Customer Operations Remote Jobs in Usa
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We are seeking a candidate to provide leadership at one of our warehousing operations.
The Operations Manager provides leadership to staff to ensure customer requirements are achieved while meeting our Penske goals and objectives.
Position Summary: Lead teams in a dynamic operational environment, to consistently exceed established goals, demonstrate a commitment to customers and a dedication to excellence and innovation.
Develop forward looking plans and turn those plans into successful execution.
Effectively manage resources to achieve operational excellence and meet or exceed the site financial operating plan.
Implement and maintain an incident free safety culture at the operation.
Opportunity Details: Schedule : Monday
- Friday
- Hours: 7:00AM
- 4:30PM
- Until work is complete (Hours vary depending on business needs) Experience: Transportation management background, strong communicator, goal oriented, detail oriented, demonstrated leadership skills.
Supporting warehouse associates.
Salary: $85,600
- $115,600 + Position is bonus eligible up to 30% of the base salary Benefits: Our excellent benefits plan keeps associates and their families happy, healthy, and secure.
To learn more visit Major Responsibilities: People • Establish and sustain that all supervisors and associates are trained and competent and understand how their work relates to the customers' business objectives • Establish and sustain that we recruit, hire, train, develop and retain quality associates.
• Establish and sustain effective, two-way communication that informs and motivates as well as recognizes excellence among team members • Establish and sustain strong and effective relationships with associates, the customer, and supporting departments Operations • Meet or exceed all customer key performance metrics and objectives • Interact daily with local customer to ensure existing and emerging customer needs are understood • Lead team to identify operational improvements in areas such as inventory accuracy and warehouse operations • Collaborate with other Penske sites to share best practices, leverage resources/assets, etc.
Finance • Develop and execute annual financial and operating plan • Lead the operation with integrity to meet or exceed the Business Plan targets • Identify issues with the operating metrics and P&L and make required adjustments in a timely manner • Ensure customer billings and associate payroll are prepared timely and accurately, the payables and intercompany charges are valid and correct, and all other activities are accurately reflected in the P&L.
Safety • Lead a culture of safety through personal example • Develop, execute, and assess continuous improvement plan to reduce accident and injury frequency • Ensure each associate understands their individual role and responsibilities, as well as the group's role and responsibilities required to achieve and maintain a safe work place • Proactively identify and correct unsafe conditions, work processes, and behaviors • Ensure compliance with all applicable regulatory agencies and company policies and procedures • Coach through safety observations Growth/Customer Experience • Identify opportunities for continuous improvement and challenge the status quo • Execute a process to track and record value delivered to the customer • Identify and seize profitable business opportunities for the customer and Penske • Utilize available metrics to monitor and maximize customer efficiencies and achieve cost savings.
Fleet/Assets • Lead effort to improve fleet/equipment utilization, maintenance availability and fuel efficiency • Contribute to equipment specification at time of start-up and renewal • Build a strong working relationship with local PTL district and other equipment vendors • Other projects and tasks as assigned by supervisor Qualifications: • 4
- 6 years related functional experience.
• 3+ years managerial or supervisory experience with supervising warehouse associates in distribution center management required • High School degree or equivalent required • Bachelor's Degree preferred • Proficiency with computers including Microsoft Outlook, Word, Excel, Access, PowerPoint required • Must have ability to connect and build rapport and relationships with associates and external customers at all levels • Must have ability to work efficiently with time management and organizational skills with follow-up and follow through • Ability to manage through a problem and think and make decisions independently • Demonstrated ability to develop and execute annual financial operating plan • Ability to drive process improvement and lead change • Must demonstrate ownership & responsibility for running the operation with a sense of urgency • Strong written/oral communication including the ability to present in front of others, and demonstrate active listening skills are required • Regular, predictable, full attendance is an essential function of the job • Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening required.
Physical Requirements: The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
While performing the duties of this job, the associate may be required to stand, walk, and sit.
The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms.
The associate must be able to occasionally lift and/or move up to 25lbs/12kg.
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
Penske is an Equal Opportunity Employer.
About Penske Logistics Penske Logistics engineers state-of-the-art transportation, warehousing and freight management solutions that deliver powerful business results for market-leading companies.
With operations in North America, South America, Europe and Asia, Penske and its associates help businesses move forward by increasing visibility and driving down supply-chain costs.
Visit Penske Logistics to learn more.
Job Category: Logistics/Supply Chain Job Family: Common Address: 730 E Trinity Blvd Primary Location: US-TX-Grand Prairie Employer: Penske Logistics LLC Req ID: 2601305
As a TemporaryCustomer Experience Operations Supervisor in Melbourne, FL, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You’ll Be Doing The Customer Experience Operations Supervisor is responsible for the supervision of the Customer Experience teams and provides support for operational initiatives, which include identifying process improvement initiatives, analysis of call and escalation data, identification of workforce gaps and resolution, and presenting recommended action plans to the Sr.
Operations Manager based upon research performed.
Additionally, the Customer Experience Operations Supervisor partners with the Customer Experience Specialists ensuring high levels of customer satisfaction and will assist escalated customer calls by providing guidance to the team member and/or assisting with the call to ensure best resolution for the Customer.
