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Business Analyst 2(Display Software & Services)

Englewood Cliffs, NJ (4 Days On-Site)

6 Months

Education and Work Experience: Minimum Bachelor's Degree Minimum 3 years (experience)

• Position Summary:Responsible for the transactional operations surrounding all Software and Solution products. This person will be responsible for ensuring that purchases and payments are properly processed and accounted for through-out multiple purchasing channels. The role will be responsible for maintaining detailed record of incoming purchase orders, as well as informing necessary stakeholders of when PO's are received, delayed, or submitted with errors. Additionally, this position will be responsible for the proper distribution and maintenance of licenses associated with our Content Management Solution, VXT.
• Essential Duties:Daily extraction of open orders placed for LED installation, VXT Software services, and Warranty Service Uplifts
• Outreach to vendors to ensure completion of order processing through SEA systems
• Daily, Weekly, and Monthly Reporting of purchase orders placed across department portfolio
• Processing of offline orders for key accounts who purchase direct from Samsung
• Receiving customer escalation regarding order status, License distribution, and vendor payments for services rendered
• Issuing refund on orders with approval from management team
• Working with distributor partners to improve and streamline order process flow
• Necessary Skills / Attributes:Process-oriented and data-driven
• Leadership and collaboration skills to drive performance laterally within the organization
• Supreme soft skills and ability to deescalate
• Strong utilization of MS Excel and Visio
• Experience working in cloud software product support preferred

Client. is committed to employing a diverse workforce, and provides Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

• Top 3 Skills:Process-oriented and data-driven, Leadership and collaboration skills to drive performance laterally within the organization, Strong utilization of MS Excel and Visio.
• Beeline Summary:The main function of a business operations specialist is to maintain vendor relationships, acting as a business analyst for non-IT projects or filling organizational roles above an administrative level, but below a management level. Other responsibilities may include maintaining all project management processes, including project goals, deadlines, metrics and budget. The business operations specialist usually reports to a project manager or director.
• Job Responsibilities:Establish and maintain communication services across business units or from the project team to the organization.
• Maintain the storage and retrieval of all project communications data and business metrics.
• Review contracts, cost proposals and contract supplements.
• Establish and document business processes.
• Set up project and work breakdown structures.
• Track project budgets and expenditures, monitor transaction controls and costs against budgets.
• Skills:Verbal and written communication skills, attention to detail, customer service and interpersonal skills.
• Ability to work independently and manage one's time.
• Knowledge of business and management principles involved in strategic planning, resource allocation, and production methods.
• Ability to apply accounting and mathematical principles to work as needed.
• Ability to analyze business trends and project future revenues and expenses.
• Previous experience with computer applications, such as Microsoft Word and Excel; Enterprise Application experience a plus.
• Education/Experience:Bachelor's degree in business management, economics, finance, accounting or relevant field required.
• 2-4 years experience required.

Position Details

Lakeland Regional Health is a leading medical center located in Central Florida. With a legacy spanning over a century, we have been dedicated to serving our community with excellence in healthcare. As the only Level 2 Trauma center for Polk, Highlands, and Hardee counties, and the second busiest Emergency Department in the US, we are committed to providing high-quality care to our diverse patient population. Our facility is licensed for 892 beds and handles over 200,000 emergency room visits annually, along with 49,000 inpatient admissions, 21,000 surgical cases, 4,000 births, and 101,000 outpatient visits.

Lakeland Regional Health is currently seeking motivated individuals to join our team in various entry-level positions. Whether you're starting your career in healthcare or seeking new opportunities to make a difference, we have roles available across our primary and specialty clinics, urgent care centers, and upcoming standalone Emergency Department. With over 7,000 employees, Lakeland Regional Health offers a supportive work environment where you can thrive and grow professionally.

Active - Benefit Eligible and Accrues Time Off

Work Hours per Biweekly Pay Period: 80.00

Shift: Flexible Hours and/or Flexible Schedule

Location: 210 South Florida Avenue Lakeland, FL

Pay Rate: Min $19.37 Mid $24.22

Position Summary

Under the direction of the Coding and Clinical Documentation Improvement Manager, reviews clinical documentation and diagnostic results, as appropriate, to extract data and apply appropriate ICD-10-CM, CPT, and/or HCPCS codes and modifiers to outpatient encounters for reimbursement and statistical purposes. Communicates with physicians, Physician Advisor or other hospital team members as needed to obtain optimal documentation to meet coding and compliance standards. Abstracts clinical and demographic information in ICD-10 CM, CPT, and HCPCS codes and modifiers into the computerized patient abstract. Participates in ongoing continued education to assure knowledge and compliance with annual changes.

