Direct of Design

The Director of Design is responsible for leading the overall design function at EZZI Signs, ensuring high-quality, efficient, and scalable design execution across all projects. This role sets the vision, standards, structure, and performance expectations for the Design Team while aligning design operations with company growth, profitability, and customer satisfaction goals.

Key Responsibilities

Leadership & Team Development

• Lead, mentor, and develop Design Team members
• Establish clear KPIs, performance expectations, and accountability across the team
• Conduct performance reviews and implement development plans
• Build a scalable team structure to support company growth
• Oversee hiring, onboarding, and training of all design personnel
• Foster a culture of ownership, accountability, and continuous improvement

Strategic & Operational Oversight

• Own the overall design workflow, capacity planning, and resource allocation
• Ensure proper staffing levels and workload balance across all projects
• Identify bottlenecks and implement process improvements to increase efficiency
• Develop and maintain standardized procedures, templates, and design systems
• Partner with leadership to align design capacity with revenue and production goals

Quality & Standards

• Establish and enforce company-wide design standards and verification processes
• Ensure all design outputs meet quality, accuracy, and constructability requirements
• Oversee continuous improvement of design accuracy to reduce field errors and rework

Cross-Functional Collaboration

• Work closely with Project Management, Sales, Permitting, Production, and Installation teams
• Ensure design deliverables align with project scope, budget, and timelines
• Improve communication workflows between departments
• Act as the escalation point for complex design or coordination issues

Process & Systems Development

• Develop and implement scalable design processes within Odoo (or project management systems)
• Standardize design templates for key customers and national accounts
• Implement tracking and reporting for design KPIs (turnaround time, accuracy, revisions, etc.)
• Drive automation and efficiency through tools, systems, and best practices

Client & Project Oversight

• Support high-level or complex projects requiring advanced design oversight
• Review and approve critical design packages when needed
• Ensure design solutions meet client expectations and brand standards
• Partner with Sales on design strategy for key accounts and proposals

Skills & Competencies

• Strong leadership and team development skills
• High-level organizational and operational management ability
• Deep understanding of signage materials, fabrication methods, and installation constraints
• Strong problem-solving and decision-making skills
• Ability to manage multiple priorities in a fast-paced environment
• Excellent communication and cross-functional collaboration skills
• Strong attention to detail with a focus on quality and accuracy
• Strategic thinking with a focus on scalability and efficiency

Technical & Tools

• Proficiency in design software (Corel) and digital mock-up tools
• Strong understanding of material specifications and production processes
• Experience implementing design systems, templates, and standards