Define Althing Jobs in Usa

JOB SUMMARY

As a Switch Product Manager, you will lead the development of technology products aimed at enhancing the capabilities of pharmacists, health care professionals, and patients in delivering high-quality healthcare services. The ideal candidate will possess a strong blend of strategic thinking, technical acumen, and a deep understanding of the pharmacy and healthcare landscapes. You will work closely with cross-functional teams, including Engineering, UX, Sales, Marketing, and healthcare experts, to drive the entire product lifecycle from concept to launch. This job works closely with the Senior Product Manager and the Manager and/or Director of the group for guidance and support.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Product Vision: Collaborate with senior leadership to define and communicate a compelling product vision and strategy that aligns with the company's mission and addresses the needs of pharmacists to provide better healthcare.
• Subject Matter Expert: Be the expert regarding your product and act as a leader internally and externally for your solution.
• Financial Accountability: Understand the drivers of product profitability and assist leadership in ensuring that products are hitting financial targets including budgeted revenue and margin growth.
• Market Analysis: Conduct thorough market research, including competitive analysis and customer feedback, to identify trends, opportunities, and gaps in the pharmacy technology space.
• Requirement Gathering: Collaborate with customers, pharmacists, healthcare professionals, users, patients, and stakeholders to gather insights and translate them into detailed product requirements, user stories, and use cases.
• Roadmap Development: Contribute to and maintain a comprehensive product roadmap that outlines the prioritized features, enhancements, and initiatives necessary to achieve the product's strategic goals.
• Cross-Functional Leadership: Lead cross-functional teams, including engineering, design, and quality assurance, to ensure successful execution of the product roadmap while adhering to timelines and quality standards.
• User-Centric Design: Work closely with the design team to create intuitive and user-friendly interfaces that enable pharmacists and other health care professionals to efficiently manage patient care, medication dispensing, and communication.
• Iterative Development: Employ an iterative development approach, gathering user feedback and data to make informed decisions that enhance the product's usability, performance, and impact. Run pilot and beta programs with early-stage products and releases.
• Go-to-Market Strategy: Collaborate with the marketing and sales teams to define go-to-market strategies, positioning, and messaging that effectively communicate the value of the product to potential customers.
• Metrics and Analysis: Define key performance indicators (KPIs) to measure the success of the product and regularly analyze data to identify areas for improvement and optimization.
• Regulatory Compliance: Ensure that the product adheres to relevant healthcare regulations, privacy laws, and industry standards.
• Stakeholder Communication: Maintain clear and open communication with internal stakeholders, customers, and partners, providing updates on product development and addressing inquiries.

KNOWLEDGE & REQUIREMENTS

• Ability to prioritize multiple competing priorities.
• Ability to establish relationships across the business as well as with our customers.
• Bachelor's degree or equivalent experience in a relevant field
• Proven experience (5+ years) as a Product Manager with a direct knowledge of Claims processing/adjudication and understanding of NCPDP Standards or a similar role in healthcare technology or related industries.
• Strong background in the Pharmacy industry with direct knowledge of how Patient Assistance, Vouchers and other pre and post edits work within the Pharmacy claims processing market.
• Proficiency in agile product development methodologies and tools.
• History of experience in technical design requirements along with business skills to communicate with leadership on strategy and product direction as well as communicate directly with engineers on detailed requirements.
• Excellent communication, leadership, and interpersonal skills.
• Analytical mindset with the ability to make data-driven decisions.
• Experience with regulatory compliance and knowledge of healthcare data security.
• Demonstrated track record of successfully launching and managing technology products.
• Strategic thinker with the ability to align product goals with overall company objectives.

What’s In It For You?

• Medical, Dental and Vision Plans
• Voluntary Benefits
• HSA & FSA
• Fertility & Family Planning Benefits
• Paid Parental Leave
• Adoption Assistance Program
• Employee Resource Groups
• Flex PTO for Exempt Associates & up to 15 PTO days in first year of employment for non-exempt associates
• 11 Paid Holidays
• Corporate Wellness Program
• 401(k) plan offering both pre‑tax and Roth contributions, plus an employer match

Job Title: Lab Assistant

Location: Dover DE 19901

Duration: 3 months Contract to hire.

