Customer Support Examples Jobs in Usa

Insight Global is looking for a Customer Support Coordinator to join a client's team in the Richmond, Virginia area.

Required Skills & Experience

- 1-2 years of experience in a similar role

- Documenting/data entry/reporting

- Face to face customer service experience

- Admin duties

- Answering phones, emails, filing, mail processing

- Microsoft Office Suite (excel)

Nice to Have Skills & Experience

- Experience working in a human services environment

- Bilingual

- Associates

Job Description

- Greet customers and help them complete forms

- Enter customer information on application forms

- Screen and review applications to determine eligibility

- Enter information into automated systems and generate reports

- Prepare case records & write recommendations for assigned cases

- Perform routine office tasks (answering phones, copying, scanning, preparing correspondence, processing mail, filing)

- Assist customers with online system (Common Help) for Medicaid, TANF, and SNAP (formerly known as food stamps) applications

- Help register and file clearances through State benefits systems

- Gather report facts & interpret public assistance policies/regulations

Job Type: Full-time, 12-month contract position

Hourly Pay: $18/hr

Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

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• Answer incoming calls via the Call Center. Provides guidance directly to customer or determines most appropriate bank contact which to forward the inquiry.
  
• Provide excellent service to customers and co-workers by phone including actively promoting and selling additional bank products and services.
  
• Assist customers with online and mobile banking, debit and credit cards, account inquiries and transfers and various other financial service aspects.
  
• Assist internal customers with various network and software password resets and functionality.
  
• Maintain positive attitude while promoting products, services, and functions in fast-paced, multi-faceted environment.
  
• Actively engage in self-development through participation in meetings, committees, computer-based training, reading periodicals, maintaining product knowledge, etc.
  
• Maintain and orders department supplies and equipment.
  
• Uphold Nicolet's philosophy and policies by maintaining appropriate controls to ensure full compliance with applicable laws and regulations, thereby fulfilling legal responsibilities and enhancing the quality of Nicolet.
  
• Ability to understand the value of diversity within the workplace and to work successfully with others without regard to age, gender, race, sexual orientation, ethnicity, culture, religion, disability status, socioeconomic status or other non-job-related classification. A commitment to Nicolet's policies on equal employment opportunities and non-discrimination with a willingness to pursue efforts of inclusion and respect toward different perspectives.
  
• Perform all other duties as assigned.
  

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• High School diploma or equivalent
  
• Understanding of banking and related products and services typically acquired through 1-3 years of experience in a bank customer service role
  
• Must work both independently and be a team player
  
• Ability to sit for prolonged periods on the phone and concentrate visually on a PC
  
• Position requires judgment, tact and on-the-spot decision making
  
• Effective verbal and written communication skills and strong interpersonal skills
  

Benefits:

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• Medical, Dental, Vision, & Life Insurance
  
• 401(k) with a company match
  
• PT0 & 11 1/2 Paid Holidays
  

About the Company

Bring your customer focus, analytical mindset, and operational coordination skills to Hermes Abrasives, a cutting-edge subsidiary of WALTER Surface Technologies. Since 1952, WALTER has built a reputation for high quality and innovation in surface treatment technologies and is a global leader in high-performance solutions for the metalworking industry. Our philosophy centers on empowering customers to work smarter and achieve excellence through superior technology, products, performance, safety, and durability—driving increased productivity and profitability.

About the Role

We are seeking a highly organized and customer-focused Customer Support & Internal Sales Representative to support North American Coated Abrasives operations. This hybrid role blends customer service excellence with internal sales, pricing analysis, and operational coordination. This position serves as a primary liaison between customers, Territory Sales Managers, Customer Service, Finance, and global manufacturing partners. Success in this role requires strong attention to detail, commercial awareness, and the ability to manage multiple priorities while protecting margin, ensuring order accuracy, and maintaining service standards. This is a cross-functional role with direct impact on customer satisfaction, pricing integrity, inventory management, and overall account health.

