Dufry Jobs in Usa

Senior Retail Operations Manager

The Senior Retail Operations Manager is the right hand to the Director of Retail Operations at Louis Armstrong International Airport. This role helps lead all day‑to‑day retail activity across the airport, ensuring stores run smoothly, teams are supported, and customers have an exceptional experience. You will help drive sales, strengthen operations, and maintain strong relationships with brands, vendors, and airport partners.

Pay Range - $77,000 - $93.400 + Bonus Opportunities

• Oversee the daily performance of all retail locations, ensuring stores meet operational, service, and compliance standards.
• Act as the primary decision‑maker when the Senior Director is unavailable.
• Ensure opening, closing, and operational procedures are followed consistently.
• Partner with the Director to set financial goals and monitor KPIs for revenue, expenses, and profitability.
• Review store performance by category and brand and help execute plans that improve sales results.
• Support brand promotions, marketing initiatives, and store merchandising.
• Assist with hiring, promotions, and performance decisions across the retail team.
• Develop and coach managers to strengthen their leadership and operational skills
• Promote an inclusive, engaging culture that supports career growth.
• Oversee labor management processes, including timekeeping reviews and overtime monitoring.
• Ensure visual standards, safety guidelines, and brand requirements are consistently met.
• Resolve customer and operational issues using sound judgment.
• Oversee receiving, stock levels, and inventory controls to maintain product availability.
• Partner with vendors to ensure timely deliveries and strong business relationships.
• Work with Supply Chain, Marketing, and Commercial teams to support assortments, promotions, and in‑store execution.
• Ensure ACDBE partners meet reporting requirements and maintain certification standards.
• Monitor customer behavior, competitive activity, and market trends to guide business decisions.
• Support efficient retail space planning and category management strategies.

Qualifications:

• A combined 6+ years of education and professional experience is required.
• Leadership experience: At least 2 years supervising a retail operations team.
• Technical experience: At least 6 years working in retail operations.
• Training in federal, state, and local safety and health standards and retail compliance requirements.
• Understanding of visual merchandising, inventory management systems, and brand standards.
• Knowledge of the retail or consumer goods industry, ideally with experience in travel retail or multi‑brand environments.
• Strong team leadership, delegation, and problem‑solving skills; able to manage multiple priorities in a fast‑paced setting.
• Knowledge of company policies, products, service standards, equipment, and operational procedures (or ability to learn quickly).
• Expertise in visual merchandising, inventory control, brand compliance, and delivering excellent customer service.
• Strong business acumen and ability to understand long‑term operational impacts.
• Ability to understand the needs of the business, stakeholders, and employees when making decisions.
• Demonstrated success in creating a positive work environment, coaching teams, and driving performance.

All job requirements are subject to change to reflect the evolving position requirements or to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a threat or risk to the health and safety of themselves or other employees. This job description in no way states or implies that these are the only duties to which will be required in this position. Employees will be required to follow other job-related duties as requested by their supervisor/manager (within guidelines and compliance with Federal and State Laws). Continued employment remains on an "at-will" basis.

Dufry, Hudson, and HMSHost are equal opportunity employers and do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.

Join Dufry by Avolta, a global leader in Duty-Free travel retail, as a Product Manager at John F. Kennedy International Airport – Terminal 6. In this role, you will lead the planning, monitoring, and optimization of retail operations across beauty, liquor, tobacco, food, and luxury categories, ensuring product availability, visual merchandising excellence, and exceptional customer experiences for travelers.

Your Team is counting on you as an Operations Product Manager to:

• Provide flexibility to work any shift, any day of the week, including weekends & holidays
• Work a full-time schedule

Operations Product Manager Job Responsibilities:

• Analyze Category and Brand Performance, on weekly and monthly basis
• Confirm the correct implementation of pricing, policies, and advertising spaces
• Coordinate the implementation of the promotional plan. For those periods without a central promotion, proposes and coordinates with category managers/ procurement the negotiation with local, promotional and submit them to the General Manager for approval.
• Follow up on promotions, implementation (stock availability, marketing, material, and tastings).
• Ensure the correct execution of marketing strategies and visual merchandising guidelines.
• Responsible for reporting item/ assortment management issues that linked to central Master Date
• Establish & develop an effective relationship with our Brand partners in-store to maximize category performance and potential business opportunities. Including working with brands to secure additional funding and optimization of cover. In conjunction with space planning ensure defined planograms are adhered to ensuring effective application and review of all H&S, risk and compliance policies relevant for location.

We're looking for a product manager to oversee the following categories:

Beauty (Perfumery & Cosmetics)

• Work collaboratively with a curated selection of beauty brands such as Chanel, Dolce & Gabbana, Christian Dior & Tom Ford.
• Implement a program of bespoke, interactive beauty services designed for travelers.
• Support product launches and campaigns through entertainment and engaging activity.
• Propose sales forecasts and negotiate funding for team incentives.
• Utilize and develop digital elements of the beauty category (e.g. Fragrance Finder).

