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About Suffolk

Suffolk is a national enterprise that builds, innovates, and invests. We provide value across the entire project lifecycle through our core construction management services and complementary business lines in real estate investment, design, self-perform construction, and technology start-up investment (Suffolk Technologies). By integrating data, artificial intelligence, and advanced technology through our Seamless Platform, we connect design, construction, and operations to deliver smarter, more predictable results and redefine how America builds.

Suffolk – America’s Contractor – is a national company with more than $8 billion in annual revenue, 3,000 employees, and 17 offices, including Boston (headquarters), New York City, Miami, West Palm Beach, Tampa, Estero, Dallas, Los Angeles, San Francisco, San Diego, Las Vegas, Herndon, U.S. Virgin Islands, and other key markets. Suffolk manages some of the most complex and transformative projects in the country, serving clients across healthcare, life sciences, education, gaming, aviation, transportation, government, mission critical, and commercial sectors. Suffolk is privately held and is led by founder, chairman and CEO John Fish. Suffolk is ranked #8 on ENR’s list of “Top CM-at-Risk Contractors.” For more information, visit and follow Suffolk on Facebook, Twitter, LinkedIn, YouTube, and Instagram.

At Suffolk, we believe that our total rewards program should offer you and your family the support you need when it matters most. That’s why we have created a program that provides employees with access to a wide variety of options that can be personalized to support you and your loved ones physically, emotionally, and financially.

Benefits include, competitive salaries, auto allowances and gas cards for certain roles, access to market leading medical and emotional and mental health benefits, dental, and vision insurance plans, virtual care options for physical therapy and primary care, generous paid time off, 401k plan with employer match and access to expert financial resources, company paid and voluntary life insurance, tax deferred savings accounts, 10 backup daycare days each year, short- and long-term disability, commuter benefits and more. For more information, click here.

The Role

The Mission Critical Center of Excellence manages billions of dollars in projects annually, specializing in data center and mission-critical construction for leading technology and telecommunications clients across the United States. Focused on fast-paced, MEP-intensive projects, the group is recognized for delivering complex solutions while offering significant opportunities for career advancement within the thriving mission-critical construction industry.

The Project Executive provides overall leadership and direction on the construction project. Typically, the Project Executive is responsible for negotiating the Owner contract, is the main contact for the Project Manager for issues concerning budget, billing and client satisfaction, and ensures the fiscal success of the project.

• Provide leadership in business judgment and all financial and profitability aspects of projects under your jurisdiction
• Participate extensively in and the work acquisition process, working to define and develop project budgets and schedules that will achieve profitability objectives taking into account project-specific challenges
• Set appropriate milestones and assign staff qualified to handle the scope and complexity of the project
• Work closely with clients, owners, architects, and subcontractors to develop relationships that exceeds the client satisfaction to Suffolk’s demanding standards
• Provide oversight in managing all necessary resources throughout the entire project from start-up through closeout and ensure that the Owner’s expectations regarding budget, schedule, and quality, as well as Suffolk’s profitability objectives are met or exceeded

It is expected that the Project Executive is the “common thread” that owns the project from Pre-Construction through Closeout and beyond. This involves:

• Oversight of projects at a high level from beginning to end including budget, costs, unexpected events, general performance, and overall progress against plan
• Ensure that the day-to-day operations of projects are transitioned effectively to Project Managers and Superintendents from Preconstruction when work commences in the field
• Mentor, train, and coach staff to perform to or exceed Suffolk standards
• Represent Suffolk to the Owner(s), Architects, Consultants, Government Authorities, Vendors and Subcontractors

Project Acquisition:

• Participate to understand unique owner needs, to represent Suffolk capabilities and help close potential client
• Review projects for unique challenges that will impact budget/profitability objectives utilizing Litmus Test
• Utilize industry contacts and relationships to generate appropriate project leads and follow through to acquisition as required
• Participate in and contribute to the RFP response process including editing for project specific content, and interview preparation and participation as requested
• Participate in Contract negotiation as requested

Project Start Up/Turnover/Pre-Construction:

