Deep Dive Synonym Jobs in Usa

ABOUT THE COMPANY:

True Religion is an urban casual lifestyle brand focused on high-quality denim, activewear, accessories, and more—for men, women, and kids. Founded in 2002, we shook up the Los Angeles denim scene by re-engineering the classic five-pocket jean with our signature Super T Stitch and iconic horseshoe detailing—now synonymous with bold, unapologetic style and the True Religion legacy. Driven by a relentless commitment to craftsmanship, we design with one goal in mind: to stand out from the crowd. We don’t just create denim—we give it attitude, authenticity, and individuality.

THE PURPOSE:

The Product Development Manager, Denim is responsible for leading the development and production strategy for our denim categories while managing key relationships with finished product suppliers and agents. This role ensures product is delivered at the highest quality, on time, and at target cost while aligning with True Religion’s sourcing strategy and brand standards. The Product Development Manager, Denim partners cross-functionally with Design, Merchandising, Materials, and R&D to drive product execution, improve margins, and deliver on seasonal business objectives. This role also leads and develops a team focused on operational excellence, product quality, and speed to market.

THE ROLE (what you are accountable for):

• Drive the product development and production process from concept through delivery, ensuring alignment with the product pipeline calendar and key milestones.
• Partner cross-functionally with Design, Merchandising, Materials, and R&D to ensure product meets aesthetic, quality, cost, and delivery expectations.
• Manage vendor relationships and oversee external manufacturing partners to maintain quality standards, cost targets, and on-time delivery.
• Monitor purchase orders, production timelines, and development milestones to proactively identify and resolve issues that may impact delivery or margin.
• Develop and manage time and action calendars to ensure adherence to development and production timelines.
• Maintain key reporting, including IMU tracking, style adoption, fabric projections, and fabric liability reporting.
• Partner with Merchandising to support reorder opportunities and manage delivery flow adjustments as needed.
• Communicate production updates, risks, and changes to cross-functional partners to ensure alignment across the business.
• Continuously identify opportunities to improve operational processes, speed to market, and product execution.
• Lead and develop team members while fostering a collaborative, accountable, and high-performing team environment.

YOU ARE:

A strategic and detail-oriented product development leader who thrives in a fast-paced environment. You bring strong knowledge of apparel production and sourcing and understand how to balance cost, quality, and delivery timelines. You are a proactive problem-solver who anticipates issues and drives solutions while maintaining strong vendor and cross-functional relationships. Organized, analytical, and adaptable, you communicate effectively across teams and lead with a collaborative and solutions-oriented mindset.

REQUIRED MINIMUM EXPERIENCE:

• 8+ years of experience in apparel production, sourcing, or product development roles with increasing responsibility
• Strong knowledge of apparel manufacturing, fabric and garment construction, and production lifecycle timelines
• Experience managing vendor relationships and overseeing production timelines and delivery execution
• Strong analytical and problem-solving skills with the ability to interpret production and operational data
• Excellent communication and collaboration skills across cross-functional teams
• Ability to influence stakeholders and drive decisions across multiple functions
• Strong organizational and project management skills in a deadline-driven environment

ADDITIONAL ROLE INFORMATION:

• Compensation: The anticipated base salary range for this role is $90,000 – $120,000. This is a full-time, exempt position. This range represents the low and high ends of the expected base salary range for this role based on the applicable location. True Religion reasonably expects to pay within this range in compliance with all applicable federal, state, and local laws. Actual compensation will be determined based on factors including relevant experience, skills, knowledge, and internal equity.
• Perks: We offer a mix of benefits and perks to support our employees at work and beyond, including health benefits, a 401(k) with employer match, merchandise discounts, commuter benefits, wellness & employee assistance programs, and more.
• Work Model: This role is based in El Segundo, CA, and follows a hybrid work model, with an expectation of in-office presence on designated days to support collaboration and business needs.
• Employment Eligibility: Employment with True Religion is contingent upon meeting applicable employment eligibility requirements.

