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Lead RN in Outpatient Services (Hiring Immediately)
✦ New
Salary not disclosed
Rockford, Iowa 9 hours ago
Employment Type:Full timeShift:Day ShiftDescription:At MercyOne, health care is more than just a doctor’s visit or a place to go when you’re in need of medical attention. Our Mission is based on improving the health of our communities – that means not only when you are sick but keeping you well.
MercyOne North Iowa is the largest provider of health care services in our region, and we are proudly the largest employer in Cerro Gordo County. Our hospital is a private, not-for-profit health care center, licensed for 346 beds, which serves more than 400,000 inpatients and outpatients each year. In addition, MercyOne North Iowa is a teaching institution. We conduct a Family Medicine Residency, Internal Medicine Residency, Cardiology Fellowship, Hospice and Palliative Medicine Fellowship, PGY1 Pharmacy Residency and a School of Radiologic Technology. MercyOne North Iowa is a clinical training site for approximately 500 students from 127 different colleges enrolled in programs for medical laboratory, nursing, paramedic, rehabilitation, medical assistants, pastoral services, physicians and many other medical fields.

Want to learn more about MercyOne Rockford Family Medicine? Click here: MercyOne Rockford Family Medicine | MercyOne

Join the MercyOne Family! We are looking to hire a Clinic Nurse Supervisor

As a Clinic Nurse Supervisor at MercyOne, you will accept the responsibility and accountability for the delivery of patient care with the multidisciplinary team while using the nursing process and maintaining professional nursing standards.

The Clinic Registered Nurse Lead is responsible for overseeing the day-to-day operations within the clinic, including staff coordination, process improvement, training, and troubleshooting. The role assists in managing workload assignments while ensuring smooth clinic operations and patient flow. The position also involves administrative duties such as scheduling timekeeping, handling patient inquiries, and managing special projects. The lead serves as a resource for staff and liaison with clinic management to maintain high standards of care and service.  The lead functions as clinical support staff up to 90% as required to meet business needs. 

Schedule:

  • Full time 36 hours a week
  • M-F 7a-4:30p
  • No holidays or Weekends

General Requirements:

  • Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.
  • Greet and prepare patients for the health care provider. Obtain and record vital signs including but not limited to, blood pressure, temperature, pulse, respiration, height, weight, drug allergies, and current medications and presenting problem
  • Performs all the functions of a clinic RN as needed. Demonstrates comprehensive knowledge and competency in all essential functions of various clerical roles within the clinic.
  • Optimizes clinic operations, assisting with patient care, patient flow and facilitating communication amongst team members.
  • Oversees staff scheduling, onboarding, and education. Assists with payroll, timekeeping, and performance management. Assists in training, orienting, and supporting staff within the referral management team.
  • Recognizes and addresses issues, improving clinic flow and ensuring quality patient care. Responds to patient inquiries.
  • Actively participates in meetings, leads huddles, ensuring adherence to safety, infection control, and departmental policies.
  • Maintains supply inventory and order supplies as assigned.
  • Provides leadership, ensuring appropriate staffing, training, and support for the clinical team.
  • Collaborates with a variety of staff, leaders and providers to ensure delivery of quality patient care.
  • Resolve complex patient concerns, inquiries, and escalate to management as appropriate.
  • Monitors department operations, manages supplies, maintains confidentiality, and ensures compliance with laws, regulations, and organizational integrity.
  • Leads or assists with quality assurance, staff development, and process improvement initiatives. Demonstrates proficiency in department-specific software and tools.
  • Escalate non-routine issues, questions and/or concerns to the practice manager or healthcare provider(s).
  • Other duties as needed and assigned by the manager.
  • Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.

