Documente Prosumator Ppc Jobs in Usa
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Job Summary:
The Document Workflow & Mailing Operations Specialist is a key operational role responsible for coordinating daily and scheduled print and mailing production processes that support CareCloud's revenue cycle and client communication functions. This role prepares, validates, and reconciles data and document outputs; oversees workflow progress against established SLAs; and ensures all activities meet required quality, security, and postal standards (e.g., HIPAA, USPS).
The ideal candidate has hands‐on experience with print and mailing workflows, strong Excel skills, foundational SQL knowledge, and exceptional attention to detail in a fast‐paced, deadline‐driven environment.
Essential Duties and Responsibilities:
- Workflow Coordination: Execute daily, weekly, monthly, and adhoc print/mailing workflows in alignment with production schedules and SLAs.
- File Preparation & Validation: Prepare, validate, and process print/mailing files (CSV/TXT/XML/PDF) and verify structure, counts, and completeness prior to release.
- Data Reconciliation: Compare source data to printed/mailed output and manifests; document variances, drive timely resolution, and confirm final totals.
- Cross Functional Coordination: Partner with internal teams (IT, Billing, Client Services) and external print/mailing vendors to ensure on time, errorfree delivery.
- Monitoring & Escalation: Track progress, maintain status reports, and promptly escalate risks that could impact timelines, accuracy, compliance, or client deliverables.
- Documentation & Audit: Maintain production logs, SOPs, QA checklists, and audit trails for all print/mailing activities.
- Issue Resolution: Support troubleshooting, root cause analysis, and remediation of file or workflow discrepancies; recommend improvements to reduce manual steps and defects.
- Compliance & Quality: Adhere to HIPAA, information security practices, internal quality standards, and USPS/mailing requirements.
- Cross Training & Coverage: Provide periodic coverage for defined mailroom tasks (e.g., print staging, insertion/meter checks, manifest verification) during allhands or peak volumes, following documented SOPs.
Required Knowledge, Skills and Abilities:
- Excel proficiency (e.g., VLOOKUP/XLOOKUP, pivot tables, filters, data validation) for workflow and reconciliation tasks.
- Experience with data validation/reconciliation and file based document workflows.
- Foundational SQL for basic queries/lookups (preferred).
- Experience using ticketing/workflow tools (e.g., JIRA, and similar).
- High accuracy and attention to detail in high volume, deadline driven work.
- Strong problem solving, organization, and prioritization across recurring cycles.
- Clear written and verbal communication, including concise status/risk updates to leadership.
- Familiarity with SLA/quality controlled operations and regulated environments.
Education and Experience:
- Bachelor's degree preferred; equivalent experience considered.
- 2+ years in printing/mailing operations, document workflow, revenue cycle operations, data processing, or similar production‐support environments.
- Experience in healthcare, financial services, insurance, billing, or print fulfillment preferred.
- Experience managing SLAdriven operational workflows strongly preferred.
- Demonstrated success working within SLAdriven workflows.
Supervisory Responsibilities: N/A
Work Location: Somerset, NJ, Monday–Friday, 10:00 AM – 6:00 PM.
Compensation: Hourly Rate: $21.50 – $24.00 per hour
Are you ready to put your clerical skills to work in a fast-paced, rewarding environment? Our client is looking for a Document Clerk to join their dynamic team. This is a long-term opportunity with steady hours, a supportive team, and room to grow.
WHY YOU'LL LOVE THIS ROLE:
- Be a key part of a team that keeps operations running smoothly – your attention to detail makes a real impact.
- Work in a secure, professional environment in the technology and automotive services industry.
- Enjoy a consistent Monday–Friday schedule with a competitive pay rate
LOCATION: Sacramento, CA.
SALARY: $19.25/hr.
SCHEDULE: Monday – Friday | Day/Swing Shift available: 8:00 am – 4:30 pm & 1:00 pm – 9:30 pm | Long-term
INDUSTRY: Technology and Automotive Services
THE ROLE
As a Document Clerk, you'll manage important documents with speed and accuracy, ensuring smooth workflow between departments. You'll perform tasks such as receiving, scanning, batching, validating, and maintaining daily document operations.
