Consignment Account Format Jobs in Usa

About Covista


Covista is America's largest healthcare educator, serving more than 97,000 students and supported by a community of 385,000 alumni across five accredited institutions. Through personalized, tech-enabled education powered by 10,000 faculty and colleagues, Covista expands access to healthcare careers and addresses the U.S. healthcare workforce shortage at scale. Covista is the parent company of American University of the Caribbean School of Medicine, Chamberlain University, Ross University School of Medicine, Ross University School of Veterinary Medicine and Walden University.

Our colleagues come from a wide range of backgrounds, business, academia, healthcare, government and nonprofits, and are part of a culture where doing exceptional work and making a meaningful difference for students and society aren't separate goals—they're one and the same. This means creating an environment where colleagues can develop new skills, build careers that match their ambitions and see the tangible impact of their work on healthcare education and workforce development. Colleagues who deliver results and embrace new tools to work smarter are valued for their contributions. But what makes working at Covista distinctive is our impact. Our faculty and colleagues don't just support healthcare education—they shape it. This isn't abstract purpose work. It's solving real problems for real people in real communities while advancing careers.

We operate on a hybrid schedule with four in-office days per week (Monday–Thursday). This approach enhances creativity, innovation, communication, and relationship-building, fostering a dynamic and collaborative work environment.

For more information, visit and follow us on LinkedIn, Instagram and YouTube.

Reporting directly to the Manager of Student Accounts in a fast paced and goal-oriented contact center environment, this role is responsible for assisting in student success through proactive and accurate account assessment and student assistance on past due balances for inactive students. This position manages a portfolio of multiple institutions under Financial Account Management. Colleague participates in servicing out of school student accounts, negotiating mutually acceptable payment plans and performing delinquency management on an assigned portfolio of accounts. Ensures that all students have the appropriate guidance to make informed financial decisions to resolve outstanding balances on their account and provides accurate information for students looking to resume. Ensures team members are identifying trends and providing a thorough, holistic customer experience to internal and external customers. Works closely with academic partners and other departments to research and resolve any student issues. This colleague is charged with being a role model for the organization Covista values and fosters a culture of CARE consistent with organization's mission, vision, and purpose.

Responsibilities

• Manage a portfolio of assigned student accounts, some of which may be complicated or unique, to ensure payment is received; this may include research, validating data and postings in student ledgers, and/or working with other departments to ensure accuracy of accounts following account(s) through resolution.

• Collect payments on open receivable balances in a timely manner; this includes making outbound phone calls and taking inbound calls as well as responding to emails and Salesforce cases timely.

• Negotiate mutually acceptable payment plans with students in accordance to policy.

• Accountable to reduce delinquency for all assigned accounts to reduce bad debt.

• Deliver on expected department goals and activity metrics.

• Establish and maintain an effective, collaborative and cooperative working relationships with stakeholders, other departments and functional areas to deliver optimal results.

• Provide exceptional customer care to students and colleagues by accepting ownership of issues and questions by completing research, identifying solutions and bringing matters to a satisfactory resolution.

• Function as the point of contact for escalated student issues. Expected to research, identify solutions and bring accounts to a satisfactory resolution with students.

• Ensures compliance with all SOX controls, quality assurance, regulations and internal policies and procedures.

• Demonstrates and communicates current, detailed and accuracy of University withdrawal policies including the understanding of postings in ledgers for Title IV, Grants, Military/Veteran’s Affairs, and international and domestic procedure and policies to prospective return students, and non-returning students. Communicates these policies and procedures in a manner that displays deep understanding of the rationale and the value of the policy or procedure to the student.

• Identifies solutions for continuous improvement to existing processes and actively participates in UAT and the roll-out and execution of process changes.

• Attends team meetings, meetings with stakeholders and contributes to organizational committees.

• Performs other duties as assigned

• Complies with all policies and standards
  
  

• High School Diploma Required or Bachelor's Degree Some college preferred.
• 1+ year experience in consumer collections Required.
• Knowledgeable in collections regulations, laws and associated processing procedures, required.
• Excellent, customer service, organizational, critical thinking, communication, and time management skills.
• Effective inter/intra-departmental verbal and written communication skills.
• Ability to work independently as well as function as part of a team.
• Computer skills in Microsoft Office products, student accounts systems and internet applications.
  
  

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $17.00 and $23.00. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.

