Consign Definition Jobs in Usa

Founded in 2008 by Los Angeles native Jeff Abrams, Rails has grown from a small label - started with just a single hat - into a full collection of women’s and men’s apparel. Sold at top international retailers and worn by a loyal following of celebrities and tastemakers, the brand has come to define a new classic heritage and relaxed sensibility. Rails is sold in 30 countries by more than 1000 retailers, including its own flagship stores in New York, San Francisco, Newport Beach, Paris, London and Amsterdam.

Summary:

This individual is fashion obsessed and client and brand centric with all efforts. With the goal of supporting client needs through styling efforts, this individual is a passionate brand ambassador who is responsible for promoting brand engagement with clients, partners and within their city. This role will act as a representative of Rails in the daily business operations of the store and support all store initiatives set out by management including superior client engagement, store upkeep, operational support, ensuring visual standards while driving for sales results and KPI goals.

The Keyholder reports to the Store Manager.

Responsibilities:

Performance:

• Support floor coverage, financial targets, visual merchandising standards, client service, and operational functions within the store both front of house and back of house are achieved
• Be a support to execute business plans to accelerate the business forward and remedy opportunities
• Culture: Be an ambassador to the brand and promote the culture of Rails internally and externally
• Ensure store atmosphere upholds the image of the brand

Client Centric:

• Support the acquisition and retention of clients are key focuses and as such create and cultivate client relationships for the store and brand overall
• Be sure that you and your teams deliver the best possible client experience with every type of engagement (in store, virtual, alternate mediums)
• Follow through on customer journey as required to ensure a content client
• Support the needs of the client through styling advice and suggestion with every engagement
• Solution oriented approach to finding resolutions to customer service issues

Marketing & Community:

• In partnership with Store Management Team, bring to life activations/ events in the store that seek client acquisition and focus on client retention/ development

Team Leadership:

• In alignment with Store Management continually coach, motivate, train and develop internal teams so they achieve performance goals and are set up for success with growth opportunities within the organization
• Support a positive work environment with teams and throughout store network including cross functional partners
• Support performance management initiatives with store teams
• Attend and participate at store meetings as required by the business
• Ability to manage and resolve conflict in the workplace

Visuals:

• Support the image of the store and ensure that is in line with corporate standards and store team is upholding these standards

Operations:

• Support inventory functions as set out by Store Management including receipts, reconciliations and transfers
• Protect all company assets including cash handling, inventory, expenses etc.
• Support Client Consignment business, ensuring a quick turnaround, strong take rate, and timely return of merchandise
• Support omnichannel functions, including Order-in-Store, Ship-from-Store, Pickup-in-Store, Reserve-in-Store, with a focus on achieving Omni-specific KPIs
• Provide support to ensure that all processes are compliant with legal, safety, and internal procedures
• Partner with cross functional partners including Stores within network, Operations, Visual Team, CRM, Retail Training, HR, Merchandise teams, Regional management as necessary
• Additional projects/ responsibilities may arise in accordance with the needs of the business

Requirements:

• At least 1+ years of experience in a keyholder position preferred
• Fashion enthusiasts and retail experience within women’s and men’s apparel preferred
• Ability to effectively create, manage and adhere to deadlines
• Familiar with key retail performance indicators
• Adaptable, a sense of openness, active listener, and compassionate
• Advanced organizational skills, writing and communication skills
• Expertise in Microsoft Office 365 Suite
• Comfortable and savvy with computer technology, including PC and iOS devices
• Travel approximately 10% of the time
• Ability to climb ladders
• Ability to lift 25+ lbs.

Rails is committed to providing equal employment opportunities and building a diverse workplace in all its forms and considers candidates without regard to race, color, religion, age, gender identity, sexual orientation, national origin, disability status, veteran status or any other characteristic protected by applicable laws. As an equal opportunity employer we welcome and consider all qualified applicants.

