Client Resources Include Jobs in Usa

19,721 positions found — Page 15

Client Advisor
Salary not disclosed
Los Angeles, CA 3 days ago

Place of Work: Beverly Hills Flagship Store – Beverly Hills, Ca


Casablanca Paris represents a unique vision of luxury, blending Parisian elegance with multicultural influences. Dedicated to exceptional craftsmanship, modern sophistication, and a free-spirited ethos, Casablanca Paris offers more than just fashion; it offers an immersive luxury experience.


Role Overview:

As a Client Advisor at Casablanca, you will serve as a true ambassador of the brand, delivering an exceptional and immersive luxury experience that reflects our distinctive aesthetic, values, and love for craftsmanship. You will embody the spirit of Casablanca in every client interaction, building lasting relationships while upholding excellence on the shop floor. This role requires a strong sense of service, attention to detail, and a passion for storytelling through fashion. In addition to providing best-in-class client engagement, you will ensure seamless operations through meticulous stock management and thoughtful use of CRM tools to nurture our client community.


The Role:

  • Delivering a distinctive and unforgettable shopping experience for every client, marked by warmth, attentiveness, and personalised service.
  • Demonstrating commercial acumen and an entrepreneurial spirit, consistently exceeding individual and store sales targets.
  • Providing expert luxury styling advice tailored to each client, ensuring a memorable and unique journey with every visit.
  • Fostering a collaborative, positive team dynamic that supports individual success and collective excellence.
  • Ensuring flawless daily operations, including inventory organization, timely product replenishment, and maintenance of premium visual merchandising standards.
  • Building and nurturing long-term relationships through strategic clienteling, personalized appointments, and elevated aftercare service.
  • Actively expanding the client base by identifying and cultivating new luxury customers in line with business goals.
  • Driving customer loyalty by maintaining consistent communication, anticipating client needs, and delivering thoughtful follow-up to foster repeat engagement and increased sales.


The Candidate

  • Proven experience in luxury retail, with a strong track record of achieving or surpassing sales goals.
  • A passion for fashion and a refined understanding of luxury clients, industry trends, and seasonal collections.
  • Exceptional interpersonal and communication skills, with the ability to engage and inspire a discerning clientele.
  • Demonstrated experience in clientelling and relationship-building, with a thoughtful, client-first mindset.
  • Bilingual or multilingual fluency; proficiency in French and English strongly preferred.
  • A high level of organization, attention to detail, and time management.
  • A collaborative, team-focused approach paired with personal initiative and self-motivation.
  • A polished and professional demeanor with a confident, elegant presence that reflects the brand.
  • Passion for art, culture, and design, with awareness of key players and movements within the luxury space.
  • Resilience and adaptability in a fast-paced, dynamic retail environment.
Not Specified
Custom Product Designer & Client Collaborator
✦ New
Salary not disclosed
Beverly, MA 1 day ago

Company Description

We specialize in crafting high quality embroidered/PVC patches, challenge coins, pins and badges with a no non-sense approach. Delivering unique products tailored to each client’s needs. Some of our top customers are First Responders, Military, and Federal Law Enforcement.


Role Description

In this full-time, in-office, position you will be at the forefront of both creative design and customer interaction. This role requires a blend of artistic skill, customer service excellence, and meticulous attention to detail. You will use your expertise in Adobe Creative Suite to create visually appealing designs while managing client relationships to ensure their visions are brought to life. You will be creating are for customers and in-house projects that will eventually be produced into 3d objects such as patches, challenge coins, pins, badges, etc.


Responsibilities:

  • Proficient in Adobe Creative Suite, with a strong portfolio demonstrating your design skills.
  • Excellent communication and interpersonal skills for effective customer interactions.
  • High level of responsibility and the ability to work independently.
  • Proven ability to handle multiple projects simultaneously with a keen attention to detail.
  • Enthusiasm for working in a client-focused, creative environment.
  • Ability to interact with government agencies with respect and professionalism.


Qualifications

  • College degree is not required, we value you as you and your ability to work. We understand a degree does not necessarily create someone with a good work ethic or a great designer.
  • Proficiency in Adobe Creative Suite
  • Strong customer service skills
  • Ability to reliably commute to our Beverly, MA office
  • Willingness to work with a team
  • Have pride in your work and have a good work ethic
  • Desire to have fun at your job using your creativity on a daily basis to design works on a consistently wide range of subject matters.


Hours - 40hrs/week


Salary: $60,000 plus bonuses


Benefits:

  • Flexible schedule
  • Health insurance
  • 3 weeks paid time off


Not Specified
Human Resources Administrator
✦ New
Salary not disclosed
Hilliard, OH 1 day ago

Goyette Mechanicalis a respected mechanical contractor with a longstanding reputation for excellence. With locations across Michigan and Ohio, Goyette provides HVAC, plumbing, electrical, and mechanical services on commercial, industrial, and institutional projects.


The Company prides itself on delivering high-quality service while fostering strong partnerships with clients and employees alike.


The HR Administrator Position

The HR Administrator provides administrative and project support to the Human Resources team while helping maintain organized HR documentation, processes, internal resources, and assisting Goyette employees. A typical day may include assisting with HR compliance projects, maintaining employee records, supporting talent acquisition efforts, and managing HR documents and templates.


This role also supports the departmental initiatives, including coordination of the annual Christmas Candy Project, helping manage lists, timelines, packaging, and logistics.


The ideal candidate is highly organized, detail-oriented, and able to manage multiple priorities while maintaining strict confidentiality. Under the direction of Ohio HR leadership, this role supports ongoing improvements to HR processes and helps ensure the department operates efficiently.


Experience, Skills and Abilities for the HR Administrator Position

  • Bachelor’s degree in Human Resources, Business Administration, or related field
  • 1-2 years of HR experience preferred
  • Familiarity with HR processes such as onboarding, document management, confidentiality, FMLA, and compliance activities
  • Strong organizational and time management skills
  • Proficiency with Microsoft Office Applications
  • High level of integrity and ability to maintain strict confidentiality

Compensation, Benefits and Structure for the HR Administrator Position

This is a full-time, permanent position offering a competitive compensation package based on experience and qualifications. The Company offers a robust benefits plan including medical, dental, and vision insurance, 401(k) with company match, and paid time off. This opportunity also includes a supportive, team-oriented environment with room for professional growth.


The Recruitment Process for the HR Administrator Position

The recruitment process includes a combination of phone interviews, in-person meetings, skills assessments, and a pre-employment background check. The process, which is being facilitated by EctoHR, Inc., is designed to ensure a strong alignment between the candidate and the Company’s core values.


Goyette Mechanical is an Equal Opportunity Employer!

Not Specified
Private Client Director
$10,000
The Opportunity:

As a Private Client Director with Fisher Investments, you will call high-net-worth leads we provide, qualifying and scheduling face-to-face appointments. You will meet with prospective clients with the goal of gathering new clients and assets for our firm. This position is highly entrepreneurial and involves warm initial calls and in-person selling to close business. You will be supported by dedicated portfolio management and client service groups who manage the transition and retention of client relationships, allowing you to focus purely on selling. You will report to the Managing Director.

Your Qualifications:

* Consistent and quantifiable individual sales success with stock market investors
* RDR level 4 qualification
* 5+ years of success selling to high net worth individuals
* Quantifiable track record in closing new investor business
* Motivated mindset to set and reach goals: "money is a measure of success"
* Calculated risk-taker; willing to win-some, lose some
* Proven closer; outstanding documented sales ability
* Optimistic outlook; see failures as opportunities to improve and find solutions
* High activity orientation and persistent through setbacks
* Ability to connect with a wide array of audiences through dynamic interpersonal skills
* Highly ethical and professional

Why Fisher Investments Europ e:

The global Fisher organisation distinguishes itself by putting clients first, providing unmatched service, and taking a personalised approach to investing. You can feel confident knowing that we align with our clients' best interests by using a simple and transparent fee structure and recognised European custodians.

It's the people that make the Fisher purpose possible, and to help our employees meet their long-term goals, we offer an array of benefits, including:

* 100% paid premiums for our top-tier supplemental medical, dental and annual health screening plans for employees and their qualified dependents
* 28 days annual leave, with the ability to purchase up to 3 additional days per year, plus up to 8 paid holidays
* Enhanced maternity pay package with 16 weeks' top up to full base pay for eligible employees
* $10,000* fertility, hormonal health and family-forming benefit
* A retirement pension plan, featuring a 9% company contribution of base pay with an additional company match of up to 5% of base pay on personal contributions
* Gym subsidy of up to £50 per month
* Employee Assistance Program and other emotional wellbeing services
* A collaborative working environment that practises ongoing training, educational support and employee appreciation events

*Employees residing outside of the US will be eligible for the $10,000 equivalent in their local currency.

FISHER INVESTMENTS EUROPE IS AN EQUAL OPPORTUNITY EMPLOYER
Not Specified
Client Analyst
Salary not disclosed
Morristown, NJ 2 days ago
Job Title: Client Analyst

Work Location: Morristown, NJ 07960

Duration: 12 months


Job Description

The Client Analyst serves as an integral member of our centralized Client Service Team, performing the following key responsibilities to support Advisor teams and clients:

Key Responsibilities

Client Onboarding, Data Management, and Contracting:

The Client Analyst supports the seamless integration of new clients by managing the on-boarding process, maintaining accurate client data, and handling contracting procedures.

Meeting Coordination:

Assists in scheduling client meetings as needed to ensure timely and effective communication between advisor teams and clients.

Investment Account Processing:

Prepares, submits, and tracks new investment account applications, overseeing the process through to the funding stage.

Tax Season Activities:

Manages a variety of tasks during tax season, including organizing tax data, gathering and tracking client consents, finalizing tax returns, coordinating estimated payments, and facilitating e-filing.

Internal Group Collaboration:

Interfaces with internal departments to complete a range of investment and operational tasks. This includes addressing matters related to accounts, as well as handling requests involving Special Investments and Private Equity.

Quality Control Metrics and Reporting:

Assists teams in tracking and reporting on Quality Control metrics to help maintain high standards of service.

Qualifications


  • Bachelor's degree required
  • A minimum of 2-5 years of work experience in a professional corporate environment
  • Strong written and verbal communication skills
  • Proficiency in Word, Excel, PowerPoint, and Outlook required
  • Ability to work in a fast-paced environment and think clearly under pressure
  • Excellent communication skills; team focused
  • Extremely organized and detail-oriented
  • Experience in financial services is preferred but not required
Not Specified
Client Implementation Manager
Salary not disclosed
Emeryville, CA 2 days ago

Company Description

PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries-a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare -perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world's most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

Our Mission:

We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.

Our Values:

To put Human Experience at the heart of organizations so every person can be seen and understood.

  • Energize the customer relationship:Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.
  • Success starts with me:Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.
  • Commit to learning:Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.
  • Dare to innovate:We challenge the status quo with creativity and innovation as our true north.
  • Better together:We check our egos at the door. We work together, so we win together.

TheClientImplementation Manager will serve as the primary point of contact for clients and will coordinate all activities throughout the client's onboarding experience. Following a post-sales handoff, the ImplementationManagerwill own the implementation process throughthe go-livephase and handoff to theDeliveryTeams. ImplementationManager'sservean important rolefor setting clients up for success by partnering with key stakeholders tofacilitatefull alignment on project expectations including product needs, timelines, and implementation strategy. The high-level goal of the role is to instill client confidence and trust from day one through clear communication of product needs and timelines, and by keeping all parties (internal and external) accountable to deadlines to ensure a successful implementation.

Implementationsare highlycustomand involve large data sets, which require theClientImplementationManagerto act as a liaison between the various teams, both internalas well asexternal. The right candidate for this role will embody entrepreneurial thinking, take an analytical and strategic approach to eachclientengagement and the role itself, and will be a master of using good judgment and thinking on their feet.TheImplementationManagershould feel confident and comfortable explaining and conceptualizing how our various solutions work with a variety of unique client business needs. The role also requires an expert level of understanding in how hospitals and health systems function, the roles, and motivations of different parties within such clients and will learn how to navigate these complex organizations to ensure maximum alignment and client satisfaction.

Duties and Responsibilities

  • Provides day to day oversight of the clientimplementation including understanding the clients' goals and use cases,recommend, andguideproduct configuration,helpset expectations, andestablishpriorities.

  • Forms strong relationships with clients by serving as the primary point of contact for implementation,understandingand communicating client feedback internally.

  • Partners with Delivery Team to ensure completion of product configuration,manage timeline for deliverablesand to setup clients for success.

  • Collaborate between multiple departments and teams to reconcile competing priorities to maximize overall client satisfaction and project success.

  • Brings in appropriatePGForstaexperts and creates seamlesshandoffto other departmentsand post implementation support.

  • Identifyand escalate challenges and risks associated with implementation and client satisfaction to supervisor and other senior team members before problems become critical.

  • Provides product overview and connectsclientwith training and education opportunities.

Qualifications

  • Minimum 5years'of relevant experience in a client-facing project management, consulting, or operations role; ideally in a healthcare related field.

  • Excellent interpersonal,communications, listening, and presentation skills.

  • Solid working knowledge of improvementmethodology, best practices, and data analytics

  • Proventrack recordof successfully delivering complex projects andattaininghigh client satisfaction.

  • Ability to work in a fast-paced environment while prioritizing competing client needs.

  • Obsession with customer experience including follow-up and problem resolution.

Education

Bachelor's degree and5years minimum ofprior relevant experiencein a client-facing project management, consulting, or operations role; ideally in a healthcare related field.

Don't meet every single requirement?Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At PG Forsta we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Additional Information for US based jobs:

Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class.

Pay Transparency Non-Discrimination Notice - Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

The expected base salary for this position ranges from $85,000to $105,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.

All your information will be kept confidential according to EEO guidelines.

Our privacy policy can be found here:legal-privacy/

Not Specified
Designer - our client, Across the Aisle
Salary not disclosed
Washington, DC 4 days ago

Designer

Across the Aisle

Washington, D.C. (in office, 5X a week)


About our client, Across the Aisle


Since 2016, Across the Aisle™ — a nonpartisan, non-profit 501(c)(3) organization — has been providing young Americans (ages 14 to 35) with opportunities to learn, lead, and find bipartisan solutions to our country’s biggest challenges.


They work with experts from both sides of the aisle to empower voters with reliable facts and a framework to make their own informed decisions. ATA's leadership programs identify and prepare students and early-career professionals from both parties for decision-making positions on Capitol Hill, in the executive branch, and in other public service roles. Their core policy areas include fiscal issues like the national debt and the federal budget, as well as entitlement programs like Social Security and Medicare.


Position Description


Across a variety of media, the Designer will play a key role in helping us articulate our purpose and vision for meaningful political discourse: on social media, at in-person thought-leadership events and ambassador gatherings, in emails and newsletters, in presentations to senior political leaders and other stakeholders, and beyond. This is the perfect role for a flexible designer with a high attention to detail, and a tasteful, creative point of view. The Designer will report directly to the Creative Director, and will have visibility to senior leadership at the organization.

The ideal candidate has a portfolio that demonstrates terrific design craft across multiple media and applications. Someone with experience in print, digital/social, and branding, who can help bring thematic concepts and narratives to life. We’d love to see examples of a wide variety of design styles to demonstrate flexibility of visual expression. The Designer will be a team player through and through, with the flexibility to try new things, and the willingness to proactively roll up their sleeves and dive in no matter how small the task.


Core Duties


  • Together with the Creative Director, collaborate with program teams to develop consistent, innovative ideas and designs across the organization’s platforms
  • Working closely with the Communications team, develop compelling visual content and ideas to elevate our brand and reach on social media (X, Instagram, TikTok, LinkedIn, etc.)
  • Monitor and report on social media content trends, technology changes, and innovations
  • Concept, edit, and produce video for social platforms
  • Create and execute effective designs within established brand guidelines
  • Assist in preparation of assets for key meetings, including creating and editing presentations, with the highest level of design consistency and taste
  • Generate original visual executions that are exciting, compelling and the perfect articulation of a concept/theme and narrative
  • Design clear and eye-catching wayfinding, print materials, and other collateral for in-person stakeholder meetings
  • Developing work of the highest quality once we move into production
  • Staying abreast of new media formats and learn how to incorporate them into the work


Skills, Qualifications, and Aptitudes


  • Bachelor’s degree in Graphic Design, Advertising Design, or related art/design field and/or demonstrated experience
  • Solid understanding of color theory, branding, typography and composition principles
  • Experience with print, video, digital/social and presentation design
  • 3+ years of design experience; advertising, marketing, digital or branding experience preferred
  • Self-starter, with the ability manage a project from concept through execution
  • Exceptional communication and time-management skills
  • Strong Adobe Creative Suite experience required
  • Candidates should be motivated, enthusiastic, proactive, resourceful, trend-aware, hard working and have the ability to multi-task across multiple projects
  • Experience in the nonprofit sector, or on political campaigns, is a big plus


Please submit portfolio link on resume.


Benefits


AtA is proud to offer a generous benefits package, including:

  • 5% employer 401(k) match
  • Unlimited Paid Time Off
  • QSERHA Healthcare Plan
  • Mac Laptop & Desktop
  • TSA PreCheck and Clear Benefits


Salary commensurate with experience.

Not Specified
Client Advisor, Beverly Hills
🏢 RIMOWA
Salary not disclosed
Beverly Hills, CA 3 days ago
Position
The RIMOWA Client Advisor is responsible for generating sales through exceptional client relations and product knowledge while acting as an ambassador for the RIMOWA brand.
Job Responsibilities
Sale
  • Achieve personal sales goals
  • Educate clients with company history and the most current product knowledge
  • Keep an active client book to cultivate new/existing client relationships
  • Support team members to achieve store sales goals
Customer Service
  • Always present yourself in a friendly and professional manner
  • Ensure prompt follow up with client purchases, repairs and inquires
  • Provide the best experience for customers by continuously building knowledge of company history, new product and competitors
Operations
  • Understanding of store POS system
  • Opens and closes the register
  • Process payment/return of merchandise
  • Conduct inventory counts and adheres to company loss prevention policy
  • Maintain/execute store merchandising standards
  • Maintain store readiness and housekeeping duties
Profile
  • High school Diploma or equivalent
  • Luxury sales experience ideal
  • Previous experience, developing existing and prospecting new clients. Ideal candidates have established client books
  • Professional presentation, excellent communication skills both verbal and written
  • Excellent problem-solving skills, positive attitude, team player
  • Ideal candidate has knowledge of fashion, design trends and love of travel
  • Ability to work varied hours/days, including nights, weekends and holidays
  • Must be able to lift large boxes up to 20lbs repeatedly
Not Specified
Regional Human Resources Business Partner
🏢 Edikted
Salary not disclosed
Los Angeles, CA 3 days ago

We are seeking a HR Business Partner that will be a trusted partner to leaders across Retail functions. This role balances strategic people leadership with hands-on HR execution, supporting performance management, talent development, employee relations, workforce planning, and change management in a high-growth environment. This leader is also responsible to own the full employee lifecycle starting at the employee’s onboarding experience and ending at the off-boarding experience. This individual will help shape the future of Edikted’s people strategy while ensuring consistency, compliance, and a strong employee experience across all teams.