• Assign appropriate Project Staff (Includes Project Management and Field Ops Staff)
• Review and approve the pre-mobilization activities
• Ensure Turnover meeting occurs between Preconstruction and Operation teams
• Be the pre-construction lead as requested, working closely with the pre-construction, and estimating teams to develop project specific budgets, schedules, and logistics plans

Project Operations:

• Responsible for ensuring that Projects achieve budget, schedule, quality, and profitability objectives
• Maintain a thorough understanding of the Suffolk/Owner Contract. Ensure project team understanding of same and that project achieves compliance with
• Visit sites regularly to monitor project performance, schedule, and expenditures with project staff, highlight potential challenges and provide leadership in responding creatively to bring projects in on schedule and under budget, where feasible., and to the standard of quality expected

People:

• Monitor and evaluate Project Manager and Superintendent staff assignments
• Responsible for development of entire team
• Assist in sourcing and screening of candidates as requested; mentor, coach, and train them to perform and ensure effective matching of talent to project scope

Financial Performance:

• Cash Management
• Accounts Receivable
• Accurate Financial Forecasting
• P&L including full understanding of project contingencies, liabilities, and savings potential

Schedule Performance:

• Assist the project staff in the development of the Baseline Schedule
• Monitor schedule performance
• Assist the project team in initiation of Lean Planning processes and workflow
• Ensure Project Staff understands and is trained in Suffolk Standard Operating Procedures (SOPs) and monitor compliance

Safety:

• Champion jobsite safety effort, motivating the on-site team in the implementation of Suffolk Safety Program
• Ensure original project budget includes project appropriate funding

Meeting Management:

• Attend all scheduled meetings necessary to monitor and manage project profitability
• Chair and/or attend weekly project staff meetings

Client Relationships:

• Attend owner and project meetings, maintain continuous client contact to gauge performance perceptions and communicate relevant information to Project Team
• Become the Suffolk representative on the team

Qualifications

• Bachelor’s degree with a minimum of 10-15 years of construction management experience for a large-scale general contractor or CM at Risk firm
• Data center and/or heavy MEP system experience a plus
• In-depth knowledge of intricate commercial construction practices required
• Experience leading multiple successful project teams including development of direct reports and maintaining relationships with external entities
• Each set of projects has specific characteristics regarding size, complexity, sector etc, which dictate the precise years of experience and industry knowledge necessary for success, above and beyond general construction knowledge and experience
• The ability to manage and embrace change. Respond and adapt to new processes and new ways of looking at old problems
• Candidate must possess Suffolk’s Core Values: Passion, Integrity, Hard Work, Professionalism, and Caring

Working Conditions

While performing the duties of this job, the employee is regularly required to sit for long periods of time; talk or hear; perform fine motor, hand and finger skills in the use of a keyboard, telephone, or writing. The employee is frequently required to stand; walk; and reach with arms and/or hands. Specific vision abilities include close vision, distance vision, depth perception and the ability to adjust focus. The employee will spend their time in an office environment with a quiet to moderate noise level. Job site walking.

EEO Statement

Suffolk provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, pregnancy or maternity, national origin, citizenship, genetic information, disability, protected veteran, gender identity, age or any other status protected by law. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment. Suffolk will not tolerate any unlawful discrimination toward, or harassment of, applicants or employees by anyone at Suffolk, or anyone working on behalf of Suffolk.

• 6-month contract (High chance of perm/extention)
• 40-hours a week
• Onsite M-TH, remote on Fridays
• Benefit options included
• Pay - $30-$35/hr
  
  

• Concept and create cohesive advertising campaigns and related marketing collateral materials, such as graphic elements (logos/lockups), promotional flyers, print ads, direct mail, web banners and emails, tradeshow graphics, signage, brochures and PowerPoint presentations.
• Devise and pitch creative concepts that align with overall brand objectives, answer strategic needs of the initiative, and further the internal client’s business goals. Provide multiple creative options for each request.
• Develop a strong understanding of the brand’s overall annual and long-term objectives while fostering an up-to-date and ever-evolving knowledge of each internal client’s area of business, and related business goals.
• Drive and implement creative solutions for larger campaigns and day-to-day needs, by collaborating closely with client partners and fellow creatives, or independently as needed to meet deadlines and objectives.
• Collaborate with copywriter to ensure design and copy complement the marketing piece and reinforce the business objective.
• Ensure quality and accuracy of creative by adhering to quality assurance standards for personal review of work, as well as department protocol for internal work review.
• Revise creative as needed. Review final material for quality and accuracy and prep files for print and digital release.
• Stay current and knowledgeable of established brand guidelines and ensure all work is within guidelines or contributing to the evolution of the brand. Stay current on design trends in travel and service industries.
  