Founded in 2008 by Los Angeles native Jeff Abrams, Rails has grown from a small label - started with just a single hat - into a full collection of women’s and men’s apparel. Sold at top international retailers and worn by a loyal following of celebrities and tastemakers, the brand has come to define a new classic heritage and relaxed sensibility. Rails is sold in 30 countries by more than 1000 retailers, including its own flagship stores in New York, San Francisco, Newport Beach, Paris, London and Amsterdam.

Summary:

This individual is fashion obsessed and client and brand centric with all efforts. With the goal of supporting client needs through styling efforts, this individual is a passionate brand ambassador who is responsible for promoting brand engagement with clients, partners and within their city. This role will act as a representative of Rails in the daily business operations of the store and support all store initiatives set out by management including superior client engagement, store upkeep, operational support, ensuring visual standards while driving for sales results and KPI goals.

The Keyholder/Sales Associate reports to the Store Manager

Responsibilities:

Performance:

• Support floor coverage, financial targets, visual merchandising standards, client service, and operational functions within the store both front of house and back of house are achieved
• Be a support to execute business plans to accelerate the business forward and remedy opportunities
• Culture: Be an ambassador to the brand and promote the culture of Rails internally and externally
• Ensure store atmosphere upholds the image of the brand

Client Centric:

• Support the acquisition and retention of clients are key focuses and as such create and cultivate client relationships for the store and brand overall
• Be sure that you and your teams deliver the best possible client experience with every type of engagement (in store, virtual, alternate mediums)
• Follow through on customer journey as required to ensure a content client
• Support the needs of the client through styling advice and suggestion with every engagement
• Solution oriented approach to finding resolutions to customer service issues

Marketing & Community:

• In partnership with Store Management Team, bring to life activations/ events in the store that seek client acquisition and focus on client retention/ development

Team Leadership:

• In alignment with Store Management continually coach, motivate, train and develop internal teams so they achieve performance goals and are set up for success with growth opportunities within the organization
• Support a positive work environment with teams and throughout store network including cross functional partners
• Support performance management initiatives with store teams
• Attend and participate at store meetings as required by the business
• Ability to manage and resolve conflict in the workplace

Visuals:

• Support the image of the store and ensure that is in line with corporate standards and store team is upholding these standards

Operations:

• Support inventory functions as set out by Store Management including receipts, reconciliations and transfers
• Protect all company assets including cash handling, inventory, expenses etc.
• Support Client Consignment business, ensuring a quick turnaround, strong take rate, and timely return of merchandise
• Support omnichannel functions, including Order-in-Store, Ship-from-Store, Pickup-in-Store, Reserve-in-Store, with a focus on achieving Omni-specific KPIs
• Provide support to ensure that all processes are compliant with legal, safety, and internal procedures
• Partner with cross functional partners including Stores within network, Operations, Visual Team, CRM, Retail Training, HR, Merchandise teams, Regional management as necessary
• Additional projects/ responsibilities may arise in accordance with the needs of the business

Requirements:

• At least 1+ years of experience in a keyholder position preferred
• Fashion enthusiasts and retail experience within women’s and men’s apparel preferred
• Ability to effectively create, manage and adhere to deadlines
• Familiar with key retail performance indicators
• Adaptable, a sense of openness, active listener, and compassionate
• Advanced organizational skills, writing and communication skills
• Expertise in Microsoft Office 365 Suite
• Comfortable and savvy with computer technology, including PC and iOS devices
• Travel approximately 10% of the time
• Ability to climb ladders
• Ability to lift 25+ lbs.

Rails is committed to providing equal employment opportunities and building a diverse workplace in all its forms and considers candidates without regard to race, color, religion, age, gender identity, sexual orientation, national origin, disability status, veteran status or any other characteristic protected by applicable laws. As an equal opportunity employer we welcome and consider all qualified applicants.

WHY WORK FOR VERSACE

Our stores fully embody the spirit of Versace: Italian heritage, fearlessly Luxury forward, iconic design and a family first culture where we believe in the empowerment, motivation and growth of all employees.

Founded in 1978, Versace is one of the leading global fashion design houses. Versace designs, manufactures and distributes fashion and lifestyle products including haute couture, women and men RTW, accessories and fragrances.

