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Job Title: MRI Technologist

Employment Type: Full-time

Shift: Evening Shift (3:00 pm - 11:30 pm) / Weekend and holiday requirements
Location: St. Mary Medical Center - Langhorne, PA

We are offering a $15,000 hiring bonus to external candidates who meet our minimum requirements!

Position Purpose

This role performs MRI examinations on patients utilizing specialized x-ray and computer systems. The purpose is delivery of quality care commensurate with the age of the patient population for the said designated area.

As a MRI Technologist, you will:

• Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.

• Participates constructively in PI activities in the department

• Recognizes special needs/concerns of populations served and adjusts communication accordingly, i.e., language barrier, diminished hearing, concrete terms, etc.

• Performs MRI examinations on patients, using  equipment correctly and according to manufacturer specifications.

• Uses MRI scanners appropriately, has a good knowledge of cross sectional anatomy in all scan planes.

• Understands and can accurately use PACS and Teleradiology systems

Minimum ​Requirements:

• Successful graduate from an AMA approved Radiology program required.

• Registered by ARRT; MRI Certification required.

• BLS required

Position Highlights and Benefits:

• Comprehensive benefit packages, including medical, dental, vision, mental health, paid time off, 403B, education assistance and voluntary benefits (pet insurance, accident insurance, hospital indemnity and others) available from the first day of employment.  

• Work/Life balance with flexible schedules.  

• Free onsite parking.  

• Our mission and core values are what drive each member of Trinity Health to support each other, communicate openly and respectfully while embracing a culture that nurtures a healing, safe environment for all.   

• Referral Rewards Program 

About us:

St. Mary Medical Center is a beautiful 53-acre state-of-the-art facility comprised of more than 700 physicians, nearly 3,000 colleagues, and 1,100 volunteers committed to providing quality care delivered with compassion and respect.  St. Mary attracts top doctors, introduces cutting-edge technologies and implements advanced procedures to meet the healthcare needs of the people it serves, including the nearly 630,000 residents of Bucks County.  

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Qualified applicants may submit a resume to Senior Talent Acquisition Partner, Tonya Globlek at for expedited consideration.

Position Purpose:

The Medical Surgical (Med Surg) Oncology unit at Mount Carmel East is 28 beds. The Registered Nurse would expect to see a mixture of oncology and hospice patients while also serving the med surg population.  Our certified RNs administer IV and PO chemotherapy and take care of patients who are getting outpatient cancer treatment but need to be hospitalized between their treatments.  

In accordance with the Mission and Guiding Behaviors; the Staff Registered Nurse, within the scope of the Ohio Nurse Practice Act, will provide care in an atmosphere sensitive to each person’s physical, emotional, social and spiritual needs. The Registered Nurse collaborates in the spirit of teamwork is accountable for the delivery of patient care utilizing the Nursing Process within the standards, policies, procedures and guidelines of the Organization.

What You Will Do:

• Assess and evaluate patient care for an assigned group of patients, utilizing evidence-based practice; Assists provider with patient assessment, examinations and treatments; Perform basic medical procedures under the supervision of a provider, including set up of procedures. 
• Administer medications under the direction of the provider, according to the organization’s standards, policies, procedures, and/or guidelines. 

• Assist in emergency situations under the direction of the provider 
• Thoroughly educate and explain procedures to patients and family members (diagnosis, disease process etc.). 
• Document accurately and completely pertinent assessments, interventions and outcomes for patients in accordance with documentation standards, policies, procedures and/or guidelines. 
• Assume responsibility and accountability for care provided and documented by other licensed and unlicensed care givers as appropriate. 

Minimum Qualifications:

• Graduate of a school of nursing 
• Current license to practice as a Registered Nurse in the State of Ohio 
• Current BLS/CPR
• Demonstrated ability to plan, organize, and manage patient care, including delegation to and supervision of other members of the patient care team 
• Basic computer skills required; prior experience using an EMR for charting preferred 

Position Highlights and Benefits:

• Mount Carmel Health System recognized by Forbes in 2025 as one of America’s Best State Employers.
• Competitive compensation and benefits packages including medical, dental, and vision with coverage starting on day one.
• Retirement savings account with employer match starting on day one.
• Generous paid time off programs.
• Employee recognition programs.
• Tuition/professional development reimbursement starting on day one.
• Relocation assistance (geographic and position restrictions apply).
• RN to BSN tuition 100% paid at Mount Carmel’s College of Nursing.
• Employee Referral Rewards program.
• Mount Carmel offers DailyPay - if you’re hired as an eligible colleague, you’ll be able to see how much you’ve made every day and transfer your money any time before payday. You deserve to get paid every day!
• Opportunity to join Diversity, Equity, and Inclusion Colleague Resource Groups.

