Customer Service Team Lead
Job Description
Our client in Medford is seeking an enthusiastic and experienced Customer Service Team Lead to join their dynamic, fast-paced team. This is a full-time, potential temp-to-hire opportunity with a well-established, family-owned company that values teamwork and professionalism!
Qualified candidates will be required to register with J & J Staffing Resources. To begin your application, please visit: :
- Monday – Friday: 8:00 AM – 4:30 PM.
- Saturdays: 8:00 AM – 12:00 PM (Rotated).
(Note: When you work a Saturday, you get your choice of a half/full day off during the week or overtime pay. )
What You'll Do:
- Lead from the Front: Act as the primary point of contact for customers via phone, email, and text.
- Workflow Management: Oversee the daily "to-do" list for the front office, ensuring the team stays productive and deadlines are met.
- Mentorship: Support and guide two CSRs, providing answers to their questions and maintaining high service standards.
- Operations: Manage order processing, returns, and exchanges with high accuracy in our database.
- Financial Integrity: Handle cash and credit transactions and oversee proper payment procedures.
- Process Improvement: Work with management to find ways to make our office run even better.
What You Bring to the Table
- Experience: A solid background in customer service (Sales or QuickBooks experience is a major plus).
- Leadership: You don't wait to be told what to do; you see a gap and fill it.
- Communication: Elite phone etiquette and the ability to handle pressure with a smile.
- Reliability: You understand that as a leader, your presence is vital to the team's success.
- Detail-Oriented: You catch the small errors before they become big problems.
J & J pays WEEKLY and we offer Direct Deposit, Medical, Dental and Vision Benefits, Paid Time Off, and a $$$ Referral Bonus $$$ !!!
If you have previously registered with us, please call your local office and we can update your status over the phone. You can find a list of J & J locations on our website: 1972 J & J Staffing Resources has specialized in finding great jobs for great people. Every year we place thousands of candidates with thriving local companies. Put your trust in J & J. We look forward to working with you!
