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The Specialized Recruiting Group is seeking a Vice President of New Home Sales on behalf of a Build-On-Your-Own-Lot (BOYL) homebuilder client of ours in Charlotte, NC. Qualified candidates must have prior BOYL experience to be considered. Please review the full job description below and apply or reach out if interested.

Vice President of New Home Sales – Build On Your Own Lot (BOYL)

We are seeking a high-impact Vice President of New Home Sales to lead and scale our Build-On-Your-Own-Lot (BOYL) sales organization. This leader will drive revenue growth, develop top-performing sales talent, and optimize the customer journey from initial inquiry through contract execution.

This role requires expertise in consultative homebuilding sales, land evaluation conversations, custom pricing, and cross-functional coordination with construction and operations teams.

What You’ll Do

• Develop and execute sales strategy to achieve revenue and margin goals
• Recruit, coach, and lead a high-performing sales team
• Improve conversion rates, CRM utilization, and sales process efficiency
• Partner with estimating and construction to ensure accurate pricing and seamless handoffs
• Protect margins while delivering an exceptional customer experience

What We’re Looking For

• 7+ years in residential homebuilding sales
• 3+ years in sales leadership
• BOYL or custom homebuilding experience preferred
• Strong understanding of construction, site development, and pricing
• Proven track record of driving growth and building scalable teams

Why Join Us?

• Lead growth in a specialized and expanding segment of homebuilding
• High-visibility leadership role
• Opportunity to build and shape a scalable sales organization

Studio General Manager

Full Time | In Person

Compensation: $50,000 to $70,000 base plus performance based upside

Benefits: Health Insurance, 401K, Paid Time Off

This Is a Growth Leadership Role

We are looking for a high energy, sales focused Studio Manager to lead, grow, and scale our studio to the next level. This studio is in ramp up mode. We need someone who thrives on building momentum, driving revenue, inspiring a team, and turning prospects into long term members.

If you love fitness and you love winning, this is an opportunity to build something meaningful.

What You Will Own

·       Drive and execute membership sales strategy

·       Personally generate sales and coach Sales Representatives to exceed targets

·       Manage and grow four revenue streams: memberships, retail, private training, and teacher training

·       Implement and optimize the full sales process from lead to demo to conversion

·       Generate leads through grassroots marketing, networking, and community outreach

·       Strategically manage marketing initiatives to consistently fill the funnel

·       Track and report KPIs and hold the team accountable to revenue goals

·       Build and maintain a high performance studio culture

Who You Are

You are competitive and performance driven. You understand that fitness is both a passion business and a results business. You are confident asking for the sale and closing it, and you know how to coach others to do the same.

·       3 or more years of retail, service, or fitness sales experience

·       Proven track record of driving revenue and hitting targets

·       Strong leadership and team management skills

·       Excellent communication skills in person, on the phone, and via email

·       Ability to operate in a fast paced and evolving environment

·       Strong organizational and data management skills

·       Professional, reliable, and detail oriented

·       Passion for fitness and community building

·       Proficiency with computers and studio software

Operational Leadership Responsibilities

·       Supervise Sales Representatives and instructors

·       Recruit, hire, and manage instructor team

·       Review instructor evaluations with Master Trainers

·       Manage staff scheduling

·       Oversee retail inventory and vendor coordination

·       Maintain studio cleanliness and brand standards

·       Enforce policies and procedures

·       Monitor revenue and attendance reports

·       Collect outstanding dues

·       Ensure exceptional customer service and retention

·       Schedule and attend community networking and promotional events

·       Maintain administrative materials and studio supplies

What Success Looks Like

·       Consistent month over month membership growth

·       Strong demo to member conversion rates

·       A motivated sales team hitting targets

·       High member retention and engagement

·       Revenue growth across all income streams

What We Offer

·       Competitive base salary with performance based earning potential

·       Health insurance benefits

·       401K retirement plan

·       Paid time off

·       Career growth opportunities within an expanding organization

·       The opportunity to lead, build, and make a measurable impact

Please Note: Local Applicants with work authorization in the US only. You need to be able to get to the work location in Bayonne daily. We are not offering relocation or sponsorship.