Position Responsibilities

People At The Heart Of All That We Do

• Fosters an inclusive and engaged environment through teamwork and collaboration.
• Ensures patients and families have the best possible experiences across the continuum of care.
• Communicates appropriately with patients, families, team members, and our community in a manner that treasures all people as uniquely created.

Safety And Performance Improvement

• Behaves in a mindful manner focused on self, patient, visitor, and team safety.
• Demonstrates accountability and commitment to quality work.
• Participates actively in process improvement and adoption of standard work.

Stewardship

• Demonstrates responsible use of LRH's resources including people, finances, equipment and facilities.
• Knows and adheres to organizational and department policies and procedures.

Standard Work Duties: Coder II - Outpatient

• Assigns and sequences diagnostic and procedural codes using appropriate classification systems utilizing official coding guidelines. Seeks clarification from healthcare providers or other designated resources to ensure accurate and complete coding
• Abstracts and enters coded data as well as correct surgeon, anesthesiologist and procedure date. Assures appropriate information such as pathology and operative reports are present in the medical record prior to final coding for coding accuracy and appropriate APC assignment.
• Maintains appropriate level of coding and abstracting productivity and quality for outpatient diagnostic, Emergency Department, Family Health Center, ambulatory surgeries, observations, and other recurring services as per established minimum per hour requirement.
• Demonstrates competence in coding and abstracting requirements by maintaining less than 5% error rate for all ICD-10-CM and/or PCS, CPT, and HCPCS codes and modifiers.
• Continuously reviews changes in coding rules and regulations including in Coding Clinic, CPT Assistant, CMS, and other payer guidelines.
• Prioritizes coding functions as directed by the Manager, and organizes job functions and work assignments to efficiently complete tasks within the established time frames.
• Demonstrates knowledge of all equipment and systems/technology necessary to complete duties and responsibilities.
• Works collaboratively with the Discharge Not Final Billed (DNFB) clerks to prioritize workload daily.
• Reviews appropriate outpatient work queues daily to address coding reviews, edits and corrections.
• Reviews appropriate outpatient work queues daily to address coding reviews, edits and corrections.

Competencies & Skills

Essential:

• Computer Experience, especially with computerized encoder products and computer-assisted coding applications.
• Requires critical thinking skills, organizational skills, written and verbal communication skills, decisive judgment, and the ability to work with minimal supervision.
• Knowledge of anatomy and physiology, pharmacology, and medical terminology.

Qualifications & Experience

Essential:

• High School or Equivalent

Nonessential:

• Associate Degree

Essential:

• High School diploma with Associate Degree from accredited HIM program or certificate in coding from an accredited college.

Other information:

Certifications Essential: CCS

Certifications Preferred: Registered Health Information Technician (RHIT) or Registered Health Information Administrator (RHIA).

Experience Essential:

2-5 years acute care hospital outpatient coding experience within the past five years, or 5-7 year's experience in a multi-disciplinary clinic including surgeries and/or Emergency Department coding.

Position Details

Lakeland Regional Health is a leading medical center located in Central Florida. With a legacy spanning over a century, we have been dedicated to serving our community with excellence in healthcare. As the only Level 2 Trauma center for Polk, Highlands, and Hardee counties, and the second busiest Emergency Department in the US, we are committed to providing high-quality care to our diverse patient population. Our facility is licensed for 892 beds and handles over 200,000 emergency room visits annually, along with 49,000 inpatient admissions, 21,000 surgical cases, 4,000 births, and 101,000 outpatient visits.

Lakeland Regional Health is currently seeking motivated individuals to join our team in various entry-level positions. Whether you're starting your career in healthcare or seeking new opportunities to make a difference, we have roles available across our primary and specialty clinics, urgent care centers, and upcoming standalone Emergency Department. With over 7,000 employees, Lakeland Regional Health offers a supportive work environment where you can thrive and grow professionally.

