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• Provide day-to-day operational support for Microsoft D365 Finance & Operations, including provisioning and termination of system access and roles.
• Respond to and resolve production incidents (performance, access, data accuracy, and system issues) using a structured, methodical troubleshooting approach.
• Ensure incident, request, and defect tickets are managed and resolved within defined SLA targets, maintaining high standards of quality and customer satisfaction.
• Actively manage and report on the operational backlog, providing key performance indicators aligned to service level commitments.
• Conduct root cause analysis for major and critical incidents, implementing resolutions, workarounds, and preventative improvements to reduce recurrence.
• Lead continuous improvement initiatives by developing and enhancing operational processes, procedures, and documentation, collaborating with cross-functional teams for alignment.
• Develop and maintain strong, credible relationships with key IT and business stakeholders, as well as third-party vendors and strategic suppliers.
• Write and maintain custom programs and scripts, and configure ERP applications to support business requirements.
• Analyze existing infrastructure and lead or contribute to system enhancements and optimizations.
• Lead the integration and release of new applications and updates into the existing environment, ensuring service acceptance criteria and operational deliverables are met prior to handover.
• Maintain a comprehensive and up-to-date knowledge base covering application architecture, common issues, support procedures, and FAQs.
• Proactively monitor applications and environments (alerts, performance, system health) to identify and address potential issues before they impact users.
• Support configuration and customization of Production and Sandbox D365 environments using tools such as Lifecycle Services (LCS), Power Platform, and Azure.
• Ensure data quality, integrity, and consistency across enterprise systems by adhering to approved workflows and procedures.
• Understand and comply with Sarbanes-Oxley (SOX) control requirements, supporting audit preparation and remediation activities as required.
• Ensure compliance with company standards, security policies, and operational procedures to safeguard application integrity.
• Stay current on D365 features, updates, and best practices, as well as organizational standards, through participation in change governance forums (e.g., CAB, VMOB).
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
• All other duties as assigned
  
  

• 5–7 years of progressively responsible technical experience, including experience in a team lead or senior technical role.
• At least 5 years of hands-on technical experience with Microsoft Dynamics 365 Finance & Operations.
• Strong working knowledge of Windows Server, Windows desktop environments, SQL Server, Azure, and the Power Platform.
• Excellent verbal and written communication skills, with the ability to engage effectively with technical and non-technical audiences.
• Strong technical troubleshooting and diagnostic skills across application and infrastructure layers.
• Proven customer-focused mindset with the ability to resolve issues effectively and deliver solutions that meet business needs.
• Strong organizational, analytical, and conceptual skills with a high attention to detail.
  
  

Healthcare Recruiter

Classification: Exempt

Reports to: Director of Human Resources

Location: Brentwood, TN

About Intune Physical Therapy

At Intune, we build deeply personalized physical therapy experiences. As a family business, we launched Intune with the core belief that physical therapy should be personal: a personal plan of care tailored to each individual’s goals and circumstances, and an outstanding patient experience based on personal and lasting relationships. We believe that by prioritizing the individual and committing to their long-term and full-body healing, we can make a profound and lasting impact on our patients and our communities.

Our parent company, Highland Ventures, is a national venture management company focused on strategically developing and operating businesses centered around its real estate portfolio. A family-owned business, Highland Ventures operates in the real estate, foodservice, and healthcare industries, while also evaluating other industries for investment. Our current businesses include:

• Hoogland Restaurant Group: The largest franchisee of Marco's Pizza with 130+ locations.
• Legacy Commercial Property: Own and manage over 700 commercial properties.
• Highland Pure Water & Ice: 24/7 kiosks with over 70 locations in 10+ states.
• Intune Physical Therapy: A rapidly growing physical therapy brand with 8 clinics and plans to be at 30+ by the end of 2026.

Role Summary

We are looking for a dynamic recruiter who is eager to join a start-up and build a healthcare company from the ground-up. If you are passionate about finding and hiring exceptional people, then this may be the job for you! The Recruiter will be responsible for hiring top-notch clinical and non-clinical employees for our PT locations across the US to ensure we are adequately staffed in order to meet the needs of our patients. They will partner with hiring managers in order to understand staffing needs, develop workforce planning initiatives, and develop strong pipelines to reduce time to fill for all positions.