During a Typical Day, You’ll • Employee Onboarding / Employee Experience o Responsible for manager assigned communications and responses within Enboarder (Percepta’s automated communications tool), including, but not limited to reviewing/acting upon questionnaire and survey information received from employees during various points of the first year of employment o Promote company and contact center values and culture o Act as employee advocate insuring a positive and rewarding introduction to the company, take action as needed to improve employee experience throughout lifecycle • Monitor and maintain service levels to ensure: o CX Specialists, CX Leads, Parts and Technical SME team members are properly supporting customers o Monitor schedule adherence o Look for opportunities to improve service levels o Manage customer handling (call flow) processes • Interact with Business Partners as needed including: o Attend Business Partner meetings to resolve and discuss program changes and enhancements o Handle special Business Partner report request o Keep abreast of anticipated program launches and changes o Inform Manager on all Business Partner interaction • Analyze and manage program trends and progress • Interact with key users for feedback to make process improvement / enhancement recommendations • Communicate all changes, enhancements, including call and workflow updates, etc.
to the appropriate personnel including the Senior Operations Manager, Learning & Development department, and Quality Assurance department on a consistent and timely manner • Develop, coach, support and evaluate the team; responsible for the development of the team: o Hold monthly scorecard meetings o Provide feedback and coaching timely o Discuss and implement career development opportunities o Create and deliver performance reviews o Set up for all new hires (ID's and workspace) o Maintain discussion logs o Manage attendance o Administer disciplinary action as necessary o Recognize and reward excellent team performance.
o Promote Employee engagement and moral building o Complete time sheet approvals and submit corrections timely o All other matters as it relates to daily management of the staff • Interview prospective new employees; provide feedback to Operations Manager and Talent Acquisition, and Human Resources • Work with Senior Operations Manager on monthly business reports and process improvement initiatives as needed • Evaluate and coach back customer service skills in quality assurance process o Ensure employees have the necessary training and job aids to perform their job responsibilities.
Strive to continuously improve Touchpoint and Pulse Survey results and employee satisfaction o Be visible and available on the floor.
Interact with the team as much as possible through team meetings, walking the floor, one-on-one meetings, etc o Adhere to and support all Percepta and Business Partner quality initiatives, systems and policies.
Support all Percepta Call-Center policies and procedures • Attend and participate in team meetings and leadership meetings o Communicate and generate enthusiasm and commitment for a positive work environment that fosters team performance o Complete training courses as directed by Operations and/or Learning & Development o Maintain professional working relationships • Complete additional tasks / projects as needed • Collaborate with multiple IT teams in the development of new system enhancements • Perform user acceptance testing of system enhancements • Respond to inquiries regarding system errors, functionality, and enhancements • Propose new enhancements based on observations, and experience with the applicable processes • Review agent disputes within Empower.
Determine accuracy of source data and make recommendations for correction of inaccurate values • Research, document and provide examples of Empower system defects.
Submit problem tickets to the applicable team for resolution • Coordinate with program management to ensure compliance with critical Empower metrics.
Provide detailed reporting of agent compliance when required metrics are not being met • Monitor approval deadlines and program status.
Communicate upcoming deadlines to program management to ensure critical deadlines are met What You Bring to the Role Education • High School Diploma or equivalent • Secondary education or equivalent experience
- preferred Experience • 3 – 5 years of Customer Call Center experience with 1 year of luxury hospitality, automotive, etc experience required • Experience in managing and coaching others and improving performance • Through understanding of contact center technologies, customer tracking systems, and their respective reporting systems
- preferred Skills • Detail-oriented with strong organizational skills, time management and planning – required • Strong working knowledge of the Internet, computers and software (i.e.
MS Office products, Internet Explorer) – required • Strong time management, organization and planning skills.
Able to prioritize, multitask, adapt and thrive in a fast paced, results-driven environment – required • Analytical and problem-solving skills – required • Excellent inter-personal skills.
Able to interact with all internal departments and levels of management • Self-starter who demonstrates a high level of initiative, resourcefulness and ability to work independently and interdependently among a team • Excellent verbal and written communication skills • Proficient Microsoft Office (Word, PowerPoint and Outlook) • Leadership Skills: o Team & consensus building o Good judgment in conflict resolution • Ability to create a supportive and conducive adult learning environment • Ability to drive employee satisfaction • Must represent Percepta professionally with all clients and external organization and contacts • Knowledge of Percepta Human Resources Policies and Procedures: Employee Relations/Corrective Action; Coaching and Feedback, Behavior Based Interviewing; Harassment/Professionalism in the Workplace • Strong customer service, interpersonal and relationship-building skills • Communicate and articulate in a professional and effective manner both orally and written.
Ability to exercise independent judgment and decision making What You Can Expect • Health/Dental/Vision/Life Insurance • Flexible Spending Account (FSA) and Health Savings Account (HSA) • 401(k) with company match • Vacation/Sick Time and Paid Holidays • Tuition Reimbursement • Employee Assistance Program • Employee Discount Program • Training and Development Programs (Percepta College) • Employee Rewards Program (Perci Perks) About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe.
Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we: Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better – We take ownership and leave every process, person, and place better than we found it.
