Customer Operations Remote Jobs in Usa

Job Overview As a member of our management team, you will have the opportunity to contribute to the continuing success of a company that has grown from a single restaurant in 1972 to 82 today across Indiana, Illinois and Wisconsin! Our culture is dedicated to serving our customers as if they were "guests in our own home", providing the utmost in quality of food and service, and treating those who work with us with dignity and respect.

We strive to create and maintain a safe and healthy work environment in which every member of our team will grow and prosper.

Your success and ours are based on the premise that all of us will strive to "do the right thing" -- for our guests and each other, while upholding our values of being Humble, Hungry, and (People) Smart.

Benefits We are excited to offer our improved benefits for all employees that work 30+ hours! These include:
- Health insurance with $0 copays
- Short- and long-term disability
- Dental, Vision, and Life Insurance
- $0 copay for counseling services w/ insurance plan
- 401(k) retirement plan/ Profit Sharing
- Meal discounts
- Paid Vacation
- Service recognition awards Requirements and Qualifications
- 1 or more years of restaurant experience
- Always ensure 100% customer satisfaction
- Control day-to-day operations in a team environment
- Follow cash control/security procedures
- Manage labor
- Ensure food quality and 100% customer satisfaction
- Have FUN in a fast-paced environment

At Rotech Healthcare Inc., we're more than a medical equipment providerwe're a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home.

With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives.

Rotech Healthcare Inc. is seeking a detail-oriented and compassionate Customer Service Representative to join our team. If you have experience in home healthcare, medical billing, or insurance verificationand thrive in a fast-paced, patient-centered environmentthis role offers the opportunity to make a meaningful impact every day. You'll be the first point of contact for patients and referral sources, ensuring accurate intake, insurance qualification, and seamless coordination of durable medical equipment and respiratory services.

Essential Job Duties and Responsibilities

• Ability to work cooperatively with others.
• Assist with office operations including supply monitoring, deposits, and batch reporting.
• Collaborate with outside agencies to resolve patient issues and ensure continuity of care.
• Communicate with patients, caregivers, referral sources, and internal teams to ensure timely service and resolution of inquiries.
• Coordinate documentation and service setup for respiratory products and medical equipment.
• Deal politely with patients and referral sources.
• Maintain organized records and referral logs in compliance with JCAHO and company standards.
• Manage patient intake and verify insurance coverage (Medicare, Medicaid, private payers).
• Manage several tasks at once.
• May be required to cover on call, drive a company vehicle and make deliveries to patient's homes.
• Predictable and regular attendance (arrive to work on time).
• Prepare and process documentation including CMNs, SOPs, invoices, and delivery paperwork.
• Provide technical assistance and support for walk-in and retail equipment requests.
• Performs other duties as assigned.

• Be part of a mission-driven team improving lives through home-based care.
• Work in a supportive environment with opportunities for growth and advancement.
• Competitive compensation, benefits, and employee recognition programs.

Ready to help patients get the care they need at home? Apply today and join a team that puts people first.

Employment is contingent on background check (company-wide). Results will not be used automatically to disqualify individuals. Instead, the Company will conduct an individualized assessment that considers the duties of the position, the nature and timing of the offense, and any evidence of rehabilitation, in accordance with applicable laws. Drug screen (when applicable for the position) Compliance with healthcare facility credentialing process (when applicable for the position) Valid driver's license in state of residence with a clean driving record (when applicable for the position)

Required Education and/or Experience

• High school diploma or GED equivalent, required

Preferred Education and/or Experience

• One year of related work experience, preferred
• Experience in home healthcare, medical billing, or patient intake (preferred).
• Familiarity with insurance verification and reimbursement practices.
• Knowledge of medical terminology and durable medical equipment is a plus.