Essential Functions

1. Identify hiring needs & quality candidates in partnership with hiring managers
2. Develop job descriptions and communication templates that will attract both active and passive candidates
3. Stay abreast of industry and innovative ways to attract top talent
4. Assist with development of recruitment strategies within each market to address recruiting challenges
5. Work with Marketing to increase company brand awareness among potential recruits and professional relationships
6. Develop best in class sourcing strategies to develop high quality active and passive candidate pipelines.
7. Attends career fairs and other recruitment events
8. Review applicant pipeline and determine when sponsored ads are needed and manage sponsorship budget
9. Maintain accurate candidate electronic files and documentation
10. Develop and maintain professional relationships with colleges & universities and diverse professional organizations.
11. Manage onboarding of all new hires including review results of background checks and communicate issues accordingly
12. Ensure that recruitment and employment activities are in compliance with government regulations
13. Participates in special projects as needed

Competencies

1. Strong knowledge of all aspects of recruiting and sourcing strategies of top healthcare talent
2. Excellent communication skills - both verbal & written
3. Thoroughness and attention to detail
4. Ethical conduct
5. Teamwork & collaboration skills
6. Flexibility and willingness to learn
7. Technologically savvy
8. Excellent interpersonal skills with ability to manage confidential and sensitive information
9. Knowledgeable of the principles, practices and procedures related to recruiting and onboarding

Position type and expected hours of work

This is a full-time position. Days and hours of work are typically Monday through Friday, 8/9:00 a.m. to 5/ 6 p.m. The home office is located in Brentwood, TN and team members are required to work in the office 5 days per week.

Travel

Ability to travel as needed for recruiting and hiring events.

Required education and experience

• Bachelor’s degree
• 3 years+ in recruitment required
• Experience in healthcare recruitment for a multisite organization preferred
• Familiarity with software programs used in this job preferred (i.e. Microsoft, Indeed, LinkedIn, ATS)

Other duties

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Executive Assistant to CEO & COO (Naperville, In-Person)

Full-Time | Monday–Friday

SNT Biotech is a growing healthcare technology and diagnostics company focused on preventive screening solutions that help health plans and healthcare organizations close gaps in care.

We are seeking a highly polished, proactive, and exceptionally organized Executive Assistant to support our CEO and COO in our Naperville office.

This role is ideal for someone who has experience supporting senior executives in a fast-paced environment and who takes pride in keeping priorities organized, communications moving, and important follow-ups from falling through the cracks.

This is not a purely administrative role. In addition to executive support, this person will help coordinate business follow-up, organize leads and communications, and bring structure to a busy and growing organization.

This is an in-person role. Candidates must be able to commute to Naperville, Illinois Monday through Friday.

Key Responsibilities

Executive Support

• Manage complex calendars for the CEO and COO

• Coordinate internal and external meetings across multiple priorities

• Monitor high-volume inboxes and flag priority items

• Prepare daily and weekly priority lists to support executive focus

• Coordinate travel arrangements and meeting logistics

Communication and Follow-Up

• Draft polished professional emails and meeting follow-ups

• Track action items and ensure next steps are completed

• Maintain organized notes and summaries from meetings

• Support preparation of presentations and key documents

Business and Client Coordination

• Organize conference leads and follow-up activity

• Coordinate outreach and meeting scheduling with prospective clients

• Maintain CRM updates (Salesforce or similar systems)

• Assist with proposal preparation and follow-up materials

• Help leadership stay organized around active opportunities and conversations

Administrative Organization

• Maintain organized digital files and trackers

• Help create structure around recurring administrative and business tasks

• Support day-to-day coordination that keeps leadership operating efficiently

Qualifications

• 5+ years of experience supporting senior executives (CEO, COO, founder, or other C-suite leaders)

• Excellent written and verbal communication skills

• Strong organizational skills and attention to detail

• Ability to manage multiple priorities in a fast-moving environment

• High level of professionalism and discretion

• Comfortable using Google Workspace, Microsoft Office, LinkedIn, and CRM systems such as Salesforce

• Confident interacting with clients, partners, and senior stakeholders

• Must be able to work on-site in Naperville Monday through Friday

Preferred Experience

• Experience supporting executives in a founder-led or growing company

• Experience helping organize client follow-up or sales coordination

• Familiarity with CRM systems and conference lead follow-up

• Experience working in healthcare, diagnostics, or other fast-paced industries

Compensation and Benefits

Salary range: $65,000 – $80,000 depending on experience

Benefits include

• Health insurance

• 401(k)

• Paid time off

Why This Role Matters

This role plays an important part in helping leadership stay organized, responsive, and focused as the company continues to grow. The right person will become a trusted partner in keeping communication, priorities, and follow-ups moving across the business.