WHO YOU ARE

Our contributors at Versace are stylish, fashionable and elevated individuals who have a drive to achieve results and a passion for customer engagement. Success starts with being an entrepreneur- by acting as a strong brand representative in the community you will grow your business through client relationship management and events. We encourage an innovative workplace to strategically drive the business by being solution oriented.

WHAT YOU WILL DO

The Senior Sales Associate will join our team reporting to the General Manager. You will be a Brand Ambassador by providing an exceptional client experience, embracing and promoting our Retail Excellence Program with our clients and staff alike.

Duties and Responsibilities

• Meet & exceed sales goal targets (daily, monthly, yearly)

• Meet & exceed targets for client data capture

• Create & foster genuine client relationships that will result in hitting and exceeding core KPIs: sales, UPT, ATV

• Maintain client relationships through after sales service: not limited to but to include thank you notes, follow up phone calls, follow through of product repair or maintenance

• Support the team in generating new client relationships while maintaining those that are existing

• Support the business through maintenance of daily operations such as, but not limited to, opening & closing the registers, visual maintenance, inventory tasks

• Set the example of operation excellence by following policies & procedures, while elevating the standards through usage of the proper tools & equipment

• Support the business by maintaining seamless inventory operations throughout the day

• Open and close consignments

• Process returns and exchanges

• Ability to communicate effectively & build strong partnerships with clients, peers, and management

• Develop business driving initiatives, contests and events

• Support the sales team through various coaching & training techniques

YOU’LL NEED TO HAVE

• Previous experience of at least 3 years in the Retail environment

• Organizational skills, accuracy and reliability

• Computer skills to include operation of retail point of sale system, Word, Excel and email

WE’D LOVE TO SEE

• Full understanding of specialty retail and a proven track record in clientelling

• Ability to thrive in a high paced retail environment.

• Ability to multi-task with ease while maintaining a balance of daily responsibilities

• A powerful personality that is entrepreneurial and sales focused

OUR DIVERSITY VALUE

At Versace, we are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences. Versace is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally recognized protected basis prohibited by applicable law.

Founded in 2008 by Los Angeles native Jeff Abrams, Rails has grown from a small label - started with just a single hat - into a full collection of women’s and men’s apparel. Sold at top international retailers and worn by a loyal following of celebrities and tastemakers, the brand has come to define a new classic heritage and relaxed sensibility. Rails is sold in 30 countries by more than 1000 retailers, including its own flagship stores in New York, San Francisco, Newport Beach, Paris, London and Amsterdam.

Summary:

This individual is fashion obsessed and client and brand centric with all efforts. With the goal of supporting client needs through styling efforts, this individual is a passionate brand ambassador who is responsible for promoting brand engagement with clients, partners and within their city. This role will act as a representative of Rails in the daily business operations of the store and support all store initiatives set out by management including superior client engagement, store upkeep, operational support, ensuring visual standards while driving for sales results and KPI goals.

The Keyholder reports to the Store Manager.

Responsibilities:

Performance:

• Support floor coverage, financial targets, visual merchandising standards, client service, and operational functions within the store both front of house and back of house are achieved
• Be a support to execute business plans to accelerate the business forward
• Culture: Be an ambassador to the brand and promote the culture of Rails internally and externally

Client Centric:

• Support the acquisition and retention of clients are key focuses and as such create and cultivate client relationships for the store and brand overall
• Ensure that you deliver the best possible client experience with every type of engagement (in store, virtual, alternate mediums)
• Follow through on customer journey as required to ensure a content client
• Support the needs of the client through styling advice and suggestion with every engagement
• Solution oriented approach to finding resolutions to customer service issues as necessary

Marketing & Community:

• In partnership with Store Management Team, bring to life activations/ events in the store that seek client acquisition and focus on client retention/ development

Team Player:

• Support a positive work environment
• Demonstrate your ability to support a positive environment and partner with teams and throughout store network including cross functional partners
• Support performance initiatives set out by Store Management
• Attend and participate at store meetings as required by the business

Visuals:

• Support the image of the store and ensure that is in line with corporate standards and store team is upholding these standards

