Comcast Cable Communications Llc Jobs in Usa

SUMMARY:

MMA is looking for administrative support to help organize, manage, and deliver our client facing employee benefit materials within the Communications Center of Excellence (COE). Team members

must excel at time management, written and verbal communication in a technical environment. Candidates should consistently demonstrate a positive, professional and enthusiastic image, and be willing to adapt and embrace change involved with process workflows. Phenomenal interpersonal communication, collaboration, organization, and time management skills are

necessary for the role. A desire to support a growing team, while learning the process and industry.

Enthusiasm and positive attitude, along with attention to detail, will help build trust of colleagues and ensure the Communications COE’s success.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Process new project submissions – create timelines, schedule management, and set up archives

• Collaborate with Comms COE team via phone or webinar to confirm meetings, gather details, and special

projects

• Interact with internal colleagues to educate client service teams on Comms COE capabilities

• Foster and build relationships with internal teams and Comms COE colleagues

• Quality assurance – spot checking, conducting audits, and minor edits to material

• Project status tracking/reporting

• Complete print requests

• Conduct daily backup of database

• Send client satisfaction surveys

• Assist with building audio library and preparations of OE Brainshark recordings

• With training, be available to assist with bi-lingual OE presentations (virtual or in-person)

REQUIREMENTS:

• Desire, initiative, and flexibility to handle multiple requests at once while working independently

• Accountable, responsible, and consistent; able to thrive in a team environment

• Solid understanding of MS Office is a must; InDesign and photo-editing software is a plus

• Excellent communication (oral and written) and presentation skills

• Outstanding organizational and planning abilities

• Strict attention to detail

• BS/BA or comparable work experience preferred

• Spanish reading, writing and speaking ability is a plus

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our

colleagues and clients. Marsh & McLennan Agency offers competitive salaries and comprehensive benefits

and programs including: health and welfare, tuition assistance, 401K, employee assistance program, career

mobility, employee network groups, volunteer opportunities, and other programs. For more information

about our company, please visit us at:

• 20-hours a week (part time)
• Drug Test Needed
• Remote EST/CST
• Pay: $50-$55/hr
  
  

• Oversee the execution of a digital strategy roadmap for the website, ensuring alignment with business objectives and stakeholder priorities.
• Create a framework to manage multiple interdependent projects, coordinating timelines, dependencies, and resources to drive successful implementation.
• Partner with cross-functional teams including strategy, content, operations, analytics, and product to understand project requirements and workstream impacts.
• Translate and incorporate product and technical requirements into cohesive project plans.
• Develop and maintain detailed project plans, timelines, and milestones while proactively identifying and mitigating risks.
• Facilitate weekly project status meetings to track progress, roadblocks, and key decision points.
• Act as the primary point of contact for stakeholders by providing clear communication on project status, risks, and deliverables.
• Develop and maintain projects within a project management system to provide leadership with visibility into roadmap progress.
• Support change management efforts to ensure smooth adoption of new internal processes across teams.
• Continuously assess and refine processes and workflows to drive operational efficiencies and scalability.
• Foster a culture of collaboration and accountability to keep teams aligned on strategic priorities
  
  

• Experience facilitating meetings and driving accountability by tracking risks, roadblocks, and decision points.
• Five (5) plus years of experience in project management within digital strategy, web initiatives, or cross-functional program execution.
• Experience managing large-scale, multi-stakeholder digital projects within website or digital transformation environments.
• Experience translating technical details into business-focused communication, including impacts, options, and trade-offs.
• Proficiency in project management tools to track progress and manage dependencies.
• Strong stakeholder management and communication skills across cross-functional teams.
• Highly proactive, self-motivated, and detail-oriented with the ability to anticipate challenges and drive solutions
  
  

• Bachelor’s degree in Business Administration, Marketing, Operations or Communications.
  
  

Job Title: Manager, ERG Engagement & Communications

Client Location: San Francisco, CA - Hybrid Schedule

Starting: 03/24/2026

Maximum Pay (per hour): 53.33

Job Description:

We are working with a global beauty retailer on their search for a strategic, execution-oriented DE&I program leader to own and elevate our national Pride initiative; driving enterprise-wide engagement, compelling storytelling, and large-scale community activation.

