Customer Support Examples Jobs in Usa

JOB TITLE: Customer Experience Analyst

LOCATION: 3 days in Lyndhurst, NJ & 2 days in NYC (on-site)

Salary: $92,000-97,000

Company Overview:

Apparel that comes from the Japanese values of simplicity, quality and longevity. Designed to be of the time and for the time, LifeWear is made with such modern elegance that it becomes the building blocks of each individual’s style. A perfect shirt that is always being made more perfect. The simplest design hiding the most thoughtful and modern details. The best in fit and fabric made to be affordable and accessible to all. LifeWear is clothing that is constantly being innovated, bringing more warmth, better design, and better comfort to people’s lives.

Position Overview:

UNIQLO USA is looking for a talented and energetic analyst to join our Customer Engagement Center. This individual will be responsible for finding ways to improve the overall customer experience based on Voice Of Customer (VOC). We expect this person to represent our current and future customers, working directly with management, and key department leaders.

Job Responsibilities:

• Analyze customer inquiries, various types of feedback. and related data.
• Report to management and department leaders with suggestions on how to improve customer experience when working with logistics-related inquiries.
• Understand customer voices, identify and work closely with business stakeholders both internal and external to troubleshoot customer pain points with the customer experience with efficiency.
• Ownership to resolve customer issues including responding to customer inquiries and creating/updating SOP.
• Continuously work with CEC team members to streamline and improve the customer experience and operations efficiencies within CEC.
• Be able to take the lead as necessary, including customer support, in order to investigate the actual situation and resolve issues.
• Collaborate with the Loss Prevention and Fraud Investigation teams to identify and resolve issues impacting customer experience.
• Is up to date and understanding of industry fraud trends
• Skills in defining requirements for operational changes or service improvement
• Capability to adhere to team processes and standards, while leading process improvement efforts.
• Ability to work in a fast-paced environment while maintaining a high level of attention to detail.
• Other duties as assigned by supervisor

Requirements:

• Bachelors degree required, preferable areas of study are: Economics, Mathematics, Statistics, Business, Marketing, Customer Service or similar
• Minimum 2-3 years of experience in Logistics or E-commerce is preferred
• Proficiency in Microsoft Office, particularly Excel, PowerPoint as well as similar tools
• Flexibility and agility to adapt to changing and evolving business requirements and objectives.
• Results-driven with exceptional detail and knowledge around metrics with excellent problem-solving skills and a strong work ethic.
• Excellent interpersonal skills with the ability to build and foster strong cross-functional relationships, internally and externally.
• Regular, dependable attendance and punctuality is required

Salary: $92,000 - $97,000

*The offered salary or salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills and expertise, and location of the position.

The Company is committed to equal pay initiatives and will not ask candidates for their current or past salary.

As an Equal Opportunity Employer, Fast Retailing does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.

We are seeking a detail-oriented, customer-obsessed Freelance Customer Service Associate to support a fast-growing women’s apparel brand. You’ll be on the front lines of the customer experience, helping shoppers feel confident in every interaction and every purchase.

Employment Type: Freelance

Location: Calabasas, CA (Onsite)

Schedule: Monday–Friday, 8:00 AM–5:00 PM | 40 hours per week

Start Date: ASAP

Duration: 3-month contract

Pay Rate: $21/hour

What You’ll Do

• Act as a primary point of contact for customers via email, ticketing platforms, and social media DMs, delivering timely and accurate responses.
• Support the full post-purchase journey, including order status questions, returns, exchanges, and size/fit inquiries.
• Process and troubleshoot orders using Shopify and related tools, ensuring smooth resolution of customer issues.
• Monitor shipment status (including lost, delayed, and damaged packages) and coordinate with warehouse and operations teams to resolve fulfillment issues.
• Accurately document customer interactions, issue details, and resolutions in systems such as HappyFox (or similar CRMs).
• Engage with customers on Instagram and other social platforms using an on-brand voice that reflects the label’s style and values.
• Collaborate with marketing, e-commerce, and operations partners to relay customer feedback and ensure a seamless brand experience.
• Identify recurring issues, trends, and opportunities for improvement to help refine policies, FAQs, and processes.