Covista offers a robust suite of benefits including:

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• 15 Days of Paid Vacation Days each Calendar Year
• 12 Paid Holidays + 2 floating holidays
  
  For more information related to our benefits please visit:
  
  

Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation

Company Description:

• At Zion Solutions Group, we believe our people are the foundation of our success. We're not just looking for employees; we're seeking passionate innovators who are ready to shape the future of supply chain solutions. At Zion, you'll be part of a team that thrives on challenges and pushes the boundaries of what's possible.
• Our core purpose is to leave a positive and lasting impact on the lives of those we touch. We are driven by three core values: Be Bold, where we harness passion, creativity, confidence, and innovation to go above and beyond for our team, partners, customers, and community; Unwavering Commitment, where we are dedicated to building and maintaining long-lasting relationships by being trusted advisors in our industry and stewards of our culture; and Better Together, where we recognize the power and responsibility of trust, teamwork, and collaboration in pursuing a greater purpose. Through these values, we strive to create an environment where we can all grow, thrive, and make a meaningful difference.

Position Overview:

• The Strategic Account Executive (SAE) owns, cultivates, and expands relationships within Zion Solutions Group’s (Zion) prospects and customers. The SAE acts as the quarterback for assigned and new target accounts, aligning Zion resources, advancing strategic growth, and ensuring exceptional customer outcomes. The SAE will use Zion’s ICP to help qualify, develop, and maintain long-term relationships.

Core Responsibilities:

Account Ownership & Relationship Management

• Serve as the primary relationship owner for assigned and new accounts, developing strong multi-level relationships, even when an active opportunity does not exist.
• Maintain a detailed account playbook that includes organizational charts, key decision-makers, buying criteria, personal preferences, and critical milestones.

Strategic Growth & Positioning

• Breakthrough to assigned and new target accounts
• Identify, qualify, and shape opportunities within assigned and new accounts.
• Partner closely with others on the Business Development Team, Sales, Engineering, and Leadership teams to pursue and secure new business, driving measurable revenue and margin growth.
• Continuously monitor competitive activity and refine Zion’s positioning and win strategy within each account to maintain a strong market presence and increase qualified pipeline creation from existing customers.

Customer Advocacy & Experience

• Champion the customer experience by leading Quarterly Business Reviews (CBRs) and post-project debriefs.
• Design and execute customer engagement activities such as tailored events, site visits, and executive meetings to strengthen relationships and advocacy.

Planning, Execution & Governance

• Develop and execute comprehensive annual and rolling account plans that outline objectives, strategies, key risks, and growth initiatives.
• Ensure CRM accuracy and provide timely, data-driven updates on account health, pipeline status, and at-risk relationships.

Metrics & Performance Management

• Consistently monitor key account performance indicators, including revenue and margin growth, customer retention, pipeline creation, and forecast accuracy. Use these insights to guide strategy, support data-driven decision-making, and ensure alignment with organizational goals.

Qualifications:

• Bachelor’s in business, Engineering, or related field (or equivalent experience).
• 5+ years in Account Executive, BD, or customer success (preferably in material handling/logistics/integration).
• Proven success, building executive relationships and driving multi-year growth.
• Strong business acumen; comfortable with financials, ROI, and value cases.
• Excellent communication, negotiation, and executive presence.
• Organized, proactive, and collaboratively aligned with Zion’s core values: Be Bold, Unwavering Commitment, Better Together.
• Ability to travel up to 40% or as needed

Physical demands:

• Fun, with a side of work, is to be expected daily.
• Work outside of normal business hours can happen from time to time as we get busy closing business!
• Get to experience Operations up close and personal. This means:
• Occasional climbing on steps, scaffolding and/or mezzanines.
• Standing or walking for a long period of time.
• Possible exposure to noise levels exceeding recommended DBA levels.
• Working in office, warehouse, and manufacturing facilities

Our Salary and Benefits:

• We offer competitive compensation plus a comprehensive benefits package that aims to develop a world-class team by holistically supporting the individual. Zion believes that supporting all employees to have a full life, inside and outside of work, results in a team that feels personally engaged in Zion’s success.
• Zion strives for salary equity based on the job, and the candidate’s experience, skills, education, and (once hired) performance at Zion—not based on a candidate’s negotiation skills, gender, race, sexual orientation, or any other non-skills-based attributes.