Job Description Summary:

Must Have: LC-MS, GC-MS , and sample preparation

The Instrument Readiness Specialist provides operational and technical support for LC-MS, HPLC, and GC-MS laboratories at Customer facilities in Delaware. This role is responsible for routine instrument operation, sample preparation support, preventive maintenance, performance monitoring, and compliant documentation in accordance with Customer-defined SOPs, validated methods, and regulatory requirements. The position requires strong attention to detail, the ability to work independently in a laboratory environment, and effective collaboration with Customer scientists and project stakeholders to ensure reliable analytical operations.

Job Responsibilities

• Provide hands-on operational support for LC-MS, HPLC, and GC-MS instrumentation at Customer facilities, including the DuPont Experimental Station (Wilmington, DE) and New Castle, DE, in accordance with Customer-defined SOPs, validated methods, and applicable compliance requirements.
• Perform routine operation of analytical systems, including instrument startup and shutdown, method loading, sequence and sample queue setup, data acquisition, and basic system checks.
• Support sample preparation activities such as dilution, extraction, filtration, derivatization (as applicable), reagent preparation, consumable selection, and proper sample labeling following Customer-approved procedures.
• Monitor and assess instrument performance, including chromatographic stability, pressure and flow profiles, vacuum system performance, detector response, ion source condition, mass accuracy, and column integrity; promptly communicate deviations or abnormal trends to Customer stakeholders.
• Conduct routine preventive maintenance and system upkeep, including solvent and mobile phase preparation, degassing, tubing and fitting inspection, leak checks, column flushing, injector and ion source cleaning, vacuum pump monitoring, tuning verification, and routine calibration in alignment with manufacturer recommendations and Customer requirements.
• Support day-to-day laboratory operations, including equipment readiness, workflow coordination, and effective communication with Customer project leads and local stakeholders.
• Comply with all site-specific safety, laboratory access, emergency response, and environmental health requirements; participate in required safety, EHS, and instrumentation training programs.
• Maintain accurate and timely documentation of instrument usage, maintenance activities, experimental observations, deviations, and corrective actions in accordance with Customer documentation practices and data integrity standards.
• Prepare and provide analytical summaries, instrument performance logs, and status updates as requested or defined by project timelines.
• Ensure proper archiving of raw data, chromatographic results, mass spectral files, electronic logs, and supporting documentation within Customer systems.
• Document and escalate deviations, nonconformances, or unexpected findings in a timely manner and support quality assurance, audit readiness, and inspection activities related to analytical services, as requested.
• Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this job at any time.

Senior Project Manager – Product Operating Model & Delivery

Overview

This role is part of a broader Corporate IT Alignment program that includes multiple workstreams led by a Program Manager. The Senior Project Manager will lead the initiative focused on building and implementing a Product Management Framework and Product Operating Model for corporate IT services.

The goal of this workstream is to help transition traditional IT service delivery into a product-based model (“Service as a Product”). This role will guide the design, rollout, and adoption of the framework while working closely with cross-functional teams to embed product-focused practices across IT.

Key Responsibilities

Program Planning & Coordination

Develop and manage project plans, timelines, and milestones while maintaining alignment with stakeholders across IT, product, and service teams.

Framework & Operating Model Development

Drive the design and implementation of a structured product management framework and operating model that defines product lifecycle stages, governance, and delivery practices.

Service as a Product Enablement

Support the transition of IT services into product-oriented offerings by defining ownership models, service lifecycles, roadmaps, and performance measures.

Process & Governance Design

Create scalable workflows, operational procedures, and governance standards to support consistent product delivery.

Documentation & Templates

Develop standardized materials such as roadmaps, reporting templates, playbooks, and product documentation to support consistent execution.

Tools & Delivery Standards

Promote consistent use of delivery tools and define best practices for processes and documentation, including Azure DevOps.

Team Enablement & Coaching

Guide teams through adoption of the new framework and delivery model. Facilitate agile ceremonies and support rotating Scrum Master responsibilities when needed.

Implementation & Continuous Improvement

Oversee rollout across teams, provide training and support, and drive ongoing improvements based on feedback and performance insights.

