Does Amazon Have Adp Jobs in Usa
576 positions found — Page 26
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Ecommerce Manager - Walmart & Amazon
Salary not disclosed
Job Title: Ecommerce Manager – Walmart & Amazon Canada (SWISSGEAR)
No Agencies or contractors — this is a full-time, in-house role.
Location: Pompano Beach, FL
Reports To: Vice President of eCommerce
Salary Range: $70,000-$90,000 + Bonus
About Us
Group III International is the exclusive North American licensee for SWISSGEAR and WENGER, designing and distributing trusted travel gear across major retail and digital marketplaces. Our eCommerce team owns the performance, profitability, and digital shelf execution of our brands across Walmart, Amazon, and other strategic partners.
About the Role
This role is the digital owner of assigned marketplace channels, with primary responsibility for Walmart (1P and 3P/WFS) and Amazon Vendor Central Canada. You will own how products are assorted, priced, merchandised, and scaled, with clear accountability for revenue growth, inventory health, and profitability.
This is not a logistics or order-entry role. Success requires a strong analytical and commercial mindset, with a clear understanding of how program selection, fees, funding, and pricing decisions directly impact margin. As the business evolves, this role may take on additional marketplace accounts.
Key Responsibilities
Marketplace Business Ownership
- Own day-to-day performance and growth strategy for Walmart and Amazon Canada marketplaces
- Drive revenue, conversion, and digital shelf visibility across priority SKUs
- Build strong merchant and platform relationships to support promotional and growth initiatives
Assortment, Pricing & Margin Management
- Own marketplace assortment planning, determining which SKUs to list, scale, suppress, or exit
- Make pricing and program decisions (1P vs 3P/WFS, DI vs Domestic) with full awareness of fees, allowances, and margin impact
- Evaluate SKU-level contribution margin to balance growth and profitability
Inventory Forecasting & Operational Readiness
- Forecast demand and manage weeks-on-hand targets across large SKU assortments
- Partner with supply chain teams to align inventory flow with sales and promotional plans
- Proactively resolve OTIF issues, chargebacks, shortages, suppressions, and compliance risks
Digital Merchandising & Content Execution
- Own PDP quality, listings, imagery, copy, A+ content, and brand shop execution
- Ensure accuracy, compliance, and conversion optimization across marketplaces
- Partner with Creative and Product teams to elevate digital shelf execution
Data Analysis & Reporting
- Analyze SKU-level performance, sell-through, inventory efficiency, and margin
- Build and maintain Excel-based models to support forecasting, pricing, and assortment decisions
- Deliver weekly and monthly performance recaps with clear insights and action plans
Retail Media & Cross-Functional Collaboration
- Partner with internal paid media teams to align retail media investment with priority SKUs
- Support promotional calendars through pricing strategy and merchandising readiness
- Surface marketplace insights to inform future product and assortment planning
What Success Looks Like
- Profitable revenue growth across Walmart and Amazon Canada
- Healthy inventory turns and reduced aged inventory
- Strong digital shelf execution across priority assortments
- Clear ownership and accountability for marketplace performance
About You
- 3+ years owning sales performance for one or more major eCommerce marketplaces
- Hands-on experience with Walmart Retail Link, Supplier Center, Item 360, and WFS
- Experience with Amazon Vendor Central (US or Canada)
- Strong understanding of marketplace fees, funding, and margin drivers
- Advanced Excel proficiency required (pivot tables, VLOOKUP, XLOOKUP, forecasting models, IFERROR)
- Analytical, commercially minded, and comfortable making data-driven trade-offs
- Highly organized with strong attention to detail
Important Clarifier
This role is intended for candidates who have owned a marketplace channel or category end-to-end and are comfortable making decisions that directly impact assortment, pricing, revenue, and profitability. This is not a warehouse or logistics-focused position.
Company Overview
At Group III International, you will be part of a high-growth business pushing category innovation and premium brand presence across key retail and digital channels. Our culture values curiosity, fresh ideas, data-driven insights, and strong cross-functional teamwork. Your contributions will directly shape SwissGear and Wenger’s success across the digital landscape.
Not Specified
O
Amazon DSP Delivery Driver- $21.50/hour
$21.50
On Time Logistic is a proud Amazon Delivery Service Partner (DSP) dedicated to delivering smiles to customers every day. We value our employees, offering competitive pay, benefits, rewards, and growth opportunities. Our team lives by Amazon's core values—customer obsession, ownership, and excellence in every delivery. Join us and be part of a company that cares, rewards hard work, and delivers success on time.
Location Address: 5105 W Main St, Sedalia, MO 65301.
Join our team and find a rewarding career!
Compensation: $21.50/hr.
Shifts:
- 8-12 hour shifts are typical.
- 3- 4-day workweek.
- Shifts available 7 days a week.
- A minimum of 2 paid 15-minute breaks during your shift and 1 unpaid 30-minute meal break.
Benefits:
- Opportunity for performance incentives and bonuses.
- Medical, Dental, Vision insurance, and 401K.
- Paid time off.
- Paid Training.
- Tuition reimbursement
Why Drive with Us:
- Set Schedule: Enjoy a consistent work routine without the fluctuations of an on-demand role
- Company-Provided Vehicle: Drive a reliable and well-maintained company vehicle, eliminating the need for personal vehicle use
- Supportive Culture: Benefit from a positive and supportive company culture that values employee well-being
- Competitive Compensation: Enjoy competitive wages and benefits
Key Duties & Responsibilities:
- Successfully handle and deliver packages on time
- Safely drive and perform safety inspections on Company vehicle, follow all local & state laws, road/driving regulations, and Company policies
- Provide excellent customer service and satisfaction despite stressful events / conditions
- Keep pace in physically demanding job; work in all weather conditions; lift packages (up to 50 lbs); get in and out of a van repeatedly throughout the day at variable locations
- Communicate effectively with support team to provide exceptional customer service and ensure deliveries are completed
- Use smart phone device for GPS Navigation, scanning packages, conducting administrative requirements such as clocking in/out, and communicate with supervisors and other team members
- Load and unload packages in delivery vehicle
- Support the team in daily work requirements including participation in rescue calls when other team members need assistance with their route
- Must be at least 21 years old
- Must have held state driver's license for at least 4 years
- Authorized to work in the United States
- Must pass a 4-Panel Drug Screening
- Must have a clean motor vehicle report (multiple violations can disqualify you from the position)
- Must have good English speaking, reading, writing / communication skills
- Must be capable to lift packages (up to 50 lbs)
- High school or equivalent (Preferred)
Equipment Provided:
- Delivery Vehicle & Gas
- Handheld technology
- Uniforms
- Other safety and administrative gear necessary for job accomplishment
We are an Equal Opportunity Employer. All qualified applicants will be considered for employment, regardless of age, national origin, race, color, disability, religious beliefs, or sexual orientation.