KEY RESPONSIBILITIES:
- Scan and validate documents to ensure clarity and accuracy.
- Correct and verify data fields to match scanned documents.
- Perform daily maintenance on scanning equipment.
- Conduct research and data entry for account activities.
WHAT WE'RE LOOKING FOR:
- Strong knowledge of Microsoft Word, Excel, and PowerPoint.
- Accurate and efficient data entry skills (45+ WPM).
- High School Diploma or GED required.
- Experience with DMV Title Processing is a plus.
DIVERSITY, EQUITY, AND INCLUSION STATEMENT
We are committed to fostering an inclusive workplace that welcomes diverse candidates. All qualified applicants will be considered regardless of background, identity, or status.
This position is offered through the Sacramento Branch of NW Staffing Resources. When applying through , please click "Apply Here" and select the Sacramento Branch for immediate consideration. Or contact our office directly at 916-993-4182 to speak with a Recruiter.
For more information regarding our company and employee benefits, please click on the links below.
About NW Staffing Resources
NW Staffing Employee Benefits
For more information regarding the CCPA California Consumer Privacy Act, and the data we store, please CLICK HERE to review before you apply.
Location: Wheeling, WV. We will also consider candidates from the Columbus, OH location to work at that site.
Schedule: Monday-Friday 1pm - 9:30pm EST
Qualifies for an additional $1.75/hour shift differential.
Williams Lea, by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world—especially within legal, financial, and professional services industries.
We’re a people-powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it’s supporting law firms with critical document production or helping financial institutions manage high-volume print and digital communications, we’re the behind-the-scenes team making everything run smoothly.
Do you have a keen eye to even the smallest of details? This position could be for you! In this role, your primary function will be document review and preparation. This includes creating spreadsheets, charts, graphs, mail merges, tables, presentations, and other documents to support the client’s brand and track the progress of all work.
Job duties:
Create and edit legal documents to client specifications using applicable software.
Transcribe tapes, scan, and clean documents, and convert documents to/from different file formats.
Recover/restore corrupted document files when needed.
Handle sensitive and/or confidential documents and information.
Transcribe tapes, scan and clean documents, and convert documents to/from different file formats.
Use document comparison software, red-lining, and general editing to correct legal documents as directed.
Create complex formulas and functions to analyze data
Produce spreadsheets, charts, graphs, mail merges, tables, presentations, and other documents as requested.
As part of the shift, may need to intake work requests from the client; including clarification of job instructions and negotiation of deadlines with the requester and prioritize work requests across team
Who we are: In a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years.
Our 5,200+ talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments.
We’re always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization.
It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.
Williams Lea is a drug-free workplace and performs pre-employment substance abuse testing.
Associate degree preferred. An equivalent combination of education and/or experience may be considered when the degree is directly related to the functions of the job.
Minimum of two years’ experience in a legal document production environment preferred.
Expert knowledge of MS Excel, including ability to use spreadsheets, graphing, tables, calculations and automation efficiently to process large quantities of data.
Advanced knowledge of MS Office (Excel, and PPT), including formatting documents with Styles, and generating a table of contents and table of authorities; strong keyboarding and typing skills
Ability to work in a fast-paced, team environment and as an independent operator.
Attention to detail with emphasis on accuracy and quality.
Able to apply intermediate requisite knowledge of appropriate grammar, spelling, composition to work requests
The salary range for this role at the noted RRD location is $20- $22 / hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.
#WLWV
All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.
RRD is an Equal Opportunity Employer, including disability/veterans
Location: Wheeling, WV. We will also consider candidates from the Columbus, OH location to work at that site.
Schedule: Tuesday to Saturday, 7:00pm to 3:30am EST
Qualifies for an additional $2.75/hour shift differential.
Williams Lea, by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world—especially within legal, financial, and professional services industries.
We’re a people-powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it’s supporting law firms with critical document production or helping financial institutions manage high-volume print and digital communications, we’re the behind-the-scenes team making everything run smoothly.
Do you have a keen eye to even the smallest of details? This position could be for you! In this role, your primary function will be document review and preparation. This includes creating spreadsheets, charts, graphs, mail merges, tables, presentations, and other documents to support the client’s brand and track the progress of all work.