How to Apply

Please submit your resume along with a short paragraph explaining why you would be a strong fit for this role. Candidates must be able to work on-site in Naperville, Illinois.

Company Description 

Veranova is a global leader in the development and manufacturing of complex active pharmaceutical ingredients (APIs) for pharma and biotech customers. With deep technical expertise and impressive flexibility, we develop solutions and processes that support and accelerate innovation. We are looking for a Master Scheduler to join our dynamic team in New England. 

Job Summary 

We are seeking a Master Scheduler who thrives in high-complexity, fast-paced environments. This isn’t just a data entry role; you will be the "engine room" of our site operations, bridging the gap between long-term strategic planning and daily execution. You will play a pivotal role in evolving our Sales & Operations Planning (S&OP) process and leveraging technology to navigate the intricacies of contract manufacturing. 

Key Responsibilities / Accountabilities

• 
  
• Maintain the high-level site capacity and resource forecast within Saviom while simultaneously managing the granular, day-to-day production schedule in Microsoft Dynamics 365 (D365).
  
• Ensure alignment between R&D, Clinical, and Commercial timelines to maximize suite utilization and labor efficiency.
  
• Drive the site toward achieving "Ready to Execute" (RTE) milestones and maintaining high "Schedule Adherence" percentages.
  
• Lead the implementation of a fully integrated S&OP process, facilitating cross-functional meetings to align Finance, Business Development, and Operations.
  
• Evaluate the effectiveness of current scheduling tools. Identify opportunities for AI integration or advanced data analytics to improve predictive modeling and bottleneck identification.
  
• High emotional intelligence with the ability to translate technical constraints into business impacts for stakeholders.
  
• Aggregate and interpret complex datasets across multiple platforms to provide actionable insights for site leadership.
  
• Experience in a regulated environment (API/Biologics) and familiarity with platforms like Veeva is a significant plus.
  
• Ability to forecast 6–18 months out while managing the next 24 hours.
  
• Communication Bridge: Act as the primary point of contact for internal teams and external clients regarding timeline commitments and capacity constraints.
  
• Quality Integration: Author and manage quality events (Deviations, CAPAs, or Change Controls) within our QMS (Veeva Vault), ensuring that scheduling changes remain compliant with cGMP standards.
  
  • 
    
  • Other duties as assigned. 
    
  
  

Qualifications

• 
  
• CDMO Experience. You understand the unique "pivoting" required in a contract manufacturing environment where client needs and project scopes can shift rapidly.
  
• Advanced experience with Microsoft D365 and resource management software (like Saviom) is highly preferred.
  
• Ability to look at disparate data points and see the "big picture" of site capacity, helping the business navigate complexity with strategic foresight.
  
• Exceptional ability to resolve resource conflicts and timeline bottlenecks.
  
• 5–8 years of progressive experience in planning or engineering, ideally within pharmaceutical, biotech, or specialty chemical manufacturing.
  
• Strong leadership and interpersonal skills with the ability to influence without direct authority.
  
• Demonstrated ownership, accountability, and follow-through in complex, cross-functional environments.
  
• Excellent communication and presentation skills (written and verbal).
  
• Proficiency with ERP systems (SAP, Oracle, or Microsoft D365) and Microsoft Office Suite (Excel, PowerPoint, Word). Comfortable with/able to thrive in conditions of change and complexity.  
  
• Proven and strong project and change management capabilities. 
  
• Strong analytical and qualitative skills desirable. 
  

Pay Range: $80,000 - $95,000

Our Commitment:

• 
  
• Health & Wellness: Comprehensive health & Wellness benefits. Access to mental health resources and wellness programs. Generous PTO and holiday pay policies. 
  
• Financial Wellness: Veranova is committed to fair and transparent compensation practices. This includes a competitive base salary, eligibility for performance-based bonuses, and an attractive 401(k) Plan with company match. Salary ranges reflect the scope and expectations of the role, and are based on market data, internal equity, and role-specific factors. Final compensation may vary depending on experience, skills, education, and business needs.
  
• Professional Development: Opportunities for continuous learning through LinkedIn Learning, workshops, conferences, and mentorship. Tuition Assistance for Undergraduate and Graduate degree programs.
  
• Inclusive Culture: At Veranova, an inclusive culture is integral to our values. We are committed to ensuring that everyone can bring their full self to work and thrive in their career.
  

How to Apply: 

At Veranova, we are on a mission to meet people that believe in our values and can contribute to the team in a variety of ways. Please visit   to view all open roles and join our Talent Community to stay connected and learn about opportunities as they arise. 

