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With a passion for life

Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers - and to save more lives, we need team players, forward thinkers, and game changers.

Are you looking for an inspiring career? You just found it.

Paragonix Technologies markets organ transportation devices that safeguard organs during the journey between donor and recipient patients. Our devices incorporate clinically proven and medically trusted cold preservation techniques in a novel suspension system to provide unprecedented physical and thermal protection. Our product portfolio spans cardiac, thoracic, and abdominal preservation devices to improve donor organ quality and extend donor organ transport time.

Position Overview:

This commercial role will report directly to the Area Sales Director. This position will be primarily responsible for sales results & clinical account management within assigned Organ Procurement Organizations. Sales results include direct account sales as well as driving transplant center demand via consignment and collaboration with territory managers on product pull through. Successful collaboration across the national sales, logistics and clinical teams is critical to success in this role.

This role is a variable leveled role, dependent on experience and performance. Applicable Job Titles for this role include Strategic Account Specialist & Strategic Account Manager.

Primary responsibilities will include:

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• Achieve a minimum of 100% monthly, quarterly, and annual quota.
  
• Maintain and/or increase ASP where applicable, gain market share quarter over quarter and year over year within aligned territory.
  
• Serving as the in-person face and primary representative of Paragonix to the OPO.
  
• Differentiate Paragonix products & services, from the current standard of care and competitive products. Call points will include but are not limited to OPOs, adult and pediatric transplant surgeons, medical directors, medical transplant physicians, fellows, transplant administration and Csuite.
  
• Closely monitor all cases within assigned OPO for quality, customer experience and staff competence. Provide escalation trouble shooting as needed or requested.
  
• Develop and leverage relationships with multiple stakeholders across the transplant eco-system, including but not limited to: OPO leadership, AOCs, Preservationists, Perfusionists, buyers and inventory managers. Transplant center Surgeons, especially Kidney Surgeons.
  
• Differentiate Paragonix products by discussing clinical data; conducting in-services & training; attending local, regional, and national conferences, and supporting cases on a regular basis.
  
• Cross-sell Paragonix full product portfolio
  
• Communicate territory needs, trends, and problems to Area Director.
  
• Providing guidance and recommendations to medical transplant teams in the proper, safe, and effective use of highly specialized organ preservation equipment for use in organ transplant procedures. This position requires highly specialized knowledge of the organ preservation device and the ability to make
  

quick, independent decisions and provide independent guidance on the proper and effective use of the organ preservation equipment.

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• Responsible for guidance and recommendations on the use of the Paragonix App and training customers to enable the safe and effective use of organ preservation equipment on a case-by-case basis to meet their particular circumstances.
  
• Provide guidance and recommendations to medical teams with case support on usage of organ preservation devices and associated applications on an independent, case-by-case basis in matters of time-critical transplant situations in order to gain incremental business.
  
• Collaborates with and provides feedback to Product team, Clinical team, Logistics team and local sales teams as required.
  
• Required to maintain supply of field inventory as needed by Paragonix for local OPO back-up.
  
• OPO owned and consigned inventory management across all products.
  
• Case support coverage for assigned OPOs as designated by customer or management request.
  
• In person & remote customer training and education for all Paragonix devices.
  
• May be responsible for providing field intelligence reports on competitive activity, changes in markets, distribution, and pricing, as well as input on customer preferences and product features.
  
• Cost effectively manage time and assets.
  
• Maintain proficient level of product knowledge in all assigned product lines Required Skills:
  

Strong clinical understanding of the transplant system. Solid OPO knowledge, organization, communication and fundamental understanding of transplant clinical considerations and operations. Ability to communicate effectively and train others. Project, relationship and account management. Leading through influence.

Other Requirements:

• 
  
• This role is a remote (US), field based position with expectations of regular in-person sales & clinical support in OPOs and hospitals.
  
• Must be willing to travel domestic and/or internationally, including overnights and air travel, up to 75% of the time.
  
