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WHAT YOU WILL DO
We are seeking a purpose-driven team member dedicated to providing quality care to patients in a safe and professional environment. The Patient Care Technician Trainee (PCT Trainee) will be in training to learn how to provide direct patient care under the supervision of the Registered Nurse. The PCT Trainee will learn how to perform the hemodialysis treatment according to Satellite and the local center's policies and procedures. The care that will be taught will include taking and monitoring patient vital signs, performing blood tests, documenting appropriate patient information, preparing and monitoring dialysis equipment, and cleaning equipment.

WHAT WE EXPECT OF YOU

You will play a vital role to ensure that we deliver on our Mission to make life better for those with kidney disease and our Vision to be unsurpassed in our individualized experience, our quality, and our compassion. You approach your work with an indisputable sense of greater purpose. Lastly, you are high energy, seek out opportunities to improve the environment for patients and staff, you are goal-oriented, and gain deep satisfaction from building relationships.

WHAT YOU WILL GAIN
Relationships: You will work directly with a multi-disciplinary team that is as passionate as you in making a difference in others' lives. You will become a servant leader, bringing up your team to provide care that is unsurpassed by others in our industry.

Impact: You will set the tone that enables our patients to live a better life and address their needs holistically. You will make a difference for our patients so that they do dialysis to live instead of living for dialysis.

Growth: You will have formal and informal opportunities for professional growth in a supportive environment. You will become a subject-matter expert and have a wide range of opportunities for career advancement.

MINIMUM QUALIFICATIONS

Experience: One (1) year of medical experience preferred

Education: High School Diploma, G.E.D. certificate, or equivalent

License/Certification:

• 
  
• Current CPR certification
  
• BONENT/NNCC/NNCO certification is required within 18 months from the hire date.
  
• CDPH CHT certification (for CA locations only) is required within 18 months from the hire date
  

#SHLLC

WHAT YOU WILL DO
We are seeking a purpose-driven team member dedicated to providing quality care to patients in a safe and professional environment. The Patient Care Technician Trainee (PCT Trainee) will be in training to learn how to provide direct patient care under the supervision of the Registered Nurse. The PCT Trainee will learn how to perform the hemodialysis treatment according to Satellite and the local center's policies and procedures. The care that will be taught will include taking and monitoring patient vital signs, performing blood tests, documenting appropriate patient information, preparing and monitoring dialysis equipment, and cleaning equipment.

WHAT WE EXPECT OF YOU

You will play a vital role to ensure that we deliver on our Mission to make life better for those with kidney disease and our Vision to be unsurpassed in our individualized experience, our quality, and our compassion. You approach your work with an indisputable sense of greater purpose. Lastly, you are high energy, seek out opportunities to improve the environment for patients and staff, you are goal-oriented, and gain deep satisfaction from building relationships.

WHAT YOU WILL GAIN
Relationships: You will work directly with a multi-disciplinary team that is as passionate as you in making a difference in others' lives. You will become a servant leader, bringing up your team to provide care that is unsurpassed by others in our industry.

Impact: You will set the tone that enables our patients to live a better life and address their needs holistically. You will make a difference for our patients so that they do dialysis to live instead of living for dialysis.

Growth: You will have formal and informal opportunities for professional growth in a supportive environment. You will become a subject-matter expert and have a wide range of opportunities for career advancement.

MINIMUM QUALIFICATIONS

Experience: One (1) year of medical experience preferred

Education: High School Diploma, G.E.D. certificate, or equivalent

License/Certification:

• 
  
• Current CPR certification
  
• BONENT/NNCC/NNCO certification is required within 18 months from the hire date.
  
• CDPH CHT certification (for CA locations only) is required within 18 months from the hire date
  

#SHLLC

All Full Time employees are eligible for the following benefits:
* Medical / Pharmacy
* Dental
* Vision
* Voluntary benefits
* 401k with employer match
* Virtual Care
* Life Insurance
* Voluntary Benefits
* PTO
All Part Time employees are eligible for the following benefits:
* 401k with employer match
* PTO

• Educate and Support: Inform clients and referring veterinarians about our comprehensive services and provide compassionate support over the phone and in person.
• Appointment Coordination: Assist clients in scheduling appointments at our multi-specialist hospital, ensuring a seamless and efficient process.
• Communication Mastery: Handle reminder and follow-up communications with finesse, utilizing both phone and email to keep clients informed and engaged.
• Record Keeping: Accurately update and maintain client/pet records and files, ensuring a meticulous approach to detail.
• Cash handling and end-of-day financial reconciliation

• $17 - $20 pending experience & skillset
• 3/12 or 4/10 shifts available
• Overnight Shift Differential: $3/hr 

• 4 X 10 hour shifts 
• Various shifts available. Apply to learn more!