Job duties:
Create and edit legal documents to client specifications using applicable software.
Transcribe tapes, scan, and clean documents, and convert documents to/from different file formats.
Recover/restore corrupted document files when needed.
Handle sensitive and/or confidential documents and information.
Transcribe tapes, scan and clean documents, and convert documents to/from different file formats.
Use document comparison software, red-lining, and general editing to correct legal documents as directed.
Create complex formulas and functions to analyze data
Produce spreadsheets, charts, graphs, mail merges, tables, presentations, and other documents as requested.
As part of the shift, may need to intake work requests from the client; including clarification of job instructions and negotiation of deadlines with the requester and prioritize work requests across team
Who we are: In a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years.
Our 5,200+ talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments.
We’re always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization.
It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.
Williams Lea is a drug-free workplace and performs pre-employment substance abuse testing.
Associate degree preferred. An equivalent combination of education and/or experience may be considered when the degree is directly related to the functions of the job.
Minimum of two years’ experience in a legal document production environment preferred.
Expert knowledge of MS Excel, including ability to use spreadsheets, graphing, tables, calculations and automation efficiently to process large quantities of data.
Advanced knowledge of MS Office (Excel, and PPT), including formatting documents with Styles, and generating a table of contents and table of authorities; strong keyboarding and typing skills
Ability to work in a fast-paced, team environment and as an independent operator.
Attention to detail with emphasis on accuracy and quality.
Able to apply intermediate requisite knowledge of appropriate grammar, spelling, composition to work requests
The salary range for this role at the noted RRD location is $20- $22 /hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.
#WLWV
All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.
RRD is an Equal Opportunity Employer, including disability/veterans
Williams Lea by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world—especially within legal, financial, and professional services industries.
We’re a people-powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it’s supporting law firms with critical document production or helping financial institutions manage high-volume print and digital communications, we’re the behind-the-scenes team making everything run smoothly
The Document Production Associate position is responsible for providing word processing and/or document production services for our clients.
(* denotes an “essential function”)
- *Utilize appropriate logs and/or tracking software for all document production work
- *Thoroughly assess job request and ensure appropriate completion of job tasks throughout task lifecycle
- *Perform work in document production, proofreading, intake and workflow coordination functions, as needed
- *Use established procedures, standards and formats to edit, proof, convert, create, transcribe or otherwise complete document production requests to client satisfaction
- *Demonstrate proficiency in using equipment/technology/software and hardware necessary to perform job functions
- *Communicate with team members, lead, supervisor or client on job or deadline concerns
- *Meet contracted deadlines for service delivery to our clients
- *Troubleshoot basic software or hardware problems
- Help to foster a proactive environment of continuous service enhancement and relationship building with the client
- Perform quality assurance on work, as requested
- Adhere to Williams Lea Tag policies, in addition to client policies
- Use equipment and supplies in a cost efficient manner
- High school diploma or equivalent
- Minimum (1) year document production experience preferably in a legal, banking or large corporate environment
- Skilled in the use MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills
- Familiar with other software programs for editing and/or creating documents
- Strong attention to detail; able to work on multiple projects simultaneously
- Must have good organizational skills
- Must be able to meet deadlines and complete all projects in a timely manner
- Ability to handle sensitive and/or confidential documents and information
- Able to exercise good judgment to make decisions that conform to business needs and policy
- Good problem solving skills, with the ability and understanding of when to escalate a problem to a supervisory level
- Ability to maintain professional composure when working with immediate deadlines
- Ability to work both independently and collaboratively as part of a team
- Ability to work in a fast paced environment
- Ability to communicate professionally both verbally and in writing
- Must be self-motivated with a positive attitude
- Proven customer service skills are required in order to create, maintain and enhance customer relationships
The salary for this role at the noted RRD location is $17.25 / hour. Starting pay decisions
are determined based on multiple factors including but not limited to relevant education, qualifications,
skills, experience, certifications, proficiency, performance, shift, location, and other business
needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on
the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include
medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life
insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption
assistance, tuition assistance and employer/partner discounts.
All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.
RRD is an Equal Opportunity Employer, including disability/veterans
Williams Lea, by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world—especially within legal, financial, and professional services industries.
