Communications Methods Jobs in Usa

Saint Xavier University prides itself on its Mercy mission and excellent teaching prowess. We are seeking adjunct faculty members to teach Communication Sciences & Disorders (Neurogenic Communication and Voice Disorders - focused).

SXU faculty are dedicated to high-quality teaching for its diverse student population. We strive to facilitate student success in learning, and to meet the individual educational needs of each individual within our student body.

The successful adjunct candidate will be committed to teaching in a multicultural environment and welcome the opportunity to work with students with diverse learning abilities. Opportunities may exist to teach a flexible schedule that may include teaching assignments during days, evenings, and weekends, as needed. Adjuncts can teach up to two sections of undergraduate or graduate level courses per semester.

Adjuncts are paid by stipend on a biweekly basis beginning on the first payroll following the course add/drop date.

We invite you to join our team and submit your application today!

Adjunct Faculty instructors at Saint Xavier University are responsible for course planning and instruction in classroom, lab, and/or clinical settings. Courses may be conducted in various delivery modes, such as in-person, online, hybrid and/or blended formats, with a preference towards in-person instruction. In addition, adjunct faculty are responsible for student evaluation, departmental communication, and timely and accurate submission of required paperwork related to instruction.

* Instructors are needed for courses that are medically focused, especially neurogenic communication and voice disorders.
* Master's degree is required; a degree in Speech-Language Pathology is preferred. Other disciplines will be considered based
relevant background and alignment with course content.
* Previous teaching experience highly preferred; experience supervising students in higher education also valued.
* Clinical practice experience in relevant content areas preferred.
* Excellent oral and written communication skills.
* Enthusiasm toward serving a diverse student and client population.

We inspire success by working together to provide meaningful, personalized service in a spirit of excellence. SXU seeks candidates that deliver value-added services in a responsive, collaborative, effective, and respectful manner.

The University is committed to diversity and encourages applications from individuals with a wide variety of backgrounds and experiences. Saint Xavier University affirms its position as a Catholic institution, inspired by the heritage of the Sisters of Mercy, and asserts its rights to employ persons who subscribe to the mission, vision, and core values of the university.

Saint Xavier University is an Equal Opportunity Employer that makes all decisions regarding recruitment, hiring, promotions, and all other terms and conditions of employment without discrimination on the grounds of race, color, creed, sex, religion, national or ethnic origin, age, physical or mental disability, veteran status or other factors protected by law. Hiring decisions will be based on the bona fide occupational qualifications of each applicant.

The Operational Intelligence Center (OIC) is a sophisticated command center dedicated to providing exceptional customer service to retail centers across North America. As an OIC Communications Specialist, you will be responsible for delivering top-notch customer service through telephone interactions with customers and tenants, supporting security operations via radio communications, and monitoring video surveillance systems. This role requires outstanding computer skills, the ability to master multiple applications, and a commitment to delivering excellent customer service in every interaction.

Primary Responsibilities:

• Answer, evaluate, and prioritize incoming telephone and radio calls.
• Communicate effectively with callers to gather complete information and determine the appropriate level of service, including dispatching police, fire, medical, security, or property management.
• Collaborate with on-site security personnel to resolve incidents.
• Provide pre-arrival emergency or medical instructions to law enforcement or fire personnel.
• Escalate and coordinate incidents with the OIC Supervisor.
• Interpret site maps, and computer-aided design maps.
• Familiarize yourself with the layout and current threats and challenges of multiple retail centers.
• Maintain confidentiality of policies, procedures, emergency response information, and administrative materials.
• Master several computer applications for data logging, information navigation, and customer support.
• Understand and follow emergency and evacuation procedures for assigned retail centers.
• Identify and respond effectively to suspicious criminal activity.
• Operate and monitor surveillance cameras and programs, ensuring all equipment functions properly.
• Support record management and data collection efforts, including video documentation and investigation assistance.

Basic Qualifications:

• High school diploma or equivalent.
• Minimum of two (2) years of experience in a public or private safety organization or dispatching and or call center/customer service experience.
• At least two (2) years of experience in a video surveillance environment or equivalent training/experience.

Preferred Qualifications:

• College degree in Criminal Justice.
• Emergency telecommunicator certificate- if you do not have your ETC, we provide the opportunity to earn your certificate.

Knowledge and Skills Required:

• Demonstrated initiative and ability to handle multiple assignments and meet deadlines.
• Highly organized and self-motivated to work independently and as part of a team.
• Proficient in Microsoft Office Word and Excel.
• Capable of performing regular equipment checks and reporting failures.
• Ability to operate technical monitoring equipment and manage information security programs.
• Professional demeanor, good judgment, and discretion.
• Ability to work overtime and specified shifts in a command center environment.
• Excellent verbal and written communication skills.
• Typing proficiency of at least 40 words per minute.
• Must be able to multitask in between multiple software programs.
• Ability to complete pre-employment assessments, pass the Emergency Telecommunication Course, background check, drug and alcohol screening, and new hire training program.

Physical Requirements and Environment:

• Office environment with limited physical effort, including some standing, bending, light lifting, and stretching.
• Must submit to drug screening as permissible by law.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• Availability to work third shift. 12am-8am

ABOUT THE COLLEGE & THE ROLE

Palo Verde College (PVC) is a publicly supported two-year community college serving approximately 7,000 students annually through in-person, online, correspondence, and hybrid modalities. Located in Southeastern California, PVC is designated as a Hispanic-Serving Institution (HSI) and is deeply committed to equity, access, and student success.

As part of this cluster hire, Palo Verde College seeks dedicated, equity-minded faculty to provide primary face-to-face instruction for incarcerated students at Ironwood State Prison (a level 2 facility). Additionally, faculty may also teach incarcerated learners across five additional CDCR sites through correspondence and Canvas-based instruction, as assigned.

These positions are full-time, tenure-track faculty roles intentionally designed for the Incarcerated Education Program, reflecting PVC?s long-standing leadership in this space and its commitment to strengthening the Rising Scholars program, which PVC helped initiate and continues to proudly advance.

WHAT FACULTY CAN EXPECT

Faculty hired through this cluster will:

• Have a primary teaching assignment at Ironwood State Prison, delivering face-to-face instruction in a secure institutional setting.
• Teach additional CDCR sites statewide through correspondence and Canvas-based instruction, or main campus students, as program needs require.
• Work within CDCR protocols, including clearance requirements, safety procedures, restricted materials, and technology limitations.
• Participate in specialized onboarding, including CDCR clearance, institutional orientation, and Rising Scholars program support.
• Collaborate closely with Instruction, Rising Scholars staff, and CDCR partners to ensure instructional continuity and student success.

PVC is committed to transparency and preparation. Faculty selected for these roles will receive structured onboarding, training, and ongoing institutional support to help them succeed in this unique and rewarding teaching environment.

Disciplines in this cluster include:

• Psychology
• Earth Science (with lab)
• Communication Studies

OUR COMMITMENT TO RISING SCHOLARS & EQUITY

Palo Verde College is deeply committed to expanding access to higher education for justice impacted students. Through the Rising Scholars framework, PVC works to ensure that incarcerated and formerly incarcerated students experience:

• High academic expectations paired with meaningful instructional support
• Culturally responsive and trauma-informed pedagogy
• Respect, dignity, and belief in their academic potential

Faculty in this cluster are expected to embrace the PVC values of equity-minded teaching practices, demonstrate cultural humility, and contribute to an educational environment that affirms students? lived experiences while maintaining academic rigor.

WHO SHOULD APPLY

This opportunity is best suited for faculty who:

• Are motivated by social justice, educational equity, and access
• Are prepared for the realities of teaching in a correctional setting
• Value transparency, structure, collaboration, and mission-driven work
• Believe in the transformative power of education for incarcerated learners
• Are committed to ongoing learning in culturally responsive pedagogy

NATURE OF THE POSITION

The instructor will teach classes within the approved discipline(s).  In addition, the instructor shall be responsible for creating, maintaining and updating curricula relevant to the assigned instructional area. Further, the instructor will participate in all appropriate faculty functions, including non-teaching assignments, office hours, and committee meetings. This position may require day, evening, weekend, correspondence and on-line assignments.

DUTIES AND RESPONSIBILITIES

1. Provides instruction in all areas of the assigned discipline(s)
2. Develops college curricula and associated course materials.
3. Prepares, evaluates, and revises course outlines and syllabi.
4. Participates producing, assessing, and evaluating student learning outcomes.
5. Participates in student recruitment activities.
6. Maintains organized sets of course and student records.
7. Serves on appropriate college and faculty committees.
8. Maintains campus office and duty hours, submits grades and reports on or before deadlines, attends faculty meetings, and participates in student activities.
9. Performs other duties associated with full-time employment.

MINIMUM QUALIFICATIONS

1. The instructor shall meet the minimum qualifications required for the discipline, consisting of: Master?s in speech, speech broadcasting, telecommunications, rhetoric, communication, communication studies, speech communication or organizational communication; OR Bachelor?s in any of the above AND Master?s in drama/theater arts, mass communication or English; OR the equivalent.
2. Sensitivity to and understanding of the diverse academic, ethnic, racial, age, national origin, religious, gender, sexual orientation, disabilities, and socio-economic backgrounds.
3. Must be able to satisfy CDCR clearance requirements.

PLEASE NOTE: Generally, a Master's degree is a minimum requirement for academic areas of instruction.  Applicants who feel they meet the equivalent to the above-stated minimum qualifications must complete the Supplemental Questionnaire for Equivalency in order to be considered.  The Supplemental Questionnaire application must be submitted in conjunction with the applicant?s application.  When completing the application, be sure to explain in detail how your qualifications are equivalent to the required minimum qualifications. All course work must be from an accredited college or university.

To obtain the Supplemental Questionnaire application please contact:
 
Vicky Lujano
Human Resources Technician II

PREFERRED QUALIFICATIONS

1. Teaching experience, preferably at the community college level.
2. A firm commitment to the needs of students with diverse racial and ethnic backgrounds and levels of ability with multi-cultural teaching experience.
3. Additional academic preparation enabling instructor to teach in an additional discipline.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

1. The physical demands and work environment are typical of an instructional job in a classroom   and office environment.
2. The incumbent must be able to perform the essential functions of the job, as listed above, with or without a reasonable accommodation.

CLASSIFICATION & SALARY

1. Full-time, tenure track academic position.  (177-day academic year)
2. Placement on the academic salary schedule will be determined by education and experience.
3. The college offers an attractive package of fringe benefits including medical, prescription, dental, vision and life insurance.

APPLICATION PROCESS
Our employment online application process is designed to assist the search committee in evaluating whether or not you possess the required knowledge and skills for the position for which you are applying. Job-related information from all applicants will be evaluated to identify those best qualified.  Only the best-qualified applicants will be selected for testing and further consideration.  Therefore, the online application must be completed to allow a comprehensive review and evaluation.  Failure to complete the online application (and supplemental material, when required) will constitute failure to comply with the selection process and the application will be rejected.
 

1. To guarantee consideration, a completed application and any other required material listed, must be submitted with the online application by the published closing date.
2. Applications are only accepted for positions currently open for recruitment.
3. Meeting minimum requirements does not guarantee you an interview.
4. Current employees who are applying for a position should be aware that material from their personnel files will not be included as part of the application packet, and they should provide information on past and present employment in the same degree of detail as any other candidate.
5. Applicants wishing to apply for more than one position must submit a separate application and required materials for each position.
6. Legible photocopies of documents will only be accepted.
7. Travel costs related to the interview process will be borne solely by the candidate.
8. Please read the job announcement/description carefully to ensure your background and education meet the requirements of the position
9. The selection process may also include practical exercise (i.e., training demonstration and/or other written, technical manipulative, or simulation exercises), or skilled testing to evaluate candidates? qualifications.
10. Applicants with foreign transcripts must be evaluated by an Accredited United States Institution, please see the approved organizations listed in the following link: ?sfvrsn=bb4f6e6a_6  or the National Association of Credential Evaluation Services link: 

REQUIRED DOCUMENTS

Cover Letter

Resume

Diversity Statement

Copies of Transcripts (Must show all work completed and the conferral date of the degree. If hired original transcripts must be submitted)

Six References (3 Professional and 3 Personal)

Professional Licenses (If applicable)

LOCATION

Palo Verde College is located in the City of Blythe at one of the busiest entrance points to California.  The college is located in a desert oasis adjacent to the beautiful Colorado River and the Palo Verde Valley.  Blythe, and the fertile Palo Verde Valley, is primarily a farming and ranching area.   Boating, fishing and hunting attract many tourists.  The Palo Verde Valley is centrally located between Phoenix and Los Angeles, Las Vegas and the Mexican border.  The valley?s great climate, with more than 350 days of sunshine and mild winters, attracts thousands of winter visitors every year.

PI283164856

Communications/Low-Voltage Foreman

Wayland, MI – Full-time

Windemuller is seeking a skilled Communications/Low-Voltage Foreman to join our team in the Wayland area. This role involves installing, repairing, and maintaining communication systems, leading job site efforts, and mentoring apprentices. Candidates should have at least four years of relevant experience and applicable industry certifications.

Key Responsibilities:

• Install and maintain communication cabling and systems
• Lead and train apprentices on job sites
• Coordinate schedules, materials, and labor with project managers
• Maintain accurate records, inventory, and vehicle/tools
• Ensure job site safety and customer satisfaction

Requirements:

• High School Diploma or GED
• 4+ years of experience in communications, construction, or service
• Industry certifications
• Ability to lift 40 lbs and work in varying conditions

What We Offer:

• Competitive wages
• Health, dental, vision & life insurance
• 401(k) with company match
• Paid time off & holidays
• Tuition reimbursement
• Company vehicle and tools
• Opportunities for growth in a supportive, safety-focused environment

Join a company with over 70 years of excellence in electrical, technical, and construction services across Michigan. Windemuller is committed to employee development, work-life balance, and a positive team culture.

EEO/M/F/Disabled/Vet

$14 / Hour

A seasonal Communications Dispatcher is a vital role in managing park operations. All park departments utilize the communications center for coordination of daily activities, processing internal and external requests and the allocation of resources. The Communications Dispatcher must prioritize calls for service based upon training and urgency of a incident while remaining calm and focused.

• Dispatch all routine and emergency calls for service for Security, Park Operations and Maintenance in an efficient and professional manner based upon training and park policy.
• Monitor surveillance equipment and weather software; making appropriate notifications when directed.
• Contact appropriate outside resources in cases of emergency or under the direction of management.

Some of our amazing perks and benefits:

• Paid training and FREE uniforms!
• FREE admission to Kings Dominion and other Six Flags parks!
• FREE tickets for friends and family!
• Discounts on Food and Merchandise!
• Work with people from here, near and from all over the world!
• Employee-only RIDE nights, GAME nights and FREE FOOD events!

As a member of our team, you'll...

• Make our guests happy by delivering amazing experiences and helping them create lifelong memories.
• Interact with different people of all ages and backgrounds.
• Gain skills, knowledge and experience that will benefit your future.

• People who love helping others and will support the needs of our guests and associates.
• Good judgement and a commitment to safety.
• Ability to work and interact with people from diverse backgrounds.
• Individuals with a passion and excitement about Kings Dominion.
• Availability to includes some weekdays, weekends, evenings, and holidays.
• You!

The Dispatch Center Operators are responsible for a variety of tasks including dispatching emergency and non-emergency calls, various department activities, computing park attendance information, monitoring different radio channels, as well as other duties. The Operator must be able to answer multiple phone lines monitor and dispatch information on all park radio channels and keep a clear line of communication with the park director and management teams.

What's In It For You

• Free tickets for your family & friends!
• Promotion opportunities!
• Scholarship opportunities!
• Exclusive employee parties, events, giveaways, discounts, and more!
• Free access to Atlanta area attractions and other regional theme parks!
• Job and Career Building Skills 
• Flexible scheduling

Payrate: $10.50/hr

• Following proper operating procedures.
• Daily opening and closing of the park year-round.
• Managing all park radio channels.
• Dispatching park personnel to various calls.
• Answering multiple phone lines.
• Maintaining a professional environment by enforcing strict radio policies.
• Logging ride downtime and security activity into appropriate databases.
• Logging ride wait times frequently
• Completing hourly attendance tracking.
• Communicating with sister park (Six Flags Over GA) to disclose important information
• Communicating essential park information across all park channels
• Dispatching emergencies in a calm, professional manner.
• Ensuring Guest First Standards are followed and enforced.
• Other Duties as assigned.

Minimum Qualifications:

• Have excellent written and verbal communication skills.
• Have a clear understanding of Windows-based software including Word and Excel.
• Dispatch, Customer Service, or Security experience preferred.
• Be able to multitask & self-motivated.
• Be at least 18 years old.
• Have a high school diploma.
• Be able to work in a fast-paced environment.
• Have an enthusiastic and positive Guest First Orientation and enjoy working with people.
• Be able to respond immediately and adapt to all emergencies.
• Have a strong attention to detail.
• Be able to work a flexible schedule / open availability.
• Remain calm in high-intensity situations.

Physical requirements:

• Must be able to sit for an extended period of time.
• Must be capable of lifting and carrying up to 75 pounds.
• Must have a drivers license and be able to operate a motor vehicle.

About Reputation

Reputation, founded in Silicon Valley in 2013, is the industry's sole platform that uses an AI-powered product stack to help companies measure, manage, and scale their real-time reputation performance everywhere, effectively functioning as a business's eyes and ears across all customer feedback channels to uncover predictive insights. This market leadership is reinforced by significant funding from top-tier firms like Bessemer Venture Partner, Kleiner Perkins, and Marlin Equity Partners, driving substantial annual recurring revenue from Global Fortune 1000 companies, major automotive OEMs, healthcare systems, and top property management firms, with trust from over 250 partners including Google and Meta. Recognized recently as America's Greatest Midsized Workplaces by Newsweek which rewards excellence and career development, and attracts player-coaches, team-oriented collaborators, and individuals who value perseverance and hustle.

Your Role at Reputation:

As a key player in our marketing department, you will be responsible for delivering on the company's content strategy and ensuring it aligns with our brand, engages our target audience, and drives business growth. This role requires a creative thinker with a strong understanding of the technology landscape (and associated trends), and the ability to work cross departmentally for alignment, oversight, and consistency.

How You'll Shape the Experience:

Content Creation

• Work alongside a team of marketeers, including data analysts, designers, and multimedia specialists, to produce high-quality and compelling content.

• Generate a variety of content types, including social media management, blog posts, campaign kits, research reports, case studies, byline articles, infographics, videos, and more.

• Execute a thought leadership content strategy that aligns with the company's overall marketing objectives and brand positioning.

• Create a cohesive and engaging narrative that communicates the value proposition of our Reputation Platform to our ICP and beyond. Support our awareness efforts and thought leadership bench.

Campaign Support

• Work closely with the marketing and sales teams to support campaigns with relevant and impactful content.

• Align content creation with product launches, research initiatives, awareness campaigns, promotions, and other strategic initiatives.

Brand Consistency

• Ensure consistency in messaging, tone, and branding across all content channels and platforms.

• Uphold and enhance the company's brand identity through compelling storytelling.

Performance Metrics

• Monitor and analyze content performance metrics and provide insights to optimize future content

• Utilize data and analytics to refine content strategies and optimize future efforts.

The Skills That Set You Apart:

• Bachelor's degree in Marketing, Communications, or a related field or equivalent experience

• 5+ years of marketing experience, including demonstrated expertise in content creation and management, preferably within the SaaS or Mar-Tech industry.

• Strong understanding of SEO principles and experience in optimizing content for search engines.

• Excellent project management skills with the ability to drive initiatives forward and collaborate effectively across teams.

• Exceptional written and verbal communication skills.

• Creative thinking and a passion for staying ahead of industry trends.

Where You'll Connect & Collaborate:

• Your main HQ is our Scottsdale, AZ or Lehi, UT office, but we know great work can happen anywhere. You'll have the flexibility of a hybrid schedule, joining us in person on Tuesdays and Wednesdays (subject to change) and working from home the rest of the week.

Our Benefits & Perks

We believe our people deserve to feel supported, valued, and rewarded both in and out of work. That's why we offer a generous and thoughtfully designed benefits package, including:

Paid Time Off:

• Flexible PTO for salary paid employees

• Hourly employees accrue PTO based on tenure & receive 5 sick days annually. Sick days are available day 1. PTO accrues on a per paycheck basis.

• 10 company paid holidays plus 4 "Extended Company Holidays," which are additional paid days off for the company.

Health and Welfare Benefits

• Multiple medical and dental plan options, plus 100% company paid vision coverage

• 401k available through Fidelity

• Paid Parental Leave for all eligible employees as of day 1 of employment

• Employer paid short and long term disability and life insurance

• Critical Illness, Accident & Hospital Indemnity insurance

• Employee Assistance Program (EAP)

• Access to a wide variety of perks and wellbeing apps:

- PerkSpot: Employee discount program

- Wellhub (Gym Pass): Access to virtual wellbeing apps, coaching, and gym memberships

- Carrot Fertility: Support for fertility, family planning, maternity, parenting, and hormonal health

- Omada: Virtual prevention and physical therapy program

- Ladder: Supplemental life insurance

- SoFi: Financial wellbeing platform with 1:1 advice

- Fetch: Pet insurance discount program

- Spring Health for Guardian: Virtual mental health support

- XP Health for Guardian: Virtual eyewear platform

- : Mortgage services discount program

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

To learn more about how we handle the personal data of applicants, visit ourCandidate Privacy Notice.

Applicants only - No 3rd party agency candidates.

Saint Xavier University prides itself on its Mercy mission and excellent teaching prowess. We are seeking adjunct faculty members to teach Communication.

SXU faculty are dedicated to high-quality teaching for its diverse student population. We strive to facilitate student success in learning, and to meet the individual educational needs of each individual within our student body.

The successful adjunct candidate will be committed to teaching in a multicultural environment and welcome the opportunity to work with students with diverse learning abilities. Opportunities may exist to teach a flexible schedule that may include teaching assignments during days, evenings, and weekends, as needed. Adjuncts can teach up to two sections of undergraduate courses per semester.

Adjuncts are paid by stipend on a biweekly basis beginning on the first payroll following the course add/drop date.

We invite you to join our team and submit your application today!

Adjunct Faculty instructors at Saint Xavier University are responsible for course planning and instruction in classroom, lab, and/or clinical settings. Courses may be conducted in various delivery modes, such as in-person, online, hybrid and/or blended formats, with a preference towards in-person instruction. In addition, adjunct faculty are responsible for student evaluation, departmental communication, and timely and accurate submission of required paperwork related to instruction.

- Master's degree in Communication or a closely related field.