• We value your well-being: Enjoy flexible leave policies, mental health awareness support, and a unique team-oriented work culture that promotes happiness and health in body, mind, and spirit.
• We value your professional growth: We are committed to mentoring our team to help you reach your full potential.

• We have a friendly/inclusive culture: Step into an environment where mutual respect and kindness thrive. You'll work in a stimulating, high-volume environment alongside colleagues who are eager to share their expertise.

• Exceptional First Impressions: Are you the person who effortlessly leaves a positive and lasting first impression? We want you! The ideal candidate will possess outstanding communication and customer service skills, ensuring our clients and referring veterinarians feel valued and supported.
• Adaptability and Multitasking: In our fast-paced environment, versatility is key. If you thrive on multitasking and can navigate unexpected situations with ease, you're the problem solver we're looking for.
• Customer Service Excellence: If you've excelled in customer service, you know the importance of building positive relationships. Your ability to provide outstanding service aligns seamlessly with our commitment to delivering an exceptional client experience.
• Flexibility and Adaptability: Be a team player who thrives in a collaborative environment, adapting to situations where protocols may not apply and handling unanticipated tasks with grace.

• 401(k) with matching contributions
• Health, dental, and vision insurance
• Life insurance coverage
• Paid time off (PTO) for work-life balance
• Flexible scheduling options
• Employee discounts on veterinary services
• Professional development assistance and ongoing training
• License reimbursement

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Compensation details: 17-20 Hourly Wage

PI2fafc07e32c1-3631

Help Others, Make a Difference, Save a Life.

Do you want to make a difference in people's lives every day?
Or help people navigate the tough spots in their life?
And do it all while working where your hard work is appreciated?

You have a lot of choices in where you work…make the decision to work where you are valued!

Join the McNabb Center Team as the FEI Care Coordinator today!

The FEI Care Coordinator

Duties:

• Responsibilities include serving a minimum of 15 families at time for a period of 90 days post-crisis intervention.
• Duties also include meeting with families, coordinating supports for monthly Family Team Meetings (FTM), and organizing monthly family engagement activities.

JOB PURPOSE/SUMMARY

Summary of role of team:

• "Family Empowerment Initiative" or "FEI" provides support to low-income families, children ages birth (0) to eighteen (18), and their caregivers.
• This includes, but is not limited to, intensive services, crisis services, self-sufficiency through trauma informed services, case coordination, peer support, parent/caregiver education, and family engagement strategies.

Summary of position:

• The Care Coordinator provides trauma-informed, family-centered services to children and youth experiencing a mental health crisis, including those referred from mobile crisis units, crisis stabilization units, walk-in centers, emergency departments, psychiatric hospitals, and other acute care settings.
• The Care Coordinator provides linkage to community resources, clinical services, and natural supports related to the child/youth.
• Engagement in both person, and collateral contacts required. Staff will be an active participant in FTM to create the Individualized Services Plan (ISP).

TYPICAL WORKING CONDITION/ENVIRNMENT

• This position spends the majority of their time working at Knox Children & Youth (C&Y) Center, and seeing individuals in their homes and community.
• With program development, attendance to community and Center running meetings is required.
• In person attendance is preferred.

JOB DUTIES/RESPONSIBILITIES

This job description is not intended to be all-inclusive; and employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities. This job description does not constitute a written or implied contract of employment.

1. Direct Care

Initial Contact:

• Make initial contact with the referred family within twenty-four (24) hours of receiving the referral.

Initial Visit:

• Provide initial intake in partnership with the Peer Support Specialist visit within 72 hours of referral.

First Month of Services:

• Conduct a minimum of one face-to-face, in-home visit or one telephonic or video contact with the family each week during the first month of services.

Second and Third Months of Services:

• Conduct a minimum of one face-to-face, in-home visit or one (1) telephonic or video contact with the family each week during months two and three.
• Ensure that at least one of these weekly contacts is a face-to-face, in-person visit every other week during months two and three. One face-to-face, in person meeting can be the monthly FTM.
• Complete an Eligibility Assessment and Assessment Plan for each eligible Low-income family within ten business days of initial contact.