• Must be willing to be available after-hours and formally on-call related to the nature of conducting clinical support in the transplant space. Primary for clinical escalation coverage at assigned OPOs as needed (including holidays, weekend, evenings).
  
• Must be able to carry bulky items up to 30 lbs, stand for extended periods of time and prolonged, unpredictable hours in high stress environments such as operating rooms.
  
• Excellent with interpersonal, customer service, clinical and technical skills.
  

Minimum Education:

• 
  
• Minimum B.A./B.S.or equivalent education or experience in related field Minimum Experience:
  
• At least 3 years of OPO, Transplant, Medical Device experience, Nursing or equivalent experience
  

Preferred Qualifications:

• 
  
• 
  
  • 
    
  • At least 2 years of Paragonix clinical experience.
    
  • Sales Experience
    
  • Account Management Experience
    
  • Previous OPO Preservationist or perfusionist.
    
  
  
  

Salary Range: Total comp of $260k (including base of $85k plus target incentive)

#LI-LG1

About us

With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries.

Benefits at Getinge:

At Getinge, we offer a comprehensive benefits package, which includes:

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• Health, Dental, and Vision insurance benefits
  
• 401k plan with company match
  
• Paid Time Off
  
• Wellness initiative & Health Assistance Resources
  
• Life Insurance
  
• Short and Long Term Disability Benefits
  
• Health and Dependent Care Flexible Spending Accounts
  
• Commuter Benefits
  
• Parental and Caregiver Leave
  
• Tuition Reimbursement
  

Getinge is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, genetic information, national origin, disability, protected veteran status or any other characteristic protected by law.Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.

About the Company

Bring your customer focus, analytical mindset, and operational coordination skills to Hermes Abrasives, a cutting-edge subsidiary of WALTER Surface Technologies. Since 1952, WALTER has built a reputation for high quality and innovation in surface treatment technologies and is a global leader in high-performance solutions for the metalworking industry. Our philosophy centers on empowering customers to work smarter and achieve excellence through superior technology, products, performance, safety, and durability—driving increased productivity and profitability.

About the Role

We are seeking a highly organized and customer-focused Customer Support & Internal Sales Representative to support North American Coated Abrasives operations. This hybrid role blends customer service excellence with internal sales, pricing analysis, and operational coordination. This position serves as a primary liaison between customers, Territory Sales Managers, Customer Service, Finance, and global manufacturing partners. Success in this role requires strong attention to detail, commercial awareness, and the ability to manage multiple priorities while protecting margin, ensuring order accuracy, and maintaining service standards. This is a cross-functional role with direct impact on customer satisfaction, pricing integrity, inventory management, and overall account health.

Responsibilities

• Order Management & Fulfillment
• Accurately enter, manage, and monitor customer orders in SAP.
• Coordinate production schedules, inventory levels, and delivery timelines.
• Expedite orders and coordinate air freight/import shipments when required.
• Track lost or damaged shipments and manage return logistics.
• Maintain open order and inventory forecast reports (P2D).
• Proactively communicate order updates, delays, and changes to customers.
• Pricing & Profitability Management
• Approve and analyze pricing requests within established guidelines.
• Evaluate margin impact using cost-of-goods data.
• Generate material numbers to determine cost structures.
• Prepare and maintain Competitive Pricing Reports (CPRs).
• Support special pricing arrangements and volume-based agreements.
• Provide historical cost and margin analysis to Territory Sales Managers.
• Customer & Account Management
• Serve as primary contact for customer and distributor inquiries.
• Oversee new account applications and evaluate credit worthiness.
• Maintain SAP account records and documentation.
• Resolve service issues, complaints, returns, and disputes.
• Provide invoices, delivery notes, and pricing documentation upon request.
• Inventory & Financial Support
• Monitor consignment and ABR inventory accounts.
• Prepare inventory count sheets and reconcile discrepancies.
• Support Accounts Receivable with past-due balances and disputes.
• Upload invoices to customer portals and assist with reconciliation requests.
• Sales & Operational Support
• Support Territory Sales Managers with profitability analysis and reporting.
• Prepare open order and sales activity reports.
• Coordinate international shipments and proforma invoices.
• Assist Customer Service with escalated issue resolution.

