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OCM Analyst
Fully Remote - Must work Arizona Hours
Pay Rate: $60-63 hourly
Duration: 7 month contract
Must Haves:
• Order to Cash knowledge
• Oracle experience
• Proven track record in Change Management
• Self-starter with ability to lead and own responsibilities
• Detail-oriented and organized
• Strong written and verbal communication skills
• Experience running a Change Champion Network
• Hands-on approach: writing comms, creating presentations, tracking plans
• Ability to analyze metrics (readiness, adoption, training effectiveness)
Nice to Have Skills & Experience
• Project Management experience
• Experience in both Corporate and Field environments
• Testing event support experience
• SharePoint experience
• Familiarity with AI tools
Job Description
The OCM Analyst will support the OTC Modernization project by driving change management activities across National Accounts (NA) and Field phases. This role will focus on communications, engagement, and readiness efforts to ensure successful adoption of new processes and tools. Key responsibilities include:
Communications & Engagement
• Own updates to communications & engagement plan
• Draft and send communications, including 30-day outlooks
• Develop and manage distribution lists
• Support OTC Monthly Newsletter
Testing Event Support
• Coordinate communications and engagement logistics for SIT, UAT NA, and UAT Field
• Analyze survey feedback and translate into actionable change/training plans
Change Champion Network (CCN) Support
• Schedule and coordinate CCN meetings
• Develop monthly CCN materials and manage distribution
• Maintain SharePoint / OTC Homepage with current content
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Location: CA - Westlake Village
The Regulatory Change Management Auditor is responsible for evaluating and ensuring the organization's adherence to evolving regulatory requirements that impact mortgage loan servicing, including investor, insurer and guarantor requirements. This role involves auditing the processes of external servicing vendors to ensure that regulatory changes are identified, assessed, implemented, and validated. The auditor will work closely with compliance, legal, risk, and operational teams to ensure effective regulatory change governance.
Responsibilities:
- Review documentation and evidence supporting compliance with new or amended regulations that impact loan servicing.
- Ability to assess servicing vendors compliance with applicable federal and state servicing statutes (RESPA, ECOA, TCPA, FDCPA, etc.), and servicing regulatory requirements circulated by agencies including FNMA, FHLMC, FHA, VA, and the CFPB.
- Perform impact analysis on every Federal and state regulatory change, as well as changes to guidelines and requirements from FNMA, FHLMC, FHA, VA, and USDA.
- Identify control gaps and recommend enhancements to mitigate compliance risks.
- Collaborate with Legal, Compliance, Risk, Business Units and servicing vendors to understand servicing-related regulatory impacts.
- Identify discrepancies and opportunities for process improvement through analysis of audit findings, management reports, and discussions with servicers.
- Alert appropriate management levels and internal departments to problems identified during routine reviews. Follow through on all actionable items to ensure full and timely resolution is completed by the responsible parties.
- Prepare detailed audit reports outlining findings, risks, and corrective actions.
- Ensure all tasks are completed updated timely within the Enterprise GRC system.
- Monitor and validate the implementation of agreed-upon remediation plans as required.
- Stay current on regulatory developments relevant to the organization's servicing operations.
- Provide insights on emerging regulatory risks and trends.
- Create effective quality control and auditing policies and procedures as needed
Qualifications:
- 2+ years of related experience in Regulatory Compliance, Risk Management, Internal Audit or similar field.
- High school diploma required; Bachelor's degree in related field preferred.
- Intermediate knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services.
- Intermediate knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
- Intermediate understanding of MS Office.
- Intermediate ability to foster and build relationships to achieve a common goal.
- Intermediate speaking and writing communication skills.
Compensation: Salary range for new hires is generally $92,450.00 - $114,203.00 for Westlake Village, CA. Salary amount is determined by specific job location. In addition, the role may be eligible for annual bonus/incentives earned and restricted stock.
Benefits you'll love:
We offer all the important things you'd want like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you'll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!
About the company:
AmeriHome Mortgage is a Western Alliance Bank company. Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC.
Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email or call 6 When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.
