Conversion Rate Specialist Jobs in Usa

US CITIZENS / Green Card Holders / EAD Green card / EAD CARD HOLDERS

THIS IS A DIRECT BANKING CLIENT REQUIREMENT !

Those authorized to work without sponsorship are encouraged to apply please.

Reach Shaily Sharma -- || 9

shaily(at)zilliontechnologies(dot)com

Pay rate : $45/hr on W2

Legal Specialist / Paralegal

Duration: Ongoing long term contract

Direct banking Client

Rate : BEST RATES $$

Hybrid Role - 3 days a week onsite in Winchester, VA // 2 Days fully remote

Job Description:

A Legal Specialist provides support by accurately complying with :

1. Knowledge of legal regulations and compliance requirements

2. Strong analytical and problem-solving skills

3. Attention to detail and excellent communication skills

Preferred qualifications:

* We would like the candidates to have legal experience working in an attorney's office or court

* Effective communication skills

* Attention to detail

* Focused and able to time manage with minimal to no supervision

* Able to take initiatives

Please send qualified resumes directly to : shaily(at)zilliontechnologies(dot)com // 9084874334

Thanks,

Shaily Sharma

Zillion Technologies Inc.

Asst. Director - Talent Acquisition

9084874334

Email: shaily(at)zilliontechnologies(dot)com // 9084874334

Pay: $45,000.00 per year

Why This Is a Great Opportunity

• Join a respected plaintiff-side law firm where your work directly impacts the growth of the practice and the experience of prospective clients.
• Be the first voice people hear when they need help, and play a key role in turning qualified inquiries into strong new cases.
• Work closely with an established legal team in a position that blends client service, organization, and case screening.
• Step into a role with real visibility and importance inside a smaller firm environment where your contribution matters.
• Great opportunity for someone who enjoys helping people, staying organized, and being at the center of a fast-moving legal team.

Location: This is a full-time, on-site position in Charlotte, North Carolina.

Note: Must have strong client-facing communication skills, excellent organization and attention to detail, and the ability to handle intake, lead screening, and data entry in a professional office environment. Prior law firm experience is highly desirable.

About Us

We are a client-focused law firm committed to delivering high-quality representation and exceptional service from the very first interaction. Our team values professionalism, empathy, responsiveness, and strong internal collaboration. Confidential Employer.

Job Description

• Serve as the first point of contact for prospective clients by phone, email, and online inquiries
• Speak with potential clients in a friendly, professional, and empathetic manner
• Gather key information and evaluate whether inquiries align with the firm's practice areas
• Help assess case viability and route qualified opportunities appropriately
• Enter and maintain accurate client and lead information in the case management system
• Answer questions, provide updates, and help create a smooth, positive client experience
• Communicate and collaborate effectively with attorneys and staff
• Support intake workflows, paperwork, follow-up, and other duties as assigned
• Stay highly organized while managing multiple inquiries and priorities

Qualifications

• Prior experience in a client-facing, intake, customer service, receptionist, call center, or law firm support role
• Law firm experience highly desirable
• Strong communication, listening, and interpersonal skills
• Strong organization and attention to detail
• Comfortable handling multiple inquiries and entering information accurately
• Professional, reliable, and team-oriented
• Familiarity with legal terminology is a plus
• Experience with case management systems or CRMs is a plus

Why You Will Love Working Here

You will be part of a close-knit legal team where your work has a direct impact on client experience and firm growth. This is a great opportunity for someone who enjoys meaningful conversations, fast-paced work, and being part of a firm that values responsiveness, professionalism, and care.

JPC-762

Job Type: Full-time

Benefits:

• Dental insurance
• Paid time off
• Vision insurance

Responsibilities

• Accurately create and modify documents through various methods, such as audio transcription, direct typing, PDF-to-Word conversions, document reformatting, comparison, and interpreting handwritten notes or unclear instructions.
• Draft legal documents across a range of legal practices served by the firm.
• Consistently produce high-quality documents, even when working on large volumes.
• Juggle multiple tasks efficiently in a fast-paced setting while maintaining accuracy.
• Take on additional duties and projects as needed.

