Client Resources Inc Jobs in Usa

Client Overview: Our client is a luxury fashion house, driving the brand’s retail and digital growth across key markets.

**Must have at least 5-7 years of fashion retail HR experience to be considered for this role!

Role Overview: The Senior HR Manager will lead the regional people and culture strategy while overseeing day-to-day HR operations. This role blends strategic leadership with operational execution, supporting retail and corporate teams across the region.

Senior HR Manager Responsibilities:

• Lead day-to-day HR operations across the Americas, including talent management, employee relations, payroll oversight, benefits, compliance, and policy administration
• Manage and develop a small HR team supporting the full employee lifecycle
• Partner with regional and global leadership to design and execute the people and culture roadmap
• Support talent acquisition efforts, including recruitment, interviewing, and selection processes
• Drive learning and development initiatives and champion Diversity & Inclusion programs
• Provide guidance on employee relations matters, investigations, and performance management processes
• Oversee payroll operations and manage vendor relationships, including expansion into new markets
• Ensure compliance with federal, state, and local employment legislation
• Lead and contribute to key HR projects including system implementations, onboarding enhancements, engagement initiatives, and HR setup for new markets
• Continuously improve HR processes, leveraging best practices and emerging technologies

Senior HR Manager Qualifications:

• Bachelor’s degree in Human Resources, Business Administration, or related field
• Proven HR management experience, preferably within retail or luxury fashion
• Experience supporting high-growth, expanding, or internationally scaling businesses
• Strong knowledge of US employment law; international exposure is a plus
• Demonstrated ability to build relationships and influence stakeholders at all levels
• Commercially astute with a hands-on, solutions-driven approach
• Polished communication style with the ability to represent the organization externally
• Passion for luxury retail and brand-driven environments

**Why WWT?**

Founded in 1990, World Wide Technology (WWT), a global technology solutions provider leading the AI and Digital Revolution, with $20 billion in annual revenue, combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for large public and private organizations around the world. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps customers and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With over 10,000 employees and more than 55 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 13 years in a row by Fortune and Great Place to Work for its unique blend of determination, innovation and **creating a great place to work for all.**

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

**Why should you join the Federal team?**

As a Client Executive, you will support our rapidly expanding Federal team. The Federal Sales team is providing mission-aligned strategies to ensure the customer is identifying the right solutions to solve their technology challenges.

**What will you be doing?**

We are looking for a Client Executive to join our Federal team within Public Sector. We're looking for a self-motivated and driven individual who will be responsible for collaborating with cross-functional teams inside the company, including Sales, Engineering, Marketing, Operations and Services on the execution of a business plan focused on growth and customer success. The Client Executive will effectively leverage their extensive relationships to build a business focused on market relevant solutions including Infrastructure Modernization, Multi-Cloud Architecture, Security, and Digital Transformation.

**Responsibilities:**

Build brand awareness and market momentum focused on quality pipeline development by leveraging innovative products and services capable of transformative solutions.

+ Lead the mission for WWT as a member of our Federal Sales team by pursuing and driving strategic programs in strategic Accounts.

+ Drive sales achievement through accurate forecasting and execution on calculated areas; assist team with deal program qualification & strategy to promote sales attainment numbers.

+ Strategic account planning, plan execution and competitive market positioning of WWT to ensure alignment of current and future business opportunities.

+ Work with various WWT team members on business solutions which will both enhance WWT's role with our customers as well as drive profitability.

+ Engage our company \"Subject Matter Experts\" to create integrated solutions that address the customer's complex problems.

+ Enable formal RFP strategies.

+ Develop creative, new, Account specific service offerings and solutions by delivering innovative presentations of solutions or proposals that address customers' challenges.

+ In partnership with internal stakeholders, perform proposal, contract review, development, and negotiations.

+ Opportunity pricing and financial modeling.

+ Develop and maintain strategic relationships with key OEM's (Cisco, NetApp, DELL, VMware, etc.) and service providers/partners.

+ Solid existing executive relationship-building and a track record of performance within the Federal Sales market.

+ Candidate should have 8+ years' selling experience.

+ Candidate will preferably reside in close proximity to Colorado Springs, CO.

+ Forward thinking professional with proven success driving Federal Sales vertical specific business and mission solutions in Infrastructure Modernization, Multi-Cloud Architecture, Security and Digital Transformation.

+ Solid analytical and problem-solving skills.

+ Exceptional organizational, communication, presentation, collaboration, and leadership skills.

+ Flexible schedule with the ability to travel as needed.

+ Bachelor's Degree or equivalent industry experience preferred.

**Want to learn more about Public Sector? Check us out on our platform:**

** **

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $120,000.00 to $175,000.00 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, which are not included in the base pay.

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

+ Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program

+ Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement

+ Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement

+ Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

If you have any questions or concerns about this posting, please email .

WWT will consider for employment, without regard to disability, a disabled applicant who satisfies the requisite skill, experience, education, and other job-related requirements of the job and is capable of performing the essential requirements of the job with or without reasonable accommodation. World Wide Technology is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or other characteristics protected by law. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call 1-8 and ask for Human Resources.