Qualifications

• Associate degree in Business, Marketing, or related field
• 2+ years of experience in Customer Service, Sales Support, or Inside Sales
• Proficiency in Microsoft Office (Excel, Word)
• D365 CRM experience
• Strong analytical and communication skills
• Authorized to work in the United States

Required Skills

• Customer Service Excellence: Responsive, solution-oriented, and professional
• Pricing & Margin Analysis: Understands cost drivers and profitability impact
• ERP & CRM Proficiency: Strong working knowledge of SAP and D365
• Supply Chain Coordination: Aligns production, logistics, and customer demand
• Financial Acumen: Cost awareness and margin sensitivity
• Organizational Agility: Manages multiple priorities under deadlines
• Attention to Detail: Ensures accuracy in orders, pricing, and documentation
• Cross-Functional Collaboration: Works effectively across Sales, Finance, and Operations

Preferred Skills

• Bachelor’s degree
• 3–5 years of experience in Sales Operations or Internal Sales
• SAP experience
• Experience in coated abrasives or industrial distribution
• Familiarity with pricing models and margin analysis

Pay range and compensation package

Hybrid office environment with cross-functional collaboration. Hourly / Non-Exempt (FLSA). Department: Internal Sales.

Equal Opportunity Statement

What Success Looks Like (First 12 Months)

• Orders are entered accurately with minimal rework or corrections
• Pricing approvals align with margin targets and company guidelines
• Customers receive proactive communication and timely resolution of issues
• Inventory and consignment accounts remain accurate and reconciled
• Territory Sales Managers receive reliable profitability and sales reporting
• Reduced disputes, improved on-time delivery, and strengthened customer relationships
• Consistent execution that protects both service standards and profitability

In office position located in Katy, Texas. Hour are 8am - 5pm, Monday to Friday. Not remote or flex.

SUMMARY

The Sales Support Associate (SSA) is a critical inside-sales and operations support role responsible for managing key dealer interactions, government and cooperative contract programs, and sales reporting. The primary focus of this role is to support inbound dealer activity, contract administration, data management, and reporting accuracy - ensuring a high level of responsiveness and compliance across key accounts.

In addition, the SSA provides supplemental administrative, sales, and process support to the Regional Business Manager (RBM) team, enabling RBMs to focus on coaching, training, and strategic, high-impact dealer engagement. For success must possess expert level Excel and Power BI skills.

Relocation for this position cannot be supported and qualified candidates must have the authorization to work in the USA without support.

SPECIFIC RESPONSIBILITIES

Dealer & Inside Sales Support

• Serve as the primary point of contact for inbound calls and inquiries from key account dealers.
• Provide proactive, remote coverage for designated Key Account dealers, including monthly outbound touchpoints.
• Respond to dealer questions regarding pricing, availability, configurations, and contract eligibility.
• Act as a consistent inside-sales resource to reduce transactional workload on field sales teams.

Government & Cooperative Contract Management

• Manage relationships and ongoing requirements for Sourcewell and other governmental or cooperative purchasing contracts.
• Prepare, submit, and manage contract documentation, renewals, and compliance requirements.
• Maintain and manage contract pricing, respond to dealer inquiries related to contract terms, and ensure accurate communication of eligibility and usage.
• Support bid-related documentation and specifications as required.

Sales Data, Reporting & Analytics

• Enter, maintain, and manage sales, contract, and dealer data within Power BI and related reporting systems.
• Oversee EDA and AEM data collection, submission, and reporting, ensuring accuracy and timeliness.
• Consolidate and maintain reporting used to track dealer performance, contract activity, and sales initiatives.
• Provide standard and on request reporting to internal LGNA stakeholders and dealer networks as needed.

Sales Operations Support

• Verify completion and accuracy of required sales documentation, including purchase orders, demo agreements, consignment agreements, and SPAR requests.
• Track and manage the status of demo and consignment agreements.
• Maintain accurate and current dealer records in the sales portal and related systems.