Required Experience & Skills

• 10+ years of experience managing projects or programs, ideally within IT transformation, product delivery, or operating model initiatives
• Experience developing or implementing product management frameworks or service transformation programs
• Familiarity with product-based IT delivery or “Service as a Product” models
• Strong understanding of Agile, Waterfall, or hybrid project methodologies
• Experience working in environments with Scrum ceremonies such as stand-ups, retrospectives, and backlog refinement
• Proficiency with Azure DevOps (ADO) and collaboration tools such as Miro, PowerPoint, Excel, and Word
• Strong stakeholder engagement, communication, and leadership abilities
• Experience coaching teams and supporting adoption of new processes or frameworks
• Ability to manage complex initiatives with multiple stakeholders and deadlines

Description

The Associate Brand Manager, in conjunction with the Senior Marketing Manager, devises, implements and oversees the marketing strategy for assigned brands to achieve the defined goals. Internally, the Associate Brand Manager will maintain significant contact with the field sales and customer service, finance, regulatory, and logistics departments.

Essential Functions

Market Analysis

• Gain an understanding of the pet products retail market, customer requirements, and competition.
• Work with Opinion Leaders and outside associations that may be appropriate to assist in understanding market & competitors and in marketing the assigned products.
• Ensure that the necessary training, both technical and product marketing strategy is given to Sales and Customer Service.
• Commission where necessary ad hoc market research, setting clear objectives and appropriate brief.

Marketing Duties

• Develop and implement the marketing strategy for the products in designated product ranges, manage the preparation of the associated marketing materials, working either in-house or with design/advertising agencies.
• Execute marketing plan through multiple channels including: retail, e-commerce, and vet office.
• Manage production forecast, sales objectives, and spending budgets for specified brands in area of responsibility.
• Prepare and execute an annual marketing plan with input from the appropriate internal customers.
• Manage brand lifecycle including new product development and rationalization.
• Manage the accuracy, compliance, and production of all selling and promotional materials according to marketing plans.
• Coordinate marketing materials for trade shows and conferences.
• Prepare the promotional budget and spend it according to plan.
• Participate in product development activities including concept development, forecasting, and market analysis.
• Travel as necessary, including but not limited to conferences, trade shows, sales meetings and business meetings.
• Maintain regular communications with sales and strategic accounts teams.

Reporting & Planning

• Provide the agreed reports on marketing activity to the Marketing Manager, and others where required.
• Ensure short term planning of all activity within the platform.
• Coordinate with the Sales, Technical Veterinary, and Customer Service departments to ensure coherence between marketing activities and field sales force activity.
• Based on Marketing Plans, produce quarterly promotional plans with specific metrics and reporting.
• Contribute to the Company’s annual budget process by defining marketing budgets and key projects, produce annual marketing plans for each product or product range within platform.
• Define the long-term outlook for the company through participation in the Strategic planning process.

General/Administrative

• Supports the company vision and mission and demonstrates the corporate core values in all professional activities.
• Follows all safety requirements, work rules, and regulations.
• Maintains departmental housekeeping standards.
• All other duties as requested by management.
• This position is based out of Fort Worth, Texas.
• This is a hybrid position that requires a minimum of two days onsite per week.
• Up to 15% travel is required for both domestic and international travel to attend meetings, conferences, and other company events.

Basic Qualifications

Education

• Bachelor’s degree in business or marketing related field required.
• 2-4 years of related experience preferred.
• Master’s degree preferred.

Experience

• Consumer packaged goods and/or retail marketing experience.
• Product management experience in a multinational organization preferred.
• Experience in the US animal health industry or related industry preferred.

Skills

• Exceptional organizational and time management skills.
• Highly developed interpersonal skills, possessing an ability to work with a diverse population.
• Advanced presentation skills.
• Ability to function independently in a multi-task environment, as well as part of a team.

PURPOSE OF POSITION:

Provides leadership and oversight of Registration and Financial Counseling operations within the hospitals or outpatient hospital licensed sites. Supports Director of Patient Access (“PAS”) to execute the strategic vision for system-wide PAS and Financial Clearance functions. Oversees performance of PAS functions performed by clinical area staff members. Supports clinical leadership in PAS performance improvement efforts. Confirms supervisors are consistently performing productivity and quality assessments and staff are being supported in their efforts to improve their performance .Ensures that check-in/registration accuracy rates are achieved, walk-in patient clearance requirements are consistently met and patients are registered with complete information. Functional areas which report to this position include ED Registration, Admissions, OP Registration, Off-site Hospital Licensed Site Registration, Financial Counseling and the Information Desk.