True Religion is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, age, national origin, disability, veteran status, or any other protected characteristic under applicable law. Employment decisions are based on qualifications, merit, and business needs.

Applicable law requires employers to provide reasonable accommodation during the recruitment process. Please let us know if you require accommodation, and we will make appropriate arrangements.

In connection with your application and candidacy, True Religion may collect personal information such as your name, contact information, education history, and professional or employment background, as permitted by applicable law. Certain additional information (such as identification or payroll-related information) may be collected after an offer of employment is made or as required for onboarding, employment eligibility verification, or benefits administration. For more information about how we collect, use, and protect personal information, please review our Privacy Policy at California residents may review additional disclosures at

A premier and internationally recognized private event venue in Midtown Manhattan is seeking a polished and service-driven Banquet Manager to join its hospitality leadership team. This iconic destination has long been synonymous with New York City’s most distinguished celebrations, hosting high-profile corporate gatherings, weddings, and private events for influential leaders, cultural figures, and distinguished guests from around the world.

The Banquet Manager will play an integral role in overseeing the seamless execution of private events while maintaining the highest standards of service, professionalism, and operational excellence. Working closely with senior banquet leadership, this individual will supervise service teams, coordinate event logistics, and ensure that each event is delivered flawlessly from start to finish.

The ideal candidate is a proactive hospitality professional with strong leadership presence, exceptional communication and organizational skills, and a genuine passion for creating extraordinary guest experiences. This role operates within a fast-paced, event-driven environment that requires flexibility, initiative, and a collaborative mindset, with most events occurring in the evening and extending late into the night.

This position follows an event-driven schedule aligned with the venue’s private event calendar. Standard event days typically include Fridays and Saturdays, with occasional Sunday events, and managers remain on-site through the completion of events, which commonly conclude between midnight and 2am. Schedules are provided weekly and include two days off per week, with transportation home reimbursed for shifts ending after midnight.

Responsibilities include but are not limited to:

• Oversee the successful execution of private events and banquets, ensuring exceptional service standards and seamless operations throughout each event
• Review and execute Banquet Event Orders (BEOs), coordinating closely with culinary, service, and operations teams to ensure precise event execution
• Lead pre-service briefings to communicate event details, service expectations, and operational updates to banquet staff
• Supervise banquet service teams throughout events, ensuring professionalism, efficiency, and adherence to established service protocols
• Anticipate guest needs, resolve service challenges promptly and discreetly, and ensure an elevated guest experience at all times
• Maintain organization and cleanliness of banquet storage areas, equipment, and operational spaces
• Support the training, development, and motivation of banquet staff while fostering a collaborative team environment
• Partner with banquet leadership on operational improvements, departmental procedures, and service standards
• Build positive relationships with returning clients and guests while helping cultivate memorable experiences for new patrons

Requirements:

• Strong command of English language; exceptional communication skills, both written and verbal
• Excellent references required from both current and previous employers
• 3+ years of banquet management or supervisory experience within a luxury hotel, private club, catering venue, or high-end events environment
• Bachelor’s degree preferred but not required
• Experience working with NYC Local 6 union staff strongly preferred
• Strong leadership presence with the ability to motivate and guide service teams in high-pressure environments
• Passion for hospitality and delivering exceptional guest experiences
• Flexibility in scheduling with willingness to work extended hours as needed - MUST have open availability including evenings, weekends, and holidays
• Demonstrated discretion, professionalism, and integrity working in private service environments
• Proactive problem solver with an above and beyond attitude and service-oriented, team mindset
• Valid U.S. driver’s license and clean driving record
• Must be Legally authorized to work in the United States for any employer

Compensation: $75,000 – $85,000 + Benefits and Bonus

Annual Incentive Bonus: $7,000+

Benefits: Comprehensive medical, dental, and vision benefits, 401(k) with company match, Transportation reimbursement for late-night shifts, Opportunities for internal growth and advancement within banquet leadership

FRAME is a modern fashion brand celebrated for its refined aesthetic and effortless approach to everyday dressing. Since its founding in 2012, FRAME has become synonymous with contemporary luxury rooted in quality craftsmanship and cultural relevance.