Ministry/Facility Information:

Mount Carmel, a member of Trinity Health, has been a transforming healing presence in Central Ohio for over 135 years. Mount Carmel serves over 1.3 million patients each year at our five hospitals, free-standing emergency centers, outpatient facilities, surgery centers, urgent care centers, primary care and specialty care physician offices, community outreach sites and homes across the region. Mount Carmel College of Nursing offers one of Ohio's largest undergraduate, graduate, and doctor of nursing programs. If you’re seeking a rewarding career where your purpose, passion, and desire to make a difference come alive, we invite you to consider joining our team. Here, care is provided by all of us For All of You!

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

ESSENTIAL FUNCTIONS:

Medical Assistant’s may have duties in one or more of the following areas:

Medical Assistant

• Demonstrates ability to recognize urgent/emergent needs of patients and initiate appropriate emergency procedures as needed.
• Demonstrates current level of knowledge of various payor regulations by functioning within those guidelines.
• Follows clinic procedure/protocol for the organization and management of the electronic medical record (i.e. test results, retrieval, filing, creation, repair, charging of electronic medical record).
• Acts to facilitate interdisciplinary communication.  Utilizes other members of the health care team in assessing the patient and analyzes patient data.  Assesses learning needs of the patient and significant others.  Gives accurate and complete information to patient and family.
• Evaluates patient and family understanding of treatment plan and/or instruc­tions.
• Assists with a variety of procedures, exams and/or operation of diagnostic equipment as assigned (i.e. EKG, spirometry, tympanometry, etc.).
• Maintains appropriate aseptic technique for preparation, pro­cedures and medications administered.
• Accurately documents all patient interactions in electronic medical record.
• Reports results and pertinent information to patients and health care team members.
• Functions according to limitations or scope of license or certification.
• Performs basic medical assistant functions (vitals, rooming, assist with procedures, immunizations, medication injections etc), under direction and supervision of provider.
• Maintains professional appearance of patient exam and procedure rooms.
• Maintains supplies in assigned area

• Coordinates on-going patient flow through the clinic process ensuring efficient and effective continuity, accurate completion of all required forms, greeting patients, verifying demographics and insurance information, and coordinating physician releases.
• Assures the conveyance of accurate and complete messages to appropriate personnel.
• Responsible for the development, tracking and/or completeness of the charge ticket process through the patient visit.
• Demonstrates functional knowledge of third party payers.

Surgery Scheduler:

• Familiar with ICD-9/10 coding and CPT coding.
• Coordinates physician surgery schedules between OR and office.
• Proficient in computer and internet skills to access payers websites, perform surgery scheduling on multiple systems, verify patient eligibility for benefits, and to obtain surgery pre-certifications.
• Provides appropriate pre- and post-surgery information, organization of surgery scheduling management.

Referral Liaison

• Meets with patients both in person and by phone and is the point person in their coordination of care.
  • Works closely with insurance companies and makes referrals according to their guidelines and policies.
  • Coordinates referrals with other provider’s offices in a timely manner.
  • Implements and follows a tracking system for all referrals.
  • Processes requests for physical forms/immunization forms for parents, daycares, and schools as time allows.

Lab

• Performs laboratory testing (including phlebotomy and a variety of routine and/or automated tests), and maintains records of tests performed and results received.
• Reports results and pertinent information to patient and health care team members.
• Complies with regulatory agencies (i.e. CLIA, COLA, OSHA in opera­tion of lab).
• Responsible for quality control and proficiency testing appropriate for the testing performed ensuring that levels are maintained throughout the entire testing procedure from the initial quality control, throughout testing, and reporting of test results.
• Responsible for reporting technical problems and ensure that remedial actions are taken whenever tests deviate from established performance specifications.
• Coordinates a variety of procedures, exams and diagnostic equipment.

