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Business Solutions Manager Overview:

This role focuses on opportunity intake, portfolio transparency, resource coordination, and executive reporting, ensuring leadership has the insights needed to make informed decisions.

By strengthening portfolio systems, financial visibility, and governance readiness, the BSM helps create the structure and clarity that enables delivery teams to operate efficiently and successfully.

Key Responsibilities

Portfolio & Opportunity Management

• Lead early-stage opportunity intake and evaluation, including development and review of Initial Project Assessments (IPAs).
• Manage and maintain opportunity and demand data within enterprise portfolio management tools (e.g., Clarity or similar PPM platforms).
• Coordinate the development of Rough Order of Magnitude (ROM) estimates in partnership with business and delivery stakeholders.
• Maintain portfolio-level visibility across initiatives, demand, and capacity to support strategic planning and prioritization.

Financial & Resource Management

• Coordinate project manager and business analyst resource requests in collaboration with Enterprise PMO teams.
• Perform portfolio-level financial analysis, including forecasting, budget tracking, and funding scenario modeling.
• Support annual planning cycles, mid-year cost reviews, and year-end financial close activities.
• Provide financial insights that inform prioritization decisions, trade-offs, and change control discussions.

Reporting & Governance

• Develop and maintain executive-level reporting, including Agile and portfolio performance dashboards.
• Ensure initiatives meet governance readiness standards prior to entering approval or decision forums.
• Partner with stakeholders to improve data quality, transparency, and consistency across portfolio reporting tools.
• Facilitate portfolio governance meetings and support executive decision-making forums.

Stakeholder Collaboration

• Serve as a key liaison between business leaders, Business Solution Partners, Enterprise PMO, and delivery teams.
• Provide guidance on prioritization, funding strategies, resource allocation, and portfolio impacts.
• Promote consistent adoption of enterprise portfolio management and governance practices.

Required Qualifications

• Bachelor’s degree in Business, Finance, Information Systems, or a related field, or equivalent professional experience.
• Experience in portfolio management, PMO operations, financial analysis, or enterprise program delivery environments.
• Strong analytical skills with the ability to translate complex data into clear, executive-level insights.
• Experience with portfolio management or financial tracking tools (e.g., Clarity or other PPM platforms).
• Demonstrated ability to build relationships and influence stakeholders without direct authority.

Preferred Qualifications

• Experience within healthcare, insurance, or other highly regulated enterprise environments.
• Familiarity with Agile delivery frameworks and portfolio reporting practices.
• Prior experience supporting enterprise planning cycles or governance forums.

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

We are seeking a dedicated Life Actuary to join the Life Company’s Asset Liability Management Team.  This role coordinates, prepares, and performs actuarial analyses required to develop new products, project future results, reprice existing products, and/or determine financial strength.

This role is remote eligible in the continental U.S. with occasional business travel. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site four days per week.  Relocation assistance is not available for this position.

What you'll do:

• Performs complex work assignments utilizing actuarial modeling software driven models for pricing, valuation, and/or risk management.

• Reviews laws and regulations to ensure all processes are compliant; and provides recommendations for improvements and monitors industry communications regarding potential changes to existing laws and regulations.

• Runs models, generates reports, and presents recommendations and detailed analysis of all model runs to Actuarial Leadership.

• May make recommendations for model adjustments and improvements, when appropriate.

• Shares knowledge with team members and serves as a resource to team on escalated issues and navigates obstacles to deliver work product.

• Leads or participates as a key resource on moderately complex projects through concept, planning, execution, and implementation phases with minimal guidance, involving cross functional actuarial areas.

• Develops exhibits and reports that help explain proposals/findings and provides information in an understandable and usable format for stakeholders.

• Identifies and provides recommended solutions to business problems independently, often presenting recommendation to leadership.

• Maintains proper price level, price structure, data availability and other requirements to achieve profitability and competitive goals.

• Identifies critical assumptions to monitor and suggest timely remedies to correct or prevent unfavorable trends.

• Tests impact of assumptions by identifying sources of gain and loss, the appropriate premiums, interest margins, reserves, and cash values for profitability and viability of new and existing products.