About ConnectUs

ConnectUs is a leader in Managed Mobility Services, helping organizations simplify mobile device management at scale. From procurement and kitting to deployment, MDM configuration, and full lifecycle support, we take the complexity out of mobility so our customers can focus on growth. Since 2014, ConnectUs has deployed over 3 million devices and helped clients save more than $1 Billion by reducing friction, improving uptime, and enabling connected workforces.

Role Overview

The Account Manager – Customer Growth & Retention plays a dual role:

• Manage and grow assigned active accounts to ensure long-term satisfaction and continuous value.
• Proactively re-engage existing customers who have not purchased in 60+ days, identifying new opportunities to provide value through device lifecycle services, accessories, MDM, and support solutions.

This role is ideal for someone who thrives in both relationship management and outbound customer engagement. You will be responsible for deepening customer partnerships, uncovering new needs, and driving incremental revenue through upselling and cross-selling.

Key Responsibilities Account Management & Customer Success

• Serve as the primary point of contact for assigned customers following initial onboarding.
• Build trusted relationships with client stakeholders and ensure ConnectUs continues to meet or exceed expectations.
• Conduct quarterly business reviews (QBRs) and regular check-ins to align solutions with evolving client goals.
• Monitor service performance, SLAs, and client satisfaction to ensure continued success.

Account Growth & Upselling

• Identify new revenue opportunities within existing accounts, including MDM services, accessories, buyback programs, and enhanced lifecycle support.
• Collaborate with internal sales and operations teams to prepare quotes, renewals, and proposals.
• Track upsell and cross-sell performance metrics and report on monthly growth outcomes.
• Support annual planning, budget cycles, and device refresh discussions to position ConnectUs for continued expansion within each client.

Dormant Account Re-Engagement

• Maintain a proactive outreach list of 10–20 existing customers who have not purchased within 60+ days.
• Conduct personalized outreach to re-engage these customers, share relevant service updates, and present new offerings.
• Identify reasons for inactivity and propose tailored solutions that address current pain points or budget considerations.
• Document all interactions and next steps in CRM (Copper/HubSpot) for visibility and accountability.

Service Delivery & Issue Resolution

• Oversee the performance of ConnectUs services across fulfillment, help desk, and repair workflows.
• Act as a client advocate and escalation point, ensuring issues are resolved promptly with cross-functional support.
• Coordinate with internal teams to ensure accuracy in asset tracking, device lifecycle management, and reporting.

Reporting & Insights

• Provide regular reports on account activity, growth opportunities, and re-engagement progress.
• Analyze trends in order volume, service usage, and renewal likelihood to inform targeted outreach strategies.
• Deliver insights that help customers reduce costs and optimize device operations.

Key Traits

• Proven ability to build trust and grow relationships with existing customers.
• Strong sense of ownership, accountability, and results orientation.
• Excellent communication and listening skills with a proactive approach.
• Comfort with outbound outreach and re-engagement activities.
• Organized, data-driven, and adept at using CRM tools.
• Passionate about helping customers succeed while achieving measurable revenue impact.

Performance Metrics

• Revenue growth from existing accounts
• Number of dormant accounts reactivated
• Upsell and cross-sell conversion rates
• Customer satisfaction (NPS, QBR feedback)
• Responsiveness and retention rate

The Commercial Operations Manager will be responsible for overseeing daily commercial activities and process improvement initiatives to support revenue growth and operational efficiency by aligning day-to-day business processes, analyzing sales data, and optimizing commercial strategies using metrics and evolving pricing strategies as applicable. This role is also responsible for managing the Commercial team.

Essential Responsibilities and Oversight of:

Revenue Operations

• Implement, manage, and enhance sales management tools (HubSpot and more)
• Formalize, manage, and report sale metrics
• Formalize policies and procedures
• Analyzing KPIs to identify bottlenecks, improve conversion rates, and boost customer retention
• Manage sales metrics
• Track sales opportunity counts by formal (RFP) and Qualified informal opportunities
• Capture win/loss data
• Capture competitive information in each opportunity
• Drive revenue growth and accountability of core metrics
• Research, review and approve pricing structures

Industry Positioning

• Manage industry awareness expansion initiatives, including conference attendance and positioning
• Manage strategic growth initiatives
• Promote brand awareness
• Oversight of marketing initiatives

Internal and External Communications

• Liaison to bridge Sales activities with Marketing, Delivery/Care and Finance to ensure operational consistency
• Reporting and presenting sales plans and results to Finance, Executives, Board and other parties as necessary
• Serve as a credible senior leader on investor calls, telling a compelling story of MCG's value, backed by defendable core metrics.