You will lead the planning and execution of 8 major Pride parades nationwide and approximately 60 in-store Brave Space activations, ensuring our values of belonging and equity are brought to life for employees, clients, and the communities we serve.

This role partners directly with senior DE&I leadership and collaborates across Communications, Retail Operations, Marketing, Social Impact, ERG leaders, nonprofit partners, and executive stakeholders. If you thrive at the intersection of culture strategy, brand storytelling, and operational excellence — this is your seat at the table.

Hybrid Schedule: In-person at San Francisco office every Tuesday and Wednesday and on Sunday, June 29th to support the San Francisco Pride Parade.

What You’ll Own

Enterprise Pride Strategy & Program Execution

• Lead end-to-end planning and execution of a national Pride initiative spanning 8 Pride parades and ~60 in-store activations.
• Drive timeline management, asset development, vendor coordination, logistics, and stakeholder alignment across corporate, retail, and distribution centers.
• Partner with nonprofit organizations and external vendors to ensure flawless activation and brand-aligned execution.
• Develop scalable playbooks, tools, and engagement resources that elevate ERG impact and streamline program delivery.
• Track participation, engagement metrics, and program ROI — delivering post-program insights and executive-ready reporting.

DE&I Communications & Inclusive Storytelling

• Own and craft enterprise-wide internal communications supporting Pride initiatives across digital platforms and internal channels.
• Translate DE&I strategy into compelling narratives that inspire participation and deepen belonging.
• Collaborate with creative and editorial teams to ensure inclusive, resonant storytelling across touchpoints.
• Serve as the connective tissue across Corporate, Retail, and Distribution communications to ensure message consistency and cultural alignment.

Operational & Strategic Support

• Partner with DE&I leadership on budget tracking, forecasting, and vendor management.
• Provide structure, clarity, and operational rigor to complex, cross-functional initiatives.
• Anticipate risks, remove friction, and ensure on-time, high-impact delivery.

Who You Are

• 3–5+ years of experience in DE&I, ERG leadership, program management, internal communications, or culture strategy.
• A builder — you don’t just support initiatives, you structure and elevate them.
• Exceptional written communicator with strong editorial judgment and visual storytelling instincts.
• Highly organized with strong project management discipline; able to manage multiple activations simultaneously.
• Data-informed — you use engagement insights and metrics to shape narratives and improve outcomes.
• Deeply culturally aware, inclusive in mindset, and passionate about building belonging at scale.

Why This Role Matters

You will lead one of our most visible culture initiatives of the year — influencing employee engagement, brand reputation, and community impact nationwide.

This is an opportunity to shape how a large, distributed organization activates its values in real time.

POSITION: Marketing & Communications Associate

LOCATION: Emerson Colonial Theatre, Boston, MA

HOURS: FT, some evenings, weekends and holidays, remote options negotiable

ABOUT THE POSITION

· Reporting to the Director of Marketing and Communications, the Marketing and Communications Associate is responsible for curating and creating engaging content for the Colonial’s social media channels, website, and email campaigns; providing customer service on all digital channels; analyzing digital campaign analytics; and assisting in press-related activities.

· Works collaboratively on digital initiatives with multiple central marketing teams including CRM, eCommerce, Social & Content, and Product Management, as well as our external Digital Marketing Consultants at AKA on all paid digital media.

· The Marketing and Communications Associate works closely with show marketing teams, in-house and central Ticketing and F&B teams, freelance designers, agencies, and vendors.

· Administers grassroots marketing strategies and promotional partnerships to boost ticket sales and build relationships with new audiences.

· Alongside Director of Marketing, oversees day-to-day Marketing department responsibilities for Emerson College apprentice cohort.

· Conducts administrative tasks such as payment of invoices, updating venue marquee, and other duties as assigned.

· Success in the role requires the ability to coordinate the work of multiple external clients and vendors simultaneously while communicating changes in design, strategy, and deadlines with the Director of Marketing and Communications and venue management.