Benefits:

• Quality Medical, Dental, Vision Insurance, with substantial employer subsidy
• 401(k), with up to 4% employer match
• Life, AD&D, Critical Illness, Legal Assistance, Group Accident, Hospital Indemnity, Short- and Long-Term Disability
• FSA
• Health & Wellness Benefit
• Casual Work Environment, with flexible hours
• Highly Flexible PTO with Generous Holiday Schedule
• Vacation day on your birthday
• 3 paid volunteer days off
• Swag Allowance
• Pet-friendly office

*** Employees may be required to perform other job-related duties as requested by their supervisor, subject to reasonable accommodations. ***

Straive is a global leader in enterprise-grade data analytics and AI solutions, committed to empowering businesses across various industries with cutting-edge technology and expert insights. Backed by EQT, a top private equity firm, we are uniquely positioned to drive innovation through significant investments and an entrepreneurial spirit.

Our core focus is on delivering advanced Data Analytics & AI Solutions. By combining sophisticated technology with subject matter expertise, we deliver material impact on our clients' topline and streamline their operations. We specialize in providing tailored solutions across financial services, CPG, legal, pharma, life sciences, retail and logistics, helping them build robust data analytics and AI capabilities.

With a client base spanning 30 countries, Straive's strategically located teams operate from eight countries and is headquartered in Singapore. This global presence enables us to offer localized expertise with a worldwide perspective.

Join Straive to be part of a dynamic team at the forefront of data analytics and AI innovation. Here, you'll have the opportunity to contribute to transformative projects, supported by significant investments and an entrepreneurial drive fueled by our partnership with EQT.

Website: Title: Account Manager - Tech & Media Vertical

Location: West Coast, USA

Job Type: FTE

Role Overview

We are seeking an experienced Account Manager to own and grow key West Coast accounts in the Tech & Media vertical. This role sits at the intersection of data, analytics, AI, technology, and operations, partnering with leading technology platforms, media companies, and digital-first brands to drive measurable business outcomes.

You will be responsible for end-to-end account management: relationship development, solution adoption, commercial growth, and cross-functional coordination to ensure exceptional delivery.

Key Responsibilities

Account Ownership & Growth

• Serve as the primary point of contact for a portfolio of West Coast Tech & Media clients.
• Develop and execute strategic account plans focused on retention, expansion, and upsell/cross-sell opportunities.
• Meet or exceed revenue, renewal, and growth targets for assigned accounts.
• Identify new business opportunities within existing accounts, including new use cases for data, analytics, AI, and technology solutions.

Client Relationship Management

• Build strong, trusted advisor relationships with senior stakeholders (e.g., Marketing, Product, Data/Analytics, Operations, IT).
• Lead regular business reviews, performance updates, and strategic planning sessions.
• Proactively manage client expectations, resolve issues, and ensure high levels of satisfaction and advocacy.

Solution & Value Delivery

• Deeply understand our data, analytics, AI, and technology offerings and how they apply to Tech & Media use cases (e.g., audience insights, content optimization, ad performance, personalization, operational efficiency).
• Translate client business objectives into solution roadmaps and measurable KPIs.
• Partner with internal teams (Product, Data Science, Engineering, Operations, Professional Services) to ensure successful onboarding, implementation, and ongoing optimization.
• Analyze performance data and provide actionable insights and recommendations to clients.

Operational Excellence

• Maintain accurate account plans, forecasts, and pipeline in CRM and reporting tools.
• Coordinate contract renewals, SOWs, pricing discussions, and commercial negotiations.
• Ensure timely and high-quality delivery of projects, reports, and services.
• Gather client feedback and market intelligence to inform product roadmap and go-to-market strategies.

Qualifications

Required

• 4–7+ years of experience in account management, client success, or strategic partnerships, preferably in:
• Ad tech / martech
• Media & entertainment / streaming
• SaaS / data & analytics / AI platforms
• Proven track record of managing and growing enterprise or strategic accounts.
• Strong understanding of data, analytics, and/or AI-driven solutions and how they impact business performance.
• Experience working with cross-functional teams (sales, product, data/analytics, operations, engineering).
• Excellent communication, presentation, and storytelling skills, with the ability to simplify complex technical concepts for business stakeholders.
• Strong analytical skills; comfortable working with dashboards, reports, and performance metrics.
• Based on or able to work effectively with clients across the US West Coast time zone.