Win together – We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
#LI-onsite
Pay Range: $85,000.00 - $90,000.00
YOUR ROLE
Support the delivery of strong customer outcomes and commercial performance within the Contract Logistics business. Reporting to the Customer Success Manager, this role oversees day-to-day execution across a portfolio of accounts and provides frontline leadership to Customer Success team members.
The Supervisor plays a key role in ensuring consistent customer engagement, contract compliance, service delivery alignment, and identification of incremental growth opportunities. While not accountable for overall account strategy, this role actively supports renewals, service expansions, and commercial initiatives through disciplined execution and customer advocacy.
Success in this role requires a hands-on leader with strong customer focus, operational awareness, and the ability to coach teams while maintaining strong relationships with customers and internal stakeholders.
WHAT ARE YOU GOING TO DO?
Customer Engagement & Account Management
• Support assigned customer accounts by ensuring consistent execution of customer success activities, service delivery alignment, and issue resolution.
• Maintain regular contact with customer stakeholders to understand operational needs, service performance, and evolving requirements.
• Assist in preparing and participating in customer meetings, performance reviews, and business reviews.• Identify potential risks to retention or service performance and escalate concerns with recommendations to the Manager.
Revenue Support & Opportunity Identification
• Support renewal, upsell, and cross-sell efforts by identifying incremental growth opportunities within assigned accounts.
• Gather customer insights and operational data to support business cases, proposals, and pricing discussions led by the Manager.
• Ensure accurate tracking of account activity, contract milestones, and opportunity pipelines.• Assist with contract amendments and service changes to ensure smooth commercial and operational execution.
Performance & Financial Awareness
• Monitor basic account performance metrics including service levels, volumes, and cost drivers.
• Support the Manager in tracking account health, margin drivers, and performance trends.
• Collaborate with Operations and Finance to ensure data accuracy and issue resolution related to billing, performance, or service scope.
Team Supervision & Development
• Provide day-to-day supervision, guidance, and coaching to Customer Success team members.
• Ensure consistent execution of customer success processes, standards, and best practices.
• Support onboarding, training, and skill development of team members, reinforcing customer engagement and execution discipline.• Monitor individual performance and provide feedback aligned with customer outcomes and team objectives.
Cross-Functional Collaboration
• Work closely with Operations, Solutions Design, and Commercial teams to support customer needs and ensure seamless execution of contracted services.
• Act as a liaison between customers and internal teams to resolve service issues and improve customer satisfaction.
• Contribute feedback and insights to improve customer success processes and tools.
WHAT ARE WE LOOKING FOR?
Education and Experience:
- Bachelor’s degree in Business, Supply Chain, Logistics, or a related field (or equivalent experience).
- 3–5 years of experience in customer success, account management, logistics operations, or a related commercial support role.
- Experience managing customer interactions in a B2B or contract logistics environment preferred.
- Prior experience providing informal leadership, coaching or supervision preferred
Skills & Attributes
Strong customer service mindset with an understanding of commercial and operational drivers.
• Ability to identify issues, recommend solutions, and execute with consistency and follow-through.
• Effective communicator with strong relationship-building skills.• Detail-oriented, organized, and comfortable managing multiple priorities.
• Collaborative team player with emerging leadership capabilities.
Travel - Up to 10–15% travel as required to support customer engagement.
WHAT DO WE HAVE TO OFFER?
With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance.
We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.
It is our goal that you will be compensated for your hard work and commitment, so if you’d like to work for one of the top Logistics providers in the world then let’s work together to help you find your new role.
ABOUT TOMORROW
We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (an almost limitless number of options) or find your own path. Join CEVA for a challenging and rewarding career.
At CALPAK, we design thoughtfully crafted travel goods that make movement easier, more joyful, and more personal. As a fast-growing, digitally native brand, our relationship with customers extends far beyond the product itself and is built on trust, responsiveness, and a genuine commitment to care at every touchpoint.
We are seeking an experienced Customer Experience Manager to join our team on an interim basis to cover a maternity leave. The ideal candidate has proven experience in customer service leadership and thrives in a fast-paced, digitally driven environment. This role will report to the Executive Director of DTC and will work closely with colleagues in the digital, marketing, operations, and production departments to drive and achieve customer retention goals. The Interim Senior CX Manager will also oversee our Assistant CX Manager and lead strategic initiatives that advance CALPAK’s customer experience vision.
RESPONSIBILITIES:
Customer Experience Leadership & Strategy
- Define and evolve the customer experience roadmap, ensuring all CX channels align with brand voice and business objectives.
- Lead strategic initiatives that drive customer retention, operational efficiency, and overall business growth.
- Partner with cross-functional teams (retention marketing, production, operations, retail and digital) to analyze customer feedback, identify opportunities, and influence CX-driven decisions.
- Advance CALPAK’s DTC experience through personalized and proactive customer journeys, improved post-purchase engagement, segmentation strategies, and tailored communication.
- Enhance the end-to-end digital customer experience through optimized post-purchase flows, self-service tools, customer education, and more.
Team & Workflow Management
- Oversee the Assistant CX Manager, providing leadership, coaching, and development support.
- Ensure smooth operations of the offshore CX team, including scheduling, onboarding, performance processes, and alignment with CX KPIs.
- Own CX workflows and operations across platforms and communication channels to ensure consistency and efficiency.