Field Sales Enablement

• Generate quotes and support pricing and availability requests for RBMs while they are traveling as necessary.
• Serve as an internal call-center resource for RBMs regarding machines and work tools.
• Coordinate with internal teams (e.g., Katy branch parts team) to source parts availability and technical information.
• Consolidate machine configurations, work tool specifications (e.g., bucket widths, pin diameters), and availability data from across the organization.
• Maintain current work tool availability and pricing documentation.

Forecasting, Planning & Programs

• Consolidate the RBM team’s 12-month rolling forecast for leadership review.
• Run standard monthly dealer reports for RBMs to share with their dealers.
• Track sales initiatives, program progress, and performance outcomes.
• Manage Sourcewell, Core, and Canoe program submissions and reporting.
• Track NPI launch timelines and coordinate communication between RBMs, Product Management, and leadership.

Process Improvement

• Identify manual, duplicative, or inefficient reporting and administrative processes.
• Consolidate information sources and support development of simplified reporting tools or platforms.

Above job description is not intended to be an all-inclusive list of duties & standards of the position. Incumbents will follow any other instructions, & perform any other related duties, as assigned by their supervisor.

Compensation range is $60K USD - $65K USD (DOE) + 10% bonus (nonexempt) plus OT

BENEFITS: Medical, dental, vision and life insurance packages offered. LGNA pays 100% medical, dental and vision insurance for employee only. Coverage on day one.

RETIREMENT: 401(K) plan, 100% match up to 6%, in accordance to company policy.

COMPENSATION: Competitive salary and bonus.

VACATION: 15 days of Paid Time Off (PTO) prorated the first year (until end of year / Dec) 15 days of PTO on Jan 1 of next year.

HOLIDAYS: 10 paid holidays a year, in accordance to company policy.

EQUIPMENT: Branded Clothing, Laptop, Cell Phone.

Join Helix Traffic Solutions – Traffic Control for a Safer Tomorrow

Helix Traffic Solutions is a national leader in traffic control, work zone safety, and roadway infrastructure services. Through a network of specialized operating companies across the U.S., Helix delivers reliable, high-impact solutions that protect lives, support infrastructure projects, and keep communities moving safely.

Traffic Safety Supplies is a proud member of the Helix Traffic Solutions network, serving Virginia and Maryland with a comprehensive range of traffic safety equipment, signage, and support services for projects of all sizes.

With a strong focus on quality, reliability, and compliance, Traffic Safety Supplies helps ensure safe, efficient operations across work zones and beyond. Our team is committed to delivering the products, speed, and service our clients need to keep projects on track.

Our services and capabilities include:

• Sales and supply of traffic control equipment, work zone materials, and personal safety gear
• Products that are high-quality, reliable, and fully compliant with safety regulations
• Fast-turn sign manufacturing, including construction, street, regulatory, and warning signs
• All signage produced to MUTCD standards, with an emphasis on speed and precision
• Equipment repair services with quick turnaround times to minimize downtime
• Trade-in and consignment options, making it easy to upgrade or manage equipment inventories

Known for being faster than the competition, Traffic Safety Supplies delivers dependable signage and equipment solutions that help keep work zones safe, organized, and efficient.

Why Work with Helix & Traffic Safety Supplies?

• A strong culture of safety, quality, and accountability
• Hands-on work supporting safe, compliant work zones
• Opportunities for training, advancement, and internal mobility
• The support of a national organization with strong regional expertise

What to Expect

Our work is fast-paced, detail-driven, and essential. Every role at Traffic Safety Supplies plays a vital part in keeping projects across Virginia and Maryland safe, compliant, and moving forward. If you’re dependable, quality-focused, and looking for a career with purpose, we’d be proud to have you on our team.

Position Overview

Traffic Safety Supplies is seeking a versatile Administrative / Accounting Assistant to support our accounting operations and help streamline daily financial processes. This role is critical in supporting increased scale and operational complexity while ensuring accuracy and efficiency.