Operations:

• Support inventory functions as set out by Store Management
• Protect all company assets including cash handling, inventory etc.
• Support guidelines surrounding Client Consignment business, ensuring a quick turnaround, strong take rate, and timely return of merchandise
• Support omnichannel functions, including Order-in-Store, Ship-from-Store, Pickup-in-Store, Reserve-in-Store, with a focus on achieving Omni-specific KPIs as set out by Management
• Ensure personal compliance when completing all processes as it pertains to legal, safety, and internal procedures
• Partner with cross functional partners including Stores within network, Operations, Visual Team, CRM, Retail Training, HR, Merchandise teams, Regional management as necessary
• Additional projects/ responsibilities may arise in accordance with the needs of the business

Requirements:

• At least 1+ years of experience in a retail apparel environment preferred
• Fashion enthusiasts and retail experience within women’s and men’s apparel preferred
• Ability to effectively create, manage and adhere to deadlines
• Familiar with key retail performance indicators
• Adaptable, a sense of openness, active listener, and compassionate
• Strong organizational skills, writing and communication skills
• Comfortable and savvy with computer technology and software within PC and iOS platforms
• Ability to climb ladders
• Ability to lift 25+ lbs.

Rails is committed to providing equal employment opportunities and building a diverse workplace in all its forms and considers candidates without regard to race, color, religion, age, gender identity, sexual orientation, national origin, disability status, veteran status or any other characteristic protected by applicable laws. As an equal opportunity employer we welcome and consider all qualified applicants.

WHY WORK FOR VERSACE

Our stores fully embody the spirit of Versace: Italian heritage, fearlessly Luxury forward, iconic design and a family first culture where we believe in the empowerment, motivation and growth of all employees.

Founded in 1978, Versace is one of the leading global fashion design houses. Versace designs, manufactures and distributes fashion and lifestyle products including haute couture, women and men RTW, accessories and fragrances.

WHO YOU ARE

Our contributors at Versace are stylish, fashionable and elevated individuals who have a drive to achieve results and a passion for customer engagement. Success starts with being an entrepreneur- by acting as a strong brand representative in the community you will grow your business through client relationship management and events. We encourage an innovative workplace to strategically drive the business by being solution oriented.

WHAT YOU WILL DO

The Senior Sales Associate will join our team reporting to the General Manager. You will be a Brand Ambassador by providing an exceptional client experience, embracing and promoting our Retail Excellence Program with our clients and staff alike.

Duties and Responsibilities

• Meet & exceed sales goal targets (daily, monthly, yearly)

• Meet & exceed targets for client data capture

• Create & foster genuine client relationships that will result in hitting and exceeding core KPIs: sales, UPT, ATV

• Maintain client relationships through after sales service: not limited to but to include thank you notes, follow up phone calls, follow through of product repair or maintenance

• Support the team in generating new client relationships while maintaining those that are existing

• Support the business through maintenance of daily operations such as, but not limited to, opening & closing the registers, visual maintenance, inventory tasks

• Set the example of operation excellence by following policies & procedures, while elevating the standards through usage of the proper tools & equipment

• Support the business by maintaining seamless inventory operations throughout the day

• Open and close consignments

• Process returns and exchanges

• Ability to communicate effectively & build strong partnerships with clients, peers, and management

• Develop business driving initiatives, contests and events

• Support the sales team through various coaching & training techniques

YOU’LL NEED TO HAVE

• Previous experience of at least 3 years in the Retail environment

• Organizational skills, accuracy and reliability

• Computer skills to include operation of retail point of sale system, Word, Excel and email

WE’D LOVE TO SEE

• Full understanding of specialty retail and a proven track record in clientelling

• Ability to thrive in a high paced retail environment.

• Ability to multi-task with ease while maintaining a balance of daily responsibilities

• A powerful personality that is entrepreneurial and sales focused

OUR DIVERSITY VALUE

At Versace, we are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences. Versace is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally recognized protected basis prohibited by applicable law.