Liquor, Tobacco & Food

• Work with world leading brands across an extensive range of whiskies, spirits, champagne & fine wines.
• Liaise with local and international confectionery and tobacco brands such as Godiva, Mondelez and Marlboro.
• Develop a program of sampling and tastings to enhance the customer experience.
• Create training opportunities alongside specialist brand partners.
• Utilize and develop digital elements of the liquor category (e.g. Whisky Finder).

Luxury (Watches, Jewelry, Textiles, Leather)

• Work with luxury sunglasses, watches and bags brand partners including Rayban, Breitling and Mont Blanc.
• Support commercial initiatives including the introduction of new products.
• Generate seasonal incentive opportunities linked to the customer agenda.
• Create opportunities for extensive brand training and product knowledge development.
• Ensure exceptional visual merchandising standards.

Required Qualifications:

• 3 years of retail experience with at least 1 year in a similar commercial role.
• Abilities to work with systems, spreadsheets and analyze stock predictions to ensure sufficient stock levels.
• Leadership qualities and demonstrated organizational skills.
• Demonstrated ability to build effective teams.
• Excellent time-management skills and problem-solving abilities.
• Strong interpersonal skills with an ability to interact with diverse personalities.
• Ability to multi-task.

What we will offer you:

• Competitive Salary of: $68,354 - $80,417 annually + quarterly bonus
• Daily Pay- Get your money as you earn it
• 20% Dufry, Hudson & HMSHost products
• PTO
• Personal and Parental Leave Programs
• Medical, Dental & Vision Insurance
• Company Paid Life Insurance
• Employee Recognition Programs
• Advancement and Growth Opportunities
• On-going Training & Development

Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates (“the Company”), is an equal opportunity employer. It is the Company’s policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws and regulations. The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members without regard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as “protected characteristics”)

Starbucks Shift Manager

Join Our Starbucks Team at Atlanta International Airport!

Our Starbucks Shift Manager will support Atlanta Starbucks leadership in launching and operating our new Starbucks location opening this Spring! This role is responsible for maintaining operational readiness by upholding superior cleanliness standards, ensuring appropriate staffing levels, and consistently executing high hospitality and providing excellent customer service!

Pay Range: $20.24 - $22.44 +quarterly bonus opportunities

Essential Functions:

• Completes opening, daily, and closing procedures/checklists in accordance with company policies and procedures
• Supervises day-to-day activities of associates within assigned restaurant or points-of-sale locations
• Ensures display areas remain appropriately clean, stocked, and visually appealing throughout shifts
• Monitors equipment functionality and reports maintenance needs to operations management.

Team Supervision & Support:

• Assigns work tasks and activities while participating in schedule preparation to ensure adequate shift coverage
• Participates in interview processes and provides hiring recommendations to Operations Manager
• Ensures all associates take mandated rest breaks and meal periods in compliance with labor regulations
• Maintains current contact information for all restaurant associates

Financial & Inventory Controls:

• Operates cash register and processes transaction voids while following all company cash handling policies
• Maintains proper cash security protocols at all times during shifts
• Places orders for individual units, receives goods, and processes invoices accurately
• Monitors inventory levels and reports discrepancies to management

Compliance & Safety:

• Ensures compliance with all company adult beverage policies where applicable and trains staff on AB procedures
• Monitors adherence to wellness and safety procedures while building awareness among team members
• Reports safety concerns immediately to Operations Manager
• Performs all Health and Safety activities as specified in the Manager's Guide to Associate Health and Safety

Minimum Qualifications, Knowledge, Skills, and Work Environment:

• Requires 2+ years of food service and/or customer service experience
• Requires a minimum of 6 months of supervisory or lead experience in a restaurant, QSR, or production kitchen
• Basic math skills and cash handling experience
• Strong attention to detail, effective communication skills, and the ability to maintain operational standards while supporting team performance during assigned shifts
• Knowledge of all applicable federal, state, and local sanitary, safety, and health standards, and all procedures and protocols to comply with HACCP standards
• Experience with POS systems and restaurant management software
• Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents, as well as converse comfortably with customers

More Information, visit: Starbucks Shift Manager Job Details | Dufry Careers

Equal Opportunity Employer (EOE)

Minority/Female/Disabled/Veteran (M/F/D/V)

Drug Free Workplace (DFW)

Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates (“the Company”), is an equal opportunity employer. It is the Company’s policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws and regulations. The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members without regard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as “protected characteristics”).