  

• Bachelor’s degree in graphic design/visual communications or similar field from an accredited four-year college or university or directly related, equivalent experience.
• Minimum of three (3) years of experience in a Graphic Designer role in a fast-paced, multi-project corporate or advertising agency environment.
• Accuracy, attention to detail, flexibility, and ability to work in a fast-paced, deadline driven environment are essential.
• Able to multitask and work on numerous projects simultaneously
• Strong creative background and skills required across a diverse array of deliverables. Portfolio of work samples required, including print and real-world applications.
• Must have a thorough understanding of prepress and print production
• Able to work independently and in a team environment
• Demonstrated experience and up-to-date knowledge of Mac applications including Adobe Creative Suite: Adobe InDesign, Adobe Illustrator and Adobe Photoshop is required as well as knowledge of Microsoft Office: Word, PowerPoint and Excel. Experience with Wrike or any Project Management System is a plus

The Personal Injury Protection (PIP) Claim Supervisor oversees the operation of 5-7 Claim Representatives devoted to the handling of PIP Claims in multiple States. This position is responsible for planning the activities and monitoring the results of the team’s efforts to achieve assigned goals and objectives for production and quality.

You will interact with your staff through regular Team Meetings as well as one-on-one developmental sessions. You will partner with management in review of the department’s pending and provide training, file handling, and advice to claims associates on an everyday basis. The ideal candidate for this position will have management skills and functional knowledge of the NJ Automobile Insurance Cost Reduction Act.

This position requires superior time management and organizational skills. The individual in this role should have superior interpersonal skills. This individual will oversee motivating their team in addition to ensuring healthy, positive morale through interaction with the group. Insurance designations or continuing education efforts to obtain the same are desirable but not required. Medical terminology, and an understanding of anatomy are helpful but not necessary.

RESPONSIBILITIES

• Provides technical guidance and direction of Personal Injury Protection / No Fault claims.
• Provides reports of Team results along with a corresponding analysis of trends.
• Continuously analyze results and make recommendations for improvement, with a focus on continuous improvement of day-to-day operations.
• Promote teamwork through effective leadership.
• Maintain a high level of confidentiality and professionalism.
• Monitors and communicates the quality of work conducted by team members through completion of Quality Reviews.
• Monitors authority levels and reserve accuracy.
• Has strong communication skills and provides leadership through example.
• Objectively assess and manage performance. Regular meetings with staff members to review results in comparison to objectives and development plans is a requirement
• Must have strong critical thinking skills, the ability to exercise independent judgment and the ability to problem solve effectively.
• Evaluates performance of team members and conducts performance evaluations, mid-year reviews and objective setting.
• Monitors attendance and oversight of Human Resource concerns of the team.

QUALIFICATIONS

• Bachelor’s Degree (B.A.) from a four-year college or university is preferred; or equivalent combination of education and experience.
• 5+ years in NJ No-fault Insurance experience required with Three to five years management experience preferred.
• Knowledge of Pennsylvania No fault experience helpful but not required.
• Must have excellent verbal and written communication skills in both individual and team settings.
• Possess the ability to create workflow processes, standard operating principles, and training materials.
• Working knowledge of Microsoft Products (SharePoint, Visio, Excel, PowerPoint)
• Tableau Utilization preferred but not required.
• Prior experience/knowledge in a service center environment beneficial but not required.

SALARY RANGE

The pay range for this position is $90,000 to $122,000 annually. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity.

PERKS & BENEFITS

• 4 weeks accrued paid time off, 8 paid national holidays per year, and 2 floating holidays
• Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)
• Annual 401(k) Employer Contribution
• Free onsite gym and health center at our Woodbridge Location
• Resources to promote Professional Development (LinkedIn Learning and licensure assistance)
• Robust health and wellness program and fitness reimbursements
• Various Paid Family leave options including Paid Parental Leave
• Tuition Reimbursement

ABOUT THE COMPANY

The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.