What You'll Do


  • Translate business goals into people strategies that drive performance, engagement, and retention.
  • Partner with leaders to build high-performing teams aligned with Edikted’s values and culture.
  • Support retail leadership (Store Managers, District Managers, and other Leaders) while also partnering with corporate teams (HQ functions).
  • Ensure alignment and consistency of HR practices across retail and corporate environments, while adapting approaches as needed.
  • Act as a bridge between field teams and HQ to drive clear communication and shared accountability.
  • Lead performance management processes, including goal setting, performance reviews, coaching, and development plans.
  • Partner with leaders on succession planning, talent reviews, and internal mobility.
  • Identify development needs and partner with People team resources to deliver learning solutions.
  • Manage complex employee relations matters, including investigations, performance issues, and corrective actions, ensuring fairness and consistency.
  • Provide guidance on employment law, policy interpretation, and risk mitigation in partnership with VP of HR and Legal as needed.
  • Ensure compliance with federal, state, and local labor laws across all supported populations.
  • Support leaders through periods of growth, transformation, and organizational change.
  • Champion Edikted’s culture, values, and DEI initiatives across retail teams.
  • Drive engagement initiatives and support action planning based on employee feedback.
  • Partner with Talent Acquisition, Total Rewards, Payroll, and HR Operations to deliver seamless people processes.
  • Use people data and insights to identify trends, risks, and opportunities; provide clear recommendations to leaders.
  • Support HR projects and initiatives as the function continues to scale.


What You'll Bring


  • Bachelor’s degree in Human Resources, Business Administration, or related field (Master’s preferred).
  • 8–10 years of progressive HR experience, including prior retail HR Business Partner roles.
  • Demonstrated experience supporting both Retail/Field and Corporate client groups.
  • Strong working knowledge of employee relations, employment law, and performance management.
  • Proven ability to influence leaders and manage complex, sensitive situations.
  • Experience in fast-paced, high-growth, or fashion/retail environments strongly preferred.


Benefits Include

  • Health, Dental, and Vision insurance, plus 401(k)
  • Paid Time Off (PTO)
  • Hybrid schedule: Monday–Thursday on-site at our Arts District HQ, Fridays remote
  • Employee discount
  • Salary range: 120,000- 135,000
Not Specified
Client Success Manager II
✦ New
Salary not disclosed
Bolingbrook, IL 3 hours ago

Giesecke+Devrient is a growing, German international security technology company operating in the fields of digital security, financial platforms, and currency technology. G+D ePayments manages and secures billions of digital identities throughout their entire life cycle. Our products and solutions are used by commercial banks, mobile network operators, car and mobile device manufacturers, business enterprises, transit authorities and health insurances and their client’s every day to secure payment, communication and device-to-device interaction. G+D ePayments is a technology leader in its markets and holds a strong competitive position.


JOB SUMMARY

The Client Success Manager II (CSM II) is responsible for providing the highest level of quality service, and ensuring for excellent internal and external communication to support our Client’s day to day requirements and specifications. The CSM II seeks to understand the client needs and suggests the appropriate solutions, products, and services to best meet those needs in collaboration with Sales. The CSM II is responsible for successful execution of client projects and serves as the direct daily liaison between the client and internal stakeholders.


The CSM II responsibilities also include processing orders; inventory management; coordinating with Other CSMs, production, scheduling and logistics teams; and invoicing. This position requires direct interface with internal stakeholders in a variety of departments, collaborating to ensure for a timely, accurate, and excellent client delivery experience. A high level of responsiveness, attention to detail, and service is required for all duties.