We value a range of experiences and perspectives. If you want to be part of improving and saving the lives of patients, we encourage you to apply regardless of whether you meet every qualification listed. 

Additional Information:

Applicants for this role must be authorized to work in the United States without further employer sponsorship.  

Agency and Search Firm Representatives: Veranova does not accept unsolicited resumes from agencies and/or search firms for this job posting. 

All your information will be kept confidential according to EEO guidelines.

Veranova is an Equal Opportunity Employer. It is the policy of Veranova to provide equal employment access and opportunity to all persons regardless of age, race, color, national origin, religion, sex, sexual orientation, gender identity and/or expression, physical or mental disability, genetic information, citizenship, marital status, veteran status, or any other characteristic protected by federal, state, or local law.

All applications are carefully considered, and your details will be stored on our secure Application Management System. This is used throughout Veranova for the selection of suitable candidates for our vacancies as they arise. Veranova respects your privacy and is committed to protecting your personal information. For more information about how your personal data is used please view our privacy notice.

Job Title: Social Media Specialist

Work Arrangement: Hybrid

Employment Type: Three month contract

Position Overview

We are seeking an experienced Social Media Specialist to provide temporary leave coverage. This role will own day-to-day social media management across multiple brand channels, ensuring consistent, engaging, and on-brand content that supports marketing and organizational goals.

Key Responsibilities

• Manage daily social media activity across LinkedIn, Instagram, and Facebook.
• Plan, create, and publish organic content aligned with brand strategy.
• Support community management and audience engagement.
• Collaborate with internal teams to ensure consistent messaging.
• Track performance metrics and apply platform best practices to optimize results.
• Provide ad hoc social media support as needed.
• Support paid social campaigns, including setup and optimization (preferred).

Qualifications

• Proven experience managing branded social media accounts.
• Strong content creation and copywriting skills.
• Experience with paid social advertising preferred.
• Ability to work independently with minimal supervision.
• Strong organizational, communication, and analytical skills.

• Strategic Leadership:
  • Able to define a vision for a site of approximately 200 staff members, including the development of a 3 to 5 year operating plan
  • Prior experience managing responsibility of the P&L and balance sheet for a manufacturing site.
  • Deliver annual revenue, profit, EBITDA, and cash targets through effective P&L management.
  • Execute capital projects on average of +$10M to ensure facilities, equipment, and systems meet production demand and compliance requirements.
  • Develop and execute site master plan which includes building talent capabilities that results in the site meeting branded large pharma industry standards to facilitate new business.
• Regulatory & Compliance:
  • Ensure strict adherence to cGMP, FDA, and DEA regulations for controlled substances.
  • Maintain FDA audit readiness and compliance with OSHA, EPA, DEA and other regulatory agencies.
• Process Excellence & Operational Performance:
  • Drive process improvement initiatives, lean manufacturing, and digital transformation to optimize throughput and reduce costs.
  • Assess site operations and drive execution of cost reduction initiatives to improve productivity and profitability of products
  • Implement best practices for manufacturing
  • Deep understanding in Process Safety Management, Environmental understanding, including wastewater treatment plant operations and security programs.
  • Oversee ERP and compliance systems (including D365) for operational efficiency.
• Commercial & Customer Focus:
  • Partner with Commercial teams to define and execute strategies for revenue growth and customer satisfaction.
  • Ensure timely delivery of products in compliance with regulatory requirements.
• People Leadership:
  • Recruit, develop, and retain high-caliber talent through succession planning and performance management.
  • Demonstrates deep understanding on cultural transformation
  • Foster a culture of engagement, accountability, and continuous improvement.
• Business Development:
  • Enable the site to deliver late -phase/commercial CDMO programs that include the acquisition of new customers, tech transfer and scale up production.
  • Participate in strategic initiatives including market expansion, technology alliances, and evaluation of new products.
  • Support acquisition and rationalization activities as needed.
    
    

• Bachelor’s degree in Chemical Engineering, Chemistry, Pharmaceutical Sciences, or related field (advanced degree preferred).
  
  

• 15+ years in API small molecules pharmaceutical manufacturing leadership roles, with proven expertise in cGMP, FDA, and DEA compliance for APIs and controlled substances.
• Proven experience in generics manufacturing with knowledge and capabilities to meet big pharma branded business.
• Demonstrated success in operational turnarounds, quality remediations, or start-up of manufacturing facilities.
• Strong background in process optimization and continuous improvement methodologies.
  