Management, Risk Mitigation and Oversight

• Financial oversight responsibility of budget and targets
• Ensure all commercial activities comply with legal standards, company policies, and, if applicable, licensing regulations
• People and Performance management of Commercial team

Qualifications:

• Proven track record of driving revenue growth and achieving sales targets.
• Excellent leadership, communication, and interpersonal skills.
• Ability to think strategically while executing tactically in a fast-paced environment.
• Strong analytical skills with the ability to translate data into actionable insights.
• Strategic thinking and planning
• Financial acumen and budgeting skills
• Strong understanding of digital marketing, demand generation, and marketing automation tools.

Preferred Skills:

• Deep knowledge of B2B enterprise SaaS sales cycles and customer lifecycle management
• Wholesale Energy Markets and Industry knowledge a plus
• High-level client-facing and internal communication skills
• Professional phone skills and superior email habits
• Superior meeting management and participation skills, to include clients and executives
• Strong personal organization and project management skills, proven ability to manage multiple projects at a time, while paying strict attention to detail.
• Demonstrable ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
• Must be able to convey essential information clearly and concisely to clients, peers, and leadership, both in writing and verbally.
• Excellent listening, negotiation and presentation skills
• Must be willing to represent the company in public forums and present a professional image in conduct and personal presentation
• Solid working knowledge of all products in the Microsoft Office suite. Past experience with CRM software or other personal relationship management tools.
• Expertise in sales CRM (HubSpot, Salesforce, etc.) and marketing automation platforms.

Experience

7+ Years of Sales Management experience in a SaaS environment, Energy Industry experience preferred.

Supervisory Responsibilities:

This role will oversee and manage the Sales and Business Development groups.

Physical Demands:

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is required to sit, stand, walk, communicate with other employees, and work with computers. Specific vision abilities required by this job include close vision and the ability to adjust and focus.

Work Environment:

This position will perform all work in a hybrid work environment. Travel is expected as required by the needs of the department.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Pay Transparency:

Salary range is posted as On-Target Earnings (OTE), which includes base salary plus potential bonus, based on achieving 100% of performance metrics.

Base Salary is a fixed 70% of total On-Target Earnings, with the remaining 30% being variable, contingent on achievement of set company goals.

Bonus is not guaranteed and is variable based on individual performance results.

Pay Transparency Range:

$120,000—$200,000 USD

Summary

Reporting to the Vice President of Operations, the Regional Director of Operations is accountable for driving operational consistency, efficiency, and performance across multiple ENT care centers within a defined market. This leader translates enterprise strategy into regional execution by managing performance outcomes, coaching managers, ensuring regulatory compliance, and sustaining a culture of excellence across all locations.

Scope & Focus

• Scope: Multi-site management (5–15+ care centers or service lines)
• Focus Areas: Operational standardization, performance management, growth enablement, and people leadership
• Reports To: Vice President of Operations
• Direct Reports: Practice Managers, Supervisors, and select administrative leaders

Key Responsibilities

Operational & Financial Performance

• Implement standard workflows, SOPs, and policies consistently across all assigned sites in alignment with enterprise initiatives.
• Monitor KPIs including visit volumes, slot utilization, conversion rates, revenue per visit, patient satisfaction, and controllable expenses.
• Partner with Finance to develop and manage annual regional budgets; identify cost optimization and efficiency opportunities.
• Ensure accurate and timely reporting of operational performance through collaboration with the Data Analytics and Decision Support team.
• Conduct monthly site audits for compliance, facility standards, and patient safety readiness.

Leadership & People Development

• Recruit, train, and coach Practice Managers to ensure accountability, empowerment, and leadership readiness.
• Establish clear management rhythms:
• Daily: Site-level huddles driven by Practice Managers
• Weekly: Regional review meetings focused on performance metrics and issue resolution
• Monthly: Regional scorecard reviews with VP of Operations
• Partner with HR and the VP of Operations on performance management, succession planning, and culture initiatives.