#LI-DNI

The Specialized Recruiting Group is hiring a Online Sales Specialist (OSS) for a homebuilder client of ours in Charlotte. Check out the details below and apply if interested!

Position Overview

The OSS is the first point of contact for prospective buyers. This role is responsible for converting inbound and outbound lead opportunities into qualified appointments that drive traffic, sales, and revenue across all our clients' markets (Charlotte, Triad, Raleigh, Coastal, Charleston).

The OSS delivers an exceptional client experience, executes defined follow-up processes with urgency and consistency, and partners with the on-site sales team to achieve division sales goals. The OSS is expected to operate with urgency, discipline, and a results-driven mindset. This is not a passive lead response role — it is a proactive, high-volume sales position focused on conversion.

Primary Objectives

The ISS is accountable for:

• Driving qualified appointments from internet and phone inquiries
• Increasing division traffic through disciplined outbound follow-up
• Converting leads into sales at or above company benchmarks
• Protecting and enhancing the client experience
• Contributing directly to annual sales and revenue goals

Key Responsibilities

Lead Management & Client Engagement

• Respond to all inbound internet leads, registrations, calls, texts, and emails with urgency and professionalism
• Execute structured outbound follow-up campaigns via phone, text, and email
• Qualify prospects, uncover needs, overcome objections, and position our client effectively
• Set and confirm qualified appointments for on-site sales teams
• Establish proper expectations and guide clients through next steps

Sales Conversion & Performance

• Convert inquiries into appointments and appointments into sales through consistent follow-up
• Meet or exceed established appointment conversion and sales conversion benchmarks
• Maintain daily activity levels aligned with performance standards
• Contribute to division traffic and revenue goals

Systems & Process Execution

• Accurately document all client interactions in CRM (same day)
• Process Sale Central notifications within defined response time standards
• Ensure all appointments are entered and confirmed within required timeframes
• Follow established ISS scripts, processes, and communication standards

Team Collaboration

• Communicate proactively with ISS teammates, managers, and on-site sales teams
• Attend and actively participate in weekly ISS meetings and trainings
• Support coverage needs across all markets as required
• Act as a client advocate while protecting company standards and processes

Performance Expectations

The ISS is accountable for both activity and results, including:

• Daily outbound activity standards (calls, texts, emails)
• 95%+ same-day lead response and completion
• 100% same-day CRM documentation of inbound calls
• Appointment conversion target: 17% (or current company standard)
• Sales conversion target: 3% (or current company standard)
• Contribution toward annual sales and traffic goals

Qualifications

• High school diploma or GED required
• 1–3 years of experience in sales, call center, real estate, or customer engagement preferred
• Strong phone presence and objection-handling ability
• Proficiency in Microsoft Outlook, Word, Excel, and CRM systems
• Ability to manage a high-volume, fast-paced workflow
• Valid driver’s license and reliable transportation (minimal travel as required)
• Ability to work onsite in Monroe, NC per company expectations

Core Competencies

• Strong written and verbal communication
• High attention to detail and organizational skills
• Self-motivated with strong time management
• Comfortable handling objections and guiding client decisions
• Adaptable to changing schedules and priorities

General Summary of Position

An exciting new role has been added to the team, offering a unique opportunity to make a direct impact on patient outcomes at a critical point in care. The In-Hospital Transition of Care RN Case Manager partners closely with hospital discharge planners to coordinate patient care at discharge, ensuring seamless continuity across care settings and reducing avoidable readmissions through proactive coordination, patient education, and timely follow-up.

This position is based at either Washington Hospital Center or The Psychiatric Institute of Washington (PIW) and offers the opportunity to work across diverse patient populations, with flexibility to provide coverage at both locations.