2. Quality Care

• Responsible for ensuring all phases and activities of the Wraparound Process are done to the high quality and fidelity - accountable to family team.
• Provide outreach and engagement to families upon referral to the program by conducting initial phone contact and the intake process with the assistance of the Peer Support Specialist (PSS).
• Complete an assessment of the family including Child and Adolescent Needs and Strengths (CANS) assessment, Caregiver Strain Assessment, and other national evaluation tools to develop a care plan.
• In partnership with the PSS, provide face-to-face direct service hours to families including support, referrals and assistance with the development of positive parenting, safety planning, basic life skills and parenting a child/youth with special needs.
• In collaboration with the PSS, assist families in developing a list of individuals they want to attend the Family Team Meetings.
• Ensure that the wraparound process is family driven and that families experience ongoing participation in and ownership of their care plans.
• Provide liaison functions for the team members and service providers.
• In collaboration with the PSS, creation of the family team and scheduling of case conferences/family team meetings in collaboration with PSS and family members.
• As a result of the family team process, develop, and coordinate Individual Service Plan (ISP) with the family and PSS.
• Linkage to community resource, clinical services, and natural supports related to the child/youth.
• Be available for crisis calls; collaborate to provide support during the crisis and following the crisis.
• Ensure that crisis safety plan and assessment are completed, in collaboration with all service providers.
• Skill building with child/youth as appropriate.
• Maintain and build community relations, through education and advocacy and participating in external meetings such as the Community Advisory Board (CAB), Council on Children's Mental Health (CCMH) meeting and other meetings related to children/youth and families.
• Collaborate with program supervisor to train staff, provide field case consultation and support to new staff.
• Encourage youth and family voice and choice.
• Be knowledgeable and sensitive to the culture of the youth and family and effectively convey that to team members.
• Empathize with families.
• Focus on empowering children/youth and families.
• Display strong organizational skills and be a self-starter.
• Strong desire to help people.
• Promote active listening.
• Be flexible.
• Be able to articulate the strengths of the youth and family to team members.
• Celebrate and acknowledge differing points of view.
• Manage potentially tense and/or uncomfortable situations and conversations'.
• Be able to reframe negative comments into need statements.
• Summarize key points.
• Be able to brainstorm an evaluate ideas without judgment.
• Promote and support the consensus of effective action plans.
• Provide continued focus on goals setting and goal attainment.
• Provide continuous check-ins with team members.
• Monitor and support team members to complete assigned action steps.
• Knowledge of children and youth who have emotional and behavioral disorders.
• Knowledge and experience with the juvenile justice, education, and/or other child-serving systems.
• Desire to help and support families, with strong customer services skills.
• Commitment to system of care principles, cultural competency and effective teamwork.

3. Complete all documentation in compliance with CARF, insurance and funding standards.

• Maintain up-to-date case records on each client, family, including weekly contact reports, service agreements, evaluations, and termination summaries.
• Completes and signs EMR progress notes within two business days of encounter.
• Ensures that all clients have an up to date ROI, care plan, crisis plan, consent to contact after discharge, DLA-20, and updated signature admissions page every 6 months, and as needed.
• Creates and coordinates treatment interventions that are reflected in progress note documentation based on the ISP goals.
• Provides completed Daily Contact Logs to supervisor by date assigned.
• Attends supervision with program supervisor.

4. Team Atmosphere

• Participate in teamed-based supervision meetings.
• Team maintenance and transition coordination.
• Display effective communication.
• Be approachable and engaging.
• Ability to promote teams that are cohesive and promote trust.
• Display a knowledge of child serving systems and local resources.
• Works effectively as a team contributor on all assignments.
• Works independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
• Is expected to have regular and predictable attendance, and the ability to work cooperatively with others.
• Demonstrates a consideration and concern for fellow workers and their jobs and promotes harmonious relationships and attitudes.
• Accepts additional assignments and/or changes in assignment and/or work.
• Promotes an environment in which the culture and spiritual beliefs of the individual are respected.

5. Completion of expected monthly productivity report, to be provided to supervisor by the 5thof the following month.

COMPENSATION:

• Starting salary for this position is approximately $19.34 /hr based on relevant experience and education.

Schedule:

• Primary working hours are Monday through Friday, and should be provided at times that meet the needs to the families served.
• On site supervision is preferred, and position must be available via phone if a function of the position requires being out of office.

Travel:

Equipment/Technical Competency:

• Position requires working knowledge of Excel, Word, Microsoft Office, and any other platforms required by funders.
• Position requires regular use of a computer, and appropriate phone etiquette.
• Position is required to respond to all voicemails, emails and messages within 24 hours.

Equipment/Technology:

• Position requires a cell phone, in the event staff need to contact the position when not in the office.
• Cell phone may be provided by the Center or reimbursement for these expenses is considered.

