Consumer Services Include Jobs in Usa

27,737 positions found — Page 14

Bilingual Customer Service Representative
✦ New
Salary not disclosed
Las Vegas, NV 1 day ago

Job Description Summary

Axos Bank is seeking a Customer Service Representative within the Loan Servicing Department, to provide customer service to incoming customer calls.


Job Description

Responsibilities:

  • Receive inbound customer calls and chats
  • Research and resolve customer issues
  • Manage and resolve customer cases related to loan issues
  • Meet critical regulatory and company deadlines


Qualifications:

  • HS Diploma
  • 1-2 Years related experience
Not Specified
Field Service Technician-- SANDC5767675
✦ New
Salary not disclosed
Bakersfield, CA 1 day ago

Job Title: Field Service Technician

Location: Bakersfield, CA 93301

Pay Rate: $21 per hour

Job Type: Temp to Permanent

Hours: 8:00 AM to 5:00 PM (Mon to Fri)


COVID Requirements: Healthcare locations may require vaccination or exemption documentation.

Driving: Yes, driving is required to go between hospitals and clinics.

Requirements

  • Must have a valid driver's license and own vehicle
  • Customer Service role with driving required.
  • Company car will be provided to temporary worker.
  • Customer-service oriented and comfortable interacting with hospital staff and IT.
  • Detail-focused, especially with logging activities and completing checklists
  • Physically able to walk through large facilities and transport supplies as needed
  • Able to perform regular walking through multiple hospital departments
  • Capable of light lifting (toner boxes and supplies).
  • PPE may be required depending on hospital policy.

Responsibilities

  • Provide daily onsite customer service
  • Proactively monitor devices across hospital locations
  • Deliver toner and supplies as needed
  • Perform Key Operator checks to ensure equipment readiness
  • Check in with site IT regularly
  • Review incoming toner alerts
  • Prioritize “no toner” and “low toner” device alerts
  • Resolve minor equipment issues when possible
  • Log activities and maintain accurate records of completed tasks.
Not Specified
Bilingual Customer Service Representative - Mandarin-English - Part Time
✦ New
🏢 TTEC
$43,017
Your potential has a place here with TTEC’s award-winning employment experience.

As a Mandarin-English Bilingual Customer Service Representative working at the Embacardo BART station in San Francisco, CA, you’ll be a part of bringing humanity to business.

#experienceTTEC Our employees have spoken.

Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all! What You’ll be Doing Do you have a passion for working with people? Do you love being outdoors? If you love providing a quick, simple solution and providing change with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll Work directly with Clipper customers in face-to-face interactions, providing them support and helping them complete various actions with respect to Clipper cards.

Issue Clipper cards and add transit value to cards using a custom Point-of-Sale system Respond to a wide range of questions about using physical and mobile Clipper cards to pay for transit around the Bay Area.

Account for cash, commuter checks and credit/debit card payments completed during a shift.

What You Bring to the Role Bilingual in English and Mandarin Candidates must reside in San Francisco, CA and be willing to work onsite at the ticket booth located in Embarcadero BART Station.

Basic excel and computer knowledge Cash handling experience Handle and deescalate customer service situations What You Can Expect Part time
- 20-25 hours per week, 5 hours per shift Monday – Saturday (Saturdays are required) within the hours of 7am – 7pm, Saturdays are 9am-2pm Supportive of your career and professional development An inclusive culture and community-minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Base wage starting at $22.06 per hour plus performance bonus opportunities Visit for more information.A Bit More About Your Role We’re committed to ensuring you have the skills and support to be successful in your role throughout your career.

From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you.

And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers.

Our TTEC community is here for you as one dynamic, global family.

You'll report to Team Lead.

You'll contribute to the success of the customer experience and the overall success of the team.

About TTEC Our business is about making customers happy.

That's all we do.

Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology.

On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day.

These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.

We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity.

We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work.

As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
temporary
Bilingual Customer Service Representative – Cantonese-English - Part Time
✦ New
🏢 TTEC
$43,017
San Francisco, California 13 hours ago
Your potential has a place here with TTEC’s award-winning employment experience.

As a Cantonese-English Bilingual Customer Service Representative working at the Embacardo BART station in San Francisco, CA, you’ll be a part of bringing humanity to business.

#experienceTTEC Our employees have spoken.

Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all! What You’ll be Doing Do you have a passion for working with people? Do you love being outdoors? If you love providing a quick, simple solution and providing change with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll Work directly with Clipper customers in face-to-face interactions, providing them support and helping them complete various actions with respect to Clipper cards.

Issue Clipper cards and add transit value to cards using a custom Point-of-Sale system Respond to a wide range of questions about using physical and mobile Clipper cards to pay for transit around the Bay Area.

Account for cash, commuter checks and credit/debit card payments completed during a shift.

What You Bring to the Role Bilingual in English and Cantonese Candidates must reside in San Francisco, CA and be willing to work onsite at the ticket booth located in Embarcadero BART Station.

Basic excel and computer knowledge Cash handling experience Handle and deescalate customer service situations What You Can Expect Part time
- 20-25 hours per week, 5 hours per shift Monday – Saturday (Saturdays are required) within the hours of 7am – 7pm, Saturdays are 9am-2pm Supportive of your career and professional development An inclusive culture and community-minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Base wage starting at $22.06 per hour plus performance bonus opportunities Visit for more information.A Bit More About Your Role We’re committed to ensuring you have the skills and support to be successful in your role throughout your career.

From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you.

And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers.

Our TTEC community is here for you as one dynamic, global family.

You'll report to Team Lead.

You'll contribute to the success of the customer experience and the overall success of the team.

About TTEC Our business is about making customers happy.

That's all we do.

Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology.

On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day.

These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.

We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity.

We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work.

As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
temporary
Customer Service Advocate I
Salary not disclosed
Columbia, SC 3 days ago
Title: Customer Service Advocate I

Location: Columbia, SC 29229

Duration: 3 months (Contract to hire)

Shift- 8:00 AM - 8:00 Pm

Note: Training Monday- Friday 8:00-4:30 FOR 11 WEEKS

NO TIME OFF WILL BE APPROVED DURING TRAINING


Job Description

Provides prompt, accurate, thorough, and courteous responses to all customer inquiries. Performs research and coordinates with internal departments as needed to ensure timely and effective issue resolution while maintaining high-quality customer service standards.

Required Skills and Abilities: Excellent verbal and written communication skills. Strong human relations and organizational skills. Ability to handle high stress situations. Good judgment skills. Strong customer service skills. Ability to learn and operate multiple computer systems effectively and efficiently. Required Software and Other Tools: Basic computer operating skills. Standard office equipment. Preferred Software and Other Tools: Knowledge of word processing, spreadsheet, and database software. Work Environment: Typical office environment.

Responsibilities

Customer Inquiry Management (65%)



  • Respond accurately, timely, and courteously to telephone, written, web, and walk-in inquiries.




  • Ensure effective customer relations through professional communication.




  • Accurately document all customer interactions.





Research & Issue Resolution (15%)



  • Initiate or process adjustments as needed to resolve inquiries.




  • Conduct research and coordinate with other departments to resolve issues.




  • Respond to and assist with priority inquiries and special projects as required by management.





Customer Feedback & Complaint Management (10%)



  • Provide feedback to management regarding customer problems, questions, and needs.




  • Maintain accurate records of complaints and customer comments.




  • Recommend changes or improvements based on recurring issues.




  • Follow through on complaints until resolution or escalate to management when necessary.





Process Improvement & Compliance (5%)



  • Maintain knowledge of quality work instructions and company policies.




  • Recommend improvements to procedures and techniques identified during daily operations.




  • Meet all departmental productivity, quality, and timeliness standards.





Fraud & Error Reporting (5%)



  • Identify and promptly report suspected fraudulent activities.




  • Report system errors to the appropriate departments.





Skills



  • Excellent verbal and written communication skills.




  • Strong interpersonal and organizational skills.




  • Ability to handle high-stress situations.




  • Good judgment and problem-solving abilities.




  • Strong customer service orientation.




  • Ability to learn and efficiently operate multiple computer systems.





Technical Skills

Required:





  • Basic computer operating skills.




  • Ability to use standard office equipment.





Preferred:





  • Knowledge of word processing, spreadsheet, and database software.





Education

Required Education:





  • High School Diploma or equivalent.





Required Work Experience:





  • None.





Preferred Education:





  • Associate Degree.





Preferred Work Experience:





  • 2 years of customer service or call center experience.





Work Environment



  • Typical office environment.



Not Specified
LTSS Service Care Manager
🏢 Spectraforce Technologies
Salary not disclosed
West Palm Beach, FL 3 days ago
Position Title: LTSS Service Care Manager

Work Location: Spanish speaker preferred; city of West Palm Beach, Lake Worth - preferred zip codes

33420, 33401, 33402, 33407, 33409, 33417, 33419, 33480, 33422, 33403, 33404, 33408, 33410

Assignment Duration: 12 Months Contract to Hire

Work Schedule: 8-5 Mon-Fri

Work Arrangement: Hybrid (Remote with 80-90% field work)

Responsibilities:

Interacting with members, family members, providers and other departments to ensure member's needs are being met. member/provider requests/issues/concerns

Visit members in field and return to home office to complete documentation .

Candidate Requirements

Education/Certification
Required: Requires a Bachelor's degree and 2 - 4 years of related experience
Preferred: n/a

Licensure
Required: Drivers License
Preferred: n/a


  • Years of experience required
  • Disqualifiers
  • Best vs. average
  • Performance indicators


experience with field based case management, remote work, Average CL #, home visits, care plan development, experience with type of assessments.

