Customer Care Representative

Position Overview

**This is NOT a work-from-home position**

We are hiring Customer Care Representatives to support PayIts omni-channel customer support for PayIts web-site tools. This is a great opportunity for individuals who take pride in delivering a reliable, professional customer experience and who thrive in a fast-paced, technology-driven environment.

You will serve as a front-line support professional, supporting users through voice and written channels while providing clear, empathetic, and solution-oriented assistance.

Key Responsibilities

• Assist customers with PayIts web-site tools.
• Provide accurate and timely responses to inquiries about government services and transactions
• Provide clear, professional, and grammatically correct written communication
• Navigate multiple systems and applications efficiently
• Follow compliance, quality, and security standards
• Participate in training, coaching, and team meetings
• Support operational needs, including occasional schedule adjustments

Qualifications & Skills

Strong written and verbal communication skills

Excellent grammar and attention to detail

Professional demeanor and customer-focused mindset

Computer proficiency and ability to learn new systems

Reliability, adaptability, and motivated to grow

Prior customer service experience is preferred, but not required. 

Why Work With Us?

We dont just offer jobs we build careers.

Covisian Benefits & Culture

Paid Training

Paid Time Off (PTO) & Holiday Pay (after 90 days)

Competitive bonus program, featuring attendance bonuses, shift and weekend differentials, and anniversary bonuses.

Strong level-up program accompanied by pay increase

401(k) with Company Match

Health, Dental, Vision & Voluntary Life Insurance (effective first of the month after 60 days)

Wages On-Demand through ZayZoon

Monthly Employee Recognition & Engagement Activities

Extensive Learning & Development Programs, including:

• Covisian University
• CSR Leadership Prep Academy
• Leadership Development Internship
• Ongoing coaching and team development

Covisian proudly promotes from within99% of leadership roles are internal promotions.
Covisian is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other characteristics protected by law. We E-Verify, backgroundcredit check.
In conjunction with candidacy and potential employment I provide my express consent and authorization for Covisian and/or its subsidiaries, affiliates, other related entities, successors, and/or assigns, and those working on its behalf to contact me at any telephone number I provide using an automated telephone dialing system or artificial or prerecorded voice (including, without limitation, using artificial intelligence "AI"). My consent to receive telephone communications is not required to apply for a position. I may revoke consent by replying "STOP" to any text message I receive, or verbally on any telephone call I may receive. Alternatively, I may submit a request to
401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance
Work Location: In person.

Required qualifications:

• Legally authorized to work in the United States
• 17 years or older

Preferred qualifications:

• Retail skills: customer service
• Restaurant front of house skills: front counter
• Restaurant front of house skills: hosting
• Restaurant front of house skills: bartending