Comcast Email Support Jobs in Usa

The mission of the Drive Escalated Support team is to make DoorDash the delivery platform of choice for local, regional and enterprise merchants by ensuring we provide the best live support in the industry, from onboarding questions to ongoing store support, urgent troubleshooting, and assistance navigating our product offerings. This involves not only providing support to end users on our platform, but also identifying opportunities for improvement across the Merchant journey and surfacing these insights to cross-functional teams.

As a Specialist on the Drive Escalated Support team, you will help resolve our Merchants' most complex, urgent issues through live support channels including phone and email. You will be the face of DoorDash Support for restaurants, retailers, and exciting new lines of business like Pharmacy, for partners located across the United States, Canada and Australia. You will be an effective brand ambassador by delivering lasting resolutions for complex issues, providing reassurance to merchants in challenging situations, and ensuring long-term merchant satisfaction on our platform by partnering with our sales ops, engineering, product and onboarding teams to provide exceptional support when something goes wrong. You will report into a leader on a team of peers in our support organization.

At DoorDash, we believe in fostering a culture of meaningful connection, collaboration, and professional growth through in-office interactions. This position requires an in-office presence at the DoorDash corporate office in Tempe and the employee must live within a commutable 50 miles from the office. In-office days are determined by the business and can change based on business needs. Connect with the recruiter to determine what the in-office requirement for this role is. This role will be assigned a schedule that may include evenings, weekends, and holidays. These schedules will be adjusted periodically to meet the needs of our business.

You're excited about this opportunity because you will

• Investigate and resolve escalated cases through various real-time support channels to find an answer for Merchants leveraging DoorDash as a delivery service.
• Develop a deep, subject-matter-level expertise in how DoorDash's Merchant Support processes, systems, and resources work, and how to triage, diagnose and resolve different issue types.
• Work closely with Account Owners and sales stakeholders to answer process, functionality and workflow-related inquiries for their Merchants and build confidence in Merchant Support among cross-functional teams.
• Leverage data queries, existing workflow documentation and knowledge of internal systems to come up with out-of-the-box solutions when new issues arise
• Work with the Merchant Experience team to identify weaknesses, gaps and bottlenecks in our operational processes
• Contribute to a culture of ownership, excellence, and continuous feedback that reflects a best-in-class service standard

We're excited about you because

• You love helping people! You're passionate about doing right by our merchants to provide a scalable, world-class merchant experience and you inject enthusiasm and customer obsession into everything you do.
• You have a Bachelor's degree or equivalent amount of relevant work experience (4+ years), or an Associate's degree + 2 yrs of relevant work experience
• You absorb new information quickly and execute at a high level.
• You have experience in de-escalation tactics, call management, and delight in turning an upset customer into a vocal brand promoter
• Proven track record of gathering and analyzing data to uncover insights to help drive informed decisions
• A minimum of 3 years of operations or customer service experience, demonstrating effective ownership
• Proficiency in using Google Suite or similar software, including data creation and management in Google Sheets
• Experience with SQL or similar query languages to search internal databases
• Proven track record of supporting customers and helping them achieve targets
• Proficiency in Salesforce and Google Sheets with a strong understanding of data analytics
• Demonstrated ability to adapt and thrive in a constantly evolving, fast-paced environment

Why You Should Join Us

• Opportunity to lead and inspire teams to achieve continuous improvement
• Collaboration with cross-functional partners to drive process enhancements
• A dynamic and fast-paced work environment where personal and professional growth are encouraged
• Impactful role in resolving high-visibility escalations and enhancing stakeholder experience.

AGE Solutions is looking for a Sr. Cross Domain Solutions Support Specialist to join our team in support of an upcoming cybersecurity risk management and assessment program with our DoD customer. In this position, you will organize and manage DSAWG and CDTAB meetings, including scheduling, logistics, agendas, and minutes. You will also participate in and contribute to weekly, monthly, and quarterly working groups, boards, and panels to include CDTAB, DSAWG, Information Domain, and IRSMC board meetings.

Individuals in this role must be available to work on-site at Ft. Meade, MD for the majority of the workweek.

Responsibilities Include:

• 
  
• Coordinate with DISA stakeholders, ISSMs, and PMs to resolve non-compliance issues identified in the Cybersecurity Scorecard.
  
• Keep DISA senior leadership and cybersecurity stakeholders informed of all Cybersecurity Scorecard non-compliance findings.
  
• Serve as the primary briefer for CDS requests, tickets, ad-hoc meetings, and annual reviews at CDTAB, DSAWG, Information Domain, and IRSMC boards.
  
• Apply broad technical expertise in cybersecurity, networking, system architecture, cross-domain technologies, DMZ design, and controlled interfaces.
  
• Participate in and contribute to weekly, monthly, and quarterly working groups, boards, and panels.
  
• Support the CDTAB Chair and Secretariat on CDS-related issues and actions.
  
