Communicare Jobs in Usa

Executive Director / Nursing Home Administrator (LNHA)

Since 1984, CommuniCare Family of Companies has been committed to delivering exceptional person-centered care as a national leader in post-acute care for those that are chronically ill or have complex conditions.

Our more than 150 skilled nursing, assisted living, independent living, behavioral health and long-term care facilities deliver sophisticated and transformative care to nearly 16,000 residents and patients at any given time. CommuniCare employs more than 19,000 employees across seven states (Ohio, Indiana, Maryland, Virginia, West Virginia, Pennsylvania, Missouri).

Eagle Pointe Healthcare Center is proud to be part of the CommuniCare family of health care providers. Eagle Pointe is currently recruiting a compassionate leader to assume the position of Executive Director of our facility.

The position of Executive Director provides leadership to all staff to assure that care standards are met and the highest degree of quality resident care is provided at all times. The position must function as a team member, team leader, and supervisor to ensure that work is accomplished and quality care is delivered, supporting team members and leading the way in celebrating team successes. The Executive Director has the authority, responsibility, and accountability for the overall operation and financial success of the center.

BENEFITS

The position of Executive Director is a full time salaried position. Eagle Pointe Healthcare Center, in coordination with CommuniCare Health Services, offers a warm and friendly work environment, competitive salaries, and PTO plans. We offer you a menu of benefit options from life and disability plans to medical, dental and vision coverage, from quality benefit carriers. We also offer 401(k) with employer match and Flexible Spending Accounts.

Qualified candidates must have:

• Must meet all West Virginia State requirements for Licensed Nursing Home Administrator.
• Must hold a currently valid LNHA license in the State of West Virginia.
• At least two years of gradually increasing management responsibility with a minimum of an AIT internship completed.
• Strong management and operation skills.
• Strong math/budgetary skills.
• Excellent written and verbal communication skills.

About Us

A family-owned company, we have grown to become one of the nation’s largest providers of post-acute care, which includes skilled nursing rehabilitation centers, long-term care centers, assisted living communities, independent rehabilitation centers, and long-term acute care hospitals (LTACH). Since 1984, we have provided superior, comprehensive management services for the development and management of adult living communities. We have a single job description at CommuniCare, "to reach out with our hearts and touch the hearts of others." Through this effort we create "Caring Communities" where staff, residents, clients, and family members care for and about one another.

Occupational Therapist

CommuniCare Rehab, a member of the CommuniCare Family of Companies has a Full Time opening for an Occupational Therapist (OT) at Cedars Healthcare Center, where our therapists are In-House Team Members. This is an exciting opportunity to make a direct impact with our residents through therapy. CommuniCare is a rapidly growing company, with 170 centers across IN, MD, MO, OH, PA, VA, WV

Benefits:

Competitive Wages, No Wage Freeze

Generous PTO, End of Year PTO Buy Back

Work Schedule Flexibility, Work-Life Balance

Promote-from-within culture; In-house stability and continuity of care

Paid CEU Online Library

Qualifications/Must Have’s:

A Bachelor's, Master’s Degree in Occupational Therapy from an Accredited Program.

Hold a valid or pending State Occupational Therapy License

Responsibilities include, but are not limited to:

Perform patient’s/resident’s occupational needs evaluation under physician order and develop a treatment plan in accordance with patient’s needs.

Implement treatment plan through direct treatment, as well as education of treatment staff including therapists and other members of team involved in treatment plan.

Provide necessary supervision for COTAs.

Attend/Lead interdisciplinary meetings as appropriate to relay clinical findings and make recommendations to other members of rehab team, including family education and consultation.

Opportunity to treat at multiple locations, allowing you to serve the diverse needs of residents.

Job Summary: This position is responsible for establishing partnerships and generating home health referral growth across all Stonerise Home Health services by making effective sales contacts, calls, and presentations. The Home Health Account Executive will serve as the agency staff Account Executive for physicians, facilities, discharge planners, and community agencies. The ideal team member will be a steward and innovator for the overall development and referral growth of the assigned territory.

Primary Responsibilities and Essential Functions:

• Forge meaningful connections with healthcare professionals, including physicians, long-term care facilities, independent and assisted living communities, and community resources, to establish a robust network for home health referrals.
• Advocate for Stonerise Home Health services, encompassing Home Elder/Private Duty services and skilled nursing center admissions, by proactively nurturing and expanding relationships within these sectors.
• Conduct thorough on-site assessments to discern patient needs and identify potential obstacles to effective care delivery.
• Utilize proactive prospecting, networking, and cold calling techniques to uncover new referral opportunities and broaden the reach of Stonerise Home Health services.
• Collaborate with the team to coordinate patient admissions, ensuring seamless transitions and obtaining all necessary documentation to expedite the referral-to-admission process.
• Prioritize exceptional customer service delivery, adhering to high service standards and consistently exceeding expectations to foster enduring relationships with clients and stakeholders.

Top of Form

Benefits You Will Enjoy

Full-time team member benefits include:

• Paid Time Off
• Insurance benefit package (medical, dental, vision, life, and other voluntary group programs)
• 401 (K) retirement savings plan
• Tuition reimbursement
• Advancement opportunities
• Training, development & continuing education opportunities
• Stonerise Chaplain support
• Employee Assistance Program (EAP)

Education and Qualifications

Required

• Minimum of Three (3) Years of Related Healthcare Sales Experience: Demonstrated experience in healthcare sales, including working with multiple referral sources.
• Must have reliable transportation, current driver’s license, and required liability insurance
• Execute sales strategies based on evaluation of c
• Ability to work some evenings / weekends
• Computer skills: Windows - based applications
• Ability to travel throughout the designated territory
• Excellent written and verbal communication skills
• Participate in relevant meetings, conventions, training programs, etc.

Preferred Qualifications

• Associate Degree – business, marketing or healthcare related
• Ability to communicate complex healthcare information to potential clients
• Home health care sales experience
• Ability to develop and manage relationships and a network to reach business goals
• Ability to be compassionate while selling
• Function independently and responsibly with minimal need for supervision

Join our team and leverage your expertise in healthcare sales to make a meaningful impact on the lives of those we serve.

Home Health Sales

What You Will Do as part of the Stonerise Home Health Sales Team:

Join our team at Stonerise Home Health and embark on a fulfilling journey where your passion for serving others becomes your greatest strength. As a member of our Home Health Sales Team, you'll transcend the role of a mere job; you'll embrace a calling—a chance to leave an indelible mark of service and love on the lives of those we care for. Your dedication will create a legacy cherished by patients and their families, enriching your life in the process.

Job Summary: This position is responsible for establishing partnerships and generating home health referral growth across all Stonerise Home Health services by making effective sales contacts, calls, and presentations. The position will serve as the agency staff Liaison for physicians, facilities, discharge planners, and community agencies. The ideal team member will have an entrepreneurial mindset and be an innovator for the overall development and referral growth of the assigned territory.

Primary Responsibilities and Essential Functions:

• Forge meaningful connections with healthcare professionals, including physicians, long-term care facilities, independent and assisted living communities, and community resources, to establish a robust network for home health referrals.
• Advocate for Stonerise Home Health services, encompassing skilled nursing, physical therapy, occupational therapy and speech therapy, by proactively nurturing and expanding relationships with providers and facilities.
• Meet with potential patients to educate them on home health services and review their needs.
• Utilize proactive prospecting, networking, and cold calling techniques to uncover new referral opportunities and broaden the reach of Stonerise Home Health services.
• Collaborate with the team to coordinate patient admissions, ensuring seamless transitions and obtaining all necessary documentation to expedite the referral-to-admission process.
• Prioritize exceptional customer service delivery, adhering to high service standards and consistently exceeding expectations to foster enduring relationships with clients and stakeholders.

Benefits You Will Enjoy

Full-time team member benefits include:

• Paid Time Off
• Insurance benefit package (medical, dental, vision, life, and other voluntary group programs)
• 401 (K) retirement savings plan
• Tuition reimbursement
• Advancement opportunities
• Training, development & continuing education opportunities
• Stonerise Chaplain support
• Employee Assistance Program (EAP)

Education and Qualifications

Required

• Minimum of one (1) year of Related Healthcare Sales Experience: Demonstrated experience in healthcare sales, including working with multiple referral sources.
• Must have reliable transportation, current driver’s license, and required liability insurance
• Execute sales strategies based on evaluation of c
• Ability to work some evenings/weekends
• Computer skills: Windows-based applications
• Ability to travel throughout the designated territory
• Excellent written and verbal communication skills
• Participate in relevant meetings, conventions, training programs, etc.

Preferred Qualifications

• Associate Degree – business, marketing or healthcare related
• Ability to communicate complex healthcare information to potential clients
• Home healthcare sales experience
• Ability to develop and manage relationships and a network to reach business goals
• Ability to be compassionate while selling
• Function independently and responsibly with minimal need for supervision

Join our team and leverage your expertise in healthcare sales to make a meaningful impact on the lives of those we serve.

Director of Operations

COMPANY BACKGROUND

Never Alone is a healthcare technology company transforming care delivery for seniors and post-acute populations through always-on telehealth and care solutions. The company provides 24/7/365 access to licensed clinical professionals via a secure, purpose-built platform designed for senior living communities, seniors at home, skilled nursing facilities, home health agencies, hospice providers, and other care organizations.

By combining simple, easy-to-use technology with immediate access to medical expertise, Never Alone helps care teams make timely decisions, reduce unnecessary hospital transfers, and improve resident outcomes. Never Alone supports “treat-in-place” care, strengthens staff confidence, and enhances peace of mind for residents and families.

JOB SUMMARY

The Director of Operations is responsible for standardizing and executing the end-to-end process for operationalizing all closed sales across Never Alone's diverse service lines. This role owns the seamless transition from sales handoff to full implementation and ongoing operational excellence for both D2C (direct-to-consumer) procedure launches and B2B partnerships with SNF (Skilled Nursing Facilities), AL (Assisted Living), Home Health, and Hospice organizations.

The ideal candidate is a highly proactive, outgoing, results-driven leader who thrives on building systems, driving accountability, and ensuring measurable customer success. This is not a reactive or desk-bound role—this position requires someone who takes initiative, builds strong relationships, drives user adoption of the Never Alone SaaS platform, conducts regular success meetings, delivers impactful operational reporting, and works closely with provider partners to align on delivery requirements and outcomes.

MAJOR JOB DUTIES & RESPONSIBILITIES

Operationalizing Closed Sales

● Own and standardize the process for transitioning all closed sales from the sales team to full operational launch and ongoing management.

● Develop and implement playbooks, workflows, and checklists for both D2C procedure launches and B2B implementations across SNF, AL, Home Health, and Hospice settings.

● Ensure clean handoffs from sales with complete documentation, clear success criteria, timelines, and accountability measures for every new account.

● Coordinate cross-functional teams (implementation, product, compliance, clinical, support) to ensure on-time, high-quality launches.

User Adoption & Engagement

● Proactively drive user adoption of the Never Alone SaaS platform across all customer segments, identifying barriers to usage and implementing targeted solutions.

● Conduct regular training sessions, webinars, and on-site visits to ensure customers maximize platform value and achieve their clinical and operational goals.

● Monitor usage metrics and engagement trends, intervening quickly when adoption lags or accounts show signs of disengagement.

● Build relationships with customer champions and stakeholders, serving as a trusted advisor and advocate for their success.

Operational Reporting & Monthly Success Meetings

● Develop and deliver comprehensive, customized operational reports for B2B customers that demonstrate platform impact, clinical outcomes, utilization trends, and ROI.

● Lead monthly (or as-needed) success meetings with customers, reviewing performance data, addressing challenges, celebrating wins, and aligning on future goals.

● Translate complex usage data and operational metrics into clear, actionable insights that resonate with diverse stakeholders (clinical leaders, administrators, executives).

● Partner with internal teams to continuously improve reporting capabilities, dashboards, and customer-facing analytics tools.

Provider Partner Alignment & Delivery Management

● Work closely with provider partners (physicians, nurses, therapists, care teams) to understand delivery requirements, workflows, and operational realities.

● Ensure alignment between customer expectations, provider capabilities, and Never Alone platform features, resolving gaps or friction points proactively.

● Facilitate communication between customers, providers, and internal teams to optimize service delivery, clinical quality, and operational efficiency.

● Monitor service level agreements (SLAs) and performance standards, driving accountability and continuous improvement.

Process Standardization & Continuous Improvement

● Build scalable, repeatable processes for onboarding, implementation, reporting, and ongoing account management across all customer types.

● Establish quality assurance processes and KPIs to measure operational performance, customer satisfaction, and time-to-value.

● Collect and analyze customer feedback through surveys, direct engagement, and monthly meetings to identify trends and inform product roadmap priorities.

● Partner with Product and Engineering teams to advocate for customer needs and ensure platform enhancements support operational goals.

Customer Retention & Growth

● Proactively monitor customer health indicators and intervene with at-risk accounts before issues escalate.

● Drive retention through ongoing value reinforcement, education, and alignment with evolving customer needs and goals.

● Identify and pursue expansion opportunities (upsell/cross-sell) based on customer maturity, outcomes, and unmet needs, collaborating closely with Sales and Marketing.

● Manage escalations with urgency and ownership, coordinating internally to drive rapid resolution and maintain customer trust.

Team Leadership & Development

● As Never Alone scales, build, lead, and mentor a high-performing operations team, instilling a culture of accountability, proactivity, and customer-centricity.

● Set clear expectations, provide ongoing coaching, and create development opportunities to grow team capabilities and career trajectories.

● Foster collaboration across functions, ensuring seamless coordination between operations, sales, product, clinical, and support teams.

Qualifications

Experience:

● 8+ years of experience in operations, customer success, implementation, or account management within healthcare technology, SaaS, or related fields.

● 5+ years in a leadership position managing cross-functional teams and driving operational excellence.

● Proven track record of building and scaling standardized processes for onboarding, implementation, and ongoing account management.

Skills & Attributes:

● Highly proactive, outgoing, and results-driven—thrives on taking initiative and driving outcomes without waiting to be told what to do.

● Exceptional relationship-building and communication skills with the ability to engage effectively with diverse stakeholders (customers, providers, executives, cross-functional teams).

● Strong analytical and reporting capabilities—able to translate data into compelling insights and action plans.

● Comfortable leading meetings, presenting to executives, and facilitating difficult conversations with professionalism and empathy.

● Demonstrated ability to manage competing priorities, meet deadlines, and thrive in a fast-paced, dynamic environment.

● Self-starter with an ownership mindset—takes full accountability for outcomes and drives solutions independently.

Healthcare Knowledge:

● Deep understanding of post-acute care settings including SNF, AL, Home Health, and Hospice operations and workflows.

● Familiarity with healthcare compliance requirements, regulatory frameworks, and quality standards.

● Knowledge of provider recruitment, care coordination, and clinical service delivery models.

Technical Skills:

● Proficient in CRM systems (HubSpot), project management tools, and customer success platforms.

● Familiarity with healthcare SaaS platforms, reporting/analytics tools, and data visualization best practices.

● Comfortable working with technical teams and translating business requirements into product or platform enhancements.

Education:

● Bachelor's degree in business, healthcare administration, operations management, or a related field.

Travel:

● Regular travel required (up to 40%) to ensure successful implementation, conduct on-site training, lead customer meetings, and maintain strong customer and provider relationships.

PERFORMANCE METRICS

● Time-to-value for new customers (D2C launches and B2B implementations)

● User adoption rates and platform engagement scores across customer segments

● Customer satisfaction (CSAT/NPS) and retention rates

● Quality and timeliness of operational reporting and monthly success meetings

● Successful identification and closure of expansion/upsell opportunities

● Compliance adherence and operational excellence across all implementations

● Effectiveness of standardized processes and playbooks in reducing errors and accelerating launches

Sales Representative - National B2B

Remote (Cincinnati or Atlanta Preferred) |Reports to: Director of Sales| 50% Travel Required

COMPANY BACKGROUND

Never Alone is a healthcare technology company transforming care delivery for seniors and post-acute populations through always-on telehealth and care solutions. The company provides 24/7/365 access to licensed clinical professionals via a secure, purpose-built platform designed for senior living communities, seniors at home, skilled nursing facilities, home health agencies, hospice providers, and other care organizations.

By combining simple, easy-to-use technology with immediate access to medical expertise, Never Alone helps care teams make timely decisions, reduce unnecessary hospital transfers, and improve resident outcomes. Never Alone supports “treat-in-place” care, strengthens staff confidence, and enhances peace of mind for residents and families.

JOB SUMMARY

The National Sales Representative is responsible for driving enterprise and mid-market B2B revenue growth for Never Alone across a national territory. This role focuses on selling the Never Alone SaaS platform directly to Skilled Nursing Facilities (SNF), Assisted Living and Independent Living communities (AL/IL), Accountable Care Organizations (ACO), large health system and provider groups, Home Health agencies, and Hospice organizations.

This is a full-cycle, consultative sales role requiring the ability to navigate complex, multi-stakeholder deals from initial prospecting through contract execution. The ideal candidate is a seasoned healthcare SaaS sales professional who understands the operational, clinical, and financial pressures facing post-acute and home-based care organizations, and can compellingly position the Never Alone platform as a strategic solution to those challenges.

This is a high-autonomy, high-accountability role. The National Sales Representative will manage their own pipeline, lead discovery and demo conversations, quarterback deal teams, and represent Never Alone at national conferences and industry events. This position reports directly to the Director of Sales.

MAJOR JOB DUTIES & RESPONSIBILITIES

Enterprise & Mid-Market B2B Sales

• Own the full sales cycle across a national territory—from prospecting and discovery through proposal, negotiation, and contract close.
• Target and engage decision-makers at SNFs, AL/IL communities, ACOs, large provider groups, Home Health agencies, and Hospice organizations, including C-suite executives, VPs of Clinical Operations, Directors of Nursing, and Administrators.
• Develop and execute a territory plan that balances hunting new logos with expanding within existing accounts and verticals.
• Deliver compelling, customized product demonstrations that align Never Alone's capabilities with the clinical, operational, and financial priorities of each prospect.
• Lead multi-stakeholder deals with professionalism, driving consensus across clinical, administrative, financial, and procurement teams.

Segment-Specific Sales Strategy

• SNF & Post-Acute: Position Never Alone as a tool to reduce unnecessary hospital transfers, support treat-in-place care, and strengthen care team confidence in skilled nursing environments.
• AL/IL: Highlight resident engagement, family communication, and 24/7 clinical access as key value drivers for assisted and independent living operators.
• ACO & Large Providers: Articulate the population health and value-based care benefits of the Never Alone platform, including improved care coordination across care transitions.
• Home Health & Hospice: Demonstrate how Never Alone extends the reach of clinical teams between visits, improving patient safety, family peace of mind, and agency efficiency.
• Tailor messaging, ROI models, and case studies for each segment to accelerate deal velocity and stakeholder buy-in.

Pipeline Development & Territory Management

• Build and maintain a robust, diversified pipeline across all target segments, consistently achieving the activity and coverage ratios required to meet quota.
• Proactively source new opportunities through outbound prospecting, conference networking, referral development, and strategic follow-up on marketing-generated leads.
• Maintain accurate, real-time pipeline records in HubSpot CRM, including detailed account history, contact mapping, opportunity stages, and close date projections.
• Provide weekly pipeline reviews and accurate forecasts to the Director of Sales, surfacing risks and opportunities with transparency.

Consultative Discovery & Solution Selling

• Conduct thorough discovery conversations to deeply understand each prospect's clinical workflows, staffing challenges, technology landscape, payer mix, and strategic priorities.
• Develop customized proposals and ROI analyses that quantify the clinical and financial impact of the Never Alone platform for each customer's specific context.
• Navigate objections confidently, leveraging data, case studies, clinical outcomes, and references to build credibility and advance deals.
• Partner with clinical and product team members as needed to address complex technical or regulatory questions during the sales process.

Conference, Event & Market Presence

• Represent Never Alone at national and regional healthcare conferences, trade shows, and association events relevant to post-acute, senior living, home health, and hospice markets.
• Actively network at events to build pipeline, deepen existing relationships, and elevate Never Alone's brand presence in key market segments.
• Stay current on industry trends, competitive dynamics, regulatory changes, and reimbursement shifts that affect target customer segments.
• Share market intelligence with the Director of Sales, marketing, and product teams to inform go-to-market strategy and product positioning.

Collaboration & Internal Alignment

• Work closely with the Director of Sales on territory planning, deal strategy, pricing decisions, and contract terms.
• Coordinate smooth handoffs to the Operations and Customer Success teams upon contract close, ensuring full documentation and aligned implementation timelines.
• Collaborate with marketing on account-based campaigns, conference activation, and sales collateral specific to target verticals.
• Provide feedback on product gaps, competitive positioning, and customer needs that can inform roadmap priorities and marketing messaging.

Qualifications

Experience:

• 5+ years of B2B field sales experience in healthcare technology or SaaS, with a strong preference for experience selling into post-acute care settings (SNF, AL/IL, Home Health, Hospice, or ACO).
• Proven track record of closing complex, multi-stakeholder SaaS deals with average contract values of $50K+ annually.
• Experience managing a national or large regional territory with consistent quota attainment.
• Familiarity with value-based care models, ACO structures, and how post-acute providers are incentivized under risk-based arrangements is strongly preferred.
• Experience selling clinical technology solutions to C-suite, VP-level, and Director-level healthcare executives.

Healthcare Knowledge:

• Deep understanding of post-acute care operations across SNF, AL/IL, Home Health, and Hospice settings, including how decisions are made, who influences them, and what drives adoption.
• Familiarity with ACO and value-based care structures, including how organizations manage care transitions and post-acute utilization.
• Working knowledge of healthcare technology procurement processes, compliance requirements, and integration considerations common in post-acute environments.
• Understanding of current trends driving technology adoption in senior care: workforce shortages, hospital readmission penalties, telehealth expansion, and PDPM/PDGM reimbursement models.

Technical Skills:

• Proficient in HubSpot CRM or equivalent enterprise CRM platform for pipeline management, forecasting, and activity tracking.
• Skilled at delivering live and virtual SaaS product demonstrations tailored to diverse clinical and administrative audiences.
• Comfortable using sales engagement tools, video conferencing platforms, and basic data/reporting tools to manage territory performance.

Education:

• Bachelor's degree in Business, Healthcare Administration, Marketing, or a related field preferred.
• Equivalent combination of education and relevant work experience will be considered.

Travel:

• Remote position; candidates based in Cincinnati, OH or Atlanta, GA are preferred based on headquarters locations.
• 50% minimum travel required, including customer meetings, facility visits, national conference attendance, and periodic travel to Never Alone headquarters.

PERFORMANCE METRICS

• Total new B2B revenue closed quarterly and annually against quota
• Number of new logos contracted across target segments (SNF, AL/IL, ACO, Home Health, Hospice)
• Pipeline coverage ratio and weighted pipeline value as reviewed by the Director of Sales
• Average sales cycle length and deal velocity by segment
• CRM accuracy, forecast reliability, and weekly reporting quality
• Conference attendance, networking activity, and event-sourced pipeline contribution
• Quality and completeness of sales-to-operations handoffs upon contract close
• Customer satisfaction scores and retention outcomes for self-sourced accounts

Sales Representative – Direct-to-Consumer (D2C)

Indiana or Ohio | Reports to: Director of Sales | 50% Travel Required (minimum)

COMPANY BACKGROUND

Never Alone is a healthcare technology company transforming care delivery for seniors and post-acute populations through always-on telehealth and care solutions. The company provides 24/7/365 access to licensed clinical professionals via a secure, purpose-built platform designed for senior living communities, seniors at home, skilled nursing facilities, home health agencies, hospice providers, and other care organizations.

By combining simple, easy-to-use technology with immediate access to medical expertise, Never Alone helps care teams make timely decisions, reduce unnecessary hospital transfers, and improve resident outcomes. Never Alone supports “treat-in-place” care, strengthens staff confidence, and enhances peace of mind for residents and families.

JOB SUMMARY

The Sales Representative – Direct-to-Consumer (D2C) is responsible for growing Never Alone's footprint across Indiana and Ohio through a high-touch, field-based sales approach. This role operates within a B2B2C model, partnering with Skilled Nursing Facility (SNF) social workers, discharge planners, and care coordinators to enable post-acute patients to receive Never Alone devices and services upon discharge. The representative will also call on Assisted Living (AL) and Independent Living (IL) facilities to expand access for seniors in community-based settings.

Deals are closed through two primary pathways: Medicaid waiver programs that cover device costs, and private pay. The ideal candidate brings proven SaaS sales experience in the post-acute care space, understands the nuances of both payer-funded and private-pay transactions, and thrives in a fast-moving, relationship-driven environment.

This is not a desk-bound role. Success requires a proactive, self-motivated individual who is energized by being in the field, building trust with frontline clinical staff, and driving adoption from the ground up. This position reports directly to the Director of Sales.

MAJOR JOB DUTIES & RESPONSIBILITIES

B2B2C Field Sales – SNF & Discharge Programs

• Develop and manage a territory strategy across Indiana and Ohio, targeting SNFs, Assisted Living, and Independent Living facilities.
• Build and maintain strong working relationships with SNF social workers, discharge planners, care coordinators, and facility administrators to drive patient referrals and device adoption.
• Educate facility staff on the Never Alone platform, device capabilities, and the benefits of equipping discharged patients for continued care at home.
• Guide social workers and care teams through the referral and enrollment process, ensuring a smooth patient transition and positive first experience with the platform.
• Conduct regular in-person facility visits, lunch-and-learns, and staff education sessions to build awareness and sustain momentum.

Assisted & Independent Living Facility Sales

• Prospect and develop relationships with Assisted Living (AL) and Independent Living (IL) communities to introduce and sell the Never Alone platform.
• Present the value proposition to executive directors, directors of nursing, and wellness directors, aligning Never Alone's capabilities with facility goals around resident engagement, safety, and care quality.
• Manage the full sales cycle from first contact through contract execution and handoff to operations.
• Identify upsell and expansion opportunities within existing AL/IL accounts as resident adoption grows.

Waiver & Private Pay Sales

• Navigate Medicaid waiver programs (including applicable Indiana and Ohio state waiver channels) to position Never Alone devices as a covered benefit for eligible members.
• Educate prospects and case managers on waiver eligibility requirements, covered services, and the enrollment process.
• Effectively sell to private-pay customers, clearly articulating value and ROI for individuals and families making out-of-pocket decisions.
• Stay current on relevant state waiver program changes, payer requirements, and coverage updates that affect the sales process.

Pipeline Management & Reporting

• Maintain a disciplined, up-to-date pipeline in HubSpot CRM, logging all activity, contacts, opportunities, and next steps.
• Provide accurate weekly forecasts and territory updates to the Director of Sales.
• Meet or exceed monthly and quarterly sales targets for new accounts, device placements, and revenue.
• Proactively identify and escalate barriers to closing, competitive activity, and market intelligence to inform broader sales strategy.

Collaboration & Handoff

• Work closely with the Director of Sales to align on territory priorities, messaging, and deal strategy.
• Coordinate clean handoffs to the Operations team upon deal close, ensuring full documentation and clear expectations are set for implementation.
• Partner with marketing on conference attendance, lead follow-up, and local market campaigns in Indiana and Ohio.
• Represent Never Alone at regional healthcare conferences, trade shows, and association events relevant to post-acute and senior care.

Qualifications

Experience:

• 3+ years of field sales experience in healthcare technology, SaaS, or medical devices, with a strong preference for post-acute care settings (SNF, AL, Home Health, or Hospice).
• Demonstrated success selling into or through SNF social workers, discharge planners, or case managers in a B2B2C model.
• Experience navigating Medicaid waiver programs and/or private-pay sales in a healthcare context.
• Track record of consistently meeting or exceeding quota in a territory-based, field sales role.

Skills & Attributes:

• Highly proactive, self-directed, and energized by field work—comfortable owning a territory and driving results independently.
• Exceptional relationship-building skills with frontline clinical staff (social workers, nurses, care coordinators) as well as executive-level facility leaders.
• Strong consultative selling skills—listens to understand customer needs and tailors the pitch accordingly.
• Excellent verbal and written communication skills; confident presenting to both individual contributors and leadership teams.
• Organized and detail-oriented, with the discipline to maintain an accurate CRM and manage a complex, multi-touch sales cycle.
• Resilient and persistent—thrives on building from the ground up in a competitive, relationship-driven market.

Healthcare Knowledge:

• Working knowledge of post-acute care operations, including SNF discharge workflows, AL/IL community structure, and how care decisions are made at the facility level.
• Understanding of the senior care technology landscape and how SaaS platforms are evaluated, adopted, and sustained in clinical environments.

Technical Skills:

• Proficient in CRM systems, preferably HubSpot, for pipeline management, activity tracking, and reporting.
• Comfortable demonstrating SaaS platforms and conducting virtual or in-person product walkthroughs for clinical and administrative audiences.
• Familiar with basic reporting tools to track personal performance metrics and territory analytics.

Education:

• Bachelor's degree in Business, Healthcare Administration, Marketing, or a related field preferred.
• Equivalent combination of education and relevant work experience will be considered.

Travel:

• Must be based in Indiana or Ohio.
• 50% travel required across the assigned territory, including regular facility visits, conference attendance, and periodic travel to Never Alone headquarters.

PERFORMANCE METRICS

• Number of new SNF, AL, and IL accounts contracted per quarter
• Device placements and patient enrollments driven through SNF discharge partnerships
• Waiver and private-pay revenue generated within the territory
• Pipeline accuracy and CRM hygiene as reviewed by the Director of Sales
• Facility visit frequency and relationship depth across key accounts
• Speed and quality of sales-to-operations handoffs
• Attendance and engagement at regional conferences and industry events

Inside Sales Representative

Remote | Reports to: Director of Sales |Minimal Travel Required

COMPANY BACKGROUND

Never Alone is a healthcare technology company transforming care delivery for seniors and post-acute populations through always-on telehealth and care solutions. The company provides 24/7/365 access to licensed clinical professionals via a secure, purpose-built platform designed for senior living communities, seniors at home, skilled nursing facilities, home health agencies, hospice providers, and other care organizations.

By combining simple, easy-to-use technology with immediate access to medical expertise, Never Alone helps care teams make timely decisions, reduce unnecessary hospital transfers, and improve resident outcomes. Never Alone supports “treat-in-place” care, strengthens staff confidence, and enhances peace of mind for residents and families.

JOB SUMMARY

The Inside Sales Representative is the heartbeat of Never Alone's day-to-day sales engine — a warm, energetic, and highly organized relationship builder who keeps prospects moving through the pipeline, existing customers engaged and growing, and partner agencies connected to the right resources. This is a phone- and video-first role that blends new business development, account growth, platform adoption, and cross-continuum referral generation into one dynamic position.

The ideal candidate is someone who genuinely loves people, thrives on conversation, and brings infectious energy to every interaction. You don't just make calls — you make connections. You listen carefully, ask smart questions, and have a natural ability to match what Never Alone offers with what a customer or prospect truly needs. Whether you're following up on a warm lead, re-engaging a quiet account, walking someone through a platform demo, or connecting a facility to a partner agency, you do it with enthusiasm, empathy, and professionalism.

This role reports directly to the Director of Sales and works in close coordination with the field sales team, operations, and partner agencies across the care continuum.

MAJOR JOB DUTIES & RESPONSIBILITIES

Proactive Outbound Prospecting & New Client Development

• Conduct high-volume, high-quality outbound calls and video meetings to prospective SNF, AL/IL, Home Health, Hospice, and ACO customers to introduce the Never Alone platform and generate qualified pipeline.
• Research and identify key decision-makers at target organizations, developing personalized outreach strategies that resonate with each prospect's specific care setting and operational priorities.
• Follow up consistently and persistently on inbound leads, conference contacts, and marketing-generated inquiries to convert interest into scheduled discovery meetings and demos.
• Maintain a proactive daily outreach cadence, balancing new prospecting with pipeline nurturing to ensure a steady flow of opportunities at every stage.
• Collaborate with field sales representatives to coordinate outreach strategies, hand off qualified opportunities, and support territory coverage for the national and D2C sales teams.

Platform Adoption & Utilization Growth

• Serve as a proactive point of contact for existing Never Alone customers, conducting regular check-in calls to assess platform usage, surface adoption barriers, and celebrate wins with the care team.
• Monitor account utilization data and engagement metrics to identify customers who may be underusing the platform, then develop and execute targeted outreach plans to re-engage and re-energize those accounts.
• Guide customers through best practices, feature highlights, and workflow tips that help them get maximum value from the Never Alone platform in their day-to-day clinical operations.
• Work closely with the Operations team to flag adoption concerns early, coordinate training support, and ensure customers feel consistently supported and valued.
• Track and report on adoption trends across the customer base, providing insights to the Director of Sales and internal teams to inform customer success strategies.

White Space & Expansion Selling

• Identify and pursue white space opportunities within existing accounts — uncovering additional facilities, departments, care lines, or patient populations that are not yet using Never Alone.
• Conduct structured account reviews to map current usage against the full breadth of the Never Alone platform, identifying gaps where additional services or expanded deployments could deliver meaningful value.
• Present upsell and cross-sell opportunities to existing customers in a consultative, low-pressure manner, framing expansion as a natural next step in their journey toward better care delivery.
• Partner with field sales representatives on larger expansion opportunities that require in-person engagement or executive-level conversations.
• Maintain an up-to-date expansion pipeline in HubSpot CRM, tracking white space opportunities by account alongside new business pipeline.

Partner Agency Referrals

• Develop a working knowledge of Never Alone's partner agency network across the care continuum, including home health agencies, hospice providers, ACOs, managed care organizations, and community-based service providers.
• Identify referral opportunities during customer and prospect conversations, connecting individuals and organizations to the right partner agencies when Never Alone alone cannot fully meet their needs.
• Build and maintain warm relationships with partner agency contacts, facilitating two-way referral flows that benefit patients, partner agencies, and Never Alone alike.
• Document referral activity in CRM and track outcomes to demonstrate the value of the partner network and identify opportunities to deepen key relationships.
• Work with the Director of Sales and operations leadership to refine the referral process and identify new partner agencies that can strengthen Never Alone's care continuum offering.

Product Demonstrations

• Conduct live virtual product demonstrations for prospects and existing customers, delivering clear, engaging, and personalized walkthroughs of the Never Alone platform tailored to each audience's care setting and priorities.
• Prepare for demos with thorough discovery, ensuring each demonstration speaks directly to the clinical workflows, pain points, and goals of the people in the room.
• Follow up all demonstrations with timely, personalized outreach that reinforces key value points, addresses questions, and advances the opportunity toward a next step.
• Support field sales representatives with demo preparation, logistics, and follow-through for joint calls and in-person presentations.
• Continuously sharpen demo skills and platform knowledge, staying current on new features, use cases, and customer success stories that strengthen the Never Alone narrative.

CRM Management & Sales Reporting

• Maintain meticulous, real-time records in HubSpot CRM for all prospect and customer interactions, including call notes, email activity, demo outcomes, and next steps.
• Track personal performance metrics including call volume, demo completions, pipeline generated, adoption improvements, and referrals facilitated.
• Provide regular activity and pipeline updates to the Director of Sales, highlighting wins, trends, and areas where additional support or resources are needed.
• Use CRM data proactively to prioritize outreach, identify at-risk accounts, and spot expansion opportunities before they become problems or missed revenue.

Qualifications

Experience:

• 2+ years of inside sales, business development, or account management experience, ideally in healthcare technology, SaaS, or a clinical services environment.
• Experience conducting virtual product demonstrations and managing a multi-touch outbound prospecting cadence.
• Familiarity with post-acute care settings — including SNF, AL/IL, Home Health, or Hospice — is a significant plus, though a genuine passion for healthcare and senior care will be equally considered.
• Experience working with CRM platforms (HubSpot preferred) for pipeline tracking, activity logging, and reporting.

Healthcare Knowledge:

• Working knowledge of or genuine curiosity about post-acute care settings and how care is delivered across SNF, AL/IL, Home Health, Hospice, and community-based environments.
• Basic understanding of how technology purchasing and adoption decisions are made in healthcare organizations.
• Familiarity with the care continuum and how different provider types interact, refer, and coordinate with one another is a meaningful advantage.

Technical Skills:

• Proficient in HubSpot CRM or a comparable sales CRM platform.
• Comfortable conducting virtual meetings and demonstrations via Zoom, Microsoft Teams, or similar video conferencing tools.
• Quick learner with new software — able to develop strong platform expertise in the Never Alone product to support confident, credible demonstrations.

Education:

• Bachelor's degree in Business, Healthcare Administration, Marketing, or a related field preferred.
• Equivalent combination of education and relevant work experience will be considered.

Travel:

• Remote position; candidates may be located anywhere in the continental United States.
• Minimal travel required — occasional attendance at national conferences, team meetings, or key customer visits as needed.

PERFORMANCE METRICS

• Volume and quality of outbound calls, emails, and video meetings completed weekly
• Number of new qualified opportunities generated and handed off or advanced in pipeline
• Product demonstrations completed and conversion rate from demo to next step
• Platform adoption and utilization improvement scores across assigned accounts
• White space and expansion pipeline value created within existing accounts
• Number and quality of partner agency referrals facilitated across the care continuum
• CRM accuracy, completeness, and timeliness of activity logging

Customer satisfaction and engagement feedback