*Top Secret Clearance Required
* **U.S Citizenship Required
** Overview: Lead configuration management processes across the organization, ensuring alignment with strategic goals.
Develop and maintain a comprehensive configuration management plan, oversee change request tracking and reporting, and ensure effective communication of all modifications.
Drive collaboration across teams and maintain accurate documentation.
#cjpost Change Management Lead Fort Meade, MD
*Top Secret Clearance Required
* **U.S Citizenship Required
** Other Job Specific Skills: Experience managing complex IT projects in a fast-paced environment Knowledge and understanding of software configuration management concepts, goals, benefits, and standard strategies to achieve those goals.
Strong written and verbal communication skills.
Experience with systems administration and software development.
Experience working with development teams and project managers to develop and maintain configuration baselines (development, test, production, etc.) supporting complex systems and project engineering development and support models.
Possess excellent customer-service oriented skills with a teamwork mentality.
Experience with a CM tool such as ServiceNow, CLEARCASE, RAZOR, or Team Foundation Server (TFS).
Ability to communicate with key stakeholders.
Knowledge of System Development Life Cycle (SDLC) methodologies and disciplines.
Experience with ITIL, IC Agile or other process improvement methodologies preferred.
Strong experience in requirements gathering.
Must be detail oriented, analytical, and self-directed to make decisions supported by thorough data analysis.
Experience managing a team and the ability to form strong relationships within a matrix organization at all levels.
Minimum Qualification Requirements: Bachelor’s Degree or equivalent relevant experience 8+ years in Configuration Management 5+ years developing and implementing staff training Strong documentation and process improvement skills Current Top Secret clearance is required.
Preferred Qualifications: PMP certification MBA
AGE Solutions is a premier technology and professional services company, providing in-depth consulting, advanced technology solutions, and essential services throughout the U.S. government, defense, and intelligence sectors. Prioritizing innovation and client-focused solutions, we assist major agencies in addressing intricate issues and ensuring a more secure future.
AGE Solutions is preparing for a significant contract supporting the Joint Service Provider (JSP) Enterprise Transport Management (ETM) program. We're seeking hands-on techs supporting rapid provisioning of phone, data, and hardware. Fast-paced environment with thousands of MACs per year.
Who We're Looking For:
- MAC Technicians, Network Technicians
- Incumbents encouraged to apply
Clearance: TS/SCI
Certifications: Security+, VoIP Certifications
Experience: 10+ years
This position is part of a pipeline for a future opportunity supporting the JSP ETM program. Employment is contingent upon contract award and government customer approval. AGE Solutions is actively engaging talent ahead of award and encourages both current incumbents and new candidates to express interest.
At AGE Solutions, we reward performance, invest in growth, and share success. Our benefits support the whole person, professionally, financially, and personally.
- 26 Days Paid Leave: Includes vacation, sick, personal time, and holidays. You choose how to use it.
- Performance Bonuses: Performance bonuses are awarded based on individual contributions and company-wide results, aligning recognition with impact.
- 401(k) with Match: We match 3% of your contributions with immediate vesting.
- Financial Protection: Company-paid life insurance up to $300K and options for additional coverage for you and your dependents.
- Health Benefits: Multiple medical plans, dental, vision, FSA and HSA options to fit your needs.
- Parental Leave: 15 days of fully paid leave for new parents, because family matters.
- Military Differential Pay: We bridge the gap for employees on active duty, so they don't take a financial hit while serving.
- Professional Growth: Paid training and certifications, tuition reimbursement, and the tools and tech to get the job done right.
- Shared Success: In the event of a company sale, our CEO has committed to returning 80% of net proceeds to employees. This ensures our team shares in the long term value they help create.
At AGE, you'll do work that matters, supported by a company that delivers for its people.
If you ever wanted a flexible position where you could control your time to work this is it.
You could even do it full time if you want.
Please take a look.
This is Great for stop gap or just to make extra money.
This is very flexible and many of our providers work full time and do this in their spare time.
We can do half days and weekends.
Let me know if you are still interested and if not please pass along.
