Edikted Returns And Exchanges Jobs in Usa

Title: Customer Experience Associate, CX2

Reports to: Customer Experience Manager

Location: Hybrid, El Segundo CA

WHO WE ARE

Wolf & Shepherd is designed to equip professionals to win in all aspects of their lives through comfortable fashionable footwear. The concept came from the problem professionals face, going to and from work in athletic shoes just to avoid the common discomfort found in a quality dress shoe. As a fast-growing lifestyle brand, we are on a mission to debunk the myth that classically styled shoes can’t have modern technology comforts.

WHAT WE NEED

We are looking for a Customer Experience Associate, CX2 to assist in the all-important responsibilities of caring for our customers’ needs, managing partners, building customer loyalty, and representing the brand. This role will be responsible for providing exceptional customer service while maximizing revenue within our sales environment.

JOB TYPE This is a full-time, nonexempt position.

TASKS & RESPONSIBILITIES

Your responsibilities are inclusive of the following but are not limited to:

• Expertly address questions via phone, email and chat providing answers that are quick and easy to understand
• Assist Management in policy updates for the department based on current business needs
• Support the Customer Experience Associates during the department manager’s absence
• Support management in process execution to monitor orders, inventory, return and exchanges
• Support department in addressing functionality issues and implementing process improvements
• Engage with customers by email, phone, and chat to answer product questions, resolve ordering issues, or to provide sizing guidance.
• Adopt the Wolf & Shepherd’s voice and tone to convey our brand and personality, and ensure a pleasant customer experience.
• Collaborate with the Team to streamline our customer service processes and policies to ensure continuous improvement.
• Communicate customer feedback and insights to Management, to better understand trends and customer preferences.

SKILLS & EXPERIENCE

• Must be highly organized with strong attention to detail.
• Strong verbal and written communication skills.
• Ability to maintain a friendly and professional demeanor in a fast paced environment.
• Must be knowledgeable and adhere to rules and regulations, while maintaining a kind and accommodating attitude.

REQUIREMENTS & QUALIFICATIONS

• Minimum of 3 years of direct customer experience work.
• Strong knowledge of Excel, Shopify, Zendesk
• Strong interpersonal and communications skills, and independent work ethic.
• Excellent time management skills and organizational abilities.
• A positive, outgoing, high energy and entrepreneurial personality.

PERKS & BENEFITS

We are committed to offering our employees a challenging and rewarding work environment, opportunities for growth and development, benefits, and a competitive compensation package.

• Health, vision, and dental benefits program
• 401(k) plan
• Paid time off
• Sick pay
• Frequent free meals and snacks and company-sponsored gatherings
• Wolf & Shepherd shoes and more

About the ALDO Group

Specializing in stylish and accessible footwear, handbags, and accessories, the ALDO Group has been around for more than 50 years. With over 1,500 stores in more than 100 countries, we operate under two signature brands, ALDO and Call It Spring, and we are the core footwear partner for Sperry in North America. The ALDO Group is also an industry-recognized wholesale licensed partner, specializing in the design, sourcing, and distribution of fashion footwear, handbags, and accessories. Our diverse portfolio includes household brands such as ROXY, Brooks Brothers, Ted Baker, Hunter, and G.H.BASS. In addition to our head office in Montreal, the ALDO Group maintains international offices in Europe and Asia. For more information, visit FindYourFit

DESCRIPTION

Reporting to the Store Manager, the Assistant Manager supports them in achieving sales goals, managing daily operations, and improving associate performance. The Assistant Manager must lead by example, helping the team generate sales while delivering exceptional customer service. In the absence of the Store Manager, the Assistant Manager is responsible for all store operations.

RESPONSIBILITIES

• Optimize in-store sales by promoting brand initiatives and delivering a customer-focused omnichannel experience.
• Provide ongoing training and regular feedback to all team members to ensure performance meets expectations.
• Comply with all policies and procedures outlined in the Code of Conduct related to loss prevention, including credit card, discount, return, and exchange procedures, and ensure the team does the same.
• Ensure the ALDO Group brand is upheld through flawless visual merchandising and marketing displays.
• Assist the Store Manager in building an engaged, fashion-focused team.
• Perform other tasks such as stocking and replenishing merchandise and back-store operations.
• Contribute to creating a diverse and inclusive environment, free from discrimination and harassment, that reflects our “Lead with Kindness” philosophy.