Duties and Responsibilities:

  • Act as the lead point of daily contact for any and all matters specific to assigned client accounts.
  • Serve as a subject matter expert as it relates to a key client segment in G+D’s Client portfolio and assist in shaping the client experience for this segment
  • Act as a liaison between assigned Clients and G+D team to provide first level Client support, coordinating both internally and externally as required
  • Anticipate Client needs based on market changes and payment association guidelines and plan to harmonize changes across impacted clients proactively and accordingly
  • Manage communication with the Client and track work in progress (WIP) items on a G+D Client dashboard; lead standing client calls to review and update all WIP items
  • Aggregate, monitor, analyze, and report performance metric results
  • Support new Client onboarding activities, in collaboration with Sales and other stakeholders
  • Facilitate and lead card and project design, technical, and implementation meetings, collaborating with SMEs, as required
  • Coordinate and attend client Business Reviews, as required, presenting details that illustrate account health and activity
  • Review forecasted volumes with actual orders and manage updates with Clients, Sales, Demand Analysts, and Operations
  • Use the ERP system and other G+D tools to independently execute tasks and support communication and information gathering
  • Work with G+D Systems (such as JIRA and SAP) to advise on Change Requests as they relate to Client requests or G+D-driven changes affecting the Client; ensure for accuracy and completeness and consult where necessary
  • Establish IT development/project workback schedules through direct communication with the Production IT, Operations and Billing teams
  • Coordinate Client on-site visits for press validations, audits, and/or tours ensuring all relevant departments are aware and can support the Client expectations
  • Manage the processing of Client sales orders to include order confirmation and compliance verification for feasibility, product/material availability, schedules, and other relevant areas
  • Establish production and delivery schedules through direct communication with the Planning and Scheduling group, or other G+D manufacturing facilities as needed
  • Support issuance requirements for client portfolios and assist clients to manage forecast and inventory to ensure no interruption to issuance
  • Support clients with inventory management by providing weekly or monthly inventory reports/order status reports, as required
  • Assist with submission and acceptance of orders to and from the LB (Load Balancing) program to track orders with other G+D production sites, including any claim handling
  • Support Finance Department for preparation of month end invoicing and in validating correct pricing
  • Manage the end-to-end process of collateral procurement on behalf of clients (from PO Requisition, to proofing, to invoicing)
  • Verify pricing on Client PO’s vs. quotations and/or Clients contracts
  • Coordinate with internal Shipping department to ensure for accurate and on-time delivery
  • Serve as first line of Client support for incident reporting and incident management, following up and supporting, as required, to see the issue through prompt resolution
  • Work closely with the Quality team to assist with Client incident investigations, collaborate on root cause and corrective actions
  • Identifies upsell and cross-selling of G+D products and services and refers opportunities to Sales.
  • Demonstrated advanced and independent working knowledge and understanding of all end-to-end processes across varying client types
  • Demonstrated advanced and independent working knowledge of both card body manufacturing and service bureau/fulfillment (as demonstrated by action and/or via certification)
  • Demonstrated ability to serve as a thought leader, influencer and successful people manager as it relates to driving best practices and action on behalf of clients
  • Demonstrated successful relationship management and ownership of complex, top-tier clients



Qualifications:

  • Bachelor’s degree, preferred
  • 5 years of experience in a similar or related, client-facing role
  • Excellent organization, planning, and multitasking skills, with high attention to detail
  • Efficient communication skills and excellent command of English, both written and verbal
  • A self-motivated team player with ability to interact in a collaborative manner
  • An ability to be unfailingly civil and respectful to both internal and external Clients
  • A self-starter with excellent problem-solving skills and a continuous improvement mindset
  • Proficient and independent user of Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
  • General understanding of ERP system functionality with respect to order processing, inventory management, status monitoring and receiving
  • Flexible to work outside of standard business hours, when needed, as well as willing and able to travel (up to 10%)
  • Experience with SAP, strongly preferred
  • Card and/or payment industry experience, strongly preferred
  • Printing experience, strongly preferred
  • Other duties as assigned




BENEFITS INCLUDE

Medical (PPO and HDHP with HSA), dental, Vision, PTO, paid holidays, 401k with employer match, short/long term disability, life insurance, healthcare and dependent care flexible spending, EAP, commuter benefits, education assistance and more.

Not Specified
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