Active - Benefit Eligible and Accrues Time Off

Work Hours per Biweekly Pay Period: 80.00

Shift: Flexible Hours and/or Flexible Schedule

Location: 210 South Florida Avenue Lakeland, FL

Pay Rate: Min $24.73 Mid $30.92

Position Summary

Under the direction of the Coding and Clinical Documentation Improvement Manger , reviews clinical documentation and diagnostic results, as appropriate, to extract data and apply appropriate ICD-10-CM, CPT, and/or HCPCS codes and modifiers to outpatient encounters for reimbursement and statistical purposes. Communicates with physicians, physician advisor or other hospital team members as needed to obtain optimal documentation to meet coding and compliance standards. Abstracts clinical and demographic information in ICD-10 CM, CPT, and HCPCS codes and modifiers into the computerized patient abstract, Participates in ongoing continued education to assure knowledge and compliance with annual changes.

Position Responsibilities

People At The Heart Of All That We Do

• Fosters an inclusive and engaged environment through teamwork and collaboration.
• Ensures patients and families have the best possible experiences across the continuum of care.
• Communicates appropriately with patients, families, team members, and our community in a manner that treasures all people as uniquely created.

Safety And Performance Improvement

• Behaves in a mindful manner focused on self, patient, visitor, and team safety.
• Demonstrates accountability and commitment to quality work.
• Participates actively in process improvement and adoption of standard work.

Stewardship

• Demonstrates responsible use of LRH's resources including people, finances, equipment and facilities.
• Knows and adheres to organizational and department policies and procedures.

Standard Work Duties

• Determines whether the coding assigned was properly assigned based upon clinical indicators and review of the medical documentation and application of coding guidelines.
• Develop and apply appeal arguments to defend the coding and clinical decisions while being able to address and refute the coding determination made by the carrier/payer.
• Drafts appeal letters, including the coding argument with clinical and coding references, to support the coding decision. This may include providing additional medical record documentation.
• Identifies areas for education to improve complete and accurate coding and billing and provide feedback to management regarding trends or patterns noticed in the coding for discussion.
• Continued follow-up on denials as payers may continue to deny. Collaboration with Physician Advisor as required to continue appeal process.
• Continuously reviews changes in coding rules and regulations including in Coding Clinic, CMS, and other payer guidelines.
• Complete denials/appeals reports for leadership.
• Documents all findings in the denials management application and routes to the appropriate person in the workflow for follow-up.
• Assigns and sequence documents all findings in the denials management application and routes to the appropriate person in the workflow for follow-up.s diagnostic and procedural codes using appropriate classification systems utilizing official coding guidelines.
• Performs special projects and/or other duties as assigned.

Competencies & Skills

Nonessential:

• Computer Experience, especially with computerized encoder products and computer-assisted coding applications.
• Requires critical thinking skills, organizational skills, written and verbal communication skills, decisive judgment, and the ability to work with minimal supervision
• MS-DRG and APR-DRG methodology expertise required. Strong knowledge of ICD-10-CM, ICD-10-PCS, POAs, HACs, PSIs, SOIs, ROMs and mortality rates as well as physician queries.

Qualifications & Experience

Nonessential:

• Associate Degree

Essential:

• High School diploma with Associate Degree from accredited HIM program or certificate in coding from an accredited college.

Other information:

Certifications Essential: CCS

Certifications Preferred: Registered Health Information Technician (RHIT) or Registered Health Information Administrator (RHIA).

Experience Essential: 2-5 years acute care hospital inpatient coding experience within the past five years.

NOVA Engineering is currently seeking afully-certified Commercial Building Code Inspector in Panama City Beach FL. Primary duties will include performing building code inspections and/or plans review (building / structural, mechanical, electrical, and plumbing – as licensed) on residential and commercial buildings, as well as managing specific projects related to these types of code inspections. Some travel may be required for inspections and/or managing projects in the assigned area. The inspector positions are predominately located in the field but may occasionally include office assignments.

