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Staff UI/UX Designer - Essex Management

US Remote

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This position supports "Essex, an Emmes Company". Essex is a biomedical informatics and health information technology-focused consultancy founded in 2009 and headquartered in Rockville, MD. The Essex team comprises experts with extensive experience in strategically developing and managing complex health and biomedical information programs for clients in the Federal Government, research academia, and private sectors.

Emmes Group: Building a better future for us all.

Emmes Group is transforming the future of clinical research, bringing the promise of new medical discovery closer within reach for patients. Emmes Group was founded as Emmes more than 47 years ago, becoming one of the primary clinical research providers to the US government before expanding into public-private partnerships and commercial biopharma. Emmes has built industry leading capabilities in cell and gene therapy, vaccines and infectious diseases, ophthalmology, rare diseases, and neuroscience.

We believe the work we do will have a direct impact on patients' lives and act accordingly. We strive to build a collaborative culture at the intersection of being a performance and people driven company. We're looking for talented professionals eager to help advance clinical research as we work to embed innovation into the fabric of our company. If you share our motivations and passion in research, come join us!

Primary Purpose

This role works as part of the Essex Modern Technology & Engineering (MT&E) team and will be focused on owning and driving the Human Centered Design (HCD) capability at the company. This is a senior Staff-level role with operational and strategic deliverables across client-facing projects and internal company initiatives. The role will be responsible for developing user interfaces, design system(s), and providing design strategy/leadership to support life science research in the public and/or private industry. This role will work on client project deliverables as well as in-house Essex deliverables to grow the overall Essex Human-Centered Design (HCD) capability. The role provides strong career growth opportunities in an innovative technology environment working with premier research organizations.

1. Own and drive the Human Centered Design (HCD) capability at
2. Lead the development of design solutions that solve complex and challenging UI/UX problems.
3. Meet with engineering team leads, and business and product owners to kick-off the design process at project inception.
4. Design clean, accessible, and modern UIs that adhere to the unified principles of a
   design system.
5. Develop documentation, including design process working practices, design system guides, and knowledge presentations.
6. Provide UI/UX design leadership and advocacy across multiple concurrent projects-both customer-facing and internal. Establish and guide the overall design vision, user-experience strategy, and brand direction for each initiative.
7. Work in a collaborative cross-functional team environment to deliver UI mocks and wireframes tied to features across all tiers in a CI/CD Agile environment.
8. Leverage any combination of UX research techniques (e.g., card sorting, story maps) to achieve the desired design deliverable goals.
9. Collaborate with cross-functional teams, when necessary, to complete cross-project initiatives (e.g., accessibility compliance, design system updates).
10. Mentor members of the design team to provide career path guidance.
11. Interview UI/UX design candidate(s) and provide evaluation/recommendation to the
    hiring manager.
12. Take ownership of the design interview and evaluation process. Define and improve the process based on industry conventions and evolving trends.
13. Own and drive in-house design projects that are used to improve the company's Human Centered Design (HCD) capabilities.
14. Contribute to the company's business development activity (e.g., providing design and branding content, and reviewing proposal responses.
15. Conduct Voluntary Product Accessibility Template (VPAT) reviews across multiple projects and BD initiatives.
16. Work effectively with teams outside of engineering across the Essex organization on key company and/or UI/UX branding initiatives.

1. A deep understanding of design techniques and principles involved in the production of conceptual prototypes and wireframes.
2. Subject matter expertise in accessibility, accessibility tools, VPAT reviews, application interaction design, and design systems and frameworks (Bootstrap, Foundation, USWDS).
3. Experience providing design and accessibility deliverables on multiple projects
   running concurrently.
4. Comprehensive experience using Adobe Creative Suite (Photoshop, Illustrator, XD)
5. Excellent understanding of and experience with design collaboration tools such as Figma.
6. Excellent communication (oral and written) and collaboration skills.
7. Strong analytical skills with the ability to communicate concepts and recommendations confidently to a variety of audiences.
8. Thorough, methodical, and exhibits meticulous attention to detail.
9. Working knowledge of the following technologies and software: LucidChart, HTML, and
   CSS (SCSS).
10. 10+ years of UI/UX design experience.
11. Possession of a Bachelor or Graduate degree in Design or Human-Computer Interaction.
12. A portfolio of professional UI/UX web design work.

Though not mandatory but bonus points for:

1. Possession of at least one of the following UI/UX certifications: UXC (Nielsen Norman Group UX Certification OR CUA (Human Factors International Certified Usability Analyst)
2. Experience working with USWDS (United States Web Design System).

