Customer Operations Remote Jobs in Usa

Stratix Corporation is the trusted advisor for many industry-leading global enterprises, offering the most comprehensive managed services portfolio to help companies operationalize and realize the full value of their mobile investments. Our passion is partnering with businesses to operationalize their mobile investments with high-value services that drive competitive differentiation.

Position Summary

We are seeking a local, office-based Associate Customer Success Manager to join our dynamic team in Norcross, GA. As a key contributor to Stratix's success, you will engage, retain, and empower our enterprise customers, helping them leverage our services to achieve their mobility objectives. The ideal candidate is customer-obsessed, results-driven, and eager to grow within a fast-paced, rapidly expanding company.

Key Responsibilities

• Customer Relationships – build relationships with internal and external customers through planned and unplanned meetings/touchpoints. Our business requires Customer Success to be available when customers need us.
• Order Management – work with internal teams to ensure orders get booked and go out on time.
• Inventory Management – manage the customer’s inventory/inventory thresholds, including internal transfers, replenishments and ordering of new equipment. This includes customer owned inventory as well as spare pool inventory.
• Lifecycle Management – work with the internal partners to ensure spare pool is at contractual levels, replacements go our per the contractual agreement with the customer etc.
• Problem solving – evaluate and prioritize customer issues to drive timely resolution, including ensuring they fully understand the issue, resolution, and prevention strategies.

Job Requirements

• Bachelor’s Degree (BA/BS) required.
• 1+ years of experience in data analysis or a customer facing role.
• Proficiency in Microsoft Office, with advanced Excel skills (e.g., VLOOKUP, Pivot Tables, charts/graphs).
• Excellent written and verbal communication skills, with an aptitude for data driven persuasion.
• High energy, proactive individual with a “hands-on” approach to problem solving.
• Exceptional time management, multitasking, and prioritization abilities.
• Adaptability to a fast-paced, dynamic work environment with a commitment to quality and a positive “can do” attitude.
• Continuous improvement mindset with a focus on customer satisfaction.
• Ability to work both independently and collaboratively, taking ownership and accountability for outcomes.
• Experience with Oracle and ServiceNow systems (preferred).

Work Environment:

This position is based in Norcross, GA, and requires candidates to work onsite with the goal of moving to a hybrid format. Candidates should be local to the area as this is not a remote position.

In this role, you will deliver excellent customer service and consistent execution of store operations. You will efficiently process freight, replenishment, and omni channel operations.

• Receive and process product, including unloading truck shipments and execute stockroom operations and omni channel fulfillment.
• Replenish the sales floor as necessary based on sell through and seasonal changes.
• Engage customers by greeting them and offering assistance with products and services.
• Execute all product protection standards.
• Participate in the training process for new hires on Kohl's brand standards, product knowledge, inventory procedures, productivity standards, tools and resources and as directed by store leadership.

All associate roles at Kohl's are responsible for:

• Acting with integrity, honesty and fostering teamwork in an engaged and inclusive culture.
• Exercising good judgment and discernment when making decisions; taking appropriate partners as needed.
• Demonstrating a customer service mindset, anticipating customer needs and satisfactorily resolving issues.
• Supporting point of sale and customer service departments to deliver speed of service transactions while creating a compelling customer experience.
• Meeting or exceeding individual goals (e.g., productivity, credit, loyalty).
• Accomplishing multiple tasks within established timeframes.
• Following company policies, procedures, standards and guidelines.
• Maintaining adherence to company safety policies for the safety of all associates and customers.
• Receiving, understanding and proactively responding to direction from supervisors/managers and other company personnel.
• Other responsibilities as assigned.

Required:

• Excellent customer service skills and ability to multi-task with strong attention to detail.
• Verbal/written communication and interpersonal skills.
• No retail experience required.
• Must be 16 years of age or older.
• Flexible availability, including days, nights, weekends, and holidays.

Preferred:

• Client facing retail or service industry experience.

The requirements listed below are representative of functions you will be required to perform, however you may be required to perform additional functions. Kohl's may revise this job description at any time. To perform this job successfully, you must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, absent undue hardship.