REQUIREMENTS

• High school diploma (or equivalent).
• 1 year of experience in a management role in retail or service industry.
• Interest in the fashion industry and understanding of its ever-changing nature.
• Strong leadership skills with the ability to coach and develop a team.
• Ability to deliver exceptional customer service.
• Availability to work flexible hours (days, evenings, and weekends).
• Ability to bend, lift, and move boxes weighing up to 35 lbs (≈16 kg)

Interested? You can apply now!

BENEFITS

• Recognition programs to showcase your talent!
• Discount on your in-store purchases.
• Competitive benefits package.
• Vacation plan that supports work-life balance.
• Performance-based bonus program.
• Internship program offered to store associates for professional experience at our head office.
• Growth opportunities tailored to your talent.
• The chance to be part of a strong team of leaders you can always count on.

Building a culture of belonging

We firmly believe that the diversity of backgrounds, perspectives, and identities is a fundamental strength of the ALDO Group. We welcome applications from all backgrounds and are committed to providing a safe, respectful, and equitable work environment where everyone can reach their full potential and find their fit.

Title: Customer Service Representative

Location: On-site in Baltimore, MD

Pay Rate: $ 18/hr on W2

Terms of Employment

• W2 Contract, 12 Months

• This role is full-time onsite reporting in Baltimore, MD

• Work Schedule: 08:00 am- 05:00 pm

Responsibilities:

• Handling complex or escalated customer inquiries, issues, and requests via phone, email, or chat.

• Providing in-depth information about products or services, including detailed explanations of features, pricing, and specifications.

• Processing complex orders, returns, and exchanges accurately and efficiently.

• Resolving escalated customer complaints or issues in a timely and effective manner.

• Acting as a point of contact for other customer service representatives for guidance and support.

• Mentoring and training junior customer service representatives.

• Maintaining accurate and detailed records of customer interactions and transactions.

• Analyzing customer feedback and trends to identify areas for improvement.

• Collaborating with other departments, such as sales or marketing, to address customer needs or concerns.

• Keeping up-to-date with product knowledge, industry trends, and company policies.

Required Skills & Experience

• Junior Level experience required.

• Need prior large volume of utility call center experience

• Previous customer service experience/call center experience.

• Handling Inbound and Outbound calls

• Solid understanding of customer service principles and practices.

• Excellent communication and interpersonal skills.

• Strong customer focus.

• Ability to handle difficult or challenging situations with professionalism and empathy.

nTech Workforce has an immediate 23203 Junior Customer Service Representative III

Terms of Employment

• W2 Contract, 12 Months
• This role is full time onsite reporting at 1068 N Front ST, Baltimore, MD.
• Work Schedule: 08:00 am- 05:00 pm

Overview

• Our client is seeking (4) Junior Customer Service Representatives who are responsible for providing advanced customer service and support to customers of a company.

Responsibilities:

• Handling complex or escalated customer inquiries, issues, and requests via phone, email, or chat.
• Providing in-depth information about products or services, including detailed explanations of features, pricing, and specifications.
• Processing complex orders, returns, and exchanges accurately and efficiently.
• Resolving escalated customer complaints or issues in a timely and effective manner.
• Acting as a point of contact for other customer service representatives for guidance and support.
• Mentoring and training junior customer service representatives.
• Maintaining accurate and detailed records of customer interactions and transactions.
• Analyzing customer feedback and trends to identify areas for improvement.
• Collaborating with other departments, such as sales or marketing, to address customer needs or concerns.
• Keeping up-to-date with product knowledge, industry trends, and company policies.

Required Skills & Experience

• Junior Level experience required.
• Need prior large volume of utility call center experience
• Previous customer service experience/call center experience.
• Handling Inbound and Outbound calls
• Solid understanding of customer service principles and practices.
• Excellent communication and interpersonal skills.
• Strong customer focus.
• Ability to handle difficult or challenging situations with professionalism and empathy.

Benefits Information

• Medical Insurance; Vision Insurance; Dental Insurance
• 401K Retirement Plan (Discretionary Match Offered)
• Ancillary Coverage (Life, AD&D, Short Term / Long Term Disability)
• Employee Referral Bonus
• Bi-Weekly Direct Deposit
• Note: As a contingent worker with nTech, you'll be paid for all approved hours worked; paid time off and paid holidays are not provided.

nTech is an equal opportunity employer. All offers of employment are contingent upon pre-employment drug and background screenings. Only candidates who meet all of the above client requirements will be contacted by a recruiter.