Founded in 2008 by Los Angeles native Jeff Abrams, Rails has grown from a small label - started with just a single hat - into a full collection of women’s and men’s apparel. Sold at top international retailers and worn by a loyal following of celebrities and tastemakers, the brand has come to define a new classic heritage and relaxed sensibility. Rails is sold in 30 countries by more than 1000 retailers, including its own flagship stores in New York, San Francisco, Newport Beach, Paris, London and Amsterdam.

Summary:

This individual is fashion obsessed and client and brand centric with all efforts. With the goal of supporting client needs through styling efforts, this individual is a passionate brand ambassador who is responsible for promoting brand engagement with clients, partners and within their city. This role will act as a representative of Rails in the daily business operations of the store and support all store initiatives set out by management including superior client engagement, store upkeep, operational support, ensuring visual standards while driving for sales results and KPI goals.

The Keyholder reports to the Store Manager.

Responsibilities:

Performance:

• Support floor coverage, financial targets, visual merchandising standards, client service, and operational functions within the store both front of house and back of house are achieved
• Be a support to execute business plans to accelerate the business forward
• Culture: Be an ambassador to the brand and promote the culture of Rails internally and externally

Client Centric:

• Support the acquisition and retention of clients are key focuses and as such create and cultivate client relationships for the store and brand overall
• Ensure that you deliver the best possible client experience with every type of engagement (in store, virtual, alternate mediums)
• Follow through on customer journey as required to ensure a content client
• Support the needs of the client through styling advice and suggestion with every engagement
• Solution oriented approach to finding resolutions to customer service issues as necessary

Marketing & Community:

• In partnership with Store Management Team, bring to life activations/ events in the store that seek client acquisition and focus on client retention/ development

Team Player:

• Support a positive work environment
• Demonstrate your ability to support a positive environment and partner with teams and throughout store network including cross functional partners
• Support performance initiatives set out by Store Management
• Attend and participate at store meetings as required by the business

Visuals:

• Support the image of the store and ensure that is in line with corporate standards and store team is upholding these standards

Operations:

• Support inventory functions as set out by Store Management
• Protect all company assets including cash handling, inventory etc.
• Support guidelines surrounding Client Consignment business, ensuring a quick turnaround, strong take rate, and timely return of merchandise
• Support omnichannel functions, including Order-in-Store, Ship-from-Store, Pickup-in-Store, Reserve-in-Store, with a focus on achieving Omni-specific KPIs as set out by Management
• Ensure personal compliance when completing all processes as it pertains to legal, safety, and internal procedures
• Partner with cross functional partners including Stores within network, Operations, Visual Team, CRM, Retail Training, HR, Merchandise teams, Regional management as necessary
• Additional projects/ responsibilities may arise in accordance with the needs of the business

Requirements:

• At least 1+ years of experience in a retail apparel environment preferred
• Fashion enthusiasts and retail experience within women’s and men’s apparel preferred
• Ability to effectively create, manage and adhere to deadlines
• Familiar with key retail performance indicators
• Adaptable, a sense of openness, active listener, and compassionate
• Strong organizational skills, writing and communication skills
• Comfortable and savvy with computer technology and software within PC and iOS platforms
• Ability to climb ladders
• Ability to lift 25+ lbs.

Rails is committed to providing equal employment opportunities and building a diverse workplace in all its forms and considers candidates without regard to race, color, religion, age, gender identity, sexual orientation, national origin, disability status, veteran status or any other characteristic protected by applicable laws. As an equal opportunity employer we welcome and consider all qualified applicants.

About Linda's Stuff

Linda's Stuff is one of the leading luxury consignment companies in the country, and we're growing fast in the live e-commerce space. We run high-energy, high-volume live selling events on eBay Live, and we're looking for sharp, sales-minded operators to help us scale.

The Role

We're hiring a Console Coordinator to run backend operations during our live eBay Live selling events. This isn't a passive support role — you're actively driving revenue in real time. You'll manage the live console, pin products strategically, monitor audience behavior, and work hand-in-hand with our hosts to keep the energy high and the sales moving.