• Advises management on issues and serves as a primary resource for their individual team members on escalated issues.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor’s degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.  (Total of 8 years of experience without bachelor’s degree)

​

•  Do you have one of the following:

• 4 years relevant actuarial or analytical experience and attainment of Fellow within the Society of Actuaries (Bachelor’s degree + 4 years of experience + FSA)

• OR 8 years relevant actuarial experience and attainment of Associate within the Society of Actuaries. (Bachelor’s Degree + 8 years of experience + ASA)

• OR 8 years relevant actuarial or analytical experience and attainment of Fellow within the Society of Actuaries (FSA)

• OR 12 years relevant actuarial or analytical experience and attainment of Associate within the Society of Actuaries (ASA)

• Experience performing complex work assignments utilizing actuarial modeling software driven models for pricing, valuation, and/or risk management.

• Demonstrated experience communicating complex actuarial analysis and recommendations to technical and non-technical audiences.

What sets you apart:  

• US military experience through military service or a military spouse/domestic partner

• FSA (Fellow of the Society of Actuaries) designation

• Experience using Moody’s AXIS software

• 2 or more years of experience with asset liability management or cash flow testing

• Prior Actuarial experience with Life Insurance and Annuity Products

• Fixed Indexed Annuity (FIA) Experience

Compensation range: The salary range for this position is: $127,310 - $236,250

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on .

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Only candidates with US Work Authorization will be considered.

About the Role

We are looking for a dynamic and detail-oriented Product Analyst to support the evolution of our Investment Platforms. This role works at the intersection of Wealth Management, Technology, and Operations, helping coordinate stakeholders, support platform enhancements, and ensure smooth user experience for both clients and internal teams.

The ideal candidate understands investment products, enjoys problem-solving, learns fast, and is comfortable dealing with multiple priorities in a fast-paced environment.

Key Responsibilities:

• Support stakeholders in the planning, execution, and validation of platform initiatives across onboarding, trading, portfolio management, performance, and operational workflows.
• Coordinate with stakeholders across Investments, Trading, Operations, Compliance, Marketing, and Technology to gather requirements and ensure proper alignment.
• Partner with Technology teams during development cycles: clarifying requirements, validating functionality, and supporting troubleshooting.
• Perform BUAT (Business User Acceptance Testing), create test cases, execute scenarios, log defects, and validate fixes before releases.
• Investigate and debug platform issues, including inconsistent data, account setup errors, operational or settlement issues, and trading/processing discrepancies.
• Translate complex issues into clear, actionable explanations for business stakeholders and for technical teams.
• Monitor platform performance, client behavior, and usage trends to identify opportunities for improvement. Create and track requirements for platform enhancements and maintenance.
• Help maintain product documentation, workflows, and release notes.
• Assist in validating investment products, fee configurations, account attributes, and operational flows.

Qualifications:

Education: Bachelor’s degree in Finance, Economics, Business, Data Science, or a related field.

Experience: 1–3 years of experience in Wealth Management, Investment Operations, FinTech, Banking or Brokerage platforms.

Skills

• Strong understanding of investment products (equities, ETFs, REITs, mutual funds, fixed income).
• Comfort working with technology teams, APIs, data structures, and software development concepts.
• Excellent analytical skills and willingness to dive deep, debug, and investigate issues end-to-end.
• Strong communication skills, ability to simplify, structure, and clearly articulate problems and solutions.
• Ability to handle multiple tasks simultaneously while maintaining high attention to detail.
• Proactive, resourceful, and comfortable working in ambiguous or evolving environments.
• High sense of ownership and curiosity.

Preferred Qualifications

• Experience in a financial institution or investment firm.
• Proficiency in both English and Portuguese.
• Series 7 and Series 66 preferred (but not required).

Why This Role Matters

This position plays a critical part in ensuring our investment platform runs smoothly end-to-end, from onboarding to trading to ongoing client experience. You will help enhance platform capabilities, improve stability, and support our mission of delivering a world-class digital investment experience.