In this highly collaborative and autonomous role, the RN Case Manager manages a complex caseload and takes ownership of case management program(s), driving high-quality, cost-effective outcomes while enhancing the patient experience. The role includes coordinating and managing care for members/enrollees, completing pre-authorization reviews to ensure medical necessity and timely access to services, and conducting pharmacy reviews aligned with the population served. Working alongside an interdisciplinary team, you will play a key role in discharge planning, connecting patients to the right resources, and ensuring smooth transitions across the continuum of care.

This is an excellent opportunity for a nurse who thrives in a fast-paced environment, values critical thinking and autonomy, and is passionate about improving care transitions and patient outcomes. We are committed to fostering a supportive, inclusive environment where associates from diverse backgrounds can grow, advance, and make a meaningful difference.

Primary Duties and Responsibilities

• Contributes to the achievement of established department goals and objectives and adheres to department policies procedures quality standards and safety standards. Complies with governmental and accreditation regulations.
• Actively develops and manages complex case management cases and develops individualized plans of care according to NCQA standards/ guidelines and the District of Columbia Contract.
• Acts as a liaison to MedStar Family Choice contracted vendors to facilitate care. Identifies gaps in contracted services and develops a plan to access care.
• Acts as an advocate while assisting members/enrollees to coordinate and gain access to medical psychiatric psychosocial and other essential services to meet their healthcare needs. Authorizes and monitors covered services according to policy.
• Assists hospital case management staff with discharge planning if applicable. Makes recommendation to alternate tier of Case Management programs or level of care as acuity necessitate.
• Attends and participates in MFC staff meetings Clinical Operations department meetings Special Needs Forums work groups District/ community agencies meetings etc. as assigned. Provides input completes assignments and shares new findings with other staff. Contributes to the achievement of established department goals and objectives and adheres to department policies procedures quality standards and safety standards. Complies with governmental and accreditation regulations.
• Provides face to face case management in the community as the member/enrollee's health necessitate.
• Demonstrates behavior consistent with MedStar Health mission vision goals objectives and patient care philosophy.
• Demonstrates skill and flexibility in providing coverage for other staff.
• For assigned Case Management program(s) develops strategies assessment(s) and evaluation/goal tools according to NCQA standards/ guidelines and District of Columbia Contract for the population served. Utilizes standards/ guidelines to manage and document interactions for the program (s). Responsible for verifying that assigned program utilizes up-to-date standards in the medical and behavioral health community for the population served. Keeps informed about disease processes treatment modalities and resources.
• Identifies and reports potential coordination of benefits subrogation third party liability worker's compensation cases etc. Identifies quality risk or utilization issues to appropriate MedStar personnel.
• Identifies inpatients requiring additional services and initiates care with appropriate practitioners.
• Maintains current knowledge of MFC benefits and enrollment issues in order to accurately coordinate services.
• Maintains timely and accurate documentation in the clinical software system per Clinical Operation department's policy.
• Monitors utilization of all services for fraud waste and abuse.
• Performs telephonic ACD line coverage for Clinical Operations' needs.
• Enters authorization as appropriate to the program and sends the reviews to Medical Director as appropriate. Coordinates review decisions and notifications per policy NCQA standards/ guidelines and District of Columbia Contract for timely decision making.
• Participates in meetings and on committees and represents the department and hospital in community outreach efforts.
• Participates in multi-disciplinary quality and service improvement teams.

Minimal Qualifications
Education

• Graduate of an accredited School of Nursing required and
• Bachelor's degree preferred

Experience

• 1-2 years Case management experience required and
• 1-2 years UM or related experience required and
• 3-4 years Diverse clinical experience required
•  

Licenses and Certifications

• RN - Registered Nurse - State Licensure and/or Compact State Licensure Valid RN license in the District of Columbia and/or the State of Maryland based on work location(s) Upon Hire required and
• CCM - Certified Case Manager Upon Hire preferred

Knowledge Skills and Abilities

• Verbal and written communication skills. Ability to use computer to enter and retrieve data. Ability to create edit and analyze Microsoft office (Word Excel and PowerPoint) preferred.

Summary:

This position is responsible for the operation of provider practices usually consisting of 2-4 providers with 6-10 FTEs or at two different sites. The position is responsible for, but not limited to, managing subordinate personnel, preparing clinic(s) budget, ensuring data accuracy, preparing financial analyses, handling complex customer service issues and maintaining provider/staff communications.