PandoLogic. Keywords: Pick Up and Delivery Driver, Location: Sedalia, MO - 65302
permanent
Sr. Industry Specialist, Regulations Tech & Assurance
🏢 Amazon
Salary not disclosed
The Sr. Industry Specialist will be focused on driving and implementing Amazon control framework, providing the foundation for all Amazon security teams to point to a single source of truth to meet security compliance obligations.
This role will help establish automation requirements for control monitoring as well as support onboarding of new customers to the Amazon control framework.
Key job responsibilities
- Contribute to the continuous evolution of the Amazon Control Framework, including developing and maintaining the control library, create control lifecycle processes, ensure appropriate mappings to industry standards, amazon policies and standards
- Work with control owners, compliance, GRC product teams to strategize on automation strategy for evidence collection and continuous control monitoring
- Identify compliance shift-left security controls and partner with engineering to embed automated guardrails directly into the SDLC and CI/CD pipelines
- Develop functional and technical requirements for automated control monitoring
- Proactively look for areas of improvement and provide value added advice and insight on process and controls improvements, policy and standards changes and drive continuous advancement of compliance automation capabilities
- Develop and maintain a framework that enables various Amazon business units/teams to meet business objectives and legal/regulatory requirements using a central framework.
- Develop measurements and metrics of the program to report up to executive management
About the team
Joining the Regulations Tech & Assurance team provides the unique challenge and opportunity to solve security issues across a diverse set of global businesses. The ideal candidate will draw upon exemplary project management capabilities, critical thinking, problem-solving skills, and a passion for creating reliable, maintainable, and secure solutions. The candidate should be open to new challenges, proficient at multi-tasking, innovative, self-directed, and a great team player. Candidates should drive continuous process improvement and collaborate effectively with cross-functional business and security teams to solve problems and implement solutions.
About Amazon Security
Diverse Experiences
Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why Amazon Security?
At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.
Inclusive Team Culture
In Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.
Training & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.
- Bachelor's degree or equivalent in Information Security, Computer Science, Risk Management, Engineering, Math, Statistics, or a related discipline, or equivalent technology experience
- 8+ years of relevant industry experience, including assurance and technology compliance.
- Skilled in risk management, Information security controls and making complex business/risk trade-off recommendations and decisions.
- Technical knowledge and familiarity with information security standards such as NIST CSF, ISO 27k, SOC 2, NIST 800-171, PCI etc.
- Experience with GRC tools (Ex. ServiceNow)- Related security control and compliance experience in various frameworks including: HIPAA, HITRUST, PCI DSS, GLBA, ISO, NIST, etc.
- CISSP, CISA, CISM, CIPP, CEH and/or other comparable security controls or audit certifications preferred.
- Experience with service-oriented architectures and web services security.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at , TX, Austin - 119,3 ,900.00 USD annually
USA, WA, Seattle - 119,3 ,900.00 USD annually
This role will help establish automation requirements for control monitoring as well as support onboarding of new customers to the Amazon control framework.
Key job responsibilities
- Contribute to the continuous evolution of the Amazon Control Framework, including developing and maintaining the control library, create control lifecycle processes, ensure appropriate mappings to industry standards, amazon policies and standards
- Work with control owners, compliance, GRC product teams to strategize on automation strategy for evidence collection and continuous control monitoring
- Identify compliance shift-left security controls and partner with engineering to embed automated guardrails directly into the SDLC and CI/CD pipelines
- Develop functional and technical requirements for automated control monitoring
- Proactively look for areas of improvement and provide value added advice and insight on process and controls improvements, policy and standards changes and drive continuous advancement of compliance automation capabilities
- Develop and maintain a framework that enables various Amazon business units/teams to meet business objectives and legal/regulatory requirements using a central framework.
- Develop measurements and metrics of the program to report up to executive management
About the team
Joining the Regulations Tech & Assurance team provides the unique challenge and opportunity to solve security issues across a diverse set of global businesses. The ideal candidate will draw upon exemplary project management capabilities, critical thinking, problem-solving skills, and a passion for creating reliable, maintainable, and secure solutions. The candidate should be open to new challenges, proficient at multi-tasking, innovative, self-directed, and a great team player. Candidates should drive continuous process improvement and collaborate effectively with cross-functional business and security teams to solve problems and implement solutions.
About Amazon Security
Diverse Experiences
Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why Amazon Security?
At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.
Inclusive Team Culture
In Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.
Training & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.
- Bachelor's degree or equivalent in Information Security, Computer Science, Risk Management, Engineering, Math, Statistics, or a related discipline, or equivalent technology experience
- 8+ years of relevant industry experience, including assurance and technology compliance.
- Skilled in risk management, Information security controls and making complex business/risk trade-off recommendations and decisions.
- Technical knowledge and familiarity with information security standards such as NIST CSF, ISO 27k, SOC 2, NIST 800-171, PCI etc.
- Experience with GRC tools (Ex. ServiceNow)- Related security control and compliance experience in various frameworks including: HIPAA, HITRUST, PCI DSS, GLBA, ISO, NIST, etc.
- CISSP, CISA, CISM, CIPP, CEH and/or other comparable security controls or audit certifications preferred.
- Experience with service-oriented architectures and web services security.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at , TX, Austin - 119,3 ,900.00 USD annually
USA, WA, Seattle - 119,3 ,900.00 USD annually
Not Specified
AHS Specialist
🏢 Amazon
Salary not disclosed
This is a full-time, 5 working days in office, role requirement. We value in-person collaboration and time spent face-to-face.
Please note: Position is based in Tempe, AZ.
strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - continues to grow and evolve as a world-class e-commerce platform. The Account Support Specialist within the Account Health Support (AHS) team acts as the primary interface between Amazon and our business partners. We obsess over providing world-class support to Sellers selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our partners better serve their customers.
Position Description: Account Support Specialist
Location: Tempe, AZ
Language Requirements: English
Shift Requirements: Sunday-Saturday
Training: 8 weeks consisting of instructor led and self-led coursework.
AHS Specialists provide dedicated support to third-party Sellers. We eliminate frustration and consult with Sellers on best ways to address opportunities for their business on Amazon’s e-commerce platforms. The objective of this role is to deliver sustainable results that improve Sellers performance, while aligning to Amazon requirements. We use Standard Operation Procedures and judgment to provide guidance to Sellers on complex cases.