If you thrive under pressure, love a fast-paced environment, and have a strong instinct for sales, this role was built for you.

What You'll Do

• Operate the live selling console during eBay Live broadcasts — pinning products, adjusting pricing, and managing inventory availability in real time
• Monitor live metrics (views, comments, sales velocity) and make smart in-the-moment decisions to drive conversions
• Communicate continuously with the live host to maintain pacing, urgency, and flow
• Track audience chat to identify high-intent buyers and surface key questions or feedback
• Coordinate with inventory and fulfillment teams as needed

Schedule & Compensation

• Part-time, on-site in Philadelphia, PA
• Availability required for daytime, evening, and weekend shifts
• $25.00/hour

What We're Looking For

• Experience in live selling, live streaming, or e-commerce operations (preferred)
• Strong sales instincts and comfort with urgency-driven selling
• Ability to multitask in a live, high-stakes environment
• Tech-savvy and quick to learn new platforms
• Excellent communication skills and high attention to detail

Founded in 2008 by Los Angeles native Jeff Abrams, Rails has grown from a small label - started with just a single hat - into a full collection of women’s and men’s apparel. Sold at top international retailers and worn by a loyal following of celebrities and tastemakers, the brand has come to define a new classic heritage and relaxed sensibility. Rails is sold in 30 countries by more than 1000 retailers, including its own flagship stores in New York, San Francisco, Newport Beach, Paris, London and Amsterdam.

Summary:

This individual is fashion obsessed and client and brand centric with all efforts. With the goal of supporting client needs through styling efforts, this individual is a passionate brand ambassador who is responsible for promoting brand engagement with clients, partners and within their city. This role will act as a representative of Rails in the daily business operations of the store, and support all store initiatives set out by management including superior client engagement, store upkeep, operational support, ensuring visual standards while driving for sales results and KPI goals.

The Sales and Stock Associate reports to the Store Manager.

Responsibilities:

Performance:

• Support floor coverage, financial targets, visual merchandising standards, client service, and operational functions within the store both front of house and back of house
• Be a support to execute business plans to accelerate the business forward and remedy opportunities

Culture:

• Be an ambassador to the brand and promote the culture of Rails internally and externally
• Ensure store atmosphere upholds the image of the brand

Client Centric:

• Support the acquisition and retention of clients are key focuses and as such create and cultivate client relationships for the store and brand overall
• Be sure that you and your teams deliver the best possible client experience with every type of engagement (in store, virtual, alternate mediums)
• Follow through on customer journey as required to ensure a content client
• Support the needs of the client through styling advice and suggestion with every engagement
• Solution oriented approach to finding resolutions to customer service issues

Marketing & Community:

• In partnership with Store Management Team, bring to life activations/ events in the store that seek client acquisition and focus on client retention/ development

Team Leadership:

• In alignment with Store Management continually coach, motivate, train and develop internal teams so they achieve performance goals and are set up for success with growth opportunities within the organization
• Support a positive work environment with teams and throughout store network including cross functional partners
• Support performance management initiatives with store teams
• Attend and participate at store meetings as required by the business
• Ability to manage and resolve conflict in the workplace

Visuals:

• Support the image of the store and ensure that is in line with corporate standards and store team is upholding these standards

Operations:

• Ensure all inventory initiatives are completed including receiving, return to warehouse, transfers, regular cycle counts, inventory reconciliation, and processing are completed in accordance to company guidelines as required
• Protect all company assets including cash handling, inventory, expenses etc.
• Support Client Consignment business, ensuring a quick turnaround, strong take rate, and effective and efficient logistics for merchandise movement
• Ensure omnichannel functions, including Order-in-Store, Ship-from-Store, Pickup-in-Store, Reserve-in-Store, with a focus on achieving Omni-specific KPIs
• Provide support to ensure that all processes are compliant with legal, safety, and internal procedures
• Partner with cross functional partners including Stores within network, Operations, Visual Team, CRM, Retail Training, HR, Merchandise teams, Regional management as necessary
• Additional projects/ responsibilities may arise in accordance with the needs of the business

Requirements:

• At least 1+ years of experience in a retail apparel environment preferred
• Fashion enthusiasts and retail experience within women’s and men’s apparel preferred
• Ability to effectively create, manage and adhere to deadlines
• Familiar with key retail performance indicators
• Adaptable, a sense of openness, active listener, and compassionate
• Advanced organizational skills, writing and communication skills
• Expertise in Microsoft Office 365 Suite
• Comfortable and savvy with computer technology, including PC and iOS devices
• Travel approximately 10% of the time
• Ability to climb ladders
• Ability to lift 40+ lbs.