Bridging California’s ease and Parisian sophistication, FRAME draws inspiration from the worlds of fashion, art, design, and lifestyle creating collections that capture a timeless yet modern sensibility. Beyond fashion, the world of FRAME continues to expand through meaningful cultural collaborations from hotels to auction houses, establishing the brand as a destination where style, creativity, and culture intersect.

Today, FRAME is recognized globally for its ready-to-wear, denim, and accessories, with more than 20 stores across North America, Europe, and Asia, and distribution through leading department stores and boutiques worldwide.

Role Overview:

Reporting to the Mens Product Development Manager, the Product Development Associate will assist the team across all aspects of the product development process for both RTW and Denim categories. This role requires a high level of organization, attention to detail, and the ability to work efficiently in a fast-paced environment. The Product Development Associate will contribute to the maintenance of development tools and resources, assist with administrative and creative tasks, and ensure accurate documentation throughout development to pre-production

Responsibilities:

• Support the product development process by preparing, distributing, and tracking all packages from overseas vendors. Troubleshoot shipping issues with logistics team
• Manage style details and fabric information across Excel charts and Google sheets to ensure data accuracy and cross-team alignment
• Monitor, track, and check-in samples from Proto through SMS stages
• Support daily communication with vendors and fabric mills
• Partner with design and fabric mills on fabric orders, fabric detail sheet organization, color palette creation, distribution, and approvals
• Processing and issuing of POs in BlueCherry PLM system
• Assist with production handover binders, creating and organizing SMS fabric swatches and trims
• Develop strong cross-functional relationships with design/merchandising/tech/production
• Keep PD area organized inclusive of submits, fabric, trims, and garments

Skills & Qualifications:

• 1-2 years of experience in fashion, retail, business, or a related field
• Degree in Fashion or equivalent a plus
• Strong attention to detail and accuracy
• Organized, reliable, and eager to learn
• Clear communication skills with the ability to stay organized and prioritize daily tasks
• Functional ability in Microsoft Excel and Outlook
• Experience working with BlueCherry is a plus

Physical Requirements:

• Ability to sit or stand for extended periods while performing computer-based tasks
• Occasionally lift or move items weighing up to 30 pounds, such as samples and fabrics
• Able to accurately assess fabric color with and without tools, including a lightbox
• Ability to operate standard office equipment including computers, printers, and phones
• Ability to communicate clearly, both verbally and in writing, with internal and external teams

About Us

Spencer's is a premier luxury spa group in the New York City area dedicated to providing top-tier wellness treatments in an elegant, design-forward setting. Our brand is synonymous with relaxation, exceptional service, and an unparalleled guest experience.

Position Overview

As we continue to grow, we are seeking a highly organized and proactive Inventory, Sourcing, and Product Manager to lead and execute new product launches, supplier strategies, and inventory management optimization.

Key Responsibilities

Product Management & Launch

• Lead the planning, development, and execution of new product launches from concept through market introduction.
• Coordinate cross-functional teams to ensure timelines, quality standards, and launch objectives are met.
• Monitor product documentation, specifications, and lifecycle management processes.

Sourcing & Supplier Strategy

• Develop and execute sourcing strategies that ensure product quality, cost efficiency, and reliable supply.
• Identify, evaluate, and negotiate with suppliers to secure favorable pricing and terms.
• Build and maintain strong supplier relationships to support long-term business objectives.
• Monitor supplier performance, lead times, and quality standards.

Inventory Management

• Oversee inventory planning and forecasting to maintain optimal stock levels while minimizing excess or obsolete inventory.
• Implement processes to improve inventory accuracy, turnover, and supply chain efficiency.
• Analyze inventory data and trends to inform purchasing and product planning decisions.
• Collaborate with operations and finance teams to align inventory strategies with demand and budget targets.