Data, Reporting & Insights
- Collaborate with Assistant Manager to analyze findings from current reporting structures and insights to guide CX decision-making.
- Monitor key performance metrics and identify improvements to maximize efficiency and customer satisfaction.
- Build frameworks for capturing holistic customer insights (satisfaction, effort, sentiment) and translate findings into meaningful experience enhancements.
- Strengthen the feedback ecosystem and partner cross-functionally to incorporate customer learnings into product, digital, and operational roadmaps.
CX Systems & Cross-Functional Execution
- Oversee onboarding and optimization of CX-related platforms, tools, automation, and proactive communication capabilities.
- Maintain alignment and communication between CX and key stakeholders to ensure goals, feedback, and initiatives are effectively shared.
- Enhance customer knowledge resources and self-service experiences to reduce friction and empower customers throughout their journey.
- Stay up to date on industry trends, tools, and best practices to support emerging CX and company-wide needs.
QUALIFICATIONS:
- 5+ years of experience in customer service environment.
- Gorgias, Zendesk or similar CRM experience required.
- Proficiency in Shopify or ecommerce platform experience preferred.
- Excellent written and verbal communication skills.
- Experience building, leading, and developing a team.
- Strong analytical skills and the ability to interpret and act on data insights.
- A proactive problem solver with strong troubleshooting and escalation judgment.
- Comfortable with ambiguity and able to take initiative in leading projects.
- Proven success working cross-functionally with all levels of the organization.
- Highly collaborative, driven, and passionate about elevating customer experience.
- Salary range: $80,000–$100,000 annually (annualized for a 6-month contract)
Wireless CCTV, LLC (“WCCTV”) located in Richardson, Texas, is a subsidiary of Wireless CCTV Ltd originally established and located in the UK. WCCTV is the market leader for rapid deployment, mobile surveillance systems specifically designed to deliver video securely and efficiently via 4G LTE networks. ( ).
The Company prides itself on developing innovative, customer-focused products and providing world-class customer support services. The Company's range of video surveillance solutions includes:
- Rapid deployment pole cameras
- Mobile surveillance trailers
- Time lapse video services
The Company is looking for an experienced Customer Service / Sales Order Administration Supervisor who is looking for a challenging and diverse role in a small but fast-growing business environment. You will enjoy a “hands on” role focused on providing best in class customer service by building strong customer relationships while maximizing the value of WCCTV’s products and services.
Full-time position with work hours of Monday through Friday, 8:00 am to 5:00 pm and located onsite at our U.S. headquarters in Richardson, TX.
Customer Onboarding / Sales Order Administration
- Supervise Customer Success Representatives responsible for the onboarding and ongoing support of all new and existing customers.
- Serves as the primary point of coordination between customers and internal teams to ensure a smooth, efficient onboarding experience. Ensure orders are reviewed, validated, and processed within defined SLA timeframes while maintaining a high level of accuracy and consistency.
- Ensure internal staff are clearly communicating to customers the onboarding process, timelines, and next steps after placing an order ensuring that they have access to all required systems, documentation, and support resources.
- Coordinate closely with Service, Production, and Operations to confirm site details, order requirements, deployment readiness, and scheduling.
- Ensure staff members communicate order updates and/or changes to both internal teams and customers in a clear and timely manner.
- Ensure customers are followed up the next day following installation.
- Ensure accurate records, reporting, and visibility into onboarding status, account activity, and SLA performance within the ticketing system.
- Identify and resolve onboarding issues that could impact deployment timelines or customer satisfaction and serve as point of escalation as required.
- Monitor customer feedback and onboarding metrics, using data to continuously improve the onboarding experience.
- Support continuous improvement of onboarding processes, workflows, and documentation to improve efficiency and client experience.
- Implement and refine customer success tools and technologies to enhance efficiency and effectiveness.
Ongoing Customer Support
- Ensure that internal staff respond to all incoming calls and emails from customers and timely assistance is provided on their WCCTV surveillance equipment.
- Monitor ticket queue ensuring internal staff are initiating action on all tickets, monitor closure and ensures compliance for ticket resolution and response times meet established SLAs.
- Evaluate common areas/topics where customer questions arise and identify additional support and/or refresher training as needed.
- Analyze customer inquiry data to identify trends and insights, driving improvements in customer support processes and strategies.
- Delivers customer feedback as a voice of the customer to internal teams identifying customer needs, ideas & challenges. Advocates for customer needs internally, influencing product development and service offerings.
Supervisory Responsibilities:
- Effectively train, manage, and develop staff ensuring successful delivery of the customer success function, including agreed KPI’s.
- Responsible for the hiring, discipline and training of assigned staff in conjunction with Department Manager.
- Review time off requests and ensure adequate staff levels are in place at all times.
- Monitors staff performance ensuring all customer service level agreements (SLAs) are met or exceeded.
- Establish KPIs for staff, evaluate performance against KPIs and job responsibilities and conduct quarterly performance reviews. Takes remedial action as required if an individual’s performance does not meet the required standards.
- Conducts regular team meetings and 1-2-1s with direct report lines.
- Identify & implement improvements within the team to ensure efficiencies within all processes.
Education and Experience Requirements:
- High school degree or equivalent required; Associate degree in Business, Management or related discipline preferred.