About the Role

As a Sales Associate, you provide customers with a unique shopping experience by offering excellent customer service. Utilize effective selling techniques and provide in-depth product knowledge in a fast-paced, specialty retail environment.

You're excited about this opportunity because you will...

• Provide sincere, friendly and energetic customer service by exemplifying World-Class service standards
• Achieve established sales and contest goals. Maintain knowledge of current sales and promotions

• Assist customers with special services including: gift wrap, gift registry, locating merchandise, catalog orders, special orders, back orders, charge sends, courier deliveries, and furniture orders
• Utilize effective selling techniques to build multiple sales and increase productivity
• Demonstrate comprehensive product knowledge, including features and benefits
• Efficiently and accurately perform register transactions i.e. sales, returns, and exchanges
• Assist in implementation and maintenance of visual merchandise presentation, signage and lighting

• Uphold store maintenance and cleanliness standards straighten, clean and help maintain stockroom as needed
• Process, ticket, and restock merchandise as needed
• Perform other duties as assigned by management
• Comply with all Company policies and procedures

Why you will love working at Williams-Sonoma, Inc.

• We're a successful, fast-growing company with an entrepreneurial vibe
• A technologically and data-driven business
• Competitive salaries and comprehensive health benefits
• We're at the forefront of tech and retail, redefining technology for the next generation

• We're passionate about our internal and external clients and live/breathe the client experience
• We get to be creative daily
• A smart, experienced leadership team that wants to do it right and is open to new ideas
• We believe in autonomy and reward taking initiative
• We have fun!

We're excited about you because...

• Love to sell, can articulate a proven ability to exceed selling goals & most importantly can close a sale
• Succeed in a team environment, while able to work independently & manage your own time
• Thrive in an entrepreneurial environment & are constantly looking for ways to think outside-the-box

• Know what questions to ask your customers in order to understand their personal cooking style & needs
• Enjoy discovering the customer's style, lifestyle & story to connect them to the right products
• Most successful when provided with clearly defined daily sales goals & metrics
• High school diploma or equivalent preferred
• 1-2 years customer service experience and retail sales experience (specialty retail preferred, but not required)

• Proven ability to prioritize and handle multiple tasks simultaneously
• Ability to be mobile on the sales floor for extended periods of time, operate POS system and lift and mobilize medium to large items, up to 75 lbs. while utilizing appropriate equipment and safety techniques
• Full time associates are expected to have open availability to meet the needs of the business. Casual associates must be available to work a minimum of two regularly scheduled shifts on the weekend (Friday, Saturday and/or Sunday) and one during the week (Monday to Thursday). Associates must be available for annual inventory and entire holiday season (November and December)

* Example: Weekend availability cannot fall on the same day; an associate must be available on two separate days (Friday and Saturday, Friday and Sunday or Saturday and Sunday). If preferred, an associate can also choose to have all three shifts of availability on the weekend (Friday to Sunday) and none during the week (Monday to Thursday)

Physical Requirements:

• Ability to be mobile on the sales floor for extended periods of time
• Ability to operate POS system
• Ability to lift and mobilize medium to large items, up to 75 pounds, while utilizing appropriate equipment and safety techniques

Benefits Just for You

Depending on your position and your location, here are a few highlights of what you might be eligible for:

• A generous discount on all Williams-Sonoma, Inc. brands
• A 401(k) plan and other investment opportunities
• A wellness program that supports your physical, financial and emotional health
• Paid vacations and holidays (full-time)
• Health benefits, dental and vision insurance, including same-sex domestic partner benefits (full-time)

WSI will not now or in the future commence an immigration case or \"sponsor\" an individual for this position (for example, H-1B or other employment-based immigration)

This role is not eligible for relocation assistance.

FOR SF ONLY: Williams-Sonoma, Inc. is an Equal Opportunity Employer. Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.

Be part of our company as a Warehouse Associate, where you will manage simple records and enter information accurately, respond to questions by phone, email, or in-person, and provide friendly assistance to customers and team members.

Additional duties include coordinate with other departments when needed, help organize and maintain a tidy workspace, follow schedules and complete assigned tasks on time, work with supervisors to meet daily goals, handle orders, shipments, and basic inventory checks, as well as support returns and exchanges in a timely manner, assist with packaging, labeling, and preparing items for delivery, learn company products and services to better assist others, adhere to safety guidelines and company policies.