Education:

  • Must be comfortable operating in a collaborative, shared leadership environment.
  • A minimum of 2 years of RN experience in a clinic setting is required.
  • Supervisory or lead-level experience in a clinical setting preferred.
  • Must be comfortable operating in a collaborative, shared leadership environment.
  • Active RN License in the state of Iowa; Licensure from other states may be required based on location.  
  • Basic Life Support (BLS) certification required within 3 months of hire.
  • Proof of completion of Mandatory Reporter abuse training specific to the population served within 3 months of hire.
  • Proficient in basic computer skills (Windows environment, web-based navigation, email, MS Office).
  • Ability to work with diverse groups of people and in a collaborative, shared leadership environment.
  • Requires the ability to read, write and understand the English language, and communicate effectively with patient, visitors, and colleagues while performing their job duties.
  • Must have a minimum of 2 years of prior related experience in a medical office or healthcare setting.
  • Is able to perform a variety of duties characterized by frequent change.
  • Must have good communication and diplomacy skills.
  • Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.
  • Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!

Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System circle of care.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

permanent
Senior Financial Analyst - Client Services
Salary not disclosed
Appleton, WI 3 days ago

Our client is a third-party administration and consulting firm specializing in employee stock ownership plans. Our client guides privately held businesses through every stage of their employee stock ownership plan journey from feasibility analysis to long-term sustainability.


Location: Appleton, Wisconsin (in office role)


Essential Responsibilities:

Financial Modeling & Analysis

  • Build and maintain detailed feasibility models, including:
  • Company valuation assumptions and transaction sizing
  • Cash flow and debt service capacity analysis
  • Repurchase obligation forecasts
  • Tax impact and contribution modeling
  • Run multiple transaction scenarios and sensitivity analyses to evaluate sustainability and risk.
  • Identify financial constraints, red flags, and limiting factors in proposed company structures.


Feasibility and Transaction Support & Documentation

  • Prepare clear analytical outputs, schedules, and summaries for use in client-facing presentations.
  • Document assumptions, methodologies, and conclusions to support defensibility and consistency.
  • Support diligence requests and follow-up analysis during sales and transaction phases.


Cross-Functional Collaboration

  • Work closely with Solution Engineers to understand client objectives and refine feasibility scenarios.
  • Coordinate with valuation, tax, and administration teams to align assumptions and inputs.
  • Support transition from feasibility analysis to transaction execution and administration.


Quality & Standards

  • Maintain modeling templates, tools, and internal best practices.
  • Ensure analyses align with ERISA requirements, IRS regulations, and industry standards.
  • Stay current on technical developments and regulatory changes.


Compensation & Benefits

  • Base = $90-$110k base salary
  • Variable Bonus: ~10% of base (annual payout in January), tied to production hours target (≈1,500 production hours)
  • Projected Year One Earnings: $100k - $120k
  • Health – employer pays 60% of the employee’s monthly premium
  • Dental and vision insurance – employee pays 100%
  • Short and Long-term Disability
Not Specified
Bilingual Customer Service Representative - Mandarin-English - Part Time
✦ New
🏢 TTEC
$43,017
Your potential has a place here with TTEC’s award-winning employment experience.

As a Mandarin-English Bilingual Customer Service Representative working at the Embacardo BART station in San Francisco, CA, you’ll be a part of bringing humanity to business.

#experienceTTEC Our employees have spoken.

Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all! What You’ll be Doing Do you have a passion for working with people? Do you love being outdoors? If you love providing a quick, simple solution and providing change with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll Work directly with Clipper customers in face-to-face interactions, providing them support and helping them complete various actions with respect to Clipper cards.

Issue Clipper cards and add transit value to cards using a custom Point-of-Sale system Respond to a wide range of questions about using physical and mobile Clipper cards to pay for transit around the Bay Area.

Account for cash, commuter checks and credit/debit card payments completed during a shift.

What You Bring to the Role Bilingual in English and Mandarin Candidates must reside in San Francisco, CA and be willing to work onsite at the ticket booth located in Embarcadero BART Station.

Basic excel and computer knowledge Cash handling experience Handle and deescalate customer service situations What You Can Expect Part time
- 20-25 hours per week, 5 hours per shift Monday – Saturday (Saturdays are required) within the hours of 7am – 7pm, Saturdays are 9am-2pm Supportive of your career and professional development An inclusive culture and community-minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Base wage starting at $22.06 per hour plus performance bonus opportunities Visit for more information.A Bit More About Your Role We’re committed to ensuring you have the skills and support to be successful in your role throughout your career.