Physician Relationship Management

• Serve as primary liaison between operational leadership and physicians.
• Lead regular physician alignment meetings to discuss performance metrics, service opportunities, and satisfaction drivers.
• Collaborate with physician leaders to implement growth programs (e.g., Allergy, Audiology, Vestibular, Sleep) and address workflow barriers.
• Support recruitment and onboarding of new providers, ensuring smooth operational integration and acclimation to MSO standards.

Strategic Execution & Growth

• Lead operational rollout of new services, technologies, and acquisitions within assigned region.
• Partner with Business Development on due diligence, onboarding, and implementation phases of new practices.
• Oversee local market marketing efforts in collaboration with Marketing and Physician Relations to grow referral base and service adoption.

Compliance, Risk & Quality

• Ensure compliance with all federal, state, and payer regulations; partner with Compliance Department for audits and follow-up.
• Enforce safety, facility, and quality standards through structured checklists and site visit programs.
• Lead remediation of audit findings and maintain readiness for internal or external inspections.

MSO & Cross-Functional Collaboration

• Act as operational point person for rollout of MSO initiatives (e.g., new software, patient access changes, clinical integrations).
• Coordinate with centralized departments (Revenue Cycle, Credentialing, IT, Procurement, etc.).
• Cascade enterprise communications and ensure field readiness for new initiatives.

Key Skills & Competencies

Category

Competencies

Driving Results

Accountability, prioritization, decision-making, problem-solving

Operational Leadership

Workflow design, resource allocation, data interpretation, standardization

Interpersonal

Relationship building, communication, conflict resolution, negotiation

Change Leadership

Adaptability, implementation discipline, continuous improvement mindset

Cultural Leadership

Modeling values, fostering engagement, developing people

Qualifications

• Bachelor’s Degree required; Master’s preferred.

• 5–7 years in multi-site healthcare management (ENT, specialty, or ambulatory practice preferred).

• Proven record of operational performance improvement and leadership of multi-location teams.

• Strong analytical, communication, and organizational skills.

Marketing Manager (B2B Pharma Industry)

【Location】 Orange County, CA

【Position】 B2B Marketing Manager

【Compensation】$100,000 - $150,000

【Hiring Style】Direct hiring, Full-time, Hybrid

■ Position Overview

We are seeking a dynamic B2B Marketing Manager to lead comprehensive marketing initiatives for our specialized Pharma industry solutions. This role requires a strategic leader who understands complex B2B sales cycles and operational challenges. You will be responsible for designing and executing integrated marketing strategies that drive lead generation, pipeline development, brand authority, and long-term customer loyalty.

The ideal candidate balances high-level strategic thinking with hands-on execution. You will oversee the full marketing lifecycle—from initial planning and performance evaluation to cross-functional collaboration with Sales, Product, and Service teams—to fuel overall business growth.

■ Key Responsibilities

• Strategy & Segmentation: Develop and execute annual B2B marketing plans aligned with corporate goals; define and prioritize high-value target segments and personas.
• Lead Generation & Campaign Management: Plan and manage multi-channel integrated campaigns, including digital advertising, email marketing, trade shows, and webinars, while overseeing lead nurturing and scoring processes.
• Content & Brand Messaging: Direct the creation of sales collateral, case studies, white papers, and digital assets to establish consistent, value-driven brand messaging focused on reliability and ROI.
• Digital Marketing & Analytics: Optimize website performance, SEO/SEM, and landing pages; leverage marketing automation tools (e.g., HubSpot) to monitor KPIs such as conversion rates and pipeline contribution.
• Sales Enablement: Empower the sales organization with specialized tools, proposals, and ROI calculators to streamline the buyer’s journey and align marketing initiatives with sales targets.
• Customer Engagement & Events: Manage corporate presence at industry trade shows, workshops, and user events to gather customer insights and strengthen product positioning.
• Team & Partner Leadership: Oversee relationships with external agencies and creative firms; provide mentorship and management to internal team members as applicable.

Qualifications:

• Education & Experience: Bachelor’s degree in Marketing or Business with 5+ years of B2B experience (Technology, Automation, or Healthcare sectors preferred).
• Marketing Expertise: Proven track record in lead generation, integrated campaign management, and digital strategy (SEO/SEM, paid media, and email marketing).
• Technical Proficiency: Hands-on experience with CRM and Marketing Automation tools (e.g., HubSpot) to drive data-based decision-making and ROI.
• Communication & Leadership: Exceptional project management skills with bilingual proficiency (English/Japanese) at a business level to navigate global markets.
• Strategic Mindset: Ability to manage internal teams and external agencies while navigating complex regulatory or compliance-driven industries.