PEOPLE, PLACES, and THINGS

· The Emerson Colonial Theatre is the longest continually operating theatre in Boston, MA and is currently in the midst of celebrating 125 years as a theatre for the community. In its storied history, the Emerson Colonial Theatre has debuted such seminal Broadway shows as Porgy and Bess, Oklahoma!, and La Cage aux Folles, among others. In 2018, the Colonial became part of ATG Entertainment and went through an extensive renovation that positioned the theatre to expand programming and host all types of live events at a mid-capacity level (1,600+ seats). Since this reopening, the Colonial has demonstrated its commitment to ATG’s vision in becoming the leading live entertainment provider in the world with performances including the world premieres of Moulin Rouge! The Musical, A Beautiful Noise, and The Queen of Versailles starring Kristin Chenoweth, as well as David Byrne’s American Utopia, Plaza Suite starring Sarah Jessica Parker and Matthew Broderick, comedians Lewis Black, Alex Edelman, Hannah Gadsby, John Leguizamo, and Jacqueline Novak, and a variety of one-night events including Gladys Knight, Samin Nosrat, Diana Krall, The Wiggles, Gregory Porter, Blippi, Imogen Heap, and so much more! We are excited to continue to expand our eclectic programmatic offerings because we truly believe:

Everyone belongs here. There is something for everyone at the Colonial.

· The Marketing and Communications Associate serves the primary function of overseeing all digital communication channels for the venue.

· Supporting the Director of Marketing and Communications in their efforts to realize sales targets by being responsive to changes in expectations and workflow is key for the person in this role.

· Also, the Marketing and Communications Associate represents the Colonial by engaging with followers and responding to inquiries via social media platforms.

EXPERIENCE and SKILLS

· A successful applicant will have a basic understanding of marketing campaign workflows, content management, and experience using digital and social media platforms to market a brand.

· As multiple campaigns run simultaneously, the ability to be adaptable and multi-task are critical.

· Familiarity with social media scheduling tools and graphic design/video editing software a plus.

· If you have a passion for social media, are creative, and have strong organizational skills, this may be the perfect job for you!

COMPETENCIES

· Attention to Detail, Planning and Organization, Customer Focus, Adaptability, Problem-Solving

BENEFITS

· 401K eligible, competitive healthcare plan, flexible hours (as relates to performance schedule), ability to work remotely on occasion.

· Venue is located less than 1 block from public transportation and 2 blocks from garage with employee discounted rates.

· And of course, the ability to attend performances for some of the best live entertainment at one of the most beautiful and historic venues in the world!

ATG Entertainment: Passion Behind Performance

ATG Entertainment is a world leader in live entertainment. Our portfolio of venues includes historic theatres, studio theatres, cinemas, conference spaces, and modern live music arenas. ATG Entertainment own, operate or program 73 of the world’s most iconic venues across the UK, the US and Continental Europe entertaining over 18 million audience members each year.

Through our in-house Production companies and working closely with top producers and promoters ATG presents over 15,000 live performances annually, including Cabaret at the Kit Kat Club, Stranger Things: The First Shadow, Moulin Rouge, The Lion King, Harry Potter and the Cursed Child and Starlight Express as well as popular music and comedy shows.

ATG also owns a leading ticketing platform processing more than 18 million tickets each year for musicals, plays, concerts, comedy shows and a variety of other live events. attracts more than 40 million unique visitors annually. Headquartered in London and Woking, the company also has offices in New York and Cologne.

It is the passion of our teams, that cover every discipline across the live entertainment industry, that underpins our continuing strategic growth and success. Learn more about ATG Entertainment, visit Entertainment’s Inclusion, Diversity, Equity, & Access Mission Statement

A Stage for Everyone

Our stages are a platform for compelling stories – stories that are for all, by all, and of all. We shine our spotlight on our differences and believe that understanding and celebrating these differences makes us better global citizens. We are committed to strengthening the sense of belonging by ensuring diversity and equity in everything we do. We strive to make our venues beacons of these ideals in our communities. On stage and off, we hold ourselves accountable for nurturing an inclusive culture, one in which everyone can bring their authentic selves, and everyone feels they belong.

At ATG Entertainment, we provide a stage for everyone.