Bradesco Bank provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Search for this job, NO EMPLOYMENT AGENCIES, HEAD HUNTERS, EXECUTIVE SEARCH FIRMS OR REPRESENTATIVE CALLS PLEASE.

Title: Sales Solutions Consultant

Location: Chicago, IL Hybrid

Duration: 9+ months

Job Details:

• 5 years of experience in industry insights development for the Consumer Packaged Goods (CPG) category (Nice to have)
• 5 years of experience in senior/executive stakeholder partnership
• Support scoping and consumer research efforts for alignment to your vertical’s business priorities, securing stakeholder input and approval and generating insights from consumer research.
• Generate compelling insights from raw data sets
• Advanced Proficiency in Stakeholder management
• Work Schedule: Normal EST/PST business hours, Monday - Friday
• Working Schedule: Hybrid

Company Description

TouchCare is a healthcare concierge service dedicated to simplifying the complexities of health insurance and the healthcare system. By assigning each member a personal assistant, TouchCare helps resolve billing issues, coordinate with providers, and save individuals time and money. Committed to providing a healthier understanding of healthcare, TouchCare makes navigating healthcare more convenient and stress-free for its users.

Our Sales and Marketing teams play a critical role in expanding TouchCare’s impact and that’s where you come in.

The Role

We’re looking for a motivated, strategic, and people-oriented Broker Development Representative (SDR/BDR) to join our growing team. In this role, you’ll be at the forefront of TouchCare’s growth — driving top-of-funnel activity, building meaningful broker relationships, and converting leads into high-value opportunities for our sales organization.

This is an ideal opportunity for someone who thrives in a fast-paced environment, enjoys consultative conversations, and wants to make a measurable impact on company growth.

What You’ll Do

Prospecting & Lead Generation

• Identify and engage net-new brokers through cold calling, email, social media, and industry events
• Qualify marketing-qualified leads (MQLs) and convert them into sales-qualified leads (SQLs)

Qualification & Discovery

• Conduct initial outreach to assess interest, fit, and opportunity potential
• Uncover broker pain points and determine alignment with TouchCare’s solutions

Demo Scheduling & Handoffs

• Schedule discovery meetings (“demos”) between qualified brokers and Sales Success Consultants (SSCs)
• Collaborate on messaging and meeting preparation to ensure seamless handoffs

Lead Nurturing & Relationship Management

• Maintain ongoing engagement with SQLs who are not yet ready to meet
• Re-engage dormant broker relationships and keep TouchCare top of mind

Business Intelligence & Insights

• Capture and share broker feedback and market insights with Sales and Marketing
• Track all outreach, engagement, and activity in the CRM for visibility and alignment

Cross-Functional Collaboration

• Partner closely with Sales and Marketing to align outreach strategies and optimize broker engagement
• Share feedback and collaborate on campaigns, events, and outreach initiatives

Revenue Contribution

• Drive qualified pipeline and support company growth by fueling sales with high-quality leads
• Contribute directly to TouchCare’s revenue by generating SQLs that result in $200K+ in new annual revenue
• Track performance against KPIs and continuously identify opportunities to improve conversion rates

Who You Are

• A confident, consultative communicator who can clearly articulate value, overcome objections, and build trust
• A self-starter with 2–5 years of sales or business development experience (B2B preferred)
• Experienced across the full sales funnel — from prospecting and qualification to booking meetings
• Comfortable using CRM systems (Salesforce preferred) and tracking performance metrics
• Skilled at researching accounts, identifying decision-makers, and crafting personalized outreach
• Highly organized with the ability to manage multiple priorities and calendars
• Passionate about helping people, building relationships, and making a real impact
• Motivated by goals and performance metrics, with a track record of meeting or exceeding targets
• Experience in the benefits, HR, or employee healthcare space is a strong plus

Why Join Us?

• Professional Growth: Gain exposure to diverse accounting functions and portfolio company
• management.
• Collaborative Environment: Work closely with a supportive team that values your contribution.
• Fast-Paced & Rewarding: No two days are the same in our deadline-driven, high-energy office.