The successful AHS Specialist will have a high degree of soft-skills, the ability to empathize with others and capable of succeeding in a fast-paced environment. AHS Specialist will also be analytical and customer service-oriented.
The AHS Specialist will be required to engage in frequent written and verbal communication with Sellers, department management, risk analysts, other company associates, and third-parties to accomplish goals. The AHS Specialist will be required to contact Sellers by phone and email. Up to 70% of the day could be inbound and outbound phone contact. The successful AHS Specialist will be able to redirect difficult conversations as the Specialist engage with pre-suspension and post-suspension level Sellers who are in poor standing.
Summary of Responsibilities
- Demonstrates effective, clear and professional written and oral communication.
- Provides prompt and efficient service to Amazon Sellers, including the appropriate escalation of Sellers’ issues.
- Maintains a positive and professional demeanor always portraying the company in a positive light while effectively managing sensitive issues.
- Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
- Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
- Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
- Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
- Liaises with other departments as required to resolve Seller’s issues and questions.
-1+ years of customer service experience
-Experience with Microsoft Office products and applications
-Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
-Experience in payments or e-commerce- Experience demonstrating problem solving and root cause analysis
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at , AZ, Tempe - 16. USD hourly
Please note: Position is based in Tempe, AZ.
strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - continues to grow and evolve as a world-class e-commerce platform. The Account Support Specialist within the Account Health Support (AHS) team acts as the primary interface between Amazon and our business partners. We obsess over providing world-class support to Sellers selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our partners better serve their customers.
Position Description: Account Support Specialist
Location: Tempe, AZ
Language Requirements: English
Shift Requirements: Sunday-Saturday
Training: 8 weeks consisting of instructor led and self-led coursework.
AHS Specialists provide dedicated support to third-party Sellers. We eliminate frustration and consult with Sellers on best ways to address opportunities for their business on Amazon’s e-commerce platforms. The objective of this role is to deliver sustainable results that improve Sellers performance, while aligning to Amazon requirements. We use Standard Operation Procedures and judgment to provide guidance to Sellers on complex cases.
The successful AHS Specialist will have a high degree of soft-skills, the ability to empathize with others and capable of succeeding in a fast-paced environment. AHS Specialist will also be analytical and customer service-oriented.
The AHS Specialist will be required to engage in frequent written and verbal communication with Sellers, department management, risk analysts, other company associates, and third-parties to accomplish goals. The AHS Specialist will be required to contact Sellers by phone and email. Up to 70% of the day could be inbound and outbound phone contact. The successful AHS Specialist will be able to redirect difficult conversations as the Specialist engage with pre-suspension and post-suspension level Sellers who are in poor standing.
Summary of Responsibilities
- Demonstrates effective, clear and professional written and oral communication.
- Provides prompt and efficient service to Amazon Sellers, including the appropriate escalation of Sellers’ issues.
- Maintains a positive and professional demeanor always portraying the company in a positive light while effectively managing sensitive issues.
- Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
- Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
- Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
- Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
- Liaises with other departments as required to resolve Seller’s issues and questions.
-1+ years of customer service experience
-Experience with Microsoft Office products and applications
-Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
-Experience in payments or e-commerce- Experience demonstrating problem solving and root cause analysis
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at , AZ, Tempe - 16. USD hourly
Not Specified
Catalog Specialist, RCX
🏢 Amazon
Salary not disclosed
In the Worldwide Returns, ReCommerce & Sustainability (WW RR&S) group at Amazon, we are dedicated to ‘making zero happen’ – zero cost of returns, zero waste, and zero defects – to benefit our customers, company, and environment. We are an agile and inclusive organization that constantly innovates to create long-term value by investing in our people and our planet, not simply focusing on the bottom line.
WW R&R includes business, product, operations, data, and software engineering teams, who together manage the lifecycle of returned and damaged products. In WW R&R, you will partner across these teams to help customers discover great deals on quality used, rentals, and open box items; get the most value out of Amazon’s products; improve the customer returns experience; and reduce defects, waste, and cost in reverse logistics processes. You will be a leader, a builder, and an owner, collaborating cross-functionally with technical, operations, and business teams to design scalable and automated solutions to customer problems.
Amazon is Earth’s most customer-centric company and in WW R&R, the Earth is our customer too. Come join us and innovate with the Amazon Worldwide Returns, ReCommerce & Sustainability team!
We are hiring an experienced Catalog Specialist to help us grow our business in innovative ways. In this role, you will work closely with our product, technology and science teams to support new Machine Learning (ML) models and data science classification algorithm development – all helping to delight our customers through new experiences throughout their Amazon shopping journey.
Key job responsibilities
• Work closely with our product, technology, and science teams to support Machine Learning (ML) models
• Perform data annotation required to train and evaluate ML models effectively
• Support data scientists in the development of classification algorithms
• Collaborate with cross-functional teams to ensure data annotation tasks align with project objectives and timelines
• Maintain high-quality standards for annotated data to optimize model performance
• Continuously evaluate and improve annotation processes to enhance efficiency and accuracy
• Strong analytical skills and the ability to deep-dive on complex problems
• Ability to manage multiple simultaneous projects requiring frequent communication, organization/time management and problem-solving skills- Bachelor's degree
- Speak, write, and read fluently in English
- Experience with Microsoft Office products and applications
- 1+ years of proven experience in data annotation and labeling for ML model training and evaluation.- Experience in natural language data labeling, data annotation, linguistic annotation or other forms of data markup
- Experience working on the MTurk or Sagemaker platform for data annotation tasks
- Understanding of data annotation methodologies and tools
- Familiarity with Amazon's product and category ecosystem
- Previous exposure to machine learning concepts and algorithms
- Demonstrated ability to adapt to evolving technologies and methodologies in the ML domain
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at , WA, Bellevue - 21. USD hourly
WW R&R includes business, product, operations, data, and software engineering teams, who together manage the lifecycle of returned and damaged products. In WW R&R, you will partner across these teams to help customers discover great deals on quality used, rentals, and open box items; get the most value out of Amazon’s products; improve the customer returns experience; and reduce defects, waste, and cost in reverse logistics processes. You will be a leader, a builder, and an owner, collaborating cross-functionally with technical, operations, and business teams to design scalable and automated solutions to customer problems.
Amazon is Earth’s most customer-centric company and in WW R&R, the Earth is our customer too. Come join us and innovate with the Amazon Worldwide Returns, ReCommerce & Sustainability team!
We are hiring an experienced Catalog Specialist to help us grow our business in innovative ways. In this role, you will work closely with our product, technology and science teams to support new Machine Learning (ML) models and data science classification algorithm development – all helping to delight our customers through new experiences throughout their Amazon shopping journey.