Skills and Competencies

• Ability to interpret and respond to various forms of communication (verbal, written, visual)
• Capable of working independently and collaboratively within a team
• Demonstrated problem-solving, time management, and organizational skills
• Excellent verbal and written communication skills in English
• Maintain confidentiality and handle sensitive information with discretion
• Strong attention to detail and ability to multi-task effectively

Machines, Equipment and Technical Abilities

• Email transmission and communication
• Internet navigation and research
• Microsoft applications; Outlook, Word and Excel
• Office equipment; fax machine, copier, printer, phone and computer and/or tablet

Physical Demands

• Ability to lift and carry office and patient equipment (minimum 35 lbs)
• May be required to drive a company vehicle, make home deliveries, and participate in on-call rotations
• Must be able to sit, stand, walk, talk, and listen for extended periods
• Regular contact with patients and equipment may involve exposure to contagious pathogens
• Requires close vision for reading small print on screens and paperwork

Benefits

• Generous paid time off and paid holidays
• Overtime pay for non-exempt positions (as applicable)
• Commission for Account Executives
• Bonus and incentive opportunities
• Fixed and variable car reimbursement for Area Managers and Account Executives
• Car, mileage, and telephone reimbursement (as applicable)
• Employee discount and recognition programs
• Employee Assistance Program (EAP)
• 401(k), HSA, and FSA/Dependent Care FSA
• Medical, prescription, dental, and vision coverage
• Life insurance, disability, accidental death, identity protection, and legal services
• Meru Health mental health and Mercer SmartConnect Medicare programs
• Livongo Diabetes and High Blood Pressure programs
• Healthcare Bluebook and RX Savings Solutions programs
• Hepatitis B (HEPB) and TB vaccinations

Make the right movesubmit your resume today. Hiring managers review resumes and contact applicants whose experience aligns with the position. To check the status of a role you've applied for, sign into your account.

All positions are posted for a minimum of five (5) days and remain open until filled by a qualified applicant, generally no longer than 200 days. Thank you for your interest in Rotech Healthcare Inc.

Florida applicants - Background screening is required through the Florida Care Provider Background Screening Clearinghouse.

Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.

Job Duties Provides accurate information and assistance to customers, which includes responding to inquiries, problem-resolution and selling of company services. Performs administrative support functions necessary for efficient station operations. This is a non-driving position. Performs other duties as assigned.

Minimum Education High School Diploma/GED

Minimum Experience None

Knowledge, Skills and Abilities Ability to operate computer terminal. Ability to lift 50 lbs. Ability to maneuver packages of any weight above 50 lbs. with appropriate equipment and/or assistance from another person. Good human relations and communications skills.

Job Conditions Non-covered safety sensitive position. Ability to work in a constant state of alertness and in a safe manner.

Job Schedule

Part time

$17.86 pay per hour

Monday - Friday 4:00 PM - 10:00 PM and Saturday 7:00 AM - 1:00 PM with 1 rotating day off during the week to be determined.

Will work out of 2 stations: Hollywood & Miramar

18+ years old

Ability to pass a drug screen

Ability to lift 50 lbs. unassisted

Hollywood Station address: 2600 SW 39th Street Hollywood, FL 33312

Miramar Station address: 10501 Commerce Parkway Miramar, FL 33025

FedEx Express is absolutely, positively your best choice for a career.

Are you looking for a company that provides a safe, diverse and rewarding environment where employees have opportunities to grow and succeed?

Are you looking for a company that provides benefits, competitive pay and opportunities to develop your skills into a rewarding career?

This is who we are and what we do. Come join the team that is recognized consistently among best employers and is the world's largest express transportation company, providing services to more than 220 countries and territories. Come help us deliver the FedEx Purple Promise by making every customer experience outstanding.

FedEx Express is an AA/EEO/Veterans/Disabled Employer

FedEx Express prohibits discrimination and harassment against any applicant or employee on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing.

Taco Bell / KFC
- Harrison Ave.

is looking for a full time or part time Store Supervisor for our location in Cary, NC.

As a Store Manager, you will assist the General Manager in managing the operations and staff on a day to day basis, including the execution of all company policies, procedures, programs and systems.

The store supervisor also ensures compliance with all Federal, State and local laws and ethical business practices.

You will be actively involved in the selection, orientation and training of crew members at Taco Bell / KFC
- Harrison Ave..

Qualified Store Supervisor candidates will have previous experience in restaurants or managing teams.

You should love working with people and be a team leader.

This role is full time or part time.

We are hiring immediately, so submit your application today!

Compass Healthcare Consulting & Placement is conducting a search for an experienced RN, Registered Nurse Administrator for Operations in an Assisted Living Facility located in Riverdale, NY. Qualified candidate will oversee ALP staff including nursing, clerical and paraprofessionals including HR, Coordination and Intake Staff. Qualified candidate will have prior Healthcare Operations experience within an Assisted Living Program, will be a team player who is able to work with other executive level staff. Please Apply Now for Immediate Consideration.