Operational Improvement

• Develop and refine systems, tools, and reporting to improve product sourcing and inventory management processes.
• Identify cost savings opportunities and operational efficiencies across the supply chain.
• Ensure compliance with company policies, quality standards, and applicable regulations.

Requirements & Qualifications

• 5+ years of experience in product management, sourcing, inventory management, or supply chain roles
• Strong analytical skills with experience using inventory or ERP systems
• Proven ability to manage supplier relationships and negotiate contracts
• Experience leading new product launches or product lifecycle management
• Excellent organizational, communication, and project management skills
• Ability to work independently in a fast-paced, evolving environment while maintaining attention to detail

About Foodmate, a Duravant company:

Lifecycle Services is Duravant’s global brand for aftermarket support, providing parts and service solutions across our family of companies, includingFoodmate. Foodmate brings innovative technology and cost-effective solutions to poultry processing automation. Our team of dedicated professionals is backed by decades of poultry industry knowledge and experience, resulting in the engineering, development and implementation of highly innovative meat processing equipment geared to our clients’ ever-changing needs. Foodmate is proud to be a Duravant company.

About the role:

The Senior Director of Lifecycle Services provides strategic, commercial, and operational leadership for the aftermarket business at Foodmate. In this role you will have the opportunity to drive the strategy to build a best-in-class service organization that is critical in driving enterprise growth and advancing service strategies that deliver long-term customer value. This is a high-impact leadership opportunity to shape service strategy, strengthen customer partnerships, and build a high-performing team that supports the full lifecycle of Foodmate equipment in the field.

What you will do:

• Provide strategic leadership to ensure exceptional customer satisfaction across all touch points with Foodmate’s Aftermarket business. Coach, mentor and develop team of highly technical employees.
• Accountable for achieving growth and revenue targets by driving strategies that increase revenue, improve margin performance, and enhance customer satisfaction, while maintaining operating expense and profitability in line with budget expectations.
• Responsible for the creation of the strategic roadmap for Aftermarket to exceed financial and operational targets.
• Lead the strategy, development and market positioning of new and emerging products and services by leveraging market and competitive insights to drive new growth opportunities.
• Leads and prepares product development; introduction to market, including development of marketing, sales, engineering, and financial plans.
• Develops and maintains cross functional relationships with engineering, marketing, sales, information technology, internal and external customers, analysts, and senior management teams to formulate and execute the strategy.

What you will need:

• Bachelor's Degree in a technical or business field; MBA preferred
• 10+ Years of work experience; 5 years leading teams
• Experience in poultry, food processing or field service industry preferred
• Strong business analysis, problem solving, and strategy development skills
• Ability to build commitment and consensus through effectively influencing others
• Knowledge of manufacturing and engineering processes

Benefits:

• This position is eligible for equity
• Annual incentive plan
• Paid time off & 10 paid holidays
• Life/Disability Insurance
• Medical/Dental/Vision
• 401k
• Paid maternity/paternity leave
• Wellness programs

Additional information:

• This position will be onsite at our Ballground, GA office.
• This position will offer relocation benefits.
• Sponsorship is not available for this position.
• Domestic travel up to 25%.

About Duravant:

Duravant is a global engineered equipment company with an over 100-year operating history. Through our portfolio of operating companies, we deliver trusted end-to-end process solutions for customers and partners through engineering and integration expertise, project management and operational excellence. With worldwide sales distribution and service networks we provide immediate and lifetime aftermarket support to all the markets we serve in the food processing, packaging and material handling sectors. Duravant’s market-leading brands are synonymous with innovation, durability and reliability.

About Us:

Spencer's is a luxury spa group with locations in the New York City and Los Angeles areas. Offering top-tier wellness treatments in a luxurious setting, Spencer’s focuses on delivering exceptional guest experiences, unmatched customer service, and a brand ethos synonymous with relaxation and design.

