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The Analyst, Desktop Support is responsible for the maintenance, installation, repairs and overall support of desktops, laptops, tablets, mobile devices and IoT medical devices to support critical healthcare operations across The Guthrie Clinic (TGC). The Analyst documents, upgrades and/or replaces hardware and software as required. This position will work together with the Help Desk and Network Operations Center (NOC) staff as appropriate to determine and resolve problems.
Experience:
1. Preferred one to three (1 to 3) years of experience on a desktop support services team; healthcare experience preferred.
2. Proficiency in operating systems (e.g., Windows, macOS, iOS, Android)
3. Experience specifying, troubleshooting, and maintaining Microsoft compatible end‐user computing platforms and peripherals running Microsoft Windows Operation Systems including Windows 10 and Windows 11.
4. Experience migration operating system versions and updating desktop images.
5. Knowledge in Microsoft O365, Patch Management, anti-virus and inventory management tools.
6. Excellent knowledge of computers and peripherals.
7. Working knowledge of configuring and troubleshooting iOS and Android-based mobile devices.
8. Strong customer service orientation, good written and oral communication skills, self-motivated and directed.
9. Working knowledge of managing tickets, follow-up actions and close issues.
10. Ability to work in a fast-paced environment, manage user expectations and potential risks.
11. Experience with patch management software.
12. Basic understanding of LAN/WAN network infrastructure technologies.
13. Basic understanding of security technologies including firewalls and antivirus.
14. Experience with ITSM functionalities such as change control, CMDB and ticketing systems.
15. Basic understanding of healthcare information systems (e.g., Epic, Cerner), cybersecurity and clinical operations.
16. Experience with resolving multiple issues simultaneously.
Education:
1. Bachelor’s degree in Information Technology, Computer Science, Healthcare Administration or related field strongly desired or an equivalent combination of education and experience.
Licenses/Certifications:
1. Preferred certifications include CompTIA A+.
Essential Functions:
- Responsible for installation and maintenance of desktop, laptops, tablets, mobile devices, printers and peripheral hardware.
- Perform preventative maintenance on hardware.
- Test and plan the deployment of new operating system releases, vendor patches and commercial software releases.
- Develop and document standardized user processes and procedures; “how-to” documentation.
- Provides proactive and advanced troubleshooting and analysis.
- Understands and accounts for interactions between technologies and applications.
- Responsible for maintaining ticket status and resolution information in ticketing system.
- Accountable for meeting established performance metrics which will be used in performance evaluations.
- Participates in on-call support rotation as specified by management.
- Willingness to travel between sites in the TGC Pennsylvania/New York regional footprint (Sayre, Towanda, Troy, Corning, Cortland, Binghamton, etc.)
- Promotes the use of TGC’s PMO methodology and standards to manage IT initiatives.
- Demonstrate commitment to customer service by providing responsive and effective support, developing solid working relationships with customers and IT colleagues, and delivering high quality, value-added services that exceed customer expectations.
- Demonstrates a commitment to excellence in Customer Service with all internal and external customers of TGC.
- Performs related duties as assigned and unrelated duties as requested.
Other Duties:
- Other duties as assigned
Pay range: min $27.42/hr max $42.78/hr
In partnership with Guthrie’s leadership team, PFS Director SBO is responsible for developing and executing the strategic vision for The Guthrie Clinic’s patient/guarantor billing and collection functions. This involves managing and coordinating the overall functions of patient/guarantor collection to ensure maximization of cash flow while maintaining patient, provider, and other customer relations. Works closely with administrative leaders, managers, clinical personnel and vendors to ensure effective and efficient self-pay pre-service, point of service and accounts receivables management. Provides direction in managing the activities and functions of analyzing self-pay accounts receivable for collection and aging trends, establishing performance metrics, develops automated and efficient workflows, identifying denial trends that lead to self-pay activity, develops and maintains departmental policies and procedures, establish departmental goals and reports to AVP, Corporate AR Management. Identifies areas of improvement and works collaboratively with appropriate parties for resolution. Directs the management of employees in patient guarantor collection. Maintains advanced knowledge of healthcare and automation of self-pay and bad debt A/R and strives to ensure compliance with federal and/or state laws and regulations.
Experience
10 years prior experience in healthcare, insurance or businesses with responsibility and management of billing and patient collection. Knowledge of federal and state debt collection laws and patient billing regulations. Preferred Certifications:
- Certified Revenue Cycle Professional (CRCP) or Certified Healthcare Financial Professional (CHFP)
- Certification in Healthcare Compliance (CHC) or equivalent is a plus
Skills
Excellent working knowledge in the area of health care revenue cycle billing, strong medical terminology, collection, negotiation and insurance regulations required.
Advanced customer service, written, verbal, organizational and time management skills are a must.
Proficiency in revenue cycle platforms (i.e., EPIC, Cerner, Medent) Microsoft Office products including Excel, PowerPoint, and Microsoft Word.
Proven ability to train and coach staff and build and lead strong teams to meet performance goals and for project management.
Extensive working experience in managing and directing the work of others along with proven planning and problem-solving skills to perform analysis and reports are required.
Ability to make quality, independent decisions as well as collaborate effectively with other leaders.
Education
Bachelor’s degree is required. This requirement may be satisfied through an equivalent combination of education and 10 years prior experience in healthcare, insurance or retail businesses with responsibility and management of billing and patient collection.
Essential Functions
- Plans and manages accurate patient billing and efficient account collection, which includes developing automated and efficient workflows. Works directly with patient access leaders to establish a pre and point of service collection strategy. Actively engages leaders or areas who are under performing in point of service collection. In addition, develops action plans or assists in identifying areas where gaps exist that cause insurance denials, or patients to be listed as self-pay incorrectly.
- Seeks automated solutions for manual workflows to drive efficiency. Develops project plans that ensure timely statement release. Establishes and implements a system or process for the collection of delinquent accounts including bad debt transfer to external collection agency, financial assistance programs, and/or appropriate internal collection follow-up.
- Oversees, coordinates, and solves complex billing problems. Coordinates with operational and Corporate Revenue Cycle management to ensure organizational problems are resolved.
- Establishes and updates reports, departmental goals, initiatives, and performance metrics to AVP, Patient Access.
- Assigns projects in order to support troubleshooting and resolving Undistributed credit issues for self-pay. Coordinate refund and escheatment process.
- Responsible for the development and creation of policies and procedures including protocols for rejection follow-up.
- Maintains controls for invoice adjustments.
- Maintains system or process to respond to Automated Call Distribution (ACD) – patient inquiries in a manner that promotes excellence in customer service. Uses call patterns to detect training opportunities, as well as problem areas that may require training with other departments.
- Maintains knowledge of and complies with established policies and procedures including government, insurance, and collection regulations.
- Attends meetings and participates in committees as requested. Conducts special projects and studies as directed.
- Manages within established budget including annual planning.
- Coaches, develops, and builds teamwork with employees. Strives for a tier 1 team and makes the workplace productive as well as ensures transparent and open communication exists up and down the employee/peer spectrum. This includes clear demonstration of Guthrie’s Mission & Values.
- Actively participates as a team member by supporting decisions, accepting change, managing conflict effectively, and valuing the contributions of others.
- Maintains strict confidentiality related to patient health information in accordance with HIPAA compliance.
- Participates in professional development efforts to ensure current with health care practices and trends.
- Serves as a role model and keeps department focused on processes that result in maximum efficiencies and revenue capture.
- Key Performance Metrics include: - Pre-Service Collection Rate
- Undistributed Credit Days
- Self-Pay Days
- Self-Pay Net Collection Ratio
- Self-Pay 90+%
- Bad Debt %
- Self-Pay Payments Auto Posted %
- Payment Plans Using Auto Pay %
- Self-Pay Credits Auto Resolved %
Required Knowledge, Skills and Abilities
- The director must have a clear understanding of multiple managed care contracts, multiple specialty insurance and billing practices, and exercise professional competency in reviewing patient accounts to maximize reimbursement and minimize financial risk to The Guthrie Clinic. Successful oversight will result in increased net revenues by reducing bad debt from potential write-offs. Interactions will primarily be conducted with both patients, staff, leaders, vendors and the results of efforts will lead to secure payment for open balances. Serves as a resource to faculty, managers, and clinic staff in all patient payment related issues.
- Accountable and responsible for analyzing and reducing bad debt.
- Exceptional communication skills, ability to explain, advocate, and express facts and ideas in a convincing manner, and negotiate with individuals and groups internally and externally.
- Emotional intelligent and tactful in all situations.
- Superior presentation skills, able to present in a clear and articulate fashion in front of a variety of constituents.
- Committed to a "team approach" and encourages a collaboration process, working effectively with a diverse or multi-disciplinary group to achieve a common goal.
- Demonstrated knowledge and understanding of Epic, and Governmental/non-government requirements applicable to patient billing processes.
- Demonstrated project management skills including managing multiple projects in a timely and efficient manner. Demonstrated abilities in utilizing Lean/project management protocols for efficient workflows.
- Demonstrated analytical, problem-solving abilities, strong organization and decision-making abilities with data, people and situations.
- Demonstrated familiarity, knowledge and understanding of relevant Hospital Policies, Practices and HIPAA regulations.
- Demonstrated skills and proficiencies of Microsoft Excel, Word, Project or other spreadsheet and/or word processing software.
- Work independently with strong follow-up skills to ensure effective and efficient completion of tasks.
- Adapts to change plan/influence strategies to the organization's political realities and constraints.
- Outstanding relationship management skills, easily build strong and effective working relationships within a climate of trust, inspires cooperation and confidence and is a true consensus builder.
Other Duties
1. Travel for this position is sometimes required.
2. Participation in community and employee engagement activities is required.
3. It is understood that this description is not intended to be all-inclusive and that other duties may be assigned as necessary in the performance of this position.
Upload 9-22-25
Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA.
Job Description
The D365 Senior Technical Analyst partners closely with D365 Platform Operations Leads to deliver a high-performing, customer-focused support service aligned with agreed service scope and SLAs. This role is responsible for ensuring the stability, maintenance, and continuous optimization of Microsoft Dynamics 365 Finance & Operations (D365 F&O) through effective troubleshooting, user support, system enhancements, and controlled releases.
Essential Duties And Responsibilities
Our employees are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by:
- Provide day-to-day operational support for Microsoft D365 Finance & Operations, including provisioning and termination of system access and roles.
- Respond to and resolve production incidents (performance, access, data accuracy, and system issues) using a structured, methodical troubleshooting approach.
- Ensure incident, request, and defect tickets are managed and resolved within defined SLA targets, maintaining high standards of quality and customer satisfaction.
- Actively manage and report on the operational backlog, providing key performance indicators aligned to service level commitments.
- Conduct root cause analysis for major and critical incidents, implementing resolutions, workarounds, and preventative improvements to reduce recurrence.
- Lead continuous improvement initiatives by developing and enhancing operational processes, procedures, and documentation, collaborating with cross-functional teams for alignment.
- Develop and maintain strong, credible relationships with key IT and business stakeholders, as well as third-party vendors and strategic suppliers.
- Write and maintain custom programs and scripts, and configure ERP applications to support business requirements.
- Analyze existing infrastructure and lead or contribute to system enhancements and optimizations.
- Lead the integration and release of new applications and updates into the existing environment, ensuring service acceptance criteria and operational deliverables are met prior to handover.
- Maintain a comprehensive and up-to-date knowledge base covering application architecture, common issues, support procedures, and FAQs.
- Proactively monitor applications and environments (alerts, performance, system health) to identify and address potential issues before they impact users.
- Support configuration and customization of Production and Sandbox D365 environments using tools such as Lifecycle Services (LCS), Power Platform, and Azure.
- Ensure data quality, integrity, and consistency across enterprise systems by adhering to approved workflows and procedures.
- Understand and comply with Sarbanes-Oxley (SOX) control requirements, supporting audit preparation and remediation activities as required.
- Ensure compliance with company standards, security policies, and operational procedures to safeguard application integrity.
- Stay current on D365 features, updates, and best practices, as well as organizational standards, through participation in change governance forums (e.g., CAB, VMOB).
- Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
- All other duties as assigned
Qualifications
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:
The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.
- 5–7 years of progressively responsible technical experience, including experience in a team lead or senior technical role.
- At least 5 years of hands-on technical experience with Microsoft Dynamics 365 Finance & Operations.
- Strong working knowledge of Windows Server, Windows desktop environments, SQL Server, Azure, and the Power Platform.
- Excellent verbal and written communication skills, with the ability to engage effectively with technical and non-technical audiences.
- Strong technical troubleshooting and diagnostic skills across application and infrastructure layers.
- Proven customer-focused mindset with the ability to resolve issues effectively and deliver solutions that meet business needs.
- Strong organizational, analytical, and conceptual skills with a high attention to detail.
OUR CULTURAL BELIEFS:
Patient Minded I act with the patient’s best interest in mind.
Client Delight I own every client experience and its impact on results.
Take Action I am empowered and empower others to act now.
Grow Talent I own my development and invest in the development of others.
Win Together I passionately connect with anyone, anywhere, anytime to achieve results.
Communication Matters I speak up to create transparent, thoughtful and timely dialogue.
Embrace Diversity I create an environment of awareness and respect.
Always Innovate I am bold and creative in everything I do.
Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.
EVERSANA is committed to providing competitive salaries and benefits for all employees. If this job posting includes a base salary range, it represents the low and high end of the salary range for this position and is not applicable to locations outside of the U.S. Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). More information about EVERSANA’s benefits package can be found at /careers. EVERSANA reserves the right to modify this base salary range and benefits at any time.
From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.
Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at
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The HRIS Analyst provides day-to-day operational and project support for the Human Resource Information Systems (HRIS). This role serves as a technical point of contact for assigned functional areas and partners closely with HR subject matter experts to ensure data integrity, system optimization, reporting accuracy, and process improvement. The HRIS Analyst also supports HRIS-related upgrades and initiatives across the organization.
Responsibilities
- Support HRIS implementation projects and programs across all functional areas, including compensation, benefits, onboarding, recruitment, time and attendance, applicant tracking, performance management, training, and change management
- Serve as a technical expert supporting the maintenance of new and existing HR systems and programs
- Act as the HRIS security administrator
- Lead HRIS reporting efforts, including development, maintenance, and governance of the reports library
- Provide customer support to HR teams and employee-related services, including Employee Self-Service (ESS) and Manager Self-Service (MSS)
- Communicate effectively with stakeholders and influence outcomes using appropriate communication skills
- Develop training materials and job aids for system end users across identified workstreams
- Train system administrators on system capabilities and support ongoing training initiatives
- Develop and oversee processes to ensure data integrity, including data audits and evaluation of data entry practices
- Drive full system utilization, optimize functionality, and improve business process efficiencies
- Support organizational change management efforts related to system and process changes, including communication, training, and feedback collection
- Support maintenance and administration of programs not fully supported by HRIS (e.g., WOTC, The Work Number, I-9 Management, Unemployment)
- Perform data analysis and prepare regular and ad hoc reports for senior leadership and business leaders
- Maintain, update, and test system integrations with internal departments and external vendors
- Develop presentations as needed
- Provide standard bi-weekly, monthly, and ad hoc reporting to HR and the broader organization
Qualifications
Key Competencies & Characteristics
- Strong knowledge of UKG (UltiPro), with 5–10 years of hands-on experience preferred
- Experience working with iCIMS (applicant tracking system) preferred
- Expert proficiency in Microsoft Excel (including pivot tables, VLOOKUP, concatenation, and other advanced functions); strong skills in Word and PowerPoint
- Technologically adept with the ability to work across multiple HRIS platforms and Microsoft applications
- Proven ability to partner with internal and external stakeholders to deliver timely solutions
- High capacity for work; dependable, results-oriented, and able to operate with a strong sense of urgency
- Experience managing multiple vendors and compensation administration outsourcing
- Strong understanding and technical expertise in broad-based compensation programs (executive, sales, base, and variable pay)
- Direct, empathetic communication style
- Ability to thrive in a fast-paced environment with competing priorities
- Excellent organizational skills with strong attention to detail
- Demonstrated ability to handle confidential information with discretion
- Strong work ethic, integrity, and sound judgment
- Ability to interpret data, draw logical conclusions, and apply critical thinking to both routine and non-routine problems
Education and Experience
- Minimum of 5–10 years of experience working with UKG/UltiPro
- Minimum 3-5 years of working with iCIMS (applicant tracking system) preferred
- Bachelor’s degree from an accredited institution or equivalent professional experience
- Solid understanding of HRIS database design, structure, processes, and reporting tools
- Proficiency in Microsoft Office Suite
- Strong analytical skills, including experience with workflow development, testing, and debugging
- Working knowledge of HR data reporting
- PHR or SPHR certification preferred but not required
Job Description:
Principal Azure Engineer, Platform & Delivery:
The Principal Azure Engineer, Platform & Delivery is a senior technical leader responsible for designing, building, and delivering enterprise-scale Microsoft Azure solutions. This role combines deep hands-on Azure engineering expertise with ownership of delivery outcomes, often serving as the technical lead for initiatives without dedicated project management. The ideal candidate can translate complex or ambiguous business needs into secure, scalable Azure solutions and ensure they are executed predictably and effectively.
Required Qualifications:
- Deep technical experience designing and operating high-availability, scalable infrastructure including networking, storage, virtualization, and identity.
- Developing and maintaining automated deployment modules using tools like Terraform or ARM templates.
- Optimizing delivery pipelines (e.g., Azure DevOps, GitHub Actions) to ensure repeatable, secure platform services.
- Proven experience implementing enterprise Azure networking architectures.
- Experience migrating and modernizing workloads from on-premises environments to Azure.
- Implementing governance frameworks, RBAC, and security baselines using Microsoft Defender for Cloud and Azure Policy.
- Demonstrated ability to lead engineers and influence stakeholders without formal authority.
- Experience defining and implementing monitoring and observability solutions.
- Lead end-to-end delivery of multiple concurrent Azure initiatives from intake and design through implementation and operational handoff.
- Act as the technical project lead for Azure initiatives where no formal project manager is assigned.
- Maintain visibility into all in-flight Azure work and provide regular status updates, risk reporting, and summaries.
- Coordinate work across infrastructure, security, networking, application, and vendor teams.
- Proactively identify delivery risks and blockers and drive resolution to keep initiatives moving forward.
- Balance speed, cost, risk, and compliance when making technical and delivery tradeoff decisions.
- Mentor and guide engineers, establishing technical standards, patterns, and best practices.
- Produce high-quality technical documentation, architectural artifacts, and operational runbooks.
- Foster strong partnerships with application teams to enable successful Azure adoption.
Additional Skills and Experience:
- Deep proficiency in Azure compute (VMs, AKS), storage, networking (VNETs, NSGs), and identity (Microsoft Entra ID).
- Experience operating in regulated environments such as healthcare, financial services, or higher education, including frameworks like HIPAA, HITRUST, SOC 2, or GDPR.
- Working knowledge of IT service management concepts.
- Experience with Azure Cost Management and FinOps practices.
- Strong problem investigation, root cause analysis, and decision-making skills.
Education and Experience:
- Bachelor’s degree or equivalent experience.
- Minimum of 10 years of professional IT experience, with at least 5 years in a senior, architect-level, or principal cloud engineering role.
- Demonstrated experience leading enterprise-scale Azure initiatives with multiple parallel workstreams.
Overview
We are partnering with a growing, well-established construction company that is creating a new IT Director position to lead the next phase of technology modernization across the organization.
This role will oversee a lean IT function and drive major initiatives including a full ERP transition, systems integration, and long-term infrastructure strategy.
This is a high-impact, business-facing leadership role — ideal for someone who understands construction operations and can align technology with field execution, finance, and job costing.
Why This Role Was Created
The company is at an inflection point:
- Currently operating on QuickBooks Desktop
- Preparing for a likely transition to Sage
- Using Procore, Kojo, ADP, and other supporting systems
- Operating within Google Enterprise, with a future goal of transitioning to Microsoft
Need a strategic IT leader who can own these initiatives from roadmap to execution.
Key Responsibilities
ERP & Systems Leadership
- Lead full ERP evaluation, selection, and implementation (anticipated Sage transition)
- Improve and standardize job costing workflows across platforms
- Build reliable integrations between accounting, project management, and field systems
- Oversee system migrations, data governance, and reporting accuracy
Technology Strategy & Architecture
- Develop and execute a multi-year technology roadmap
- Evaluate and optimize current software stack (QuickBooks, Procore, Kojo, ADP, etc.)
- Lead potential transition from Google Enterprise to Microsoft ecosystem
- Create scalable infrastructure to support company growth
Construction-Focused IT Enablement
- Partner with Operations, Finance, and Project Management teams
- Ensure field teams have effective tools, hardware, and connectivity
- Improve workflow efficiencies across estimating, project execution, and accounting
- Enhance business intelligence and reporting capabilities
Leadership & Oversight
- Provide leadership to existing IT Manager
- Establish IT policies, cybersecurity standards, and best practices
- Manage vendors and third-party technology partners
- Develop IT budgets and control capital expenditures
Ideal Background
- 8+ years of progressive IT leadership experience
- Experience within construction, contracting, engineering, or project-based industries strongly preferred
- Proven success leading ERP implementation (Sage experience preferred)
- Deep understanding of construction job costing and financial workflows
- Experience integrating systems such as accounting software, Procore, and payroll platforms
- Exposure to Google-to-Microsoft transitions a plus
- Strong business acumen and ability to translate technical solutions into operational impact
What Success Looks Like
- Clean, accurate, real-time job costing visibility
- Seamless ERP transition with minimal operational disruption
- Improved reporting across projects and corporate functions
- Technology aligned with long-term growth strategy
- Reduced manual spreadsheets and patchwork integrations
IT Operations Specialist
Reports to: Director of Technology
Role Overview
The IT Operations Specialist supports day-to-day technology operations across corporate offices and jobsites. This role serves as the primary point of contact for end-user support and works closely with the Director of Technology to strengthen and mature the company’s internal IT operations capability.
This position is ideal for a hands-on technical professional who enjoys problem-solving, working directly with users, and contributing to a structured and evolving IT environment.
Key Responsibilities
- Provide L1/L2 support for Windows 10/11 environments
- Troubleshoot Microsoft 365, Procore, Viewpoint, and related SaaS platforms
- Resolve login, MFA, and access-related issues
- Perform onboarding and offboarding (AD, M365 licensing, device configuration)
- Configure and deploy laptops, tablets, and mobile devices
- Troubleshoot basic networking issues (IP, DHCP, DNS)
- Coordinate with the MSP for escalations when required
- Maintain accurate ticket documentation and follow structured processes
- Identify recurring issues and suggest improvements
- Take ownership of assigned tickets through resolution or proper escalation
Qualifications
- 3–5 years of hands-on IT support experience (corporate or multi-site preferred)
- Strong Windows 10/11 troubleshooting skills and Microsoft 365 proficiency
- Hands-on experience managing users and groups in Active Directory (on-prem or hybrid preferred)
- Experience with Microsoft 365 in hybrid environments
- Working knowledge of networking fundamentals (IP addressing, DNS, DHCP, VLAN basics)
- Experience with ticketing systems
- Device provisioning experience
- Relevant certifications are a plus, demonstrated hands-on experience is highly valued.
Professional Skills
- Strong communication skills (technical to non-technical)
- Structured and methodical troubleshooting approach
- Process-driven and organized
- High accountability and ownership mindset
- Comfortable working in a hybrid internal + MSP support model
- Demonstrates responsiveness and reliability in hybrid work environments
Work Model
Primarily on-site role supporting multiple offices and jobsites.
On-site presence aligned with operational needs
- 1–2 remote days per week depending on workload and projects
- Full-time, Monday–Friday
- 7:00 AM on-site start time
- Occasional after-hours availability when scheduled in advance
***We are managing this recruitment process internally and are not engaging external recruiters or staffing agencies for this position. We kindly ask that agencies refrain from contacting us regarding this role.***
PROJECT ENGINEER – GROUND-UP MULTI-FAMILY RESIDENTIAL
LENA Construction is looking for a highly motivated entry-level Project Engineer with a passion for building, an eye for design and an interest in real estate development. This candidate must be able to communicate clearly and effectively, build strong relationships and hold integrity above all else. The perfect candidate is bright and has excellent interpersonal and organizational skills who takes the initiative to problem solve, provide solutions, follow through and “get it done”.
This position will report to our Senior Project Engineer to support our Project Managers and Superintendents. The candidate must be a dynamic individual with strong organizational skills to provide structure and manage information flow for our projects. This critical position will also work closely with our principals and partners, help oversee and ensure the success of our projects and help manage and grow LENA Construction, the construction arm of a boutique, creative development firm.
EXPERIENCE & SKILLS:
• Four (4) year degree in engineering, construction management or environmental design
• Some experience with project management software ideal – Procore preferred
• Ability to read and understand technical drawings and specifications
• Excellent written and verbal communication skills
• Good time management skills and organizational skills
• Self-motivated and ability to work in an entrepreneurial environment
• Strong skills in Microsoft Office including Word, Excel, Outlook
• Become proficient in Bluebeam, Procore and Microsoft Project
• Review and understand contract documents
• Proven positive and professional attitude, and strong customer service skills
• Detail oriented and must demonstrate a willingness to learn new technologies, skills, procedures
• Functions effectively as part of a team
KEY RESPONSIBLITIES:
• Support and coordinate projects for Sr. PE, Project Manager and Superintendents
• Assist Sr. PE with Buyout including:
• Provide input and fully understand project scope
• Create takeoff list from architectural drawings/specifications and shop drawings
• Coordinate plans and specifications with designers and engineers to resolve discrepancies
• Preparation of bid packages
• Maintain cost data base for preliminary budgets
• Assist in conducting effective pre-construction planning sessions with sub-contractors
• Setup initial contracts and project information in Procore
• Assist in management of project permit process
• Receive, review, forward and track status of submittals and RFIs;
• Coordinate with Architects, Engineer, Subs and Field Construction
• Assist in on-going quality control including punch lists, etc.
• Assist in preparing and maintaining project schedules. Become proficient with Microsoft Project
• Assist Sr. PE in managing and updating Project Budgets, Work Authorizations and Payment Applications
• Coordinate, track and log all Management Systems using Procore
• Coordinate daily and weekly meeting minutes and logs
• Participate in the development and management of project scheduling including three to six-week look ahead schedules
• Prepare and analyze subcontract change orders
• Identify and share opportunities to improve processes and procedures
• Quality control – Design Oversight
• Facilitate strong positive relations with subcontractors
• Assist to ensure daily manpower and adherence to site safety regulations
• Perform other duties as may be required and appropriate to further the Company’s mission
LOCATION: This position is predominantly in the Los Angeles County area with periodic projects in areas within three to four hours.
PAY: Varies based on experience ($70,000 - $95,000)
BENEFITS: Health, Dental, Vision, 401(k), Paid Vacation, Sick Time, Holidays, Bonus
OTHER: This is a full time year-round position that will require work authorization for the United States.
LENA Construction is excited to bring the right candidate to grow with us. If you are interested in a career with LENA Construction, please apply though LinkedIn.
Tier 2 Service Desk Technician
Pella, IA
Position Overview
The Tier 2 Service Desk Technician is a key member of the IT Service Desk, responsible for resolving escalated technical issues, delivering exceptional customer service, and acting as a subject‑matter resource for Tier 1 technicians. This role requires strong technical troubleshooting skills, solid communication abilities, and a mindset focused on efficiency, accuracy, and customer satisfaction.
Tier 2 technicians support the team's mission to resolve 90% of tickets within 24 hours, prioritize personal contact with end users, and serve as the face of IT by providing outstanding service experience.
Key Responsibilities
Technical Support & Issue Resolution
- Serve as the primary escalation point for Tier 1 for complex or unresolved incidents.
- Diagnosing and resolving issues related to: - Windows & macOS operating systems
- Hardware (PCs, mobile devices, printers, peripherals)
- MFA, SSO, identity management
- Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint)
- Core enterprise applications (ERP, HRIS, ticketing systems, etc.)
- Perform remote and on-site troubleshooting as needed.
- Ensure root cause is identified and documented to minimize repeat issues.
Customer Experience & Communication
- Provide clear, empathetic, and professional communication with end users.
- Proactively follow up with customers to ensure full resolution and satisfaction.
- Maintain a strong service mindset—your team is the friendly “front door of IT.”
- Collaborate with users to educate them on tools, systems, and best practices.
Service Desk Operations
- Document all work thoroughly within the ServiceNow platform.
- Contribute to and maintain the knowledge base (KB articles, how‑to guides).
- Assist other team members with coaching, training, and escalations.
Process Improvement & Collaboration
- Identify opportunities to reduce ticket volume through automation or process changes.
- Work closely with infrastructure, security, and application teams to resolve cross-functional issues.
- Support problem management by identifying trends and recurring incidents.
- Help drive the team’s continuous improvement culture.
Qualifications
Required
- 5+ years of experience in IT support, including Tier 2 or Tier 3 responsibilities.
- Strong troubleshooting skills across hardware, software, and networking.
- Experience with Microsoft 365 administration and support.
- Proven ability to communicate technical concepts clearly to non‑technical users.
- Excellent customer service, communication, and documentation skills.
Preferred / Nice to Have
- 4-year IT degree or equivalent
- Certifications such as: - CompTIA A+, Network+
- Microsoft 365 Fundamentals (MS‑900)
- Azure Fundamentals (AZ‑900)
- Modern Desktop Administrator (MD‑102)
- Experience supporting enterprise environments with high service expectations.
Key Competencies
- Customer Focus – Approaches every interaction with empathy and helpfulness.
- Technical Acumen – Deep problem-solving ability and desire to understand root causes.
- Accountability – Owns issues from start through resolution.
- Team Collaboration – Works seamlessly with colleagues; mentors’ junior staff.
- Adaptability – Thrives in a fast-paced environment with shifting priorities.
- Continuous Improvement Mindset – Looks for ways to improve services, documentation, and processes.
Construction Project Scheduler
'We're all Americaribe'. It means that we share the same culture, expertise & refers to the efforts we take every day to make ourselves operate more tightly and agilely. Our pride, achievements, and experiences have all tied to the minds of teamwork, innovation, and novelty. Talented newcomers with creative and technical skill sets like these, along with an energy and enthusiasm that effectively contribute to team morale, are always needed as Americaribe continues to grow. Beyond the high-level benefits and competitive salary is a plethora of opportunity to accentuate your career path, allowing growth from advanced trainings and experience, provided by Americaribe, to build leadership, versatility, & consistency. Americaribe LLC is known for applying its capacity for technical and commercial innovation, cutting-edge engineering skills and expertise in development to offices, hotels, airports, hospitals, schools, housing, exhibition centers, leisure facilities, etc. Americaribe is the subsidiary of Bouygues Bâtiment International, operating in over twenty countries, also known for combining its networks alongside major contracts with highly added value.
POSITION SUMMARY
The Project Scheduler is responsible for developing, maintaining, and monitoring project schedules to ensure construction projects are delivered on time and within budget. This role collaborates closely with project managers, preconstruction managers, estimators, superintendents, subcontractors, and clients to coordinate timelines, monitor progress, identify risks, and recommend corrective actions when necessary.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Schedule Development & Planning
- Develop detailed baseline schedules using tools such as Primavera P6, Microsoft Project, or similar scheduling software, covering all project phases from RFP/Project Launch through Substantial Completion and Final Turnover.
- Create Work Breakdown Structures (WBS) and define project activities, durations, and sequencing.
- Establish logic-driven critical path (CPM) and identify schedule constraints.
- Resource load schedules with quantities, labor, and cost data when required.
- Prepare schedule narratives documenting assumptions and methodologies.
- Collaborate with project managers, preconstruction managers, field teams and estimators during both preconstruction and construction phases.
Schedule Monitoring & Control
- Conduct site visits to assess and document construction progress.
- Update schedules regularly to reflect actual progress.
- Perform critical path analysis and identify variances.
- Develop recovery schedules when delays occur.
- Perform Time Impact Analyses (TIA) to assess the effects of change orders and scope modifications.
Means & Methods
- Define construction means and methods required to achieve schedule objectives.
- Develop site logistics and Maintenance of Traffic (MOT) plans in 2D or 3D formats.
Reporting & Communication
- Prepare and distribute schedule reports, dashboards, executive summaries, and look-ahead schedules.
- Present schedule status updates to internal stakeholders and clients.
- Provide scheduling input for executive reports and owner meetings.
- Maintain documentation to support claims and delay analyses when required.
Risk Management
- Identify schedule-related risks and recommend mitigation strategies.
- Conduct what-if scenario analysis to evaluate alternative approaches.
- Support dispute resolution efforts through detailed time impact analysis.
Collaboration
- Coordinate with project management, engineering, procurement, and subcontractors to ensure schedule alignment.
- Support resource planning and labor forecasting efforts.
- Ensure alignment between field operations and master project schedules.
- Perform other duties as assigned.
QUALIFICATIONS
Education
- Bachelor’s degree in construction management, engineering, or related field (preferred).
Experience
- 3 to 7+ years of experience in construction scheduling or project controls preferably within the US, South Florida or the Caribbean.
- Experience on commercial, industrial, infrastructure, or residential projects.
Technical Skills
- Advanced proficiency in Primavera P6 and Microsoft Project.
- Strong understanding of construction sequencing means and methods.
- Solid knowledge of Critical Path Method (CPM) scheduling.
- Familiarity with cost control, earned value management (EVM) principles
- Ability to use construction resources data to validate productivity rates and activity durations.
- Proficient in Microsoft Office Suite (including Excel), Power BI, Bluebeam is a must.
- Working knowledge of (or willingness to learn) BIM, Revit, AutoCAD, Navisworks, cmBuilder and Synchro 4D.
- Ability to interpret contract documents, drawings, specifications, and scopes of work.
- Ability to perform quick quantity take-offs for scheduling purposes.
Soft Skills
- Strong analytical and problem-solving skills.
- Excellent written and verbal communication skills.
- High level of attention to detail and organizational skills.
- Ability to manage multiple projects simultaneously.
- Experience working with multidisciplinary and multicultural teams.
- Innovative mindset with curiosity toward emerging technologies.
PREFERRED CERTIFICATIONS (OPTIONAL)
- PMI Scheduling Professional (PMI-SP).
- Project Management Professional (PMP).
- Planning & Scheduling Professional (PSP) – AACE.
WORK ENVIRONMENT
- Primarily office-based with regular visits to active construction sites.
- Travel may be required depending on project location.
- Full-time position with occasional extended hours to meet project deadlines.
Americaribe LLC is an Equal Opportunity Employer