QUALIFICATIONS - FEI Care Coordinator

Experience / Knowledge:

• Must possess a minimum of B.A or B.S. degree in social work, psychology, or related field with a preferred minimum of two (2) years clinical intervention experience in serving youth with SED or emerging adults with mental health conditions.
• Ability to create effective relationships with individuals of different cultural beliefs and lifestyles.
• Effective verbal and written communication skills.
• Strong interpersonal skills and the ability to work effectively with a wide range of constituencies in a diverse community.
• Ability to develop and deliver case presentations.
• Ability to analyze complex information, and to define and solve problems.
• Ability to work effectively in a team environment.
• Ability to work in partnership with peer/family support specialists with lived experience.

Education / License:

• A minimum of a bachelor's degree in a social or behavioral science or other related acceptable field with one to three years' experience or training in social services.

Physical/Emotional/Social - Skills/Abilities:

• This position requires utilizing a personal, dependable vehicle to conduct Center business.
• Maintaining a dependable vehicle and certified driver status is a condition of employment.
• This position also requires that the employee have an F Endorsement on his/her Driver License to be available to transport individuals as needed.
• Required to be certified in and adequately implement verbal and physical de-escalation techniques that include a wide range of bodily movements including but not limited to grasping, holding another person, running, and walking.
• Physical de-escalation techniques will only be implemented at Helen Ross McNabb Center facilities, and not in community settings.
• Additionally, an essential job function is a reliable, predictable 40 hour per week job, on site and in the community, with regular attendance.
• Hearing of normal and soft tones.
• Close eye work.
• Valid driver's license.
• Lifting up to 50lbs.
• Frequent sitting, standing, walking, bending, stooping, and reaching.

Location:

• Knox County, Tennessee

Apply today to work where we care about you as an employee and where your hard work makes a difference!

Helen Ross McNabb Center is an Equal Opportunity Employer. The Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment.

Helen Ross McNabb Center conducts background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing. Bilingual applicants are encouraged to apply.

Compensation details: 19.34-19.34 Hourly Wage

PI6afc209a2d94-3631

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Pay is $16 per hour, which may be below your state's minimum wage. Please take this into consideration when applying.

Locations: Louisiana Regions 2,3, 7, 8, and 9

Pay: $16.00/hour + benefits

Schedule: Monday–Friday, 8:00 AM – 5:00 PM

Join Conduent as a Client Monitoring Field Specialist and help support participants across your assigned region in Louisiana. This role requires daily travel and in-person visits to monitor services and ensure program requirements are met. You will complete about 10 in-person visits per day, update client records, and report any participant changes or concerns. This position is ideal for someone who works well independently, stays organized, and manages time effectively.

Job Duties

Travel daily within your assigned region (75% travel).

Complete in-person monitoring visits.

Enter information into the client database.

Document participant updates, issues, and outcomes.

Complete Elder and Adult Protective forms when needed.

Follow required timelines and procedures.

Requirements

• High school diploma or GED

• Available to work Monday–Friday, 8:00 AM – 5:00 PM

• Able to travel 75% daily within assigned region, and work from home 25%

• Valid Louisiana driver’s license and auto insurance

• Basic Microsoft Office skills (Outlook, Teams, Word)

• Strong communication and organizational skills

• Ability to work independently and manage multiple tasks

Preferred Qualifications

• At least one year of experience working with older adults or individuals with disabilities

• Knowledge of healthcare or Medicaid programs

Flexible Working

At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone, too. 

In this role, you can expect the following working conditions:

• Hybrid work: Work in a way that allows you to work from home during portions of your week and have time onsite to connect with other team members and business leaders. 

Working For You

Perks and rewards designed for you:

• Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.
• Retirement Savings: We will support you as you save for your future.
• Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.
• Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
• Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.
• Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.
• Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.

Due to varying state and local minimum wage laws, we are currently only able to hire candidates residing in states where our compensation structure complies with applicable wage regulations. As a result, we may be unable to consider applicants from certain states or municipalities at this time.

Join Us

At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates. We strive to create a culture where you can: 

• Bring your authentic self to work 
• Grow and thrive, both personally and professionally 
• Make a difference with our clients, in our communities, and with the millions of people we support  

When you join Conduent, you are engaged in creating the future - both our company’s and your own. With more than 60,000 associates across 24 countries, we will provide you the opportunity to grow with a team of people who will challenge and inspire you to be the best! 

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information.  For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $16.00. 

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:  click here to access or download the form.  Complete the form and then email it as an attachment to   You may also click here to access Conduent's ADAAA Accommodation Policy.