• Ability to perform the accountabilities listed in the \"What You'll Do\" Section.
• Ability to satisfactorily complete company training programs.
• Ability to comply with dress code requirements.
• Basic math and reading skills, legible handwriting, and basic computer operation.
• Ability to operate and communicate on multiple frequency devices, handheld scanners, and other technology equipment as directed.
• Ability to maintain prompt and regular attendance and meet scheduling requirements as set by the company.
• Ability to withstand exposure to varying temperatures, humidity, and other elements while performing certain job duties, including without limitation, stockroom operations, truck unloading, etc.
• Perform work in accordance with the Physical Requirements section.

Physical Requirements:

• Must be able to lift up to 50 lbs. frequently and occasionally over 50 lbs. with a two person lift.
• Ability to climb, squat, stoop, kneel, crouch, bend, twist, reach, lift, grasp, push and pull on a frequent basis.
• Ability to stand/walk for the duration of a scheduled shift.
• Ability to visually verify information and locate and inspect merchandise.
• Ability to comply with health and safety standards.

Pay Starts At: $13.00

OCCUPATIONAL SUMMARY

Responsible for the overall safe and efficient plant operations of Gillibrand Industrial Sands, Inc. Manages and directs the activities of production, quality control and implements the strategy for the facility. Manages the operations associated with Industrial Sand and aggregate production, including quarrying, mining, processing, quality control, stockpiling, loading and shipping. Responsible for Environmental, Health and Safety (EHS) aspects of the facility, fixed and mobile equipment maintenance, and employee relations.

JOB DUTIES:

Operations Management:

· Oversee all aspects of Industrial Sand / Aggregate plant operations, including crushing, screening, washing, and material handling.

· Schedule and manage daily production to meet quality and volume targets.

· Monitor equipment performance and coordinate routine maintenance and repairs.

· Plans and schedules production requirements (people & equipment) to support daily, weekly, monthly, quarterly and annual sales forecast to meet customer’s needs.

· Identifies, assesses, prioritizes, and resolves production and employee-related problems.

· Manages production meetings on the daily operations of the plant.

· Walks throughout the operation daily and ensures the cleanliness of the entire facility.

Personnel Management:

· Manages and supervises activities of salaried and hourly production and maintenance employees.

· Actively involved in the selection, hiring, training, change of status, and separation of employees.

· Supervise, train, and evaluate plant staff (operators, technicians, laborers).

· Enforce company policies and safety protocols.

· Coordinate shift schedules and manage labor resources efficiently.

· Provides coaching and disciplinary counseling to employees under his or her area of responsibility (includes employee relations and administration of collective bargaining agreements region specific).

· Administers and enforces Company policies and procedures.

Safety & Environmental Compliance:

· Ensure adherence to MSHA, OSHA, and environmental regulations

· Conduct regular safety meetings, inspections, and incident investigations.

· Implement and maintain site-specific safety programs. Ensures that the plant meets all EHS policies and practices at the site location and works with EHS Regional employees and Company officials to promote a safe work environment that meets all State and Federal rules and regulations.

· Ensures that employees receive proper training and instructions to perform assigned job duties.

· Utilizes appropriate resources and recommendations in community relations and legislative efforts and actively participates in the area’s community outreach and educational programs.

Quality Assurance:

· Ensure product meets customer specifications and internal quality standards.

· Work closely with the quality control team to address deviations.

· Works closely with sales staff, quality control personnel, and customers to ensure that products meet customer needs and expectations.

· Works with sales on identifying and eliminating customer issues and concerns to improve customer satisfaction and relations.

· Participates in developing an annual operating budget, which includes production volume, maintenance expenses, and maintenance of business assets (replacement and critical spares), along with capital improvements.

Budget & Reporting:

· Manage the operating budget, track production costs, and seek cost-saving initiatives.

· Maintain accurate production records, maintenance logs, and compliance reports.

· Provide regular performance updates to senior management.

· Manages plant production operations to ensure cost efficiency, optimal plant and equipment utilization, and personnel allocation.