From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you.

And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers.

Our TTEC community is here for you as one dynamic, global family.

You'll report to Team Lead.

You'll contribute to the success of the customer experience and the overall success of the team.

About TTEC Our business is about making customers happy.

That's all we do.

Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology.

On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day.

These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.

We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity.

We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work.

As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
temporary
Bilingual Customer Service Representative – Cantonese-English - Part Time
✦ New
🏢 TTEC
$43,017
San Francisco, California 16 hours ago
Your potential has a place here with TTEC’s award-winning employment experience.

As a Cantonese-English Bilingual Customer Service Representative working at the Embacardo BART station in San Francisco, CA, you’ll be a part of bringing humanity to business.

#experienceTTEC Our employees have spoken.

Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all! What You’ll be Doing Do you have a passion for working with people? Do you love being outdoors? If you love providing a quick, simple solution and providing change with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll Work directly with Clipper customers in face-to-face interactions, providing them support and helping them complete various actions with respect to Clipper cards.

Issue Clipper cards and add transit value to cards using a custom Point-of-Sale system Respond to a wide range of questions about using physical and mobile Clipper cards to pay for transit around the Bay Area.

Account for cash, commuter checks and credit/debit card payments completed during a shift.

What You Bring to the Role Bilingual in English and Cantonese Candidates must reside in San Francisco, CA and be willing to work onsite at the ticket booth located in Embarcadero BART Station.

Basic excel and computer knowledge Cash handling experience Handle and deescalate customer service situations What You Can Expect Part time
- 20-25 hours per week, 5 hours per shift Monday – Saturday (Saturdays are required) within the hours of 7am – 7pm, Saturdays are 9am-2pm Supportive of your career and professional development An inclusive culture and community-minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Base wage starting at $22.06 per hour plus performance bonus opportunities Visit for more information.A Bit More About Your Role We’re committed to ensuring you have the skills and support to be successful in your role throughout your career.

From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you.

And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers.

Our TTEC community is here for you as one dynamic, global family.

You'll report to Team Lead.

You'll contribute to the success of the customer experience and the overall success of the team.

About TTEC Our business is about making customers happy.

That's all we do.

Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology.

On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day.

These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.

We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity.

We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work.

As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
temporary
Emergency Services Coordinator: Level II
✦ New
Salary not disclosed
Overview: Rate:   $21.50

Job Summary: The Emergency Services Coordinator will inspect and audit all Safety regulatory compliance for the entire Six Flags property. They will also participate in Fire Protection and assist the EMS team when necessary.

Responsibilities: Essential Duties and Responsibilities:
Respond to fire-related calls for service as part of the Fire Brigade
Conduct and record safety audits and inspections regularly throughout the Six Flags Great Adventure properties
Conduct safety inspections before or during projects to analyze safety risks
Educate employees on safety standards and procedures
Provide recommendations for improving safety in the workplace
Investigate accidents that occur onsite and identify possible causes of the accident
Maintain documentation of the company's safety procedures, accidents, and related events
Act as a liaison between the Park and external partners, such as fire and EMS agencies
Maintain all Safety Department equipment and facilities
Respond to medical emergencies and assist as needed
Complete any task assigned by the Emergency Services Supervisor, Public Safety Supervisor, or Public Safety Manager

Qualifications: Required Qualifications:
Must be at least 18 years old
Must possess a valid driver’s license at all times
High school diploma, GED or equivalent
NJ Firefighter 1 Certified
ICS 100 (Introduction to ICS)
ICS 200.c (ICS for Single Resources and Initial Action Incidents) *Must be in-person
IS-700 (National Incident Management System)
IS-800 (National Response Framework)
Current EMT-B Certification (NJ State or Nationally Certified)
Current and Valid CPR Certification.
Excellent written and verbal communication skills, including public speaking and presentation
Interpersonal skills, with the ability to establish effective professional relationships with employees and park leadership.
Ability to pass pre-employment written and physical testing, and skills assessment.
Not Specified
Senior Funds Counsel - Growing Financial Services Company
✦ New
Salary not disclosed
Salt Lake City, UT 16 hours ago

Senior Funds Counsel

Location: Salt Lake City, Utah

Company: Growing Financial Services Firm


Overview

A rapidly expanding financial services company is seeking a Senior Funds Counsel to join its Salt Lake City office. This attorney will play a key role in advising on fund formation, structuring, compliance, and ongoing operations. The ideal candidate is a proactive, business‑minded lawyer who can partner closely with internal teams and external stakeholders in a fast‑moving, entrepreneurial environment.


Key Responsibilities

  • Provide legal counsel on the formation, structuring, and operation of registered investment funds and mutual funds, including PE, VC, credit, or other alternative vehicles.
  • Draft and negotiate fund documents, subscription agreements, side letters, and related investor materials.
  • Advise on regulatory matters impacting private funds (e.g., Investment Advisers Act, Investment Company, Act, securities regulations, and relevant state law considerations).
  • Support fundraising efforts, investor communications, and compliance initiatives.
  • Collaborate with internal business units-including investment teams, operations, and compliance-to address legal issues and ensure best practices across the funds platform.
  • Manage external counsel relationships efficiently and strategically.


Qualifications

  • J.D. from an accredited law school; admitted to practice in at least one U.S. jurisdiction.
  • Minimum of 3 years of legal experience focused on registered funds or mutual funds (law firm, in‑house, or a combination).
  • Strong understanding of private fund structures, offering documents, and regulatory frameworks.
  • Excellent communication, negotiation, and drafting skills.
  • Ability to operate with autonomy, sound judgment, and a practical approach to risk.
  • Interest in working within a collaborative, high‑growth environment.


Why Join

  • Opportunity to have a meaningful impact within a growing financial services platform.
  • Broad exposure to sophisticated fund strategies and an entrepreneurial leadership team.
  • Competitive compensation and benefits, with strong long‑term growth potential.
Not Specified
LTSS Service Care Manager
Salary not disclosed
West Palm Beach, FL 3 days ago
Position Title: LTSS Service Care Manager

Work Location: Spanish speaker preferred; city of West Palm Beach, Lake Worth - preferred zip codes

33420, 33401, 33402, 33407, 33409, 33417, 33419, 33480, 33422, 33403, 33404, 33408, 33410

Assignment Duration: 12 Months Contract to Hire

Work Schedule: 8-5 Mon-Fri

Work Arrangement: Hybrid (Remote with 80-90% field work)

Responsibilities:

Interacting with members, family members, providers and other departments to ensure member's needs are being met. member/provider requests/issues/concerns

Visit members in field and return to home office to complete documentation .

Candidate Requirements

Education/Certification
Required: Requires a Bachelor's degree and 2 - 4 years of related experience
Preferred: n/a

Licensure
Required: Drivers License
Preferred: n/a


  • Years of experience required
  • Disqualifiers
  • Best vs. average
  • Performance indicators


experience with field based case management, remote work, Average CL #, home visits, care plan development, experience with type of assessments.

  • 2+ years of Care Management experience (field experience is a must)
  • Caseloads of 50,60,70 members - bonus if it is geriatric
  • Long Term Care Medicaid experience
  • Medicaid / Medicare experience
  • Need to see experience being able to manage high case load
  • Fast paced environment regarding new processes and programs
  • They must be comfortable being able to connect with IT should their equipment fail in the field, etc. or be able to go into an office location or IT space.
  • All documentation must be within system within 24 hours of completion
  • Experience with electronic medical health records
  • Home Health Experience


Prefer experience working with TruCare which is the software the team uses

Experience in Case Management in senior services, state agencies. Team Player, problem solver, solutions oriented, member centric, Integrity


  • Top 3 must-have hard skills
  • Level of experience with each
  • Stack-ranked by importance
  • Candidate Review & Selection


1
Field based case management

2
Remote work

3
Experience working with geriatric population

Candidate Review & Selection

Position is offered by a no fee agency.
Not Specified
Invoicing Representative-Full Service (Tier II)
🏢 Spectraforce Technologies
Salary not disclosed
Highland, OH 2 days ago
Job Title: Invoicing Representative-Full Service (Tier II)

Location: Highland Hills, OH 44122

Duration: 9+ months

Shift: M-F 830-5:00.


Responsibilities:


  • Match client invoices to timecards and review client invoicing for accuracy
  • Submit Invoices to debtors
  • Research and advise customers of discrepancies to determine what course of action customers want Advance to take
  • Work with CSRs and Team Leads to resolve invoicing issues
  • Other duties as assigned

Evaluation factors:


  • Invoices are correct Invoices are mailed in a timely manner
  • Error rate stays within acceptable standards
  • Timely follow up on exceptions and timely notification of management
  • All duties are implemented in a manner to support company policies and procedures and enhance teamwork
  • Timely and accurate completion of tasks is maintained in organized effective and positive manner
  • Work environment/dynamics typical work will be conducted indoors
  • Occasional travel to complete required training may be required
  • Workdays and hours will be dictated by current needs
  • Advance will provide all necessary work tools to perform job

Essential skills training and experience:


  • High School diploma or equivalent
  • Previous invoicing/billing experience preferred
  • Understanding of basic accounting principles including payroll payroll taxes A/P A/R and cash posting a plus
  • Must be detail oriented customer focused proactive and able to work under pressure
  • Excellent organizational and time management skills
  • Excellent oral and written communication and interpersonal skills
  • Ability to use multiple types of software including MS Office and proficiency in basic office equipment
permanent
Customer Service Representative - Charlotte, NC
Salary not disclosed
Wilson, NC 2 days ago

At Rite-Hite, your work makes an impact. As the global leader in loading dock and door equipment, we design and deliver solutions that keep our customers safe, secure, and productive. Here, you'll find innovation, stability, and the chance to grow your career as part of a team that's always looking ahead.

With a promotion comes a new opportunity to join us!

Our Administrative team is looking for a new addition to the team.

This position is responsible for ensuring customer satisfaction by timely and professional administration of all customer issues regarding their new equipment orders. The schedule of this position would be 7:30AM-4:30PM in office with the benefit of a hybrid schedule after training. Our facility is located near Carowinds Amusement Park, in Charlotte, NC.

Rite-HiteCustomer Service Representatives serve as the key conduit between our customers and our sales department.

What You'll Do
  • Gathering necessary order related information from all parties and assuring it is accurately communicated to those who need it. If unable to secure necessary information, this position is responsible for securing the assistance of the District Operations Manager, as needed.

  • Coordinate information flow for new equipment jobs using order logs, order management, and entry systems.

  • Create and maintain accurate and complete job files, work orders and information to include maintenance, reconciliations and filing processes.

  • Work with customers, contractors, and vendor to assure order requirements are achieved, orders are released, and shipping dates meet customer expectations.

  • Review vendor invoices for accuracy and properly code and post into corporate order management system and that they meet corporate accounting requirements.

  • Review job costs and gross profit to ensure accurate invoicing and minimize profit erosion.

  • Assist with resolution of collections issues.

  • Ensure incoming new equipment orders meet standards and advise appropriate parties if they do not.

  • Create and maintain accurate and complete job files.

  • Create Work Orders to support the equipment installation process.

  • Create purchase orders for allied equipment.

  • Maintain a strong working relationship with supported district's Installation Coordinators.

  • Enter and administer equipment orders for both Rite-Hite and allied equipment vendors following the appropriate procedures for each vendor. Maintain a smooth order flow, assure release dates and shipping schedule meet customer requirements. Expedite orders when necessary.

  • Review vendor invoices for accuracy and properly enter into the system for payment.

  • Process all submittals, contracts, insurance certificates, and any other similar documents necessary to release and invoice orders.

  • Assist District Management and sales personnel in resolving collections issues. This includes effectively interfacing with customers to ascertain and document billing procedures to assure timely payment of Arbon invoices.

  • Work to consolidate shipments to minimize freight costs while meeting customer requirements.

  • Review completed job files to ensure that profit erosion is minimized. Analyze and communicate variances to District management as required.

  • Cross-train with other administrative personnel to provide additional help during heavy workloads or back-up during absences.

What We Look For

Rite-Hitesells the best, and we hire the best. Successful candidates will possess the following qualifications:

  • One year of related experience minimum. Prior experience in supporting a field service operation is helpful.

  • A commitment to quality. Prior experience in an ISO-certified or similar quality program is a plus.

  • Good attention to detail

  • Ability to juggle multiple projects without dropping the ball

  • Good communication and customer service skills are also essential

#hybrid

#LI-LC1

What We Offer

At Rite-Hite, we take care of our people - because when you're supported, you can do your best work. Our benefits are designed to support your health, your future and your life outside of work:

  • Health & Well-being: Comprehensive medical, dental, and vision coverage, plus life and disability insurance. A robust well-being program with an opportunity to receive an extra day off and more.

  • Financial Security: A strong retirement savings program with 401(k), company match, and profit sharing.

  • Time for You: Paid holidays, vacation time, and personal/sick days each year.

Join us and build a career where you're supported - at work and beyond.

Rite-Hite is proud to be an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under federal, state, or local law.In accordance with VEVRAA, we are committed to providing equal employment opportunities for protected veterans.We are also committed to maintaining a drug-free workplace for the safety of our employees and customers.

Not Specified
Customer Service Advocate II
✦ New
🏢 Spectraforce Technologies
Salary not disclosed
Columbia, SC 1 day ago
Title: Customer Service Advocate II

Location: SC, 29229


Time: Monday-Friday, 8:00 AM-4:30 PM

Duration: 3 Months, Contract to hire

Duties:


  • Provides prompt, accurate, thorough and courteous responses to all customer inquiries.
  • Inquiries may be non-routine and require deviation from standard screens, scripts, and procedures.
  • Performs research as needed to resolve inquiries.
  • 60% Ensures effective customer relations by responding accurately, timely, and courteously to telephone, written, web, or walk-in inquiries.
  • Handles situations which may require adaptation of response or extensive research.
  • Accurately documents inquiries.
  • 15% Initiates or processes adjustments or performs other research as needed to resolve inquiries.
  • Coordinates with other departments to resolve problems.
  • Responds to, researches and/or assists with priority inquiries and special projects as required by management.
  • 10% Provides feedback to management regarding customer problems, questions and needs.
  • Maintains accurate records on complaints and/or other customer comments, and makes recommendations for changes to management.
  • Follows through on complaints until resolved or reports to management as needed.
  • 10% Maintains basic knowledge of quality work instructions and company policies.
  • Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations.
  • Maintains all departmental productivity, quality, and timeliness standards.
  • 5% Assist with the training of new employees and cross training of coworkers.

Skills:

Required Skills and Abilities: Excellent verbal and written communication skills. Proficient spelling, punctuation, and grammar. Strong human relations and organizational skills. Ability to handle high stress situations. Good judgment. Ability to handle confidential or sensitive information with discretion. Ability to learn and operate multiple computer systems effectively and efficiently. Required Software and Tools: Basic computer operating skills. Standard office equipment. Preferred Software and Other Tools: Knowledge of word processing, spreadsheet, and database software. Work Environment: Typical office environment.

Education:

Required Education: High School Diploma or equivalent Required Work Experience: 1 year of claims processing or customer service experience OR Bachelor's Degree in lieu of work experience. Preferred Education: Associate Degree Preferred Work Experience: 3 years-of customer service or call center experience.
Not Specified
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