Preferred

• Experience with major Tech & Media companies (e.g., platforms, publishers, streaming services, gaming, digital content).
• Familiarity with digital advertising, audience measurement, attribution, or marketing analytics.
• Experience with CRM tools (e.g., Salesforce), BI tools (e.g., Tableau, Looker, Power BI), and collaboration tools (e.g., Slack, Jira).
• Bachelor’s degree in Business, Marketing, Communications, Data/Analytics, or related field; MBA or equivalent experience a plus.

Key Competencies

• Client-centric mindset and strong relationship-building skills
• Commercial acumen and negotiation skills
• Strategic thinking with the ability to connect data and technology to business outcomes
• Problem-solving and issue resolution under time pressure
• High ownership, accountability, and follow-through
• Ability to work independently and collaboratively in a fast-paced, evolving environment

This job description is not intended to cover or contain a comprehensive listing of all responsibilities, duties, or activities that are required. Responsibilities, duties, and/or activities may change, or new ones may be added at any time with or without notice.

If you are a motivated professional with a passion for delivering impactful solutions, we’d love to hear from you. Apply today to be part of a dynamic and forward-thinking team at Straive.

“Straive is an Equal Opportunity Employer. Our policy is clear: there shall be no discrimination based on age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation.

We are an inclusive organization and actively promote equality of opportunity for all with the right mix of talent, skills and potential. We welcome all applications from a wide range of candidates. Selection for roles will be based on individual merit alone.”

Overview

The VP, Account Director leads senior client relationships and drives strategic growth across key healthcare and pharmaceutical accounts within a healthcare advertising environment. This role leads integrated teams to deliver high-impact marketing initiatives while ensuring alignment with client business objectives and regulatory requirements.

The VP, Account Director provides strategic oversight, mentors account teams, and collaborates closely with cross-functional partners to ensure the successful execution of integrated campaigns across multiple channels. This leader plays a critical role in driving client satisfaction, operational excellence, and business growth.

This position is based in New York City and follows a hybrid work model, requiring three days in the office (Tuesday–Thursday).

Key Responsibilities

Client & Account Leadership

• Serve as the senior strategic partner for key healthcare and pharmaceutical clients, building trusted relationships and providing proactive counsel.
• Lead account teams to deliver work that aligns with client objectives, timelines, and quality expectations.
• Champion brand strategy and ensure consistent execution across campaigns and deliverables.

Strategic Direction & Growth

• Translate client business goals into integrated marketing strategies across multiple channels, including digital, social, print, and medical communications.
• Identify opportunities for organic growth and support new business development efforts and pitches.
• Lead strategic planning discussions and contribute to quarterly business reviews.

Team Leadership & Collaboration

• Lead and mentor account team members, fostering a collaborative, high-performing culture.
• Partner with creative, strategy, medical, digital, and project management teams to ensure seamless campaign execution.
• Provide clear strategic direction and guidance to internal teams.

Financial & Operational Management

• Oversee account financial performance including forecasting, SOW development, and budget management.
• Ensure accounts operate efficiently while maintaining profitability and strong client satisfaction.
• Monitor project scope, timelines, and resources to ensure successful delivery across work streams.

Compliance & Industry Expertise

• Ensure all work adheres to healthcare industry regulations, including FDA and MLR requirements.
• Maintain a strong understanding of the pharmaceutical advertising landscape and evolving industry trends.

Qualifications

• 10–15+ years of healthcare or pharmaceutical advertising experience, with a proven track record leading integrated accounts.
• Demonstrated ability to build strong client relationships and deliver strategic marketing programs in regulated healthcare environments.
• Proven leadership experience managing cross-functional teams and mentoring account staff.
• Strong financial acumen with experience managing account budgets, forecasting, and profitability.
• Excellent communication and presentation skills with the ability to influence senior clients and internal stakeholders.
• Experience in ophthalmology and/or rare disease strongly preferred.
• Bachelor’s degree required.

Equal Opportunity Employer

Moon Rabbit embraces and celebrates diversity, inclusivity, and equal opportunity. We are committed to building a team that reflects a wide range of backgrounds, perspectives, and experiences. As a global agency serving global clients, we believe that a more inclusive workplace enables us to produce stronger, more impactful work together.