· Responsible for ensuring that the site meets or exceeds operating budget.

· Participate in Operation’s short- and long-range business planning.

Continuous Improvement:

·Identify and implement process improvements for efficiency and productivity.

·Support capital projects and equipment upgrades.

· Works on implementing cost-saving programs and/or continuous improvement activities to reduce costs and improve operating efficiency.

· Compiles data and provides information to analyze and recommends more cost-effective and technologically advanced methods of production processes.

QUALIFICATIONS

· BS degree in Engineering (Mining/ Civil, Mechanical/ Materials/ Mineral Processing); preferred or an equivalent combination of education and experience.

· Minimum of 5 years’ prior work experience in supervising production employees, preferably at either an Industrial Sand or Industrial Minerals mine. Construction materials industry experience preferred

· Knowledge and understanding of modern principles and practices of supervising production employees

· Thorough knowledge of plant operations and their associated products, processes, and related equipment.

·Strong knowledge of crushing, screening, separation, and material handling equipment.

· Knowledge of safety and environmental rules and regulations (MSHA and OSHA).

· Knowledge and understanding of business planning and financial forecasting requirements.

· Excellent leadership, communication, organization, conflict, and problem resolution skills.

· Proficient in Microsoft Office Suite and other software packages relevant to the position.

· Ability to plan and manage effectively using motivation and team-building skills.

· Flexible to work long hours and occasional overnight travel.

· Must represent the company in a professional manner to all customers, vendors, and internal employees.

· Other duties may be assigned as required

WORK DEMANDS AND ENVIRONMENT

· Personal protective equipment is required on a regular basis, as needed, including hard hat, hearing protection, eye protection, hard-toed safety shoes or boots, dust mask respirator, protective clothing, gloves, and other personal protective equipment.

· Employee may be exposed to dusty and noisy environments and may be working occasionally in extreme weather conditions including heat, cold, wind and rain.

· Work environment will be both indoors in an office and outside in the quarry or plant.

· In the office, will occasionally be required to sit at a desk or operator’s station. In the outside setting, will perform activities at various heights around moving machinery, be exposed to dust, fumes, and gases; may be required to use hand or power tools.

·Must be able to lift 50 lbs. and walk across uneven surfaces.

· Must have a valid driver’s license.

Shift: 1st shift; M-F 7:00am - 3:30pm

Responsibilities:

The Customer Account Representative is the first point of contact for many of Client's customers. They are responsible for delivering a world-class service and support the business by responding to customer enquiries, updating the business systems, collaborating internally to communicate the customer needs and support meeting their demand. By utilizing the Client's High Performance System, the Customer Account Representative will serve as the primary interface responsible for ensuring the most efficient and positive relationship with Client's customers, ensuring MRP data integrity, and expeditious resolution of customer assertions. The role will report into Senior Customer Account Manager.

JOB CORE RESPONSIBILITIES:

* The Customer Account Representative is responsible for receiving, reviewing, and entering purchase orders into the enterprise resource planning (ERP) system as well as ensuring proper requirements flow down

* Raising quotes and customer documentation, prioritizing workload to ensure the customer receives an excellent service at all times.

* Respond to various customer emails and phone calls to manage their orders and enquiries; the Customer Account Representative will serve as the primary point of contact by customers" buyers and supply chain personnel.

* Coordinate site visits to Client's facilities and set-up customer meetings as required

* Refer any pricing queries to the Senior Customer Account Representative and/or the Commercial functions to ensure accurate pricing is applied.

* Track and reconcile open order reports as well as internal and external customer scorecards, which includes verification of the metrics by which Client is judged

* Produce costing sheets in collaboration with colleagues from Procurement, Demand Planning and Manufacturing departments as required in order producing accurate quotes

* Use SAP product recognition to identify runner/repeater parts and what can be sold to the customer, as well as checking lead times. For any stranger/alien parts raise the relevant enquiry process.