• Implement CDTAB strategic goals including policy planning, risk analysis, and vulnerability assessments.
  
• Identify and propose issues requiring CDTAB risk decisions and organize topics for monthly meetings.
  
• Execute DSAWG strategic goals and conduct risk and vulnerability assessments for related initiatives.
  
• Maintain DSAWG and CDTAB online platforms, ensuring access to briefings, policies, references, tracking tools, and contact directories.
  
• Notify the CDTAB community of all CDS tickets and requests pending review.
  
• Organize and manage DSAWG and CDTAB meetings, including scheduling, logistics, agendas, and minutes.
  
• Communicate deadlines for submission of agendas, briefs, and discussion topics.
  
• Draft, proof, and distribute meeting materials to DSAWG and CDTAB members in advance.
  
• Maintain standardized briefing templates and formats for both forums.
  
• Record and publish all meeting minutes, decisions, briefings, and supporting documents.
  
• Keep updated contact lists and email distribution groups for members and advisors.
  
• Develop monthly status reports (MSRs) for CDTAB and DSAWG.
  
• Prepare up to 10 SOPs or internal documents annually.
  
• Create up to 5 technical papers per year on DSAWG-related issues for coordination with DoD/IC stakeholders.
  
• Produce up to 12 white papers, CONOPS, and contingency plans annually to support RE4 functions.
  
• Manage monthly ballots for CDTAB and DSAWG, averaging 20 CDS requests, 20 tickets, 10-20 briefings, and 15 annual reviews-volume may vary monthly.
  

Requirements:

• 
  
• Bachelor's degree (IT-related field preferred)
  
• Six (6) or more years leading Risk Management teams
  
• Five (5) or more years IT program management experience leading audits and inspections in DoD/Federal environment
  
• Have an active DoD Top Secret clearance with SCI eligibility
  
• DoD 8570 IAM or IAT Level III certification
  
• Functional area expertise in National and DoD IT policy
  
• Expert level knowledge and experience as a technical expert providing technical direction, interpretation, and alternatives in areas such as but not limited to; Information Systems Architecture, Telecommunications Systems Design, Architecture, Implementation, Information Systems Integration, Software Development Methodologies, Security Engineering, Communications and Network Systems Management.
  
• Expert level knowledge in guiding the successful completion of major programs and may function in a project leadership role Proven ability to prepare and present technical documentation, strategic briefings, and governance materials for senior-level DoD boards (e.g., CDTAB, DSAWG, IRSMC)
  
• Excellent technical writing and communication skills with the ability to convey complex information clearly to technical and non-technical audiences
  
• Customer service skills
  

Compensation: $120,000+

At AGE Solutions, we reward performance, invest in growth, and share success. Our benefits support the whole person, professionally, financially, and personally.

• 
  
• 26 Days Paid Leave: Includes vacation, sick, personal time, and holidays. You choose how to use it.
  
• Performance Bonuses: Performance bonuses are awarded based on individual contributions and company-wide results, aligning recognition with impact.
  
• 401(k) with Match: We match 3% of your contributions with immediate vesting.
  
• Financial Protection: Company-paid life insurance up to $300K and options for additional coverage for you and your dependents.
  
• Health Benefits: Multiple medical plans, dental, vision, FSA and HSA options to fit your needs.
  
• Parental Leave: 15 days of fully paid leave for new parents, because family matters.
  
• Military Differential Pay: We bridge the gap for employees on active duty, so they don't take a financial hit while serving.
  
• Professional Growth: Paid training and certifications, tuition reimbursement, and the tools and tech to get the job done right.
  
• Shared Success: In the event of a company sale, our CEO has committed to returning 80% of net proceeds to employees. This ensures our team shares in the long term value they help create.
  

At AGE, you'll do work that matters, supported by a company that delivers for its people.

Key Role Description

Responsibilities primarily involve day-to-day support of pipeline and terminal process control systems and associated applications, including, but not limited to, distributed regulatory control systems (SCADA and LDS systems), programmable logic controllers (PLCs), and process history data systems. Responsibilities also include support for the control portion of MIPC pipeline and terminal projects and day-to-day technical support to various other departments within the organization including operations, reliability, and IT. Much of the work is project-orientated and requires working on a number of projects and priorities simultaneously.

Role Specific Competencies

At Monroe, we have identified nine specific competencies we expect all leaders of our organization to possess. These competencies are incorporated as a part of our Selection, Performance Management /Review and Developmental processes. The competencies and activities for this role are detailed below:

Technical Knowledge - demonstrates the specific skills necessary for the assignments, understands the background and points of leverage to be effective in the role.