  • 2+ years of Care Management experience (field experience is a must)
  • Caseloads of 50,60,70 members - bonus if it is geriatric
  • Long Term Care Medicaid experience
  • Medicaid / Medicare experience
  • Need to see experience being able to manage high case load
  • Fast paced environment regarding new processes and programs
  • They must be comfortable being able to connect with IT should their equipment fail in the field, etc. or be able to go into an office location or IT space.
  • All documentation must be within system within 24 hours of completion
  • Experience with electronic medical health records
  • Home Health Experience


Prefer experience working with TruCare which is the software the team uses

Experience in Case Management in senior services, state agencies. Team Player, problem solver, solutions oriented, member centric, Integrity


  • Top 3 must-have hard skills
  • Level of experience with each
  • Stack-ranked by importance
  • Candidate Review & Selection


1
Field based case management

2
Remote work

3
Experience working with geriatric population

Candidate Review & Selection

Position is offered by a no fee agency.
Not Specified
Bilingual Customer Service Representative - Allentown, PA
Salary not disclosed
Allentown, PA 2 days ago
Back Bilingual Customer Service Representative #4700 Multiple Locations Apply X Facebook LinkedIn Email Copy Job Description:

As a member of the Customer Service Center Call Center Team, ensure efficient and timely processing of all work assignments into applicable business systems with strict adherence to all established procedures to assist in the attainment of service level goals throughout the CSC.



Responsibilities:





  • Provide accurate and timely resolution to claims customer service inquiries

  • Advise Clients by telephone of status of claims inquiries

  • Coordinate client follow-ups with appropriate claims adjusters

  • Provide support and back up assistance to other areas of CSC as needed

  • Demonstrate commitment to Company's Code of Business Conduct and Ethics, and apply knowledge of compliance policies and procedures, standards and laws applicable to job responsibilities in the performance of work.

Requirements:

* Previous inbound telephonic customer service experience in a call center environment
* Excellent communication and organizational skills
* Ability to problem solve and work independently
* Attention to detail
* Insurance experience, knowledge of medical terminology and working knowledge of PMA Claims Systems a plus.



* M-F 11:45am - 8:00pm EST. Bilingual (Spanish) required. Must be local to Allentown, PA.

Not Specified
Customer Service Advocate II
✦ New
🏢 Spectraforce Technologies
Salary not disclosed
Columbia, SC 1 day ago
Title: Customer Service Advocate II

Location: SC, 29229


Time: Monday-Friday, 8:00 AM-4:30 PM

Duration: 3 Months, Contract to hire

Duties:


  • Provides prompt, accurate, thorough and courteous responses to all customer inquiries.
  • Inquiries may be non-routine and require deviation from standard screens, scripts, and procedures.
  • Performs research as needed to resolve inquiries.
  • 60% Ensures effective customer relations by responding accurately, timely, and courteously to telephone, written, web, or walk-in inquiries.
  • Handles situations which may require adaptation of response or extensive research.
  • Accurately documents inquiries.
  • 15% Initiates or processes adjustments or performs other research as needed to resolve inquiries.
  • Coordinates with other departments to resolve problems.
  • Responds to, researches and/or assists with priority inquiries and special projects as required by management.
  • 10% Provides feedback to management regarding customer problems, questions and needs.
  • Maintains accurate records on complaints and/or other customer comments, and makes recommendations for changes to management.
  • Follows through on complaints until resolved or reports to management as needed.
  • 10% Maintains basic knowledge of quality work instructions and company policies.
  • Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations.
  • Maintains all departmental productivity, quality, and timeliness standards.
  • 5% Assist with the training of new employees and cross training of coworkers.

Skills:

Required Skills and Abilities: Excellent verbal and written communication skills. Proficient spelling, punctuation, and grammar. Strong human relations and organizational skills. Ability to handle high stress situations. Good judgment. Ability to handle confidential or sensitive information with discretion. Ability to learn and operate multiple computer systems effectively and efficiently. Required Software and Tools: Basic computer operating skills. Standard office equipment. Preferred Software and Other Tools: Knowledge of word processing, spreadsheet, and database software. Work Environment: Typical office environment.

Education:

Required Education: High School Diploma or equivalent Required Work Experience: 1 year of claims processing or customer service experience OR Bachelor's Degree in lieu of work experience. Preferred Education: Associate Degree Preferred Work Experience: 3 years-of customer service or call center experience.
Not Specified
Customer Services Representative - Work From Home
✦ New
Salary not disclosed
Leesburg, FL, WFH 1 day ago

[Customer Support / Remote]
- Anywhere in U.S.

/ Up to $21 per hour / Medical insurance / 401k / PTO
- As a Customer Services Rep, you will: Address customer inquiries and concerns through various communication channels such as phone, email, and live chat; Maintain a high level of professionalism and empathy while assisting customers; Resolve customer complaints and issues in a timely and efficient manner; Provide accurate and detailed information about company products and services; Maintain accurate customer records and update information as needed; Collaborate with other teams within the company to ensure customer satisfaction and resolution of complex issues...Hiring Immediately >>


Remote working/work at home options are available for this role.
Not Specified
Deli Customer Service Rep (119)
✦ New
Salary not disclosed
Greenwood, SC 1 day ago

The role of a Deli Customer Service Rep at The Spinx Company requires the employee to work effectively in a team environment, provide outstanding customer service, accurately and efficiently conduct various financial transactions while creating a wel Customer Service, Deli, Service, Retail, Customer

Not Specified
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