* Collaboratively track customer returns through the rework process

* Monitor and actively manage customer portals to ensure prices, quantities, lead times and contract terms are acceptable in accordance with authority delegated by appropriate functional leaders (i.e., Finance, Commercial, and Operations)

JOB SPECIFICATIONS:

Education: Post-secondary degree or equivalent combination of relevant education and work experience that will allow successful performance of job expectations.

Preferred: Bachelor's Degree

Certifications: Vocational training, apprenticeships or the equivalent experience in related field

Years Experience: 2+ years of customer service experience

SKILLS:

* Aware of the regulations pertaining to the products and customers for which the employee is responsible (i.e., FAR, DFARS, DEFCONS, etc.)

* Ability to understand and follow specific instructions and procedures

* Ability to gather data, to compile information, and prepare reports

* Strong verbal and written communication skills

* Excellent customer service orientation

* Well-organized, detail-oriented, and ability to multi-task

* Ability to prioritize duties, in order to meet deadlines

* Strong computer skills, including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web-browsers

* Knowledge of SAP

* Excellent interpersonal skills, ability to collaborate to achieve results, and develop professional relationships with internal and external customers.

Director of Manufacturing Operations

Established Metal Manufacturer

On-Site | Full-Time | Leadership Role

About the Opportunity

Our client is a multi-generational, family-owned metal plating and finishing company with over 50 years of operating history. Known for reliability, technical capability, and long-standing customer partnerships, this organization serves electrical and industrial manufacturing clients in a complex, 24/7 production environment.

The business has built a reputation on trust, quality, and consistency. Now, it is entering its next phase of evolution.

We are seeking a Director of Manufacturing Operations to stabilize, professionalize, and re-accelerate performance — while preserving the culture and customer loyalty that has defined the company for decades.

This is not just a plant leadership role. It is an opportunity to run and shape a business with full ownership mindset — aligning people, process, and profitability in a legacy manufacturing environment.

The Role

The Director of Manufacturing Operations will serve as the senior operational leader of the facility, overseeing production, workforce management, financial performance, and customer execution.

This leader will bring structure, accountability, and commercial discipline while earning the trust of a tenured, close-knit team.

Success in this role means:

• Improving throughput and lead times
• Strengthening operational reliability
• Building a healthy, accountable culture
• Enhancing customer confidence and experience

Key Responsibilities:

Operational & Production Leadership

• Lead 24/7 plating operations across multiple production lines (rack, barrel, high-mix jobs)
• Improve throughput, reduce lead times, and increase scheduling clarity
• Drive equipment uptime through preventative maintenance and ownership clarity
• Improve coordination between quoting, scheduling, production, and customer communication
• Maintain strict quality, safety, and compliance standards

Financial & Commercial Accountability

• Own plant-level P&L performance
• Diagnose job-level profitability by customer, line, and job type
• Implement pricing discipline and surcharge mechanisms aligned with raw material volatility
• Evaluate labor efficiency, overtime usage, and workforce strategy
• Introduce clear financial dashboards connecting production metrics to margin performance
• Partner with ownership on working capital and capital allocation decisions

Culture & Leadership

• Clarify roles, decision rights, and accountability across teams
• Build trust while setting firm expectations
• Create visible operational wins and improve morale
• Address performance issues respectfully but decisively
• Stabilize and retain key technical and leadership personnel
• Lead through influence — earning buy-in before driving change

What We’re Looking For:

Required Experience

• Senior operations leadership experience in manufacturing or process-driven environments
• Experience in metal-based, industrial, chemical, or production-heavy settings
• Proven success stabilizing or turning around underperforming operations
• Experience managing hourly, multi-shift workforces
• Strong P&L ownership and cost management background
• Demonstrated ability to balance people leadership with operational accountability

Preferred Background

• Metal finishing, plating, or surface treatment
• Metal stamping, machining, fabrication, or industrial coatings
• Privately held or family-owned manufacturing businesses
• Environments with cost volatility and high customer responsiveness demands

Core Traits

• Calm, confident authority
• Strong listener who processes complexity before acting
• Systems thinker who simplifies chaos into priorities
• Builder of trust and culture
• Commercially intuitive and customer-centric
• Comfortable making tough decisions with empathy