Rails is committed to providing equal employment opportunities and building a diverse workplace in all its forms and considers candidates without regard to race, color, religion, age, gender identity, sexual orientation, national origin, disability status, veteran status or any other characteristic protected by applicable laws. As an equal opportunity employer we welcome and consider all qualified applicants.

Founded in 2008 by Los Angeles native Jeff Abrams, Rails has grown from a small label - started with just a single hat - into a full collection of women’s and men’s apparel. Sold at top international retailers and worn by a loyal following of celebrities and tastemakers, the brand has come to define a new classic heritage and relaxed sensibility. Rails is sold in 30 countries by more than 1000 retailers, including its own flagship stores in New York, San Francisco, Newport Beach, Paris, London and Amsterdam.

Summary:

This individual is fashion obsessed and client and brand centric with all efforts. With the goal of supporting client needs through styling efforts, this individual is a passionate brand ambassador who is responsible for promoting brand engagement with clients, partners and within their city. This role will act as a representative of Rails in the daily business operations of the store and support all store initiatives set out by management including superior client engagement, store upkeep, operational support, ensuring visual standards while driving for sales results and KPI goals.

The Keyholder reports to the Store Manager

Responsibilities:

Performance:

• Support floor coverage, financial targets, visual merchandising standards, client service, and operational functions within the store both front of house and back of house are achieved
• Be a support to execute business plans to accelerate the business forward and remedy opportunities
• Culture: Be an ambassador to the brand and promote the culture of Rails internally and externally
• Ensure store atmosphere upholds the image of the brand

Client Centric:

• Support the acquisition and retention of clients are key focuses and as such create and cultivate client relationships for the store and brand overall
• Be sure that you and your teams deliver the best possible client experience with every type of engagement (in store, virtual, alternate mediums)
• Follow through on customer journey as required to ensure a content client
• Support the needs of the client through styling advice and suggestion with every engagement
• Solution oriented approach to finding resolutions to customer service issues

Marketing & Community:

• In partnership with Store Management Team, bring to life activations/ events in the store that seek client acquisition and focus on client retention/ development

Team Leadership:

• In alignment with Store Management continually coach, motivate, train and develop internal teams so they achieve performance goals and are set up for success with growth opportunities within the organization
• Support a positive work environment with teams and throughout store network including cross functional partners
• Support performance management initiatives with store teams
• Attend and participate at store meetings as required by the business
• Ability to manage and resolve conflict in the workplace

Visuals:

• Support the image of the store and ensure that is in line with corporate standards and store team is upholding these standards

Operations:

• Support inventory functions as set out by Store Management including receipts, reconciliations and transfers
• Protect all company assets including cash handling, inventory, expenses etc.
• Support Client Consignment business, ensuring a quick turnaround, strong take rate, and timely return of merchandise
• Support omnichannel functions, including Order-in-Store, Ship-from-Store, Pickup-in-Store, Reserve-in-Store, with a focus on achieving Omni-specific KPIs
• Provide support to ensure that all processes are compliant with legal, safety, and internal procedures
• Partner with cross functional partners including Stores within network, Operations, Visual Team, CRM, Retail Training, HR, Merchandise teams, Regional management as necessary
• Additional projects/ responsibilities may arise in accordance with the needs of the business

Requirements:

• At least 1+ years of experience in a keyholder position preferred
• Fashion enthusiasts and retail experience within women’s and men’s apparel preferred
• Ability to effectively create, manage and adhere to deadlines
• Familiar with key retail performance indicators
• Adaptable, a sense of openness, active listener, and compassionate
• Advanced organizational skills, writing and communication skills
• Expertise in Microsoft Office 365 Suite
• Comfortable and savvy with computer technology, including PC and iOS devices
• Travel approximately 10% of the time
• Ability to climb ladders
• Ability to lift 25+ lbs.