* Responds to the day-to-day needs of MIPC's pipeline and facilities, particularly where those needs are impacted by the process control or process data history systems.
* System Configuration and Administration.
* Databases and Graphical Displays for Control Room Operations
* System interfaces, business data processes, and reporting.
* Work with Regulatory Compliance, Operations, and Reliability and Maintenance Departments on projects to determine points that need to be brought back into the SCADA system when performing SCADA integration of remote field sites.
* Participate in detailed CAT and lineouts testing to meet regulatory requirements.
* Work closely with the IT and third-party SCADA vendor to configure and test communications from the SCADA System to remote PLC's and Flow Computers.
* Work with field personnel in a real-time environment to troubleshoot data problems and communication problems between the remote PLC site and SCADA.
* Work with the pipeline controllers to make sure the SCADA application is always providing them the ability to control the pipeline.
* Develops system application specifications utilizing business knowledge and tests developed programs to ensure proper functionality and implementation
* Provide 24x7 support to the Control Center
* Supports other functions such as:
o Communications troubleshooting (primary and backup)
o MIPC IT support
o Maximo programing liaison
o Leak detection support
o IT/PLC critical spare list development
o Cybersecurity training
o Other systems: TopTech, tank gauge system, Omni Flow Computers

Knowledge of Work Areas and Responsibilities - demonstrates a clear understanding of role and responsibilities within specific area, flexible and agile in adapting to changes or exploring opportunities and challenges.

Communications - Verbal and Written - includes written and verbal communications, delivers presentations and has good listening skills.

Problem Solving and Conflict Leadership - strives to understand contributing factors, works to resolve complex situations, and helps individuals to resolve conflicts.

Delivering Results - Sense of Urgency - defines appropriate goals, works toward achieving goals, articulates vision and steps for achievement, meets deadlines and provides timely status updates and follow-through.
* Responsiveness to off-hours, weekends and holidays issues may be required.

Teamwork/Cooperation - accountable to team, works to meet established deliverables, appreciates view of team members and is respectful of others.

Initiative - takes action, seeks new opportunities, and strives to see projects to completion.

Work Reliability/Quality - strives to eliminate errors, accurate work is a priority, and seeks opportunities to improve product/services.

Integrity and Trust - honest, accountable, upholds ethics standards and maintains confidentiality.

Education, Experience, and Skill Requirements

* Bachelor degree in Computer Science, Engineering or equivalent. Experience will be considered in lieu of degree.
* 2-5 years of experience with SCADA/PLC systems
* Gas, and/or Liquids pipeline experience preferred with a working knowledge of measurement technologies, process control automation, device protocols, networking, and telecommunications.
* Strong problem solving, technical, and functional skills with the ability to multi-task.
* Detail-oriented with strong analytical and troubleshooting skills and be willing to learn.
* A working knowledge of real-time systems, particularly SCADA systems or PLCs and RTUs is preferred.
* Solid Microsoft skills with an emphasis in advanced Excel. Pluses include; SQL and Microsoft development tools .Net and Visual Studio.
* A basic understanding of pipeline hydraulics.
* A basic understanding of PLC and RTU communication protocols and TCP/ IP communications.
* SCADA application with remote site integration experience.
* Familiarity with PHMSA Control Room Management (CRM) processes and guidelines.

65 % Inside Work 35% Outside Work 5 % Extreme Temperatures
10 % Excessive Noise 90 % Sitting 10 % Standing
90 % Operating Computer 20 % Lifting 40 lbs. 10 % Traveling
10 % Exposure to Hazards

About Diversified:

Diversified is a global leader in audio visual and media innovation, recognized for designing and building the world's most experiential environments. Our award-winning team specializes in delivering solutions for the most complex, large-scale and immersive installations. Serving a global clientele that includes major media organizations and retailers, sports and live performance venues, corporate enterprises, and government agencies, Diversified partners with clients to create spaces that bring people together and keep them coming back.

What to Expect:

At Diversified, we're on a mission to create a world without boundaries, where technology enables all people to connect and experience the moments that matter, wherever they choose to be. With clients spanning the globe and an exciting pipeline of projects across industries, Diversified offers more than just a job. We offer a career path with the flexibility to grow personally and professionally, wherever your ambitions take you.

As a Diversified associate, you'll dive headfirst into big, complex, and rewarding projects that push the boundaries of what's possible. Plus, you'll enjoy a flexible work environment, competitive compensation and benefits, and a culture that celebrates diversity and inclusion.

IF YOU CAN DREAM IT, YOU CAN DO IT AT DIVERSIFIED.

How You'll Contribute:

The AV Installation and Support Services Technician is responsible for the installation, termination, testing, troubleshooting, and maintenance of low-voltage cabling systems, including voice, data, and video.

Assigned to Client and works full time from onsite location responsible for Installation and then maintaining the system after installation. Will conduct Preventive Maintenance and will assist with Service Tickets as needed. Will work with REMOTE support to troubleshoot Service Tickets as required.

This role ensures all work complies with industry standards and client requirements, with a focus on quality, safety, and efficiency. Technician will work onsite and will be responsible for preventive maintenance of the systems and will work with remote service technicians to address service tickets as needed.

What You'll Do:

• 
  
  
• Install, terminate, and test copper and fiber optic cabling for voice, data, and video systems.
  