Responsibilities

• Order Management & Fulfillment
• Accurately enter, manage, and monitor customer orders in SAP.
• Coordinate production schedules, inventory levels, and delivery timelines.
• Expedite orders and coordinate air freight/import shipments when required.
• Track lost or damaged shipments and manage return logistics.
• Maintain open order and inventory forecast reports (P2D).
• Proactively communicate order updates, delays, and changes to customers.
• Pricing & Profitability Management
• Approve and analyze pricing requests within established guidelines.
• Evaluate margin impact using cost-of-goods data.
• Generate material numbers to determine cost structures.
• Prepare and maintain Competitive Pricing Reports (CPRs).
• Support special pricing arrangements and volume-based agreements.
• Provide historical cost and margin analysis to Territory Sales Managers.
• Customer & Account Management
• Serve as primary contact for customer and distributor inquiries.
• Oversee new account applications and evaluate credit worthiness.
• Maintain SAP account records and documentation.
• Resolve service issues, complaints, returns, and disputes.
• Provide invoices, delivery notes, and pricing documentation upon request.
• Inventory & Financial Support
• Monitor consignment and ABR inventory accounts.
• Prepare inventory count sheets and reconcile discrepancies.
• Support Accounts Receivable with past-due balances and disputes.
• Upload invoices to customer portals and assist with reconciliation requests.
• Sales & Operational Support
• Support Territory Sales Managers with profitability analysis and reporting.
• Prepare open order and sales activity reports.
• Coordinate international shipments and proforma invoices.
• Assist Customer Service with escalated issue resolution.

Qualifications

• Associate degree in Business, Marketing, or related field
• 2+ years of experience in Customer Service, Sales Support, or Inside Sales
• Proficiency in Microsoft Office (Excel, Word)
• D365 CRM experience
• Strong analytical and communication skills
• Authorized to work in the United States

Required Skills

• Customer Service Excellence: Responsive, solution-oriented, and professional
• Pricing & Margin Analysis: Understands cost drivers and profitability impact
• ERP & CRM Proficiency: Strong working knowledge of SAP and D365
• Supply Chain Coordination: Aligns production, logistics, and customer demand
• Financial Acumen: Cost awareness and margin sensitivity
• Organizational Agility: Manages multiple priorities under deadlines
• Attention to Detail: Ensures accuracy in orders, pricing, and documentation
• Cross-Functional Collaboration: Works effectively across Sales, Finance, and Operations

Preferred Skills

• Bachelor’s degree
• 3–5 years of experience in Sales Operations or Internal Sales
• SAP experience
• Experience in coated abrasives or industrial distribution
• Familiarity with pricing models and margin analysis

Pay range and compensation package

Hybrid office environment with cross-functional collaboration. Hourly / Non-Exempt (FLSA). Department: Internal Sales.

Equal Opportunity Statement

What Success Looks Like (First 12 Months)

• Orders are entered accurately with minimal rework or corrections
• Pricing approvals align with margin targets and company guidelines
• Customers receive proactive communication and timely resolution of issues
• Inventory and consignment accounts remain accurate and reconciled
• Territory Sales Managers receive reliable profitability and sales reporting
• Reduced disputes, improved on-time delivery, and strengthened customer relationships
• Consistent execution that protects both service standards and profitability

Inside Sales / Customer Support

(Training + Growth Path)

Brackenridge, PA

Want a career where you learn a trade, work with customers, and grow long-term — not just another job?

Allegheny Valley Winlectric is a locally owned, family-run electrical distributor serving the Pittsburgh area. We’re hiring an Inside Sales / Customer Support team member who wants to build a future in the electrical industry.

The Role

This is an inside sales position with a strong front-line learning component during your first year.