PRIMARY DUTIES AND RESPONSIBILITIES:

1. Support, oversee, and manage the performance and productivity of the team as it relates to Registration, Financial Counseling and Information Desk activities and pre-defined goals/targets, while providing feedback and guidance to the supervisors and the team
2. Develop, implement, and manage efficient and effective operational policies, procedures, processes and performance monitoring across PAS
3. Confirm supervisory staff are consistently performing performance monitoring processes
4. Ensure PAS employees and non-reporting areas performing PAS functions comply with established policies, processes and quality assurance programs
5. Manage to applicable PAS Key Performance Indicators (“KPIs”). Define and implement action plans when performance is not meeting expectations. This work includes monitoring of non-reporting areas performing PAS functions
6. Ensure the team’s ability to accurately confirm eligibility of patient coverage benefits, including coverage limits, number of days, patient responsibility, and effective dates
7. Recommend new approaches to enhance and improve productivity as needed
8. Support Director of Hospital Patient Access to execute strategic vision for PAS and implement changes needed to comply with payer and regulatory requirements
9. Support CCHC strategic initiatives that require involvement from on-site patient access functions as required
10. Assess direct reports’ performance on a consistent basis and provides feedback to reward effective performance and enable proactive performance improvement steps to be taken
11. Collaborate with other disciplines to implement changes as needed for PAS
12. Define, implement, and monitor strategies to improve overall PAS efficiency
13. Maintain up-to-date knowledge of regulatory and compliance changes impacting area of responsibility and ensure employees are appropriately educated and processes are modified as needed
14. Assess workflow prioritization on a daily basis to confirm that PAS metrics and benchmarks are consistently achieved
15. Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers
16. Challenges current working practices; identifies process improvement opportunities and presents recommendations and solutions to management. Engages and commits to the organization’s culture of continuous improvement by actively participating, supporting, and promoting CCHC Pillars of Excellence.

EDUCATION/EXPERIENCE/TRAINING:

• Bachelor's degree required or equivalent combination of education and experience. Master’s degree preferred
• Required three to five years’ experience in patient access financial clearance operations with at least two years being in a supervisory capacity
• Experience and knowledge of third party reimbursement and eligibility processes and regulations
• Required three to five years of demonstrated experience with Epic or comparable software applications
• Ability to evaluate personal performance against established goals
• Demonstrated goal-oriented thinking, operational and organizational skills
• An understanding of the psychology of complex corporate relationships, and an ability to influence within such an environment
• Excellent communication, leadership, delegation, and interpersonal skills
• Ability to communicate with and present to a wide variety of CCHC and external users, including senior management and physicians, as well as outside vendors and consultants
• Ability to work under pressure and manage multiple initiatives concurrently; must be able to work independently, set own priorities and meet deadlines
• Demonstrated goal-oriented thinking, operational and organizational skills

Schedule Details:

Full-Time, M-F, Occ. Evenings, Weekends, & Occ. Holidays. Rotating on call responsibilities for off shift and weekend, and rotating Holidays.

Pay Range Details:

The pay range displayed on each job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set, and education. This is not inclusive of the value of Cape Cod Healthcare’s benefits package (if applicable), which includes among other benefits, healthcare/dental/vision and retirement. For annual salaries this is based on full-time employment.

Job Title: Lab Assistant

Location: Dover Delaware 19901 United States

Duration: 3 months (possibility to Full time hire)

Work Type: onsite

Job Description Summary:

The Instrument Readiness Specialist provides operational and technical support for LC-MS, HPLC, and

GC-MS laboratories at Customer facilities in Delaware. This role is responsible for routine instrument

operation, sample preparation support, preventive maintenance, performance monitoring, and

compliant documentation in accordance with Customer-defined SOPs, validated methods, and

regulatory requirements. The position requires strong attention to detail, the ability to work

independently in a laboratory environment, and effective collaboration with Customer scientists and

project stakeholders to ensure reliable analytical operations.

Job Responsibilities:

• Provide hands-on operational support for LC-MS, HPLC, and GC-MS instrumentation at

Customer facilities, including the DuPont Experimental Station (Wilmington, DE) and New

Castle, DE, in accordance with Customer-defined SOPs, validated methods, and applicable

compliance requirements.

• Perform routine operation of analytical systems, including instrument startup and shutdown,

method loading, sequence and sample queue setup, data acquisition, and basic system

checks.