Key job responsibilities
• Work closely with our product, technology, and science teams to support Machine Learning (ML) models
• Perform data annotation required to train and evaluate ML models effectively
• Support data scientists in the development of classification algorithms
• Collaborate with cross-functional teams to ensure data annotation tasks align with project objectives and timelines
• Maintain high-quality standards for annotated data to optimize model performance
• Continuously evaluate and improve annotation processes to enhance efficiency and accuracy
• Strong analytical skills and the ability to deep-dive on complex problems
• Ability to manage multiple simultaneous projects requiring frequent communication, organization/time management and problem-solving skills- Bachelor's degree
- Speak, write, and read fluently in English
- Experience with Microsoft Office products and applications
- 1+ years of proven experience in data annotation and labeling for ML model training and evaluation.- Experience in natural language data labeling, data annotation, linguistic annotation or other forms of data markup
- Experience working on the MTurk or Sagemaker platform for data annotation tasks
- Understanding of data annotation methodologies and tools
- Familiarity with Amazon's product and category ecosystem
- Previous exposure to machine learning concepts and algorithms
- Demonstrated ability to adapt to evolving technologies and methodologies in the ML domain
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at , WA, Bellevue - 21. USD hourly
Not Specified
Ontologist, Product Knowledge
🏢 Amazon
Salary not disclosed
The vision of the Product Knowledge Ontology Team is to provide a standardized, semantically rich, easily discoverable, extensible, and universally applicable body of product knowledge that can be consistently utilized across customer shopping experiences, selling partner listing experiences and internal enrichment of product data. We aim to make product knowledge compelling, easy to use, and feature rich. Our work to build comprehensive product knowledge allows us to semantically understand a customer’s intent – whether that is a shopping mission or a seller offering products. We strive to make these experiences more intuitive for all customers.
As an Ontologist, you work on a global team of knowledge builders to deliver world-class, intuitive, and comprehensive taxonomy and ontology models to optimize product discovery for Amazon web and mobile experiences. You collaborate with business partners, data science and engineering teams to deliver knowledge-based solutions to enable product discoverability for customers. In this role, you will directly impact the customer experience as well as the company’s product knowledge foundation.
Key job responsibilities
* Develop logical, semantically rich, and extensible data models for Amazon's expansive product catalog
* Ensure our ontologies provide comprehensive sub-domain coverage that are available for machine ingestion and inference
* Research worldwide understanding of Amazon products to develop scalable data models that solve customer problems and enhance product discoverability
* Create new schema using Generative Artificial Intelligence (generative AI) models
* Expand existing data retrieval techniques by utilizing our extensive product catalog and query languages
* Analyze website metrics and product discovery behaviors to make data-driven decisions on optimizing our knowledge graph data models globally
* Contribute to the development of new tool features and processes for the Ontology team
* Drive alignment to ontology modeling and technology best practices and principles within our organization and across Amazon
* Coordinate cross-functional projects with a broad range of technical and non-technical teams
About the team
Our team has a global presence: we celebrate diverse cultures and backgrounds within our team and our customer base. We are committed to furthering our culture of inclusion, offering continuous access to internal affinity groups as well as highlighting diversity programs. We care about your career growth, from your initial company introduction and training sessions, to continuous support throughout your entire career at Amazon. We recognize each team member as an individual, and we will build on your skills to help you grow. We have a broad mix of experience levels and tenures, and we are building an environment that celebrates knowledge sharing.- Experience in data retrieval techniques
- Experience in written and spoken English and an ability to compose grammatically correct, concise and accurate written responses
- Degree in Library Science, Information Systems, Linguistics or equivalent professional experience
- 3+ years of relevant work experience working in ontology and/or taxonomy roles
- Ability to quickly understand complex processes and communicate them in simple language
- Ability to communicate knowledge-based requirements and needs to engineering and retail teams
- Familiarity with Semantic Web technologies (RDF/s, OWL), query languages (SPARQL) and validation/reasoning standards (SHACL, SPIN)
- Knowledge of open-source and commercial ontology engineering editors (e.g. Protege, TopQuadrant products, PoolParty)
- Detail-oriented problem-solving, ability to work in fast-changing environment and manage ambiguity
- Proven track record of strong communication and interpersonal skills- Experience building ontologies in the e-commerce and semantic search spaces
- Experience working with schema-level constructs like higher-order classes, punning or property inheritance
- Knowledge of software engineering life cycle
- Master’s degree in Library Science, Information Systems, Linguistics or other relevant fields
- Proficiency in SQL, SPARQL
- Exposure to data science and/or machine learning, including graph embeddings
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at , WA, Seattle - 82,7 ,700.00 USD annually
As an Ontologist, you work on a global team of knowledge builders to deliver world-class, intuitive, and comprehensive taxonomy and ontology models to optimize product discovery for Amazon web and mobile experiences. You collaborate with business partners, data science and engineering teams to deliver knowledge-based solutions to enable product discoverability for customers. In this role, you will directly impact the customer experience as well as the company’s product knowledge foundation.