You’ll spend time:

• Making regular deliveries to contractor shops and jobsites
• Interacting directly with customers in the field
• Learning electrical products hands-on (wire, devices, lighting, gear)
• Seeing how materials are actually used on the job

That experience is intentional — you’ll bring that knowledge back to the counter to become a stronger, more confident inside salesperson. You are not a “forever driver.”

What You’ll Do

• Learn quoting and order entry (we train you)
• Help customers with product selection and substitutions
• Support outside sales and project work
• Provide excellent service by phone, email, and in person
• Represent the company professionally on deliveries and customer visits

Growth & Advancement

We promote from within. This role is designed to grow into:

• Senior Inside Sales
• Outside Sales (commission-based)
• Leadership opportunities for the right long-term fit

Advancement is performance-based, not just time served.

Who This Is For

• Strong communicator with a good attitude
• Coachable, dependable, and eager to learn
• Comfortable driving and lifting typical material
• Strong computer skills
• Valid driver’s license
• Ability to pass a drug test
• Electrical experience is a plus — not required

Why Work Here?

• Stable industry with long-term demand
• Local, family-run company
• Paid training and mentorship
• Competitive pay + full benefits
• Clear path for growth if you’re willing to put in the work

Pay: $17–24/hour based on experience, plus incentives and full benefits.

• If you want a role where you can learn fast, build skills, and grow into more responsibility, we’d like to talk.

About Us:

Longbridge is building a next-generation AI investing app designed to help everyday investors learn, build confidence, and take action. As investing behavior shifts toward mobile-first experiences and AI changes how people interact with financial products, we’re building an experience that’s simpler, more intuitive, and grounded in trust. We’re a fast-moving, high-ownership team operating in a highly regulated environment. We care deeply about customer outcomes, clarity, and execution quality—and we measure what matters.

The Role

Lead and scale Longbridge’s U.S. Customer Support function during a critical phase of

growth. As Customer Support Manager, you will oversee daily support operations, develop

high-performing team members, and build the scalable processes needed to support a

rapidly expanding brokerage platform.

This is a high-impact leadership role for an experienced professional (5+ years) with a

background in regulated financial services, fintech, or brokerage environments. You will

partner closely with Operations, Compliance, and Product teams to ensure our support

organization delivers exceptional customer experiences while maintaining regulatory rigor.

We’re looking for a hands-on leader who thrives in fast-paced environments and is excited to

build support infrastructure that scales

Key Responsibilities:

Team Leadership & Development

• Lead, manage, and develop a team of Customer Support Analysts.
• Conduct ticket quality reviews, performance coaching, and ongoing feedback sessions.
• Establish, monitor, and continuously improve SLA and response time standards.
• Support hiring, onboarding, and training of new support team members.
• Foster a culture of accountability, customer-first thinking, and operational excellence.

Customer Support Operations

• Oversee daily support operations across Zendesk (email, chat, phone).
• Monitor ticket queues to ensure timely and accurate resolution.
• Develop and maintain escalation procedures related to account opening, funding (ACH/wires), trade status inquiries, platform navigation, and regulatory/compliance matters.
• Ensure appropriate escalation of complex trading, compliance, or regulatory issues to internal partner teams.
• Drive adherence to quality standards and regulatory requirements.

Documentation, Metrics & Process Improvement

• Develop, document, and maintain support team SOPs and internal workflows.
• Track support KPIs and performance metrics; analyze trends and identify areas for improvement.
• Collaborate cross-functionally with Operations, Compliance, and Product to address root causes and improve the customer journey.
• Continuously enhance internal knowledge systems to support scale and efficiency.

Requirements:

• 5+ years of experience in financial services, fintech, brokerage operations, and/or customer support.
• Prior experience managing and developing a customer support team.
• Exceptional written and verbal communication skills.
• Strong attention to detail and ability to operate within regulated environments.
• Proven ability to work cross-functionally with Operations, Compliance, and Product teams.
• Comfortable building and improving processes in a fast-paced, high-growth environment.