With a career at Hudson, you really benefit! We Offer:

• Health, dental and vision insurance
• Generous paid time off (vacation, flex or sick)
• 401(k) retirement plan with company match
• Company paid life insurance
• Tuition reimbursement
• Employee assistance program
• Training and exciting career growth opportunities

Referral program – refer a friend and earn a bonus

Purpose: The EVP of Duty Paid Retail Operations partners with the Chief Operating Officer and Chief Executive Officer in setting and driving the company's vision and retail operational strategy and operating model. The EVP Retail Operations is accountable for leadership, customer excellence, delivering overall profit & loss targets, operational excellence and overall performance of the Duty Paid retail portfolio

Essential Functions:

• Provides strategic and day-to-day operational leadership and support to Duty Paid retail operations, building a highly inclusive culture that ensures team members can thrive and that organizational goals are met; translates operations strategy into actionable steps for growth, implementing organization-wide goal setting, performance management, and annual operations planning
• Creates understanding, acceptance, and adoption of established, enterprise-wide key performance indicators, and ensures broad understanding of actions and behaviors that drive positive KPI results across locations; measures and analyzes revenue streams, offerings, and relationships to optimize business growth while ensuring profitability by optimizing resource utilization in all areas of the business and initiating timely remedial action plans as required
• Establishes an authentic culture and leadership system of coaching, engagement, empathy, trust, and mutual respect; collaborates with People & Culture to plan and implement people development and succession planning initiatives that build bench strength and create clear pathways for retail talent
• Defines and implements operational procedures and organizational policies and programs to drive the company’s operations capabilities to surpass the industry average; assesses and implements improved processes, digital tools and new technologies in collaboration with cross-functional leaders to enhance operational efficiency, customer experience, and profitability
• Works closely with the Business Development team in preparing RFP responses in the areas of sales projections; approves financial projections and business terms on all RFP’s and extensions of existing business while ensuring financial viability and strategic alignment of all new business opportunities
• Sponsors the design and implementation of enterprise-level training and capability building programs across sales, merchandising, customer service, systems, and operational procedures; partners with Operations Services and Learning & Development teams to ensure training initiatives drive measurable business outcomes and align with the company’s service and leadership philosophies.
• Develops and uses personal understanding of the retail industry, its unique trends and challenges, and external influences that affect business outcomes to anticipate and proactively prepare for opportunities and challenges; maintains awareness of competitive landscape and emerging retail trends to inform strategic decisions
• Drives innovation in customer experience, operational processes, and technology adoption to maintain competitive advantage and meet evolving customer expectations; champions continuous improvement initiatives across Retail Operations
• Acts as a visible change leader who models adaptability, resilience, and a growth mindset; drives alignment and confidence during transformation initiatives and champions a culture that embraced continuous improvement.

Reporting Relationship: The EVP Retail Operations reports directly into the Chief Operating Officer

Major Interdependencies: Category Management, Design & Construction, Marketing & Communications, Supply Chain & Logistics, Operations Services, Operations Performance, People & Culture, Business Development, IT, Legal

Minimum Qualifications, Knowledge, Skills, and Work Environment:

Education and Experience: The combination of education and professional experience must exceed 15 years:

• In a senior leadership role: Requires 10 years of progressive leadership experience leading senior-level retail operations teams responsible for developing and executing large scale operational programs
• In a technical role: Requires 10 years of experience developing and delivering operations programs and executing against retail operations plans
• A bachelor’s degree in a program related to the functional area can count for 3 of the fifteen-year requirement
• An MBA or a master’s level degree in a program related to the functional area can count for an additional 2 years of the fifteen-year requirement
• In the industry: Requires a minimum of 10 years of leadership experience in customer-facing retail operations; experience in retail convenience concepts is preferred

Specialized Training:

• Knowledge of applicable state and federal regulations and statutes

Specialized Skillset/Competencies/Traits:

• Strong financial acumen with proven ability to manage P&L, drive revenue growth, and optimize operational expenses while maintaining quality standards
• Advanced leadership skills necessary to drive organizational results across the entire North America Region
• Exceptional communication and presentation skills with ability to influence and engage stakeholders at all levels
• Requires a demonstrated ability to effectively grow sales and operating profit, while continuously improving customer, team member, and landlord satisfaction
• Requires a successful track record of growing sales and operating profit, while continuously improving customer delight, associate engagement, and landlord satisfaction
• Requires a demonstrated successful track record managing highly visible relationships with both public and private clients and stakeholders (City Councils, airport authorities, developers, landlords, DBEs, Unions, and joint venture partners)
• Proven ability to work effectively with landlords, DBEs, joint venture partners and similarly positioned stakeholders
• Highly advanced business acumen and also has the strategic mindset required to understand the long-term implications of operations management decisions and to advance the organization’s goals
• Demonstrated history of anticipating and balancing the needs of the business with the needs of complex stakeholders, the employee population, and individual circumstances
• Demonstrated history of creating and maintaining positive work environments through coaching, developing, and leading teams to achieve common goals; high emotional intelligence with ability to read context, manage ambiguity, and navigate complex stakeholder dynamics with empathy and composure
• Demonstrated experience exhibiting a continuous improvement mindset with the ability to optimize work processes and achieve positive results

Location/Travel:

• Requires extensive travel to airport and retail locations across the US, with a strong preference for the role to be based in either the North America Support Center in Bethesda, MD or East Rutherford, NJ. A regular in-office presence is expected to build relationships and foster collaboration.