Key job responsibilities
* Develop logical, semantically rich, and extensible data models for Amazon's expansive product catalog
* Ensure our ontologies provide comprehensive sub-domain coverage that are available for machine ingestion and inference
* Research worldwide understanding of Amazon products to develop scalable data models that solve customer problems and enhance product discoverability
* Create new schema using Generative Artificial Intelligence (generative AI) models
* Expand existing data retrieval techniques by utilizing our extensive product catalog and query languages
* Analyze website metrics and product discovery behaviors to make data-driven decisions on optimizing our knowledge graph data models globally
* Contribute to the development of new tool features and processes for the Ontology team
* Drive alignment to ontology modeling and technology best practices and principles within our organization and across Amazon
* Coordinate cross-functional projects with a broad range of technical and non-technical teams
About the team
Our team has a global presence: we celebrate diverse cultures and backgrounds within our team and our customer base. We are committed to furthering our culture of inclusion, offering continuous access to internal affinity groups as well as highlighting diversity programs. We care about your career growth, from your initial company introduction and training sessions, to continuous support throughout your entire career at Amazon. We recognize each team member as an individual, and we will build on your skills to help you grow. We have a broad mix of experience levels and tenures, and we are building an environment that celebrates knowledge sharing.- Experience in data retrieval techniques
- Experience in written and spoken English and an ability to compose grammatically correct, concise and accurate written responses
- Degree in Library Science, Information Systems, Linguistics or equivalent professional experience
- 3+ years of relevant work experience working in ontology and/or taxonomy roles
- Ability to quickly understand complex processes and communicate them in simple language
- Ability to communicate knowledge-based requirements and needs to engineering and retail teams
- Familiarity with Semantic Web technologies (RDF/s, OWL), query languages (SPARQL) and validation/reasoning standards (SHACL, SPIN)
- Knowledge of open-source and commercial ontology engineering editors (e.g. Protege, TopQuadrant products, PoolParty)
- Detail-oriented problem-solving, ability to work in fast-changing environment and manage ambiguity
- Proven track record of strong communication and interpersonal skills- Experience building ontologies in the e-commerce and semantic search spaces
- Experience working with schema-level constructs like higher-order classes, punning or property inheritance
- Knowledge of software engineering life cycle
- Master’s degree in Library Science, Information Systems, Linguistics or other relevant fields
- Proficiency in SQL, SPARQL
- Exposure to data science and/or machine learning, including graph embeddings
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at , WA, Seattle - 82,7 ,700.00 USD annually
Not Specified
Sr. TPM, Prime Air
🏢 Amazon
Salary not disclosed
Here at Amazon, we embrace our differences. We are committed to furthering our culture of diversity and inclusion of our teams within the organization. How do you get items to customers quickly, cost-effectively, and—most importantly—safely, in less than an hour? And how do you do it in a way that can scale? Our teams of hundreds of scientists, engineers, aerospace professionals, and futurists have been working hard to do just that! We are delivering to customers and are excited for what's to come. If you are seeking an iterative environment where you can drive innovation, apply state-of-the-art technologies to solve real world delivery challenges, and provide benefits to customers, Prime Air is the place for you. Come work on the Amazon Prime Air Team!
Check out more information about Prime Air on the About Amazon blog: Prime Air (PA) is seeking a Sr. Technical Program Manager to oversee the development of software functionality within our ultra-fast drone delivery operations.
This role will be responsible for ensuring high standards for certifying airborne systems, working closely with design and systems engineering staff powering a flywheel of continuous improvement in drone design and system integration.
Partnering with the drone system development and various engineering disciplines, you will oversee software and hardware development, verification and validation, configuration management, and quality assurance to ensure compliance to Design Assurance Levels and software development standards. Strong cross-functional engineering fundamentals skills are essential, as well as strong technical communication and documentation skills. Your ability to translate complex system functions into digestible insights and summarize effectively with stakeholders at all levels will be critical to success in this role.
This position may require a deemed export control license for compliance with applicable laws and regulations. Placement is contingent on Amazon's ability to apply for and obtain an export control license on your behalf.
Key job responsibilities
Key job responsibilities
- Own and drive system-level milestone tracking and implementation, dependency mapping, and schedule updates.
- Oversee software and hardware development, verification, configuration management, and quality assurance to ensure compliance to Design Assurance Levels and software development standards
- Communicate effectively across all organizational levels, presenting strategies and results to senior leadership and operational partners- 5+ years of technical product or program management experience
- 7+ years of working directly with engineering teams experience
- 3+ years of software development experience
- 5+ years of technical program management working directly with software engineering teams experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at , WA, Seattle - 148,7 ,200.00 USD annually
Check out more information about Prime Air on the About Amazon blog: Prime Air (PA) is seeking a Sr. Technical Program Manager to oversee the development of software functionality within our ultra-fast drone delivery operations.
This role will be responsible for ensuring high standards for certifying airborne systems, working closely with design and systems engineering staff powering a flywheel of continuous improvement in drone design and system integration.
Partnering with the drone system development and various engineering disciplines, you will oversee software and hardware development, verification and validation, configuration management, and quality assurance to ensure compliance to Design Assurance Levels and software development standards. Strong cross-functional engineering fundamentals skills are essential, as well as strong technical communication and documentation skills. Your ability to translate complex system functions into digestible insights and summarize effectively with stakeholders at all levels will be critical to success in this role.
This position may require a deemed export control license for compliance with applicable laws and regulations. Placement is contingent on Amazon's ability to apply for and obtain an export control license on your behalf.
Key job responsibilities
Key job responsibilities
- Own and drive system-level milestone tracking and implementation, dependency mapping, and schedule updates.
- Oversee software and hardware development, verification, configuration management, and quality assurance to ensure compliance to Design Assurance Levels and software development standards
- Communicate effectively across all organizational levels, presenting strategies and results to senior leadership and operational partners- 5+ years of technical product or program management experience
- 7+ years of working directly with engineering teams experience
- 3+ years of software development experience
- 5+ years of technical program management working directly with software engineering teams experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at , WA, Seattle - 148,7 ,200.00 USD annually
Not Specified
Quality Lead - US Urban, Hub Delivery
🏢 Amazon
Salary not disclosed
Amazon Hub Delivery is transforming last-mile delivery by partnering with local small businesses to provide flexible, cost-effective delivery service that delights customers. As this emerging Amazon Logistics (AMZL) delivery channel scales exponentially across US Urban markets, we need a Senior Program Manager to lead quality initiatives that ensure our delivery partners consistently meet Amazon's high standards. This role manages a team of 6 L4 Program Managers and owns the quality strategy, operational mechanisms, and partner performance standards that enable Hub Delivery to scale while maintaining customer trust.
This role is critical as US Urban Hub Delivery expands from dozens to hundreds of delivery partners. You will define what quality excellence looks like for a partner-based delivery model, build scalable mechanisms to measure and improve performance, and develop a team capable of supporting rapid growth. The ideal candidate combines proven people leadership with deep expertise in logistics quality, partner management, or marketplace operations. You will navigate the unique challenges of a third-party delivery network balancing partner autonomy with Amazon standards, building quality controls that scale, and ensuring consistent customer experience across diverse small business operators.
Key job responsibilities
People Leadership
Hire, develop, and retain 6 L4 Program Managers, raising the performance bar with each decision
Set clear goals and provide ongoing coaching to accelerate team growth and career development
Build a culture of ownership, innovation, and customer obsession within your team
Conduct performance reviews, promotion assessments, and succession planning
Quality Strategy & Execution
Own the quality vision and strategy for US Urban Hub Delivery, defining success metrics and improvement targets
Develop and implement quality standards, mechanisms, and governance frameworks that scale across 40K delivery partners
Drive root cause analysis on quality defects and implement systemic solutions to prevent recurrence
Partner with operations teams to balance quality, cost, and speed as the network scales
Program Management
Lead cross-functional initiatives spanning product, operations, marketing, finance, and risk teams
Identify scale blockers and parity gaps across quality programs; drive resolution with stakeholders
Build KPI reporting and dashboards that provide clear visibility into quality performance and trends
Manage program budgets and resource allocation to maximize impact
Stakeholder Influence
Present quality insights and recommendations to senior leadership, influencing strategic decisions
Build alignment across regional and functional leaders on quality standards and trade-offs
Navigate ambiguity and resolve conflicts between competing priorities
Represent US Urban quality needs in global Hub Delivery forums
Operational Excellence
Identify opportunities to standardize processes and eliminate redundant efforts across the organization
Build mechanisms that codify best practices and enable autonomous decision-making
Drive continuous improvement through data analysis, experimentation, and feedback loops
Shepherd special projects from ideation through deployment, ensuring successful adoption
A day in the life
You start your day reviewing quality metrics from the previous week, identifying trends that require attention. You coach one of your L4 PMs through a challenging stakeholder negotiation, helping them frame the quality impact in business terms.