• Support sample preparation activities such as dilution, extraction, filtration, derivatization (as

applicable), reagent preparation, consumable selection, and proper sample labeling following

Customer-approved procedures.

• Monitor and assess instrument performance, including chromatographic stability, pressure

and flow profiles, vacuum system performance, detector response, ion source condition,

mass accuracy, and column integrity; promptly communicate deviations or abnormal trends

to Customer stakeholders.

• Conduct routine preventive maintenance and system upkeep, including solvent and mobile

phase preparation, degassing, tubing and fitting inspection, leak checks, column flushing,

injector and ion source cleaning, vacuum pump monitoring, tuning verification, and routine

calibration in alignment with manufacturer recommendations and Customer requirements.

• Support day-to-day laboratory operations, including equipment readiness, workflow

coordination, and effective communication with Customer project leads and local

stakeholders.

• Comply with all site-specific safety, laboratory access, emergency response, and

environmental health requirements; participate in required safety, EHS, and instrumentation

training programs.

• Maintain accurate and timely documentation of instrument usage, maintenance activities,

experimental observations, deviations, and corrective actions in accordance with Customer

documentation practices and data integrity standards.

• Prepare and provide analytical summaries, instrument performance logs, and status updates

as requested or defined by project timelines.

• Ensure proper archiving of raw data, chromatographic results, mass spectral files, electronic

logs, and supporting documentation within Customer systems.

• Document and escalate deviations, nonconformances, or unexpected findings in a timely

manner and support quality assurance, audit readiness, and inspection activities related to

analytical services, as requested.

Nothing in this job description restricts management’s right to assign or reassign duties and

responsibilities of this job at any time.

Critical Skills:

• Working knowledge of LC-MS, HPLC, and GC-MS instrumentation and associated laboratory

workflows

• Ability to operate analytical instruments in accordance with SOPs, validated methods, and

compliance requirements

• Strong attention to detail and commitment to data integrity and accurate documentation

• Ability to monitor instrument performance, identify deviations or abnormal trends, and escalate

issues appropriately

• Hands-on experience with routine instrument maintenance, troubleshooting, and preventive

care

• Strong organizational and time-management skills in a fast-paced laboratory environment

• Ability to follow written and verbal instructions and adhere to established procedures

• Effective communication skills and ability to collaborate with scientists, vendors, and site

stakeholders

• Ability to work independently with minimal supervision while supporting team objectives

Basic Qualifications:

One of the following education and experience combinations:

• Bachelor’s degree in chemistry, biology, biochemistry, or a related scientific discipline with 3 or

more years of relevant laboratory experience supporting analytical instrumentation

• Associate’s degree in a scientific or technical discipline with 5 or more years of hands-on

experience supporting LC-MS, HPLC, or GC-MS systems

• High School diploma or GED with 7 or more years of directly related laboratory experience in an

analytical environment

Basic proficiency with Microsoft Office applications, including Excel, Word, Outlook, and PowerPoint

Preferred Qualifications:

• 5 or more years of experience supporting LC-MS, HPLC, and/or GC-MS instrumentation in an

industrial, academic, or regulated laboratory setting

• Master’s degree in chemistry, analytical science, or a related scientific discipline

• Experience working in SOP-driven or regulated laboratory environments (e.g., GLP, GMP, or

similar frameworks)

• Familiarity with analytical data systems, electronic laboratory notebooks (ELNs), and data

archiving practices

• Demonstrated ability to support audit readiness, inspections, or quality assurance activities

related to analytical laboratories

Working Environment:

• Must be able to work in a laboratory, controlled environments requiring personal protective

equipment (e.g., lab coat, safety glasses, etc.) in laboratory.

• Job pace may be fast and job completion demands may be high.

• Must be able to remain in a stationary position more than 25% of the time

• The person needs to occasionally move between labs, corridors, adjoining rooms, and buildings

onsite Frequently operate on instruments, objects, tools or controls, which will require

regularly bending, squatting, stretching and reaching in order to perform in a service function.

• Occasionally move or lift up to 25 pounds (potential for occasional lifting of up to 50 pounds).

• Specific vision abilities required by this position include without limitation, the ability to

observe details at close range distance vision, color vision, peripheral vision, depth perception,

and ability to adjust focus in order to perform the essential service functions of this position.