To succeed in this role, you should have a willingness to learn on the job, clear communication skills, reliability and punctuality, basic computer or device use, a positive, team-focused attitude, and the ability to follow simple instructions.

Benefits of this position may include weekly pay, flexible scheduling, on-the-job training, supportive team environment, opportunities for growth, and overtime availability.

This role is open to candidates from all backgrounds, with training provided for those eager to learn.

Job Title: Cashier
Employer: Lowe’s

Job Description:

As a Cashier at Lowe’s, you will be responsible for delivering excellent customer service by efficiently processing sales transactions and providing assistance to customers. You will handle cash, credit, and debit transactions, ensure pricing accuracy, and assist customers with their purchases. Your friendly demeanor and attention to detail will contribute to a positive shopping experience.

Key Responsibilities:
- Greet customers warmly and provide excellent customer service.
- Scan and process customer purchases accurately and efficiently.
- Handle cash, credit, and debit transactions, ensuring accuracy.
- Apply discounts, coupons, and promotions as applicable.
- Assist customers with questions, returns, and exchanges.
- Bag merchandise and ensure customer purchases are handled with care.
- Maintain a clean and organized checkout area.
- Adhere to all store policies and procedures, including safety protocols.

Qualifications:
- High school diploma or equivalent.
- Previous cashier or customer service experience preferred.
- Strong communication and interpersonal skills.
- Ability to handle transactions accurately and efficiently.
- Basic math skills and attention to detail.
- Ability to stand for extended periods and lift up to 25 pounds.
- Friendly and approachable demeanor.

Make an impact in the role of Dockworker to coordinate tasks to ensure deadlines are met, respond promptly to inquiries and resolve basic issues, and assist with processing returns and exchanges.

Other duties include work collaboratively across teams and departments, support the preparation and delivery of goods or services, adapt to shifting priorities and business needs, follow safety procedures and company policies, maintain accurate records and documentation, along with provide excellent service to customers and team members, gain knowledge of company offerings to better serve clients, assist with organizing, stocking, and general upkeep, manage daily responsibilities with a focus on quality and efficiency.

To excel in this position, you should have a willingness to learn and adapt, good communication skills, reliability and strong work ethic, basic computer literacy, a positive and cooperative attitude, and the ability to follow directions.

Perks of the role may include competitive weekly pay, flexible scheduling, training provided, a supportive work environment, opportunities for advancement, and overtime when available.

Training is available for all motivated applicants.

Were looking for a Retail Associate to work collaboratively across teams and departments, support the preparation and delivery of goods or services, and gain knowledge of company offerings to better serve clients.

Other duties include coordinate tasks to ensure deadlines are met, assist with processing returns and exchanges, adapt to shifting priorities and business needs, manage daily responsibilities with a focus on quality and efficiency, maintain accurate records and documentation, along with assist with organizing, stocking, and general upkeep, respond promptly to inquiries and resolve basic issues, provide excellent service to customers and team members, follow safety procedures and company policies.

To excel in this position, you should have a willingness to learn and adapt, good communication skills, reliability and strong work ethic, basic computer literacy, a positive and cooperative attitude, and the ability to follow directions.

Perks of the role may include competitive weekly pay, flexible scheduling, training provided, a supportive work environment, opportunities for advancement, and overtime when available.

Training is available for all motivated applicants.

Now hiring an experienced Late Night Stocker to work collaboratively across teams and departments, assist with processing returns and exchanges, and respond promptly to inquiries and resolve basic issues.

Other duties include support the preparation and delivery of goods or services, assist with organizing, stocking, and general upkeep, maintain accurate records and documentation, gain knowledge of company offerings to better serve clients, manage daily responsibilities with a focus on quality and efficiency, along with adapt to shifting priorities and business needs, coordinate tasks to ensure deadlines are met, provide excellent service to customers and team members, follow safety procedures and company policies.

To excel in this position, you should have a willingness to learn and adapt, good communication skills, reliability and strong work ethic, basic computer literacy, a positive and cooperative attitude, and the ability to follow directions.

Perks of the role may include competitive weekly pay, flexible scheduling, training provided, a supportive work environment, opportunities for advancement, and overtime when available.

Training is available for all motivated applicants.