Drive Coordination, Clarity, and Creative Impact Across a Mission-Driven Marketing Team

The Jewish Federation of South Palm Beach County is seeking a highly organized, strategic, and detail-oriented Marketing & Communications Project Manager to serve as the operational backbone of our Marketing & Communications team. This role bridges strategy, creative development, and execution, ensuring that marketing initiatives across the organization move forward smoothly, efficiently, and with exceptional attention to detail.

The ideal candidate thrives in a fast-paced environment, excels at managing multiple complex projects, and brings a solution-oriented mindset to collaboration. They are energized by workflow optimization, communication, and supporting a mission that strengthens Jewish life locally and globally.

Role and Impact

The Marketing Project Manager plays a critical role in coordinating the many moving parts of our marketing efforts from campaign launches to creative production to cross-departmental initiatives. Their work ensures alignment between internal partners, clarity in timelines, and consistency in output, allowing the team to deliver impactful, high-quality communications that advance the Federation’s mission.

Working closely with creative staff, internal clients, and leadership, this role translates ideas into actionable plans and provides the structure needed for successful execution. Their leadership in workflow, communication, and project tracking helps elevate the visibility, professionalism, and efficiency of the entire department.

Key Responsibilities

Project Planning & Coordination

• Oversee end-to-end management of marketing initiatives, including campaigns, creative asset development, and content production
• Develop project plans, timelines, workflows, and task assignments to guide execution
• Facilitate project kickoffs, ensuring all stakeholders understand scope, objectives, and roles
• Serve as the central communication hub between Marketing and internal partners
• Clarify project requirements, gather inputs, and align expectations across teams
• Provide regular status updates and proactively communicate changes, risks, or blockers
• Manage feedback cycles and ensure consolidated, timely input from all reviewers
• Track progress across multiple concurrent projects and ensure milestones are met
• Route creative assets for review and approval, ensuring quality at each stage
• Facilitate seamless handoff to execution teams, including digital, web, social, and print

Workflow Optimization & Process Management

• Identify opportunities to streamline workflows and improve efficiency
• Document processes, templates, and best practices for repeatable success
• Maintain version control and ensure accurate assets and information throughout each project
• Maintain internal dashboards, calendars, and project management tools (e.g., )
• Provide post-launch reporting and identify opportunities for improvement

Administrative & Operational Support

• Manage project documentation such as briefs, trackers, timelines, recaps, and approvals
• Coordinate meetings, prepare agendas, and record action items
• Assist at events as needed, including on-site support, logistics, or social media coordination

Thrive Here If You Have

• A college degree
• 3–5+ years of project management experience in marketing, advertising, or related fields
• Strong understanding of marketing processes, creative workflows, and campaign life cycles
• Proficiency with project management platforms (e.g., )
• Excellent communication, interpersonal, and conflict-resolution skills
• Exceptional organizational skills with meticulous attention to detail
• Ability to manage multiple projects, timelines, and stakeholders simultaneously
• Strong problem-solving abilities and independent decision-making
• Proficiency with Microsoft Office Suite
• Familiarity with digital marketing, brand management, and content production
• Basic knowledge of email marketing systems (Mailchimp, Brevo, Stripo)
• Ability to translate marketing objectives into clear, actionable plans

Why You Should Work Here

When you join the Marketing & Communications team at the Jewish Federation of South Palm Beach County, you become part of an environment driven by purpose, creativity, and community impact. You’ll enjoy:

• Competitive salary
• Comprehensive benefits including medical, dental, and vision
• 401(k) with employer match
• Generous paid time off, including Jewish holidays
• A collaborative, mission-centered workplace culture
• Opportunities for learning, professional development, and career growth
• The chance to support marketing initiatives that strengthen Jewish life and inspire community engagement

If you excel at project coordination, love bringing order to dynamic creative work, and want your skills to support meaningful impact, we would be excited to hear from you.

