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Customer Support Specialist _ ONSITE (USC/GC), Hartford, CT

Matlen Silver
Hartford County, CT 4 days ago

Job Description

Job Title: Customer Support Specialist (USC/GC Only)
Location: Hartford, CT (Onsite – 5 Days/Week)
 Duration: 3-Month Contract
 Pay Rate: $15 - $19
Work Authorization: US Citizens or Green Card Holders Only

Must be comfortable working onsite 5 days a week in Hartford, CT
Must be available for a short-term (3 months) contract
USC/GC only (No sponsorship available)

Role Overview
We are seeking a Customer Support Specialist to serve as the primary point of contact for customer communication and order-related support. This role is highly operational and requires strong attention to detail, responsiveness, and the ability to manage multiple customer interactions efficiently.
Key Responsibilities
  • Handle day-to-day customer communication via email, chat, and digital platforms
  • Respond to customer inquiries, concerns, and order-related issues in a timely manner
  • Monitor and manage customer orders using OrderUp system
  • Ensure accuracy, tracking, and timely resolution of order-related issues
  • Maintain and update order status, issues, and resolutions in Excel and internal tools
  • Escalate complex or unresolved issues to appropriate internal teams
  • Collaborate with cross-functional teams to ensure smooth customer operations
Required Skills & Qualifications
  • Prior experience in Customer Support / Customer Service / Order Management
  • Strong communication skills (written & verbal)
  • Proficiency in Microsoft Excel (tracking, basic reporting)
  • Experience with order management tools (e.g., OrderUp or similar systems) is a plus
  • Ability to handle multiple tasks in a fast-paced environment
  • Strong problem-solving and organizational skills

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Job source Customer Support Specialist _ ONSITE (USC/GC), Hartford, CT — Matlen Silver in Hartford County, CT