Why work at Emmes?

At Emmes, your actions and hard work will have a direct impact on public health initiatives, both globally and in our local communities with opportunities for volunteerism through our Emmes Cares community engagement program. We offer a competitive benefits package focused on the health and needs of our growing workforce, including:

• Flexible Approved Time Off

• Tuition Reimbursement

• 401k Retirement Plan

• Work From Home Anywhere in the US

• Maternal/Paternal Leave

• Casual Dress Code & Work Environment

CONNECT WITH US!

Follow us on Twitter - @EmmesCRO

Find us on LinkedIn - Emmes

The Emmes Company, LLC is an equal opportunity employer and does not discriminate in its selection and employment practices. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.

#LI-Remote

Risk & Regulatory Consulting

Administrative Assistant

Farmington, CT

Position Description

The Administrative Assistant provides critical administrative and operational support to a team of professionals spread across the country. This role enables team members to focus on delivering high-quality client work by ensuring seamless coordination, efficient processes, and consistent communication. The ideal candidate is highly organized, adaptable, and comfortable supporting a virtual team with diverse needs, fast-moving priorities, and client-driven timelines.

Responsibilities

• Provide elevated administrative support to RRC team members and engagement leaders across multiple regions to include: meeting coordination, document preparation, presentations, calendar management, travel management, review and process expense reports, order office supplies, register team members for annual professional seminars, etc.
• Coordinate complex calendars across time zones, schedule virtual and in-person meetings, and prepare materials for client-facing and internal engagements
• Serve as a dependable point of contact for inquiries, demonstrating professionalism, responsiveness, and sound judgment
• Support engagement operations by organizing documentation, tracking deliverables, monitoring deadlines, and assisting with cross-functional alignment
• Learn and adopt new technologies, systems, and processes to support operational efficiency and evolving consulting needs; e.g., assist with ad hoc reporting for management and aid in the preparation of materials for conferences and new hire orientation
• Assist with virtual onboarding, internal communications, and team initiatives that strengthen collaboration across a distributed workforce
• Assist with updates to the firm’s client and mailing lists by ensuring necessary changes are incorporated
• Maintain organized digital filing systems in accordance with firm standards, compliance requirements, and engagement protocols
• Prepare and/or proofread reports, presentations, proposals, and other client-ready documents with accuracy and attention to detail
• Identify opportunities to streamline administrative processes, enhance consultant productivity, and improve the overall engagement experience
• Process accounts payable through Central Accounts Payable
• Collaborate with other Firm Client Service functions, such as Human Resources, IT, and Marketing, for example
• Serve as a back-up to other administrative/office services functions, as needed
• Serve as a go-to for team member on technical, non-technical, and procedural questions
• Be knowledgeable on general office policies and procedures
• Perform other related administrative tasks (includes, but is not limited to, these types of examples: photocopying, mailing, sorting mail, scheduling conference rooms, shredding, etc.)
• Perform any other duties, as assigned

Qualifications

• Prior administrative experience in a professional services environment
• Associate degree or relevant
• 5+ years relevant administrative support experience
• Proficiency with Microsoft 365 (i.e., Word, Excel, PowerPoint, Outlook, etc.), collaboration platforms (e.g., SharePoint, OneDrive), and virtual communication tools
• Calendar management experience
• Effective organization and time management skills
• Strong written and verbal communication skills
• Strong organizational skills and attention to detail
• Ability to take direction, follow procedures, and ask appropriate questions
• Complete tasks independently as well as work collaboratively with teams
• High level of professionalism, discretion, and reliability
• Ability to manage multiple tasks and shift priorities as necessary to meet deadlines
• Flexible demeanor, proactive thinker, positive attitude, maintains confidentiality
• Ability to handle stress while operating with a sense of urgency and with good judgment
• Change management and problem-solving skills
• Ability to work effectively with individuals who have diverse communication styles, schedules, and client responsibilities

Competencies

• Client Service Orientation: Supports consulting teams in delivering a consistent, high-quality client experience
• Professionalism: Maintains a polished, dependable presence in all interactions; possesses strong written and verbal communication skills, with the ability to produce polished, client-ready materials with accuracy, as well as proper spelling, punctuation, and grammar
• Adaptability: Responds effectively to shifting priorities, time-sensitive requests, and virtual collaboration needs
• Interpersonal Effectiveness: Builds strong working relationships and communicates with clarity and tact across remote settings; highly motivated and results oriented, self-starter, strong initiative, eager to learn, and able to work independently while maintaining a team player focus
• Technical Agility: Learns new tools quickly and assists others in adopting them
• Business Acumen: Understands consulting workflows, engagement dynamics, and how administrative support contributes to client outcomes
• Resourcefulness: Anticipates needs, solves problems proactively, and maintains composure in a fast-paced, virtual environment