The Jewish Federation of South Palm Beach County is an equal opportunity employer. All applicants will be considered without regard to race, religion, gender, sexual orientation, national origin, veteran status, or disability status.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

JOB TITLE: Vice President, Marketing & Communications

REPORTS TO: President, Americas

Job Purpose:

The Vice President of Marketing & Communications is responsible for the design, implementation and monitoring of effective marketing strategies that align with the business goals and strengthen Tom Ford Fashion’s market position. Partnering with the Merchandising, Brand and Commercial leadership teams, this role will steward the Tom Ford Fashion brand image in the Americas, driving commercial success through press, VIP, events which deliver a measurable cultural and business impact. The of Marketing & Communications is accountable for the implementation of regional Marketing initiatives which increase customer awareness and loyalty for the Tom Ford Fashion brand.

Tasks & Responsibilities:

Strategic Leadership & Planning

• Partner closely with Global Marketing, Merchandising, and Commercial teams to define and execute the Americas brand, communications, and marketing strategy across all channels, ensuring alignment with the Tom Ford Fashion global vision.
• In partnership with the President and Global Head of Marketing, establish clear priorities for the region to ensure strategic allocation of resources to maximize brand equity, client engagement, and ROI.
• Develop and oversee the annual marketing and communications budget, ensuring fiscal discipline and alignment with business objectives.

Brand Marketing & Campaign Activation

• Drive awareness, acquisition, and loyalty through integrated retail, digital, and experiential activations tailored to North American audiences.
• Ensure all brand touchpoints uphold the Tom Ford Fashion luxury standards and creative excellence.
• Lead the creation and execution of full-funnel marketing campaigns for key product launches, store openings, and regional brand initiatives.

Communications, PR & Partnerships

• Build and maintain relationships with key media, publishers, and cultural stakeholders to drive editorial visibility consistent with brand positioning.
• Partner with Global Communications on celebrity, VIP, and influencer strategies to strengthen brand desirability in the region.
• Identify and forge strategic local partnerships and event collaborations that enhance visibility and connect the brand to cultural moments.

Event Strategy & Execution

• Oversee regional event planning and execution — from concept through post-event analysis — ensuring creative excellence, financial accountability, and measurable ROI.
• Guide local teams in adapting global materials and messaging for market relevance.

Insights, Analysis & Market Intelligence

• Establish and track KPIs to measure campaign and event effectiveness; lead post-mortems to apply learnings to future initiatives.
• Monitor competitor activity and evolving market trends, providing strategic feedback and recommendations to HQ.
• Collaborate with Global teams on consumer insights and leverage findings to refine regional strategies.

Leadership & Team Development

• Lead, inspire, and develop a high-performing team across marketing and communications disciplines.
• Champion cross-functional collaboration, empowering teams to deliver excellence in execution and innovation.

Qualifications

• 10+ years of progressive experience in luxury marketing, public relations and communications.
• Proven success leading integrated regional marketing strategies within a global brand framework.
• Strong understanding of the North American luxury consumer and media landscape.
• Deep aesthetic sensibility, business acumen, and ability to balance creativity with commercial priorities.
• Exceptional leadership, communication, and project management skills.
• Strong business acumen with experience managing P&Ls, budgets, and cost-efficiency programs.
• Exceptional interpersonal, analytical, and communication skills; thrives in a collaborative, high-performance environment.
• Highly organized, agile, and capable of managing multiple priorities in a fast-paced, client-focused setting.
• Travel as needed.

Our biotech client is seeking a Communications Project Manager to support Corporate Communications and R&D Communications in a part-time freelance capacity.

This is an ongoing 20 hours/week role with an expected duration of 6 months, with potential to extend. This position is fully remote and you will be reporting directly to the VP, Enterprise Communications.

The Communications Project Manager will serve as an operational and organizational engine for two fast-moving communications teams. This role ensures projects progress on schedule, leadership receives accurate and timely reporting, and executive-ready materials are consistently delivered. The ideal candidate is proactive, highly organized, experienced in cross-functional communications, and comfortable working directly with senior leaders.