Please include a:
- Cover letter
- Curriculum vitae
- Copy of your unofficial transcripts
- Three references

Official transcripts may be requested further into the selection process.

We inspire success by working together to provide meaningful, personalized service in a spirit of excellence. SXU seeks candidates that deliver value-added services in a responsive, collaborative, effective, and respectful manner.

The University is committed to diversity and encourages applications from individuals with a wide variety of backgrounds and experiences. Saint Xavier University affirms its position as a Catholic institution, inspired by the heritage of the Sisters of Mercy, and asserts its rights to employ persons who subscribe to the mission, vision, and core values of the university.

Saint Xavier University is an Equal Opportunity Employer that makes all decisions regarding recruitment, hiring, promotions, and all other terms and conditions of employment without discrimination on the grounds of race, color, creed, sex, religion, national or ethnic origin, age, physical or mental disability, veteran status or other factors protected by law. Hiring decisions will be based on the bona fide occupational qualifications of each applicant.

Associate Director of Communications Systems

Arlington, VA (On-Site)

About Us

Ennoble Care is a mobile primary care, palliative care, and hospice service provider with patients in New York, New Jersey, Maryland, DC, Virginia, Oklahoma, Kansas, Pennsylvania, and Georgia. Ennoble Care's clinicians go to the home of the patient, providing continuum of care for those with chronic conditions and limited mobility. Ennoble Care offers a variety of programs including remote patient monitoring, behavioral health management, and chronic care management, to ensure that our patients receive the highest quality of care by a team they know and trust. We seek individuals who are driven to make a difference and embody our motto, "To Care is an Honor." Join Ennoble Care today!

Overview

Ennoble Care is seeking an Associate Director of Communications Systems to own our Dialpad and Zoho CRM platforms end to end—from day-to-day administration to the analytics that drive operational decisions for clinical leadership and the C-suite.

This is not just a systems administration role. You'll inherit active automation projects in Zoho (workflow rules, field permissions, validation logic, cross-module integrations) and a growing analytics practice around Dialpad call data (transfer acceptance rates, queue performance, agent productivity). You'll be expected to build on both—and you'll have AI tools at your disposal to do it. We're actively using AI to automate workflows, analyze call data, and eliminate manual processes across both platforms. You'll be expected to leverage these tools to move faster than a traditional admin ever could.

You'll report directly to the CIO and have regular visibility with the COO and executive leadership. This position is on-site at our Arlington, VA corporate headquarters.

Key Responsibilities

Dialpad Administration & Analytics (~610 users across 15+ offices and 11 states)

• Manage user provisioning/deprovisioning, license management (Connect vs Contact Center), number assignment, and extensions

• Configure and optimize call routing, IVR structures, queues, and office/department setup

• Build and maintain performance dashboards for clinical operations leadership—transfer acceptance rates (warm vs cold), queue performance, agent productivity, ring timeout analysis, voicemail detection

• Leverage AI tools to automate call data analysis, anomaly detection, and recurring reporting

• Track and report on KPIs weekly: call answer rate, abandon rate, average speed to answer, queue wait time

• Conduct root cause analysis when performance dips—whether it's a routing issue, a training gap, or a staffing constraint

• Serve as primary technical contact with Dialpad support and account team

• Troubleshoot call quality issues, agent status problems, and routing errors

Zoho CRM Administration & Automation (~50+ liaisons, scaling to 100+)

• Manage user creation, role/profile management, field-level permissions, module configuration, and layout customization

• Own and extend existing workflow automations—bonus point calculations, pathway expiration enforcement, focused pathway caps, cross-module lookups (house call / hospice), referral-to-liaison mapping

• Drive data integrity: account deduplication, referral source accuracy, sync monitoring between Zoho, OA (OperationsAccel), and MatrixCare

• Build liaison performance dashboards and automate the pulse report

• Reduce bonus reconciliation from ~16 hours/month of manual work to near-zero through automation

• Use AI-assisted development to build and iterate on Zoho workflow rules, validation logic, and cross-module integrations faster