• Occasionally operates a computer and other office machinery, such as a calculator, copy

machine, and computer printer.

• Employee may be required to handle hazardous waste according to local, state, and federal

regulations. Duties may include identifying, handling, generating, accumulating, storing and

labeling hazardous waste.

• Potential risk to lab-based hazards including but not limited to extreme temperature, biological

materials, and hazardous chemicals.

• May be required to complete Medical Clearance, Respiratory Protection Training, and Fit

Testing to wear a respirator as protection against hazards present in the laboratory

environment.

Job description:

Temporary Architectural Designer (CAD + Architectural Design)

University of Miami School of Architecture

Remote | Project-Based Engagement (1099)

Overview

A temporary architectural design commission is being offered to one University of Miami School of Architecture graduating senior (Class of 2026) or a 2024–2026 UM graduate.

This opportunity is intended for a technically strong emerging designer who is confident in their drafting ability and ready to take ownership of production-level work.

The selected candidate will participate in the development of a privately commissioned 11.9-acre estate in Central Florida, guided by a defined architectural vision:

Old Dominion Spanish Villa with a Mid-Century reinterpretation.

You will work directly with the Owner/Developer under the mentorship of a University of Miami alumna with significant architectural and construction experience.

One candidate will be selected.

The Estate Program

The project includes:

• Main custom residence (approx. 3,500–4,000 SF)
• 1,200 SF ADU (multi-generational living component)
• 5-stall horse barn
• Estate-scale site planning across 11.9 acres
• Outdoor living environments (courtyard, loggias, pool, outdoor kitchen)
• Integrated small business component within the residence
• Landscape architecture coordination

The design integrates:

• Special needs–conscious planning
• Multi-generational living strategy
• Homesteading and land-use planning
• Healthy home principles (non-LEED)
• Full generator backup planning
• Construction centered on Red Steel framing and CMU block systems
• Efficiency, durability, and buildability

Scope of Engagement

This engagement is structured with defined production hours:

• Schematic Conversion – 15 hours
• Clean, precise translation of provided sketches into scaled CAD drawings.
• Design Development – 25 hours
• Dimensioning, structural logic alignment, coordination, and refinement.
• Construction Documents – 80 hours

Organized, disciplined production of a build-ready drawing set.Total Engagement: 120 hours

Work is remote, with required weekly Microsoft Teams coordination meetings.

Efficiency and accuracy are critical. The project will be executed within defined time parameters.

Technical Expectations

This role requires a true AutoCAD superuser.

Applicants must be able to:

• Draft quickly and accurately without heavy oversight
• Maintain clean layering and drawing standards
• Produce dimensionally disciplined plans
• Organize sheets and drawing sets professionally
• Minimize errors and rework
• Work within tight production windows

This is not a training role. Strong foundational CAD proficiency is required.

What You Will Gain

• Direct mentorship from a UM alumna with real-world construction experience
• Estate-scale planning exposure
• Hands-on experience with steel + CMU construction systems
• Portfolio-caliber custom residential project
• Experience collaborating directly with an owner/developer

Selection Process

• Application review
• Possible virtual screening
• Finalists invited to one in-person interview in Miami
• Interviews will take place the last weekend of March 2026

This role is structured for a candidate who values responsibility, technical discipline, and meaningful project experience.

To Apply

Please submit:

• Resume
• Portfolio (PDF — must demonstrate strong drafting competency)
• Software proficiency summary
• Confirmation of UM graduation year (2024–2026)
• Confirmation of availability for the March 2026 in-person interview

Send materials to:

Subject Line:

UM Temporary Architectural Designer Application

Job Types: Contract, Temporary

Application Question(s):

• Are you a University of Miami School of Architecture Student or Graduate?

Experience:

• AutoCAD: 4 years (Required)

Work Location: Remote

12-Month W2 Contract (No Visa Sponsorship/No Student Sponsorship/No C2C)

Onsite daily in 19106 (Philadelphia, Pennsylvania)

Pay up to $38.50/hr. (No PTO and No Paid Holidays)

The ideal candidate will have a solid background supporting both Mac and Windows enterprise environments (over 500 end users), with a stronger emphasis on Mac. Experience supporting SaaS applications such as Okta, Slack, Google Workspace, Github, Gitlab administration, GenAI LLM platform administration are needed. White-glove support supporting VIPs/executives is highly preferred.