Risk & Regulatory Consulting, LLC (RRC), an affiliate of RSM, is a national, leading professional services firm dedicated to providing exceptional regulatory services to clients. RRC offers services in the following regulatory areas: financial examinations, market conduct examinations, insolvency and receiverships, actuarial services and valuations, investment analysis, reinsurance expertise, market analysis and compliance, and special projects. RRC is a results-oriented firm committed to success that builds long-term relationships with its clients. RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law.

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 8 or send us an email at

RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate.

RSM will consider for employment qualified applicants with arrest or conviction records. For those living in California or applying to a position in California, please click here for additional information.

At RSM, an employee’s pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.

Wireless CCTV, LLC (“WCCTV”) located in Richardson, Texas, is a subsidiary of Wireless CCTV Ltd originally established and located in the UK. WCCTV is the market leader for rapid deployment, mobile surveillance systems specifically designed to deliver video securely and efficiently via 4G LTE networks. ( ).

The Company prides itself on developing innovative, customer-focused products and providing world-class customer support services. The Company's range of video surveillance solutions includes:

• Rapid deployment pole cameras
• Mobile surveillance trailers
• Time lapse video services

The Company is looking for an experienced Customer Service / Sales Order Administration Supervisor who is looking for a challenging and diverse role in a small but fast-growing business environment. You will enjoy a “hands on” role focused on providing best in class customer service by building strong customer relationships while maximizing the value of WCCTV’s products and services.

Full-time position with work hours of Monday through Friday, 8:00 am to 5:00 pm and located onsite at our U.S. headquarters in Richardson, TX.

Customer Onboarding / Sales Order Administration

• Supervise Customer Success Representatives responsible for the onboarding and ongoing support of all new and existing customers.
• Serves as the primary point of coordination between customers and internal teams to ensure a smooth, efficient onboarding experience. Ensure orders are reviewed, validated, and processed within defined SLA timeframes while maintaining a high level of accuracy and consistency.
• Ensure internal staff are clearly communicating to customers the onboarding process, timelines, and next steps after placing an order ensuring that they have access to all required systems, documentation, and support resources.
• Coordinate closely with Service, Production, and Operations to confirm site details, order requirements, deployment readiness, and scheduling.
• Ensure staff members communicate order updates and/or changes to both internal teams and customers in a clear and timely manner.
• Ensure customers are followed up the next day following installation.
• Ensure accurate records, reporting, and visibility into onboarding status, account activity, and SLA performance within the ticketing system.
• Identify and resolve onboarding issues that could impact deployment timelines or customer satisfaction and serve as point of escalation as required.
• Monitor customer feedback and onboarding metrics, using data to continuously improve the onboarding experience.
• Support continuous improvement of onboarding processes, workflows, and documentation to improve efficiency and client experience.
• Implement and refine customer success tools and technologies to enhance efficiency and effectiveness.

Ongoing Customer Support

• Ensure that internal staff respond to all incoming calls and emails from customers and timely assistance is provided on their WCCTV surveillance equipment.
• Monitor ticket queue ensuring internal staff are initiating action on all tickets, monitor closure and ensures compliance for ticket resolution and response times meet established SLAs.
• Evaluate common areas/topics where customer questions arise and identify additional support and/or refresher training as needed.
• Analyze customer inquiry data to identify trends and insights, driving improvements in customer support processes and strategies.
• Delivers customer feedback as a voice of the customer to internal teams identifying customer needs, ideas & challenges. Advocates for customer needs internally, influencing product development and service offerings.

Supervisory Responsibilities:

• Effectively train, manage, and develop staff ensuring successful delivery of the customer success function, including agreed KPI’s.
• Responsible for the hiring, discipline and training of assigned staff in conjunction with Department Manager.
• Review time off requests and ensure adequate staff levels are in place at all times.
• Monitors staff performance ensuring all customer service level agreements (SLAs) are met or exceeded.
• Establish KPIs for staff, evaluate performance against KPIs and job responsibilities and conduct quarterly performance reviews. Takes remedial action as required if an individual’s performance does not meet the required standards.
• Conducts regular team meetings and 1-2-1s with direct report lines.
• Identify & implement improvements within the team to ensure efficiencies within all processes.

