Shift Lead

Job Description About the Job:

Reporting to the Restaurant General Manager (RGM), the Shift Leader runs great shifts in a self-sufficient manner. This role takes ownership and responsibility to solve problems; seek help from the team when appropriate; and is willing to lead the restaurant team in culture building, best practices, and day to day functioning

requirements of the restaurant. The Shift Lead maintains the mentality that a well-run shift is the foundation of a well-run restaurant, and strives to run shifts with excellence at

all times.

The Day-to-Day:

Ensure consistent customer satisfaction:

• Execute the MIC success routine and ensure responsibilities under people, customer, and service are completed
• Ensure that all Team Members complete their Own Your Zone tasks for their assigned position(s)
• Ensure that employees are clean and neat in appearance
• Personally demonstrate that customer needs are the highest priority
• Ensure food safety, quality, and accuracy of orders
• Resolve customer complaints quickly while maintaining positive customer relations

Developing people:

• Provide regular feedback to the RGM on the performance of Team Members
• Provide ongoing constructive and complimentary feedback to Team Members
• Actively participate in the training of Team Members
• Handle conflicts constructively and work with RGM to achieve resolution
• Assist RGM in screening Team Member candidates

Act Like an Owner

• Assist profit & Loss management by following cash control/security procedures, maintaining inventory and managing labor
• Oversee proper product preparation, rotation, portioning, cooking, and holding times
• Assist RGM with facility maintenance and ensure health and safety standards are followed at all times

Minimum Requirements Is This You?

• Dynamic, energetic, and positive leader, a self-starter, proactively driven to get things done
• Customer-first mindset
• Strong interpersonal skills
• Team player and willingness to learn mindset

Why Taco Bell?

We truly believe that where you work matters, and we know a thing or two about what makes employees happy. Join us on our mission of feeding peoples lives with ms!

• We are about more than just building restaurantswe connect with our fans through their passions including sports, gaming, and music
• We know that employees want a company they can live and grow with; they crave a unique culture that fosters creativity and encourages pursuit of passion, and they look for opportunities to take risks, develop skills and learn in ways that fit their lifestyle
• We foster a culture of authenticity for you to feel at home with the Taco Bell family