- Minimum of four to six years of customer call center or customer facing help desk experience supporting technology related products required. Previous customer onboarding experience preferred.
- Two to three years of previous supervisory experience within a help desk, call center or related operation required.
- Previous experience working cross-functionally with Sales, Operations, Production advocating for customers.
- Proven track record of successfully developing and executing customer success strategies.
- A passion for helping customers succeed and a commitment to delivering exceptional service.
- Strong leadership and supervisory skills, with experience leading high-performing teams.
- Effective computer skills to include Microsoft Office, service ticketing systems, knowledge base, ERP and related computer software required. Experience with Zoho preferred.
- Experience developing, tracking and evaluating customer success performance metrics.
- Ability to multi-task, demonstrate initiative and focus on delivering high quality results leading to improved customer satisfaction.
- Strong problem-solving skills, analytical, and a proactive approach to addressing customer needs.
- Strong time management, organization and problem-solving skills required. Ability to work under pressure and with shifting priorities is a must.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with employees, customers, and internal teams.
Compensation and Benefits:
- Competitive salary range of $60,000 to $63,000 per year depending upon experience.
- 10 days paid vacation (increases with length of service) + seven (7) paid Company holidays.
- Company provided medical, dental, vision, FSA and life/AD&D insurance plans.
- 401k Plan with Company match of up to 4% and immediate vesting.
WCCTV is committed to the success of its employees and demonstrates this through our development of people. The successful candidate can expect to receive comprehensive training, coaching and support as well as opportunities for advancement.
WCCTV is an Equal Opportunity Employer.
Within a division, the Operations Supervisor Hauling Operations is responsible for supervising the collections activities in one or more lines of business (commercial, residential, roll-off (industrial) and/or container delivery and pick up) in a geographically dispersed area. The Operations Supervisor oversees drivers and helpers and works with the Operations Manager and General Manager to implement tactical initiatives to drive functional excellence and budget achievement. The Operations Supervisor ensures adherence to all accident prevention programs and leads operations to ensure compliance with all safety, environmental, operating, regulatory, accounting, ethics, and other standards. Responsibilities include the execution and delivery of Safety, Customer Experience, and Efficiency while supporting a culture of employee engagement.
Principal Responsibilities:
- Understand and provide leadership to achieve and communicate about safety goals and objectives.
- Work to remove unsafe conditions or situations from drivers' routes.
- Partner with the maintenance department to ensure all equipment remains in working order and in compliance with safety standards.
- Oversee effective safety and accident prevention programs to ensure all reasonable actions are taken to prevent accidents and injuries; ensure a safe and productive work environment for all employees; implement and maintain an effective loss control and safety program.
- Engage assigned employees in active participation to instill a culture of safety by demonstration of a personal commitment to safe operations and active personal outreach to operational employees.
- Provide service to all customers that meets or exceeds customer expectations with regard to the entire customer experience.
- Understand missed pickup goals and meet or exceed expectations related to those goals.
- Resolve unusual service requests, equipment breakdowns and schedule changes with timely communications to all stakeholders.
- Interact with customers to solve and rectify any issues and improve the overall customer experience.
- Serve as a positive representative of the Company to drive customer satisfaction and loyalty to the Company.
- Establish productivity goals where needed; ensure adherence to operating standards; and manage labor hours and disposal expenses per established and agreed plans.
- Lead drivers to exceed productivity goals and expectations for all routes.
- Create, modify, and improve routes to maximize density and improve efficiency.
- Reduce route hours to the extent possible with techniques such as service conversions and container upsizing.
- Execute other operational plans to help achieve or exceed the division's budgeted goals.
- Understand, support and execute service delivery while actively supporting maintenance and the operational role in fleet quality and maintenance.
- Create a collaborative, communicative team environment and drive employee engagement with the Company.
- Build and develop talent on the team, understand employees' career goals and provide coaching to get employees ready for advancement with the Company.
- Perform other job-related duties as needed or assigned.
Qualifications:
- Able to direct large staff.
- Is process-oriented and results-oriented in setting and pursuing aggressive goals, demonstrating a strong commitment to organizational success and marshaling resources to accomplish goals and objectives.
- Demonstrated problem-solving, analytical, critical-thinking and decision-making skills.
- Is collaborative; builds and works with teams.
- Creative thinker who challenges conventional solutions.
- Demonstrates and promotes ethical behavior.
- Has strong leadership skills and proven judgment of talent, with an emphasis on hiring and developing high performance teams.
- 1 year of lead or supervisory experience.
Rewarding Compensation and Benefits
Eligible employees can elect to participate in: Comprehensive medical benefits coverage, dental plans and vision coverage. Health care and dependent care spending accounts. Short- and long-term disability. Life insurance and accidental death & dismemberment insurance. Employee and Family Assistance Program (EAP). Employee discount programs. Retirement plan with a generous company match. Employee Stock Purchase Plan (ESPP).
Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law.
Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world.
Our company values guide our daily actions:
- Safe: We protect the livelihoods of our colleagues and communities.
- Committed to Serve: We go above and beyond to exceed our customers' expectations.
- Environmentally Responsible: We take action to improve our environment.
- Driven: We deliver results in the right way.
- Human-Centered: We respect the dignity and unique potential of every person.