This position will work closely with accounting leadership and play a key role in invoice processing, transaction management, and NetSuite-related functions.

Key Responsibilities

• Assist with daily invoice processing and transaction entry in NetSuite
• Support general accounting functions and reconciliations
• Help close operational gaps created by growth and increased transaction volume
• Provide administrative support related to accounting workflows
• Collaborate with accounting leadership to improve processes and efficiency
• Adapt to evolving responsibilities based on business needs

Qualifications

• 1–3+ years of experience in administrative support or accounting roles
• Experience with NetSuite or similar ERP systems preferred
• Strong attention to detail and organizational skills
• Ability to manage multiple tasks in a fast-paced environment
• Proficiency in Microsoft Office (Excel required)
• Strong communication skills and team-oriented mindset

Education: Associate’s or Bachelor’s degree in Accounting, Business, or related field preferred.

Relevant experience may be considered in lieu of a degree.

Our company’s Neuromodulation division focuses on implantable, non-opioid therapies for:

• Chronic pain (Spinal Cord Stimulation – SCS)
• Movement disorders (Deep Brain Stimulation – DBS)

This is a highly clinical, procedure-driven space where representatives are deeply embedded with physicians and frequently present in the OR.

What This Role Actually Is

This is not an entry-level clinical specialist role.

This is a senior territory leadership role with:

• Full territory ownership
• Strategic responsibility
• Revenue accountability
• Mentorship of other Territory Managers
• Capital equipment selling
• Referral network development

It operates very much like a business owner model within our company.

Key Responsibilities (Decoded)

1⃣ Territory Strategy & Growth

You are responsible for:

• Sales volume
• Market penetration
• Profitability
• Growing referrals of eligible pain patients

This includes:

• Expanding existing accounts
• Opening new implanting physicians
• Building referral pipelines from pain clinics

2⃣ Account Integration & KOL Development

You will:

• Build trust with implanting physicians
• Work closely with Clinical Specialists
• Develop relationships with Key Opinion Leaders
• Maintain a strong and consistent presence in accounts

This is a highly relationship-driven and credibility-based role.

3⃣ Capital Equipment & Implant Coordination

You will also:

• Evaluate capital equipment opportunities
• Coordinate implant schedules
• Manage consigned inventory
• Be accountable for fiscal performance

This adds operational and financial complexity to the role.

4⃣ Leadership Component

The position includes:

• Training and mentoring new Territory Managers
• Operating with a high degree of independence
• Exercising authority in making sales commitments

This signals:

A senior-level expectation

Informal leadership responsibility

Potential succession planning opportunity

Required Experience

• 8+ years of medical device sales experience
• 4+ years specifically in Neuromodulation

That neuromodulation experience is critical. This is not a role for someone new to the space.

This is a high-level territory seat.

What Makes This Role Challenging

• Highly matrixed environment
• Close collaboration with Clinical Specialists
• Up to 50% patient interaction
• Unpredictable procedure schedules
• Travel-intensive
• Tight deadlines

Because it is procedure-based, cases may be added with little notice.

Compensation Implication

While compensation is not listed, roles of this level typically include:

• Strong base salary
• Significant variable compensation
• High six-figure earning potential
• Car allowance
• Comprehensive benefits package

Given the required experience, this is positioned as a high-income territory.

Ideal Candidate Profile

This role is best suited for someone who:

• Has deep neuromodulation experience
• Maintains strong relationships in pain or movement disorder markets
• Wants full territory ownership
• Can mentor junior team members
• Is comfortable in OR settings
• Can manage both operational and financial components of a territory

LHH is seeking a dedicated and detail-oriented professional for a direct hire B2B Customer Service job opportunity in Hickory, NC! The ideal candidate has customer service and order entry experience within manufacturing or distribution and can work well in a fast-paced environment! This position is fully onsite Monday - Friday.

Responsibilities:

• Respond promptly to a high volume of inquiries via phone and email.
• Understand and evaluate client requirements to deliver tailored support.
• Act as a central point of contact between clients, logistics, production, and sales teams.
• Foster strong relationships with business accounts through clear and consistent communication.
• Ensure all client data and order details are accurately recorded and maintained.
• Achieve performance benchmarks related to order processing and call management.
• Oversee consignment inventory accounts, ensuring timely updates and replenishments.