You lead a working session with operations and product leaders to align on quality standards for a new delivery model launching in Q2. You identify a gap in partner training that's driving defects and assign your team to build a scalable solution.
You spend time with each team member in 1:1s, discussing their career goals and providing feedback on recent deliverables. You review a promotion document for one of your high performers.
You present quality trends to the US Urban leadership team, recommending investment in automated quality checks that will reduce defects by 30% while cutting manual review costs. You secure commitment and budget to proceed.
You end the day reviewing resumes for an open L4 role on your team, looking for candidates who will raise the bar.
About the team
The Quality team ensures Hub Delivery partners meet Amazon's high standards for customer experience. We build mechanisms that scale, drive continuous improvement, and balance quality with growth. We are a team of builders who dive deep into data, invent solutions to complex problems, and obsess over customer trust.- 5+ years of working cross functionally with tech and non-tech teams experience
- 5+ years of team management experience
- 5+ years of cross functional project delivery experience
- 5+ years of program or project management experience
- Experience defining program requirements and using data and metrics to determine improvements
- Knowledge of SQL
- Knowledge of Microsoft Excel (macros, pivots, lookups) at an advanced level- Experience managing, analyzing and communicating results to senior leadership
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at , TX, Austin - 127,2 ,100.00 USD annually
This role is critical as US Urban Hub Delivery expands from dozens to hundreds of delivery partners. You will define what quality excellence looks like for a partner-based delivery model, build scalable mechanisms to measure and improve performance, and develop a team capable of supporting rapid growth. The ideal candidate combines proven people leadership with deep expertise in logistics quality, partner management, or marketplace operations. You will navigate the unique challenges of a third-party delivery network balancing partner autonomy with Amazon standards, building quality controls that scale, and ensuring consistent customer experience across diverse small business operators.
Key job responsibilities
People Leadership
Hire, develop, and retain 6 L4 Program Managers, raising the performance bar with each decision
Set clear goals and provide ongoing coaching to accelerate team growth and career development
Build a culture of ownership, innovation, and customer obsession within your team
Conduct performance reviews, promotion assessments, and succession planning
Quality Strategy & Execution
Own the quality vision and strategy for US Urban Hub Delivery, defining success metrics and improvement targets
Develop and implement quality standards, mechanisms, and governance frameworks that scale across 40K delivery partners
Drive root cause analysis on quality defects and implement systemic solutions to prevent recurrence
Partner with operations teams to balance quality, cost, and speed as the network scales
Program Management
Lead cross-functional initiatives spanning product, operations, marketing, finance, and risk teams
Identify scale blockers and parity gaps across quality programs; drive resolution with stakeholders
Build KPI reporting and dashboards that provide clear visibility into quality performance and trends
Manage program budgets and resource allocation to maximize impact
Stakeholder Influence
Present quality insights and recommendations to senior leadership, influencing strategic decisions
Build alignment across regional and functional leaders on quality standards and trade-offs
Navigate ambiguity and resolve conflicts between competing priorities
Represent US Urban quality needs in global Hub Delivery forums
Operational Excellence
Identify opportunities to standardize processes and eliminate redundant efforts across the organization
Build mechanisms that codify best practices and enable autonomous decision-making
Drive continuous improvement through data analysis, experimentation, and feedback loops
Shepherd special projects from ideation through deployment, ensuring successful adoption
A day in the life
You start your day reviewing quality metrics from the previous week, identifying trends that require attention. You coach one of your L4 PMs through a challenging stakeholder negotiation, helping them frame the quality impact in business terms.
You lead a working session with operations and product leaders to align on quality standards for a new delivery model launching in Q2. You identify a gap in partner training that's driving defects and assign your team to build a scalable solution.
You spend time with each team member in 1:1s, discussing their career goals and providing feedback on recent deliverables. You review a promotion document for one of your high performers.
You present quality trends to the US Urban leadership team, recommending investment in automated quality checks that will reduce defects by 30% while cutting manual review costs. You secure commitment and budget to proceed.
You end the day reviewing resumes for an open L4 role on your team, looking for candidates who will raise the bar.
About the team
The Quality team ensures Hub Delivery partners meet Amazon's high standards for customer experience. We build mechanisms that scale, drive continuous improvement, and balance quality with growth. We are a team of builders who dive deep into data, invent solutions to complex problems, and obsess over customer trust.- 5+ years of working cross functionally with tech and non-tech teams experience
- 5+ years of team management experience
- 5+ years of cross functional project delivery experience
- 5+ years of program or project management experience
- Experience defining program requirements and using data and metrics to determine improvements
- Knowledge of SQL
- Knowledge of Microsoft Excel (macros, pivots, lookups) at an advanced level- Experience managing, analyzing and communicating results to senior leadership
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at , TX, Austin - 127,2 ,100.00 USD annually
Not Specified
Quality Lead - US Rural, Hub Delivery
🏢 Amazon
Salary not disclosed
Amazon Hub Delivery is transforming last-mile delivery by partnering with local small businesses to provide flexible, cost-effective delivery service that delights customers. As this emerging Amazon Logistics (AMZL) delivery channel scales exponentially across US Urban markets, we need a Senior Program Manager to lead quality initiatives that ensure our delivery partners consistently meet Amazon's high standards. This role manages a team of 6 L4 Program Managers and owns the quality strategy, operational mechanisms, and partner performance standards that enable Hub Delivery to scale while maintaining customer trust.
This role is critical as US Urban Hub Delivery expands from dozens to hundreds of delivery partners. You will define what quality excellence looks like for a partner-based delivery model, build scalable mechanisms to measure and improve performance, and develop a team capable of supporting rapid growth. The ideal candidate combines proven people leadership with deep expertise in logistics quality, partner management, or marketplace operations. You will navigate the unique challenges of a third-party delivery network balancing partner autonomy with Amazon standards, building quality controls that scale, and ensuring consistent customer experience across diverse small business operators.