Disclaimer:

All job requirements are subject to change to reflect the evolving position requirements or to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a threat or risk to the health and safety of themselves or other employees. This job description in no way states or implies that these are the only duties to which will be required in this position. Employees will be required to follow other job-related duties as requested by their supervisor/manager (within guidelines and compliance with Federal and State Laws). Continued employment remains on an "at-will" basis.

Dufry, Hudson, and HMSHost are equal opportunity employers and do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.

With a career at HMSHost, you really benefit! We Offer:

• Health, dental and vision insurance
• Generous paid time off (vacation, flex or sick)
• 401(k) retirement plan with company match
• Company paid life insurance
• Tuition reimbursement
• Employee assistance program
• Training and exciting career growth opportunities
• Referral program – refer a friend and earn a bonus

Compensation: $62,100.00 - $72,900.00

Purpose: The Inventory Business Analyst is responsible for reconciling inventory accounts to ensure financial reporting.

Essential Functions:

• Reconciles SAP Inventory subledger with BW report
• Reconciles related SAP Inventory GL account and resolves discrepancies
• Reconciles intercompany merchandise transfers and ensures intercompany invoices raised and posted to receiving company
• Reviews and reconciles physical inventory counts to general ledger; records discrepancies
• Provides accounting support to field operations; completes ad hoc reporting and special reports
• Assists in completing month and year-end closings, as well as year-end audit
• Assists in establishing, enforcing, and updating inventory policies and procedures

Reporting Relationship: The Inventory Business Analyst reports to the Director Retail Inventory Management or Director Cost Optimization.

Minimum Qualifications, Knowledge, Skills, and Work Environment:

Education and Experience: The combination of education and professional experience must exceed 3 years:

• In a technical role: Requires 3 years of experience engaged in delivering inventory accounting programs
• A bachelor’s degree in a program related to the functional area can count for 1 of the 3-year requirement
• In the industry: 1-3 years of Hospitality, F&B and/or Retail experience

Specialized Skillset/Competencies/Traits

• Advanced proficiency in Excel
• Knowledge of SAP detail inventory system
• Excellent organizational skills, with superior problem resolution and analytical skills
• Business acumen and also has the mindset required to understand the long-term implications of inventory accounting and to advance the organizations goals
• Demonstrated history of understanding the needs of the business, stakeholders, the employee population and individual circumstances
• Demonstrated history of creating and maintaining positive work environments

Location/Travel:

• This position is remote
• May require occasional travel to the F&B Center of Excellence in Bethesda, MD, the Retail Center of Excellence in East Rutherford, NJ, or any of our field locations

Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates (“the Company”), is an equal opportunity employer. It is the Company’s policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws and regulations. The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members without regard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as “protected characteristics”).

Restaurant Shift Manager

With a career at HMSHost, you really benefit! We Offer

• Health, dental and vision insurance
• Generous paid time off (vacation, flex or sick)
• Holiday pay
• Meal and Transportation Benefits
• *401(k) retirement plan with company match
• *Company paid life insurance
• *Tuition reimbursement
• Employee assistance program
• Training and exciting career growth opportunities
• Referral program – refer a friend and earn a bonus

*Benefits may vary by position so ask your recruiter for details.

Job Description:

Purpose:

• The purpose of the Manager I (MGRI) position is to assist Branch management in tactically executing QSR or similar restaurant management operations. The MGRI ensures the restaurant is clean, ready for business, staffed, and operates to high operational standards. The MGRI uses prescribed policies and procedures to make management decisions.

Essential Functions:

• Completes opening, daily and closing procedures/checklists in accordance with company policies/procedures
• Assists the AGM/GM in managing by supervising day-to-day activities of associates within a defined individual or group of restaurants or points-of-sale
• Participates in the interview process, provides input in hiring, recommends termination, advancement, promotion or any other status change to the GM for associates within the unit
• Assigns work tasks and activities, participates in preparing schedules, and ensures that all shifts are covered
• Actively ensures all associates take all mandated rest breaks and meal periods
• Ensures display areas are appropriately clean, stocked, and visually appealing
• Ensures all equipment is in good working order
• Operates cash register and voids transactions as needed while following all HMSHost cash handling policies and procedures, and maintains proper security of cash at all times
• Monitors compliance with wellness and safety procedures and guidelines, builds awareness about wellness and safety, and reports any safety concerns to the GM
• Understands and performs all Health and Safety activities as specified in the Manager’s Guide to Associate Health and Safety
• Places orders for individual units, receives goods, processes invoices
• Ensures that the company has most current contact information for all associates working in the restaurant.