Position: Sr Design/Quality Assurance Engineer, Req# 16517-1

Client’s job Title: Sr Engineer, R&D

Location: Irvine, CA (100% onsite)

Duration: 18+ months contract with high possibilities of extension/conversion

Job Description:

Education and Experience:

• Bachelor's degree in engineering required.
• Minimum 2 years of experience is required( 5+ years of experience preferred).
• Class III Medical devices exp is a must-have
• Being in quality, manufacturing/NPD
• Process Validation
• Cleanroom environment
• Design control
• New EHU project
• IQ/OQ/PQ exp
• New product development exp
• Product development phases knowledge
• Minitab would be one, just good to have
• Risk management activities

Overview:

Our client, a Global Fortune 50 organization and one of world’s largest distributors of Healthcare systems, Medical supplies & Pharmaceutical products, seeks an accomplished SOW Specialist.

*** Candidate must be authorized to work in USA without requiring sponsorship ***

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*** Location: Alpharetta, GA & Las Colinas, TX

*** Duration: 12+ months contract w/ possibility of extension

Schedule:

• Schedule: Monday–Friday, 8:00 AM–5:00 PM EST (flexibility available)
• Work Arrangement: Hybrid
• Onsite Requirement: 1–2 days per month onsite

Perks:

• Genuinely awesome team environment
• Monthly in-office networking with lunch and activities
• Opportunity to work with new AI and automation tools

Job Description

The SOW (Statement of Work) Specialist is responsible for the end-to-end management of SOWs and SOW revisions, ensuring timely, accurate, and compliant execution throughout the full contract lifecycle. This role supports Client’s’s Procurement Operations by reviewing, redlining, validating, and initiating approval workflows for SOW contracts, while also coordinating legal reviews as needed.

The SOW Specialist serves as a primary point of contact for stakeholders, suppliers, and internal partners, partnering closely with Sourcing & Procurement (S&P), Legal, Risk, Privacy, and OSW Operations teams to ensure smooth processing and a positive stakeholder experience. Success in this role requires proactive communication, strong collaboration, sound judgment, and a high level of accountability.

Minimum Requirements

• Bachelor’s degree or equivalent experience

Required Skills & Experience

• Proven ability to collaborate in a team environment and build strong cross-functional partnerships
• Experience using the SOW module of Fieldglass or similar VMS tools
• Experience with ServiceNow or similar case management tools
• Strong verbal and written communication skills
• Strong organizational skills with keen attention to detail
• Critical thinking and problem-solving abilities
• Excellent customer service skills
• Ability to manage multiple priorities and meet established timelines

Additional Knowledge & Skills

• 2–4 years of contract management experience
• Ability to influence and motivate others through partnership and professionalism
• Enterprise-first mindset
• Ability to use data and insights to support decision-making and continuous improvement

Responsibilities:

• Own the full lifecycle of SOWs and SOW revisions, ensuring clear, timely, and proactive communication throughout
• Review, redline, and analyze SOW terms and conditions to ensure alignment with procurement standards, rate cards, and company policies
• Initiate and manage approval workflows in Fieldglass, driving timely progression and issue resolution
• Facilitate and coordinate legal reviews when required, ensuring compliance with legal, risk, and privacy requirements
• Partner closely with Sourcing & Procurement teams, shared services partners, and suppliers to deliver consistent, high-quality outcomes
• Serve as the primary point of contact for suppliers and business stakeholders, setting expectations and providing regular status updates
• Route approved, executable SOWs and SOW revisions for signature through DocuSign
• Identify risks, issues, and gaps early, and collaborate with internal teams to resolve them efficiently
• Deliver an outstanding stakeholder experience by taking ownership of issues and ensuring professional resolution
• Support education and adherence to Sourcing & Procurement policies and OSW standards
• Identify opportunities for process improvement and contribute to best practices across OSW SOW operations
• Maintain accountability for the accuracy, quality, and timeliness of all assigned contract activities