We are proud of our high employee engagement score of 86. We have an inclusive and diverse culture where every voice counts. In addition, our team positively impacted 4.6 million people in 2023 through the Republic Services Charitable Foundation and local community grants. These projects are designed to meet the specific needs of the communities we serve, with a focus on building sustainable neighborhoods.
Republic Services' strategy is designed to generate profitable growth. Through acquisitions and industry advancements, we safely and sustainably manage our customers' multiple waste streams through a North American footprint of vertically integrated assets.
We continue to expand our recycling and waste business footprint throughout North America through organic growth and targeted acquisitions. The 13 million customers we serve and our more than 5 million pick-ups per day provide us with a distinct advantage. We aggregate materials at scale, unlocking new opportunities for advanced recycling. In addition, we are cross-selling new products and services to better meet our customers' specific needs.
Our comprehensive environmental solutions capabilities help customers safely manage their most technical waste streams. We are expanding both our capabilities and our geographic footprint. We see strong growth opportunities for our offerings, including PFAS remediation, an increasing customer need.
Republic's recent innovations to advance circularity and decarbonization demonstrate our unique ability to leverage sustainability as a platform for growth.
The Republic Services Polymer Center is the nation's first integrated plastics recycling facility. This innovative site processes rigid plastics from our recycling centers, producing recycled materials that promote true bottle-to-bottle circularity. We also formed Blue Polymers, a joint venture with Ravago, to develop facilities that will further process plastic material from our Polymer Centers to help meet the growing demand for sustainable packaging. We are building a network of Polymer Centers and Blue Polymer facilities across North America.
We continue to advance decarbonization at our landfills. As demand for renewable energy continues to grow, we have 70 landfill gas-to-energy projects in operation and plan to expand our portfolio to 115 projects by 2028.
Recent Recognition:
- Barron's 100 Most Sustainable Companies
- CDP Discloser
- Dow Jones Sustainability Indices
- Ethisphere's World's Most Ethical Companies
- Fortune World's Most Admired Companies
- Great Place to Work
- Sustainability Yearbook S&P Global
JOB OVERVIEW:
The Supervisor, Customer Service & Intake oversees the intake workflow and daily operations of the customer service team within our company. This role ensures that all customer inquiries, service requests, inspections, estimates, and job‑related information are captured accurately and handled promptly. The Supervisor provides direct leadership to Customer Service Representatives (CSRs), ensures exceptional customer experience, and partners closely with operations, sales, and field teams to support smooth project flow from first contact through job completion.
KEY RESPONSIBILITIES:
Supervision & Team Leadership
- Supervise, coach, and develop Customer Service Representatives responsible for inbound/outbound calls, appointment scheduling, service requests, and customer communications.
- Conduct regular 1:1s, performance check-ins, and annual performance reviews.
- Oversee daily staffing, assign workload, create schedules, and ensure adequate coverage during peak periods.
- Lead team meetings, training updates, and onboarding for new CSRs.
Intake & Workflow Management
- Manage the full intake process for all customer inquiries, including new roof requests, repairs, inspections, warranty claims, and follow-up.
- Ensure all customer and job details are captured accurately in CRM or job management systems.
- Review documentation for completeness and accuracy before handoff to estimators, sales reps, or production teams.
- Serve as the escalation point for complex customer issues or service delays.
Customer Experience & Communication
- Ensure the highest level of customer satisfaction through professional, timely communication.
- Monitor customer interactions and provide coaching to maintain quality standards.
- Resolve escalated customer concerns related to scheduling, estimates, or project timelines.
- Foster a customer-first culture aligned with the company’s values.
Operational Collaboration
- Work closely with sales, project managers, field crews, and production coordinators to ensure seamless handoff of intake information.
- Communicate scheduling changes, follow-up needs, and operational issues in real time.
- Identify process gaps and collaborate with leadership to streamline customer service workflows.
Reporting & Quality Control
- Track key performance metrics such as call volume, intake accuracy, response times, conversions, and customer satisfaction.
- Prepare weekly/monthly reports for management.
- Conduct quality assurance (QA) reviews on CSR communication and data entry.
REQUIREMENTS:
- 3–5 years of customer service, intake coordination, or administrative operations experience.
- At least 1–2 years of supervisory or team lead experience.
- Strong communication and de‑escalation skills.
- High level of accuracy and attention to detail.
- Proficiency with CRM systems or job management software; Microsoft Office skills.
PREFERRED:
- Experience in the roofing, construction, home services, or trades industry.
- Background managing a high-call-volume customer service environment.
- Bilingual (English/Spanish) a plus.
Customer Success Intern
About CEVA Logistics
At CEVA Logistics, we connect people, products, and providers all around the world. As a global leader in supply chain solutions, we deliver customized logistics services across contract logistics, freight management, and transportation. Our success is powered by our people, innovative, collaborative, and customer-focused professionals committed to operational excellence.
Internship Summary
The Customer Success Intern will support the Customer Success team in ensuring high levels of client satisfaction, operational performance, and account support. This internship provides hands-on exposure to supply chain operations, customer relationship management, KPI tracking, and cross-functional collaboration within a fast-paced logistics environment.
This is an excellent opportunity for students interested in supply chain, business, operations, or customer experience to gain real-world experience in a global logistics organization.