  

• Exceptional leadership, communication, and change management skills.
• Detail oriented, advance analytical capabilities and high learning agility
• Ability to manage complex operations and deliver results in a dynamic environment.
• Understanding transactional process improvements
• Understand how to develop and implement operating mechanism and meeting structure to manage operations at the site, including the definition and implementation of KPIs and tier meetings.
  
  

• Health & Wellness: Comprehensive health & wellness benefits. Access to mental health resources and wellness programs. Generous PTO and holiday pay policies.
• Financial Wellness: Veranova is committed to fair and transparent compensation practices. This includes a competitive base salary, eligibility for performance-based bonuses, and an attractive 401(k) Plan with company match. Salary ranges reflect the scope and expectations of the role, and are based on market data, internal equity, and role-specific factors. Final compensation may vary depending on experience, skills, education, and business needs.
• Professional Development: Opportunities for continuous learning through LinkedIn Learning, workshops, conferences, and mentorship. Tuition Assistance for Undergraduate and Graduate degree programs.
• Inclusive Culture: At Veranova, an inclusive culture is integral to our values. We welcome people with diverse experiences and perspectives who share our mission to improve and save lives. Even if you do not meet every qualification, we encourage you to apply. Veterans, first responders, and those transitioning from military to civilian life bring valuable skills that strengthen our team.
  
  

• Lead and manage complex, cross-functional Medical Affairs projects, including medical content development, MLR (Medical/Legal/Regulatory) review processes, MA operations, and MA consulting.
• Serve as the primary Client/Project Manager for assigned client projects, ensuring timely delivery, quality standards, and strategic alignment with client objectives.
• Oversee project teams composed of internal staff and external consultants, ensuring effective collaboration and resource utilization.
  
  

• Contribute to the development and execution of Global Medical Affairs strategies, aligning with broader organizational goals and client needs.
• Actively participate in the MA leadership team to shape solution offerings, drive innovation, and support business growth.
• Support the design and implementation of scalable Medical Affairs models and frameworks across therapeutic areas and geographies.
• Lead and manage the development of the positioning and marketing information related to EVERSANA’s Medical Affairs Excellence & Strategy and related consulting services. Including, oversight of capabilities presentations, development of case studies, white papers, publications, and information on .
• Create/Drive Thought leadership in partnership with MA / MI leadership team across via position papers, webinars, conferences, social media, and other channels, collaborating with marketing and commercialization team to run marketing campaigns on new opportunities.
  
  

• Drive continuous improvement in Medical Affairs operations, including process optimization, technology adoption, and performance metrics.
• Champion the integration of digital tools and platforms to enhance medical content delivery, stakeholder engagement, and operational efficiency.
• Collaborate with internal stakeholders to identify and implement innovative approaches to Medical Affairs service delivery.
  
  

• Partner closely with leaders across Global Medical Information, Global Medical Affairs, and other EVERSANA business units to deliver integrated, best-in-class solutions.
• Facilitate cross-functional alignment and communication to ensure consistency and excellence in Medical Affairs deliverables.
• Represent Medical Affairs in strategic discussions with internal and external stakeholders, including clients and industry partners.
  
  

• Build, mentor, and manage high-performing Medical Affairs teams, fostering a culture of collaboration, accountability, and professional growth.
• Support recruitment, onboarding, and training of new team members (FTEs and consultants) to ensure capability alignment with evolving business needs.
• Promote knowledge sharing and best practices across teams and projects.
  
  

• Cultivate Trusted Partnerships: Build and maintain strong, long-term relationships with client stakeholders, acting as a strategic advisor and trusted partner in Medical Affairs transformation.
• Client Satisfaction & Retention: Monitor client satisfaction through regular check-ins, feedback loops, and performance reviews; proactively address concerns to ensure high retention and repeat business.
• Strategic Account Growth: Identify opportunities to expand EVERSANA’s footprint within client organizations by aligning new offerings with evolving client needs and priorities.
  
  

• Hours: Monday-Friday, 40+ Hours/week
• Travel: Up to 25%.
  