Key job responsibilities
People Leadership
Hire, develop, and retain 6 L4 Program Managers, raising the performance bar with each decision
Set clear goals and provide ongoing coaching to accelerate team growth and career development
Build a culture of ownership, innovation, and customer obsession within your team
Conduct performance reviews, promotion assessments, and succession planning
Quality Strategy & Execution
Own the quality vision and strategy for US Urban Hub Delivery, defining success metrics and improvement targets
Develop and implement quality standards, mechanisms, and governance frameworks that scale across 40K delivery partners
Drive root cause analysis on quality defects and implement systemic solutions to prevent recurrence
Partner with operations teams to balance quality, cost, and speed as the network scales
Program Management
Lead cross-functional initiatives spanning product, operations, marketing, finance, and risk teams
Identify scale blockers and parity gaps across quality programs; drive resolution with stakeholders
Build KPI reporting and dashboards that provide clear visibility into quality performance and trends
Manage program budgets and resource allocation to maximize impact
Stakeholder Influence
Present quality insights and recommendations to senior leadership, influencing strategic decisions
Build alignment across regional and functional leaders on quality standards and trade-offs
Navigate ambiguity and resolve conflicts between competing priorities
Represent US Urban quality needs in global Hub Delivery forums
Operational Excellence
Identify opportunities to standardize processes and eliminate redundant efforts across the organization
Build mechanisms that codify best practices and enable autonomous decision-making
Drive continuous improvement through data analysis, experimentation, and feedback loops
Shepherd special projects from ideation through deployment, ensuring successful adoption
A day in the life
You start your day reviewing quality metrics from the previous week, identifying trends that require attention. You coach one of your L4 PMs through a challenging stakeholder negotiation, helping them frame the quality impact in business terms.
You lead a working session with operations and product leaders to align on quality standards for a new delivery model launching in Q2. You identify a gap in partner training that's driving defects and assign your team to build a scalable solution.
You spend time with each team member in 1:1s, discussing their career goals and providing feedback on recent deliverables. You review a promotion document for one of your high performers.
You present quality trends to the US Urban leadership team, recommending investment in automated quality checks that will reduce defects by 30% while cutting manual review costs. You secure commitment and budget to proceed.
You end the day reviewing resumes for an open L4 role on your team, looking for candidates who will raise the bar.
About the team
The Quality team ensures Hub Delivery partners meet Amazon's high standards for customer experience. We build mechanisms that scale, drive continuous improvement, and balance quality with growth. We are a team of builders who dive deep into data, invent solutions to complex problems, and obsess over customer trust.- 5+ years of working cross functionally with tech and non-tech teams experience
- 5+ years of team management experience
- 5+ years of cross functional project delivery experience
- 5+ years of program or project management experience
- Experience defining program requirements and using data and metrics to determine improvements
- Knowledge of SQL
- Knowledge of Microsoft Excel (macros, pivots, lookups) at an advanced level- Experience managing, analyzing and communicating results to senior leadership
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at , TX, Austin - 127,2 ,100.00 USD annually
This role is critical as US Urban Hub Delivery expands from dozens to hundreds of delivery partners. You will define what quality excellence looks like for a partner-based delivery model, build scalable mechanisms to measure and improve performance, and develop a team capable of supporting rapid growth. The ideal candidate combines proven people leadership with deep expertise in logistics quality, partner management, or marketplace operations. You will navigate the unique challenges of a third-party delivery network balancing partner autonomy with Amazon standards, building quality controls that scale, and ensuring consistent customer experience across diverse small business operators.
Key job responsibilities
People Leadership
Hire, develop, and retain 6 L4 Program Managers, raising the performance bar with each decision
Set clear goals and provide ongoing coaching to accelerate team growth and career development
Build a culture of ownership, innovation, and customer obsession within your team
Conduct performance reviews, promotion assessments, and succession planning
Quality Strategy & Execution
Own the quality vision and strategy for US Urban Hub Delivery, defining success metrics and improvement targets
Develop and implement quality standards, mechanisms, and governance frameworks that scale across 40K delivery partners
Drive root cause analysis on quality defects and implement systemic solutions to prevent recurrence
Partner with operations teams to balance quality, cost, and speed as the network scales
Program Management
Lead cross-functional initiatives spanning product, operations, marketing, finance, and risk teams
Identify scale blockers and parity gaps across quality programs; drive resolution with stakeholders
Build KPI reporting and dashboards that provide clear visibility into quality performance and trends
Manage program budgets and resource allocation to maximize impact
Stakeholder Influence
Present quality insights and recommendations to senior leadership, influencing strategic decisions
Build alignment across regional and functional leaders on quality standards and trade-offs
Navigate ambiguity and resolve conflicts between competing priorities
Represent US Urban quality needs in global Hub Delivery forums
Operational Excellence
Identify opportunities to standardize processes and eliminate redundant efforts across the organization
Build mechanisms that codify best practices and enable autonomous decision-making
Drive continuous improvement through data analysis, experimentation, and feedback loops
Shepherd special projects from ideation through deployment, ensuring successful adoption
A day in the life
You start your day reviewing quality metrics from the previous week, identifying trends that require attention. You coach one of your L4 PMs through a challenging stakeholder negotiation, helping them frame the quality impact in business terms.
You lead a working session with operations and product leaders to align on quality standards for a new delivery model launching in Q2. You identify a gap in partner training that's driving defects and assign your team to build a scalable solution.
You spend time with each team member in 1:1s, discussing their career goals and providing feedback on recent deliverables. You review a promotion document for one of your high performers.
You present quality trends to the US Urban leadership team, recommending investment in automated quality checks that will reduce defects by 30% while cutting manual review costs. You secure commitment and budget to proceed.
You end the day reviewing resumes for an open L4 role on your team, looking for candidates who will raise the bar.
About the team
The Quality team ensures Hub Delivery partners meet Amazon's high standards for customer experience. We build mechanisms that scale, drive continuous improvement, and balance quality with growth. We are a team of builders who dive deep into data, invent solutions to complex problems, and obsess over customer trust.- 5+ years of working cross functionally with tech and non-tech teams experience
- 5+ years of team management experience
- 5+ years of cross functional project delivery experience
- 5+ years of program or project management experience
- Experience defining program requirements and using data and metrics to determine improvements
- Knowledge of SQL
- Knowledge of Microsoft Excel (macros, pivots, lookups) at an advanced level- Experience managing, analyzing and communicating results to senior leadership
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at , TX, Austin - 127,2 ,100.00 USD annually
Not Specified
Senior Customs Lead, Amzon Customs and Trade
🏢 Amazon
Salary not disclosed
Amazon Customs and Trade (ACT), a subsidiary of Amazon, is seeking a Senior Customs Lead to drive our customer expansion strategy in import customs operations. In this role, you will be the architect of seamless customer onboarding experiences, translating complex customs regulations into streamlined processes that enable our clients to scale their import operations efficiently. You will bridge the gap between sales, operations, and compliance teams while building the frameworks that will define how ACT serves its growing customer base. If you are passionate about customs compliance and want to shape the future of trade facilitation at scale, this is your opportunity.