Essential Functions:

• Building Code Review and/or Quality Control Inspections on commercial construction projects (Building, Mechanical, Electrical, and Plumbing)
• Prepare written and electronic reports, and issue notices of correction
• Explain and interpret code and/or quality control regulations or requirements
• Recognize, evaluate and properly resolve unique problems or situations
• Maintain effective customer service relationship with clients and the public
• Assist the inspection management team with business development
• Perform other related duties as assigned by the Manager

Qualifications:

• Required state of Florida commercial building inspection license (BN#) in two or more of the following disciplines: Building (Structural), Mechanical, Electrical, and Plumbing.
• 3+ years’ experience performing plan review and/or inspections

Check out our Perks:

In addition to our welcoming company culture and competitive compensation packages, our employees enjoy the below benefits:

• Use of take-home Company Vehicle and gas card for daily travel to work sites
• Comprehensive group medical insurance, including health, dental and vision
• Opportunity for professional growth and advancement
• Certification reimbursement
• Paid time off
• Company–observed paid holidays
• Company paid life insurance for employee, spouse and children
• Company paid short term disability coverage
• Other supplemental benefit offerings including long-term disability, critical illness, accident and identity theft protection
• 401K retirement with company matching of 50% on the first 6% of employee contributions
• Wellness program with incentives
• Employee Assistance Program

NOVA is an Equal Opportunity Employer. All qualified candidates are encouraged to apply. NOVA does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, ancestry, marital status, veteran status or any other characteristic protected by law.

Please note: Application may not be accepted if it is incomplete. Adding your resume and/or cover letter in lieu of the application may not be accepted as well.

Recruitment information: First review will take place on Wednesday, April 1, 2026 at 5:00 pm.

Default schedule will be the following: 5/8's Mon - Fri flexible from 7:00 to 3:30 or 7:30 to 4:00. This role will be onsite for the first six months, with opportunities to work a hybrid schedule thereafter (one day a week).

The City of Bothell is looking for a Code Compliance Officer to join our Public Works Department. This position is responsible for regulatory enforcement associated with City of Bothell Stormwater, Streets, Sewer, and Water systems.

What will you do in this position?

• Process and investigate complaints submitted to the City.

• Interact with individuals to discuss violations and alternatives for resolving compliance issues.

• Serve as a resource for City staff and the Bothell community regarding code requirements and general inquires.

• Prepare documents, evidence, reports and background data.

A successful candidate in this position will:

• Communicate clearly, respectfully, and professionally across a variety of settings.

• Streamline workflows and coordinate effectively with team members.

• Evaluate and prioritize various tasks, projects, and demands.

• Work together with the Bothell community and city departments to cultivate strong and successful partnerships.

To read the full job description and review the minimum qualifications, click here.

About City of Bothell: 

• The City is comprised of 13.6 square miles within both King and Snohomish Counties and is home to 51,760 people (2025). This figure is projected to grow to nearly 75,000 over the next 20 years in tandem with Bothell?s increasingly vibrant downtown and life sciences employment cluster near the I-405 corridor.
• Learn more about the City?s Organizational Values and the Bothell?s City Council 2040 Vision and Strategic Priorities.
• Learn more about the City of Bothell's Public Works Department here!

We are committed to being a safe, equitable, and inclusive workplace and community.

The City of Bothell is proud to be an Equal Opportunity Employer and is committed to providing equal opportunity for all employees and applicants. Our employees are people with different strengths, experiences and backgrounds, who share a passion for improving people?s lives. The City of Bothell recruits, hires, trains, promotes, compensates, and administers all personnel actions without regard to race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information, or any other status protected by applicable law.

We seek to recruit and hire talented and engaged job candidates from a widely diverse range of backgrounds. We celebrate the diversity in our workplace and community and believe it makes us stronger.

If you need a reasonable accommodation to support your participation in the recruitment and selection process, please send an email to .

To learn more about the City of Bothell?s commitment to Diversity, Equity, and Inclusion, visit the DEI at Bothell Webpage.

Why Bothell? Bothell offers a career-enriching opportunity to apply your skills and experience in a way that has a positive effect on the community. We encourage professional growth and for employees to ?think outside the box?. We value work-life balance and provide paid vacation and sick leave benefits. We offer ample time off including 11 paid holidays as well as 2 personal holidays. As an

employee, you have access to a robust benefits package that includes medical, dental and vision for you and your family. We also offer life and disability insurance, state pension and deferred compensation for retirement. Commute trip reduction, alternative work schedules, flexible work environment, and hybrid work options are available when appropriate. The City of Bothell creates an environment that supports wellness practices which enhance the quality of life for City employees, and encourage and incentivize participation in an employee wellness program. As a result, the City is a recipient of the Association of Washington Cities WellCity Award.

PI283187320

Join our team as a Client Operations Associate and become the backbone of our sales operations. You'll handle a wide range of tasks from processing sales orders and invoices to managing returns. Your attention to detail will shine as you calculate freight costs and coordinate shipments, ensuring smooth logistics for our team.