Why This Role Is Compelling

• Join a stable, 50+ year-old, family-owned manufacturer
• Lead a respected operation with deep customer loyalty
• High visibility and influence with ownership
• Opportunity to shape the next chapter of the business
• True operational ownership — not just maintenance leadership
• Strong long-term growth potential

Compensation & Benefits

• Competitive base salary $100-$135k (commensurate with experience)
• Performance-based incentive structure
• Comprehensive benefits package
• Health, dental, vision coverage
• Retirement plan
• Paid time off
• Long-term leadership opportunity within a stable organization

Senior Director of Warehousing & Assembly Operations

About the Role

This is a rare opportunity to step into a highly visible leadership role within a successful and growing organization. Dimora Brands continues to expand its footprint, product offerings, and operational capabilities, creating meaningful opportunities for leaders who want to make a lasting impact. The Senior Director of Warehousing & Assembly will lead high-performing teams across a multi-site network. This role offers the ability to directly influence strategy, drive measurable operational improvements, and implement transformative change across the company. For an ambitious operations leader, this position provides significant exposure, executive partnership, and clear opportunities for continued advancement within a thriving organization.

About Dimora Brands

Dimora Brands is the parent company of industry-leading brands including Hardware Resources, Top Knobs, Wolf Home Products, Atlas Homewares, and Task Lighting. Across our portfolio, we design, engineer, manufacture, and distribute decorative and functional hardware, cabinet organizers, cabinets, wood products, and LED lighting solutions.

We proudly stock over 24,000 SKUs and ship same-day from strategically located distribution centers nationwide. Our success is driven by operational excellence, hard work, and a strong commitment to serving manufacturing, showroom, wholesale, retail, and e-commerce customers. At Dimora Brands, we foster a high-performance, team-oriented culture where leaders are empowered to build, innovate, and drive meaningful impact.

Position Summary

The Senior Director of Warehousing & Assembly is a network-wide operations leader responsible for the strategic direction, performance, and continuous improvement of:

• Hardware Resources (warehouse functions/ cabinet assembly)
• Top Knobs warehouse network
• Task Lighting Operations (assembly/warehouse functions)

This role leads a multi-site distribution and assembly network and is accountable for driving operational excellence across Safety, Quality, Delivery, Cost, and Talent. The Senior Director ensures standardized processes, consistent execution, strong financial performance, and best-in-class customer service across all facilities. The Senior Director will take well-established, well-functioning operations and engage in continuous improvement to strive for excellence in all key areas.

This leader will function as a change agent, building high-performing teams, implementing standardized operating procedures (SOPs), and driving Lean process improvements across the network. This role requires a strong cross-functional partnership with Sales, Customer Service, Product Quality, Logistics, Supply Chain, and Executive Leadership to ensure operational alignment and customer satisfaction.

Key Responsibilities

Network Operations Leadership

• Provide strategic and operational leadership for all Dimora Brands warehousing/cabinet assembly and Task Lighting assembly operations.
• Lead and develop DC Managers and site leadership teams.
• Ensure all facilities are staffed, trained, equipped, and operating within company guidelines and performance expectations.
• Serve as escalation point for operational performance gaps and customer service issues.

Performance & KPI Accountability

• Drive execution across all key performance metrics:
• Safety
• Quality
• Delivery / Service Levels
• Cost Management
• Talent Development
• Establish and monitor standardized scorecards across all sites.
• Identify performance gaps and implement corrective action plans with urgency and accountability.
• Own and manage regional operating budgets, capital planning, and cost control initiatives.

Scope

• Leads 10+ locations across the US
• Reports directly to the COO
• Manages a team of 225+ direct and indirect reports

Process Standardization & Continuous Improvement

• Lead the development, deployment, and compliance of standardized SOPs, playbooks, and best practices across all warehouse and assembly sites.
• Drive Lean leadership principles and structured problem-solving processes to eliminate waste and improve productivity.
• Lead focused improvement events and cross-functional initiatives.
• Ensure strong audit processes are in place to maintain operational discipline and process consistency.