Key job responsibilities
- Lead end-to-end onboarding for new import customers, ensuring compliant transitions and optimal customs setup
- Develop tailored import and customs strategies based on client trade flows, commodities, and regulatory requirements
- Create and refine standardized onboarding workflows and documentation to scale customer activation efficiently
- Serve as the primary liaison between sales, operations, and compliance teams to align on customer requirements and timelines
- Track and analyze onboarding KPIs including time to activation, documentation readiness, and customs clearance success rates
A day in the life
As a Senior Customs Lead, the day starts with reviewing new customer profiles and their unique import requirements—from Harmonized System (HS) classification challenges to complex licensing needs. Collaboration with internal compliance teams ensures regulatory alignment, followed by meetings with sales teams to discuss upcoming client onboardings. Afternoons might involve training sessions with new clients on customs procedures, refining standardized onboarding templates based on recent feedback, or analyzing metrics to identify bottlenecks in the activation process. This role works closely with customs brokers, freight forwarders, and trade compliance specialists, serving as the subject matter expert who translates regulatory complexity into actionable guidance. Insights from this position directly influence how ACT scales its operations and serves its diverse customer base.
About the team
Amazon Customs and Trade (ACT) is at the forefront of transforming how businesses navigate international trade. The customs brokerage team combines deep regulatory expertise with Amazon's culture of innovation to deliver seamless import solutions for customers of all sizes. The team is building the infrastructure and processes that will define modern customs brokerage, leveraging technology and standardization to make complex trade compliance accessible and efficient. The team values collaboration, continuous improvement, and customer obsession. As ACT expands its customer base, the team seeks leaders who can balance regulatory precision with operational scalability, helping build frameworks that will serve thousands of importers while maintaining the highest compliance standards.- Bachelor's degree or equivalent
- 4+ years of experience in customs operations, import/export compliance, or customs brokerage services
- 3+ years of experience in customer-facing roles within trade, logistics, or compliance operations
- Knowledge of U.S. Customs and Border Protection (CBP) regulations and import/export procedures
- Experience with Harmonized System (HS) classification and tariff determination
- Knowledge of customs documentation requirements including commercial invoices, bills of lading, and entry documentation
- Experience coordinating with customs authorities and managing regulatory compliance processes
- Experience developing and implementing operational processes or standard operating procedures- Licensed customs broker
- Experience working directly in customer implementations
- Experience analyzing metrics to drive business improvements
- Experience collaborating with cross-functional teams
- Certified Customs Specialist (CCS) designation
- 6+ years of experience in customs brokerage or trade compliance operations
- Experience with customs compliance software systems (e.g., ACE, ABI, trade management platforms)
- Experience training clients or internal teams on customs procedures and regulatory requirements
- Knowledge of international trade agreements (USMCA, FTAs) and their application to customs operations
- Experience with multiple trade lanes or commodity types (e.g., textiles, electronics, automotive, food products)
- Knowledge of customs bond requirements and surety processes
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at , TN, Nashville - 66,8 ,800.00 USD annually
Key job responsibilities
- Lead end-to-end onboarding for new import customers, ensuring compliant transitions and optimal customs setup
- Develop tailored import and customs strategies based on client trade flows, commodities, and regulatory requirements
- Create and refine standardized onboarding workflows and documentation to scale customer activation efficiently
- Serve as the primary liaison between sales, operations, and compliance teams to align on customer requirements and timelines
- Track and analyze onboarding KPIs including time to activation, documentation readiness, and customs clearance success rates
A day in the life
As a Senior Customs Lead, the day starts with reviewing new customer profiles and their unique import requirements—from Harmonized System (HS) classification challenges to complex licensing needs. Collaboration with internal compliance teams ensures regulatory alignment, followed by meetings with sales teams to discuss upcoming client onboardings. Afternoons might involve training sessions with new clients on customs procedures, refining standardized onboarding templates based on recent feedback, or analyzing metrics to identify bottlenecks in the activation process. This role works closely with customs brokers, freight forwarders, and trade compliance specialists, serving as the subject matter expert who translates regulatory complexity into actionable guidance. Insights from this position directly influence how ACT scales its operations and serves its diverse customer base.
About the team
Amazon Customs and Trade (ACT) is at the forefront of transforming how businesses navigate international trade. The customs brokerage team combines deep regulatory expertise with Amazon's culture of innovation to deliver seamless import solutions for customers of all sizes. The team is building the infrastructure and processes that will define modern customs brokerage, leveraging technology and standardization to make complex trade compliance accessible and efficient. The team values collaboration, continuous improvement, and customer obsession. As ACT expands its customer base, the team seeks leaders who can balance regulatory precision with operational scalability, helping build frameworks that will serve thousands of importers while maintaining the highest compliance standards.- Bachelor's degree or equivalent
- 4+ years of experience in customs operations, import/export compliance, or customs brokerage services
- 3+ years of experience in customer-facing roles within trade, logistics, or compliance operations
- Knowledge of U.S. Customs and Border Protection (CBP) regulations and import/export procedures
- Experience with Harmonized System (HS) classification and tariff determination
- Knowledge of customs documentation requirements including commercial invoices, bills of lading, and entry documentation
- Experience coordinating with customs authorities and managing regulatory compliance processes
- Experience developing and implementing operational processes or standard operating procedures- Licensed customs broker
- Experience working directly in customer implementations
- Experience analyzing metrics to drive business improvements
- Experience collaborating with cross-functional teams
- Certified Customs Specialist (CCS) designation
- 6+ years of experience in customs brokerage or trade compliance operations
- Experience with customs compliance software systems (e.g., ACE, ABI, trade management platforms)
- Experience training clients or internal teams on customs procedures and regulatory requirements
- Knowledge of international trade agreements (USMCA, FTAs) and their application to customs operations
- Experience with multiple trade lanes or commodity types (e.g., textiles, electronics, automotive, food products)
- Knowledge of customs bond requirements and surety processes
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at , TN, Nashville - 66,8 ,800.00 USD annually
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