We now perform and track and save the Data on an IPAD loaded with our in house App we created.
This App allows our doctors to complete these assessments at a much faster pace and much more efficient Any physician with an active license can perform these Evaluations in that state.
I'm looking for physicians to perform prescheduled Health Risk Assessments (HRA) of Medicare Advantage members on health plans that we represent.
The HRAs consist of a history and physical evaluation that is performed in the members home.
Most physicians complete 7-9 per day, or 35-50 assessments per week when working a full schedule.
$100/assessment, $700-1000/day, $3500-5000/week Flexible schedule: any time 7 days a week, 8a-8p Short Term, Stop Gap, Part Time or Long Term basis In-home assessments Prescheduled H&Ps / HRAs Airfare, Hotel, Rental Car, Malpractice, Per Diem provided Independent Contractor, 1099 position (locum) MD or DO only
Do you have a passion for engaging with people and helping them on their journey to better health? Signify Health is hiring physician (MD/DO) contractors to conduct In-home Health Evaluations for Medicare Advantage, Medicaid, and certain commercial plan members.
With our new earning incentives, you can qualify for our standard $100 per completed assessment! Earn $3000 to $5000 each week (Average 6-9 Daily) Shifts available Monday
- Sunday (no nights/weekends required) Short-Term or Long-Term basis Pre-scheduled visit in-home w/ health plan members Airfare, Hotel, Rental Car, Malpractice, Availability Incentives provided as needed Independent Contractor, 1099 status Flexible Schedule State License Required Paid Collaborative Physician Roles available in specific statesThese visits include a medication and medical history review, as well as a physical evaluation performed in a health plan members home.
Our physician contractors can earn a competitive wage (or supplement their current income) while managing other personal and clinical commitments.
You will be provided a pre-populated, patient-specific form for each evaluation and are not required to prescribe medicine, order lab tests, or alter peoples current treatment regimen.Interested in travel? Well cover all travel and lodging expenses.
Signify can also help with multi-state licensing.
Making a Difference
- what physicians say about working with Signify Health Many of the people I see are shocked a physician is coming to their home to visit with them one-on-one.
When you sit down and have an unhurried conversation about their health, they are impressed, happy, and understand that their health plan and care team cares about them.
- Marcie L., M.D., ArizonaThe primary care physician gets a snapshot of a person in an office setting, but with Signify Health, we see things like the number of steps to enter their home, the state of disrepair those steps may be in, and the persons ability to function comfortably and with ease in their own home.
We can make referrals to the individuals health plan, encourage the participation of their loved ones, and ensure their PCPs are aware of their health and overall quality of life.
- Cathy H., M.D., KentuckyJob Types: Full-time, Part-time, TemporarySalary: From $100.00 per assessmentBenefits: Malpractice insuranceMedical specialties: Geriatrics Internal Medicine Primary Care Hospice & Palliative Medicine Public HealthSchedule: Day shift PM/Early Evening shift Self-determined scheduleEducation: Doctorate (Required)License/Certification: MD or DO License (Preferred)Work Location: On the road
Do you have a passion for engaging with people and helping them on their journey to better health? Signify Health is hiring physician (MD/DO) contractors to conduct In-home Health Evaluations for Medicare Advantage, Medicaid, and certain commercial plan members.
With our new earning incentives, you can qualify for our standard $100 per completed assessment! Earn $3000 to $5000 each week (Average 6-9 Daily) Shifts available Monday
- Sunday (no nights/weekends required) Short-Term or Long-Term basis Pre-scheduled visit in-home w/ health plan members Airfare, Hotel, Rental Car, Malpractice, Availability Incentives provided as needed Independent Contractor, 1099 status Flexible Schedule State License Required Paid Collaborative Physician Roles available in specific statesThese visits include a medication and medical history review, as well as a physical evaluation performed in a health plan members home.
Our physician contractors can earn a competitive wage (or supplement their current income) while managing other personal and clinical commitments.