We’re a people-powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it’s supporting law firms with critical document production or helping financial institutions manage high-volume print and digital communications, we’re the behind-the-scenes team making everything run smoothly.
The Document Production Associate position is responsible for providing word processing and/or document production services for our clients.
(* denotes an “essential function”)
- *Utilize appropriate logs and/or tracking software for all document production work
- *Thoroughly assess job request and ensure appropriate completion of job tasks throughout task lifecycle
- *Perform work in document production, proofreading, intake and workflow coordination functions, as needed
- *Use established procedures, standards and formats to edit, proof, convert, create, transcribe or otherwise complete document production requests to client satisfaction
- *Demonstrate proficiency in using equipment/technology/software and hardware necessary to perform job functions
- *Communicate with team members, lead, supervisor or client on job or deadline concerns
- *Meet contracted deadlines for service delivery to our clients
- *Troubleshoot basic software or hardware problems
- Help to foster a proactive environment of continuous service enhancement and relationship building with the client
- Perform quality assurance on work, as requested
- Adhere to Williams Lea Tag policies, in addition to client policies
- Use equipment and supplies in a cost efficient manner
- High school diploma or equivalent
- Minimum (1) year document production experience preferably in a legal, banking or large corporate environment
- Skilled in the use MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills
- Familiar with other software programs for editing and/or creating documents
- Strong attention to detail; able to work on multiple projects simultaneously
- Must have good organizational skills
- Must be able to meet deadlines and complete all projects in a timely manner
- Ability to handle sensitive and/or confidential documents and information
- Able to exercise good judgment to make decisions that conform to business needs and policy
- Good problem solving skills, with the ability and understanding of when to escalate a problem to a supervisory level
- Ability to maintain professional composure when working with immediate deadlines
- Ability to work both independently and collaboratively as part of a team
- Ability to work in a fast paced environment
- Ability to communicate professionally both verbally and in writing
- Must be self-motivated with a positive attitude
- Proven customer service skills are required in order to create, maintain and enhance customer relationships
The salary for this role at the noted RRD location is $16.95-17.50 / hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications,
skills, experience, certifications, proficiency, performance, shift, location, and other business
needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on
the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include
medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life
insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption
assistance, tuition assistance and employer/partner discounts.
All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.
RRD is an Equal Opportunity Employer, including disability/veterans
Williams Lea by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world—especially within legal, financial, and professional services industries.
We’re a people-powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it’s supporting law firms with critical document production or helping financial institutions manage high-volume print and digital communications, we’re the behind-the-scenes team making everything run smoothly.
The Senior Document Production Associate position is responsible for providing word processing and/or document production services for our clients.
- *Perform document production work according to established policies and procedures
- *Thoroughly assess job request, identify correct process needed to produce documents and ensure appropriate completion throughout task lifecycle
- *Exercise independent judgment & use established procedures, standards and formats to edit, proofread, convert, create, transcribe or otherwise complete document production requests to client satisfaction
- *Demonstrate intermediate to advanced use of equipment/technology/software and hardware necessary to perform job functions
- *Assist with coordination of document production services, preparation, intake, and workflow within team
- *Troubleshoot more complex software or hardware problems
- *Utilize appropriate logs and/or tracking software for all assigned work
- *Meet contracted deadlines for accepting, completing, and delivering all work
- *Communicate with peers, supervisor or client on job or deadline issues
- Help foster a proactive environment of continuous service enhancement and relationship building with the client
- Handle sensitive and/or confidential documents and information
- Perform Quality Assurance on work of others
- Train more junior staff members
- Assist peer teams with proofreading, design or other document production and preparation, as needed
- Complete other tasks and assignments as assigned by management
- Interact with clients in person, over the phone or electronically
- Adhere to Williams Lea policies in addition to client site policies
- Use equipment and supplies in a cost-efficient manner
- Highschool diploma or equivalent required. Higher level education preferred or equivalent work experience
- Minimum 3 years’ experience preferably in a legal, banking or large corporate environment
- Document production, word processing experience preferred
- Advanced skill in the use of MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills
- Adept with other software programs for editing and/or creating documents
- Knowledge of a legal timekeeping or job tracking system is preferred
- Ability to work in a fast-paced, team environment, working both independently and collaboratively
- Ability to prioritize work, balance projects and meet deadlines in a timely manner
- Strong attention to detail with good organizational skills and emphasis on accuracy and quality
- Ability to handle sensitive and/or confidential documents and information
- Ability to make independent decisions that conform to business needs and policy
- Ability to troubleshoot more complex or advanced tasks, equipment, or software concerns on own; understands when to escalate a problem to a supervisory level
- Excellent verbal and written communication skills, including professional telephone and email etiquette in the face of immediate needs and pressure
- Must be self-motivated with positive can-do attitude
- Proven customer service skills are required to create, maintain and enhance customer relationships
- Must be able to interact effectively with multi-functional and diverse backgrounds
The salary range for this role at the noted RRD location is $19 / hour. Starting pay decisions
are determined based on multiple factors including but not limited to relevant education, qualifications,
skills, experience, certifications, proficiency, performance, shift, location, and other business
needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on
the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include
medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life
insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption
assistance, tuition assistance and employer/partner discounts.