With a focus on collaboration, you'll interact with managers, sales representatives, customers, and vendors to facilitate seamless communication and allow our sales team to exceed our gross margin quota. Additionally, your proactive approach to customer service will be essential as you follow up on orders, provide tracking information, and ensure client satisfaction. If you're ready to play a vital role in driving sales success and delivering exceptional service, this role offers a platform for growth and impact within our team.

Be Ready To…

Order & Transaction Processing

• Actively monitor the incoming requests to process sales orders, purchase orders, invoices, and returns according to company policies and procedures
• Handle RMAs, RTVs, and commercial invoices
• Handle Accounts Receivable follow-up with customers
• Calculate freight costs and coordinate courier/ LTL shipments
• Manage most aspects of inbound purchases for the team

Communication & Customer Service

• Interact with managers, sales representatives, customers, and vendors via email, telephone, and face to face
• Communicate with customers to follow up on orders; send tracking information and credit card receipts

General Support & Special Projects

• Answer phone calls from the inbound company call queue
• Ad hoc projects as assigned

What You Bring to Summit 360:

• Associate or bachelor’s degree preferred
• 1-3 years of experience in an administrative role preferred
• Impeccable attention to detail, accuracy, and organization skills
• Excellent time management, problem solving, and prioritization skills
• Disciplined work ethic with the innate ability to take initiative
• Working knowledge of Microsoft Office Suite
• General understanding of logistics coordination - domestic and international
• Excellent oral and written communication skills
• Exceptional customer service skills
• In depth understanding of and ability to follow processes
• Positive, can-do attitude with a focus on collaboration

What We Do for You:

• Competitive Compensation. We hire well, so we pay well. Why do it any other way?
• Remote Work Environment (with the option for hybrid). Because it works!
• Generous PTO (Paid Time Off) Plan & Paid Holidays. Have a life outside of work! We beg you!
• Medical, Dental, & Vision Benefits. We want our people to be healthy and happy. 
• Company-sponsored long-term disability & life insurance. If something happens, you will not need to worry.  
• 401k. Ensuring that after a long career with us, you will be taken care of.
• Paid Bonding and Pregnancy Leave. As your family grows, we have you covered!
• Casual Dress Policy. We value individuals and individual choice. 
• Modified Summer Schedule. We get our work done in fewer hours so we can start the weekend early.
• Financial assistance for professional development opportunities. We want our company and our people to grow together.
• Fun company-wide outings. Because it’s important to connect outside the office!
• Company Volunteer Opportunities. Help us give back to our community on company time.
• The Best Team! It’s all about the people.

Compensation range: $20-25/ hour

Visit us at   to learn more about our company! 

Open to candidates located near Eagan, MN or Sioux Falls, SD. While this role is eligible to work remotely, there may be instances when the employee is expected to go into our Eagan, MN office.

Summit 360 is an Equal Opportunity Employer. We pride ourselves on hiring the best person for the job, regardless of race, sexual orientation, gender identity, disability, age, veteran status, or national origin. We do not tolerate harassment or discrimination based on these categories.

Position Summary

The Director of First Impressions is the welcoming face and voice of our firm. This role is responsible for creating an exceptionally positive, professional, and memorable first impression for every client, visitor, and caller. From the moment someone walks through our doors or picks up the phone, the Director of First Impressions sets the tone for the SEIA experience, one that is warm, polished, and client-centric.

This role oversees front-desk operations and provides broad administrative and office support as needed. The Director of First Impressions consistently upholds the highest standards of professionalism, ethics, confidentiality, and regulatory compliance, and models those standards in all interactions with clients, advisors, associates, and staff.

Work Schedule: Monday–Thursday, 8:30 am–4:30 pm; Friday, 8:30 am–1:00 pm

KEY RESPONSIBILITIES

Client & Visitor Experience

• Serve as a brand ambassador for SEIA through professional appearance, demeanor, and attitude
• Greet all visitors with genuine warmth, natural enthusiasm, and consistent eye contact
• Ensure accurate name pronunciation and greet visitors by name whenever possible
• Ask thoughtful questions that demonstrate sincere interest and familiarity with each visitor
• Create a welcoming environment that makes every client feel valued and at ease
• Offer hospitality services, including hanging coats and offering beverages (water, coffee, tea, soft drinks)
• Notify appropriate staff of client arrivals promptly and professionally