MARGINAL FUNCTIONS:

• Work includes cross coverage in other clinic areas as team needs.
• Responsible for following equipment maintenance protocol, identifying problems, and coordinating appropriate repairs.
• Participates in Performance Improvement projects.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Successful completion of a medical assistant program accredited by the Commission on Accreditation of Allied Health Programs (CAAHP) or Accrediting Bureau of Health Education Schools (ABHES).
• Certified Medical Assistant (CMA) certification or Registered Medical Assistant (RMA) certification must be obtained within first year of employment and maintained thereafter.
• Clinic/physician office experience preferred.
• Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three (3) months of hire.
• Proof of completion of Mandatory Reporter abuse training specific to population serve within three (3) months of hire.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Apply today and ask about our Sign on Bonus of up to $20,000 and Relocation Bonus!

• 0-1 years of experience: $10,000
• 1-3 years of experience: $15,000
• 3+ years of experience: $20,000

POSITION PURPOSE

Provides and directs safe, effective, and culturally competent care for patients with acute medical and surgical conditions. Through evidence-based practice, utilizes critical thinking to assess, plan, implement, and evaluate outcome-based care. The Acute Care RN manages a diverse patient population with varying levels of acuity, including post-operative, medical, telemetry, and neurologic patients. Supervises and coordinates care provided by LPNs, Patient Care Assistants, and other nursing team members. Facilitates communication with physicians, patients and families, and interdisciplinary team members. Adheres to MercyOne’s performance expectations and upholds the Mission, Vision, and Values of MercyOne.

ESSENTIAL FUNCTIONS

1. Conducts an initial assessment to gather data.

• Makes an initial assessment of new admissions within 30 minutes of the patient’s arrival to the unit.
• Completes all areas of the admission assessment database within 24 hours of admission.

2. Identifies patient problems and develops them into an outcome/goal-based plan of care.

• Initiates the patient problem list and incorporates relevant medical history into the plan of care.
• Analyzes and interprets the assessment data to identify desired patient outcomes/goals.
• Determines nursing interventions to achieve those outcomes/goals.
• Prioritizes patient care needs/ activities.
• Identifies and makes appropriate referrals (i.e., Patient/Family Services, Nutritional Services, Spiritual Care, Diabetic Educator, etc.), and education needs.
• Collaborates with other health care disciplines to plan interventions/ patient outcomes/goals.

3. Implements the outcome/goal- based plan of care.

• Assigns and coordinates patient care incorporating patient acuity and the skills, knowledge and abilities of the team members.
• Organizes and prioritizes care for the patients within the team.
• Delegates tasks appropriately to other team members.
• Implements the plan of care including procedures, treatments, physicians orders, nursing orders, education plan and medications.
• Coordinates implementation of plan of care with the Case Manager, Social Worker and other health care disciplines.
• Assists to decrease the patient’s length of stay by helping the patient and family identify and secure appropriate services to satisfy health-related needs upon discharge.
• Uses nursing judgment to determine the appropriate frequency and components of reassessment.
• Reassesses at regular intervals to determine patient response(s) to interventions (minimum RN reassessment every 24 hours).
• Focuses ongoing reassessment on actual and potential problems/needs of the patient including education and discharge needs.
• Participates in develop discharge plan.
• Documents discharge instructions for patient and/or significant other and/or other care provider. 

4. Evaluates patient progress and revises the outcome/goal-based plan as needed.

• Evaluates patient response(s) to interventions.
• Review/modifies/revises the outcome-based plan of care based on ongoing reassessments.
• Updates the problem list and outcomes/goals.

5. Communicates relevant clinical information to the team to optimize patient outcomes/goals.

• Communicates relevant clinical information to physicians regarding the patient’s condition.
• Reports progress toward outcomes/goals and/or changes in condition to other health team members.
• Maintains ongoing communication with interdisciplinary team members throughout the shift, at shift change, and transfer of care.
• Communicates with other team leaders and members throughout the shift to reassess and prioritize the needs of the unit.
• Documents completely, comprehensively and legibly and in accordance with policy.

6. Demonstrates clinical competence.

• Utilizes Patient Care Policies and Procedure as references to guide nursing practice.
• Assures medication safety by following the “5 Rights” of medication administration.
• Prioritizes and implements intervention according to patient assessment.
• Demonstrates competency in computer systems and applications required for role.
• Receives, transcribes and processes and implements physician orders per policy including dating, timing and verifying accuracy.
• Maintains communication with the manager/house supervisor and staffing office regarding admissions, unit needs, acuity numbers and significant events.
• Completes assigned shift duties and assures resolution of discrepancies.

