Claims Support Specialist

Position Summary:

Kaeppel Consulting is seeking a Claims Support Specialist to join our team at the New York Branch in Rochester, NY. This role supports claims and zone operations through a variety of clerical and administrative tasks. The ideal candidate is customer-focused, detail-oriented, and thrives in a fast-paced environment. This is a temporary, full-time position expected to last 6-months.

Key Responsibilities:

• Provide general administrative support including answering phones, filing, imaging, faxing, and handling mail.
• Order office supplies and coordinate meetings as needed.
• Greet and direct visitors to the appropriate personnel.
• Deliver outstanding customer service through inbound and outbound calls to policyholders, claimants, and agents.
• Assist with weather-related claim support (CAT loss reports and other related duties).
• Support multiple claim disciplines: material damage, property, liability, subrogation, workers compensation, medical, and litigation.
• Process sensitive documents and maintain confidentiality of claim file data.
• Conduct follow-up calls and other claim file-related tasks as assigned.

Education & Experience Requirements:

• High School Diploma or GED required
• Prior experience in an administrative or customer service role preferred
• Strong communication and organizational skills
• Proficiency with basic office equipment and software (e.g., Microsoft Office Suite)
• Ability to handle confidential information with professionalism
• Comfortable working in a fast-paced environment with minimal supervision