Conversion Rate Specialist Jobs in Usa

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

The Mid-Level Life Solutions Specialist helps to ensure the financial security of our membership by assessing member life insurance needs, providing advice and / or referrals for advice, and making the appropriate recommendations based on members’ individual needs and goals. May provide support to Health Solutions acquisition and retention based on member demand.

We offer a flexible work environment that requires an individual to be in the office 5 days per week, with the opportunity to move to a hybrid schedule after 6 months. This position can be based at the following locations: San Antonio, TX, Colorado Springs, CO Campus . Relocation assistance is not available for this position.

What you'll do:

• Receives request for advice from current and prospective members through various channels, including inbound and outbound phone calls, emails, faxes, and video telephony. Special Acquisitions Team employees will primarily place outbound calls triggered from underwriting work items.

• Asks questions to discover key information, including life events, and to understand member needs. Documents relevant information.

• Uncovers and recognizes life events, understands and assesses the member's needs, financial situation, and goals.

• Develops and understands appropriate life insurance strategies based on individual member needs. Provides intermediate protection planning advice, including insurance protection, estate planning and enhanced solutions like long term care products.

• Recommends relevant life insurance product and solutions and refers members who may need financial advice to the respective department.

• Motivates member to take action on recommendation(s) and resolves objections using intermediate sales techniques and intermediate persuasion skills. Implements recommendation(s).

• Monitors legislative initiatives that may impact economy, society, and personal financial situation.

• Educates membership on implications of economic, industry trends and tax law changes, as well as USAA's

• products and services.

• May conduct outbound follow-up calls to complete member acquisition of products and services previously discussed.

• Serves as a resource to less experienced team members on escalated issues of a routine nature.

• Guides and influences less experienced team members.

Work Hours:

• Monday – Friday / 7:30am – 7:00pm (Central)

• An 8 hour shift will fall within these hours

• This role is required to be in office, with potential hybrid opportunity after 6 months.

What you have:

• High School diploma or GED

• Required maintenance of Life/Health license

• Required annual completion of AHIP and Broker/Carrier appointments when applicable.

• 2 years of financial industry and/or life sales experience

• Experience delivering frequent written and oral communication

• Experience acquiring and applying new concepts and information

• Experience processing and analyzing information

• Experience fulfilling requests and meeting deadlines

• Experience resolving conflict and negotiating

• Experience multi-tasking in an operating systems environment

• Experience participating in or leading teams

• Successful completion of a job-related assessment may be required

What sets you apart:

• 4+ years experience working in Sales with life insurance

• 1+ years experience working in a call center environment

• CLU® - Chartered Life Underwriter or comparable designation

• US military experience through military service or a military spouse/domestic partner

Compensation range: The salary range for this position is: $62,470.00 - $108,680.00.

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Legal Collections Specialist

Location: Memphis, TN

Salary: $40,000 – $50,000 (DOE)

Position Type: Full-Time

Position Overview

A successful collections litigation firm is seeking a detail-oriented Legal Collections Specialist to support post-judgment recovery efforts. This role will work closely with the Post-Judgment Operations Manager to assist with wage garnishment processing, payment tracking, and case documentation related to a high-volume judgment portfolio.

The ideal candidate is organized, detail-driven, and comfortable managing repetitive but critical tasks that ensure garnishments are processed accurately and accounts remain in good standing.

Key Responsibilities

• Prepare and process wage garnishment documentation
• Review employer responses and update case status accordingly
• Track and monitor incoming garnishment payments
• Identify accounts where payments stop or change and flag for follow-up
• Maintain accurate case records within the firm’s case management system
• Assist with employer verification and employment tracking
• Support asset searches and documentation when necessary
• Ensure all documentation is processed in compliance with legal procedures and firm standards
• Assist with general administrative support related to post-judgment collections

Qualifications

• Prior experience in a legal office, collections environment, or administrative support role preferred
• Familiarity with wage garnishments, collections, or legal documentation is a plus
• Strong attention to detail and organizational skills
• Ability to manage high-volume tasks while maintaining accuracy
• Comfortable working with case management systems and data entry
• Strong communication and problem-solving skills

Preferred Background

The ideal candidates will come from backgrounds such as:

• Legal assistant or legal administrative roles
• Collections agencies or creditors’ rights firms
• Financial services or recovery departments
• Administrative roles in legal or compliance-driven environments

Additional Information

This position plays an important role in supporting the firm’s post-judgment recovery efforts. The right candidate will bring strong attention to detail, organizational skills, and the ability to work efficiently within a structured legal process.