Nice to Have:

• Experience managing Zendesk or similar customer service ticketing platforms.
• Background in fintech or brokerage environments.
• Understanding of ACH, wires, trading fundamentals, and the brokerage account lifecycle.
• FINRA SIE and/or Series 7 licenses.

For 90 years, Berkheimer Tax Innovations has supported communities across Pennsylvania through reliable tax collection and related services. Serving more than 2,600 clients statewide, were proud to be the states largest tax collector.

We are currently seeking a Customer Support Clerk to join our team in our Mercer, PA office. This is a great opportunity for detail-oriented individuals to start and grow their careers with paid training, hands-on support, and ongoing learning.

WHAT YOU'LL DO:

As a Customer Support Clerk, you will serve as a point of contact for taxpayers! Responsibilities include, but are not limited to:

• In-Person Assistance: Provide face-to-face support by answering questions, assisting with account-related concerns, and helping ensure accounts remain accurate and in good standing.
• Phone Support: Answer incoming phone calls, responding to questions and providing assistance related to tax accounts, payments, and general inquiries.
• Tax Account Processing: Process tax forms & post payments to proper accounts
• Efficient Work: Complete all tasks in a timely manner while meeting company standards

SCHEDULE + LOCATION:

• Start date: April 20th, 2026
• Full-time schedule: Monday - Friday, 8:00 am - 4:00 pm
• On-site in our Mercer, PA office
• Initial training ~4-6 months fully in office
• After training, the role transitions to hybrid, with 45 additional in-office training rotations (68 weeks each) within the first 15 months

PAY + BENEFITS:

• Pay Rate: $ 14.00/hour + monthly incentive opportunities!
• Medical, Dental, Vision & Life Insurance
• Paid Holidays, Vacation, Sick, and Personal Time
• Wellness Program including physical, emotional, and financial wellness
• 401(k) with Profit Sharing
• Employee Assistance Program
• Voluntary Benefit Plans
• FSA & HSA Options
• Travel Insurance
• Business casual work environment

• High School Diploma or equivalent
• 0 - 6 months related experience and/or training
• Reliable transportation to outer offices and tax sit-ins
• Ability to manage difficult or emotional customer situations
• Strong attention to detail with high levels of accuracy
• Situation analysis and problem-solving skills
• Ability to sit for long periods of time

ABOUT BERKHEIMER TAX INNOVATIONS

While our advanced systems set the standard in the industry, we know that true success comes from our peopletheir dedication, teamwork, and commitment to excellence. At Berkheimer, youll be part of a team where innovation meets personal service, and where your contributions have a direct impact on communities across the Commonwealth. Check out our real world results at .

Berkheimer Tax Innovations is an equal opportunity employer and E-Verify employer. All positions require a successful reference check, criminal background check and drug screen.

Compensation details: 14-14 Hourly Wage

PI55f547e37643-31181-39907841

Required

Preferred

Job Industries

• Other

Now hiring for a Customer Support Operations Coordinator in Atlanta!

This is a temporary to permanent hire position working a hybrid schedule.

About the Role

We are seeking a highly organized and detail‐oriented Support Operations Coordinator to join our team. In this role, you will oversee the full lifecycle of support tickets within the call center, ensuring timely responses, proper escalations, and high‐quality resolutions. You will help maintain the health of the ticket queue, support agents with process clarity, and continuously improve documentation, scripts, and workflows to enhance efficiency and customer experience.

Key Responsibilities:

Ticket & Queue Management

• Monitor inbound support tickets to ensure timely assignment, updates, and resolution within SLA.
• Identify stalled, aging, or misrouted tickets and take corrective action.
• Route escalations to the appropriate internal teams (Tier 2, Tier 3, Support).
• Track daily ticket volume, backlog, and closure rates.

Quality & Process Improvement

• Review recurring issues and recommend updates to troubleshooting scripts and runbooks.
• Partner with the team to refine workflows that reduce handle time and improve first‐contact resolution.
• Identify documentation gaps and create or update knowledge base content.
• Analyze ticket trends to recommend training topics or process enhancements.