Rails is committed to providing equal employment opportunities and building a diverse workplace in all its forms and considers candidates without regard to race, color, religion, age, gender identity, sexual orientation, national origin, disability status, veteran status or any other characteristic protected by applicable laws. As an equal opportunity employer we welcome and consider all qualified applicants.

Harvard Resource Solutions is seeking Customer Service Representatives for a manufacturing client in Clarkston on a direct hire basis.

In office ( Client offers 15 Work From Home days on a prorated basis).

Hours: 8:00am to 5:00pm

Pay Range: 24.00hr to 27.00hr ( Pay based upon experience and education)

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Maintain predictable and dependable attendance.
• Serve as a customer advocate to ensure total customer satisfaction.
• Adhere to the 2-hour callback policy for internal and external inquiries via phone, email, and fax.
• Deliver quality customer service aligned with Company Core Values and Core Ideology.
• Process sales orders accurately and timely for assigned account managers while following detailed work instructions.
• Perform duties in accordance with the Proactive Customer Service Model.
• Plan, organize, and execute external reports to ensure orders are entered, shipped, and invoiced within expected timeframes.
• Develop and maintain positive relationships with customer accounts, CPS Sales, and internal stakeholders.
• Analyze Key Customer Inventory, Blue Folder, and Sales Reports to ensure accurate inventory levels, on-time shipments, and continuous improvement opportunities.
• Proactively manage custom stock, blanket purchase orders, and consignment inventory programs to reduce stock-outs and aged inventory.
• Manage freight consolidation efforts and collaborate with sales to reduce freight costs.
• Issue return authorizations and credit/debit memos accurately and in a timely manner.
• Request required documentation from appropriate departments to ensure orders are processed within 48 hours.
• Provide backup support to Customer Service team members as needed, including Customer Fulfillment Manager, Service Support Manager, Service Specialist, and Operations Support.
• Complete miscellaneous projects as assigned by Staff Managers.
• Support continuous improvement initiatives related to the Customer Service training matrix and cross-training.
• Contribute to team performance improvements based on customer needs and metric results.
• Participate in Best Practice and Training meetings as scheduled by Customer Service Management.
• Document customer complaints regarding products or services (QPA) and forward to the Quality Department.
• Develop familiarity with all products, including product lines and account-specific requirements.
• Share process improvement ideas through the Customer Service Lean Ideas tab in Microsoft Teams.

QUALIFICATIONS

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the minimum knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

KNOWLEDGE, TRAINING, SKILLS, AND ABILITIES

• Minimum of two (2) years of customer service experience required; industry-related (distribution, manufacturing, automotive experience preferred.
• Demonstrates a high level of integrity and maintains a professional, positive demeanor.
• Proficient in Microsoft Office applications, including Word, Excel, Outlook, PowerPoint, and Publisher.
• Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
• Ability to work independently, exercise initiative and sound judgment, and implement actions without direct supervision.
• Ability to read, interpret, and apply written, oral, and diagram-based instructions, including procedure manuals and work instructions.
• Effective verbal and written communication skills with the ability to communicate across diverse audiences.
• Strong mathematical skills, including addition, subtraction, multiplication, and division using whole numbers, fractions, and decimals.

PHYSICAL REQUIREMENTS

• Ability to sit or stand for extended periods as needed.
• May require periodic walking throughout the day.

If you are a high performer and would like to work for an equally high performing company and you think the above opportunity is appropriate for you, we invite you to apply to this job and email your resume to

We treat all resumes with strict confidentiality. We will always contact you first before submitting your resume to our client(s) for review. If you do not receive correspondence, you are not a fit for this position.

At Harvard Resource Solutions, our talent acquisition team is proud to provide our clients with the most qualified Administrative & Clerical talent in the industry today.