About the Company

Advanced Inhalation Rituals – AIR is a leading innovator in the premium shisha, hookah, and tobacco accessories industry. Our mission is to redefine the ritual of social smoking through craftsmanship, innovation, and compliance excellence. From hookah brands to next-generation and lifestyle products, AIR combines tradition with technology to deliver elevated consumer experiences across global markets. The Americas operate across the U.S., Latin America, South America and parts of the Caribbean serving both B2B and B2C channels with a focus on quality, integrity, and growth. Our team is driven by an entrepreneurial spirit and a commitment to operational excellence, collaboration, and continuous improvement. At AIR, you'll join a fast-growing company where innovation meets culture, and where every team member contributes to shaping the future of modern inhalation rituals.

About the Role

AIR is seeking a Merchandising Specialist to support the execution of on-site merchandising and promotional activities for our ecommerce websites. This role plays a key part in maintaining an accurate, engaging, and commercially effective digital experience ensuring the right products, content, and campaigns are presented to the right audiences at the right time.

The Merchandising Specialist will be responsible for building and maintaining product listings, category structures, homepage modules, and promotional banners within Magento. This individual will collaborate cross-functionally with Marketing, Category Management, and Sales to bring campaigns, launches, and assortments to life online.

Responsibilities

Site Merchandising & Content Execution

• Build and maintain product listings, ensuring accuracy in images, descriptions, attributes, and pricing.
• Configure and update category structures, navigation menus, and filters across both ecommerce sites.
• Support execution of homepage updates, promotional banners, and seasonal campaign placements.
• Implement cross-sell and upsell strategies within key categories to drive conversion and AOV.
• Ensure site content is aligned with promotional calendars, product launches, and commercial priorities.

Campaign & Promotional Support

• Partner with the Digital Merchandising & Experience Manager to execute on-site elements for campaigns, promotions, and new product launches.
• Coordinate with Marketing and the Email Agency to align creative assets and messaging across channels.
• Monitor campaign execution and troubleshoot any site or asset issues to ensure timely, accurate updates.

Quality Assurance & Site Health

• Conduct regular audits of product data, imagery, links, and category placements to ensure a flawless customer experience.
• Validate product availability, pricing accuracy, and promotional display across both desktop and mobile experiences.
• Identify and correct issues that impact search, filtering, or conversion performance.

Cross-Functional Collaboration

• Work closely with the Category Manager to onboard new products and categories efficiently.
• Collaborate with the B2B Commercial team to align on promotions and bulk-buy offers.
• Provide feedback to developers and IT on site enhancements, functionality issues, and optimization opportunities.

Reporting & Continuous Improvement

• Track key merchandising metrics such as product availability, click-through, and conversion.
• Share insights on product performance and customer browsing behavior to inform category and promo strategy.
• Support testing and optimization initiatives to improve UX and onsite engagement.

Qualifications

• Education: Bachelor's degree in Business, Marketing, or related field preferred
• Experience: 2-4 years of experience in ecommerce merchandising, site operations, or digital content management. Hands-on experience with Magento (or similar eCommerce CMS) required. Familiarity with PIM systems, basic HTML, and digital asset management workflows.

Required Skills

• Strong attention to detail and commitment to accuracy.
• Solid understanding of ecommerce merchandising principles and user experience.
• Highly organized with the ability to manage multiple campaigns and deadlines.
• Strong communication and collaboration skills across departments.
• Proactive problem-solver with a continuous improvement mindset.

What Success Looks like in this Role

• Success in this Role: Flawless, timely execution of promotions, product launches, and merchandising updates.
• Consistent accuracy across all product and category content.
• Smooth coordination between marketing, category, and sales teams during campaigns.
• Contributing to measurable improvements in conversion, engagement, and overall site performance.

Sales and Marketing Specialist (Family Advisor Role)

Overview

Help families make one of the most important decisions of their lives.

Although the posted job title is Sales and Marketing Specialist, this position serves as a Family Advisor — a cornerstone role within Pinnacle Senior Living. Unlike traditional sales positions, the Family Advisor is a trusted guide who supports, educates, and walks alongside families navigating an emotional and life‑changing transition.

If you excel in relationship‑based sales, meaningful communication, and compassionate guidance, this role may be a perfect fit.