Requirements:

• Ability to work shifts during various operating days and
• hours each week; during opening, during busy day parts, and during closing to monitor restaurant associates’ work activities during these different days and times.
• Knowledge of all applicable federal, state, and local sanitary, safety, and health standards, and all procedures and protocols to comply with HACCP standards

Reporting relationship and other important information

• The MGRI position as described falls under the Fair Labor Standards act as a Non-Exempt position
• The MGRI position typically reports to the General Manager, Director of Operations, or an intermediate F&B Multi Unit Manager II within the assigned location.
• The MGRI position is expected to work a varied and rotating schedule to be on site at various operating days and hours each week; some opening shifts, during some busy dayparts, and during some closing shifts to monitor restaurant associates’ work activities during these different days and times.

Minimum Qualifications, Knowledge, Skills, and Work Environment:

• Requires a minimum of 2 years food and beverage, cash handling, and customer service experience
• Requires a minimum of 6 months supervisory or lead experience in a restaurant or production kitchen
• Requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers

Disclaimer

All job requirements are subject to change to reflect the evolving position requirements or to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a threat or risk to the health and safety of themselves or other employees. This job description in no way states or implies that these are the only duties to which will be required in this position. Employees will be required to follow other job-related duties as requested by their supervisor/manager (within guidelines and compliance with Federal and State Laws). Continued employment remains on an “at-will” basis.

HMSHost is an equal opportunity employer, and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates (“the Company”), is an equal opportunity employer. It is the Company’s policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws and regulations. The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members without regard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as “protected characteristics”).

Further Job Details:

With a career at HMSHost, you really benefit! We Offer

• Health, dental and vision insurance
• Generous paid time off (vacation, flex or sick)
• Holiday pay
• Meal and Transportation Benefits
• *401(k) retirement plan with company match
• *Company paid life insurance
• *Tuition reimbursement
• Employee assistance program
• Training and exciting career growth opportunities
• Referral program – refer a friend and earn a bonus

*Benefits may vary by position so ask your recruiter for details.

Executive Chef

Summary:

The Executive Chef is responsible for all culinary operations of multiple restaurants with difficult to complex operations. This position directs and oversees the preparation and standards of all food, manages the culinary and commissary management staff, and performs all other responsibilities as directed by the business or assigned Management of which associate is capable of performing. This is an exempt position and typically reports to the Sr. Director of Operations, depending on local requirements.

Essential Functions:

-Supervises the day to day activities of culinary supervisory staff

-Works with Restaurant partners on menus and menu items, ensuring that they can be prepared properly and timely in the airport kitchens

-Ensures integrity of all aspects of food, i.e. taste, temperature, presentation, speed of production

-Promotes safety and sanitation, oversees inspection of products handling, establishes and maintains safe practices, and follows HACCP procedures

-Oversees the Commissary and serves as a primary contact with food vendors

Prices and orders food and kitchen supplies

-Maintains effective cost control, by managing the food management inventory system

-Complies with company and franchise standards of operation procedures, as well as those of all applicable regulatory agencies

-Ensures on a daily basis that all products are prepared and presented in accordance with brand or company standards

-Identifies hiring, firing, advancement, development, promotion of culinary management staff

-Maintains effective communication and positive associate relations by ensuring all associate activities are performed in a timely and professional manner, to include performance reviews, progressive discipline, resolving associate relations issues, managing incentive programs, and executing management and associate development programs as defined by the Director of Operations

-Provides the highest quality of customer service to the customers at all times, to include ensuring the proper training of all staff and supporting associates to ensure customer satisfaction and product quality

Minimum Qualifications, Knowledge, Skills, and Work Environment:

-Requires post-secondary, culinary arts school or four-year university; brand certification a plus

-Requires a minimum of 5 years managerial or supervision experience in the culinary / food service

-Must be certified in Serve Safe Management certification course

-Demonstrates team management, delegation, issue resolution, coaching skills and ability to motivate others and act as a change agent

-Demonstrates organization and multi-project time/issue management

-Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents, as well as converse comfortably with individuals

To learn more about HMSHost and additional career opportunities, visit Opportunity Employer (EOE)

Minority/Female/Disabled/Veteran (M/F/D/V)

Drug Free Workplace (DFW)

Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates (“the Company”), is an equal opportunity employer. It is the Company’s policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws and regulations. The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members without regard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as “protected characteristics”).

Join Our Starbucks Team at Tampa International Airport(TPA)!

We’re looking for an experienced Restaurant General Manager (GM) for Tampa International Airport.