You will be provided a pre-populated, patient-specific form for each evaluation and are not required to prescribe medicine, order lab tests, or alter peoples current treatment regimen.Interested in travel? Well cover all travel and lodging expenses.
Signify can also help with multi-state licensing.
Making a Difference
- what physicians say about working with Signify Health Many of the people I see are shocked a physician is coming to their home to visit with them one-on-one.
When you sit down and have an unhurried conversation about their health, they are impressed, happy, and understand that their health plan and care team cares about them.
- Marcie L., M.D., ArizonaThe primary care physician gets a snapshot of a person in an office setting, but with Signify Health, we see things like the number of steps to enter their home, the state of disrepair those steps may be in, and the persons ability to function comfortably and with ease in their own home.
We can make referrals to the individuals health plan, encourage the participation of their loved ones, and ensure their PCPs are aware of their health and overall quality of life.
- Cathy H., M.D., KentuckyJob Types: Full-time, Part-time, TemporarySalary: From $100.00 per assessmentBenefits: Malpractice insuranceMedical specialties: Geriatrics Internal Medicine Primary Care Hospice & Palliative Medicine Public HealthSchedule: Day shift PM/Early Evening shift Self-determined scheduleEducation: Doctorate (Required)License/Certification: MD or DO License (Preferred)Work Location: On the road
Position Summary
REMAX is seeking a detail-oriented Customer Experience (CX) Specialist. This position provides essential operational support to the CX team and plays a key role in ensuring surveys, reporting, documentation, and communications run smoothly. This role builds and tests surveys in Qualtrics, maintains recurring event-survey reporting, manages content on the CX SharePoint site, supports internal communications, and ensures high-quality execution of CX programs.
The ideal candidate is detail-oriented, organized, tech‑savvy, and energized by supporting work that improves customer insight and customer outcomes.
Key Responsibilities
Reporting & Analytics Support
- Refresh recurring reports (e.g., event or post‑interaction surveys) following established templates and processes.
- Perform initial QA on reporting data:
- Validate counts, filters, segments, and date ranges
- Confirm trends look accurate and consistent with prior data
- Distribute dashboards or summary updates according to cadence and stakeholder lists.
- Maintain trackers for survey performance, response rates, and reporting schedules.
Internal Communications Support
- Draft internal update emails, release notes, and announcements related to surveys, reporting cycles, and CX program changes.
- Post communications to SharePoint, Teams channels, or distribution lists.
- Support the CX Analysts with preparation of content for readouts, workshops, and presentations.
- Serve as the primary maintainer of the CX SharePoint site.
- Update pages, upload new materials, archive outdated content, and maintain clean structure and version control.
- Manage SharePoint permissions according to governance standards.
Program Support & Coordination
- Assist with preparation for CX workshops, including journey mapping, persona sessions, and insight readouts.
- Take notes, prepare artifacts, and handle logistics (invites, room setup, virtual tools).
- Maintain CX team calendars, project trackers, and documentation repositories.
- Support ad hoc tasks across the CX program portfolio.
Qualtrics Survey Management
- Build surveys in Qualtrics using approved instruments, applying appropriate logic, embedded data, branching, and branding.
- Conduct end-to-end QA and testing.
- Manage survey versions, change logs, and launch schedules.
- Troubleshoot issues and escalate to the CX Analysts or Director when needed.
Agent Recruitment Resource
- Engage, and build relationships with potential new REMAX agents through personalized, high-touch recruitment strategies.
- Serve as the primary point of contact for candidates, guiding them through the recruitment process with professionalism and attention to detail.
- Conduct discovery meetings, explain the REMAX value proposition, and address candidate questions and concerns.
- Collaborate with the Marketing and Education teams to ensure alignment on recruitment goals and processes.
Qualifications
Education & Experience
- Bachelor’s degree in Business Administration, Data Analytics, Marketing, Customer Experience, or a related field.
- Experience in process design, development and improvement.
- 1–2 years of experience in coordination, project support, operations, research, marketing, or related field.
Skills & Competencies
- Strong analytical and problem-solving skills with a focus on translating data into actionable insights.