What a Pinnacle Family Advisor Does

As a Family Advisor, you own the family experience from the first conversation to move‑in day. You will:

• Build trust through meaningful, empathetic conversations
• Ask thoughtful, open‑ended questions to uncover real needs
• Provide clear guidance on care options, lifestyle, and next steps
• Lead engaging community tours that help families envision life here
• Follow up consistently and professionally
• Maintain strong documentation and communication through the CRM
• Partner with the Executive Director and Clinical team to ensure needs are met
• Build relationships with referral partners within the healthcare community
• Confidently ask for the move‑in and help families set a move‑in date
• Great Family Advisors drive sustainable census growth by doing what is right for the family every time.

Our goal: Families leave every conversation feeling safer, clearer, and more confident.

What Makes Someone Successful in This Role:

• Love connecting with people and hearing their stories
• Ask great questions and are naturally curious
• Follow through on commitments consistently
• Balance empathy with confidence and clarity
• Are organized and able to manage multiple family relationships
• Enjoy working toward meaningful goals

Compensation

Salary: $70,000 – $120,000 total earnings potential

(Base salary + performance incentives tied to move‑ins and census growth)

About the Company

The Pennant Group is one of the most dynamic and progressive companies in the rapidly expanding senior living, home health, hospice, and home care industries. Affiliates of Pennant operate more than 180+ senior living, home health, hospice, physician services, and home care operations across 14 states and continue to grow.

Our locations operate independently with support from our world‑class Service Center, offering clinical, HR, legal, training, accounting, IT, and other resources to empower on‑site teams to focus on exceptional care.

Our Culture: CAPLICO

Customer Second

Accountability

Passion for Learning

Love One Another

Intelligent Risk Taking

Celebrate

Ownership

These principles guide our work and create an environment where individuals feel valued, supported, and excited about the impact they make.

ABOUT THE ROLE

We are hiring a dynamic Lead & Operations Specialist to join our growing family of real estate investment companies in the Kansas City metro area. This is a blended role supporting both our single-family home buying companies (KC Property Group and Happy Home Buyers) and our multifamily management and investment firms (UnitedPoint Communities and UnitedPoint Capital).

The primary function of this position is serving as the Lead & Operations Specialist — the first point of contact for home sellers reaching out to KC Property Group and Happy Home Buyers. You will manage lead intake, build rapport on the phone, qualify opportunities, and help drive deals forward.

The secondary function is supporting office operations at UnitedPoint Communities and UnitedPoint Capital. When lead flow is lighter, your focus will shift to organizing office systems, improving operational workflows, and supporting corporate functions such as HR, AP, data entry, and payroll.

RESPONSIBILITIES

Lead Intake Responsibilities

• Respond to inbound leads within 5 minutes.
• Follow up with leads relentlessly.
• Comfortable managing times of high call volume, including inbound lead intake and outbound follow-up.
• Screen and qualify sellers based on motivation, timeline, and property details.
• Build rapport and handle seller conversations with confidence and professionalism.
• Set appointments and assign follow-ups using our CRM (Podio).
• Stay on top of all seller communications via calls, texts, and emails.
• Send contracts through DocuSign and manage offer flow.
• Analyze comps, run numbers, and determine ballpark offers using MLS.
• Transaction Coordination from initial contact to close -- Track deal progress, coordinate closings, and follow up with title companies to ensure deals close smoothly.
• Participate in negotiations to determine the best disposition strategy for each deal.
• Ensure CRM data is clean, accurate, and up to date.
• Work side by side with the Investment Sales Manager in a support capacity.
• Get 5-star reviews from home sellers after closings.

Office Operations Responsibilities

• Keep the corporate office running smoothly — supplies, calendars, QuickBooks, reminders, and documentation.
• Provide critical back-end support for our multifamily operations and general office environment.
• Create and implement administrative procedures and ensure they are followed company-wide.
• Organize meetings and proactively follow up on next steps and deliverables.
• Maintain company records, HR files, and employee onboarding documentation.
• Assist with accounts payable, payroll preparation, benefits enrollment, and reporting.
• Serve as the go-to resource for helping team members stay organized and on top of systems and processes.
• Support leadership with reporting and meeting preparation.
• Ability to anticipate problems and proactively address them before they become issues.

WHAT WE’RE LOOKING FOR

Lead Intake Traits

• Ability to drive a conversation, think quickly, and remain confident on the phone.
• Comfortable handling rejection and keeping conversations moving.
• Comfortable working in an environment that ebbs and flows based on inbound lead volume. Understands that some weeks are heavy with inbound leads and other weeks require more operational focus — and performs well in both.
• Strong judgment on follow-up timing and willingness to be trained on comping single-family homes.
• Enjoys talking to people and building rapport.
• Relentlessly follows up and wants to play a critical role in converting home seller leads into sales.