Qualifications:

• Demonstrated experience in a customer-facing role, preferably in a B2B setting.
• Skilled in managing phone interactions with active listening and professionalism.
• Proficiency in Microsoft Excel, including functions like VLOOKUP and data sorting/filtering.
• Capable of adjusting communication style to suit various client personalities and needs.
• Strong verbal and written communication abilities.
• Excellent organizational skills with the ability to juggle multiple tasks and deadlines.
• Experience working with ERP platforms.
• Collaborative mindset and comfort working within a team-oriented environment.

Senior Supply Chain Manager

Location: San Leandro, CA

About the Company

Our client is a Series A startup building robots that build solar farms. This is a fast-moving company, which means constant opportunities for learning and growth. You’ll have a large impact on the direction of the company, and will be compensated accordingly. The company is MIT-founded and backed by top generalist and climate tech investors, including Energy Impact Partners, Founders Fund, Lux Capital, and Y Combinator (S21). If you are excited to work on interesting problems with direct climate impact, you’re going to fit right in with this team.

Key Responsibilities

• Drive end‑to‑end supply chain strategy for hardware/robotic systems, balancing cost, quality, delivery, and risk across custom and off-the-shelf component inputs
• Build, maintain, and continuously improve the company’s Bill of Materials; implement should‑cost/clean‑sheet models; drive PPV tracking and BOM roll‑ups that tie to finance
• Preempt supply chain bottlenecks by proactively planning for future system builds
• •Identify and mitigate risk across the supply base (single‑source, geopolitical, commodity volatility); create continuity plans and buffer strategies aligned to program schedules
• •Develop and execute category strategies, multi‑source/dual‑source critical parts, and negotiate capacity reservations, LTAs, and commercial terms
• •Drive down cost and lead time via creative sourcing, contract structure, and negotiation
• Help build a high‑performing team covering procurement, vendor management, expediting/execution, receiving, and accounts payable
• •Stand up scalable supplier management: scorecards, reviews, corrective actions, and supplier development to improve OTD and cost
• •Continuously improve accounts payable processes: vendor onboarding, COIs/W‑9s, credit/terms, POs, receiving
• •Coordinate closely with finance to manage equipment lease processes without slowing procurement
• Partner tightly with Design, Manufacturing, and Field Ops to flow R&D → production: integrate DFM/DFA and ECOs; ensure part readiness and ramp capacity
• Establish the operating system for materials: demand planning, MRP, and inventory policies (cycle counts, location control, kitting), and logistics strategy

Required Qualifications

• Operate effectively in the fast‑paced environment of a rapidly growing startup, with technical aptitude and excellent written and verbal communication
• Feel energized by a mission to accelerate the clean energy transition through automation
• Bring 5+ years in hardware/industrial/manufacturing supply chain roles, including 2+ years leading teams with measurable cost, delivery, and quality outcomes
• Are a strategic supply chain leader who is equally comfortable building the long‑term architecture and diving into the BOM to find dollar‑level savings
• Have deep experience with BOM costing across mechanical and electrical categories (fabrications, machining, harnesses, purchased assemblies)
• Are a sharp negotiator who can structure LTAs, capacity reservations, and pricing mechanisms that survive scale‑up and market swings
• Build clear processes and simple, scalable systems, owning data quality and driving disciplined S&OP/MRP execution
• Are fluent with ERP/MRP and source‑to‑pay concepts (items, AVL, lead times, safety stock, three‑way match, receiving) and comfortable partnering with Finance on reconciliations and cash forecasting
• Translate engineering changes into material plans and supplier actions; you understand ECOs, DFM/DFA, and the realities of prototype → production ramp
• Are based in or can relocate to the SF Bay Area