  

• Medical / Scientific degree, PharmD, MD, PhD, etc.
• 5+ years of experience in Medical Affairs within the pharmaceutical, biotechnology or device/diagnostics industry
• Demonstrated experience with project management, including vendor and / or technology management
• Experience with Medical Affairs Operations and Excellence across Medical Information, Medical Communications, HEOR, Investigator Initiated Studies, Independent Medical Education, Evidence Generation, etc.
• Results driven and team-oriented, with the ability to influence outcomes as necessary
• Able to innovate, analyze, and solve problems with minimal supervision. Passion for technology, innovation (including AI), and process improvement
• Exceptional attention to detail and communication skills
• Demonstrated ability to manage multi-client projects simultaneously while advancing company goals / initiatives
• Ability to communicate and interact effectively with clients
• Experience working in Agile culture, ability to effectively manage shifting priorities, and experience in fast-paced environment is a plus
  
  

Discover Veranova:

At Veranova, we believe people are our most important asset, and we are dedicated to building the most talented workforce in our industry. Our commitment to uncompromising focus on quality, compliance, safety, and excellence in delivery shapes everything we do. We are not just looking for skills; we are seeking innovative individuals who have a mindset open to learning and growth, and a desire to make a difference.

Veranova is a global leader in the development and manufacturing of complex active pharmaceutical ingredients (APIs) for pharma and biotech customers. With deep technical expertise and impressive flexibility, we develop solutions and processes that support and accelerate innovation. 

Join us on our mission to enable current and next-generation therapeutics to improve and save the lives of patients. 

Role Overview:

Perform calibration, maintenance, troubleshooting, and installation of plant and lab instrumentation and control equipment. Enter and maintain repair, maintenance, and calibration data into computerized maintenance management systems.

Core Responsibilities:                                                              

• 
  
• Collaborate with cross-functional teams to drive impactful projects. 
  
• Foster a culture of openness and creatively, encouraging diverse perspectives. 
  
• Manage and execute the calibration program for both the Devens and North Andover sites.
  
• Perform calibration scheduling and history tracking utilizing Computerized Maintenance Management Systems.
  
• Install, maintain, and troubleshoot plant and lab instrumentation and control equipment.
  
• Maintain inventory levels for repair and critical spare parts.
  
• Manage activities and schedules for outside contracted services.
  
• Generate operating and maintenance Standard Operating Procedures (SOPs) for calibration and preventative maintenance activities.
  
• Develop equipment specifications and assist in process system designs.
  
• Conduct formal investigations of equipment and system problems using root cause process.
  
• Document all calibrations on Regulatory Asset Management System.
  
• Additional assignments/ duties to support team objective and contribute to the Veranova mission may evolve based on business needs. 
  

Qualifications: 

Required

• 
  
• High School Diploma or equivalent with 5-8 years related instrumentation experience within a pharmaceutical or chemical environment.
  
• AA in engineering or other related technical field with 2-5 years related instrumentation experience within a pharmaceutical or chemical environment.
  
• Demonstrate attention-to-detail, problem solving, and ability to multi-task
  
• Ability to physically enter equipment and confined areas for maintenance purposes
  
• Able to climb ladders and stairs and work from building roofs and heights
  
• Able to wear various types of respirators, protective clothing, and hearing protection
  
• Able to read and interpret sketches, diagrams, and blueprints
  
• Able to calculate various measurements using basic math skills.
  
• Experience working in an environment that utilizes safety improvement processes, lock-out/tag-out, hot work, and other OSHA based programs.
  
• Experience with Microsoft Office and other job-related software.
  

Preferred

• 
  
• Experience in a GMP environment
  
• Formal process control (DeltaV) and computerized Maintenance System experience
  
• Prior Forklift certification
  
• Specialized training in inventory control principles.
  

Special Factors 

• 
  
• While performing the duties of this job, it is required to stand, walk, use fingers and hands to feel objects, tools, or controls; reach with hands or arms; climb or balance, stoop, kneel, crouch, or crawl when necessary for job activity.
  
• Must be able to lift and/or move up to 50 pounds and occasionally life and/or move more than 100 pounds.
  
• Must be able to travel between Devens and North Andover locations when necessary.
  
• Must be able to work rotating shifts/hours when needed, including nights and weekends.
  

Pay Range – Hourly Rate: $35.00 - $45.00 per hour

Our Commitment:

• 
  
• Health & Wellness: Comprehensive health & wellness benefits. Access to mental health resources and wellness programs. Generous PTO and holiday pay policies. 
  
• Financial Wellness: Veranova is committed to fair and transparent compensation practices. This includes a competitive base salary, eligibility for performance-based bonuses, and an attractive 401(k) Plan with company match. Salary ranges reflect the scope and expectations of the role, and are based on market data, internal equity, and role-specific factors. Final compensation may vary depending on experience, skills, education, and business needs.
  