Responsibilities:

• Establishes/implements goals, objectives, policies, procedures and systems for the assigned administrative areas.
• Assists with developing and implementing annual operational plan and budget.
• Selects, trains, orients and supervises clinic personnel in accordance with established policies and procedures. Responsible for work assignments and daily operations. Manages personnel for multiple practices, including training relief employees.
• Evaluates performances and recommends merit increases, promotions and disciplinary actions in a timely manner. Interviews and recommends hiring and termination of staff in accordance with approved policies.
• Resolves problems in administrative areas and ensures compliance with regulations and standards.
• Helps fiscal management and other administrative staff in implementing cost effective policies and procedures for all operational areas including bookkeeping, billing, insurance, fee schedules, credit/collections, purchasing, data processing and space planning.
• Works in conjunction with Regional Director and corporate Marketing Department in practice development.
• Ensures the effective implementation of job descriptions, personnel policies and payroll practices.
• Monitors and controls clinic expenditures within budget. Identifies and implements cost reduction opportunities.
• Serves as liaison between clinic and external agencies.
• Works with staff and providers to ensure quality patient care and services are provided. Maintain effective communication with providers and staff;
  conducts monthly meetings with providers and staff. Create a positive workplace.
• Gathers and reports monthly and annual data for fiscal, statistical and planning purposes. Develops and implements revenue enhancement strategies for existing practice(s).
• Participates in professional development activities to keep current with health care trends and practices.
• May be responsible for assuring all appropriate licensure, certifications and/or accreditations are secured according to policy.
• Follows the CHRISTUS Health System guidelines related to the Health Insurance Portability and Accountability Act (HIPAA), designed to prevent or detect unauthorized disclosure of Protected Health Information (PHI).
• Maintains strict confidentiality.
• Uses oral and written communication skills to effectively convey ideas in a clear, positive manner that is consistent with the CHRISTUS Mission.
• Maintains established CHRISTUS Health System policies, procedures, objectives, quality assurance, safety, environmental and infection control.
• Implements job responsibilities in a manner that is consistent with the CHRISTUS Mission and Code of Ethics and supportive of CHRISTUS Health's cultural diversity objectives.
• Supports and adheres to CHRISTUS Health System Service Guarantee.
• Collaborates effectively with physicians, administrators, patients, families, other departments, and the community to provide quality patient care and enhance patient outcomes.
• Ensures assessment of competency of all associates is completed as a part of the orientation program and on an ongoing basis.
• Identifies plans, develops and/or arranges for programs to meet the educational/skills needs of the associates upon hiring and on an ongoing basis.
• On an annual basis, contributes to the development of operating and capital budgets to meet the needs of the clinics.
• Reviews financial and productivity management reports and takes appropriate actions.
• Evaluate clinic production and revises procedures or devises new forms to improve efficiency of workflow.
• Supervises the clinical and non-clinical areas to ensure timely and efficient management.
• Coordinates with Providers as needed to ensure projects and assignments are coordinated as necessary by the Administrative staff.
• Demonstrates adherence to the Mission and CORE values of the CHRISTUS Health System.
• Performs other related work as required.

Requirements:

Education/Skills

• Bachelor's degree in Healthcare, Business Administration or related field is required. Master’s is preferred.
• 4 years of management experience as a substitute in lieu of education.

Experience

• 4-8 years of experience in diversified positions within a medical practice with at least one year in a supervisory position.
• Demonstrated leadership skills (decision making, problem solving, delegation, prioritizing) and supervisory experience is required.
• Competent in health care administration, clinic philosophy and policies and operating procedures is required.
• Effective communication and prioritization of provider issues.
• Competent in financial reimbursement, billing and collections, CPT, ICD9 and HCPCS coding and medical group operations, as well as managed care concepts.
• Ability to recognize and communicate variances in key practice indicators.
• Must be computer literate and have strong organizational skills.

Licenses, Registrations, or Certifications

• CMOM is highly preferred

Work Type:

Full Time

Summary:

This position is responsible for the operation of provider practices usually consisting of 2-4 providers with 6-10 FTEs or at two different sites. The position is responsible for, but not limited to, managing subordinate personnel, preparing clinic(s) budget, ensuring data accuracy, preparing financial analyses, handling complex customer service issues and maintaining provider/staff communications.