Support Operations Coordination

• Serve as the point of contact for ticketing system best practices and improvements.
• Ensure agents follow documentation standards and resolution procedures.
• Collaborate with cross‐functional teams to resolve systemic issues impacting support.

Reporting & Metrics

• Generate daily and weekly reports on ticket status, SLA performance, backlog, and escalations.
• Highlight risks, bottlenecks, and operational issues to leadership.
• Track improvements in script and runbook effectiveness over time.

As a RemX Customer Support Operations Coordinator We Offer You:

• Competitive pay
• Paid weekly (Direct Deposit or ATM Debit Card available)
• Access to health benefits and retirement plan
• A personal recruiter to help with job searches and assistance when at work!

Required Skills & Experience:

• 2-4 years of experience in a call center, technical support, or service operations environment.
• Excellent organizational skills with the ability to manage multiple priorities.
• Strong analytical mindset with the ability to identify process inefficiencies.
• Clear written and verbal communication skills; technical writing experience is a plus.
• Experience creating or maintaining support documentation is preferred.

Find A Job That Works for You!

Each and every day RemX puts over 90,000 people to work, helping more than 15,000 companies find the talent they need to succeed. And, as a part of the 10th largest staffing company in the world, we understand that at the heart of every successful business are people. That’s why we work hard to find you the right job at the right company. Explore all the exciting opportunities RemX offers and find the right job for you!

InteLogix is seeking a customer service representative to join our organization. In this role, you will be the first point of contact for our customers, providing assistance, resolving issues, and ensuring a positive experience. The ideal candidate will have excellent communication skills, problem solving abilities, and a customer-focused mindset.

At InteLogix, we know that with the right support, people and clients have the power to progress in incredible ways. For over 65 years, InteLogix has been trusted by a diverse portfolio of clients to provide a full suite of contact center solutions. With over 7,000 employees throughout the Americas and the Philippines, we make lives better; we engage, listen, and resolve consumer concerns and obligations with empathy and innovation.

If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you! In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.

• Are you energetic, enthusiastic with an engaging personality?
• Are you driven to deliver effective results while providing excellent customer service?
• Do you have extraordinary communication skills?

What's in it for YOU?

• Hourly pay rate of $12
• Eligible to earn incentive
• Paid training
• Medical, dental, and vision insurance
• Paid time off
• Employee discounts
• Full-time, non-seasonal
• Career advancement
• Early access to earned wages via PayActiv
  • Access up to 50% of earned wages (capped at $500 per pay period)

Responsibilities

• Serve as the primary point of contact for customers via phone
• Make outbound financial collection calls in addition to incoming calls from customers in an effort to persuade customers to make payments on past due accounts
• Provide exceptional customer service by addressing inquiries, resolving complaints, and guiding customers through solutions
• Maintain a thorough understanding of products, services, and policies to effectively assist customers
• Accurately document customer interactions and transactions across all tools/platforms
• Collaborate with other departments to resolve customer issues and escalate complex problems as necessary
• Strive to exceed customer satisfaction goals and performance metrics
• Continuously seek opportunities to improve the customer experience and streamline processes
• Stay updated on product knowledge and industry trends to better assist customers
• Ability to work within the defined hours of operation with flexibility needed on weekends and holidays
  • Monday - Friday: 7 a.m. to 10 p.m.
  • Saturday: 7 a.m. to 7 p.m.
  • Sunday: Closed

Qualifications

What We Look for in a Candidate:

• Must be 18 years of age or older
• High School Diploma or equivalent
• Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions, constant sedentary work
• Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing best-in-class customer experience speaking to customers over the phone
• Typing assessment required
• Superb attendance, so you can be there when our customers need us

All job offers are contingent upon completion of drug screen and background checks.