Preferred Qualifications

• Have scaled a supply chain function from one to n production for complex mechanical systems
• Have experience with complex industrial robotics/automation assemblies, and/or very large-scale components
• Have worked with MES/PLM/AP systems (e.g., ION, Silkline) and understand how to keep item and revision data in sync across engineering and ERP
• Have experience managing and helping build a team
• Have implemented VMI/consignment and/or kanban; understand import/export logistics and incoterms
• Are comfortable modeling in Excel (costed BOMs, PPV, sensitivity) and presenting insights to executives and the board

Compensation

Base pay is one element of the Total Rewards package which will also include comprehensive benefits and equity. The annual base salary range for this position is from $130,000 - 180,000. The actual base pay offered will be determined on factors such as years of relevant experience, skills, education, etc.

Equal Opportunity Employer - From the Company

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Berkner Group has been retained to execute this search. If you were contacted by Berkner Group, please reply to the person who contacted you. If you are applying to a job posting, please email your resume and a brief introduction to Please include your name and the title for this position ([Your name] - Sr. Supply Chain Manager - 7X4VW9W5) in the subject line of your email. We look forward to hearing from you!

Customer Service / Wholesale Order Specialist

Location: Downtown Los Angeles (Onsite)

About the Company

A founder-led fine jewelry manufacturer with over 25 years in business is seeking a strong wholesale customer service professional to join its growing team. The company partners with national retailers and independent jewelry stores across the U.S. and is currently in a significant operational growth and transformation phase.

The organization is focused on building structure, accountability, and scalable processes within its wholesale customer service and order management function.

Position Overview

The Customer Success/Wholesale Order Specialist is a hands-on role responsible for managing wholesale order flow, custom requests, retailer communication, and ERP documentation within a fast-paced manufacturing environment.

This is not a retail call center position. This role supports B2B wholesale accounts and works closely with production, inventory, and sales teams to ensure accurate and timely order execution.

This position reports to the Senior Customer Service Manager.

Key Responsibilities

Wholesale Order Management

• Process wholesale purchase orders, reorders, and custom builds
• Maintain accurate order entry within Microsoft Dynamics (or similar ERP system)
• Coordinate production timelines and inventory allocation
• Manage memo/consignment tracking and returns
• Support EDI coordination and retailer compliance requirements where applicable

Retailer Communication

• Serve as a point of contact for wholesale customers
• Provide order confirmations, timeline updates, and shipment details
• Proactively resolve order discrepancies and production issues
• Maintain detailed documentation of all communications

Process & Accuracy

• Ensure high standards of accuracy in order entry and documentation
• Support KPI tracking related to order flow and response times
• Identify workflow inefficiencies and suggest improvements
• Assist in implementing updated procedures as systems evolve

Cross-Functional Collaboration

• Partner with Sales, Production, Inventory, and Finance teams
• Coordinate custom orders between customer requests and manufacturing capabilities
• Support trade show preparation and post-show follow-up

Required Qualifications

• 3+ years of B2B wholesale customer service or sales support experience
• Strong understanding of wholesale order processes and retailer expectations
• Experience working in a product-based or manufacturing environment
• ERP experience required (Microsoft Dynamics/Navision preferred)
• Familiarity with EDI processes preferred
• High attention to detail and strong organizational skills
• Professional written and verbal communication skills

Preferred Qualifications

• Experience in fine jewelry manufacturing or wholesale
• Experience working with national retailers or major accounts
• Exposure to custom builds, special orders, or memo programs

What Success Looks Like

• Orders are processed accurately and efficiently
• Retailers receive proactive, professional communication
• Production coordination is smooth and well-documented
• Processes are followed consistently and improved where needed

We are actively interviewing for this opportunity so if are interested please apply and we can set you up with an interview this week.

About the Opportunity: Are you looking to build your career in a dynamic, fast-paced sales environment? We are seeking a highly motivated and dedicated Sales Service Coordinator to join our team in Fort Worth. In this entry-level customer service role, you will be the vital link between sales agents and four manufacturing plants, supporting major retail accounts like Home Depot, Lowe's, and Ace Hardware.