Overview:

The Operations Manager oversees business operations for the Spencer’s portfolio. The Operations Manager leads in ensuring success across people, operations, and sales in each location. This role oversees Spencer’s processes, documentation, and training across all areas of onsite operations. This is a critical leadership position, responsible for driving the organizational and revenue success for each location.

The Operations Manager works cross-functionally with department leaders to standardize operations, improve efficiency, maintain compliance, and support a high-quality guest and employee experience.

Location: HQ, NYC

Travel: 30%

Position Type: Full-Time, In-office (Soho)

Compensation Range: $115,000 - 120,000

Key Responsibilities:

Operational Process Management

• Oversee and continuously improve operational workflows across all onsite departments.
• Identify process gaps, inefficiencies, and opportunities for operational improvements.
• Develop and implement standardized procedures to ensure consistency and quality of execution.
• Monitor operational performance and implement solutions that improve efficiency, productivity and service quality.

Policies and Compliance

• Develop, implement, and maintain operation policies that align with company standards and regulatory requirements.
• Ensure teams understand and follow company policies, operational guidelines, and safety protocols.
• Partner across all departments to ensure compliance with applicable laws, workplace regulations, and company policies.

Documentation and Standard Operating Procedures

• Create, maintain, and update Standard Operating Procedures (SOPs) and operational manuals.
• Ensure documentation is clear, accessible, and consistently used across teams.
• Maintain centralized operational documentation and ensure version control and updates are communicated effectively.

Training and Development

• Design and implement training programs for operational staff and managers.
• Develop onboarding and continuing education programs that ensure employees are fully trained on procedures and standards.
• Partner with department leaders to identify training needs and implement skill development initiatives.
• Evaluate training effectiveness and update materials as operational needs evolve.

Cross-Department Coordination

• Work closely with department managers to align operational standards and ensure consistent execution.
• Facilitate communication between departments to ensure smooth day-to-day operations.
• Support new operational initiatives, launches, and changes by coordinating processes and training.

Operational Auditing and Continuous Improvement

• Conduct regular operational audits to ensure compliance with processes and standards.
• Analyze operational data and feedback to identify improvement opportunities.
• Lead initiatives that streamline workflows, reduce errors, and enhance operational performance.

Description

Din Tai Fung (DTF), a globally acclaimed culinary icon renowned for the art of Xiao Long Bao, is on a mission to create first-class dining experiences through its unwavering commitment to excellence in food, service and ambiance. Founded in 1972, the Michelin-recognized restaurant brand continues to be family-owned and passed down through generations, with more than 165 locations in 13 countries worldwide. Since its founding, Din Tai Fung has become synonymous with quality and consistency and known for its warm hospitality and delicacies with authentic flavors. Din Tai Fung has 16 U.S. locations to-date, offering an upscale yet inviting cultural dining experience for everyone, for any occasion.

LOCATION: 2855 Stevens Creek Blvd, Santa Clara, CA 95050 (Westfield Valley Fair)

SALARY RANGE FOR RESTAURANT MANAGER: $82,500 - 101,000 annual base salary

The base salary or hourly wage range for this role will vary based on multiple factors, including but not limited to prior experience, relevant expertise, current business needs, and market factors. Range is not inclusive of potential bonus or benefits. Your recruiter can share more information about the salary range and other factors during the hiring process.

BENEFITS FOR RESTAURANT MANAGER:

• Competitive Pay & Benefits
• Employer Contribution for individuals and eligible dependents' medical insurance
• Dental, Vision, and Life Insurance
• Health Savings Account (HSA)
• Commuter Spending Accounts
• 401(k) Plan with company match
• Employee Assistance Program
• Discounts through BenefitHub
• Employee Meal Discounts
• Paid Time Off (PTO) to support work-life balance (accrued based on length of service)
• Paid Sick Leave (PSL) to care for your health or loved ones
• Quarterly Wellness Days - extra time off to recharge every season
• Opportunities for growth; we love promoting within!

