Bike / rental shop Operator

Job Description

Job Description

Bike Shop Operations Manager / General Manager

Compensation: $75000+ per year (plus bonuses)
Location: Sedona, AZ (relocation considered)

Overview

We are seeking an experienced Bike Shop Operations Manager / General Manager to take full responsibility for the day-to-day operation of a high-volume, top-rated bicycle and e-bike business.

This is a hands-on operator role, not a desk-only management position. At the outset, this position mirrors the responsibilities of the current owner-operator and requires full engagement across all aspects of the business.

Key Responsibilities

* Run daily shop operations from open to close
* Handle keys, security, cash, and deposits
* Oversee inventory, ordering of bikes, parts, and tools
* Manage staff scheduling, performance, and standards
* Ensure fleet safety, mechanical readiness, and service quality
* Personally handle customer interactions when needed
* Maintain systems and processes that consistently produce 5-star customer experiences
* Take ownership of solving problems as they arise and doing what is required to keep the operation running smoothly

Required Experience & Skills

* Bicycle mechanical experience is required
* Prior experience running or helping run a bike shop, service department, or retail operation
* Comfort taking full responsibility for outcomes, not just tasks
* Strong work ethic and willingness to be hands-on
* Ability to enforce standards with staff and customers respectfully and consistently
* Organized, dependable, and detail-oriented

Work Style & Expectations

This role requires someone who:

* Is willing to work hard and take full ownership of the operation
* Understands that some weeks are demanding and require extra effort
* Values building a sustainable long-term work-life rhythm, not burnout
* Takes pride in professionalism, follow-through, and reliability

Compensation & Growth

* $75000+ annual compensation, depending on experience
* Performance-based bonus opportunities
* For the right candidate, potential for expanded responsibility, long-term growth, and future ownership discussions

How to Apply

* Applications accepted by email only
* No phone calls regarding this position

Please submit:

* A brief summary of your bicycle mechanical and operational experience
* One example of a role where you carried full responsibility for daily operations
* Your location and willingness to relocate, if applicable

Only candidates who follow these instructions will be considered.