Moon Rabbit is proud to be an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.

The Senior Account Executive is a key client partner responsible for managing day-to-day relationships and leading the execution of integrated pharmaceutical and healthcare marketing initiatives in a regulated environment. This role serves as the central liaison between clients and internal teams, ensuring projects are delivered on time, within budget, and aligned with client business objectives.

Working closely with strategy, creative, media, medical, and project management teams, the Senior Account Executive helps drive the successful execution of campaigns while maintaining compliance with Medical, Legal, and Regulatory (MLR) review processes, FDA guidelines, and healthcare marketing best practices. The role also supports account growth, contributes to strategic discussions, and mentors junior team members to ensure strong collaboration and high-quality deliverables.

Candidates with experience at the Senior Account Executive or Account Supervisor level are encouraged to apply; title and compensation will be commensurate with experience.

This position is based in New York City and follows a hybrid work model, requiring three days in the office (Tuesday–Thursday).

Key Responsibilities

Client Partnership & Account Leadership

• Serve as a primary point of contact for assigned healthcare and pharmaceutical clients, building trusted relationships and ensuring clear communication across projects and initiatives.
• Manage day-to-day account activities, ensuring work is aligned with client objectives, timelines, and budgets.
• Lead the development of project briefs and ensure internal teams are aligned on deliverables, timelines, and expectations.

Campaign Execution & Cross-Functional Collaboration

• Partner with strategy, creative, medical, digital, media, and project management teams to deliver integrated marketing campaigns across channels.
• Ensure work is on strategy, compliant with healthcare regulations, and delivered with high quality and accuracy.
• Support the development of client presentations, status updates, and strategic recommendations.
• Mentor and support junior account team members, helping maintain strong team collaboration and performance.

Financial Management & Account Growth

• Support account leadership in managing project budgets, scopes of work, and financial tracking.
• Monitor timelines and budgets to ensure projects remain within scope and identify potential risks early.
• Contribute to identifying opportunities to expand client partnerships and grow the agency’s scope of work.
• Participate in strategic discussions and long-term planning for key accounts as appropriate.

Qualifications

• 3–6 years of experience in account management within an advertising, marketing, or healthcare communications agency.
• Experience supporting pharmaceutical, biotech, or healthcare brands within a regulated marketing environment.
• Familiarity with Medical, Legal, and Regulatory (MLR) review processes and development of compliant marketing materials.
• Demonstrated ability to manage multiple projects and timelines in a fast-paced agency environment.
• Experience collaborating with cross-functional teams including creative, strategy, media, medical, and analytics.
• Strong communication and presentation skills with the ability to interact confidently with clients and internal teams.
• Understanding of integrated marketing campaigns across multiple channels.
• Bachelor’s degree in Marketing, Advertising, Communications, Business, or a related field.
• Title and compensation will be commensurate with experience.

EQUAL OPPORTUNITY EMPLOYER

Moon Rabbit embraces and celebrates diversity, inclusivity, and equal opportunity. We are committed to building a team that reflects a wide range of backgrounds, perspectives, and experiences. As a global agency serving global clients, we believe that a more inclusive workplace enables us to produce stronger, more impactful work together.

Moon Rabbit is proud to be an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.

Job Title: Sr. Customer Account Rep

Location: Simi Valley, CA 93063

Duration: 06 Months contract (Potential temp to perm)

Payrate: $35/hr.- $38/hr. (depending on experience).

Shift: 1st shift, M - F | 8:00am - 4:30pm

Must Haves (Required): SAP and Aerospace experience (reference the job description for more)

Position Summary:

The Senior Customer Account Representatives will manage a variety of customer accounts to deliver world-class service and support by directly overseeing score cards, immediately responding to inquiries, and joining with the planning team to accurately forecast demand. By utilizing the High Performance System, the Senior Customer Account Representative will serve as the primary interface for a variety of customers, responsible for ensuring the most efficient and positive relationship with customers, while enabling level-loading of production and expeditious resolution of customer assertions. They will also work closely with key internal stakeholders and have a solid internal network relevant to the customers they support.