Ways of Working

• Operate as an engaged and dependable member of the OSW Operations team
• Communicate proactively, clearly, and professionally with internal partners, suppliers, and stakeholders
• Demonstrate strong ownership and follow-through on commitments
• Collaborate effectively across functions and organizational levels, including senior business leaders
• Embrace feedback and contribute to continuous improvement efforts
• Maintain transparency and consistency in execution and decision-making

Key Relationships

• Sourcing & Procurement teams, including Category Managers, Support Teams, and Contract Specialists
• OSW Operations team members
• Suppliers
• Client’s Business Owners, often senior leaders
• Shared Services partners, including Legal, Risk, and Privacy

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I'd love to talk to you if you think this position is right up your alley, and assure prompt communication, whichever direction. If you're looking for rewarding employment and a company that puts its employees first, we'd like to work with you.

Sam Banga

Lead Recruiter

Company Overview:

Amerit Consulting is an extremely fast-growing staffing and consulting firm. Amerit Consulting was founded in 2002 to provide consulting, temporary staffing, direct hire, and payrolling services to Fortune 500 companies nationally: as well as small to mid-sized organizations on a local & regional level. Currently, Amerit has over 2,000 employees in 47 states. We develop and implement solutions that help our clients operate more efficiently, deliver greater customer satisfaction, and see a positive impact on their bottom line. We create value by bringing together the right people to achieve results. Our clients and employees say they choose to work with Amerit because of how we work with them - with service that exceeds their expectations and a personal commitment to their success. Our deep expertise in human capital management has fueled our expansion into direct hire placements, temporary staffing, contract placements, and additional staffing and consulting services that propel our clients’ businesses forward.

Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws.

About Us

At Casago Smoky Mountains, we create exceptional guest experiences across premium short-term rental properties in East Tennessee. We’re professional, proactive, and proudly personal. As one of the fastest-growing vacation rental management companies in East Tennessee, we combine the energy of growth with a strong commitment to structure, service quality, and team support. As part of the national Casago network, we blend cutting-edge technology with deep local knowledge to deliver exceptional guest experiences and strong returns for property owners.

Position Overview

We're seeking a creative, energetic, and results-oriented marketer passionate about short-form video content to join our local team. You'll ideate, shoot, edit, and publish engaging TikToks, Instagram Reels, and YouTube Shorts on a near-daily basis to highlight our stunning Smoky Mountain properties, seasonal adventures, guest stories, and owner benefits. Your content will directly drive traffic and conversions to our websites: boosting direct guest bookings (to reduce reliance on OTAs) and generating leads from potential property owners interested in our management services. This on-site role allows you to film authentically in the mountains, collaborate closely with our team, and respond quickly to trends or opportunities.

Key Responsibilities

• Develop and execute a high-volume short-form video calendar (5–7+ posts/week across TikTok, Instagram Reels, YouTube Shorts)
• Shoot vertical video content on-location at our cabins (interiors, hot tubs, mountain views, fireplaces), local attractions (hiking trails, fall colors, Dollywood, wildlife), guest experiences, and owner testimonials
• Edit videos with trending audio, captions, text overlays, effects, and strong CTAs linking to our booking site and owner inquiry forms
• Optimize posts with Smokies-specific hashtags (#SmokyMountainsCabins #GatlinburgGetaway #PigeonForgeVacation #CasagoSmokies), geotags, and SEO-friendly captions to maximize reach and traffic
• Analyze performance metrics (views, engagement, link clicks, website referrals via Google Analytics) and refine strategies for better ROI
• Support integrated digital efforts: assist with paid social ads (Meta, TikTok), website content updates, email campaigns, and listing optimizations
• Engage with our community: monitor comments/DMs, encourage user-generated content from guests, and run local promotions/contests
• Report weekly on KPIs: follower growth, social engagement, website traffic from social channels, direct booking increases, and owner leads generated

Qualifications & Skills Required:

• Proven track record creating and producing short-form videos (TikTok/Reels/Shorts) with strong engagement or viral potential
• Hands-on video shooting and editing experience (CapCut, InShot, Premiere Rush/Pro, or similar tools); comfortable filming outdoors/in natural settings
• Deep familiarity with social media trends, algorithms, and best practices for travel/hospitality content
• Working knowledge of digital analytics tools (Google Analytics, Meta Business Suite, TikTok Analytics) and link tracking
• Passion for the Smoky Mountains – local knowledge of the area (attractions, seasons, hidden gems) is essential for authentic content
• Experience or understanding of the vacation rental industry (Airbnb, Vrbo, direct bookings, property management) preferred
• Self-motivated with strong organization to meet regular posting deadlines
• Bonus: Experience with paid ads, SEO, email tools (e.g., Klaviyo), graphic design (Canva), or photography
• Must live in or be willing to relocate to the Sevierville/Gatlinburg/Pigeon Forge area (reliable transportation required for on-location shoots)

What Success Looks Like:

• Steady growth in social followers, engagement, and virality
• Measurable increases in website traffic, direct bookings, and owner inquiries from social channels
• Content that strengthens Casago Smoky Mountains' local brand as the go-to for authentic, high-quality Smokies vacations

Why Join Casago Smoky Mountains?

• Be part of a growing, locally-owned team in one of America's top vacation destinations
• Daily inspiration from the mountains – film in real cabins and explore the Smokies for content
• Direct impact on business growth in a competitive, high-demand market
• Competitive salary + performance bonuses tied to traffic/bookings/leads
• Perks like access to properties for inspiration, local experiences, and collaborative team environment

To apply: Send your resume, links to your TikTok/Instagram/YouTube portfolio (short-form video examples), and a brief note on why you're excited to market Smoky Mountains rentals with Casago – on-site in Sevierville! Email to

Schedule & Work Location

• Status: Full-Time (40 hours per week).
• Work Model: Hybrid / Remote.
• Location Requirement: Must live locally within the East Tennessee area.
• Some weekday flexibility may be available based on operational needs and coverage planning; however, core schedule coverage is required.

Benefits

• $45,000 salary
• Paid Time Off (vacation, sick days, holidays).
• Health insurance and retirement savings options.
• Opportunities for career growth and professional development.

How to Apply

If you’re passionate about delivering excellent guest experiences while understanding the importance of operational performance and business results, we’d love to hear from you. Submit your application and resume to 

Equal Opportunity & Employment Disclosures

Casago Smoky Mountains is an Equal Opportunity Employer. Employment is at-will in accordance with Tennessee law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Pay: From $45,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Work Location: Hybrid remote in Sevierville, TN 37862

Help Others, Make a Difference, Save a Life.

Do you want to make a difference in people's lives every day?
Or help people navigate the tough spots in their life?
And do it all while working where your hard work is appreciated?

You have a lot of choices in where you work…make the decision to work where you are valued!

Join the McNabb Center Team as the EmPATH Peer Recovery Support Specialist today!

The EmPATH Peer Recovery Support Specialist

Job Purpose/Summary

• EmPATH will provide non-hospital facility-based services that render short-term treatment to facilitate access to services and stabilization to prevent ED and acute psychiatric hospitalization admissions.
• EmPATH will provide these services to individuals who present to the program or are transferred from area EDs.
• Initial admission will be on a voluntary status to adults (18 years and older) who are presenting with a mental illness and/or co-occurring disorders that are experiencing a behavioral health crisis.

Summary of role of team:

• The EmPATH Peer Support Specialist serves as a clinical member of the multi-disciplinary team, providing education, rehabilitation, and support for individuals.
• The Peer Support Specialist position is intended to provide hope for clients by having a support person who is or has been a primary consumer of mental health or addiction services and is willing to share their experiences and story with mental illness, treatment, and recovery; to be a role model for clients who are currently in crisis.