Responsibilities:

• Establishes/implements goals, objectives, policies, procedures and systems for the assigned administrative areas.
• Assists with developing and implementing annual operational plan and budget.
• Selects, trains, orients and supervises clinic personnel in accordance with established policies and procedures. Responsible for work assignments and daily operations. Manages personnel for multiple practices, including training relief employees.
• Evaluates performances and recommends merit increases, promotions and disciplinary actions in a timely manner. Interviews and recommends hiring and termination of staff in accordance with approved policies.
• Resolves problems in administrative areas and ensures compliance with regulations and standards.
• Helps fiscal management and other administrative staff in implementing cost effective policies and procedures for all operational areas including bookkeeping, billing, insurance, fee schedules, credit/collections, purchasing, data processing and space planning.
• Works in conjunction with Regional Director and corporate Marketing Department in practice development.
• Ensures the effective implementation of job descriptions, personnel policies and payroll practices.
• Monitors and controls clinic expenditures within budget. Identifies and implements cost reduction opportunities.
• Serves as liaison between clinic and external agencies.
• Works with staff and providers to ensure quality patient care and services are provided. Maintain effective communication with providers and staff; conducts monthly meetings with providers and staff. Create a positive workplace.
• Gathers and reports monthly and annual data for fiscal, statistical and planning purposes. Develops and implements revenue enhancement strategies for existing practice(s).
• Participates in professional development activities to keep current with health care trends and practices.
• May be responsible for assuring all appropriate licensure, certifications and/or accreditations are secured according to policy.
• Follows the CHRISTUS Health System guidelines related to the Health Insurance Portability and Accountability Act (HIPAA), designed to prevent or detect unauthorized disclosure of Protected Health Information (PHI).
• Maintains strict confidentiality.
• Uses oral and written communication skills to effectively convey ideas in a clear, positive manner that is consistent with the CHRISTUS Mission.
• Maintains established CHRISTUS Health System policies, procedures, objectives, quality assurance, safety, environmental and infection control.
• Implements job responsibilities in a manner that is consistent with the CHRISTUS Mission and Code of Ethics and supportive of CHRISTUS Health's cultural diversity objectives.
• Supports and adheres to CHRISTUS Health System Service Guarantee.
• Collaborates effectively with physicians, administrators, patients, families, other departments, and the community to provide quality patient care and enhance patient outcomes.
• Ensures assessment of competency of all associates is completed as a part of the orientation program and on an ongoing basis.
• Identifies plans, develops and/or arranges for programs to meet the educational/skills needs of the associates upon hiring and on an ongoing basis.
• On an annual basis, contributes to the development of operating and capital budgets to meet the needs of the clinics.
• Reviews financial and productivity management reports and takes appropriate actions.
• Evaluate clinic production and revises procedures or devises new forms to improve efficiency of workflow.
• Supervises the clinical and non-clinical areas to ensure timely and efficient management.
• Coordinates with Providers as needed to ensure projects and assignments are coordinated as necessary by the Administrative staff.
• Demonstrates adherence to the Mission and CORE values of the CHRISTUS Health System.
• Performs other related work as required.

Requirements:

Education/Skills

• Bachelor's degree in Healthcare, Business Administration or related field is required. Master’s is preferred. 
• 4 years of management experience as a substitute in lieu of education. 

Experience

• 4-8 years of experience in diversified positions within a medical practice with at least one year in a supervisory position. 
• Demonstrated leadership skills (decision making, problem solving, delegation, prioritizing) and supervisory experience is required. 
• Competent in health care administration, clinic philosophy and policies and operating procedures is required. 
• Effective communication and prioritization of provider issues. 
• Competent in financial reimbursement, billing and collections, CPT, ICD9 and HCPCS coding and medical group operations, as well as managed care concepts. 
• Ability to recognize and communicate variances in key practice indicators. 
• Must be computer literate and have strong organizational skills.

Licenses, Registrations, or Certifications

• CMOM is highly preferred 

Work Type:

Full Time