Education and Experience Requirements:

• High school degree or equivalent required; Associate degree in Business, Management or related discipline preferred.
• Minimum of four to six years of customer call center or customer facing help desk experience supporting technology related products required. Previous customer onboarding experience preferred.
• Two to three years of previous supervisory experience within a help desk, call center or related operation required.
• Previous experience working cross-functionally with Sales, Operations, Production advocating for customers.
• Proven track record of successfully developing and executing customer success strategies.
• A passion for helping customers succeed and a commitment to delivering exceptional service.
• Strong leadership and supervisory skills, with experience leading high-performing teams.
• Effective computer skills to include Microsoft Office, service ticketing systems, knowledge base, ERP and related computer software required. Experience with Zoho preferred.
• Experience developing, tracking and evaluating customer success performance metrics.
• Ability to multi-task, demonstrate initiative and focus on delivering high quality results leading to improved customer satisfaction.
• Strong problem-solving skills, analytical, and a proactive approach to addressing customer needs.
• Strong time management, organization and problem-solving skills required. Ability to work under pressure and with shifting priorities is a must.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with employees, customers, and internal teams.

Compensation and Benefits:

• Competitive salary range of $60,000 to $63,000 per year depending upon experience.
• 10 days paid vacation (increases with length of service) + seven (7) paid Company holidays.
• Company provided medical, dental, vision, FSA and life/AD&D insurance plans.
• 401k Plan with Company match of up to 4% and immediate vesting.

WCCTV is committed to the success of its employees and demonstrates this through our development of people. The successful candidate can expect to receive comprehensive training, coaching and support as well as opportunities for advancement.

WCCTV is an Equal Opportunity Employer.

The Direct Hire Division of Consilio, LLC is working with a large, international law firm that is seeking to hire a Trademark Litigation Paralegal to join their San Francisco office. This position is not with Consilio directly; it is a direct hire, permanent opportunity with the law firm.

About the Firm:

This firm offers a supportive, inclusive environment where employees are valued and empowered. The firm is deeply committed to its people, its values, and the communities it serves. This role is part of a collaborative team of attorneys, paralegals, and professional staff committed to delivering exceptional service to both internal and external clients. The firm values teamwork, integrity, and community engagement, and every team member plays a vital role in supporting client needs.

About the Role:

The Trademark Litigation Paralegal provides semi-autonomous, complex case support to attorneys across all phases of trademark litigation, including discovery, trial, and appeal. This position also supports case development, client communication, expert coordination, and workflow management. In this role, the paralegal will:

• Implement and manage case management tools (Relativity, Everchron, Westlaw Case Notebook, Case Map, Time Map, etc.)
• Organize, index, and maintain litigation files
• Initiate and manage docketing in CompuLaw; monitor trial calendars
• Support all phases of TTAB inter partes proceedings (oppositions, cancellations, motions, trial, appeal)
• Prepare and file Notices of Opposition, Petitions to Cancel, Answers, Amended Pleadings, Counterclaims, Affirmative Defenses, and related filings
• Draft and file consent motions, extensions, suspensions, stipulations, and other routine litigation documents
• Draft pleadings, discovery documents, subpoenas, deposition notices, and response templates
• Assist with deposition preparation and manage document production, including privilege logs and e-discovery logs
• Prepare pre-trial orders, client status reports, and coordinate litigation support resources
• Participate in trial preparation, logistics, and attend trials/hearings
• Prepare exhibits, deposition designations, and maintain trial exhibit logs
• Conduct legal research, cite checking, and Westlaw research
• Perform trademark enforcement investigations (USPTO filings, common-law use, social media infringement)

About You:

• Certificate from an ABA-approved program preferred
• Minimum 5+ years of relevant litigation experience in a professional environment
• Law firm experience required
• Proficiency with Westlaw, Microsoft Office, Adobe Acrobat, PACER, electronic filing systems, and litigation support tools
• Strong organizational skills, attention to detail, and ability to prioritize
• Effective written and verbal communication skills
• Ability to work independently, take initiative, and meet deadlines under pressure
• Commitment to confidentiality, professionalism, and teamwork

ELS Consilio, LLC Direct Hire Division staffs' positions, for Consilio clients and does not staff for internal corporate positions at Consilio. Please refer to to view job opportunities within our company. Consilio, LLC is an EEO/Affirmative Action Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.