The client provides information technology (IT) services, including business outsourcing, infrastructure technology, and application services.

The application service offered by the company includes application development, maintenance, and support.

The markets served by the company are financial services and insurance, healthcare, manufacturing, government, transportation, communications, and more.

Enjoy working independently and as part of a team in a fast-paced environment? We are seeking a highly motivated OEM Aftermarket Sales/Support Specialist to join our team. The ideal candidate will play a key role in driving aftermarket sales and services for our OEM products, ensuring customer satisfaction, and fostering long-term relationships with both existing and new customers. This position requires a high level of customer service responsibilities including problem solving skills, product knowledge, and the ability to help support customers in maintaining, upgrading, and servicing their equipment. The role will collaborate with engineering, product development, logistics, and our operations teams to ensure aftermarket solutions meet customer needs and parts accuracy.

Key Responsibilities:

• Aftermarket Sales: Promote and sell OEM aftermarket parts and services to existing and new customers, ensuring revenue growth and profitability within the aftermarket segment.
• Customer Relationship Management: Build and maintain strong relationships with key customers, including dealerships and end users, providing support and expert advice on the use and proper selection of OEM parts and products.
• Product Support: Provide technical support for aftermarket products, including troubleshooting, identifying parts, and offering solutions for repairs and upgrades.
• Inventory Management: Collaborate with distribution partners to manage inventory levels of aftermarket parts and products, ensuring timely availability and delivery to customers.
• Training and Education: Work with customers on the use of our dealer portal, iStore and related programs.
• Order Entry: Manage orders in a timely manner and update customers accordingly with lead times and pricing.
• Cross-Functional Collaboration: Work closely with engineering, purchasing, and operations teams to ensure proper aftermarket pricing and margin targets.
• Reporting and Analysis: Provide regular updates and reports on sales performance, quotes, customer feedback, and market trends to help grow market share.
• Other Responsibilities: Various projects and responsibilities as assigned.

Basic Qualifications:

• High School Diploma or GED

Preferred Qualifications:

• 5+ years of proven experience in aftermarket sales, technical support, or customer service within an OEM environment.
• Experience with MS Office.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers and internal teams.
• Problem-solving mindset with the ability to handle complex customer issues and provide timely solutions.
• Strong organizational skills and attention to detail.
• Knowledge of Parts Manuals, Bill of Materials and engineered prints.
• Strong negotiation and sales skills with a results-driven approach.

If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply.

About Terex:

Terex Corporation is a global industrial equipment manufacturer of materials processing machinery, waste and recycling solutions, mobile elevating work platforms (MEWPs), and equipment for the electric utility industry. We design, build, and support products used in maintenance, manufacturing, energy, minerals and materials management, construction, waste and recycling, and the entertainment industry. We provide best-in-class lifecycle support to our customers through our global parts and services organization, and offer complementary digital solutions, designed to help our customers maximize their return on their investment. Certain Terex products and solutions enable customers to reduce their impact on the environment including electric and hybrid offerings that deliver quiet and emission-free performance, products that support renewable energy, and products that aid in the recovery of useful materials from various types of waste. Our products are manufactured in North America, Europe, and Asia Pacific and sold worldwide.

Additional Information:

We are passionate about producing equipment that helps improve the lives of people around the world and providing our team members with a rewarding career and the opportunity to make an impact. We are committed to recruiting, engaging, developing, and retaining team members at all levels of our global workforce. Our culture is defined by our Terex Way Values – Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship. Our values are the driving force behind our commitment to maintain an inclusive, supportive, non-discriminatory, and safe workplace for all team members. To that end, we are committed to actively foster a culture where every team member feels valued, listened to, and appreciated. We are committed to being fair and impartial in our decisions. As an Equal Opportunity Employer, employment decisions are made without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. If you are a qualified individual with a disability, including disabled veterans, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting the recruiting department (person or department) at

The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including paid vacation, 401(k), medical, dental, and vision.