Assembly & Value-Added Operations (Task Lighting and NorthPoint Cabinetry)

• Oversee assembly/manufacturing workflows to ensure quality, throughput, and efficiency targets are met.
• Partner with Product Quality and Engineering to ensure product standards and compliance.
• Optimize labor planning, workflow design, and material flow to support scalable growth.

Talent Development & Organizational Leadership

• Build and sustain a high-performance culture across all distribution and assembly operations.
• Assess training and development needs across the network.
• Coach and mentor warehouse and operations leaders; develop a strong leadership pipeline.
• Identify high-potential talent and create succession planning strategies.
• Foster a culture of accountability, collaboration, and continuous improvement.

Cross-Functional Collaboration

• Partner closely with Sales to ensure customer expectations and service requirements are met.
• Collaborate with Customer Service to quickly resolve order processing errors and service disruptions.
• Collaborate with Supply Chain, Logistics, and Product Quality to ensure seamless operational flow.
• Communicate disruptions, risks, and opportunities to Executive leadership in a timely and solutions-oriented manner.

Network Optimization & Growth Support

• Support new program launches, warehouse expansions, and facility relocations.
• Evaluate network capacity and scalability to support business growth.
• Lead technology adoption and warehouse systems improvements.
• Provide operational leadership during times of transition or leadership gaps within facilities.

What Success Looks Like

• A standardized, high-performing warehouse and assembly network operating with consistency and discipline.
• Strong safety record and compliance across all facilities.
• Improved service levels and reduced order errors.
• Measurable cost efficiencies and productivity gains.
• Engaged, developed leadership teams with a clear succession pipeline.
• A culture of urgency, accountability, and continuous improvement.

Qualifications

Experience

• 10+ years of progressive leadership experience in warehouse, distribution, logistics, and/or light manufacturing/assembly operations.
• Minimum 5+ years leading multiple sites with demonstrated success driving measurable performance improvement.
• Experience implementing Lean methodologies and structured problem-solving processes preferred.
• Proven success managing budgets and driving cost optimization initiatives.

Education

• Bachelor’s degree in Supply Chain, Logistics, Business, Operations Management, or related field required.
• MBA or advanced degree a plus.

Skills & Competencies

• Strong leadership presence and leadership capability.
• Demonstrated ability to lead through change across geographically dispersed teams.
• Deep understanding of inventory control, order processing, shipping systems, and warehouse technology.
• Strong financial acumen and data-driven decision-making skills.
• Lead by example work ethic
• Excellent communication and relationship management skills across multiple organizational levels.
• Highly organized and effective in fast-paced, multi-time-zone environments.

Additional Information

• Based at a Dimora Brands location (Dallas, Bossier, or Branchburg preferred).
• Regular travel to distribution and assembly facilities (approximately 25–40% domestic travel).
• Must conduct all company affairs in a professional and ethical manner.
• Post-offer background check and drug screen required.

Call Center & Customer Service Manager

Location: On-Site in Los Angeles, CA

A nationally recognized, growth-focused home services brand is seeking an experienced and highly organized Call Center & Customer Service Manager to lead and optimize its inbound and outbound customer communication operations. With a mission rooted in delivering best-in-class service to homeowners, this company is modernizing the residential remodeling experience—and this role will be central to that evolution.

This is a high-impact leadership opportunity for a people-centric, data-driven operator who thrives in fast-paced environments and is passionate about building systems, improving processes, and coaching high-performing teams. The right candidate will bring expertise in scaling call center operations while ensuring an outstanding customer journey from the first interaction.

Key Responsibilities

• Lead, manage, and mentor a geographically dispersed team of 15–20 customer representatives across multiple time zones.
• Build and implement performance frameworks including KPIs such as booking rate, conversion rate, response time, and quality scores.
• Develop and maintain call scripts, training documentation, objection handling guidelines, and standardized operating procedures.
• Oversee call monitoring, feedback loops, coaching programs, and QA scorecards to elevate service delivery.
• Manage staffing plans, shift scheduling, and coverage to optimize call flow and availability.
• Collaborate cross-functionally with Sales and Operations teams to ensure smooth lead handoffs and consistent customer communication.
• Own CRM workflows, lead tracking pipelines, and real-time performance dashboards to drive data-backed decisions.
• Identify and implement continuous improvements to reduce lead leakage and increase appointment bookings.