The IT Service Desk Technician provides basic technical assistance and support to internal end users as well as augments the IT Service Desk Team by performing repetitive tasks and functions, such as imagining hardware, swapping devices, and counting IT hardware inventory.

Responsibilities:

• Be the face of IT to corporate employees in the respective office location.
• Ensure that the physical IT technology in the office is operational (e.g. AV rooms, wifi, badge readers, cameras, etc).
• Oversee the suite of collaboration tooling in use and ensure end users have great experiences using the tools provided.
• Work to improve the procurement and asset management practices for IT hardware and software.
• Be responsible for the physical inventory of computer assets, and ensure the local equipment is tracked efficiently and securely.
• Work with Finance and IT leadership to manage budgets and costs for IT spend.
• Work with the broader IT team to provide training, documentation, and learning opportunities to peers and IT staff on support processes and techniques.
• Execute standard Onboarding & Offboarding processes for employees joining and leaving the company.
• Engage directly with employees and internal users who are experiencing IT related service issues. Resolve incidents such as network access, hardware break/fix, and software related problems as well as execution of defined service requests (e.g., installing licensed software, provisioning user access to software applications).
• Use defined escalation processes to escalate support issues that require staff with specialized skills or higher-level administrative permissions to resolve.
• Utilize standard operation procedures (SOPs) to perform routine tasks and work with engineering teams to define new SOPs for common support functions.
• Participate in after-hours, on-call support rotation.

Required Skills:

• 3+ years of IT end user support experience in a Mac focused environment (80% Mac/20% Windows)
• Prior experience providing Desktop Support at Tier 2 levels as well as being in an active member of an on-call support rotation.
• Experience using desktop imagining and MDM tools, such as Intune, SmartImager, Imperious, and SmartDeploy.
• Thorough knowledge of PC hardware, PDA devices, desktop software, Windows 10 and 11, O365, anti-virus, internet browsers, and network connectivity.
• Hands-on experience working with and updating support tickets in a ticket management platform such as ServiceNow, Zendesk, or Jira.
• Customer focused approach to delivering excellent service and support to internal customers.

The estimated pay range for this position is USD $35.00/Hr. - USD $38.50/Hr.

Exact compensation and offers of employment are dependent on job-related knowledge, skills, experience, licenses or certifications, and location. We also offer comprehensive benefits. The Talent Acquisition Partner can share more details about compensation or benefits for the role during the interview process.

Job Description:

Supports the design and implementation of controls-based solutions for novel future processing equipment, specifically fiber making and cable process equipment, in the optical waveguide and cabling manufacturing processes. These controls solutions will enable manufacturing systems to deliver and transform raw materials to product, convey ware between discrete processing steps, and/or measure and characterize ware created and/or processed by these novel manufacturing methods.

Day to Day Responsibilities:

· Integrate field devices for flow control, material handling and metering, motion control, temperature control, and associated safety systems based the system design package enabling a fully functional equipment platform.

· Work closely with controls engineers to implement control sequence logic (both time-based and event-based), fail-safe states, and process /equipment recovery sequences.

· Implement specified field devices to accomplish desired process / equipment functions, and compatible / compliant with site standards.

· Accurately estimate timeframe to complete assigned project work once scope of work is adequately defined and then complete work to agreed-to timeline.

· Participate in engineering project teams that are responsible to deliver robust, cost-effective automation and process machine systems to Company's manufacturing plants and processes.

· Work within project teams to support the solving of difficult automation problems, resolution of project related issues, and development of fundamental understanding of technical / process requirements critical to system success.

· Drive the deployment of defined control architectures, control system standards, and system integration that will satisfy process and manufacturing requirements.

· Interface with external system integrators and machine builders to enable project deliverables.

· Actively participate in project fabrication, off-line integration and testing, drawings and documentation, installation, production start-up support, training of plant personnel, and technology transfer.

· Report to project leader on assigned project activities on a pre-determined basis.

Required Education: * Two-year technical degree

Required Years and Area of Experience: * 3+ years equipment/controls experience

Required Skills:

· Experience integrating field devices for flow control, material handling and metering, motion control, temperature control, and associated safety systems into an overall controls package enabling a fully functional equipment platform.

· Experience with PID control loop tuning and techniques.