  
• Interpret blueprints, floor plans, and wiring diagrams to determine cabling requirements and optimal routing.
  
  
• Perform troubleshooting and repairs on structured cabling systems and related hardware.
  
  
• Ensure all installations comply with relevant standards.
  
  
• Document all work performed, including test results and as-built drawings using BlueBeam.
  
  
• Collaborate with project managers, engineers, and other trades to ensure successful project completion.
  
  
• Maintain tools, equipment, and a safe, organized work environment.
  
  
• Provide technical support and guidance as needed.
  
  
• Participate in ongoing training to stay current with industry best practices and standards.
  
  
• Oversee all on-site activity on the active project job site and address any issues necessary to achieve quality and timeline standards
  
  
• Oversee all field operations and report progress, status and issues.
  
  
• Supervises the physical installation of a wide variety of technology into a wide variety of locations
  
  
• Maintains all quality control on jobsite, checking all work from subcontractors and union trades. Managing any discrepancies in our standards
  
  
• Able to read and understand functional design drawings and cable riser diagrams
  
  
• Able to complete assignments in accordance with or better than established task durations as well as estimate task durations to meet assigned deadlines. Provides daily feedback to Manager
  
  
• Able to build and wire custom panels from engineering drawings
  
  
• Advanced Fiber optic cable handling, installation termination and testing
  
  
• Responsible for tracking and maintaining toolkits, job material boxes, company vehicles and materials inventories. Keep clean, orderly and well documented
  
  
• Responsible for tracking and maintaining their personal licenses, certifications and qualifications. (Some states have specific requirements in this area)
  
  
• Maintain daily record of time worked on specific projects for timesheet entry. Maintain an activity log and a personnel log for skills to report on recommended improvements.
  
  
• Conduct routine Preventative Maintenance and logs as required.
  
  
• Work with Remote support for service tickets that require escalation.
  
  

Complexity:

This level of technician will be responsible for performing tasks on clients' jobsites with no supervision. This position is responsible for the coordination with clients, contractors and subcontractors. This position will be the key and only field technician in many situations and will be responsible for delegating work, working with remote support, and communicating with key stakeholders on behalf of the company. Requires maintaining quality control on all field work. This position requires the highest level of technical and people skills along with great communication skills.

Decision Making Authority:

This position is often alone on the job sites and requires making good judgement about decisions that need to be made. In general, the service manager, project manager and supervisor are available to answer questions, but this position is very independent and will be looked upon to make many onsite decisions on behalf of the service manager and company. This position requires good diplomacy in working with our clients and other key stakeholders on the job sites.

Physical Working Environment:

• 
  
  
• Work is performed in commercial, industrial, and construction environments.
  
  
• May require working in confined spaces, on ladders, lifts, or at heights.
  
  
• Must be able to lift and carry up to 50 lbs.
  
  
• Exposure to varying weather conditions and construction site hazards.
  
  

Physical Demands:

The physical demands described here are representative of those that may be met by an employee. The employee may be exposed to construction site conditions on a regular basis.

Employee will be responsible for their safety while on job sites and comply with all safety regulations in place by the client and Diversified. Use of PPE could be required on job sites. The employee can typically spend at least 60% of their time on their feet and be required to be mobile around the client site. The employee must have the ability to occasionally climb ladders, use stairs and lift and/or move materials up to 50 pounds in construction areas.

The individual is regularly required to use keyboards, test equipment and controls required for installation projects. Specific vision abilities required for this job include close vision, distance vision, peripheral vision and depth vision. When not on construction sites, the employee will experience normal office conditions and be required to use office equipment such as computers, peripherals, etc.

Travel:

Travel by car and occasional airplane trips are required. Employee must possess a valid driver's license in their state of residence. Employee must possess a valid Passport for entry onto client site. Employee will be required to use their own vehicle and will be reimbursed for mileage at the current corporate rate. Occasional travel by airplane for out-of-town projects is required.

Safety:

Maintain and wear appropriate PPE as the job and tasks require it.

Ensure hazards are addressed and rectified in a timely manner.

What You'll Bring:

Education & Certifications:

• 
  
  
• High school diploma or equivalent required.
  
  

• 
  
  
• Must possess the E06 Limited Energy Systems License
  
  

• 
  
  
• OSHA 30 Certificate required
  
  
• Must have a valid US Passport.
  
  
• Must have a valid driver's license and adhere to our insurance requirements
  
  

Required Skills/Qualifications:

• 
  
  
• Minimum 2 years of experience in low-voltage or structured cabling installation.
  
  
• Possess advanced AV installation skills
  
  
• Familiarity with a wide range of audio, video and networking equipment
  
  
• Proficient in the use of cable testers, hand tools, and power tools.
  
  
• Ability to read and interpret technical documents and blueprints.
  