- Familiarity with CRM tools like Salesforce or Zendesk.
- Excellent communication skills, both written and verbal, to present data insights effectively to stakeholders.
- Strong organizational skills and ability to manage multiple projects simultaneously.
Personal Attributes
- Customer-focused mindset with a passion for improving experiences and delivering value.
- Detail-oriented and curious, with a drive to uncover root causes and solutions.
- Collaborative team player who thrives in a dynamic, fast-paced environment.
Hire Range/Rate:
$55,000 - $62,000
Actual compensation offered to candidate will be finalized at offer and may be above or below the posted range due to skill level, experience, industry specific knowledge, education/certifications, or geographic location. The offer rate represents one component of the RE/MAX, LLC total compensation package. Employees will also receive a number of benefits as listed below. Other compensation for this position may include bonus eligibility.
- Competitive Medical, Dental, and Vision benefits
- Retirement plans with optimal company match
- Annual bonus/merit opportunity
- Educational Assistance
- Mental Health support program
- M.O.R.E. Events offered in-person and virtually
- Mentorship program
- Employee Resource Groups
- Community Engagement
- Diversity, Equity, and Inclusion
- Parenting
- Remote
- Women at REMAX
RE/MAX, LLC & Motto Mortgage
Now is your chance to become part of a world-class, industry leading organization. RE/MAX Holdings, Inc. is a business that builds businesses. We provide the tools, education and tech to our real estate network, which includes RE/MAX and Motto Mortgage franchises, agents, brokers, and consumers. Join us and build a career where your contribution is heard, your
RE/MAX Holdings, Inc. is proudly headquartered in Denver, Colorado. Certain roles may be location specific, however in addition to Colorado, we welcome qualified candidates in the following states: Arkansas, California, Florida, Georgia, Illinois, Massachusetts, Michigan, Ohio, and Texas!
RE/MAX Holdings, Inc. is proud to be an equal opportunity employer committed to diversity and inclusion, as well as non-discrimination in employment. All persons shall be afforded equal employment opportunity, and all qualified applicants receive consideration without regard to race, color, religion, gender, sexual orientation, national origin, age, veteran status, disability unrelated to performing the essential task of the job or other legally protected categories. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
*As measured by transactions sides
Application Deadline: April 23, 2026
Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business, and as an employee team. At Liberty, we hire passionate people who care about doing the right thing for our customers. We are entrepreneurial, creative, and outcome-focused. Here, your natural talent and achievements will flourish in an inclusive environment of teamwork, trust and continuous learning. We are always pursuing excellence to exceed our ambitions goals, rewarding both the goal outcome and how we achieve it.
Purpose
This role is responsible for ensuring the accuracy, integrity, and compliance of all billing components within the Company’s SAP Customer Information and Billing Systems across all jurisdictions. This role ensures that billing configurations and rate structures are aligned with approved tariffs and regulatory requirements for gas, water, and electric services throughout the U.S. and Canada.
The Manager serves as the enterprise lead for billing system governance, overseeing configuration changes, testing, and validation processes related to tariff updates, rate case implementations, and system enhancements that may impact billing components. Working closely with the Billing, Customer Care, IT, and business operations teams, this individual ensures that billing components function seamlessly and that all updates are implemented with precision and control to mitigate downstream impacts.
Accountabilities
- Ensure all billing components within SAP are properly configured and maintained according to each company’s approved tariffs and regulatory requirements.
- Oversee the timely update of billing tables and configuration changes following any approved rate case or tariff revision.
- Partner closely with leaders for the implementation of billing changes resulting from rate proceedings.
- Verify that all rate elements (e.g., distribution, transmission, riders, taxes, and surcharges, multipliers etc.) are accurately reflected in the billing system.
- Ensure that all rate adjustments, new tariff structures, and regulatory directives are correctly translated into billing system logic.
- Review and assess all proposed billing system enhancement requests from business units to identify and mitigate risks to existing billing component data tables and configuration integrity.
- Direct or support testing activities for all billing system updates, including regression and validation testing, to confirm billing accuracy prior to implementation.