JOB PURPOSE:

The Restaurant Manager works by leading the food runners and bussers, ensuring dining room flow, cleanliness, and guest satisfaction. They help maintain operational excellence and reinforce company values at every touchpoint.

JOB RESPONSIBILITIES:

• Oversee table turnover, dining room cleanliness, and the efficient delivery of food to guests, maintaining our brand promise of a seamless guest experience.
• Train, coach, and develop bussers and runners, instilling a strong sense of urgency, teamwork, and service pride
• Communicate clear role expectations, monitor execution, provide feedback, and hold team members accountable to brand standards.
• Manage labor efficiency for bussing and food running teams while ensuring proper staffing during peak times.
• Assist with managing cleaning supplies and service tools essential for efficient FOH operations

JOB REQUIREMENTS FOR RESTAURANT MANAGER:

• High school diploma or equivalent
• 3+ years of restaurant experience in casual or upscale casual dining
• Ability to stand for long periods of time
• Ability to lift 20+ lbs
• Hot and cold temperature exposure

PREFERRED QUALIFICATIONS:

• 1+ years of restaurant lead or supervisory experience preferred

NOTE: This job description in no way states or implies that these are the only duties to be performed by the employee occupying the position. Employees will be required to perform any other job-related duties assigned by their supervisor.

Applicant must be 18 years of age or older and able to provide documentation to work in the United States legally

Equal Opportunity Employer:

Din Tai Fung North America is an Equal Employment Opportunity Employer. We are committed to creating an inclusive environment and welcome all qualified applicants, regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or any other protected status, in accordance with applicable federal, state/provincial, and local laws.

U.S. Employment Eligibility:

In the United States, Din Tai Fung North America participates in E-Verify to confirm work authorization for all new hires. To learn more, please visit:

FRAME is a modern fashion brand celebrated for its refined aesthetic and effortless approach to everyday dressing. Since its founding in 2012, FRAME has become synonymous with contemporary luxury rooted in quality craftsmanship and cultural relevance.

Bridging California’s ease and Parisian sophistication, FRAME draws inspiration from the worlds of fashion, art, design, and lifestyle creating collections that capture a timeless yet modern sensibility. Beyond fashion, the world of FRAME continues to expand through meaningful cultural collaborations from hotels to auction houses, establishing the brand as a destination where style, creativity, and culture intersect.

Today, FRAME is recognized globally for its ready-to-wear, denim, and accessories, with more than 20 stores across North America, Europe, and Asia, and distribution through leading department stores and boutiques worldwide.

Role Overview:

Operation Manager is responsible for maintaining the stockroom at all times, ensuring that it is organized in a way that makes the selling process seamless and efficient. The Operations Manager ensures the efficient management of Consignment Business, RTV’s, transfers, as well as receiving shipment and inventory and the overall efficiency of the store.

As a Operations Manager you will support both the back of house and front of house operational functions. Front of house you will flex between greeter, runner, cashier, phone answering, and whatever else the store requires during peak and slow seasons. Your role is to support an efficient product flow as well as a best-in-class customer service experience.

Responsibilities:

• Consignment Management
• Weekly audit
• Reporting
• Sales management and tracking of all consignment orders
• Maintain all areas of the store under the direction of management staff
• Work closely with the sales staff and store manager to maintain the sales area, both merchandise and the physical space
• Operate and maintain all stockroom equipment and tools
• Support the salesfloor as needed or as directed by the store manager
• Provide gracious and efficient customer service on the salesfloor
• Execute all activities associated with merchandise shipments
• RTV
• STS
• Receiving
• Steaming and care of all merchandise
• Perform store maintenance and manage store supply levels
• Process all incoming and outgoing packages
• Online returns
• Omni fulfillment
• Damages
• Cycle counts
• Organize store supplies, being aware of inventory levels
• Process transfers on a timely basis
• Maintain awareness and follow the loss prevention, security and safety guidelines
• Promote a strong sense of teamwork by working effectively, respectfully and efficiently with all FRAME associates