At Cortland, we operate with a forward-thinking approach that challenges conventional norms and actively seeks insights beyond traditional industry boundaries. As a recognized leader in the multifamily sector, our focus on performance, innovation, and disciplined execution continues to drive strong growth and market leadership. We are committed to building a best-in-class organization by empowering top talent with the resources, autonomy, and support needed to deliver results and advance their careers in a high-performance environment.

Role Overview

As the Community Manager, you are the strategic leader responsible for the overall success of a multimillion-dollar, multifamily apartment community. This role blends operational excellence, financial performance, sales leadership, and resident satisfaction. You will oversee all aspects of community operations while ensuring alignment with company standards and delivering an exceptional living experience.

Leadership & Team Development:

• Build and lead high-performing teams with clarity, purpose, and strategic focus. Foster a culture of accountability, collaboration, and excellence.

• Attract and develop top talent, energizing others through influence and motivation to deliver strong, consistent results.

• Provide guidance and support for escalated resident concerns, ensuring timely and professional resolution.

Sales & Revenue Growth:

• Drive leasing performance by setting goals, monitoring KPIs, and coaching the team to exceed occupancy and revenue targets.

• Implement sales strategies that maximize conversion rates and optimize pricing.

• Partner with marketing teams to execute campaigns and maintain a strong social media presence that attracts prospects and builds brand awareness.

Community Advocacy & Resident Experience:

• Champion a resident-centric mindset by delivering exceptional service that strengthens satisfaction and retention.

• Create a concierge-level experience for residents and prospects, ensuring every interaction is positive and memorable.

• Act as the community’s ambassador, showcasing not just homes but a lifestyle of comfort, convenience, and premium living.

Operational Excellence

• Execute day-to-day operations with rigor and efficiency, ensuring adherence to standards, policies, and timelines. Ensure compliance with company policies, Fair Housing regulations, OSHA standards, and all applicable laws.

• Conduct regular property inspections to maintain curb appeal, safety, and brand standards.

• Manage vendor relationships and negotiate contracts to ensure quality and cost efficiency.

Financial Performance

• Own responsibility for achieving and exceeding Net Operating Income targets through effective revenue generation and expense management.

• Use financial insights to manage budgets, control expenses, and identify opportunities for long-term value.

• Analyze community metrics and KPIs to identify opportunities for improvement and growth.

Change Leadership & Stakeholder Collaboration

• Embrace and drive change in a fast-paced environment, navigating ambiguity with confidence and agility.

• Build and maintain productive relationships with key stakeholders, including our centralized center of excellence, service teams, corporate partners, and senior leaders.

• Align stakeholders and navigate competing priorities with diplomacy and shared purpose.

Qualifications

Experience and Education:

• 2+ years of measurable sales leadership success in high-velocity, short-cycle sales environments such as multifamily, luxury retail, hospitality, timeshare, premium automotive, or premium lifestyle services

• High school diploma or equivalent required; bachelor’s degree or equivalent preferred

Performance Orientation:

• Demonstrated ability to achieve and exceed occupancy, revenue, and NOI targets

• Proven track record in driving leasing performance, pipeline management, and disciplined follow up

• Ability to deliver exceptional resident experiences and consistently exceed customer expectations

• Skilled in collaborating with onsite teams and corporate partners to achieve community goals

Leadership & Development:

• Proven ability to lead, coach, and develop high-performing teams with clarity, purpose, and accountability

• Experience fostering a culture of excellence, collaboration, and continuous improvement

• Skilled in influencing and motivating teams to achieve strategic objectives and deliver consistent results

• Ability to navigate change with confidence and guide teams through transitions effectively

Skills & Competencies

• Strong financial acumen with experience in budgeting, forecasting, and expense control

• Excellent organizational, communication, and problem-solving skills

• Skilled in resolving complex resident concerns with empathy, urgency, and professionalism

Technical / Process Skills:

• Proficient in property management software, CRM systems, and Microsoft Office Suite; comfortable using social media for marketing

• Advanced ability to leverage social media platforms for marketing, engagement, and brand storytelling

• Comfortable analyzing data and KPIs to drive decisions and continuous improvement

Cultural / Brand Fit:

• Embodies company values and premium brand standards

• Professional appearance and executive presence required

About Cortland

Founded in 2005, Cortland is an international, vertically integrated multifamily real estate investment, development, and management firm with a resident-centric approach to living experiences. Recognized as one of the top 10 multifamily owners and operators in the US, Cortland combines in-house design, construction, and operations to deliver value and innovation across its portfolio.