Telephone & Communication

• Answer incoming calls with a welcoming tone and voice inflection that conveys priority and care
• Maintain an upbeat, positive, and solution-oriented demeanor on every call
• Monitor and manage the general voicemail inbox and route messages appropriately

Office & Front Desk Operations

• Set the standard for professionalism and service excellence across the office
• Sort and distribute incoming U.S. mail
• Coordinate UPS shipments and operate shipping software
• Monitor, order, and restock office, facility, and equipment supplies
• Coordinate scheduling, setup, and upkeep of conference rooms
• Maintain cleanliness and organization of common areas and kitchen spaces

Administrative & Team Support

• Provide administrative support to staff and advisors as needed
• Assist with office-wide initiatives and special administrative projects
• Coordinate ordering and delivery of office services
• Support the planning and execution of client and internal office events

Professional Standards

• Consistently adhere to firm policies, legal and regulatory requirements, and ethical standards
• Interact with all clients, staff, associates, and advisors with professionalism, respect, and discretion
• Demonstrate initiative, attentiveness, and a proactive approach to anticipating needs

QUALIFICATIONS

• Strong verbal and written communication skills with attention to detail
• Warm, friendly, and professional attitude
• Excellent interpersonal, organizational, and customer service skills
• Ability to multitask and manage front-office responsibilities effectively
• Proficiency with Microsoft Word, Outlook, Excel, and OneDrive; comfortable using office technology
• High school diploma or equivalent; prior administrative or customer service experience preferred

5 days a week onsite in Temple, GA

$20/hr - OT is available

Flexible work schedule

Required Skills & Experience

• Experience with Excel and other Microsoft Suite Products
• Data entry skills
• Strong attention to detail

Nice to Have Skills & Experience

• Previous order entry experience

Job Description

We’re looking for a reliable, detail driven Order Entry Clerk to join our busy clerical team. If you enjoy fast paced work, staying organized, and keeping operations running smoothly, this is a great opportunity to grow your skills and build a long term career.

• Enter and process 20+ orders per day with speed and accuracy
• Pull orders from the “Releases” inbox
• Release orders in a timely, organized manner
• Support general office and clerical tasks
• Participate in cross training opportunities
• Proficient with Excel

Wireless CCTV, LLC (“WCCTV”) located in Richardson, Texas, is a subsidiary of Wireless CCTV Ltd originally established and located in the UK. WCCTV is the market leader for rapid deployment, mobile surveillance systems specifically designed to deliver video securely and efficiently via 4G LTE networks. ( ).

The Company prides itself on developing innovative, customer-focused products and providing world-class customer support services. The Company's range of video surveillance solutions includes:

• Rapid deployment pole cameras
• Mobile surveillance trailers
• Time lapse video services

The Company is looking for an experienced Customer Service / Sales Order Administration Supervisor who is looking for a challenging and diverse role in a small but fast-growing business environment. You will enjoy a “hands on” role focused on providing best in class customer service by building strong customer relationships while maximizing the value of WCCTV’s products and services.

Full-time position with work hours of Monday through Friday, 8:00 am to 5:00 pm and located onsite at our U.S. headquarters in Richardson, TX.

Customer Onboarding / Sales Order Administration

• Supervise Customer Success Representatives responsible for the onboarding and ongoing support of all new and existing customers.
• Serves as the primary point of coordination between customers and internal teams to ensure a smooth, efficient onboarding experience. Ensure orders are reviewed, validated, and processed within defined SLA timeframes while maintaining a high level of accuracy and consistency.
• Ensure internal staff are clearly communicating to customers the onboarding process, timelines, and next steps after placing an order ensuring that they have access to all required systems, documentation, and support resources.
• Coordinate closely with Service, Production, and Operations to confirm site details, order requirements, deployment readiness, and scheduling.
• Ensure staff members communicate order updates and/or changes to both internal teams and customers in a clear and timely manner.
• Ensure customers are followed up the next day following installation.
• Ensure accurate records, reporting, and visibility into onboarding status, account activity, and SLA performance within the ticketing system.
• Identify and resolve onboarding issues that could impact deployment timelines or customer satisfaction and serve as point of escalation as required.
• Monitor customer feedback and onboarding metrics, using data to continuously improve the onboarding experience.
• Support continuous improvement of onboarding processes, workflows, and documentation to improve efficiency and client experience.
• Implement and refine customer success tools and technologies to enhance efficiency and effectiveness.