Qualifications

• 5+ years of experience managing customer service or inside sales teams within a call center environment, ideally with a distributed or remote model.
• Proven success designing and executing scalable call center processes and KPI-driven performance management systems.
• Deep knowledge of customer conversion funnels, lead qualification strategies, and service excellence standards.
• Proficient with CRM platforms, data analytics, and reporting tools to monitor performance and guide team development.
• Strong leadership presence with a focus on coaching, accountability, and team culture.
• Experience partnering with cross-functional teams to align customer experience with broader business goals.

About Blue Signal:

Blue Signal is an award-winning, executive search firm specializing in various specialties. Our recruiters have a proven track record of placing top-tier talent across industry verticals, with deep expertise in numerous professional services. Learn more at /46Gs4yS

Summary:

The Office & Distribution Operations Manager is responsible for leading the daily function of the office while ensuring operational alignment across customer service, sales support, supply chain, and warehouse functions. This role directly supports distribution sales growth by aligning internal processes, team execution, and customer responsiveness.

As a key leader in a small business environment, this individual serves as the internal driver of coordination, accountability, and performance. The role balances the needs of the business, its customers, and its team while maintaining operational discipline and supporting revenue growth through distribution channels.

This position balances strategic planning with hands-on leadership and cross-functional coordination.

Cultural Fit:

As a growing, family-owned business, we prioritize collaboration, continuous improvement, and personal development. The ideal candidate embraces these values, inspires teams, and drives results through innovation and accountability.

Key Responsibilities:

Office Management:

• Oversee daily office operations and ensure smooth workflow across departments.
• Maintain organized systems, documentation, and administrative processes.
• Coordinate communication between customer service, sales, supply chain, and warehouse teams.
• Identify operational inefficiencies and implement practical improvements.
• Support leadership with reporting, data organization, and performance tracking.
• Maintain a professional, productive, and accountable office environment.

Distribution Sales Support & Channel Coordination:

• Lead Sales Support / Customer Service Representatives to ensure high Partner with sales leadership to support distribution channel growth.
• Oversee quoting, order processing, and distributor communication.
• Monitor distribution sales performance metrics and identify trends.
• Maintain and strengthen relationships with distributors and key accounts.
• Ensure operational readiness for promotions, product launches, and sales initiatives.
• Track and report distribution channel performance.
• Analyze sales trends and identify operational improvements that support revenue growth.
• Help remove operational barriers that impact distribution revenue

Operations Oversight:

• Align customer service, sales support, supply chain, and warehouse activities to ensure seamless order execution.
• Improve order-to-delivery cycle time and internal responsiveness.
• Monitor operational KPIs and ensure accountability across teams.
• Ensure accurate and consistent use of CRM and ERP systems.
• Standardize workflows to reduce errors and improve efficiency.
• Balance cost control with service excellence.

Team Leadership & Development:

• Manage and develop a small cross-functional team (sales support/customer service and supply chain).
• Establish performance expectations and accountability measures.
• Conduct regular coaching and performance reviews.
• Foster a collaborative, customer-focused culture.
• Improve team retention and engagement.

Role Impact

• The stabilizer of daily office operations
• The connector between departments
• The operational support behind distribution sales growth
• The accountability leader for internal performance

In a small company, this role has significant influence over culture, efficiency, and revenue support. When executed well, it creates clarity, momentum, and alignment across the organization.

Qualifications

The Office & Distribution Operations Manager serves as:

• 5+ years experience in office management, operations, or distribution support
• Experience in a small business environment preferred
• Experience overseeing customer service and supply chain coordination
• Strong organizational and prioritization skills
• Working knowledge of CRM and ERP systems
• Strong communication and leadership skills
• Ability to think critically and make balanced decisions under pressure

Customer Service Team Leader | Manufacturing

A well-established company in the manufacturing sector is seeking a Customer Service Team Leader to lead a customer service team in a fast-paced, high-accountability environment. This role combines team leadership, customer support, and cross-functional coordination to ensure excellent service delivery and operational efficiency.