Typical Working Conditions/ Environment

• Working conditions consist of a 16-lounger bed unit.
• Hours of operation are 24/7.
• The role of the Peer Support Specialist is to ensure coverage is provided 24/7 despite any weather conditions or holidays that arise.

JOB DUTIES/RESPONSIBILITIES

This job description is not intended to be all-inclusive; and employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities. This job description does not constitute a written or implied contract of employment.

1. Daily Staff Duties

• Participates in crisis planning.
• Offers 1:1 counseling/ Recovery Coaching as requested by individuals or treatment team.
• Responds to all flags, emails, and voicemails within 2 business days.
• Completes Staff Daily Duties assigned by supervisor before the end of each shift.
• Follow Daily Schedule to give clients an effective daily structure for optimum progress.

2. Complete all documentation in compliance with CARF and Center standards.

• Completes group logs, progress notes, and other requested documentation as well as on time.

3. Functions as a member of a multi-disciplinary team.

• Must be punctual and maintain good attendance record.
• Must stay awake and alert on all shifts.
• Maintaining a strong line of communication with all staff to effectively and safely provides assistance to the people we serve.
• Demonstrates willingness to promote a harmonious work environment by maintaining a positive and professional working relationship with all staff members and supervisors.
• Communicates and approaches conflict in a problem solving and professional manner with all staff members and supervisors.
• Must maintain a valid driver's license and F-endorsement.

COMPENSATION:

• Starting salary for this position is approximately $17.40/hr based on relevant experience and education.

Schedule:

• Must have flexible schedule.
• Possible overnight shifts, holiday work and overtime.
• Regular attendance is an essential job function.
• Must be punctual and maintain good attendance record.
• Must stay awake and alert on all shifts.

Travel:

• Valid driver's license with F endorsement required.
• Reliable vehicle required.
• Picking up clients from community locations and hospitals in personal vehicle or company vehicle.

Equipment/Technical Competency:

• Computer experience is essential.
• Ability to learn and utilize EMR and create documents within the program.

QUALIFICATIONS - EmPATH Peer Recovery Support Specialist

Experience:

• Experience in working with special populations including individuals with severe and persistent mental illness, Co-occurring Disorders, and Dual Diagnosis is preferred.
• Computer experience is helpful.
• Experience working in a crisis setting/Recovery response center is preferred.
• Regular attendance is an essential job function.
• Must be able to tell your story and engage in recovery coaching with individuals as well as assisting clients in developing transition plans.

Education / Knowledge:

• Must have experience as behavioral health services consumer and/or lived recovery experience.
• A bachelor's degree in a health-related field of counseling, psychology, social work, or three years' experience working with individuals with mental illness, special populations with co-occurring and dual diagnoses preferred.
• Must have coursework and/or experience in the areas of cultural diversity, human development, etiology and treatment of mental illness, alcohol and drug abuse, physical and sexual abuse, suicide, and crisis intervention.

Physical/Emotional/Social - Skills/Abilities:

• Possible exposure to biological hazards.
• Lifting up to 50 lbs.
• Pushing/pulling up to 150 lbs.
• Frequent sitting, standing, walking, bending, stooping, and reaching.
• Handle with Care, CPR & First Aid.
• Mandatory to stay awake and alert during shift.

Location:

• Knox County, Tennessee

Apply today to work where we care about you as an employee and where your hard work makes a difference!

Helen Ross McNabb Center is an Equal Opportunity Employer. The Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment.

Helen Ross McNabb Center conducts background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing. Bilingual applicants are encouraged to apply.

