Sales Account Manager
Job Description
About the Company
Empire Fasteners is committed to delivering exceptional service and solutions in the aerospace and defense sectors. Our mission is to drive innovation and excellence while fostering a culture of accountability and growth.
About the Role
The Sales Account Manager is responsible for owning and growing customer accounts from end to end. This role requires strong commercial instincts, urgency, discipline, and the ability to manage complex aerospace/defense requirements. You will act as the primary point of contact for customers while driving revenue, margin, and account expansion. This is not an order-taker role. This is a performance-driven position for someone who wants responsibility, accountability, and upward mobility.
Responsibilities
- Manage assigned customer accounts
- Drive bookings, revenue growth, and margin performance
- Prepare, present, and negotiate quotes and pricing
- Communicate directly with OEMs, contract manufacturers, and procurement teams
- Coordinate internally with purchasing, quality, logistics, and warehouse teams
- Track and manage open orders, deliveries, and expedites
- Identify upsell and cross-sell opportunities (new part numbers, VMI programs, kitting, etc.)
- Maintain accurate CRM and sales records
- Resolve pricing, delivery, and customer issues professionally and decisively
- Represent Empire with confidence, professionalism, and urgency
Performance Expectations
- Consistent bookings and sales growth
- Strong quote-to-order conversion rate
- Responsiveness and follow-through with customers
- Alignment with Empire’s core values: Speed, Reliability, Growth & Competitive Greatness
- Accountability for results—not excuses
Qualifications
- 2+ years in sales, account management, or customer-facing role
- Aerospace, defense, industrial distribution, or manufacturing experience preferred but not required
- Strong communication and negotiation skills
- High sense of urgency and ownership
- Ability to manage multiple priorities in a fast-paced environment
- Proficiency with CRM systems and Microsoft Office
- U.S. Citizenship required
What We Offer
- Competitive base salary + performance-based incentives
- Clear path for growth and advancement
- Direct exposure to major aerospace & defense programs
- High-accountability, high-performance culture
- Long-term career opportunity in a rapidly growing company