What You Bring

• 1–2 years of customer service experience, preferably in apparel, retail, or e-commerce.
• Hands-on experience with platforms such as Shopify, Instagram, HappyFox, AfterShip, or comparable customer support tools.
• Clear, confident written and verbal communication skills with a genuine customer-first mindset.
• Strong organizational skills and attention to detail; able to handle high-volume inquiries without sacrificing quality.
• A calm, professional demeanor and the ability to problem-solve under pressure.
• Enthusiasm for women’s fashion and a passion for helping customers feel great about their purchases.

This freelance role is a chance to directly influence the customer experience and help shape how a passionate community connects with the brand every day.

• Provide inbound customer support.
• Maintain broad knowledge of products, pricing, promotions, and procedures
• Achieve specific sales targets and maximizing sale opportunities on each and every call.
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and sales performance
• Deliver expert customer experiences with a smile.

• High school diploma with six months of sales experience preferred
• Demonstrated sales technique and product knowledge preferred
• Courteous with strong customer service orientation
• Eagerness to learn new technologies
• Ability to effectively communicate, both written and verbally
• Proficiency in fast-paced multi-tasking
• Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner
• Must reside in the United States or have a valid U.S. address for residence

• The base salary range for this position is $16- $17/hr., plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days. We accept applications for this position on an ongoing basis.
• DailyPay enrollment option to access pay early, when you want i
• Free Direct TV upon completion of training
• Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic (Neurodiversity), Women in Tech, One Earth Champions, and more
• 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
• Health and wellness programs with trained partners to help promote a healthy you
• Conveniently located between some of the local favorite eateries and the mall.
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day and more

• English
• Spanish

• Provide inbound customer support.
• Maintain broad knowledge of products, pricing, promotions, and procedures
• Achieve specific sales targets and maximizing sale opportunities on each and every call.
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and sales performance
• Deliver expert customer experiences with a smile.

• High school diploma with six months of sales experience preferred
• Demonstrated sales technique and product knowledge preferred
• Courteous with strong customer service orientation
• Eagerness to learn new technologies
• Ability to effectively communicate, both written and verbally
• Proficiency in fast-paced multi-tasking
• Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner
• Must reside in the United States or have a valid U.S. address for residence

• The base salary range for this position is $16- $17/hr., plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days. We accept applications for this position on an ongoing basis.
• DailyPay enrollment option to access pay early, when you want i
• Free Direct TV upon completion of training
• Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic (Neurodiversity), Women in Tech, One Earth Champions, and more
• 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
• Health and wellness programs with trained partners to help promote a healthy you
• Conveniently located between some of the local favorite eateries and the mall.
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day and more

• English
• Spanish

• Provide inbound customer support.
• Maintain broad knowledge of products, pricing, promotions, and procedures
• Achieve specific sales targets and maximizing sale opportunities on each and every call.
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and sales performance
• Deliver expert customer experiences with a smile.

• High school diploma with six months of sales experience preferred
• Demonstrated sales technique and product knowledge preferred
• Courteous with strong customer service orientation
• Eagerness to learn new technologies
• Ability to effectively communicate, both written and verbally
• Proficiency in fast-paced multi-tasking
• Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner
• Must reside in the United States or have a valid U.S. address for residence

• The base salary range for this position is $16- $17/hr., plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days. We accept applications for this position on an ongoing basis.
• DailyPay enrollment option to access pay early, when you want i
• Free Direct TV upon completion of training
• Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic (Neurodiversity), Women in Tech, One Earth Champions, and more
• 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
• Health and wellness programs with trained partners to help promote a healthy you
• Conveniently located between some of the local favorite eateries and the mall.
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day and more

• English
• Spanish

• Provide inbound customer support.
• Maintain broad knowledge of products, pricing, promotions, and procedures
• Achieve specific sales targets and maximizing sale opportunities on each and every call.
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and sales performance
• Deliver expert customer experiences with a smile.

• High school diploma with six months of sales experience preferred
• Demonstrated sales technique and product knowledge preferred
• Courteous with strong customer service orientation
• Eagerness to learn new technologies
• Ability to effectively communicate, both written and verbally
• Proficiency in fast-paced multi-tasking
• Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner
• Must reside in the United States or have a valid U.S. address for residence

• The base salary range for this position is $16- $17/hr., plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days. We accept applications for this position on an ongoing basis.
• DailyPay enrollment option to access pay early, when you want i
• Free Direct TV upon completion of training
• Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic (Neurodiversity), Women in Tech, One Earth Champions, and more
• 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
• Health and wellness programs with trained partners to help promote a healthy you
• Conveniently located between some of the local favorite eateries and the mall.
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day and more

• English
• Spanish

• Provide inbound customer support.
• Maintain broad knowledge of products, pricing, promotions, and procedures
• Achieve specific sales targets and maximizing sale opportunities on each and every call.
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and sales performance
• Deliver expert customer experiences with a smile.