Skills & Qualifications:

• Experience working in a stockroom and with inventory is required
• Exceptional time management skills, high level of ownership, and self-awareness
• Must be able to lift, carry, or otherwise move objects weighing up to 15 pounds when merchandising sales floor using ladders or stairs
• High School Diploma or GED required

Physical Requirements:

• Regularly stand and move throughout the sales floor and stockroom for extended periods of time.
• Lift, carry, push, or pull merchandise and equipment weighing up to 15 pounds on a regular basis and occasionally up to 25 pounds.
• Bend, stoop, kneel, reach, and climb ladders or stairs while handling merchandise or performing stockroom duties.
• Safely operate stockroom equipment and tools.
• Perform tasks such as unpacking shipments, steaming garments, organizing inventory, and replenishing merchandise on the sales floor.
• Work in both sales floor and stockroom environments, which may include varying temperatures and limited space.

Title: Guest Experience Specialist

Location: New York, NY (Onsite)

Salary: $50,000 - $60,000

About Us

Effy Jewelry is a family-owned and operated business that has been crafting exquisite jewelry for over four decades. Founded by Effy Hematian, the brand has become synonymous with innovative design, superior craftsmanship, and unparalleled quality. With a focus on innovation and creativity, Effy Jewelry has become a global leader in the fine jewelry industry. Its pieces can be found in major retailers and department stores worldwide, as well as being a leading Fine Jewelry name in the Maritime & Cruise industry with over 150 land-based and cruise ship-based stores.

Job Summary

We are seeking an experienced Guest Experience Specialist to support our customer service operations and deliver a high-touch, luxury-level customer experience. The ideal candidate has 3–5 years of customer service experience, preferably in retail, and thrives in a fast-paced, customer-facing environment. This role requires strong organization, clear communication, and the ability to navigate complex or sensitive situations with professionalism. You will gain in-depth knowledge of Effy Jewelry’s products and processes to effectively support customers throughout their journey.

This role requires being onsite five days a week at our NYC headquarters.

Responsibilities

• Serve as the primary point of contact for customer inquiries across phone, email, voicemail, and special orders, managing a high daily volume of tickets and calls
• Answer and route incoming company calls to the appropriate departments
• Conduct in-person sizing appointments and coordinate customer pickups for repairs
• Address customer concerns with empathy and professionalism, taking initiative to strengthen customer loyalty and satisfaction
• Collaborate with the repair team and cross-functional partners to ensure seamless service execution
• Oversee repair fulfillment from intake through completion, including packing, shipping, and returns
• Provide product guidance and purchasing support across all Effy Retail Stores
• Act as the customer’s dedicated liaison for all matters related to repairs, sizing, authenticity, sales, trunk shows, and the overall Effy experience

Requirements

• 3–5 years of customer service experience, preferably within retail or a call center environment
• Strong written and verbal communication skills; fluency in English required
• Ability to remain calm, professional, and solution-oriented in high-emotion situations
• Proficiency in Microsoft Excel and Word; experience with internal systems a plus
• Highly organized with the ability to manage multiple priorities in a fast-paced environment
• Strong problem-solving skills and a collaborative, team-oriented mindset
• Bachelor’s degree preferred or equivalent professional experience
• Prior experience in the luxury jewelry or fashion industry is a plus

Candidates must have valid work authorization for the U.S. at the time of application and throughout employment; we are not able to sponsor visas.

Effy Jewelry is committed to diversity in its workplace and is proud to offer equal employment opportunities to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status, or any other legally protected characteristic in the location in which the candidate is applying. Effy Jewelry applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.

Job Title: Project Delivery Manager (Ophthalmology) - OptymEdge

Location: Remote in US, Canada & UK

OptymEdge, (part of the Emmes Group), develops proven solutions for training and certification of Visual Function Examiners and Visual Acuity Rooms. OptymEdge partners with study teams to provide visual function certification that ensures a high level of quality and consistency for ophthalmic clinical trial data.