Medicaid Assisted Living Facility providing Assisted Living Program (ALP) services to an adult dependent population in Long Island, NY. Administrator who can support a collaborative team approach through providing guidance, and a continued commitment to excellence in resident satisfaction. Top candidates must have extensive knowledge in Long Term Care, strong management skills, and address business from a creative and compassionate point of view.

Qualifications:

• Active RN License and Registration in NY State
• Bachelors in Nursing
• Two (2) years of related work experience acceptable to the NYS Department of Health (DOH), Medicaid Assisted Living experience, preferred
• 2 years of which includes related supervisory experience which includes managing payroll, budgeting, staffing, and employee development.
• Candidates must possess and demonstrate a high degree of leadership, organizational ability, and communication skills
• Minimum qualifications of an Bachelor’s degree from an accredited college or university

Duties include:

• Maintain a high degree of resident satisfaction and retention through consistent delivery of high-quality services
• Provide leadership for staff and residents including proactively solving problems and resolving issues and administer annual resident satisfaction survey
• Ensure buildings, grounds and property are up to company standards through the oversight of preventative maintenance systems and programs, and frequent inspections that meet company standards of excellence
• Create and maintain an atmosphere of stability where the personal dignity of residents is maintained
• Represent the facility and the company to governmental agencies, professional organizations, community groups and other appropriate public agencies/groups
• Census – Manage census including admissions and discharges.
• Collections – Oversee and ensure timely collections of resident income and room & board (R&B).
• Staffing – Responsible for hiring, interviewing, and overseeing staffing needs.

Competitive compensation package with salary up to $120,000 - 130,000 for qualified individuals, including medical insurance, PTO, and more.

Qualified Candidates Please Apply Now for Immediate Consideration

Customer Service Support Supervisor

The Customer Support Service Supervisor is responsible for the independent oversight of all dispatch operations within their assigned service team, territory, or region. Acting as the primary point of contact within the Service Coordination group, the Supervisor ensures seamless communication among customers, technicians, and management, while delivering timely and efficient customer service. This role serves as both a subject matter expert in Customer Support Services Team (CSST) processes and a trainer/mentor for Service Coordinators and administrative staff. With minimal direct oversight, the Supervisor exercises sound judgment and decision-making authority to resolve issues, enhance processes, and ensure adherence to service and company standards.

Principal Duties and Accountabilities:

Supervision & Leadership

• Serve as the direct line of support for Service Coordinators/Administrative Assistants within the region.
• Monitor, train, and mentor Service Coordinators, ensuring clear understanding of processes, compliance, and performance expectations.
• Conduct quarterly performance reviews and routine one-on-ones with assigned team members.
• Support Operations Manager in maintaining appropriate staffing levels by communicating manpower needs.
• Participate in performance management, coaching, and the evaluation process for service staff.
• Collaborate with the Director of the Customer Service Support Team on team compensation, benefits, and feedback initiatives.
• Utilize software platforms to review team and operational reports, track goal achievement, and identify opportunities for process and performance improvements.
• Ensure accurate and compliant execution of customer portal management activities performed by the Senior Service Coordinator, providing oversight and guidance as needed. Serving as backup
• Seek approval from management before enforcing exceptions to CSST policies or taking disciplinary action.

Dispatch Operations

• Manage all aspects of dispatch operations, including scheduling, prioritization, and technician assignments.
• Maintain the service work order process—ensuring accurate client/job creation, scheduling, and tracking in the Dispatch Board.
• Monitor ongoing service work assignments and technician locations through active communication.
• Receive and process incoming customer service requests; make rapid decisions to route calls appropriately.
• Act as point of escalation for complex service issues or customer concerns.
• Utilize data and analytics to identify service trends and efficiency opportunities.
• Manage weekly payroll and timekeeping for assigned technicians, acting as back up to the Service Coordinators as needed.
• Provide backup support to Service Coordinators as needed.

Job Management

• Establish new work orders in the accounting system for both new and existing customers.
• Partner with Project Managers, Account Managers, and Technicians to ensure timely work order completion and billing accuracy.
• Ensure proper documentation and accuracy in all service-related information.