What You’ll Do:

• Act as the primary coordinator for retail accounts, working directly with sales agents and manufacturing plants.
• Review incoming orders and shipments, ensuring absolute accuracy on purchase orders.
• Manage inventory and billing for consigned products located at specific retail stores.
• Process orders that arrive hourly via an EDI system and an internal agent portal.
• Handle high-volume daily communication, primarily through email using Microsoft Outlook.
• Perform accurate data entry using 10-key input and apply basic math skills for daily tasks.
• Learn the full range of company products and their specific applications to better support the team.

Who You Are:

• Experience: No college degree is required, but previous office-level experience is highly preferred. Candidates with a background working in a sales office or direct sales have historically transitioned very successfully into this role and are strongly encouraged to apply!
• Detail-Oriented: You possess exceptional attention to detail to ensure quality work, prevent order errors, and navigate complex documents.
• Tech-Savvy: You have strong keyboarding and written communication skills. Experience with JDE Oracle or similar ERP systems is a major plus.
• Adaptable & Driven: You thrive in a fast-paced environment, can multitask effectively, and have a strong sense of urgency.
• Team Player: You are dependable, punctual, and ready to foster a collaborative work environment.

Work Environment Note: You will be working in an open cubicle environment within an active sales department that can occasionally get loud and rowdy. Because this is a continuous learning environment where team members learn by hearing each other handle situations, wearing headphones all day is not permitted.

Growing company with multiple locations has an outstanding opportunity available for a National Account Manager.

This is an onsite that requires minimal travel.

Main functions: The National Sales Account Manager is responsible for managing, supporting, and growing strategic national retail accounts, with primary responsibility for Menards, Lowes, and other assigned retail partners.

This role ensures customer satisfaction, drives sales growth, maintains retailer compliance, and coordinates cross-functionally with internal teams to deliver on operational, quality, and service commitments.

The position requires strong relationship management, analytical skills, attention to detail, and the ability to navigate complex retail systems and requirements.

Duties and Responsibilities: • Serve as the primary point of contact for retail accounts.

• Build, maintain, and strengthen relationships with key retail stakeholders, including merchant, inventory, sourcing, and compliance teams.

• Manage and support all aspects of the retail business relationship, ensuring alignment with customer expectations and company capabilities.

• Analyze retailer reports and portals to develop forecasts and support supply chain planning.

• Review, analyze, and interpret sales, inventory, and performance data to identify opportunities, risks, and corrective actions.

• Drive sales growth through various order types, including consignment, direct-to-store (DTS), bulk distribution, special orders, and new projects.

• Coordinate pricing strategies, annual rebate programs, and marketing initiatives with retail partners in the U.S.

and Canada, as applicable.

• Manage product setup, planogram updates, merchandising changes, and promotional activity in collaboration with the customer and internal teams.

• Oversee EDI transactions, including purchase orders (POs), advanced shipment notices (ASNs), invoices, and return-to-vendor (RTV) requests, ensuring accuracy and timeliness.

Some travel may be required for periodic visits to retail partners’ headquarters and regional locations.

• All other duties as assigned by manager.

Requirements • Minimum 5 years of account management, project or program management, or sales experience, preferably in building products or related manufacturing industries.

• Demonstrated experience managing large national or big-box retail accounts.

• Strong analytical skills with the ability to interpret sales and inventory data.

• Strong analytical skills with the ability to interpret sales, inventory, and operational data.

• Proven ability to manage complex retailer systems, portals, and compliance requirements.

• Experience with EDI processes, transaction types, and retailer compliance standards.

• Ability to coordinate with IT and supply chain teams to ensure EDI accuracy and efficiency.

• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.

• Excellent verbal, written, and presentation communication skills.

• Proficient in Microsoft Office Suite (Excel, PowerPoint, Outlook) and capable of learning retailer-specific systems.

• Ability to work independently while collaborating effectively with cross-functional teams.

• Self-motivated, detail-oriented, and customer-focused.

Education • Bachelor’s degree in Business, Marketing, or related field.

• Foreign language proficiency is a plus.