General Manager I

$51,327 to $54,694 per year

With a career at HMSHost, you really benefit! We Offer

• Health, dental and vision insurance
• Generous paid time off (vacation, flex or sick)
• Holiday pay
• Meal and Transportation Benefits
• *401(k) retirement plan with company match
• *Company paid life insurance
• *Tuition reimbursement
• Employee assistance program
• Training and exciting career growth opportunities
• Referral program – refer a friend and earn a bonus

*Benefits may vary by position so ask your recruiter for details.

Purpose:

The purpose of the General Manager I (GM) position is to manage a QSR restaurant or small cluster of restaurants or points-of-sale in close proximity to each other with Sales of generally up to $5M. The GM ensures the restaurant is clean, staffed, open for business, and operates to high operational and financial standards. The GM uses broad discretion and judgement to make great leadership decisions and is responsible for the overall success of the restaurant.

Essential Functions:

Open and Close

Ensures all assistant managers and staff recognize the importance of closing the restaurant to prepare the restaurant for opening, holding Shift Managers accountable for executing all closing and opening checklist/requirements

Staffing/Deployment

• Understands, adopts, and consistently demonstrates defined manager behaviors designed to create an environment where employee engagement thrives
• Deploys staff and resources to maximize profitability within the restaurant and accepts P&L responsibility.
• Assigns work tasks and activities, prepares schedules, and ensures that all shifts are covered
• Provides restaurant staff(s) with consistent support, coaching and encouragement necessary to achieve business goals
• Interviews job candidates, makes hiring, termination, advancement, promotion or any other status change decisions for associates within the unit. Promotes HMSHost as an employer of choice within the local community
• Ensures company and branch diversity and inclusion philosophy is understood and actively executed within the restaurant
• Ensures on-boarding and off-boarding of all restaurant associates, to include all activities related to compliance with proper badging requirements, orientation, OJT, and other company training/processes
• Reads and understands financial and operational data and reports to monitor progress towards unit goals and assigns associates to meet those objectives.
• Recognizes restaurant staff for their contributions and performance, including using Shout-Out tools and materials; supports company recognition initiatives and develops and implements plans that will motivate team.
• Accepts, understands, adopts, trains and champions all Employee Engagement behaviors
• Ensures that the company has most current contact information for all associates working in the restaurant.

Product Availability/Working Equipment

• Ensures daily orders are prepared and units are stocked with appropriate levels of product and teaches associates these order procedures
• Oversees receiving goods, processing invoices, and contacting vendors for supply chain issues/product availability.
• Maintains proficiency in management information systems and tools like MIV, Crunch Time, Kronos and other programs as utilized by the company.
• Monitors and maintains restaurant equipment, schedules routine service or repairs as needed.
• Participates and manages company response to NSF and other audits
• Minimizes waste, records as needed and participates in food donation program.
• Brand Knowledge/Proficiency
• Assesses skill levels of restaurant associates and conducts and coordinates on-the-job and other training/education activities as necessary
• Embraces technology and inspires employees to understand and adopt new technologies implemented by the company
• Maintains a working knowledge of all applicable brand standards, CBAs, Landlord lease agreements, and all procedures and protocols to maximize brand/landlord/labor relations, and teaches associates these standards
• Develops and implements creative strategies to increase revenue

Visual/Vibe/Appeal

• Manages the day-to-day activities of associates within a defined individual or group of restaurants or points-of-sale
• Uses judgment and discretion to resolve customer and associate questions and problems and determines when to refer more complex issues to senior level leaders
• Utilizes associate’s strengths and provides ongoing feedback that reflects on progress against individual development goals and business goals
• Implements marketing programs as directed by OSC or brand initiatives, complies with promotional activity, drives revenue and interacts with support teams for AB programming, sales matrix, Coke programming or other as directed.

Safety

• Maintains an in-depth understanding of all federal, state, and local sanitary, safety, and health standards, and all procedures and protocols to comply with the law
• Holds Managers accountable for ensuring all safety standards are understood and followed
• Trains new managers and associates in wellness check protocols and adheres to new COVID 19 requirements.
• Understands and performs all Health and Safety activities as specified in the Manager’s Guide to Associate Health and Safety

Reporting relationship and other important information

• The GMI position as described falls under the Fair Labor Standards act as an Exempt position, under both the Administrative Exemption and the Executive Exemption tests.
• The position typically reports to the Director of Operations, or an intermediate zone, cluster or area leader within the assigned location.
• The GMI position is expected to work a varied and rotating schedule to be on site at various operating days and hours each week; some opening shifts, during some busy dayparts, and during some closing shifts to monitor restaurant associates’ work activities during these different days and times.