Office Operations Traits

• Hyper-organized, detail-oriented, and proactive.
• Loves creating order from chaos — documents, calendaring, processes.
• Takes initiative to solve problems before they become issues.
• Reliable, resourceful, and positive in a team environment.

QUALIFICATIONS

• Experience in office management, customer service, or a related field preferred.
• Strong phone and interpersonal communication skills, yet can also slow down the pace and become analytical.
• Familiarity with CRMs (Podio preferred), Microsoft Office, and basic Excel functions.
• Prior office management, HR, or AP/payroll experience is a plus.
• College degree preferred but not required.

WHO WE ARE

• KC Property Group and Happy Home Buyers are trusted local home-buying companies known for helping homeowners sell quickly, as-is, with no fees or commissions. We’re closing in on 1,000 transactions in the Kansas City Metro and have been in business 10 years! and Communities and UnitedPoint Capital are vertically integrated firms focused on acquiring, managing, and operating high-performing multifamily properties in the Kansas City market. VALUES
  • Positivity – Bring an optimistic, can-do attitude every day.
  • Team Player – Collaborate and support your teammates.
  • Do-It-Now – Be proactive, decisive, and action-oriented.
  • Ambitious – Strive for excellence and continuous growth.
  • Flexible – Adapt to change with confidence and creativity.

  COMPENSATION

  This position offers full benefits and a competitive base salary plus performance-based commissions tied to closed deals and revenue goals.

  APPLY NOW

  If you thrive in an environment that is requires a diverse set of skills, are proactive, organized, and looking for a unique role that blends being a rockstar on the phone, with office management, we want to hear from you!

  • We are an Equal Opportunity Employer. We are committed to providing housing and employment opportunities free from discrimination based on race, color, religion, sex, national origin, disability, familial status, or any other protected class in accordance with federal and state law and follow all Fair Housing guidelines.

Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. Come join a #1 team and do some good!

Our Claim Specialists are committed to helping our customers through the claims process while providing Remarkable® service. This includes:

• Investigating, evaluating, negotiating, and settling claims
• Applying knowledge of policies and insurance regulations when determining coverage, liability, & damages
• Handling high-volume inbound and outbound calls, tailoring each conversation to the specific merits  and details of the claims being handled, written correspondence and/or various electronic media
• Effectively managing work through task driven queues while multi-tasking in a fast-paced call center environment
• Supporting our customers through personalized, caring, and simple interactions

Where You'll Work:  This is a hybrid position which allows you to spend some of your time working from home as well as some time working collaboratively in-office. During the job training period you may have a higher percentage of time spent in-office to support your learning experience.

Hours of operation are continually evaluated and may change based on business need. Successful candidates are able and willing to work flexible work shifts and may be asked to work overtime and/or irregular hours.

Several of our Claims teams are hiring, and you may be considered for multiple opportunities where your skills and qualifications align. 

Some of the areas we hire Claim Specialists for could include any of the following:

• Auto Injury: Handles bodily injury and uninsured/underinsured claims along with property damage claims involving injuries
• Personal Injury/Medical Payments (PIP/MPC): Handles first-party medical coverage for customers injured in an automobile accident
• Special Investigative Unit (SIU): Handles high-volume, complex auto and property claims involving NICB indicators of fraud to determine if specialized investigation is needed
• Auto Property Complex: Handles high-volume, mid-to-high complexity property damage claims, not involving personal injury
• Auto Total Loss: Settles auto claims where a vehicle is deemed a total loss
• Auto Weather Catastrophe: Handles weather-related auto claims
• Property Team: Handles low-severity Home and Renters claims in a team environment. Claims are primarily theft-related as well as minor weather and other types of property losses
• Boat, Commercial, Farm/Ranch Unit (BCFR): Handles commercial and boat claims
• Fire Property Stewardship: Handles property claims involving both weather-related events and non-weather-related incidents

Preferred:

• Bachelor's degree in a related field is preferred or equivalent work experience
• Experience as a Claim Specialist in the insurance industry, specifically in auto and/or property claims, including the following:
  
  • Proficiency in using CCC, Xactimate, XactContents, and other estimating/evaluation software tools
  • Strong knowledge of auto and/or property insurance policies, coverage and claim handling practices
  • Familiarity with state or local regulations and compliance requirements
  • Proven ability to assess damages, estimate repair costs, and negotiate settlements

Competitive candidates also demonstrate the following:

• Excellent communication and interpersonal skills to effectively interact with clients, agents, and other stakeholders
• Proven effective empathy and de-escalation skills to handle difficult/emotional conversations with a customer-minded focus
• Detail-oriented with strong organizational and analytical skills
• Strong critical thinking and decision-making skills
• Ability to multi-task across technical platforms
• Accountability
• Resourcefulness

Additional Details:

• Employees must successfully complete all required training, including applicable proficiency and licensing exam(s) and background checks required of various state(s).
• State Farm recently implemented new pre-employment assessments. Candidates that have previously taken an assessment may be asked to participate in additional testing.