OptymEdge is the largest and longest-standing certification organization in the industry. We pioneered visual acuity certification from conception. Our services have grown to be synonymous with providing the highest level of quality and standardization of clinical trial data.

• Over 2,500 sites certified worldwide, since 1995

• Phase I through post-marketing experience across anterior segment and retina trials

• Clinical Ophthalmology, Optometry, and clinical trial expertise

Primary Purpose

The Project Delivery Manager (PDM) is critical to the successful conduct of ophthalmic certifications in Biopharmaceutical-sponsored clinical trials, as a matrix leader of a vendor project team. The OCPM will be client-facing and serve as the internal lead of the project through the life cycle of the study, ensuring effective project delivery in agreement with contracted project timeline and budget. The PDM directs project delivery by driving team and financial efficiency, work product quality, and is responsible for client satisfaction through strong relationship management.

* Serves as the primary point of contact for biopharma clients and demonstrates proficiency in knowledge and understanding of client needs.
* Ensures that deliverables for the assigned projects are completed according to the contract budget, schedule, and quality standards. Projects will be effectively managed in all areas of performance.
* Develops successful working relationships with clients, executive management, and project staff and collaborates to manage project issues, proactively identify and mitigate risks and drive milestone achievement.
* Tracks project deliverables against contract. Proactively prepares/presents study metrics to maintain transparency for internal/external stakeholders. Monitors trends and drives changes to the plan as needed; identifies risks to delivery and agrees to mitigation plans with the project team to be presented to the client.
* Ensures adherence to quality control expectations and milestone timelines for delivery of contractually required reports and deliverables.
* Identifies and manages changes to scope and requests for out-of-scope activities. Collaborates with Business Development, Contracts Department, and executive management to ensure timel y execution of contract amendments/change orders. Prospectively manages client expectations.
* Identifies and documents lessons learned from study successes and challenges to promote development of best practices.
* Models and propagates Emmes' commitment to a culture of quality in all aspects of our deliverables, utilizing a solution-based, science-driven, value-added approach in collaborating with clients.
* Performs other duties as assigned.

* Bachelor's degree or equivalent experience.

* Experienced in developing and maintaining customer relationships.
* Minimum 2 years demonstrating related experience.

* Experience with MS Office Suite.
* Time management and decision-making skills.
* Attention to detail and the ability to address several assignments simultaneously.
* Excellent oral and written communication skills.
* Some knowledge of clinical trials in ophthalmology preferred.

* Occasional travel may be required on an ad hoc basis

Emmes Group: Building a better future for us all.

Emmes Group is transforming the future of clinical research, bringing the promise of new medical discovery closer within reach for patients. Emmes Group was founded as Emmes more than 47 years ago, becoming one of the primary clinical research providers to the US government before expanding into public-private partnerships and commercial biopharma. Emmes has built industry leading capabilities in cell and gene therapy, vaccines and infectious diseases, ophthalmology, rare diseases, and neuroscience.

We believe the work we do will have a direct impact on patients' lives and act accordingly. We strive to build a collaborative culture at the intersection of being a performance and people driven company. We're looking for talented professionals eager to help advance clinical research as we work to embed innovation into the fabric of our company. If you share our motivations and passion in research, come join us!

Why work at Emmes?

At Emmes, your actions and hard work will have a direct impact on public health initiatives, both globally and in our local communities with opportunities for volunteerism through our Emmes Cares community engagement program. We offer a competitive benefits package focused on the health and needs of our growing workforce, including:

• Flexible Approved Time Off

• Tuition Reimbursement

• 401k Retirement Plan

• Work From Home Anywhere in the US

• Maternal/Paternal Leave

• Casual Dress Code & Work Environment

CONNECT WITH US!

Follow us on Twitter - @EmmesCRO

Find us on LinkedIn - Emmes

The Emmes Company, LLC is an equal opportunity employer and does not discriminate in its selection and employment practices. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.

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