Ongoing Customer Support

• Ensure that internal staff respond to all incoming calls and emails from customers and timely assistance is provided on their WCCTV surveillance equipment.
• Monitor ticket queue ensuring internal staff are initiating action on all tickets, monitor closure and ensures compliance for ticket resolution and response times meet established SLAs.
• Evaluate common areas/topics where customer questions arise and identify additional support and/or refresher training as needed.
• Analyze customer inquiry data to identify trends and insights, driving improvements in customer support processes and strategies.
• Delivers customer feedback as a voice of the customer to internal teams identifying customer needs, ideas & challenges. Advocates for customer needs internally, influencing product development and service offerings.

Supervisory Responsibilities:

• Effectively train, manage, and develop staff ensuring successful delivery of the customer success function, including agreed KPI’s.
• Responsible for the hiring, discipline and training of assigned staff in conjunction with Department Manager.
• Review time off requests and ensure adequate staff levels are in place at all times.
• Monitors staff performance ensuring all customer service level agreements (SLAs) are met or exceeded.
• Establish KPIs for staff, evaluate performance against KPIs and job responsibilities and conduct quarterly performance reviews. Takes remedial action as required if an individual’s performance does not meet the required standards.
• Conducts regular team meetings and 1-2-1s with direct report lines.
• Identify & implement improvements within the team to ensure efficiencies within all processes.

Education and Experience Requirements:

• High school degree or equivalent required; Associate degree in Business, Management or related discipline preferred.
• Minimum of four to six years of customer call center or customer facing help desk experience supporting technology related products required. Previous customer onboarding experience preferred.
• Two to three years of previous supervisory experience within a help desk, call center or related operation required.
• Previous experience working cross-functionally with Sales, Operations, Production advocating for customers.
• Proven track record of successfully developing and executing customer success strategies.
• A passion for helping customers succeed and a commitment to delivering exceptional service.
• Strong leadership and supervisory skills, with experience leading high-performing teams.
• Effective computer skills to include Microsoft Office, service ticketing systems, knowledge base, ERP and related computer software required. Experience with Zoho preferred.
• Experience developing, tracking and evaluating customer success performance metrics.
• Ability to multi-task, demonstrate initiative and focus on delivering high quality results leading to improved customer satisfaction.
• Strong problem-solving skills, analytical, and a proactive approach to addressing customer needs.
• Strong time management, organization and problem-solving skills required. Ability to work under pressure and with shifting priorities is a must.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with employees, customers, and internal teams.

Compensation and Benefits:

• Competitive salary range of $60,000 to $63,000 per year depending upon experience.
• 10 days paid vacation (increases with length of service) + seven (7) paid Company holidays.
• Company provided medical, dental, vision, FSA and life/AD&D insurance plans.
• 401k Plan with Company match of up to 4% and immediate vesting.

WCCTV is committed to the success of its employees and demonstrates this through our development of people. The successful candidate can expect to receive comprehensive training, coaching and support as well as opportunities for advancement.

WCCTV is an Equal Opportunity Employer.

Job Description:

• Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
• Growth opportunities performing essential work to support Americas food distribution system
• Safe and inclusive working environment, including culture of rewards, recognition, and respect

• Sunday- Thursday 2pm start time
• Hourly Pay $17.50

• Follow all preferred work methods, safety policies and procedures per company guidelines. Ensure work area is safe and report any unsafe conditions and/or acts immediately.
• Review work schedule, obtain supplies required to perform the work and prepare for operations. Perform a safety check on pallet jack/forklift to be used and insure that all other safety devices are functioning properly. Put on all required Personal Protective Equipment and Safety Gear.
• Meet required productivity and accuracy standards per location and company guidelines.
• Place pallets on pallet jack and operate along assigned multi-level racks and locate products according to order sheets.
• Manually place the appropriate stock items on pallet from pick slots and racks as required. Use single and/or double pallets as directed.
• Transport completed palletized customer order to shipping dock staging area. May be required to shrink-wrap pallet for staging.
• Remove batteries requiring recharging, replace with charged batteries, or attach re-charger and complete vehicle inspection checklist. At the end of the shift secure all equipment and complete all necessary paperwork.
• Performs other related duties as assigned.

Qualifications:

Company description

Awards and Accolades