Responsibilities

• Compile weekly project updates for the VP to support executive staff meeting discussions.
• Prepare and maintain monthly team reports for Corporate Communications and R&D Communications.
• Build quarterly business reviews (QBRs), consolidating inputs from multiple workstreams into executive-ready presentations.
• Create and update executive briefing books (1-2 per week), synthesizing complex information into clear, strategic narratives.
• Attend weekly team meetings (Wednesdays at 10 AM PST and Thursdays at 11 AM PST), maintaining agendas, tracking follow-ups, and ensuring all commitments are completed.
• Coordinate project inputs across cross-functional partners; track progress, identify risks, and flag blockers.
• Gather updates from stakeholders and ensure completeness, clarity, and alignment to team priorities.
• Synthesize themes across projects to identify patterns, insights, and strategic throughlines for reporting.
• Prepare materials in polished, executive-ready formats.
• Maintain project trackers, shared documents, and operational workflows across Airtable, OneNote, and Teams.
• Support the operational organization of both communications teams as they undergo structural changes, helping maintain consistency, accountability, and predictable information flow.

Requirements

• Minimum of 3 years of experience in project management, communications, executive support, or similar roles 
• Experience supporting executive communications or communications teams.
• Strong organizational skills with demonstrated success managing multiple deadlines and stakeholder inputs.
• Proactive, self-starting working style with a Type A attention to detail.
• Exceptional written communication skills and comfort preparing executive-level materials.
• Ability to confidently engage senior leaders to request updates, clarify details, and push for high quality inputs.
• Comfortable synthesizing information and identifying key themes, insights, and priorities.
• Strong collaboration skills and a personable, professional presence.

Software Required:

• Airtable
• Workfront 
• PowerPoint
• OneNote

In this position, you may have access to client or customer systems, confidential and/or proprietary information or data, including medical data.

Benefits

• Develop and manage a comprehensive communications plan supporting Collaboration initiative, including Webex Suite, collaboration devices, and customer experience.
• Drive executive messaging around product innovation, AI-powered capabilities, and key business milestones.
• Create and manage content for executive briefings, internal communications, and thought leadership.
• Collaborate with PR, analyst relations, and internal communications teams to ensure consistent messaging across channels.
• Track communication deliverables and ensure timely execution aligned with business goals.
• Prepare executive briefing materials for leadership meetings and external engagements.
• Partner with cross-functional teams to gather updates, success stories, and business impact insights to enhance storytelling.

• Bachelor's degree or equivalent practical experience.
• 7-10+ years of experience in executive communications, corporate communications, content strategy, or program management.
• Strong experience supporting senior executives with messaging, presentations, and communication strategy.
• Experience in technology, SaaS, or collaboration products (e.g., video conferencing, enterprise tools).
• Proven ability to manage multiple communication initiatives and stakeholders simultaneously.
  

Client: Medical Device Manufacturing Company

Location: Mounds View- MN

Pay Rate- $35/hr W2

Contract Term: 12 months with possible extension.

Hybrid: 3-4 days onsite

Note: this is not a C2C / 1099 role. We do not take visa transfer.

Job Purpose –

The Creative Services Project Manager is responsible for the intake of creative projects from internal marketing communication clients, thoughtfully and positively analyzing the project need, managing the project through the creative team workflow, and making sure deadlines, budget, and project expectations are met.

A Day in the Life

Project Management (60%):

· Oversee the development of design projects, brochures, ads, presentations, AEM web pages, Eloqua emails, and social media, while ensuring quality is maintained and that corporate identity is reflected properly.

· Maintain a smooth workflow through design, proofreading, and art direction by providing complete project requirements and communicating job tasks clearly.

· Provide work estimates, determine schedules, and provide direction to internal and external resources for job completion. Ensure the project is meeting deadlines and budget commitments.

· Identify and define the roles and responsibilities of the client and CV Creative & Digital COE to qualify the expectations of the client and ensure customer satisfaction for all projects.

· Meet with internal clients and designers to determine project goals, then act as a liaison between the client and the creative team to determine the best way to achieve the client’s requirements in the most cost-effective, expeditious manner.

· Build and maintain positive relationships with clients.

Collaboration (30%):

· Develop relationships across the organization and foster a collaborative and inclusive work environment; use relationships to align others around goals.

· Engage with cross-functional partners, marketing, and other internal and external stakeholders to produce relevant, targeted content.

· Communicate clearly & professionally to share ideas, address issues, drive decision-making, and negotiate to resolve conflicts.