Key Responsibilities
- Support Customer Success Managers with daily account management activities
- Assist in tracking and reporting key performance indicators (KPIs), service levels, and issue resolution times
- Analyze customer data to identify trends, risks, and opportunities for improvement
- Participate in internal and external customer meetings; assist in preparing reports and presentations
- Coordinate with Operations, Transportation, and Warehouse teams to resolve service-related issues
- Assist with customer onboarding documentation and process mapping
- Support continuous improvement initiatives to enhance customer satisfaction
- Maintain accurate records in CRM and internal systems
- Contribute to special projects related to service optimization and account growth
Learning Outcomes
By the end of the internship, the intern will:
- Understand end-to-end supply chain operations
- Gain exposure to enterprise-level customer account management
- Develop analytical and reporting skills
- Improve business communication and stakeholder management abilities
- Learn how logistics performance directly impacts customer satisfaction and retention
Qualifications
Required:
- Currently or has obtained a bachelor’s degree in supply chain, Business Administration, Logistics, Operations, Marketing, or related field
- Strong analytical and problem-solving skills
- Proficiency in Microsoft Excel and PowerPoint
- Excellent written and verbal communication skills
- Detail-oriented with strong organizational skills
Preferred:
- Previous internship or customer-facing experience
- Familiarity with supply chain concepts or ERP systems
- Experience working with data analysis or reporting tools
Competencies
- Customer-first mindset
- Strong collaboration and teamwork skills
- Ability to manage multiple priorities
- Adaptability in a fast-paced environment
- Professionalism and accountability
Why Join CEVA Logistics?
- Exposure to a global supply chain leader
- Hands-on experience supporting enterprise customers
- Networking opportunities with senior leaders
- Potential pathway to full-time opportunities within Early Careers programs
About the Company
Bring your customer focus, analytical mindset, and operational coordination skills to Hermes Abrasives, a cutting-edge subsidiary of WALTER Surface Technologies. Since 1952, WALTER has built a reputation for high quality and innovation in surface treatment technologies and is a global leader in high-performance solutions for the metalworking industry. Our philosophy centers on empowering customers to work smarter and achieve excellence through superior technology, products, performance, safety, and durability—driving increased productivity and profitability.
About the Role
We are seeking a highly organized and customer-focused Customer Support & Internal Sales Representative to support North American Coated Abrasives operations. This hybrid role blends customer service excellence with internal sales, pricing analysis, and operational coordination. This position serves as a primary liaison between customers, Territory Sales Managers, Customer Service, Finance, and global manufacturing partners. Success in this role requires strong attention to detail, commercial awareness, and the ability to manage multiple priorities while protecting margin, ensuring order accuracy, and maintaining service standards. This is a cross-functional role with direct impact on customer satisfaction, pricing integrity, inventory management, and overall account health.
Responsibilities
- Order Management & Fulfillment
- Accurately enter, manage, and monitor customer orders in SAP.
- Coordinate production schedules, inventory levels, and delivery timelines.
- Expedite orders and coordinate air freight/import shipments when required.
- Track lost or damaged shipments and manage return logistics.
- Maintain open order and inventory forecast reports (P2D).
- Proactively communicate order updates, delays, and changes to customers.
- Pricing & Profitability Management
- Approve and analyze pricing requests within established guidelines.
- Evaluate margin impact using cost-of-goods data.
- Generate material numbers to determine cost structures.
- Prepare and maintain Competitive Pricing Reports (CPRs).
- Support special pricing arrangements and volume-based agreements.
- Provide historical cost and margin analysis to Territory Sales Managers.
- Customer & Account Management
- Serve as primary contact for customer and distributor inquiries.
- Oversee new account applications and evaluate credit worthiness.
- Maintain SAP account records and documentation.
- Resolve service issues, complaints, returns, and disputes.
- Provide invoices, delivery notes, and pricing documentation upon request.
- Inventory & Financial Support
- Monitor consignment and ABR inventory accounts.
- Prepare inventory count sheets and reconcile discrepancies.
- Support Accounts Receivable with past-due balances and disputes.
- Upload invoices to customer portals and assist with reconciliation requests.
- Sales & Operational Support
- Support Territory Sales Managers with profitability analysis and reporting.
- Prepare open order and sales activity reports.
- Coordinate international shipments and proforma invoices.
- Assist Customer Service with escalated issue resolution.
Qualifications
- Associate degree in Business, Marketing, or related field
- 2+ years of experience in Customer Service, Sales Support, or Inside Sales
- Proficiency in Microsoft Office (Excel, Word)
- D365 CRM experience
- Strong analytical and communication skills
- Authorized to work in the United States
Required Skills
- Customer Service Excellence: Responsive, solution-oriented, and professional
- Pricing & Margin Analysis: Understands cost drivers and profitability impact
- ERP & CRM Proficiency: Strong working knowledge of SAP and D365
- Supply Chain Coordination: Aligns production, logistics, and customer demand
- Financial Acumen: Cost awareness and margin sensitivity
- Organizational Agility: Manages multiple priorities under deadlines
- Attention to Detail: Ensures accuracy in orders, pricing, and documentation
- Cross-Functional Collaboration: Works effectively across Sales, Finance, and Operations
Preferred Skills
- Bachelor’s degree
- 3–5 years of experience in Sales Operations or Internal Sales
- SAP experience
- Experience in coated abrasives or industrial distribution
- Familiarity with pricing models and margin analysis
Pay range and compensation package
Hybrid office environment with cross-functional collaboration. Hourly / Non-Exempt (FLSA). Department: Internal Sales.