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• Supports construction erosion and sediment stormwater inspections and be available 24/7 to support inspections.
• Works closely with Operations and Engineering on monitoring compliance and close out of construction projects.
• Provides support to operations and engineering for multi-media environmental compliance programs.
• Conducts multi-media environmental compliance inspections to meet permit/plan requirements.
• Conducts waste sampling for waste characterization and disposal.
• Supports environmental regulatory inspections.
• Develops and conducts environmental compliance training.
• Conducts environmental self-assessments to improve environmental compliance.
• Develops environmental plans and reports for submittal to regulatory agencies.
• Inspects and advises on operations and construction, for numerous facilities and projects, across a large geographic area in West Virginia.
• Ensures compliance with environmental requirements, prescribed by-laws, regulations, company policies, and company procedures.
• Uses electronic databases to analyze and monitor company compliance with regulatory requirements.
• Tracks environmental compliance deadlines in electronic databases.
• Provides emergency response direction and expertise, to address environmental emergencies such as oil or chemical releases.
• Be available 24/7 and live within 2 hours of Southern Area Headquarters for environmental compliance support.
• Minimizes impacts to the environment, company regulatory exposure and response cost.
• Other duties as assigned by management

• Contribute to a team-centric work environment based on mutual respect and integrity
• Support the Company's CHAMPION culture, which centers around personal responsibility, continuous improvement and delivering quality for our customers

Compensation details: 67100-111000

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The CCM Specialist will also be responsible for utilization management by conducting utilization review activities, population management, cross-system consultation, and treatment quality monitoring. As a member of the Children’s Complex Care team, you will have an opportunity to apply your understanding of behavioral health and your cultural competence to work collaboratively with CBH members, their caregivers, their supports, other professionals, and community partners to screen/assess, and develop individualized, family-anchored, comprehensive, and strength-based plans of care. The CCM Specialist must utilize clinical knowledge of best practices and evidence-based treatments to ensure CBH members receive timely access to quality, medically necessary behavioral health services.  When clinically indicated, CCM Specialists consult with CBH Physician and Psychologist Advisors to ensure the most effective treatment for the CBH member is being authorized.  

As a High-Fidelity Wraparound (HFW) Facilitator, the CCM Specialist assists members and their families in learning to accomplish goals they have identified by exploring the strengths and culture around each need they have. The CCM Specialist facilitates monthly interagency planning meetings to assist the member and their family  in planning around and working towards meeting their needs. The CCM Specialist will transfer their Wraparound skills to the member and their family, by teaching them to think outside of the box and use natural and community supports.  

Essential Functions: 

• Work directly with members, natural supports and providers in the community, including in members’ homes. 
• Facilitate care coordination. Using an inter-generational approach, with system partners to address social determinants, barriers to wellness, and other needs of members, including connection to appropriate community-based services. 
• Create and maintain a team of system partners and natural supports for each member and their family.
• Complete an effective Crisis Prevention Plan in collaboration with each assigned member and their team
• Be knowledgeable about behavioral health care services, system partners, service continuum and established medical necessity criteria and apply that knowledge in all work activities. 
• Attend up to 3 hours of group or individual skills-based coaching/supervision per week
• Complete Utilization Management activities including but not limited to: interagency meetings, social determinants interviews with members, treatment team meetings, case consultations, care coordination, provider meetings, reviews, treatment linkage, within established timeframes.  
• Authorize treatment when Medical Necessity Criteria is met.
• Consult with Physician Advisor, Psychologist Advisor and/or Clinical Leadership as clinically appropriate. 
• Generate denial letters based on physician reviews and in accordance with state regulations as needed.
• Demonstrate an understanding of Evidence-Based Practices (EBPs) and connect members to appropriate evidence-based treatment. 
• Collaborate with other CBH departments to ensure quality of care, promote placement of members in the most appropriate services and to facilitate consistent longitudinal care management.
• Document provider quality concerns in accordance with CBH policy/procedure.
• Use data to inform clinical decision-making. 
• Maintain documentation in CBH’s electronic system consistent with agency and industry standards.
• Respond to care coordination correspondence within 24-48 hours or sooner if necessary.
• Attend all meetings as assigned and actively prepare for and participate in supervision and clinical case consultations. 
• Ensure the highest quality of customer service when interacting with members, providers, and other stakeholders.
• Display commitment to member/family-driven care and principles of resiliency and recovery.
• Contribute to projects and other duties as assigned.