Integrations & Cross-Platform

• Coordinate user lifecycle (provisioning/deprovisioning) across Dialpad and Zoho as part of onboarding/offboarding workflows

• Maintain integrations between Dialpad, Zoho, CallRail, and other systems

• Monitor sync reliability between Zoho, OA, and the Dialpad data warehouse (Azure SQL)

• Support other no-code/low-code tools (Scribe, Keragon, Emitrr) as needed

Performance Monitoring & Reporting

• Track and report on Dialpad and Zoho KPIs weekly to leadership

• Identify trends and proactively address issues before they impact metrics

• Support Operations Analyst with data extraction for deeper analysis

Documentation & Training

• Create and maintain system documentation, runbooks, and SOPs

• Develop training resources to improve adoption and reduce errors

• Conduct end-user training for new hires and existing staff

What Success Looks Like

• You own Dialpad and Zoho administration completely—user provisioning, routing changes, and system configuration no longer route through the helpdesk or the CIO

• Leadership gets recurring, self-service visibility into call center performance and liaison productivity without asking for it

• Manual reconciliation work that currently takes 16+ hours/month is automated or eliminated

• When something breaks or trends in the wrong direction, you catch it before anyone else does

Qualifications

Required

• 3+ years of experience administering a cloud communications platform (Dialpad, RingCentral, 8x8, Five9, or similar)

• 2+ years of experience administering a CRM (Zoho CRM strongly preferred; Salesforce acceptable)

• Hands-on experience building CRM automations—workflow rules, validation rules, field-level security, cross-module lookups

• Comfortable writing SQL queries for analytics (you'll query an Azure SQL data warehouse—and use AI tools to accelerate query development and analysis)

• Experience building dashboards or reports in Power BI, Looker, or similar

• Strong analytical skills—able to interpret data and identify root causes

• Excellent communication skills with ability to present metrics to leadership

• Strong attention to detail—you'll reconcile bonus payments where errors directly impact employee compensation

• Ability to work on-site in Arlington, VA

Preferred

• Zoho CRM administration certification

• Experience with Zoho-to-external-system integrations (webhooks, APIs, middleware like Zoho Flow)

• Healthcare industry experience (home health, hospice, or multi-site provider groups)

• Experience with Dialpad specifically (API, webhooks, admin console, contact center configuration)

• Familiarity with data warehousing concepts and ETL pipelines

• Experience using AI/LLM tools (Claude, ChatGPT, Copilot) to accelerate technical work—writing automations, analyzing data, building integrations

• Background in contact center operations (not just IT administration)

What We Offer

• Ownership of two mission-critical platforms with direct impact on business performance

• Direct visibility with CIO, COO, and executive leadership

• AI-forward team—you'll have enterprise AI tools and an automation backlog with clear ROI from day one

• Growing organization—the systems you build now will scale with 2x liaison headcount and continued M&A expansion

• Competitive compensation and benefits package

• Career growth opportunities within IT and operations

Compensation

Salary Range: $90,000 - $110,000 with 10% Bonus based on Annual KPIs

Benefits

Full-time employees qualify for the following benefits:

• Medical, Dental, Vision and supplementary benefits such as Life Insurance, Short Term and Long Term Disability, Flexible Spending Accounts for Medical and Dependent Care, Accident, Critical Illness, and Hospital Indemnity

• Paid Time Off

• Paid Office Holidays

All employees qualify for these benefits:

• Paid Sick Time

• 401(k) with up to 3% company match

• Referral Program

• Payactiv: pay-on-demand — cash out earned money when and where you need it!

Candidates must disclose any current or future need for employment-based immigration sponsorship (including, but not limited to, OPT, STEM OPT, or visa sponsorship) before an offer of employment is extended.

Ennoble Care is an Equal Opportunity Employer, committed to hiring the best team possible, and does not discriminate against protected characteristics including but not limited to race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.