Minimum Qualifications, Knowledge, Skills, and Work Environment:

• GMIs must have documented and demonstrated skills managing the types of restaurants (QSR, Casual Dine, Full Service, similar complexity, Union and Non-Union, etc.) to which the role is assigned, to include overall responsibility for success and failure of the restaurant under their leadership as identified by P&L success for multiple annual cycles for the type or restaurant assigned. Generally speaking, restaurant P&L management experience for a minimum of 3 years with underlying overall working restaurant experience of 5-7 years in type is typically necessary to be successful.
• Graduation from a Food Service Management or Culinary program may substitute for a portion of the time-based experience requirement for each of these roles
• Demonstrates team management, delegation and issue resolution skills and the ability to manage multiple and concurrent priorities
• Demonstrates knowledge of HMSHost policies and products, service, quality, equipment and operations standards, or able to demonstrate this knowledge within a reasonable time from hire or promotion
• Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents, understand menus and brand standards as well as converse comfortably with individuals

Additional Information:

To learn more about HMSHost and additional career opportunities, visit Opportunity Employer (EOE)

Minority/Female/Disabled/Veteran (M/F/D/V)

Drug Free Workplace (DFW)

Equal Opportunity Employer (EOE) Minority/Female/Disabled/Veteran (M/F/D/V) Drug Free Workplace (DFW)

Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates (“the Company”), is an equal opportunity employer. It is the Company’s policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws and regulations. The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members without regard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as “protected characteristics”).

With a career at HMSHost, you really benefit! We Offer

• Health, dental, and vision insurance
• Quarterly Bonus up to 20%
• Generous paid time off (vacation, flex, or sick)
• Holiday pay
• Meal and Transportation Benefits
• 401(k) retirement plan with company match or Pension
• Company-paid life insurance
• Tuition reimbursement
• Employee assistance program
• Training and exciting career growth opportunities
• Referral program – refer a friend and earn a bonus

Purpose: The Senior HR Generalist runs the daily functions of the assigned People & Culture department including managing employee relations, hiring and interviewing staff, enforcing company policies, and administering pay, benefits, and leave.

Essential Functions:

• Ensures daily HR processes and activities are performed in compliance with state and federal law, company policies and procedures, and Collective Bargaining Agreements where applicable
• Manages the full team member life cycle including attraction, selection, onboarding, engagement, development, retention, and offboarding; plans and optimizes each stage of a team member’s tenure
• Develops and maintains a position as a trusted advisor to the Operations leader and management; advises on company policies, engagement, retention, training, and performance management issues as they arise
• Communicates and deploys corporate People & Culture initiatives locally; acts as a mentor and primary resource to Operations team members and People and Culture professionals on site
• Ensures that all federal, state, local laws, collective bargaining agreements, and corporate People and Culture related compliance matters are proactively managed, including, ADA, EEO, Affirmative Action Planning, FMLA, Fair Treatment, Customer Fair Treatment, and FAA
• Maintains knowledge of current trends, technical, regulatory, and statutory related to the HR function as well as F&B and Retail operations to ensure delivery of appropriate advice and counsel
• Coordinates and manages the administration and confidential investigation of workers’ compensation, unemployment, affirmative action, EEO, sexual harassment, fair treatment, customer fair treatment, FAA, and all other team member relations issues
• Handles employment-related inquiries from applicants, team members, and management; provides guidance and appropriately escalates complex and very sensitive matters as necessary
• Meets with management to understand current and future staffing levels needed to proactively recruit candidates to satisfy business needs; understands and acts upon specific operational data such as turnover rates, wage rates, staffing levels, diversity, and sales data
• Recruits, interviews, and facilitates the hiring of qualified job applicants for open positions; collaborates with management to understand skills and competencies required
• Performs general administrative functions such as team member file maintenance, preparation of legal compliance logs, and HRIS systems data entry and maintenance
• Supports Field Operations with confidential investigations and provides guidance as needed to bring closure to open matters; partners with Internal Audit to ensure investigation and closure of People and Culture exceptions from the annual Ethical Conduct Certification
• Coordinates training and initiatives that promote continuous learning, skill development, and monitor reporting in Learning Management System (LMS)

Reporting Relationship: The Senior HR Generalist reports to the HR Business Partner

Minimum Qualifications, Knowledge, Skills, and Work Environment:

• The combination of educational and professional experience must exceed 5 years:
• In a leadership role: Requires 1-2 years of experience leading a team of professionals, executing Human Resources strategy, and maintaining strong team member relationships
• In a technical role: Requires 5 years of Human Resources experience:
• A bachelor’s degree in a program related to the functional area can count for two of the five-year requirement
• In the industry: 1-2 years of Hospitality, Food, Beverage, and/or Retail experience preferred
• Specialized Training:
• SHRM-SCP or HRCI-SPHR certification strongly preferred
• Experience in various areas of Human Resources, including recruiting, employee relations, labor relations, training and development, benefits, and compensation
• Training that leads to an in-depth understanding of HR policies and practices
• Training that leads to in-depth knowledge of relevant state and federal employment regulations and statutes
• Specialized Skillset/Competencies/Traits:
• Excellent customer service skills
• Has the ability to read and comprehend correspondence, policies, and legal documents and translate concisely so team members can easily understand
• Ability to build collaborative partnerships and work cross-functionally
• Proficient in Microsoft Office; has expertise in preparing documents, spreadsheets, and presentations
• Proficiency with HRIS and business software/systems; has the ability quickly learn new systems
• Requires flexibility and adaptability to manage multiple projects and manage local and/or remote direct reports, while maintaining focus on critical HR processes
• Demonstrated history of creating and maintaining positive work environments through coaching, developing, and leading teams to achieve common goals.
• Business acumen and mindset required to understand the long-term implications of HR decisions and to advance organizational goals
• Location/Travel:
• Requires on-site attendance to assigned location(s) five days per week
• May require up to 50% travel