Team Specific Responsibilities:

• Facilitate monthly interagency HFW Planning Meetings (includes youth/family participation) for a caseload of approximately 10 members and their families. 
• Write, revise and distribute individualized Wraparound Plans and Discovery documents to member’s teams monthly. 
• Ensure that the principles and steps of the High - Fidelity Wraparound process are delivered with the highest possible fidelity.
• Provide evidence-based intensive care management interventions directly to members in the community.
• Maintain a care management caseload of approximately 10 members (or as otherwise directed).
• Facilitate care coordination with external entities including behavioral and physical health providers, Child Welfare, Juvenile Justice, School district of Philadelphia, and Targeted Case Management (TCM), as well as any other providers or systems involved with assigned members’ families.
• Address member/caregiver engagement in treatment by reporting or addressing any reported/observed quality concerns, resolving communication barriers between member (and/or caregiver) and providers, assisting member/caregiver with mediation issues/barriers, assisting with any clarification/prioritizing issues, increase positive collaboration with providers and other supports.
• Facilitate longitudinal care management of all assigned members. 
• Complete UM activities as assigned and within required timeframe
• Participate in and complete training and credentialing in the High-Fidelity Wrapround model of care management.
• Maintain a flexible schedule, which may include some evenings or occasional weekends, in order to accommodate the scheduling needs of assigned members and their families 

Position Requirements: 

• Education: Master’s degree in Social Work or related fieldClinical Licensure: Qualified candidates are required to obtain license within the first 18 months (1.5 years) of employment; PA Child Abuse Clearance required
• Required Licensure: Licensed Social Worker (LSW), Licensed Professional Counselor (LPC), Licensed Marriage and Family Therapist (LMFT), Licensed Clinical Social Worker (LCSW)  
• Must obtain High - Fidelity Wraparound Facilitator credential within 1 year of hire. 
• Relevant Work Experience: Minimum of 3 years of direct clinical care experience working with adults, children, adolescents and/or their families in behavioral health settings and experience in assessment and treatment planning; and/or experience in a managed care setting.

Skills:

• Excellent clinical case conceptualization skills
• Meeting facilitation
• Proactive planning
• Customer service
• Familiar with medications
• Excellent verbal and written communication skills and ability to use them when communicating with internal and external stakeholders. 
• Excellent interpersonal and collaboration skills
• Conflict and crisis management
• Reliable, accountable, resourceful, curious, flexible, and creative
• Empathetic (Accepting/non-judgmental)
• Proficient in MS Office, especially with Excel, and able to type at least 40 words per minute
• Ability to work independently and as part of a team
• Excellent time management and prioritization skills and ability to multi-task
• Compliant with HIPAA regulations

Work Conditions (including travel, overtime required, physical requirements and occupational exposure): 

• Must be able to regularly travel within Philadelphia and surrounding counties.
• Regularly requires walking, standing, stooping, bending, sitting, reaching, pushing, pulling and/or repetitive wrist/hand movements for various lengths of time throughout the day.
• Ability to utilize computers and office equipment to complete daily work responsibilities.
• Regularly works inside in areas that are adequately lighted and ventilated.  Some fluctuation in temperature. No protective equipment routinely needed.
• Must be able to adapt to continuous changes/demands of the job.

Equal Employment Opportunity:   

• We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CBH is an equal opportunity employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on all qualified individuals. This is without regard to race, ethnicity, creed, color, religion, national origin, age, sex/gender, marital status, gender identity, sexual orientation, gender identity or expression, disability, protected veteran status, genetic information or any other characteristic protected individual genetic information, or non-disqualifying physical or mental handicap or disability in each aspect of the human resources function by applicable federal, state, or local law.

Requesting An Accommodation: 

• CBH is committed to providing equal employment opportunities for individuals with disabilities or religious observance, including reasonable accommodation when needed. If you are hired by CBH and require an accommodation to perform the essential functions of your role, you will be asked to participate in our accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodation once hired. 
• If you would like to be considered for employment opportunities with CBH and have accommodation needs for a disability or religious observance, please send us an email at  

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