Join us as we reimagine apartment living and drive outsized returns through purpose, performance, and people.

Cortland is an equal opportunity employer, and we’re proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information or any other characteristic protected by applicable law. If you have a disability and need an accommodation or assistance with the application process and/or using our website, please email

Cortland is a drug-free workplace.

Cortland participates in e-verify to verify the employment status of all persons hired to work in the United States.

About Nominal:

Nominal is a DTC jewelry brand rooted in Arabic heritage and Islamic faith, serving a predominantly Muslim, female audience. We're aiming for revenue growth via improving customer lifetime value and building a best-in-class retention engine. We're a lean, high-performing team that punches above our weight.

Reports to: CMO

Location: Phoenix, AZ preferred (remote available for exceptional candidates)

Job Summary:

As Head of Retention at Nominal, you'll own everything that keeps customers coming back: email/SMS strategy, loyalty programs, post-purchase journeys, conversion optimization, and creative promotions. You'll manage our email/SMS agency, work with our CRO agency, and use data to turn one-time buyers into repeat customers. This role is for someone who's driven repeat purchase rate and LTV improvements at a $10M–$50M DTC brand and knows the playbook like they made it.

Key Responsibilities:

Retention & Lifecycle Marketing

• Drive 15%+ improvement in repeat purchase rate through loyalty optimization, segmentation, and targeted campaigns
• Revitalize our loyalty program and turn it into a measurable revenue driver
• Build post-purchase flows, VIP nurture campaigns, and win-back sequences that increase LTV

Email/SMS Strategy

• Own strategic direction of our email/SMS program (managed by agency); grow revenue and drive intentional promotions into those channels
• Grow email list through lead capture optimization and creative list-building tactics
• Optimize flows (welcome, cart abandon, post-purchase, win-back) and create exclusive promotions for subscribers

Creative Promotions & Offers

• Design flash sales and exclusive offers: SMS-only deals, app-early access, discount tiers, VIP perks
• Build promotional calendar with CMO for product launches and cultural campaigns
• Test gamification, spend thresholds, and urgency tactics that drive conversions without cheapening the brand

Conversion & AOV Optimization

• Partner with CRO agency to improve site conversion (currently ~2%) through testing and optimization
• Increase AOV by 10–15% via bundling, upsells, cross-sells, and checkout flow improvements
• Optimize merchandising: move slow sellers to clearance, improve product presentation, reduce friction

Customer Insights & Analytics

• Use data to understand what drives repeat purchases and what causes churn
• Build dashboards tracking CAC, LTV, repeat rate, cohort performance, email/SMS revenue
• Conduct customer research (surveys, reviews, interviews) to inform retention strategy

Agency Management

• Manage email/SMS agency (BAD Marketing), CRO agency (WeConvert), and upsell platform (OneclickUpsell)
• Set strategy, review performance, hold partners accountable

Key Qualifications:

Required:

• 5–7+ years in DTC e-commerce, focused on retention, email/SMS, and lifecycle marketing at Shopify brands doing $10M–$50M+ revenue
• Proven track record improving repeat purchase rate and driving significant email/SMS revenue growth
• Expert with Klaviyo, Attentive, Postscript, or similar email/SMS platforms
• Experience optimizing loyalty programs ( , Yotpo, LoyaltyLion, etc.)
• Strong on conversion optimization: built upsell funnels, tested bundling, optimized checkout flows
• Data-driven: comfortable with CAC, LTV, cohort analysis, TripleWhale, Shopify Analytics
• Experience managing agencies and getting results from external partners
• Bias toward action: test fast, kill what doesn't work, scale what does

Bonus:

• Worked at jewelry, fashion, beauty, or lifestyle DTC brands
• Experience with mobile app marketing and app-exclusive promotions
• Background with culturally meaningful or faith-based brands
  

What This Role Is Not:

• Not focused on paid media (we have an ad buyer for that)
• Not SEO or content marketing
• Not managing a large internal team (you'll work with agencies and our Marketing Ops Coordinator)

If you're deeply interested in this role, please e-mail with an intro and your resume. Subject Line "Head of Retention Application".

Position Overview

Our luxury jewelry division seeking an experienced Director of Ecommerce & CRM as a key leadership position. This role is responsible for spearheading the division’s ecomm and clienteling strategies to drive ecomm growth, enhance retail store sales, and expand brand awareness. The role will own the entire Ecommerce P&L and will be responsible for achieving sales and margin targets of the channel.

Additionally, the position will oversee the Ecomm and CRM budgets; including developers, digital media, search, partnerships, client gifting, and offline DTC events. This position will be accountable for all digital analysis, optimizations, and timely strategy changes when necessary.

Key Responsibilities

E-commerce:

• Financial Accountability: Achieve sales and margin plans for DTC web-based sales
• Development and Execution of Ecommerce Strategy: Formulate strategies to increase online sales, improve user experience, and ensure the website aligns with the brand's luxury image.
• Digital Marketing: Collaborate with the marketing team to implement digital marketing campaigns, including SEO, SEM, email marketing, social media, and paid advertising to drive traffic and conversions.
• Website Management: Oversee the design, functionality, and performance of the site, ensuring it is optimized for both desktop and mobile devices.
• Product Management: Manage the online product catalog, ensuring accurate product descriptions, images, and compelling merchandising.

CRM

• Strategy Development: Refine the existing CRM & Clienteling strategy and manage its execution. Develop and implement new strategies to build and maintain strong customer relationships, increase customer loyalty, and drive repeat purchases.
• Customer Data Management: Oversee the collection, segmentation, and analysis of customer data to personalize communications and offers. Evaluate current CRM software to determine its suitability for the business.
• Email Marketing: Manage email marketing campaigns, including automated workflows, personalized messaging, and A/B testing to optimize open rates, click-through rates, and conversions.
• Communications: Work with the Division head to refine language and communication methods to ensure clients receive an on-brand experience at every touch point.
• Customer Service Coordination: Ensure the customer service team has the tools and information needed to provide exceptional service, handle escalated issues, and implement feedback loops to improve the overall customer experience. Ensure VIP clinets are always attended to with the highest level of service.

Analytics and Performance Measurement:

• Ecom Dashboard: Enhance the existing performance dashboard to include advanced analytics that provide deeper insights into customer behavior and campaign effectiveness.
• CRM Dashboard: Develop performance KPI’s and create dashboard to monitor and share performance.

People Responsibilities & Cross-Departmental Collaboration:

• Team Management: Manage a high-performing Clienteling & CRM Manager and collaborate with retail store team on all clienteling efforts.
• Collaboration: Cultivate relationships with different departments within the division; including Customer Logistics, Production, Finance, Marketing, Sales and Planning.

Innovation & Continuous Improvement:

• Stay Ahead of Trends: Keep up with the latest trends in ecomm, CRM, and digital marketing to ensure the division remains competitive in the luxury market.
• Continuous Optimization: Constantly test, measure, and optimize strategies and tactics to improve performance.

SKILLS & REQUIREMENTS

Requirements:

• Ecomm Management: 7-10+ years’ experience in an ecomm role with P&L responsibility, ideally within the luxury goods or jewelry industry. Proven track record of driving online sales and optimizing digital platforms.
• CRM Experience: Extensive experience in CRM strategy, customer data management and personalized marketing.
• Luxury Brand Experience (Preferred): Understanding of the nuances of selling luxury products online, including maintaining brand integrity and enhancing customer experience.
• Digital Marketing: Strong background in digital marketing and e-commerce strategies.
• Data Analysis: Strong analytical skills, with the ability to interpret ecomm and customer data to inform strategy. Familiarity with tools like Google Analytics, Excel, and data visualization platforms.
• User Experience (UX) Design: Understanding of UX/UI principles to optimize the online shopping experience.
• SEO/SEM Proficiency: Experience in search engine optimization and paid search campaigns.
• Bachelor’s degree required. MBA preferred.

Technical Skills:

• Shopify Plus
• Google Analytics / Google Tag Manager, Google Ads, Meta Training
• Klayvio
• CRM Platforms
• Understanding of ERP system integration with Shopify

Soft Skills & Personal Attributes:

• Strategic Thinker: Ability to develop and implement long-term ecomm and CRM strategies aligned with business goals.
• Customer-Centric: A strong focus on customer experience and a deep understanding of luxury consumer behavior.
• Communication: Excellent verbal and written communication skills, with the ability to articulate complex strategies to diverse audiences.
• Problem-Solving: Strong problem-solving abilities, with a proactive approach to identifying challenges and implementing solutions.
• Attention to Detail: Meticulous attention to detail, particularly in maintaining brand integrity across digital channels.
• Adaptability: Ability to stay agile and adapt to the rapidly changing ecomm landscape.

Property Deployment Strategist

Location: Chicago; must be willing to travel (Approximately 30%)

Employment Type: Full Time Onsite

Position Summary

The Property Deployment Strategist plays a critical role in the successful deployment, adoption, and optimization of our self-guided touring solutions across multifamily communities. This role is primarily responsible for designing, building, and configuring self-guided tours, ensuring each property delivers a seamless, intuitive, and conversion-optimized prospect experience.

Working hands-on with our proprietary software and design tools such as Figma and Canva, the Property Deployment Strategist creates and deploys tours, conducts regular on-site property visits to walk communities and validate tour paths, collaborates with client teams, monitors early performance KPIs, and executes quality assurance to support long-term adoption by leasing staff and prospects.

Key Responsibilities

Client Onboarding & Tour Deployment

• Lead end-to-end onboarding for new communities, ensuring smooth system setup, CRM/data integrations, and feature activation.
• Design self-guided tours for multifamily properties using Figma and Canva, following established templates and brand guidelines.
• Build and configure tours within our proprietary platform, ensuring all required steps, checkpoints, and configurations are completed accurately prior to launch.
• Validate tour path logic on-site, confirming a seamless, intuitive, and branded prospect experience.
• Train client leasing teams, marketing staff, and leadership on platform functionality, messaging, and adoption best practices.
• Partner with client stakeholders to customize workflows and ensure alignment with community leasing goals.

Quality Assurance, Optimization & Reporting

• Conduct post-launch quality assurance testing of tours as built, validating flow, logic, and system reliability.
• Identify and correct configuration errors, incorporating client feedback and on-site observations.
• Track and report on key performance metrics, including time-to-launch, adoption rates, CSAT, first-tour success, and feature utilization.
• Provide actionable insights and recommendations to Client Success Manager to promote active conversions.
• Collaborate with internal teams to continuously refine the onboarding playbook based on lessons learned in the field.

Client Relationship & Collaboration

• Act as the primary onboarding liaison, building strong partnerships with client leadership and on-site teams.
• Partner with the Property Success Manager to help clients achieve maximum conversion potential by analyzing lead behavior, tour outcomes, and follow-up strategies within the first 45 days of deployment.
• Participate in onboarding check-ins, adoption reviews, and performance presentations to client stakeholders.

Key Performance Indicators (KPIs)

Success in this role is measured by:

• Implementation Efficiency: % of launches completed on time and error-free.
• Adoption Rates: % of on-site staff trained and % of features activated during onboarding.
• Client Satisfaction: CSAT scores following onboarding and QA visits.
• Conversion Potential: Prospect engagement and utilization metrics within first 45 days.

Qualifications

• 1-2 years of experience in frontline multifamily leasing preferred.
• 1+ client onboarding, training, project management or implementation preferred (real estate technology, SaaS, or multifamily housing).
• Proven ability to manage multiple client projects with tight timelines and high accountability.
• Strong analytical skills with experience interpreting KPI dashboards and generating actionable insights.
• Excellent communication, presentation, and relationship-building skills.
• Ability to thrive in a fast-paced, travel-heavy role.

Employee Benefits

• Health Insurance
• 401(k) + company match
• Generous PTO and paid holidays
• Competitive salary and performance-based discretionary bonus
• Growth opportunities in a high-growth startup

Why Join Us

• Play a pivotal role in revolutionizing the leasing journey for thousands of prospects.
• Collaborate with innovative property management leaders and forward-thinking technology teams.
• Career growth in a rapidly scaling prop tech environment.

Employment Contingencies

• Must be legally authorized to work in the U.S. (no visa sponsorship available at this time).
• Employment contingent on background check and reference verification.
• Compliance with Illinois and New York employment laws regarding criminal history disclosure.