• Professional Development: Opportunities for continuous learning through LinkedIn Learning, workshops, conferences, and mentorship. Tuition Assistance for Undergraduate and Graduate degree programs.
  
• Inclusive Culture: At Veranova, an inclusive culture is integral to our values. We welcome people with diverse experiences and perspectives who share our mission to improve and save lives. Even if you don’t meet every qualification, we encourage you to apply. Veterans, first responders, and those transitioning from military to civilian life bring valuable skills that strengthen our team.
  

Additional Information:

Applicants for this role must be authorized to work in the United States without further employer sponsorship.  

Agency and Search Firm Representatives: Veranova does not accept unsolicited resumes from agencies and/or search firms for this job posting. 

All your information will be kept confidential according to EEO guidelines.

Veranova is an Equal Opportunity Employer. It is the policy of Veranova to provide equal employment access and opportunity to all persons regardless of age, race, color, national origin, religion, sex, sexual orientation, gender identity and/or expression, physical or mental disability, genetic information, citizenship, marital status, veteran status, or any other characteristic protected by federal, state, or local law.

All applications are carefully considered, and your details will be stored on our secure Application Management System. This is used throughout Veranova for the selection of suitable candidates for our vacancies as they arise. Veranova respects your privacy and is committed to protecting your personal information. For more information about how your personal data is used please view our privacy notice.

About Dementia Alliance of North Carolina

Dementia Alliance of North Carolina believes everyone impacted by dementia deserves support, dignity, and hope—until there is a world without dementia. Serving more than 210,500 people across our state, we are committed to building a culture of care that meets families where they are.

As North Carolina’s trusted resource for dementia education, support, and navigation, 100% of donated funds remain in North Carolina to directly benefit individuals and caregivers. Through strong partnerships, practical education, and compassionate support, we walk alongside families every day.

We are a collaborative, mission-driven team that values financial stewardship, transparency, thoughtful systems, and continuous improvement. We believe strong internal operations make strong mission impact possible.

Position Overview

The Senior Operations Manager plays an important role in ensuring our organization runs smoothly and responsibly in support of our mission. This position blends hands-on administrative work with systems coordination to support a team of eight dedicated staff members.

Reporting to the Executive Director, this role helps maintain efficient, accurate, and compliant internal operations, enabling programs and services to thrive. The position works closely with leadership and staff across the organization and does not include direct supervision of staff.

Core responsibilities include financial administration, donor database stewardship, board support, compliance tracking, HR coordination, and ongoing improvement of internal systems and workflows.

Key Responsibilities

Financial Administration & Bookkeeping

Process mail, deposits, bill pay, and check distribution

Maintain organized accounts payable and receivable documentation

Reconcile monthly credit card statements and collect supporting receipts

Enter and code transactions in QuickBooks, attaching documentation

Generate financial reports for internal tracking and audit preparation

Assist with annual audit preparation in coordination with finance support

Maintain accurate, well-organized financial records that reflect strong stewardship

Donor Database & Development Operations

Maintain the accuracy and integrity of the donor database

Enter and update gifts, including non-cash and third-party donations

Record donor notes and track new and lapsed donors

Coordinate acknowledgment processes, including thank-you letters and memorial gifts

Support improvements to development workflows and documentation

Maintain working knowledge of CRM best practices

Board Support

Coordinate logistics and materials for Board and committee meetings

Prepare and compile board packets and supporting documentation

Maintain organized and confidential board records

Organizational Systems & Process Improvement

Support the transition from paper-based to electronic tracking systems

Document and improve internal workflows across departments

Identify inefficiencies and implement practical process improvements

Maintain internal tracking tools and dashboards

Support operational components of strategic plan initiatives

Strengthen documentation and internal communication practices

Align program data tracking with reporting and compliance needs

Compliance & Risk Management

Maintain the organizational compliance calendar, including filings, registrations, audits, and insurance renewals

Coordinate documentation for regulatory and grant requirements

Maintain vendor contracts and organizational agreements

Support secure recordkeeping and document retention practices

Help ensure internal practices align with nonprofit governance standards

Technology & Systems Administration

Serve as primary internal point of contact for systems coordination

Manage software subscriptions and vendor relationships

Maintain user permissions and access controls

Coordinate with external IT providers for troubleshooting and support

Promote strong data integrity and security practices

HR & Internal Operations

Coordinate onboarding and offboarding processes

Maintain confidential personnel files and HR documentation

Support employee benefits administration

Track performance review timelines

Maintain employee handbook and policy documentation

Support internal meeting coordination and communication systems

Who We’re Looking For

This role requires strong operational judgment and a commitment to mission-driven work within a small organization.