This is an excellent opportunity for someone who enjoys developing people, solving problems, and driving process improvement while serving as a key link between customers and internal operations.

Key Responsibilities

Lead, coach, and support customer service team members to maintain strong service standards

Assist with onboarding, training, and ongoing development of staff

Manage daily workflow and workload distribution to meet service demands

Handle escalated customer concerns, order discrepancies, and delivery issues

Ensure order accuracy, pricing consistency, and timely communication

Partner closely with sales, operations, shipping, and leadership teams

Identify opportunities for process improvement and workflow efficiency

Participate in hiring and team development initiatives

Desired Background

Previous leadership or supervisory experience in customer service, inside sales, or operations support

3+ years of customer service experience in manufacturing, distribution, construction, or related industries

Strong communication, organization, and problem-solving skills

Ability to manage multiple priorities in a fast-paced environment

Proficiency with Microsoft Office and order management / ERP systems

Experience supporting technical or product-driven businesses is helpful

Why Consider This Opportunity

Leadership role with direct impact on team performance

Strong cross-functional exposure across operations and sales

Stable organization with long-term growth potential

Opportunity to improve processes and influence customer experience

If you would like to learn more confidentially, apply here or message me directly.

East Bay Property Management is seeking a Senior Director of Operations to lead the day-to-day functions of the business. This person will be the main point of contact for customers, improve and manage systems designed to keep existing customers happy, and ensure operational processes are strong enough to help the firm scale from 450 to 1,000 doors under management.

This is an excellent opportunity to lead a growing, customer-first organization with a strong culture and ambitious vision.

Key Responsibilities

• Culture & Team: Build and maintain a culture of accountability aligned with EOS principles; ensure A-players are in all Leadership Team roles within 12 months of hire.
• Customer Experience: Maintain customer churn at 10% or less by setting up systems to deliver white-glove service.
• Sales Support & Growth: Partner constructively with sales leadership to support the addition of dozens of new doors over the next 12 months.
• Financial Performance: Ensure local margins are maintained and that operational decisions support overall company profitability.
• Process Improvement: Drive operational efficiency by standardizing, documenting, and improving key workflows across property management and maintenance.
• EOS Implementation: Ensure the Entrepreneurial Operating System (EOS) is implemented and consistently followed by the full team within 12 months of hire.
• Licensing: Hold and maintain an active California Real Estate License throughout employment.

Key Attributes

• Servant Leader: Leads with humility, putting the team and customer first.
• Reliable: Consistent and dependable in delivering on commitments, evidenced by tenure and performance in past roles.
• Rational: Approaches challenges with self-awareness and sound judgment, demonstrated through situational discussions during the interview process.
• Customer-First: Dedicated to creating excellent client experiences, confirmed through supervisor reference checks.
• Solution-Oriented: Brings thoughtful, proactive solutions to the table; has a track record of individual growth and goal attainment.
• Growth-Oriented: Continuously seeks improvement for self, team, and company, demonstrated through career progression and measurable outcomes.

Year One Expectations:

• Customer churn of 10% or less
• EOS implemented and followed by all team members within 12 months of hire
• Support sales leadership in adding dozens of new doors within 12 months of hire
• A-players in all Leadership Team seats
• Active California Real Estate License maintained throughout tenure

The Ideal Candidate

The Senior Director of Operations at East Bay Property Management is a proven operator who combines strategic oversight with a hands-on, roll-up-your-sleeves approach. They have a demonstrable track record of keeping customers happy, improving operational processes, leading teams to hit ambitious goals, and supporting organizational growth. They understand EOS or have worked within structured operating frameworks.

Above all, they are a servant leader who thrives in a culture of accountability, collaboration, and customer-first values.

If you're a leader of people who thrives on positive energy, strategic oversight, and high-growth environments — we want to meet you!