7. Manages telemetry and cardiac monitoring when applicable.

• Demonstrates clinical competency and technical knowledge in cardiac rhythm interpretation and telemetry monitoring.
• Recognizes and responds appropriately to cardiac arrhythmias and other changes in patient condition.
• Must be capable of managing multiple patients requiring continuous cardiac monitoring.
• Provides appropriate interventions for patients experiencing cardiac events or changes in rhythm.
• May be required to assist with data collection and quality improvement initiatives.
• Must be willing to serve as a resource to other hospital services (nursing, pharmacy, laboratory, radiology, respiratory, etc.).
• May be asked to participate in unit-based committees and provide education to nursing staff as requested.

8. Based on principles of growth and development, provides care appropriate to the age-related needs of the patients served on his/her assigned unit.

9. Collects, analyzes, interprets and applies age-specific data.

• Performs tasks/procedures, uses equipment in an age-appropriate manner.
• Communicates and works with others in an age-appropriate manner.

10. Adheres to all safety, infection control and colleague health policies and procedures.

• Attends required safety programs.
• Appropriately and consistently uses the personal protective equipment required of the job.
• Knows and can demonstrate departmental emergency procedures for fire, disaster and other emergency situations.
• Reports and removes unsafe equipment/furniture.
• Asks for assistance when needed to assure safety for all involved.
• Maintains a safe working environment and practices safe working habits.

11. Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.

Mission Statement:  We, MercyOne Trinity Health, serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities.

Core Values:

• Reverence:  We honor the sacredness and dignity of every person.
• Commitment to Those who are Poor:  We stand with and serve those who are poor, especially those most vulnerable.
• Safety: We embrace a culture that prevents harm and nurtures a healing, safe environment for all.
• Justice:  We foster right relationships to promote the common good, including sustainability of Earth.
• Stewardship:  We honor our heritage and hold ourselves accountable for the human, financial and natural resources entrusted to our care.
• Integrity: We are faithful to those we say we are.

MINIMUM QUALIFICATIONS

• Associate degree in nursing required
• Bachelor of Science in Nursing (BSN) preferred.
• Current Iowa RN license, (current Illinois (IL) license if working in IL) required.
• American Heart Association Basic Life Support (BLS) required. 
• American Heart Association Advanced Cardiac Life Support (ACLS) required only if the unit has telemetry monitoring capabilities. 
• Proof of completion of Mandatory Reporter – Child and/or Dependent Adult Abuse training within three (3) months of hire. 
• High language, intermediate to high math, high critical thinking ability.  Basic computer skills required. 

PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS

1. Performs duties that may involve exposure to hazardous substances and is subject to normal risks associated with handling of narcotics.  In patient care areas, may perform or demonstrate patient care tasks which may expose the clinical nurse to infectious or communicable disease, or possibility of injury from irrational or confused patients and visitors or from instruments or equipment.

2. Lift/Carry; Push/Pull 76-100% of the time, avg 50-100 lbs.

3. Stand; Walk/Move About 76-100% of the time

4. Must possess the ability to comply with Trinity Health policies and procedures. 

The most significant duties have been included in this description.  Other duties may be assigned as necessary.  The facility reserves the right to modify this job description as needed to accurately reflect the duties assigned.

Our Commitment

We're different than most primary care providers.

The Nurse Practitioner (NP) acts as part of the clinical operations team and is responsible for providing direct patient care in ChenMed/Jencare medical centers, nursing homes, skilled nursing facilities (SNF) and home settings depending on the nature of the assignment or providing assessments to members in SNF and home settings.

The responsibilities include but are not limited to: geriatric assessment, medical history, physical exam, diagnosis and treatment, development of the nursing plan of care, health education, physician referrals, case management referrals, follow-up and clear documentation according to ChenMed standards for quality, service, productivity and teamwork.

The Nurse Practitioner must demonstrate the ability to function both independently and in collaboration with other health care professionals.

Consults with the manager, physician, and medical director to ensure compliance with guidelines.

This position may require participation in risk and quality management programs, clinical meetings and other meetings.The Nurse Practitioner will adhere to strict departmental goals/objectives, standards of performance, regulatory compliance, quality patient care compliance, and policies and procedures.Functions independently as a certified nurse practitioner for a patient population in collaboration and consultation with a licensed patient care team physician.

Practices in accordance with a written or electronic practice agreement.

Performs and documents physical assessments and patient histories, analyzes trends in patient conditions, and develops, documents and implements a patient management plan in response to the data obtained.

This also includes assisting in the development of the nursing plan of care in addition to providing appropriate patient/ family/significant other counseling and education.Plans patient care based on in-depth knowledge of the specific patient population and/ or protocol, anticipating and identifying physiological and/ or psychological problems commonly encountered including the consideration of the patient's cultural background, level of understanding, personality and support systems.