Sales Collaboration

• Partner with the Sales department by providing insights into service capabilities, scheduling considerations, and resource requirements to support customer proposals and service agreements.
• Attend site walks for new service agreements; meet directly with customers to gather and verify accurate billing information, site details, and key contact information.
• Collaborate with Sales to ensure smooth handoffs from the pre-sales process to active service delivery, helping establish realistic customer expectations and seamless onboarding.

Process Improvement & Development

• Regularly evaluate customer support and operations processes; recommend enhancement opportunities to the department director.
• Stay current with industry best practices, service software applications, and workflow optimization strategies.

Education:

• High School Diploma or equivalent required; Associate or Bachelor’s degree preferred.
• General courses in accounting preferred.

Experience:

• Minimum 4 years’ experience in a customer service-related role with exposure to operations or accounting administration.
• Minimum 3 years’ experience as a Service Coordinator or Dispatcher.
• Knowledge of commercial HVAC systems, equipment, and terminology required.
• In-depth understanding of dispatch center operations, scheduling, and resource allocation.
• Proficiency with service software systems and Microsoft Office Suite; knowledge of Access and accounting platforms preferred

Knowledge, skills, and abilities:

• Proven ability to work independently, make proactive decisions, and prioritize effectively in high-volume, fast-paced environments.
• Strong leadership and mentoring skills with ability to foster collaboration within the team.
• Excellent customer service and interpersonal skills; able to handle escalated issues with professionalism.
• Exceptional organizational skills with attention to accuracy in scheduling, records, and customer information.
• Strong problem-solving and analytical skills; ability to interpret data for improved decision-making.
• Effective verbal and written communication skills with customers, staff, and management.
• Demonstrated confidentiality and professionalism with sensitive topics (payroll, benefits, performance).
• Commitment to professional growth and the development of new skills to support evolving operational and technological needs
• Ability to adapt to changing circumstances, handle unexpected challenges, and remain composed under pressure.
• Proficiency in operating computer systems, software, and communication devices required for dispatch operations, including data entry and handling various administrative tasks.
• Capacity to analyze complex situations, identify patterns, and make informed decisions in a fast-paced and time-sensitive environment.
• Capability to handle high-pressure situations, such as managing urgent service calls or resolving conflicts, while maintaining composure and professionalism.
• Ability to quickly assess problems or issues, evaluate available options, and implement effective solutions to maintain service quality and customer satisfaction.
• Skill to make sound judgments based on available information, company policies, and customer needs, ensuring the best outcomes for all parties involved.
• Flexibility to adjust plans, schedules, and resource allocation in response to changing priorities, emergencies, or unforeseen circumstances.

Physical and/or travel demands:

• Some travel may be required.
• This position is done in a typical office setting, mostly sitting at a desk. Frequent use of computer keyboard, monitor, and telephone. Some standing, bending, and lifting light files is required.
• May require occasional bending, stooping, and lifting of files, light office equipment, etc.

Benefits and Compensation:

• The range for this position has been established at $72,000 to $101,000 per year and is U.S. Engineering - Service's good faith and reasonable estimate at the time of the posting. The compensation offered to the finalist selected for this role will be based on a variety of factors, including but not limited to internal equity, experience, education, specialty, and training. Compensation for this role includes a base salary complemented by commission opportunities based on the Account Manager’s individual sales performance and attainment of sales targets
• Your total compensation will go beyond the number on your paycheck. Team members are eligible for a year-end bonus based on company and/or individual performance as well as paid time off. An industry-leading benefits package, including health, dental, and vision plans, matching retirement contributions, and matching 529 contributions all add to your bottom line.

To apply, please visit must be legally authorized to work in the United States on a full-time basis without requiring future sponsorship for employment visa status.

U.S. Engineering - Service is an Equal Employment Opportunity Employer and shall provide equal employment opportunities to all people in all aspects of employer-employee relations, without regard to race, color, creed, national origin, religion, sex, age, sexual orientation, gender identity, disability or veteran status.

U.S. Engineering - Service is compliant with the Drug Free Workplace Act, and all offers of employment are contingent upon the completion of a pre-employment drug screen.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities and job specifications required of employees so classified. U.S. Engineering reserves the right to revise as needed. The job description does not constitute a written or implied contract of employment.