Equal Opportunity Statement
What Success Looks Like (First 12 Months)
- Orders are entered accurately with minimal rework or corrections
- Pricing approvals align with margin targets and company guidelines
- Customers receive proactive communication and timely resolution of issues
- Inventory and consignment accounts remain accurate and reconciled
- Territory Sales Managers receive reliable profitability and sales reporting
- Reduced disputes, improved on-time delivery, and strengthened customer relationships
- Consistent execution that protects both service standards and profitability
The Operations Accounts Receivable Lead will own the end-to-end receivables lifecycle for all bulk and wholesale matcha transactions, from national accounts to smaller customers. This role is responsible not only for invoicing and collections, but for actively managing cash risk, enforcing contract terms, aligning customer deposits with production and allocation schedules, and ensuring the company is never over-exposed on inventory or shipments. Open to applicants in all 50 states.
This individual will design and operate an AR system that ties deposits, allocations, contracts, and shipment releases together, working closely with Sales, Operations, and Import/Export to ensure goods move on time without carrying unnecessary receivable or inventory liability.
Responsibilities
End-to-End Accounts Receivable Ownership
End-to-End Accounts Receivable Ownership
- Manage the full AR lifecycle: contract review → deposit requirements → invoicing → collections → reconciliation.
- Oversee receivables across all customer segments, including national accounts, distributors, private-label customers, and smaller wholesale buyers.
- Ensure all negotiated pricing, freight terms, surcharges, tariffs, and special conditions are accurately entered, tracked, and collected.
Contract Enforcement & Risk Management
- Audit all customer activity against executed sales contracts to ensure strict adherence to:
- Payment terms
- Deposit requirements
- Allocation schedules
- Shipment release conditions
- Actively push for larger upfront cash deposits and reduced net terms, in coordination with Sales and Finance, to minimize receivables and inventory exposure.
- Identify and escalate contract deviations, late payments, or risk patterns early-before inventory is produced or released.
Deposit & Allocation AR System Development
- Design and maintain an AR framework that:
- Aligns customer advance deposits with production runs and allocation schedules
- Matches deposits against specific lots, SKUs, or contract volumes
- Reduces cash-inventory liability by ensuring inventory is backed by customer funds whenever possible
- Track deposit balances, applications, refunds, and roll-forwards with absolute clarity and auditability.
Cross-Functional Coordination (Critical)
- Partner closely with:
- Operations & Production – to align customer payments with milling, packing, and release timelines
- Import/Export & Logistics – to ensure payments clear before shipment while avoiding port or vessel delays
- Sales – to structure payment terms that protect cash while remaining commercially viable
- Ensure the rule is enforced: no payment = no release, without causing shipment bottlenecks or customer escalations; for NET term customers ensuring that their account is in good standing before additional goods release and enforcing and correcting any negative credit performance of any NET term customers.
Collections Leadership & Execution
- Lead and manage the AR/accounting team responsible for:
- Continuous follow-ups
- Structured, timely, and increasingly firm payment nudges
- Clear documentation of customer communications and commitments
- Establish escalation protocols for late or non-responsive customers, including payment holds and shipment freezes.
Reporting & Visibility
- Provide regular reporting on:
- AR aging by customer and deal
- Deposit coverage vs inventory exposure
- Contract-compliant vs at-risk accounts
- Cash-in vs goods-out timing gaps
- Surface actionable insights to leadership to support credit decisions, allocation planning, and customer prioritization.
Qualifications & Experience
- 5–10+ years in Accounts Receivable, Credit, or Accounting leadership, preferably in:
- CPG
- Food & beverage
- Import/export or inventory-heavy businesses
- Sales contracts with multiple variables in payment dues (freight, tariffs, goods, price increases, and so on)
- Strong experience managing:
- Large wholesale and national accounts
- Contract-driven pricing and payment terms
- Advance deposits and prepayment structures
- Proven ability to enforce payment discipline while working cross-functionally with Sales and Ops.
- Experience managing and motivating AR or accounting team members.
Skills & Competencies
- Exceptional attention to detail with contracts and financial terms
- Strong negotiation and assertive communication skills
- Systems thinker—able to design AR processes, not just execute them
- Comfortable pushing back internally and externally to protect cash
- Highly organized, deadline-driven, and persistent
- ERP/accounting system proficiency (Monday, QuickBooks, Hubspot)
- Able to handle the pressure of being responsible ~8-9 figures of AR, annually
- Ability to work within imperfect systems (and to help perfect them)
- Loves Matcha (a bonus)
Success Metrics (What “Good” Looks Like)
- Reduced AR aging and faster cash conversion cycles
- High percentage of inventory backed by customer deposits
- Zero shipment delays caused by payment surprises
- Fewer contract deviations and write-offs
- Clear, predictable cash flow aligned with allocation schedules
For interested applicants, please send your resume to:
(must cc: )
Email Subject: [Your Name] - Operations AR Lead
Remote working/work at home options are available for this role.