Location: Stamford, CT Work Style: In-Office

Job DescriptionAt Boeing, we innovate and collaborate to make the world a better place.

We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth.

Find your future with us.Boeing Commercial Airplanes (BCA) is hiring for Entry-Level Product Review Engineers (Liaison Engineers) to join the 787 Production Engineering team located in North Charleston, SC.This position includes a 9-to-12-month Boeing Training Rotation Program and will require a flexible schedule, which may involve assignments on 1st, 2nd, or 3rd shift, as well as occasional overtime, weekends, or holidays based on business needs.The Product Review Engineers will perform/support troubleshooting, Root Cause Corrective Action (RCCA) technical analysis, and provide solutions to non-conforming products.

They will work directly with cross functional and production engineering teams to meet production program objectives.This position involves daily exposure to a factory environment which includes stairs, trip hazards, high noise areas, chemical hazards (breathing and handling), and entering airplanes during their many stages of building.Position Responsibilities:Researches and builds knowledge of Boeing and engineering design principles to develop solutions to product/process issues for production or simple technical in-service issuesAssists with analyses, root cause analysis and drafting dispositions for design non-conformancesAssists system owner in preparation of technical communicationsIdentifies analyses fleet data, collects and evaluates data on customer findings for product/process improvement opportunities that may include recurrent product support issuesSupports activities to identify deviations that could impact design intent and safetyParticipates in Material Review Boards and Integrated Product Teams (IPTs)Assists with the design of interim structural repairs to restore damaged structure to original design strength capabilityBasic Qualifications (Required Skills/Experience):Bachelor of Science degree in Engineering, Engineering Technology (including Manufacturing Technology), Computer Science, Data Science, Mathematics, Physics or Chemistry.

Applicants must have completed all degree requirements by the application date.Experience in reading, interpreting, and generating electrical schematics and technical specificationsExperience with or knowledge of structural design principles for aircraft primary structure (e.g., fatigue, damage tolerance, corrosion, stress analysis, statics, materials strength, material characteristics, and repair techniques)Must be willing to work variable shifts, including weekends, holidays, and overtimePreferred Qualifications (Desired Skills/Experience):ABET accredited degreeExperience gathering data and performing a Root Cause Corrective Action (RCCA)Aerospace, fabrication, manufacturing, and/or additive manufacturing experienceProduction engineering experience with relevant technological knowledgeExperience in solving simple to complex problemsElectrical/mechanical system knowledge, troubleshooting, fault isolation, and repair methodologyExperience with Material Review Board / Liaison Engineering (MRB / LE) Authority (including participating in Material Review Board activities related to aircraft/component/system/circuit card repairs)Functional system level and component level testingConflict of Interest: Successful candidates for this job must satisfy the Company's Conflict of Interest (COI) assessment process.Drug Free Workplace:Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.Pay & Benefits:At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent.

Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and several programs that provide for both paid and unpaid time away from work.The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.Pay is based upon candidate experience and qualifications, as well as market and business considerations.Summary Pay Range: $71,400
- $96,600Applications for this position will be accepted until Mar.

23, 2026Export Control Requirements:This position must meet U.S.

export control compliance requirements.

To meet U.S.

export control compliance requirements, a "U.S.

Person" as defined by 22 C.F.R.

§120.62 is required.

"U.S.

Person" includes U.S.

Citizen, U.S.

National, lawful permanent resident, refugee, or asylee.Export Control Details:US based job, US Person requiredEducationBachelor's Degree or Equivalent RequiredRelocationThis position offers relocation based on candidate eligibility.Visa SponsorshipEmployer will not sponsor applicants for employment visa status.ShiftThis position is for variable shiftEqual Opportunity Employer:Boeing is an Equal Opportunity Employer.

Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

We invite you to explore a future with us at PRA Group, a diverse and growing company that has a tangible impact on the global economy.

Directs and coordinates activities of team members engaged in collecting charged off customer accounts. Drives productivity and generates revenue through continuous coaching and development of team members. Responsible for regulatory compliance and company policy enforcement.