  
• Must have knowledge of the following programs: Teams, Outlook, Excel, OneNote, BlueBeam/Adobe Reader
  
  
• Willingness to travel to job sites as required.
  
  
• Excellent troubleshooting and problem-solving skills.
  
  
• Strong communication and teamwork abilities.
  
  
• Good verbal communication skills and good customer service skills
  
  
• Ability to diagnose, troubleshoot and resolve technical problems
  
  
• Able to work indoors/outdoors, standing, sitting and ladder use. Able to lift 50lbs.
  
  

Preferred Skills/Qualifications:

• 
  
  
• Experience with Service Now preferred.
  
  
• Experience with Software House preferred.
  
  

• 
  
  
• AVIXA CTS Certification is preferred.
  
  

• 
  
  
• AVIXA CTS-I Certification is highly encouraged
  
  

• 
  
  
• Installer (Level 1 or 2), Technician, or equivalent structured cabling certification preferred.
  
  
• Additional certifications from recognized structured cabling governing bodies are a plus.
  
  

Other relevant certifications may be required or preferred based on the technology focus of the position

What We Offer:

Along with competitive compensation, you will be eligible for the following benefits:

• 
  
  
• Multiple medical plan options to suit your family's needs
  
  
• Dental (including orthodontic coverage) and vision plans
  
  
• Company paid Basic Life, AD&D, Short-Term and Long-Term Disability Insurance, and Employee Assistance Plan (EAP)
  
  
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
  
  
• 401k with Employer Match
  
  
• Paid Time Off and Paid Holidays
  
  
• Voluntary Benefits: Critical Illness, Hospital Indemnity, Accident Insurance, Pet Insurance, Homeowners and Auto Insurance, Supplemental Term and Dependent Life and AD&D, and Legal Services
  
  
• Commuter Benefits
  
  
• And much more
  
  

To learn more about becoming part of the Diversified team, visit us at our career siteor email us at .

Diversified is an equal opportunity employer committed to fostering an inclusive and diverse workplace. All aspects of employment will be based on job requirements, individual qualifications, merit, performance, and business need. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law. We believe in fair and equitable hiring practices and strive to create an environment where all individuals feel valued and empowered.

If you require a reasonable accommodation to participate in the application or interview process due to a disability, please contact so we can assist you.

Our compensation ranges reflect the cost of labor across several US geographic markets. The pay details below range from our lowest geographic market up to our highest geographic market. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills and experience depending on the position offered, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

With history dating back to 1856, American National Bank is one of the largest privately owned banks in Nebraska with branch locations in the region with locations in Nebraska, Iowa and Minnesota. We believe in doing. By joining forces with local businesses, charitable organizations and our team members, we are proud to be part of the momentum that keeps the community around us building and growing. Together we can be the catalyst for making great things happen. Join our company to be a part of this inspirational movement and learn how we can grow your career.

Together, we can do more for your future...

At American National Bank, we provide our team members with comprehensive benefits to do more for you and your family.

We offer:

• 
  
• Competitive base compensation with additional performance-based annual earning potential
  
• Career growth potential built into every role
  
• 401(k) Investment Plan with up to 4% match by ANB with immediate vesting and profit sharing*
  
• No cost Life Insurance with benefit 2x base salary (subject to cap), with ability to purchase additional coverage
  
• Paid Time Off, Paid Holidays and Paid Volunteer Time
  
• Medical Insurance with signification premium contribution by ANB, with Wellness Plan Support*
  
• Dental Insurance with significant premium contribution by ANB*
  
• Additional Insurance options to meet personal needs: Vision, Pet Care, Critical Illness, Accident, Income, and Identity Theft Protection*
  
• Tuition Reimbursement*
  
• Gym Membership Reimbursement*
  
• Discounts on Banking and Financial needs
  

*Eligibility Criteria Apply

Job Summary

The Business Banking Support Supervisor is an experienced Business Banking Specialist who can support all lines of commercial business. In this role, you will assist in training all new team members, facilitate workload management, and have input in department strategy, goals, and operations. Additionally, you will prepare commercial loan documents and provide direct support to commercial banking team and clients.

Essential Job Duties & Responsibilities

• 
  
• Manages the day-to-day operations of the people, processes and work of the business banking support function within the market such as: working with new and existing business clients for new accounts, loans, all general account inquiries for both loans and deposits, and troubleshooting of all types. Coordinating commercial loan documents for lending officers, reviewing loan documentation, facilitating the loan closing process, partner with other areas of client support to enhance the client experience, among other commercial sales support tasks.
  
• Demonstrates strong knowledge of the Bank's products and services. Maintains a high level of knowledge regarding compliance and audit needs related to Commercial, Private, Small Business and Community Banking.
  
• Ensures operating policies, procedures and regulatory requirements are current and administered consistently throughout Business Banking Support team. Assesses service provided by team members to ensure it consistently delivers on the standard of client service set within the organization.
  