Responsibilities:

• The Senior Customer Account Representative will oversee different customer accounts, particularly those with Long Term Arrangement (LTA) contracts as well as some more bespoke customers.
• Support the strategic account managers working on new business due to their knowledge and understanding of the existing customer portfolio and may be required to support bid-related activities.
• The Senior Customer Account Representative has responsibility for ensuring that the price is accurate for customer orders such as miscellaneous repairs or spares quotes, which may include orders of significant value.
• Seeking buy-in from various key internal stakeholders before responding to new customer requests and presenting information back to the customer.
• Responsible for the contract review process, working closely with Commercial colleagues internally.
• Act as the voice of the customer and ensure timely resolution to all customer orders and enquiries.
• Support the production of the monthly and annual forecasts based on historical sales and customer trends, supporting forecasting and planning.
• Receive, review, and enter purchase orders into the enterprise resource planning (ERP) system and delegate to the administration team as required.
• Responsible for ensuring the PO is accurate and internal stakeholders have provided agreement. Formally acknowledge the PO with the customer.
• Responsible for ensuring customers are responded to in a timely manner and they are accountable for the communication both internally and externally.
• Works closely with all internal functions, including Trade Compliance, Finance etc. to ensure everything is placed to enable Parker Meggitt is able to deliver to the customer.
• Able to escalate matters to the Customer Account Manager and use judgement as to when this appropriate.
• Be aware of legislation requirements and keep up to date with Parker Meggitt internal training on such topics.
• Track and reconcile internal and external customer score cards, which includes verification of the metrics by which Parker Meggitt is judged.
• Collaborate directly and attend meetings with the Finance function, including shared service teams, to manage and reduce accounts receivables, accountable for resolving disputes that affect cash collection.
• Deliver quotations to customers and coordinate with various functional leaders to ensure questions are answered until the order is received or the opportunity is closed as lost.
• Monitor and actively manage customer portals to ensure prices, quantities, lead times and contract terms are acceptable in accordance with authority delegated by appropriate functional leaders (i.e., Finance, Commercial, and Operations).
• Utilize business systems, including CRM, portal management and workflow tools, to expedite the process of receiving, reviewing, responding and booking orders.
• Resolve customer complaints, which may include warranty, delivery, or quantity disputes, and in the most beneficial manner.

Qualifications:

• Awareness of the regulations pertaining to the products and customers for which the employee is responsible (i.e., FAR, DFARS, DEFCONS, etc.)
• Ability to understand and follow specific instructions and procedures
• Ability to gather data, to compile information, and prepare reports
• Strong verbal and written communication skills
• Presentation skills
• Ability to influence stakeholders
• Excellent customer service orientation
• Track record of building and maintaining customer/client relationships
• Well-organized, detail-oriented, and ability to multi-task
• Ability to work independently and prioritize duties with minimal supervision, in order to meet deadlines
• Strong prioritization skills
• Ability to visualize and plan objectives and goals strategically
• Conflict management skills
• Decision making skills

Education: High School Diploma/Equivalent and work experience that will allow successful performance of job expectations

Years Experience:

• 4-6 years of experience in customer account management or similar.
• Customer service, Microsoft Office Suite, SAP, , Robot Morning/Demand Line.

Nice To Haves (Optional): customer portal experience, backlog reconciliation experience, scorecard reconciliation experience

Years of Experience (Required): 4+ years

Preferred but NOT required: Bachelor's Degree and equivalent industry experience

• Build and maintain strong, long-term relationships with assigned accounts
• Conduct regular meetings and engagements to review program performance and objectives

• Serve as the primary point of contact for account communications, including written correspondence, virtual meetings, and ticket coordination

• Develop and implement plans aligned with account goals to support program growth and success

• Analyze program data to evaluate performance and identify opportunities for improvement

• Partner with internal teams to ensure accurate, timely delivery of services and aligned communication

• Provide education and guidance on internal platforms, tools, and operational processes

• Address concerns efficiently to support satisfaction and retention

• Stay informed on industry trends and regulatory updates related to the 340B program

• Identify and mitigate risks to support program integrity and organizational interests

Qualifications

Education

• Bachelor’s degree required

• 2+ years of experience in 340B administration or account management
• Strong understanding of the 340B program and operations
• 2+ years of experience in a direct, client-facing role providing one-on-one support
• 340B ACE certification preferred

• Excellent written and verbal communication skills
• Strong organizational and time-management abilities
• Ability to manage multiple priorities and deadlines
• Proficiency in Microsoft Office Suite, with strong Excel skills
• Experience using CRM platforms (e.g., Salesforce)
• High attention to detail and accuracy
• Ability to work independently in a remote environment while collaborating with a team
• Customer-focused, service-oriented mindset

Service Account Manager

The Service Account Manager is a vital part of the U.S. Engineering Service team that is responsible for sales and operations activities. Oversees all aspects of the service business for specific customers. It is the responsibility of the Service Account Manager to cultivate existing customer relationships, maintain and enhance service agreements, identify and sell additional service repair and project work, and work closely with other service team members to provide value to U.S. Engineering Company customers. The selected Service Account Manager will be located in either Topeka, KS or Manhattan, KS.