Disclaimer:

All job requirements are subject to change to reflect the evolving position requirements or to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a threat or risk to the health and safety of themselves or other employees. This job description in no way states or implies that these are the only duties to which will be required in this position. Employees will be required to follow other job-related duties as requested by their supervisor/manager (within guidelines and compliance with Federal and State Laws). Continued employment remains on an "at-will" basis.

Dufry, Hudson, and HMSHost are equal opportunity employers and do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.

With a career at HMSHost, you really benefit! We Offer:

• Health, dental and vision insurance
• Generous paid time off (vacation, flex or sick)
• Holiday pay
• Meal and Transportation Benefits
• *401(k) retirement plan with company match
• *Company paid life insurance
• *Tuition reimbursement
• Employee assistance program
• Training and exciting career growth opportunities
• Referral program – refer a friend and earn a bonus

*Benefits may vary by position so ask your recruiter for details.

Purpose:

The purpose of the Assistant General Manager (AGM) position is to assist Branch management in tactically executing complex QSR or Casual Dine or similar restaurant management operations. The AGM ensures the restaurant is clean, ready for business, staffed, and operates to high operational standards. The AGM uses prescribed policies and procedures to make management decisions.

Essential Functions:

-Completes opening, daily and closing procedures/checklists in accordance with company policies/procedures

-Assists the GM/F&B Multi Unit Manager I in managing by supervising day-to-day activities of associates within a defined individual or group of restaurants or points-of-sale

-Interviews job candidates, makes hiring, termination, advancement, promotion or any other status change decisions for associates within the unit. Promotes HMSHost as an employer of choice within the local community

-Reads and understands financial and operational data and reports to monitor progress towards unit goals and assigns associates to meet those objectives.

-Manages the day-to-day activities of associates within a defined individual or group of restaurants or points-of-sale

-Ensures company and branch diversity and inclusion philosophy is understood and actively executed within the restaurant

-Uses judgment and discretion to resolve customer and associate questions and problems and determines when to refer more complex issues to senior level leaders

-Ensures compliance with all company adult beverage policies, and ensures all restaurant staff understand and follow AB procedures

-Assigns work tasks and activities, prepares schedules, and ensures that all shifts are covered

-Actively ensures all associates take all mandated rest breaks and meal periods

-Ensures display areas are appropriately clean, stocked, and visually appealing

-Ensures all equipment is in good working order

-Operates cash register and voids transactions as needed while following all HMSHost cash handling policies and procedures, and maintains proper security of cash at all times

Monitors compliance with wellness and safety procedures and guidelines, builds awareness about wellness and safety, and reports any safety concerns to the GM

Understands and performs all Health and Safety activities as specified in the Manager’s Guide to Associate Health and Safety

-Places orders for individual units, receives goods, processes invoices

-Ensures that the company has most current contact information for all associates working in the restaurant.

Requirements:

-Ability to work shifts during various operating days and hours each week; during opening, during busy day parts, and during closing to monitor restaurant associates’ work activities during these different days and times.

-Knowledge of all applicable federal, state, and local sanitary, safety, and health standards, and all procedures and protocols to comply with HACCP standards

Reporting relationship and other important information

-The AGM position as described falls under the Fair Labor Standards act as a Exempt position

-The AGM position typically reports to the General Manager, Director of Operations, or an intermediate F&B Multi Unit Manager I within the assigned location.

-The AGM position is expected to work a varied and rotating schedule to be on site at various operating days and hours each week; some opening shifts, during some busy dayparts, and during some closing shifts to monitor restaurant associates’ work activities during these different days and times.

Minimum Qualifications, Knowledge, Skills, and Work Environment:

-Requires a minimum of 6 years food and beverage, cash handling, and customer service experience

-Requires a minimum of 4 years supervisory or lead experience in a Casual Dine restaurant or production kitchen

-Requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers

To learn more about HMSHost and additional career opportunities, visit , including Dufry, HMSHost Corporation, Hudson, and affiliates (“the Company”), is an equal opportunity employer. It is the Company’s policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws and regulations. The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members without regard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as “protected characteristics”).