• Is relied upon as a subject matter expert on banking support processes and related software capability to advance the client experience. Serves as resource, consultant and coach to colleagues within and beyond the commercial client support team in special projects or on a periodic basis to develop people, improve workflow and enhance the effectiveness of commercial banking operations. Evaluates and recommends policy, core system function and procedural changes for processes that impact the client experience. Recommends training and technology enhancement needs.
  
• Provides oversight and direction to his/her team members in accordance with the organization's policies and procedures. Coaches, mentors and develops staff, including overseeing new employee onboarding and providing career development planning and opportunities. Consciously creates a workplace culture that is positive consistent with the organization's goals. Leads employees to meet expectations for productivity, quality, and goal accomplishment. Provides effective performance feedback through recognition, rewards, and disciplinary action, with the assistance of Talent Management, when necessary. Maintain employee work schedules including paid time off and any requested leave of absence. Maintain transparent communication as appropriate through department meetings, one-on-one meetings, and appropriate email and regular interpersonal communication.
  

Experience Needed:

• 
  
• Minimum of 5 years of banking or related financial services industry experience in at least some of the following areas of new accounts, commercial loan documentation, platform automation, sales support, lending, and customer service and client financial solutions.
  
• Significant experience with banking software such as Jack Henry and LaserPro is strongly preferred.
  
• Prior experience leading people in a formal capacity is strongly preferred.
  

Education, Licensure & Certification Needed:

• 
  
• A 4-year degree in a relevant field or equivalent work experience is required.
  

Skills & Abilities Needed:

• 
  
• Sound working knowledge of banking compliance, regulation and risk management
  
• A clear drive that seeks to improve the operational efficiency for the benefit of the bank and client experience.
  
• Strong problem-solving ability with customer service skills.
  
• A team player and team builder who can manage effectively in a changing environment by eliminating barriers and actively fostering collaboration.
  
• Ability to prioritize and balance simultaneous needs.
  
• Strong communication skills with individuals at all levels, internally and externally.
  
• Strong attention to detail.
  
• Consistently manages time well, balancing both long-term and day-to-day demands of management role.
  
• Highly proficient in banking software, as well as MS Office tools including Outlook, Excel, Word, and PowerPoint
  

Theory is a continually expanding, international, omnichannel phenomenon. From the product to the people, Theory is a company built on integrity and excellence. We believe that the exceptional store experience and customer service made possible by our dynamic retail teams empower every aspect of our business and its future success. We look forward to receiving your resume.

A Support Associate works within the store team to help achieve store sales and inventory goals. The Support Associate partners with the management and sales team to ensure a seamless flow between front and back of house. This role should be well versed in standard operating procedures and provide customers with utmost customer service.

Business Leader

● Demonstrate excellent knowledge of the product to support the brand goals

● Understand company tools, incentives & strategies to support meeting store sales goals

● Maintain all-areas back of house including stock organization, shipping/receiving, and supply orders per policy and procedure.

● Efficiently execute register functions and inventory transactions.

People Leader

● Ensure effective communication between all team members

● Supports ways to keep the team motivated and engaged

● Contribute new & innovative ideas to support meeting business goals

● Participate in all training and development meetings.

Operations Leader:

● Ensure all functions of the store are maintained to support a superior shopping-experiences

● Assist in all areas of stock, shipping, receiving protocols/policies, procedures and all related processes inclusive of paperwork

● Support in areas of risk management, physical security, store cash control and inventory control.

● Participate in physical store inventories.

● Identify product concerns and communicate inventory needs to support the business goals

● Comply with all point of sale register policy and procedures

Customer Focus:

● Support building meaningful relationships with clients through strong-interpersonal skills both in store and over the phone.

● Collaborate with all team members to support a superior shopping experience

● Ensure client needs are quickly and effectively met for overall customer satisfaction

● Uphold merchandise standards and maintain visual directive.

● Be present on and off the floor as a Theory Brand Ambassador

The Essentials

● 1+ years’ prior work experience in a client-centric, sales, support, or back of house environment.

● Dynamic interpersonal and communication skills, both verbal and written

● Independent work ethic, time management skills

● Computer skills to operate point of sale system, experiences with teamwork is a plus

As an Equal Opportunity Employer, Fast Retailing does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.

Ensure your Theory job offer is legitimate and don’t fall victim to fraud. Theory never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for an interview and ensure your communication is coming from a Theory or sister company email address. For added security, where possible, apply directly through our job posting.

The Company 

LIBRA Inc. is one of the largest and most respected closeout wholesalers in the United States. Since 1987, we’ve helped retailers unlock margin and drive store excitement by providing top brand-name consumer products at prices well below traditional wholesale. 

Our customers include major national retailers such as Home Goods, Ollie’s, Ross, Dollar Tree, Dollarama, along with independent retailers worldwide. We operate from our Minneapolis office and showroom, support nearly 250,000 square feet of warehouse space, and actively participate in key national trade shows. 