All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.
RRD is an Equal Opportunity Employer, including disability/veterans
Williams Lea by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world—especially within legal, financial, and professional services industries.
We’re a people-powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it’s supporting law firms with critical document production or helping financial institutions manage high-volume print and digital communications, we’re the behind-the-scenes team making everything run smoothly.
The Document Production Associate position is responsible for providing word processing and/or document production services for our clients.
(* denotes an “essential function”)
- *Utilize appropriate logs and/or tracking software for all document production work
- *Thoroughly assess job request and ensure appropriate completion of job tasks throughout task lifecycle
- *Perform work in document production, proofreading, intake and workflow coordination functions, as needed
- *Use established procedures, standards and formats to edit, proof, convert, create, transcribe or otherwise complete document production requests to client satisfaction
- *Demonstrate proficiency in using equipment/technology/software and hardware necessary to perform job functions
- *Communicate with team members, lead, supervisor or client on job or deadline concerns
- *Meet contracted deadlines for service delivery to our clients
- *Troubleshoot basic software or hardware problems
- Help to foster a proactive environment of continuous service enhancement and relationship building with the client
- Perform quality assurance on work, as requested
- Adhere to Williams Lea Tag policies, in addition to client policies
- Use equipment and supplies in a cost efficient manner.
- High school diploma or equivalent
- Minimum (1) year document production experience preferably in a legal, banking or large corporate environment
- Skilled in the use MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills
- Familiar with other software programs for editing and/or creating documents
- Strong attention to detail; able to work on multiple projects simultaneously
- Must have good organizational skills
- Must be able to meet deadlines and complete all projects in a timely manner
- Ability to handle sensitive and/or confidential documents and information
- Able to exercise good judgment to make decisions that conform to business needs and policy
- Good problem solving skills, with the ability and understanding of when to escalate a problem to a supervisory level
- Ability to maintain professional composure when working with immediate deadlines
- Ability to work both independently and collaboratively as part of a team
- Ability to work in a fast paced environment
- Ability to communicate professionally both verbally and in writing
- Must be self-motivated with a positive attitude
- Proven customer service skills are required in order to create, maintain and enhance customer relationships
The salary for this role at the noted RRD location is $17.40-17.75/ hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications,
skills, experience, certifications, proficiency, performance, shift, location, and other business
needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on
the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include
medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life
insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption
assistance, tuition assistance and employer/partner discounts.
All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.
RRD is an Equal Opportunity Employer, including disability/veterans
Williams Lea by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world—especially within legal, financial, and professional services industries.
We’re a people-powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it’s supporting law firms with critical document production or helping financial institutions manage high-volume print and digital communications, we’re the behind-the-scenes team making everything run smoothly
The Document Production Associate position is responsible for providing word processing and/or document production services for our clients.