· Experience working closely with IT & process engineers to implement control sequence logic (both time-based and event-based), fail-safe states and process / equipment recovery sequences.

· Experience with graphical user interface and human machine interface.

· Experience working within engineering project teams.

· Accurately estimates timeframe to complete assigned project work, once scope of work is adequately defined, then completes work to agreed-to timeline.

· Understanding of electrical design practices, machine / motion control systems, electro-mechanical systems, robotics, programming, and system integration.

· Demonstrated ability to support the development and delivery of fully integrated machine and motion control, automation, and process machine systems and solutions within a manufacturing environment.

· Familiar with state-of-the-art technologies in the following areas: control systems integration, controls architectures, PLC's, motion control systems, electro-mechanical drive systems, robotics, part sensing, vision, risk assessment, and safety systems.

· Ability to work in a team-based environment and lead or participate on a highly matrixed team.

· Possesses an understanding of general mechanics and ability to apply that understanding during troubleshooting and system implementation.

· Sound problem solving and decision-making skills.

· Highly motivated, results oriented, customer focused, with a high commitment level.

· Must be able to program in ladder logic or equivalent.

· Experienced in the checkout and verification of electrical control panels.

Desired Skills:

· Experience preferred with Allen-Bradley, Beckhoff, LabVIEW, Safety PLCs, iFIX SCADA.

· Manufacturing experience and ability to work in a manufacturing environment.

· Computer vision system experience.

· Experience with programming manufacturing systems using higher level programming languages: o C++ or C# o VB or VB.Net

· Robot programming skills.

· Sound knowledge of the rules and regulation relating to implementation and best practices in electrical system design and implementation: o National Electric Code o NFPA 79 Specification o NFPA 70e Specification o ANSI and IEC electrical symbols o Grounding and shielding of electrical systems

· Able to work with external machine builders and system integrators for build, and integration of later stages of system implementation.

Soft Skills:

· Works well in a team environment.

· Acts and makes decisions in the best interest of project team.

· Complies with all policies and procedures of project team.

· Strong written and verbal communications and overall people skills.

· Resolve conflicts with peers, customers, etc.

Our client, a fintech leader with amazing culture, is hiring for a contract Data Scientist (Data Science Analyst). This is a hybrid position with 3 days a week onsite in Mountain View, CA.

This role will be on the company's product data science team, working directly with stakeholders across marketing, product and finance teams to define data requirements, executing data science initiatives (customer segmentation/attribution, campaign analysis, product targeting, experimentation, predictive modeling), and generating actionable insights/recommendations. Strong skills in SQL, Python, Tableau, and ETL pipelining are required.

Contract Duration: 12 Months to Start

Responsibilities:

• Conceptualize business problems or opportunities, formulate hypotheses and goals, define key metrics, and make actionable recommendations
• Drive strategic insights for data science supporting the product ecosystem customer upgrade/attach/monetization/migration initiatives
• Working with marketing stakeholders to define requirements, execute marketing campaign analytics, and marketing attribution.
• Develop predictive models, conduct experimentation beyond A/B testing, and generate actionable customer insights that inform product innovation
• Build and apply durable customer segmentation patterns to renew product targeting, positioning, and customer experience
• Translate complex data insights into actionable recommendations for technical and non-technical stakeholders, and business leaders
• Raise craft bar for the analysts on team

Required Skills:

• Minimum of 5-7 years of experience in business analytics and data science, analyzing business/segment performance and conversion funnels
• Ability to formulate data-backed strategies that will drive step-function growth for the business as well as increase customer benefit
• Experienced in experimentation or A/B testing, marketing campaign analytics, and marketing attribution
• Practical experience constructing data pipelines and ETL utilizing SQL and Python, as well as data solutions from cloud platforms
• Strong data storytelling skills, with a proven ability to rapidly construct impactful visualization, communicate insights and influence marketing and product leadership
• Ability to generate hypotheses grounded in customer behavior, industry trends, and external market factors.
• Experience in the SaaS industry is huge. Fintech or SMB space experience is a plus.
• Demonstrated experience in building reusable and scalable analytics solutions, with a focus on efficiency and avoiding duplication of work
• Outstanding communication skills with the ability to influence decision makers and build consensus with teams
• Quick learner, adaptable, with the ability to work independently and lead the team in a fast-paced environment