At LIBRA, you’ll find a fast-moving, collaborative environment backed by a leadership team that values initiative, learning, and results. 

The Position 

We’re looking for a motivated, outgoing Sales Admin Support professional who is excited to be at the front end of the sales process. This role is ideal for someone who enjoys prospecting, building relationships, and learning how deals move from first contact to closed order. 

You’ll work closely with senior sales leaders, support established accounts, and play an active role in outbound outreach. This is an excellent opportunity for someone who wants to grow into a sales career. 

Please note that this position is 100% in-house without the option for remote due to collaboration needs.  

What You'll Do 

• Act as a key point of contact for existing customer accounts, writing orders and supporting ongoing relationships 
• Proactively reach out to prospective customers via cold calls and email to introduce LIBRA, qualify interest, and open new sales conversations 
• Track outreach, customer interactions, and order activity with accuracy and follow-through 
• Support senior sales team members with account coordination, order processing, and customer communication 
• Collaborate with sales leadership to ensure a smooth customer experience from first touch through fulfillment 

What Success Looks Like 

• You’re comfortable picking up the phone and starting conversations 
• You follow up consistently and keep opportunities moving 
• You learn LIBRA’s products, customers, and sales approach quickly 
• You’re organized, responsive, and trusted by both customers and the sales team 

Job Details 

Type: Full-time 

Pay: $22–24/hour (DOE) 

Benefits 

401(k) 

Health, dental, and life insurance 

Health savings account (HSA) 

Profit sharing 

Paid time off 

Employee discount 

Help hospitality businesses succeed with world-class technology

An award-winning global travel technology company is looking for a Customer Support Specialist to support customers across the North American market.

This is a fantastic opportunity to join a fast-growing SaaS company that provides a powerful booking and property management platform used by tens of thousands of independent hotels, B&Bs, and vacation rental hosts worldwide.

In this role, you will work directly with customers to help them get the most out of the platform, troubleshoot issues, and ensure they can successfully manage their reservations, guests, and online travel agency connections.

If you enjoy solving problems, helping customers succeed, and working in a fast-paced tech environment, this role offers the chance to build your career in customer success within the travel technology sector.

The Opportunity

As a Customer Support Specialist, you will be the first point of contact for customers, providing support through phone, chat, and online channels. You will help hospitality businesses navigate the platform, resolve technical questions, and ensure they are maximizing the value of the technology.

You’ll work in a collaborative, customer-focused team that prides itself on delivering exceptional service while helping customers succeed in running their businesses.

Key Responsibilities

• Provide multi-channel support to customers via phone, live chat, and web portal
• Troubleshoot technical and usage issues related to the company’s booking and property management software
• Help customers maximize the platform’s capabilities and improve their operational efficiency
• Resolve the majority of customer queries at the first point of contact
• Support integrations with major online travel agencies such as , Expedia, and Airbnb
• Conduct screen-share troubleshooting sessions to resolve more complex issues
• Escalate technical problems to specialist teams when required
• Track recurring issues and provide feedback to improve products and processes
• Contribute to help articles and internal knowledge resources

What We’re Looking For

• Based in Dallas, TX and legally authorized to work in the United States
• 3–5 years of experience in customer support or SaaS software support
• Comfortable supporting customers via phone, email, and live chat
• Strong troubleshooting and analytical skills
• Ability to explain technical concepts in a clear and simple way
• Excellent written and verbal communication skills
• Calm, professional, and solutions-focused when working with customers
• Able to adapt to changing priorities in a fast-paced environment
• Bachelor’s degree or equivalent experience

What’s on Offer

• Permanent full-time role
• Competitive benefits including healthcare, 401(k), and PTO
• Opportunity to work with a global SaaS company in the travel technology sector
• Collaborative team environment focused on customer success
• A supportive culture that values both hard work and having fun as a team

Our mantra is simple -- love. Love what you do. Love where you live. Love the success and return we provide. At RR Living, we are a part of something special.

The Centralized Operations Support Specialist plays a critical role in streamlining and supporting property management operations across multiple locations. This position ensures consistency and efficiency in administrative functions, resident relations, and service quality. The ideal candidate will possess strong organizational skills, excellent communication abilities, and a detail-oriented approach to maintaining high standards in centralized operations.

Location: Corporate Office, Dallas, TX (in office)

Position Type: Full-Time

Pay: 50-53k

Key Responsibilities

• Handle reasonable accommodation requests, ensuring compliance with legal and organizational standards.
• Assist with credit and criminal background overrides by assessing and coordinating exceptions as needed.
• Support the renewal process by managing lease renewals, preparing documentation, and updating systems.
• Support the move in process by managing move in lease packets, preparing documentation, and updating systems.
• Conduct follow-up communications for service requests and ensure quality control via calls and emails.
• Manage resident relations through timely responses to inquiries, concerns, and feedback.
• Oversee Final Account Statements (FAS) by dispatching move out inspections to the onsite team, reviewing and processing move-out statements, including charge assessments.
• Conduct regular lease audits to ensure documentation accuracy and policy compliance.
• Manage invoice approvals and processing, ensuring timely and accurate payments.
• Facilitate employee housing approvals, move-in procedures, and lease packet coordination.
• Support new hires in understanding and adapting to centralized processes and workflows.