- Develop and maintain processes for documentation, review, and approval of all billing-related system changes.
- Ensure strong controls are in place for versioning, change tracking, and audit compliance.
- Serve as the liaison between Customer Care, IT, and Regulatory teams to ensure that business requirements are properly defined, tested, and implemented in SAP.
- Facilitate working sessions to align on timelines, testing expectations, and deployment strategies.
- Identify and implement process enhancements that improve system accuracy, control robustness, and operational efficiency. Promote standardization of billing practices across jurisdictions where feasible.
Years of Experience
- High School diploma or equivalent required
- Minimum of 5 years' experience preferred
- Minimum 5-10 years of experience in utility billing, rate implementation or SAP configuration management.
- Experience working in a regulated utility environment (gas, water, or electric) strongly preferred.
- Prior experience managing billing configuration or master data governance within SAP or similar enterprise systems is required.
Through our operating business (Liberty), we provide regulated electricity, water, and natural gas utility services to over 1 million customer connections, primarily in North America. With our robust, diversified, and growing presence in communities across North America and internationally, we are continually demonstrating our “Think Global, Act Local” business model.
What We Offer
401k with Company match
Full insurance benefits (health/dental/vision/life)
Collaborative environment with a genuine flexible working policy
Share purchase/match plan
Defined Contribution savings plan
Top Talent Program
Volunteer paid days off
Employee Assistance Program
Achievement fund
We are focused on building a diverse and inclusive workforce. If you are excited about this role and are not certain you meet the all the qualification requirements, we encourage you to apply to further investigate the opportunity.
We are an equal opportunity employer and value each person’s unique background, diversity, experiences, perspectives and talents. Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all of our employees and expect each of our employees to honor this commitment in their daily responsibilities.
One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500® corporation, annual revenues during 2025 were $17.4 billion. In 2026, UHS was again recognized as one of Fortune World’s Most Admired Companies™ and in 2025, was listed in Forbes ranking of America’s Largest Public Companies.
Headquartered in King of Prussia, PA, UHS has approximately 101,500 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located in 40 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom. For additional information visit
The Corporate Information Services Department is seeking a dynamic and talented Application Architect – Radiology/Cardiology.
This Application Architect is responsible for supporting the implementation of UHS Radiology & Cardiology Information Systems and related applications across 26+ acute care hospitals. The role includes addressing maintenance issues, enhancement requests, modifying applications, providing technical support, and coordinating tasks to meet deadlines. Key responsibilities involve overseeing system conversions and implementations. The incumbent will collaborate with IS, clinical operations, facility resources, and vendors to deploy, maintain, and support radiology and cardiology applications. Responsibilities also include ensuring the integrity and reliability of all radiology and cardiology systems, developing plans, maintaining documentation, updating stakeholders, and assisting IT teams with product/tool selection. Additionally, the role includes serving as a technical consultant, leading special projects and strategic initiatives to optimize technology use in imaging, thus enhancing efficiency and achieving institutional goals. The position also requires the development and design of data collection and retrieval methods for clinical, technical, and managerial purposes. The role involves the design, testing, training, and maintenance of clinical imaging systems within a fully integrated computerized order entry system for Image Acquisition, Delivery, Integration, Presentation, Reporting, and Retention.
Key Responsibilities include:
System Implementation:
- Regularly meets with users, vendors, stakeholders, consultant and IS staff to develop/modify system specifications.
- Designs solutions for applications and prepares the appropriate documentation.
- Supervises development of test data, system testing and documentation for all phases of the application development life cycle.
- Works closely with IS Security to implement appropriate cybersecurity safeguards and measures.
- Performs Q/A on application functionality.
- Researches and resolves implementation-related Customer Support Center Tickets.
- Adheres to appropriate UHS Project Management standards.
- Ensures strict adherence to work plans, reporting all serious deviations to management.
- Oversees the training of users in operating procedures for application.
- Provide regular updates to project management regarding Radiology/Cardiology System conversions and implementations ensuring all tasks, milestones and deadlines are met.