Serves as patient advocate.Refers patients for consultation when indicated i.e.

dermatology, neurology, ophthalmology, endocrine, surgery, intensive care, infectious disease, hematology, psychiatry, social service, dietary, etc.May perform invasive procedures independently upon the completion of documented competency.Participates in patient care rounds and conferences.

Communicates patient management strategies to members of the patient care team.

Collaborates with members of the multidisciplinary team to ensure that patient management strategies are successful in meeting patient care needs.Recognizes situations which require the immediate attention of a physician, and initiates life-saving procedures when necessary.Collaborates with other multidisciplinary team members to analyze and evaluate current systems of health care delivery to identify and implement new practice patterns as appropriate.Participates in outside activities that enhance personal and professional growth and development.Works collaboratively with physicians, nurses, PT, social workers, family and key caregivers to transition the patient to a lower level of care as soon as medically appropriate.Introduces self to patient/family and explain nurse practitioner role.Enhances a collaborative relationship to maximize the patient's/family's ability to make informed decisions re: goals of care, palliative care and hospice.Facilitates discharge to appropriate level of care and uses preferred providers when additional services are required.Demonstrated record of consistently achieving clinical performance metrics in current roleMust be detail-oriented, and able to pay close attention to patient charts, medications, and follow-up on details of patient careBasic computer skills and some knowledge of Microsoft Office SuiteThis position may require 50-75% of local travel

111,140
- $158,771 Salary The posted pay range represents the base hourly rate or base annual full-time salary for this position.

This position may also be eligible for a bonuses or commissions.We're ChenMed and we're transforming healthcare for seniors and changing America's healthcare for the better.

Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve.

We're growing rapidly as we seek to rescue more and more seniors from inadequate health care.

Current employees, if you want to apply to our internal career site, please click HERE

We're different than most primary care providers.

The Nurse Practitioner (NP) acts as part of the clinical operations team and is responsible for providing direct patient care in ChenMed/Jencare medical centers, nursing homes, skilled nursing facilities (SNF) and home settings depending on the nature of the assignment or providing assessments to members in SNF and home settings.

The responsibilities include but are not limited to: geriatric assessment, medical history, physical exam, diagnosis and treatment, development of the nursing plan of care, health education, physician referrals, case management referrals, follow-up and clear documentation according to ChenMed standards for quality, service, productivity and teamwork.

The Nurse Practitioner must demonstrate the ability to function both independently and in collaboration with other health care professionals.

Consults with the manager, physician, and medical director to ensure compliance with guidelines.

This position may require participation in risk and quality management programs, clinical meetings and other meetings.The Nurse Practitioner will adhere to strict departmental goals/objectives, standards of performance, regulatory compliance, quality patient care compliance, and policies and procedures.Functions independently as a certified nurse practitioner for a patient population in collaboration and consultation with a licensed patient care team physician.

Practices in accordance with a written or electronic practice agreement.

Performs and documents physical assessments and patient histories, analyzes trends in patient conditions, and develops, documents and implements a patient management plan in response to the data obtained.

This also includes assisting in the development of the nursing plan of care in addition to providing appropriate patient/ family/significant other counseling and education.Plans patient care based on in-depth knowledge of the specific patient population and/ or protocol, anticipating and identifying physiological and/ or psychological problems commonly encountered including the consideration of the patient's cultural background, level of understanding, personality and support systems.

Serves as patient advocate.Refers patients for consultation when indicated i.e.

dermatology, neurology, ophthalmology, endocrine, surgery, intensive care, infectious disease, hematology, psychiatry, social service, dietary, etc.May perform invasive procedures independently upon the completion of documented competency.Participates in patient care rounds and conferences.

Communicates patient management strategies to members of the patient care team.

Collaborates with members of the multidisciplinary team to ensure that patient management strategies are successful in meeting patient care needs.Recognizes situations which require the immediate attention of a physician, and initiates life-saving procedures when necessary.Collaborates with other multidisciplinary team members to analyze and evaluate current systems of health care delivery to identify and implement new practice patterns as appropriate.Participates in outside activities that enhance personal and professional growth and development.Works collaboratively with physicians, nurses, PT, social workers, family and key caregivers to transition the patient to a lower level of care as soon as medically appropriate.Introduces self to patient/family and explain nurse practitioner role.Enhances a collaborative relationship to maximize the patient's/family's ability to make informed decisions re: goals of care, palliative care and hospice.Facilitates discharge to appropriate level of care and uses preferred providers when additional services are required.Demonstrated record of consistently achieving clinical performance metrics in current roleMust be detail-oriented, and able to pay close attention to patient charts, medications, and follow-up on details of patient careBasic computer skills and some knowledge of Microsoft Office SuiteThis position may require 50-75% of local travel

111,140
- $158,771 Salary The posted pay range represents the base hourly rate or base annual full-time salary for this position.