This position operates on a rotating schedule designed to support business coverage needs. The schedule follows a six-week rotation that includes a mix of early, mid, and late shifts. Candidates must have availability Monday through Friday until 10:00PM and availability on Saturdays from 7:00AM to 5:00PM.

During any given rotation period, candidates should expect:

• Up to two weekday evening shifts ending at 10:00PM
• Up to two weekday shifts ending at 6:00PM
• Day shifts from 8:00AM to 5:00PM on weekdays and rotational Saturdays

Productivity and Staffing Management

• Maintains productivity standards by examining daily workload volumes, prioritizing work efforts, and developing timely and accurate forecasts
• Identifies causes of performance deficiencies within team and executes improvement plans
• Analyzes team data to identify training needs, potential revenue loss and other areas of improvement including screen enhancements and new tools to help representatives be more productive
• Responsible for maximizing staffing levels that are consistent with company policies related to flexible scheduling, paid time off requests and make up time
• Maintains performance records/reports for team and individual performance and holds team members accountable for individual performance and improvement

Coaching and People Management

• Maximizes the performance of Collectors through actively identifying development needs and deploying the appropriate coaching technique
• Drives effective, compliant collection activities through monitoring, and developing team members
• Maintains desired employee retention levels through employee development and engagement
• Responsible for assisting with the execution of contests and incentives
• Directs, guides and influences staff through effective communication, email messages, team meetings and classroom training
• Conducts formal and informal training, initiates recommendation regarding promotions and salary changes, monitors leave and worked hours for non-exempt employees and facilitates employee discharge meetings with Human Resources; may be asked to interview potential candidates and make recommendations for hire.
• Prepares, documents, and delivers performance reviews for assigned team members; completes and administers disciplinary actions to team members as needed
• Responsible for guiding team members with customer complaints/problems that arise; addresses escalated complaints that team members are unable to resolve
• Reviews requests from team members to settle accounts; refer settlements outside of given authority to next supervisory level if appropriate or reject the settlement proposal
• Establishes and maintains an environment that encourages teamwork and individual efforts
• Promotes site-wide team collaboration and models exemplary internal and external customer service
• Champions and actively participates in company initiatives and processes; change events, volunteer events, diversity equity and inclusion initiatives, engagement activities

Compliance Management

• Monitors team member call performance against standards; receives input from Quality Control, Training Department and Site Leadership
• Responsible for completing required call evaluations within required timeframes; ensures team members acknowledge call compliance and performance evaluations within a timely manner
• Identifies violations of regulatory or other company policies; conducts retraining or disciplinary requirements as consistent with company policy; notifies leadership of acts that may result in litigation and works directly with the compliance department as needed
• Engages in regular calibration with site management to ensure consistent application of compliant practices within organizational responsibility
• Promotes customer service, ethical standards, and exceptional business practices
• Ensures company policies and procedures are enforced accurately, timely and consistently
• Responds to and remediates for any audit findings

Responsible for the overall direction, coordination, and evaluation of full-time equivalent, nonexempt employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. May participate in interview processes; training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

• High School Diploma or equivalent
• 3+ years of experience in the debt collection or similar industry and/or 3+ years supervisory experience preferred
• May be requested to obtain and maintain state required licensing
• Proficient understanding and application of elements of Fair Debt Collection Practices (FDCPA) and Fair Credit Reporting Act (FCRA)
• Excellent written and verbal communication skills, as well as interpersonal and customer service skills
• Ability to identify problems, organize, collect, and analyze data and make recommendations for improvement

The noise level in the work environment is usually moderate as the employee works in a call center, in an individual workstation, using telephone, headset and computer. Employee may be required to work evenings and weekends. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

All qualified applicants will receive consideration for employment regardless of age, race, color, sex, gender, religion, national origin, physical or mental disability, citizenship, or any other classes recognized by state or local law or any other characteristic protected under applicable federal, state or local law. We are a drug free workplace.

To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status.

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a dedicated Senior Property Adjuster, you will work within defined guidelines and framework, investigate, evaluate, negotiate and settle complex property insurance claims presented by or against our members. You will confirm/analyze coverage, recognize liability exposure and negotiate equitable settlement in compliance with all state regulatory requirements. Adjusters recognize and empathize with members’ life events, as appropriate.

This hybrid role requires an individual to be in the office 3 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Tampa, FL or Chesapeake, VA. Relocation assistance is not available for this position.

The Inside Senior Property Adjuster role is a telephone concentrated environment without physical inspection of loss. This is an hourly, non-exempt position with paid overtime available. Training will be approximately 12 weeks, Monday – Friday and hours may vary by location. Upon successful completion of training, employees will transition to an eight-hour work shift ranging between 8:00 am – 5:30 pm (local time) Monday to Friday with availability for occasional evenings and weekends based on business needs.

What you'll do:

• Proactively manages assigned claims caseload comprised of claims with moderate complexity damages that require commensurate knowledge and understanding of claims coverage.

• Partners with vendors and internal business partners to facilitate moderate complexity claims resolution. May also involve external regulatory coordination to ensure appropriate documentation and compliance.

• Investigates claim damages by conducting research from various sources, including the insured, third parties, and external resources. May identify and resolve potential discrepancies and identifies subrogation potential resulting from unusual characteristics.

• Identifies coverage concerns, reviews prior loss history, determines and creates Special Investigation Unit (SIU) referrals, when appropriate. Determines coverage through analyzing investigation information involving moderate complexity policy terms and contingencies.

• Determines and negotiates moderate complexity claims settlement. Develops recommendations and collaborates with management for determining settlement amounts outside of authority limits and accurately manages claims outcomes.

• Maintains accurate, thorough, and current claim file documentation throughout the claims process.

• Applies proficient knowledge of estimating technology platforms and virtual inspection tools; Utilizes platforms and tools to prepare claims estimates to manage moderate complexity property insurance claims.

• Applies working knowledge of industry standards of inspection, damage mitigation and restoration techniques.

• Serves as an informal resource for team members.

• Recognizes and addresses jurisdictional challenges such as applicable legislation and construction considerations.

• Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours.

• May be assigned CAT deployment travel with minimal notice during designated CATs.

• Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• High School Diploma or General Equivalency Diploma.

• 2 years relevant property adjusting and/or claims adjusting experience handling moderately complex claims or construction related industry/insurance experience.

• Developing knowledge of residential construction.

• Working knowledge of estimating losses using Xactimate or similar tools and platforms.

• Demonstrated negotiation, investigation, communication, and conflict resolution skills.

• Working knowledge of property claims contracts and interpretation of case law and state laws and regulations.

• Proficient in prioritizing and multi-tasking, including navigating through multiple business applications.

• May need to travel up to 50% of the year (local & non-local) and/or work catastrophe duty when needed.

• Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.

What sets you apart:

• Experience handling water loss claims including water mitigation, water loss estimating and reconciliation

• Experience desk adjusting property claims involving Dwelling, Other Structures, Loss of Use, and Contents using virtual technologies (Hosta, Hover, Xactimate, ClaimsX)

• Experience handling large loss complex claims (i.e., water, vandalism, malicious mischief, foreclosures, earth movement, appraisal, collapse, etc.)

• Experience with full file ownership handling claims from start to finish (FNOL, estimating, reviewing policy, making coverage decisions, settlement)

• Insurance industry designations such as AINS, CPCU, AIC, SCLA (or actively pursuing)

• Proficiency in Xactimate (Level 1 and/or Level 2 certification)

• Experience in a call center environment

• Currently hold an active Adjuster License

• Bachelor’s degree

• US military experience through military service or a military spouse/domestic partner

Physical Demand Requirements:

• May require the ability to crouch and stoop to inspect confined spaces, to include attics and go beneath homes into crawl spaces.  

• May need to meet all USAA safe driving requirements including verification of driving record through MVR & possession of valid driver’s license.

• May require the ability to lift a minimum of 35 pounds to include lifting a ladder in and out of the trunk of a car.

• May require the ability to climb ladders and traverse roofs, this includes the ability to work at heights while inspecting roofs and attics.

Compensation range: The salary range for this position is: $63,590 - $114,450

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.