• High school diploma with six months of sales experience preferred
• Demonstrated sales technique and product knowledge preferred
• Courteous with strong customer service orientation
• Eagerness to learn new technologies
• Ability to effectively communicate, both written and verbally
• Proficiency in fast-paced multi-tasking
• Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner
• Must reside in the United States or have a valid U.S. address for residence

• The base salary range for this position is $16- $17/hr., plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days. We accept applications for this position on an ongoing basis.
• DailyPay enrollment option to access pay early, when you want i
• Free Direct TV upon completion of training
• Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic (Neurodiversity), Women in Tech, One Earth Champions, and more
• 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
• Health and wellness programs with trained partners to help promote a healthy you
• Conveniently located between some of the local favorite eateries and the mall.
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day and more

• English
• Spanish

• Provide inbound customer support.
• Maintain broad knowledge of products, pricing, promotions, and procedures
• Achieve specific sales targets and maximizing sale opportunities on each and every call.
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and sales performance
• Deliver expert customer experiences with a smile.

• High school diploma with six months of sales experience preferred
• Demonstrated sales technique and product knowledge preferred
• Courteous with strong customer service orientation
• Eagerness to learn new technologies
• Ability to effectively communicate, both written and verbally
• Proficiency in fast-paced multi-tasking
• Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner
• Must reside in the United States or have a valid U.S. address for residence

• The base salary range for this position is $16- $17/hr., plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days. We accept applications for this position on an ongoing basis.
• DailyPay enrollment option to access pay early, when you want i
• Free Direct TV upon completion of training
• Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic (Neurodiversity), Women in Tech, One Earth Champions, and more
• 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
• Health and wellness programs with trained partners to help promote a healthy you
• Conveniently located between some of the local favorite eateries and the mall.
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day and more

• English
• Spanish

• Provide inbound customer support.
• Maintain broad knowledge of products, pricing, promotions, and procedures
• Achieve specific sales targets and maximizing sale opportunities on each and every call.
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and sales performance
• Deliver expert customer experiences with a smile.

• High school diploma with six months of sales experience preferred
• Demonstrated sales technique and product knowledge preferred
• Courteous with strong customer service orientation
• Eagerness to learn new technologies
• Ability to effectively communicate, both written and verbally
• Proficiency in fast-paced multi-tasking
• Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner
• Must reside in the United States or have a valid U.S. address for residence

• The base salary range for this position is $16- $17/hr., plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days. We accept applications for this position on an ongoing basis.
• DailyPay enrollment option to access pay early, when you want i
• Free Direct TV upon completion of training
• Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic (Neurodiversity), Women in Tech, One Earth Champions, and more
• 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
• Health and wellness programs with trained partners to help promote a healthy you
• Conveniently located between some of the local favorite eateries and the mall.
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day and more

• English
• Spanish

• Provide inbound customer support.
• Maintain broad knowledge of products, pricing, promotions, and procedures
• Achieve specific sales targets and maximizing sale opportunities on each and every call.
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and sales performance
• Deliver expert customer experiences with a smile.

• High school diploma with six months of sales experience preferred
• Demonstrated sales technique and product knowledge preferred
• Courteous with strong customer service orientation
• Eagerness to learn new technologies
• Ability to effectively communicate, both written and verbally
• Proficiency in fast-paced multi-tasking
• Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner
• Must reside in the United States or have a valid U.S. address for residence

• The base salary range for this position is $16- $17/hr., plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days. We accept applications for this position on an ongoing basis.
• DailyPay enrollment option to access pay early, when you want i
• Free Direct TV upon completion of training
• Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic (Neurodiversity), Women in Tech, One Earth Champions, and more
• 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
• Health and wellness programs with trained partners to help promote a healthy you
• Conveniently located between some of the local favorite eateries and the mall.
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day and more

• English
• Spanish