This position may also be eligible for a bonuses or commissions.We're ChenMed and we're transforming healthcare for seniors and changing America's healthcare for the better.

Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve.

We're growing rapidly as we seek to rescue more and more seniors from inadequate health care.

Current employees, if you want to apply to our internal career site, please click HERE

Responsible for organizing, supervising and directing the delivery of quality patient care and coordinating department based activities. Supervises nursing personnel on assigned unit/shift including: interpreting department policies and procedures, participating in identification and investigation of problems. Facilitates change and executes initiatives to achieve top percentile performance in patient safety, quality outcomes, and patient satisfaction rankings. Leads cooperation with patient care team to maintain standards of professional nursing practice in the clinical setting. Complies with the California Nurse Practice Act, Article 2, Section 2725 of the Business and Professions Code.

PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Downey Hospital, PIH Health Good Samaritan Hospital, PIH Health Whittier Hospital, 37 outpatient medical office buildings, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women's health, urgent care and emergency services. The organization is nationally recognized for excellence in patient care and patient experience, and the College of Healthcare Information Management Executives (CHIME) has identified PIH Health as one of the nation's top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology.

• Strong leadership skills.
• Strong verbal and written communication skills.
• Critical thinking skills.
• Problem solving skills.
• Computer skills

• Current California RN license.
• Two years recent experience in specialty area.
• Management experience preferred.
• Current Basic Life Support (BLS) certification for Healthcare Providers sponsored by the American Heart Association.
• LA City fire card within 6 months of employment.
• Department specific certifications, ie.
• Current Advanced Cardiac Life Support (ACLS) certification from the American Heart Association.

$54.46

$87.09

As a technical support representative, you will handle blended inbound phone interactions with residential and business customers. You will troubleshoot account issues, provide general customer service, and up-sell customers on products and services when appropriate.

There are a wide variety of project openings available representing some of the most recognizable brands in the world. Schedules vary by site and program; however, we can usually find something that works for everyone.

This is an entry-level position that offers on-the-job paid training. While prior contact center experience isn't required, experience in customer service, tech support, inside sales, or back-office support is a plus. Candidates should be highly reliable, have excellent communication skills and be willing to constantly learn on the job.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

This position supports customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience.

In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day.

Essential Duties

• Handle inbound and outbound contacts in a courteous, timely, and professional manner
• Ensure first call resolution through problems solving and effective call handling
• Research systems to find missing information as applicable; coordinate with other departments to resolve issues when needed
• Accurately document and process customer claims in appropriate systems
• Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures
• Comply with requirements surrounding confidential information and personal information
• Escalate customer issues to the appropriate staff and managerial for resolution as needed
• Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes
• Adhere to all attendance and work schedule requirements

We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated.

Qualifications

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• The ability to type swiftly and accurately (20+ words a minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of Windows operating system
• Highly reliable with the ability to maintain regular attendance and punctuality
• The ability to evaluate, troubleshoot, and follow-up on customer issues
• An aptitude for conflict resolution, problem-solving, and negotiation
• Must be customer service oriented (empathetic, responsive, patient, and conscientious)
• Ability to multi-task, stay focused, and self-manage
• Strong team orientation and customer focus
• The ability to thrive in a fast-paced environment where change and ambiguity prevalent
• Excellent interpersonal skills and the ability to build relationships with your team and customers

Preferred (Not Required)

• One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
• State or Federal work experience

• All MCI Locations
  • Must be authorized to work in the country where the job is based.
• Subject to the program and location of the position
  • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
  • Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

Want an employer that values your contribution?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:

• Paid Time Off: Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
• Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
• Retirement Savings: Secure your future with retirement savings programs, where available.
• Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
• Life Insurance: Access life insurance options to safeguard your loved ones.
• Supplemental Insurance: Accident and critical illness insurance
• Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
• Paid Training: Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
• Casual Dress Code: Be comfortable while you work.

Compensation & Benefits that Fit Your Life

MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition,