation made to facilitate the recruiting process are not a guarantee of future or continued accommodation once hired.

All applicants must be legally authorized to work with Zensar. Visa sponsorship may be available for qualified applicants for certain positions.

Zensar values your privacy. We’ll use your data in accordance with our privacy statement located at:

Job Title: Sr. Backend Developer

Location: Kansas City, MO (Hybrid)

Duration: 6 month Contract to Hire

Job Description

• Provides technical expertise to design, develop and maintain software applications and products that support business applications.

• In addition, provides lead role for day-to-day functional tasks in the team, developer support and maintaining the development environment.

• Uses tools, languages, coding standards and best practices to develop new product features and maintain year over year product functionality and enhancements.

• Works closely with the QA, UX and other related teams to ensure consistent understanding of requirements and approach.

• In addition, assists in planning and implementation of a strategic direction for the product.

• Designs, develops and maintains complex software components

• Creates and maintains documentation of design approaches

• Creates and maintains documentation on internal architecture of the system. Leads architectural changes in the system.

• Identifies product design features to support scalability, usability and better performance.

• Assists and drives technical design and code reviews for all new enhancements and maintenance work delivered by the development team.

• Understands complex business and functional requirements and produces technical specifications and product requirements.

• Establishes best practices in coding and development within the team. Ensures consistency of the use of best practices within the team.

• Designs and develops reusable code components. Positively and proactively leads and influences the team.

• Provides advice and guidance to associate, senior and software engineer roles in the effective use of coding principles and best practices. Develops reusable code components.

• Creates, maintains and executes unit test and alpha test plans

• Maintains development environment and creates build.

• Maintains and improves current knowledge on the latest technologies relevant to the role regarding algorithms, language, design methodology, third-party development tools, application platforms, hardware compatibility and operating systems.

• Mentors and coaches other team members on the latest technological advances within the current technology used. Leads by example.

Required Skills:

• Bachelor’s degree in a related field or the equivalent through a combination of education and related work experience.

Technical Stack

Angular 13+

.NET 5+

Azure Services

Azure App Service

Azure Storage

Azure Logi Apps

Azure Containers

Azure Functions

Role - Sr Servicenow Solution Architect

Location—Chicago, IL - Hybrid 6 days in a month

Contract Role

Only W2 profiles

Job Description

POSITION SUMMARY:

The Senior Solution Architect – ServiceNow is a senior-level technology leader responsible for setting the strategic vision and architectural direction for the ServiceNow platform across the organization. This individual will define how to best leverage ServiceNow to deliver business value, improve operational efficiency, and reduce total cost of ownership (TCO).

The ideal candidate is a highly skilled technical expert and visionary who can translate complex business requirements into scalable, secure, and sustainable platform solutions. They will drive platform governance, integration strategies, and architecture standards while collaborating with cross-functional teams and other enterprise architects to ensure a cohesive, connected IT ecosystem.

CORE JOB RESPONSIBILITIES:

• Define and lead the ServiceNow platform vision and strategy to align with enterprise goals and evolving business needs.
• Architect end-to-end ServiceNow solutions across modules (e.g., ITSM, ITOM, HRSD, CSM, SecOps, App Engine) ensuring scalability, maintainability, and integration with broader enterprise systems.
• Act as a trusted advisor and subject matter expert on ServiceNow capabilities, platform governance, and architectural best practices.
• Establish and enforce platform standards, guardrails, and frameworks to ensure consistent, secure, and high-quality implementations.
• Collaborate closely with business and IT stakeholders to gather requirements, assess current state, and design target state solutions.
• Drive platform maturity and innovation by identifying new modules, capabilities, and enhancements aligned with business priorities.
• Lead the evaluation, design, and implementation of new ServiceNow features, upgrades, and integrations.
• Ensure that data models, workflows, and user experiences are consistent, reusable, and optimized.
• Provide technical oversight to development teams and support project delivery across multiple ServiceNow workstreams.
• Partner with other Solution Architects to ensure the ServiceNow platform integrates effectively within the broader enterprise architecture.
• Define and evolve methodologies, processes, and tooling for platform design, delivery, and governance.
• Monitor technology trends, platform roadmaps, and emerging practices to recommend innovative uses of ServiceNow to the business.

REQUIREMENTS FOR CONSIDERATION

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field. Advanced degree or certifications preferred.
• 7+ years of experience in IT architecture, design, and development roles.
• 5+ years of experience architecting and delivering solutions on the ServiceNow platform.
• Deep expertise in multiple ServiceNow modules (e.g., ITSM, ITOM, HRSD, CSM, App Engine).
• Proven experience designing scalable, secure, and maintainable platform architectures.
• Demonstrated success in leading platform strategy, governance, and roadmapping efforts.
• Knowledge of integration patterns and experience with REST, SOAP, MID Servers, and other integration methods.
• Experience working in agile and DevOps environments.
• Excellent communication, presentation, and stakeholder engagement skills.
• Strong leadership and influencing capabilities, with the ability to drive alignment across diverse teams and levels.
• ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) certifications strongly preferred.

Experience in large-scale enterprise environments; retail or multi-business unit experience is a plus.

Thanks,

Rahul Gupta

Direct : (732) 743-7543

Title: Research Analyst
Location : Rochester, NY - 3 days per week hybrid
Type: Contract to hire

JOB DESCRIPTION

Job Title : Research Analyst Sr

Location: Hybrid - minimum 3 Days onsite

GENERAL PURPOSE

The Senior Research Analyst supports technology, data, and analytical needs across healthcare research projects funded by federal, state, and private grants. This role ensures that research teams have secure, reliable, and compliant technical infrastructure to conduct high‐quality scientific work. The analyst collaborates with investigators, data specialists, and administrative staff to design systems, manage data, and contribute to the technical components of grant proposals and reporting. Works cooperatively with teams who have diverse skill sets to solve complex problems that require robust, scalable medical research database solutions.

Knowledge and experience in any of the healthcare patient facing clinical systems is a plus; EPIC EMR, Cardiology apps like Client ViewPoint, Client MUSE, Philips iECG Anywhere, Philips ST80i Stress System, PaceMate etc.

JOB DUTIES AND RESPONSIBILITIES

• Develop, maintain, and troubleshoot research specific IT systems, databases, and software tools. Support electronic data capture platforms and research management systems. Ensure all systems meet institutional and regulatory requirements for healthcare research.
• Design and manage data pipelines, storage environments, and access controls for research datasets. Oversee data integrity, documentation, and metadata standards across projects. Implement data governance practices aligned with HIPAA and institutional policies. Assist with data extraction, transformation, and preparation for analysis. Support integration of diverse data sources, including EHR, 3rd party diagnostic/clinical systems data, survey, and administrative data.
• Partner with investigators, analysts, clinicians, and administrative staff to understand technical needs and translate them into solutions. • Provide training and support for research teams using IT tools and platforms. Facilitate communication between research teams, clinical system vendors and central IT departments.
• Estimate IT related costs and resource needs for proposed research activities. Ensure secure handling of sensitive health data through encryption, access controls, and audit mechanisms. Collaborate with institutional IT security teams to maintain compliance with IRB, HIPAA, and sponsor requirements. Monitor systems for vulnerabilities and implement corrective actions.
• Evaluate emerging technologies, software tools, and data platforms that could enhance research capabilities. Recommend and implement solutions that improve efficiency, data quality, and collaboration.
• Stay current with trends in health informatics, data science, and research IT infrastructure through continuing education, professional reading, online forums, workshops and professional groups.
• Other duties as assigned

QUALIFICATIONS

Minimum Education:

Bachelor's degree in Information Technology, Health Informatics, Computer Science, or similar discipline. - Required

Master's degree - Preferred

Experience:

• 3 - 4 years of related experience; - Required
• or 5 to 6 years' experience directly related to the duties and responsibilities specified - Preferred
• or an equivalent combination of education training and/or experience. - Required
• Experience supporting research or healthcare environments - Preferred

Knowledge, Skills & Abilities:

• Programming experience and expert knowledge in SQL - Required
• Experience programming large databases with tools software such as SQL Server, Oracle and SAS - Required
• Experience designing, implementing and supporting of data management systems in a scientific research context - Required
• Proficiency with programming/scripting languages (e.g.Java, Python, R), and data integration tools. - Preferred
• Experience with file formats, metadata, and data exchange and storage standards applicable in management of scientific and clinical research - Required
• Strong analytical and problem solving skills - Required
• Strong organizational skills - Required
• Strong communication and collaboration skills. - Required
• Attention to detail, patience and a positive, customer-centric attitude, Strong documentation skills - Required
• Demonstrated ability to develop proficiency with unfamiliar toolsets - Required
• Experience with change management systems - Required
• Familiarity with HIPAA, IRB processes, and secure data management and governance practices. - Preferred

Certification:

• EPIC Data Warehouse Caboodle Certification - Preferred

Welcome to ConsultNet, a premier national provider of technology talent and solutions. Our expertise spans across project services, contract-to-hire, direct search, and managed services onshore, nearshore, and hybrid. For over 25 years, we have connected thousands of consultants with meaningful roles through a personal, communication-driven approach, partnering with a diverse client base to build high-performing teams and create lasting impact. Our comprehensive service offerings cover a wide range of technology and engineering positions across key markets nationwide. Learn more at .

We champion equality and inclusivity, proudly supporting an Equal Opportunity Employer policy. We welcome applicants regardless of Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other status protected by law.

GSD is seeking a highly skilled and client-focused Solutions Architect to join our growing team in Hanover Park, IL. This role serves as a key technical leader, bridging sales, engineering, and project delivery to design and implement innovative IT solutions.

The ideal candidate is both strategic and hands-on—capable of translating business needs into scalable, secure, and well-documented technical solutions while supporting revenue growth and ensuring operational excellence.

Key Responsibilities

Pre-Sales & Sales Engineering

• Partner with sales leadership to conduct technical discovery and client needs assessments
• Design and present customized solutions across managed services, cloud, security, and infrastructure
• Lead technical discussions in client meetings, proposals, and demonstrations
• Develop scopes of work, including assumptions, constraints, and pricing inputs
• Support RFPs, RFIs, and technical evaluations

Solution Design & Architecture

• Assess client environments, infrastructure, workflows, and security posture
• Design scalable, secure, and cost-effective solutions aligned with MSP best practices
• Architect solutions across on-premises, cloud, hybrid, networking, security, and disaster recovery environments
• Validate solutions against client objectives, compliance requirements, and internal standards

Documentation & Knowledge Management

• Create clear, comprehensive technical documentation, including:
• Solution designs and architecture diagrams
• Statements of Work (SOWs) – technical sections
• Implementation plans and runbooks
• Configuration standards and assumptions
• Ensure all solutions are properly documented and transitioned to support teams
• Maintain documentation within internal systems for scalability and consistency
• Contribute to standard solution templates, service catalogs, and technical playbooks

Client Engagement & Advisory

• Serve as the primary technical advisor during discovery, implementation, and early lifecycle phases
• Communicate complex technical concepts to both technical and non-technical stakeholders
• Build and maintain strong client relationships
• Identify opportunities for optimization, standardization, and future enhancements

Continuous Improvement & Enablement

• Stay current on emerging technologies, cybersecurity trends, and vendor roadmaps
• Maintain and pursue relevant certifications
• Share knowledge and best practices across teams
• Assist in refining service offerings, onboarding processes, and delivery standards

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)
• 10+ years of experience in IT engineering, solution architecture, or technical pre-sales within an MSP or IT services environment
• Proven experience coordinating or leading technical projects

Technical Expertise

• Microsoft 365 and Azure
• Networking and firewall technologies
• Cybersecurity principles and compliance frameworks
• Virtualization (VMware and/or Hyper-V)
• Backup, disaster recovery, and business continuity solutions
• Strong PBX/telephony experience
• Experience creating client-facing technical documentation and project deliverables
• Excellent communication, organization, and time-management skills

Preferred Certifications

• Microsoft Certified: Azure Solutions Architect
• AWS Certified Solutions Architect

Key Competencies

• Strong attention to detail and organizational skills
• Consultative, client-first mindset
• Ownership and accountability for technical solutions
• Collaborative and team-oriented approach
• Ability to manage multiple priorities in a fast-paced environment
• Professional, confident, and solution-driven demeanor
• Willingness to travel locally and perform onsite client assessments and site surveys