Qualifications:

• High school diploma or GED required. Associate’s or Bachelor’s degree in Business Administration, Property Management, Hospitality Management, Real Estate, or a related field is preferred.
• Minimum of 1–2 years of experience in property management, real estate, hospitality, administrative support, or centralized operations.
• Proficiency in property management software is required; experience with Onesite, RealPage, or similar PMS platforms is preferred.
• Strong organizational and multitasking skills with keen attention to detail.
• Excellent written and verbal communication skills.
• Ability to work collaboratively with cross-functional teams and adapt to changing priorities.

RR Living's Core Values

• Be Your Best. Do Your Best.

We celebrate individualism, collaboration, and inclusion. Our associates are the best in the business, exemplifying that which we celebrate as an organization. Recognizing happiness and great attitudes are contagious, we hold ourselves and each other accountable. Success begets success and happiness begets happiness.

• Honesty, Integrity, and an Unwavering Commitment to Excellence:

Excellent resident experiences are our specialty, recognizing the unique challenges of rentership. We provide a wonderful place to call Home, striving to do what is often missed -- creating unparalleled living experiences for our residents, incredible opportunities for our associates, and impressive revenues for our partners ' owners. Simply put, we Care.

• Empowered Associates, Obsessively Purpose-Driven and Stronger Together:

Success, a people-centric approach, and revenue growth are not independent of each other. We operate as one team. deliberate in the actions taken to drive revenue and improved valuation for owners & investors. As happy performers, our associates are an engaged team empowered to work together to achieve our common goals, making us an unstoppable successful organization.

• The Magic is in the Details:

Recognizing that residents choose to live where they can be proud of residing, we understand that details matter. Our teams provide personalized service that exceeds expectations and creates unique neighborhood-like environments. From elite resident events to local partnerships within our market, we strive to provide only the best for those we serve.

• Passion and Care Defines Our Team:

Recognizing that our passion for providing homes is a special calling, we answer with respect and resolve to do and be the best. We are good citizens making a positive impact in the greater community through philanthropy and volunteering locally. Everyone is uniquely important and we strive to create meaningful Moments That Matter for our residents, associates and shareholders.

Looking to join a fast-growing and award-winning leader in Travel Tech?

Our client, an international cloud-based booking and property management platform, is looking for a Customer Support Advisor who'll assist customers for the North American market.

Main Responsibilities

This is a fast paced environment and the ability to multitask and to work well under pressure is essential. This role is a customer-facing position, and employees in this role regularly interact directly with customers to provide support, resolve issues, and create positive experiences for customers.

• Provide multi-channel support and advice to resolve customer queries by phone, chat
• and web portal methods equally comfortably
• Expected daily volume of 30-50 contacts daily at full capacity
• Resolve 85% of customer issues at 1st point of contact
• Assist customers to maximize their success through understanding how best to use company's technology, and resolve any technical problems they may be experiencing with the software
• In addition to technical and usage issues, handle general business enquiries, usually related to guest reservations, and interact with major travel agencies such as , Expedia, Airbnb, Agoda etc.
• Set up screen share sessions in order to troubleshoot more complex issues including issues related to company's software suite and Online Travel Agency connections for example
• Escalate genuine technical to 2nd line support or the R&D Team using the CRM system
• Meet and exceed customer service KPIs consistently
• Identify issue trends and report these to the management team
• Assist in producing help articles and tools in company's University and for internal use

Candidate Profile

This is a customer-facing position and employees in this role regularly interact directly with customers to provide support, resolve issues, and create positive experiences for customers—even when customers may be frustrated or upset. Accordingly, employees must have strong interpersonal and problem-solving skills, and the ability to handle these situations with professionalism, patience, and effective communication.

• Must be currently based in Dallas, TX and legally authorized to work in the United
• States.
• Associate's Or Bachelor's Degree required
• 3-5 years of experience in a Customer Support/SAAS Software Support role solving
• issues on the phone, email and live chat
• Excellent spoken and written English
• Excellent problem-solving and analytical skills
• Tech-savvy with strong troubleshooting and critical thinking skills to identify root
• causes
• Ability to convey complex technical information in a simplified and easy to
• understand manner to a general audience
• Polite, professional, calm under pressure
• Ability to adapt to changing priorities based on business needs
• Must be able to work a variety of shifts across 7 days

What the company offers

• Permanent full-time contract
• Health Care, 401k Plan, PTO along with major holidays
• A team driven by a passion to win, with an unwavering commitment to putting our
• customers first
• Combine hard work and fun within a great company culture together with smart,
• driven and social people
• Location: Dallas, TX (hybrid schedule)