Principal Duties and Accountabilities:

• Overall responsible for account management, and customer satisfaction for specified customers.
• Responsible for selling, managing, and the renewal of preventative maintenance and other service agreement offerings for specified customers.
• Responsible for developing the appropriate repair or replacement approach, estimating repairs / replacements / services, and presenting proposals to specified service customers.
• Manages all assigned accounts to achieve sales plan volume and profitability goals.
• Responsible for identifying, qualifying, managing, and executing solutions / special projects for specified customers.
• Surveys and generates proposals for Planned Maintenance Agreements and Projects leveraging technical experts for estimating and identifying the best customer solution.
• Identifies opportunities for future service work / projects. Responsible for networking internally and externally to pursue opportunities.
• Works with the operations team to ensure project is delivered as proposed.
• Continuous customer engagement of assigned accounts to include problem solving, proposal generation, qualifying and selling quoted repair or project solutions, selling additional lines of service, and identifying additional work opportunities to maximize value to customer base.
• Provides technical and estimating support as needed for sales team within assigned region.
• Ensures customer expectations are consistently met or exceeded. Service Account Managers support the invoice approval process for assigned accounts and House accounts as identified.
• Develop and execute a written account plan for assigned accounts.

Education:

• Bachelor’s Degree in Construction Management or HVAC not required, but a plus or equivalent years of experience.

Experience:

• In-depth knowledge of HVAC and/or PLUMBING systems as well as servicing of those systems.
• Equivalent combination of field and relevant leadership experience will be considered.
• Minimum of 6 years of relevant experience is required. This could include any of the below, or a combination of:
• Project management, service management, and sales within commercial and industrial environments in the mechanical construction industry.
• Field experiences servicing and/or installing HVAC and/or PLUMBING systems.

Knowledge, skills, and abilities:

• Knowledge of mechanical service and construction industry practices, processes, and standards – including systems design, installation, and servicing.
• Must possess technical knowledge of HVAC systems, as well as a basic knowledge of plumbing systems (Will be required to also manage plumbing accounts).
• Ability to maximize performance of project team through innovative and effective management techniques.
• Superior communication and interpersonal skills, such as diplomacy, persuasion, etc… are essential to develop and foster effective professional relationships.
• Time management and organizational skills.
• Basic level of financial acumen necessary to manage project budget / performance.
• Knowledge of the following computer programs: MS Word, Excel.
• Strong problem-solving, negotiation, and conflict-management skills.

Physical and/or travel demands:

• Routine daily driving to Flint Hills region customer account sites required.
• Infrequent overnight travel may be required, based on customer account assignments.
• Physical demands include walking on uneven surfaces, climbing ladders, bending, kneeling, and lifting. Position includes sitting and standing, use of telephone, keyboard, and computer monitor.

Benefits and Compensation:

• The range for this position has been established at $90k to $127K annually and is U.S. Engineering Service’s good faith and reasonable estimate at the time of the posting. The compensation offered to the finalist selected for this role will be based on a variety of factors, including but not limited to internal equity, experience, education, specialty, and training. Compensation for this role includes a base salary complemented by commission opportunities based on the Account Manager’s individual sales performance and attainment of sales targets
• Your total compensation will go beyond the number on your paycheck. Team members are eligible for a year-end bonus based on company and/or individual performance as well as paid time off. An industry-leading benefits package, including health, dental, and vision plans, matching retirement contributions, and matching 529 contributions all add to your bottom line.

This position will be posted until April 30th, 2026. To apply, please visit must be legally authorized to work in the United States on a full-time basis without requiring future sponsorship for employment visa status.

U.S. Engineering Service is an Equal Employment Opportunity Employer and shall provide equal employment opportunities to all people in all aspects of employer-employee relations, without regard to race, color, creed, national origin, religion, sex, age, sexual orientation, gender identity, disability or veteran status.