· Exemplify a culture of creative excellence, accountability, collaboration, and

problem-solving.

Quality Control (10%):

· Ensure accuracy by understanding and applying the master brand guidelines, creative process, and internal proofing.

· Drive functional alignment to processes and procedures.

Required Knowledge & Experience:

· Bachelor’s degree in administration, communications, or a related area of study

· 2+ years of experience working in a project management role, advertising agency or an internal creative department.

Must-Have Skills:

· Strong ability to prioritize, perform and lead in a fast-paced environment.

· Excellent problem-solving and project management skills.

· Strong client relations, and customer service skills.

· Excellent organizational, time management, and delegation skills.

· Demonstrate initiative and teamwork.

· Ability to quickly learn new concepts and adapt to a changing environment.

· Excellent interpersonal skills: communication, listening, collaboration, and negotiation.

· Experience with Microsoft Office (i.e., Powerpoint, Word, Excel, and Teams).

Nice-To-Have Skills:

· Experience gathering metrics and data to organize plans, inform decision-making, track progress, and make needed adjustments.

· Experience navigating end-to-end creative process.

· Expertise in content formats and channels to best reach different audiences

· Experience in the medical device, healthcare, or other highly regulated industry.

· Knowledge of project management software such as Infowit, Workfront or BaseCamp.

· Experience with measurement tools

· Experience with cloud-based tools such as SharePoint, OneDrive, etc.

· In-house graphic design industry experience

The Operational Intelligence Center (OIC) is a sophisticated command center dedicated to providing exceptional customer service to retail centers across North America. As an OIC Communications Specialist, you will be responsible for delivering top-notch customer service through telephone interactions with customers and tenants, supporting security operations via radio communications, and monitoring video surveillance systems. This role requires outstanding computer skills, the ability to master multiple applications, and a commitment to delivering excellent customer service in every interaction.

Primary Responsibilities:

• Answer, evaluate, and prioritize incoming telephone and radio calls.
• Communicate effectively with callers to gather complete information and determine the appropriate level of service, including dispatching police, fire, medical, security, or property management.
• Collaborate with on-site security personnel to resolve incidents.
• Provide pre-arrival emergency or medical instructions to law enforcement or fire personnel.
• Escalate and coordinate incidents with the OIC Supervisor.
• Interpret site maps, and computer-aided design maps.
• Familiarize yourself with the layout and current threats and challenges of multiple retail centers.
• Maintain confidentiality of policies, procedures, emergency response information, and administrative materials.
• Master several computer applications for data logging, information navigation, and customer support.
• Understand and follow emergency and evacuation procedures for assigned retail centers.
• Identify and respond effectively to suspicious criminal activity.
• Operate and monitor surveillance cameras and programs, ensuring all equipment functions properly.
• Support record management and data collection efforts, including video documentation and investigation assistance.

Basic Qualifications:

• High school diploma or equivalent.
• Minimum of two (2) years of experience in a public or private safety organization or dispatching and or call center/customer service experience.
• At least two (2) years of experience in a video surveillance environment or equivalent training/experience.

Preferred Qualifications:

• College degree in Criminal Justice.
• Emergency telecommunicator certificate- if you do not have your ETC, we provide the opportunity to earn your certificate.

Knowledge and Skills Required:

• Demonstrated initiative and ability to handle multiple assignments and meet deadlines.
• Highly organized and self-motivated to work independently and as part of a team.
• Proficient in Microsoft Office Word and Excel.
• Capable of performing regular equipment checks and reporting failures.
• Ability to operate technical monitoring equipment and manage information security programs.
• Professional demeanor, good judgment, and discretion.
• Ability to work overtime and specified shifts in a command center environment.
• Excellent verbal and written communication skills.
• Typing proficiency of at least 40 words per minute.
• Must be able to multitask in between multiple software programs.
• Ability to complete pre-employment assessments, pass the Emergency Telecommunication Course, background check, drug and alcohol screening, and new hire training program.

Physical Requirements and Environment:

• Office environment with limited physical effort, including some standing, bending, light lifting, and stretching.
• Must submit to drug screening as permissible by law.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• Availability to work third shift. 12am-8am