You are:

Operationally mature and systems-minded

Thoughtful in decision-making and clear about when to escalate

Highly accountable and dependable

Calm under pressure and comfortable balancing competing priorities

Emotionally intelligent and professional with sensitive information

Comfortable reinforcing processes respectfully and consistently

Detail-oriented and adaptable with technology

Motivated by strengthening infrastructure so programs and people can thrive

Dementia Alliance of North Carolina is an equal opportunity employer and encourages candidates from diverse backgrounds to apply

You understand that strong internal systems directly support caregivers and families across North Carolina.

Required Qualifications

3–5+ years of experience in operations, executive support, nonprofit administration, or a similar role

Experience supporting senior leadership

Proficiency in QuickBooks (or QuickBooks Online)

Experience managing databases

Strong proficiency in Google Workspace

Excellent written and verbal communication skills

Demonstrated discretion and professionalism with confidential information

Education 

Bachelor’s degree OR equivalent professional experience

Preferred Qualifications

Bilingual proficiency

Experience working in a nonprofit organization

Experience managing donor databases or CRM systems such as Bloomerang

Familiarity with nonprofit financial reporting or audit preparation

Why This Role Matters

Behind every caregiver we support and every program we deliver are strong systems that make the work possible. The Senior Operations Manager helps ensure Dementia Alliance of North Carolina operates with care, accuracy, and integrity.

By strengthening financial processes, supporting compliance, and improving internal systems, this role helps our team serve families responsibly and sustainably. Thoughtful operations build trust — with caregivers, donors, partners, and one another.

In a small, mission-driven organization, strong internal infrastructure allows compassionate, community-centered work to thrive.

Benefits

Dementia Alliance of North Carolina offers a competitive benefits package, including:

80% employer-paid health insurance

20% employer-paid dental and vision coverage

Life insurance

401(k) with matching after the first year of employment

Paid holidays, vacation, and sick leave

Professional development support

Mileage reimbursement

Ready to Apply?

Apply through LinkedIn or email the following documents to

Applications will be reviewed starting Mar 27, 2026. 

Cover letter (no more than 1 page)

Resume (no more than 2 pages)

List of two or more professional references

Incomplete applications will not be considered. 

Please use the subject line “Senior Operations Manager” in your email. 

No calls, please.

• Strategic Planning and Execution:
• Develop and implement comprehensive social media strategies that align with the overall marketing and communication goals of The Guthrie Clinic (TGC). This includes setting measurable objectives, identifying target audiences, and selecting appropriate social media platforms
• Content Creation and Management:
• Lead the creation of high-quality, engaging, and relevant content for various social media platforms. This includes writing, editing, and curating content, as well as overseeing the production of multimedia content such as videos, infographics, and podcasts
• Analytics and Reporting:
• Utilize advanced analytics tools to track and measure the performance of social media campaigns. Provide regular reports and insights to senior management, highlighting key metrics, trends, and areas for improvement
• Crisis Management:
• Develop and implement crisis communication plans for social media. This includes monitoring for potential issues, responding to negative feedback, and managing the organization's online reputation during crises
• Collaboration and Leadership:
• Work closely with cross-functional teams, including marketing, public relations, customer service, and IT, to ensure cohesive and integrated social media efforts. Provide leadership and mentorship to junior team members and other departments involved in social media activities
• Innovation and Trend Analysis:
• Stay updated with the latest trends, tools, and best practices in social media. Identify and recommend new opportunities for TGC to engage with its audience and enhance its social media presence
• Community Engagement:
• Foster and manage relationships with key influencers, partners, and stakeholders. Engage with the online community by responding to comments, messages, and inquiries in a timely and professional manner
• Training and Development:
• Conduct training sessions and workshops for staff on social media best practices, tools, and strategies. Promote a culture of continuous learning and improvement within the organization
• Budget Management:
• Develop and manage the social media budget, ensuring efficient allocation of resources and maximizing return on investment
• Compliance and Governance:
• Ensure all social media activities comply with relevant laws, regulations, and organizational policies.
  
  

• Become an advocate for The Guthrie Clinic in social media spaces, engaging in dialogues and answering questions where appropriate
• Coordinate the strategic development of tools for online community building with our patients; participate in evaluation of solutions to help develop The Guthrie Clinic’s online communities
• Establishes and maintains rapport and credibility with constituents at all levels across the enterprise