U.S. Engineering Service is compliant with the Drug Free Workplace Act, and all offers of employment are contingent upon the completion of a pre-employment drug screen.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities and job specifications required of employees so classified. U.S. Engineering reserves the right to revise as needed. The job description does not constitute a written or implied contract of employment.

Title: Sales Operations / Account Support Specialist – Hybrid Role (Plymouth, MA)

Location: Plymouth, MA – Hybrid (Remote Thurs, Onsite Fri)

Pay: $22–$27/hour

Position Type: Contract-to-Hire (Start ASAP)

About the Role

We’re partnering with a fast-growing consumer products company specializing in hydration products to hire two Sales Operations / Account Support Specialists. This role is ideal for someone with a strong administrative and customer service background who is fluent in Spanish and wants to grow into sales operations.

The team supports Latin American business customers and works closely with Sales leadership to manage accounts, operations, and customer communication. This is a contract-to-hire role with the opportunity to prove your value and transition to a permanent position.

What You’ll Do

• Support existing Latin American customer accounts via email and phone (Spanish required)
• Manage account transitions, contacts, invoicing, and other operational tasks
• Partner closely with Sales leadership and internal teams to ensure smooth account management
• Assist with internal documentation, reporting, and coordination as needed
• Focus on account management and sales operations—no cold calling or new business development
• Maintain accurate records and account data while providing exceptional customer service

What We’re Looking For

• Fluent in Spanish (written and spoken)
• Strong customer service and administrative background
• Experience supporting sales teams or managing existing client accounts
• Professional email communication skills (Spanish preferred for client contact)
• High attention to detail and ability to manage invoices, contacts, and account data
• Self-starter who can work independently while collaborating with cross-functional teams
• Comfortable in a business casual, hybrid work environment

Why You’ll Love It

• Competitive hourly pay: $22–$27/hour
• Hybrid work schedule (remote Thurs, onsite Fri)
• Opportunity to work closely with Sales leadership on operational and account management tasks
• Exposure to a growing, globally recognized consumer products company
• Contract-to-hire opportunity with potential for permanent conversion
• Perfect for someone with administrative or customer service experience looking to grow into a sales operations role

Addison Group is an Equal Opportunity Employer.

We provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, or status as a covered veteran in accordance with federal, state, and local laws. Reasonable accommodations are available for qualified individuals with disabilities upon request.

Job Overview – Commercial Insurance Account Manager

Compensation: $65,000 – $75,000/year + bonus

Location: Springfield, MA

Schedule: Monday to Friday (Hybrid)

Atlantic Group is hiring a Commercial Insurance Account Manager in Springfield, MA for our client. In this role, you will support commercial lines account management, client service, renewals, and policy marketing across an existing book of business. You will partner with Producers, carriers, and underwriters to manage day-to-day account needs, prepare proposals, review policy information, and help drive responsive service and long-term account retention.

Responsibilities as the Commercial Insurance Account Manager:

• Account Management: Service an existing book of commercial insurance accounts while providing responsive support throughout the policy lifecycle.
• Client & Carrier Communication: Communicate with clients, carriers, and underwriters to resolve issues and support ongoing account needs.
• Renewal & Marketing Support: Assist with renewals, remarketing efforts, and carrier submissions to support retention and coverage options.
• Proposal & Quoting Support: Prepare insurance proposals and support quoting across commercial lines.
• Policy Servicing & Documentation: Process policy changes, review coverage documentation, and maintain accurate account records.

Qualifications for the Commercial Insurance Account Manager:

• Experience: 2+ years of commercial insurance, commercial lines account management, or insurance client service experience is required.
• Industry Knowledge: Knowledge of commercial insurance products including commercial auto, workers’ compensation, general liability, and property coverage is required.
• Technical Skills: Experience with agency management systems, rating tools, insurance carrier portals, and Microsoft Office is preferred.
• Skills & Attributes: Strong written and verbal communication skills, relationship management ability, organization, problem-solving skills, and the ability to lead conversations and navigate client challenges effectively are essential.

Application Notice: Qualified candidates will be contacted within 2 business days of application. If an applicant does not meet the above criteria, Atlantic Group will keep your resume on file for future opportunities and may contact you for further discussion.

ID #48304