(* denotes an “essential function”)
- *Utilize appropriate logs and/or tracking software for all document production work
- *Thoroughly assess job request and ensure appropriate completion of job tasks throughout task lifecycle
- *Perform work in document production, proofreading, intake and workflow coordination functions, as needed
- *Use established procedures, standards and formats to edit, proof, convert, create, transcribe or otherwise complete document production requests to client satisfaction
- *Demonstrate proficiency in using equipment/technology/software and hardware necessary to perform job functions
- *Communicate with team members, lead, supervisor or client on job or deadline concerns
- *Meet contracted deadlines for service delivery to our clients
- *Troubleshoot basic software or hardware problems
- Help to foster a proactive environment of continuous service enhancement and relationship building with the client
- Perform quality assurance on work, as requested
- Adhere to Williams Lea Tag policies, in addition to client policies
- Use equipment and supplies in a cost efficient manner
- High school diploma or equivalent
- Minimum (1) year document production experience preferably in a legal, banking or large corporate environment
- Skilled in the use MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills
- Familiar with other software programs for editing and/or creating documents
- Strong attention to detail; able to work on multiple projects simultaneously
- Must have good organizational skills
- Must be able to meet deadlines and complete all projects in a timely manner
- Ability to handle sensitive and/or confidential documents and information
- Able to exercise good judgment to make decisions that conform to business needs and policy
- Good problem solving skills, with the ability and understanding of when to escalate a problem to a supervisory level
- Ability to maintain professional composure when working with immediate deadlines
- Ability to work both independently and collaboratively as part of a team
- Ability to work in a fast paced environment
- Ability to communicate professionally both verbally and in writing
- Must be self-motivated with a positive attitude
- Proven customer service skills are required in order to create, maintain and enhance customer relationships
The salary for this role at the noted RRD location is $17.50 / hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications,
skills, experience, certifications, proficiency, performance, shift, location, and other business
needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on
the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include
medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life
insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption
assistance, tuition assistance and employer/partner discounts.
All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.
RRD is an Equal Opportunity Employer, including disability/veterans
Williams Lea by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world—especially within legal, financial, and professional services industries.
We’re a people-powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it’s supporting law firms with critical document production or helping financial institutions manage high-volume print and digital communications, we’re the behind-the-scenes team making everything run smoothly.
The Document Production Associate position is responsible for providing word processing and/or document production services for our clients.
(* denotes an “essential function”)
- *Utilize appropriate logs and/or tracking software for all document production work
- *Thoroughly assess job request and ensure appropriate completion of job tasks throughout task lifecycle
- *Perform work in document production, proofreading, intake and workflow coordination functions, as needed
- *Use established procedures, standards and formats to edit, proof, convert, create, transcribe or otherwise complete document production requests to client satisfaction
- *Demonstrate proficiency in using equipment/technology/software and hardware necessary to perform job functions
- *Communicate with team members, lead, supervisor or client on job or deadline concerns
- *Meet contracted deadlines for service delivery to our clients
- *Troubleshoot basic software or hardware problems
- Help to foster a proactive environment of continuous service enhancement and relationship building with the client
- Perform quality assurance on work, as requested
- Adhere to Williams Lea Tag policies, in addition to client policies
- Use equipment and supplies in a cost efficient manner
- High school diploma or equivalent
- Minimum (1) year document production experience preferably in a legal, banking or large corporate environment
- Skilled in the use MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills
- Familiar with other software programs for editing and/or creating documents
- Strong attention to detail; able to work on multiple projects simultaneously
- Must have good organizational skills
- Must be able to meet deadlines and complete all projects in a timely manner
- Ability to handle sensitive and/or confidential documents and information
- Able to exercise good judgment to make decisions that conform to business needs and policy
- Good problem solving skills, with the ability and understanding of when to escalate a problem to a supervisory level
- Ability to maintain professional composure when working with immediate deadlines
- Ability to work both independently and collaboratively as part of a team
- Ability to work in a fast paced environment
- Ability to communicate professionally both verbally and in writing
- Must be self-motivated with a positive attitude
- Proven customer service skills are required in order to create, maintain and enhance customer relationships
The salary range for this role at the noted RRD location is $16.50- $17.50 / hour. Starting pay decisions
are determined based on multiple factors including but not limited to relevant education, qualifications,
skills, experience, certifications, proficiency, performance, shift, location, and other business
needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on
the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include
medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life
insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption
assistance, tuition assistance and employer/partner discounts.
All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.
RRD is an Equal Opportunity Employer, including disability/veterans