- Recommends and implements controls and procedures to protect UHS assets from intentional or inadvertent modification, disclosure, or destruction.
- Leads integration with all Radiology/Cardiology third party systems.
System Maintenance/Support:
- Researches and resolves Customer Support Center Tickets including major application upgrades.
- Works closely with operations IS managers to ensure complete capture RIS/CVIS validation and exceptions handling.
- Works closely with the senior management of radiology/cardiology operations in the development of systems operating standards, policies, and procedures.
- Manages ongoing vendor relationships for relevant systems.
- Adheres to UHS Service Level and Change Management Policies.
- Will provide on-call support as scheduled.
- Maintain vendor technical and end user support documentation
- Establishes and maintains regular communications with user community.
- Performs routine system maintenance including but not limited to Security, Printers and Print routing, Profile settings and Nurse Stations.
Administration and Oversight:
- Effectively trains Analysts in the performance of their duties as required.
- Provides technical support and guidance to other team members as required.
- Maintains Service Excellence principles.
- Prepares and promptly submits all routine and special reports.
- Interviews applicants for vacant positions as needed using appropriate interview techniques.
- Contributes to performance evaluation of junior staff members as needed.
- Keeps management well informed of activities, needs, and problems through regular status updates and trip reports.
- Performs other tasks as required by management.
Continuing Education:
- Keeps up to date on relevant Radiology / Cardiology System Version Changes, Bug-Fixes, and release notes.
- Keeps abreast on relevant Regulatory Requirements that impact the Radiology Information Systems such as -TJC, FDA, MQSA, ACR and various State Regulations.
- Actively participates in increasing education of the Radiology Information Systems functionality through Webinars, User Group meetings, Vendor Classes, etc.
Position Requirements:
- Bachelor’s degree required.
- Five years of experience in a clinical or healthcare environment supporting Cardiology and Radiology Information Systems. Proven track record in implementing and maintaining Radiology/Cardiology Information Systems; experience with Cerner RadNet, Cerner Cardiovascular Imaging Management and Cerner ECG Management, is preferred. Experience with PACS or Enterprise Imaging systems is also highly desirable.
- Comprehensive working knowledge of Radiology / Cardiology information systems such as, Cerner RadNet, Cerner ECG Management, Cerner Cardiovascular Imaging Management applications and systems in a centralized environment.
- Knowledge of clinical workflows from a technologist, radiologist, or resident perspective. Knowledge of medical and imaging industry standards such as HL7 and DICOM standards.
- Experience with HIPAA and other relevant data privacy regulations
- Extensive knowledge of computer systems analysis and programming techniques and procedures, including consulting with Rad Techs, Radiologist, Cardiologist and local IS to determine hardware, software, or system functional specifications; design, development, documentation, analysis, creation, testing, debugging, or modification of applications or programs based on and related to design specifications
- Functional knowledge of Information Systems standards and Imaging quality methods and metrics as indicated by the American College of Radiology accreditation standards.
- Experience in generating reports on system performance, usage, and other key metrics.
- Experience with enterprise-level incident management processes.
- Functional knowledge of project management methods.
- Comprehensive understanding of user business practices, concepts, and terminology sufficient to support the applications.
- Functional Knowledge with regulatory requirements that impact Radiology & Cardiology systems such as, TJC, FDA, MQSA, ACR and various state regulations.
- Excellent written and verbal communication skills.
License or Registration Requirements: Preferred certification in any of the following areas: Certified Imaging & Informatics Professional (CIIP), Certified PACS System Analyst (CPSA), Certified PACS Associate (CPAS), Certified Radiology Administrator (CRA), Registered Diagnostic Imaging Technologist R.T. (R)(ARRT)
Travel Requirements: 25-35% domestic US travel (depending on projects and Go Lives).
This opportunity provides the following:
- Challenging and rewarding work environment
- Growth and development opportunities within UHS and its subsidiaries
- Competitive Compensation
- Excellent Medical, Dental, Vision and Prescription Drug Plan
- 401k plan with company match
- Generous Paid Time Off