Because work-life balance is a priority at State Farm, compensation is based on our standard 38:45-hour work week!

• Potential starting salary ranges $59,059 - $81,988 annually 
  • Starting salary will be based on skills, background, and experience
  • High end of the range limited to applicants with significant relevant experience
• Potential yearly incentive pay up to 15% of base salary

At State Farm, we offer more than just a paycheck. Check out our suite of benefits designed to give you the flexibility you need to take care of you and your family!

• Get Paid! On top of our competitive pay, you are eligible for an annual raise and bonus.
• Stay Well! Focus on you and your family’s health with our robust health and wellbeing programs. State Farm pays most of your healthcare premium, and we offer multiple healthcare plan options, including a high deductible plan. All medical plans provide 100% coverage for in-network preventative care, AND you and your family have access to vision, dental, telemedicine, 24/7 mental health professionals, and much more!
• Develop and Grow! Take advantage of educational benefits like industry leading training programs, top-notch tuition assistance programs, employee resource groups, and mentoring.
• Plan Ahead! Plan for those big moments in life with benefits like fertility/IVF/adoption assistance, college coaching, national discount programs, interactive monthly financial workshops, free financial coaching, and more. You can also start a savings account or consider financing through our State Farm Federal Credit Union!
• Take a Little “You” Time! You will have access to our generous time off policies designed so you can plan around holidays, family events, volunteering, or just to take a relaxing day off. With the opportunity to initially earn up to 20 days annually plus parental leave, paid holidays, celebration day, life leave (40 hours/year), bereavement leave, and community service/education support days, there will be plenty of time for you!
• Give Back! We offer several ways to give back through our Matching Gift Program, Good Neighbor Grant Program, and the Employee Assistance Fund.
• Finish Strong! Plan for retirement using free financial advisors and a 401(k) plan with company contributions of up to 7% of your salary.

Visit our State Farm Careers page for more information on our benefits, locations, and the hiring process of joining the State Farm team!

Strategic Staffing Solutions is currently looking for an ECommerce Catalog Specialist for a W2 contract opportunity with one of our clients!

E-commerce Catalog Specialist

6+ months- W-2 Contract

Bolingbrook, IL -Hybrid

POSITION SUMMARY:

This contractor is responsible for creating and enhancing web content to drive traffic and conversion. This role will manage relationships with brand vendors to gather information for enhanced product content experiences (images, product, video, technical specs, attributes). The role is accountable for product building, including set up, take down, and presentation of the website for both new and existing brands and existing brands via Mirakl as well as internal systems. This position creates and enhances web content within their specific category area to drive traffic and conversion. The position will execute to site standards and ensure that the quality of the content is delivered to the site.

CORE JOB RESPONSIBILITIES:

• Manage category managers and brand relationships to gather product content (copy, images, product, video, attributes, and tech specs) to ensure adherence to the new and existing brand go live calendar. Properly categorizes products based on current taxonomy.
• Applies and maintains copy and image style guide standards to maintain position as a best-in-class retailer. Ensures SEO best practices are maintained for product and meta descriptions.
• Utilize Mirakl and web platform to create, update, and manage product content on the client website
• Utilizes problem-solving skills to address guest-facing issues on the site.
• Proactively works to build collaborative relationships with category managers and brand partners.

REQUIREMENTS FOR CONSIDERATION:

• Bachelor’s degree in business or related field.
• 1-3 years of ecommerce experience preferred.
• Proficiency in Excel and other Office software tools, a must
• Experience with web platform and/or data management system preferred.
• Experience with the Mirakl platform preferred
• Superior time management and organizational abilities, a must.
• Attention to detail (critical for writing/editing and grammar with content posting to live site).
• Ability to utilize complex system tools to manage digital content.
• Ability to work effectively in a team environment as well as independently.
• Demonstrated ability to effectively prioritize projects and multitask to get things done.

“Beware of scams. S3 never asks for money during its onboarding process.”