Compassion. Accountability. Collaboration. Foresight. Joy.

These are the Aspirus Core Values; and we are looking for the BEST around to join us as we demonstrate those values Every. Single. Day.

ASPIRUS ST. LUKE'S HOSPITAL in Duluth, MN is seeking a SENIOR HUMAN RESOURCES BUSINESS PARTNER to join our HUMAN RESOURCES team!

Salary Range: $37.48 - $54.35 Hourly

Schedule/Hours: DAY ONLY, 8 hours/day 40 hours per week

The Human Resources Business Partner serves as a key member of Regional HR and Management teams by collaborating with Human Resources leadership, department leadership and the Region’s executive team to execute key strategies through the Human Resources function. Serving as a strategic human resources partner for Client leaders and employees, including employee relations, employee counseling and corrective action, labor relations, performance management and employee engagement. Support the development, integration, and implementation of Regional and HR policies and practices. Leads strategic HR projects for Region and Health System.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:

• Bachelor’s Degree or an equivalent combination of education and experience is required. Master’s Degree preferred.
• Minimum of 5 years progressive HR or Management experience required, with a minimum of 5 years in human resources business partner, healthcare leader or equivalent role required.
• Senior HR certification preferred.
• Critical thinking, analytical, and problem solving. Alternative Dispute Resolution. Collaborative. Business competence. Public speaking competence. Ability to function independently and in a team environment. Ability to adapt readily to a changing healthcare environment.

Employee Benefits

• Full benefits packages available for part- and full-time status.
• PTO accrual from day one!
• Generous retirement plan with match available.
• Wellness program for employees and their families.

Aspirus St. Luke’s in Duluth is a cornerstone of health care in northeastern Minnesota, offering a wide range of medical specialties and advanced care services. With a history dating back to 1881, this downtown Duluth hospital has grown into a comprehensive medical center with a strong commitment to patient-centered care. The facility features a 267-bed hospital, state-of-the-art surgical and imaging technology, and a nationally recognized heart and vascular center. As part of the broader Aspirus system, St. Luke’s is also known for its excellence in orthopedics, cancer care, and women’s and children’s health. In addition to the main hospital campus, the Duluth area includes multiple primary and specialty care clinics that serve the Twin Ports and surrounding communities. Duluth, MN

Our Mission: We heal people, promote health and strengthen communities.

Our Vision: Aspirus is a catalyst for creating healthy, thriving communities, trusted and engaged above all others.

As an Aspirus team, we demonstrate caring, we plan to impact the future, work with happiness and enthusiasm, recognize our power to make a difference and improve the health of our communities.

Aspirus Health is a nonprofit, community-directed health system based in Wausau, Wisconsin, serving northeastern Minnesota, northern and central Wisconsin and the Upper Peninsula of Michigan. The health system operates 18 hospitals and 130 outpatient locations with nearly 14,000 team members, including 1,300 employed physicians and advanced practice clinicians. For more information visit .

Click here to learn more, or APPLY NOW

Company Description:

Azteca-Omega Group, established in 1989 and headquartered in Dallas, Texas, provides comprehensive construction services to government agencies and private clients. Recognized as a Minority Business Enterprise (MBE), Azteca-Omega Group is certified by multiple regional and national organizations. The company is committed to delivering excellence through cost-efficient safety, quality, and timely performance standards.

Role Description:

This is a full-time, on-site position located in Dallas, TX, for a Human Resources Clerk. The role entails providing administrative support to the Human Resources department, including tasks such as managing HR records, assisting with employee onboarding, coordinating training sessions, maintaining HRIS systems, front desk duties, and supporting benefits administration. The Human Resources Assistant will also help ensure compliance with company policies and assist in employee communications and engagement initiatives.

Responsibilities

• Managing HR records
• Assisting with employee onboarding
• Coordinating safety and training sessions
• Able to navigate HRIS systems
• Front desk duties
• Supporting benefits administration
• Ensuring compliance with company policies
• Assisting in employee communications and engagement initiatives

Qualifications

• Knowledge and experience in Human Resources and HR Management
• Proficiency in using Human Resources Information Systems (HRIS)
• Experience with Benefits Administration and employee support
• Skills in coordinating and managing Training initiatives
• Strong organizational, communication, and problem-solving abilities
• Ability to handle sensitive information with confidentiality
• Experience in a construction or related industry is a plus
• Knowledge of Front Desk operations

Required Skills

• Fluent in Spanish
• Knowledge and experience in Human Resources and HR Management
• Proficiency in using Human Resources Information Systems (HRIS)
• Experience with Benefits Administration and employee support
• Skills in coordinating and managing Training initiatives
• Strong organizational, communication, and problem-solving abilities
• Ability to handle sensitive information with confidentiality

Preferred Skills

• Experience in a construction or related industry is a plus
• Knowledge of Front Desk operations
• Fluent in Spanish

Equal Opportunity Statement

Azteca-Omega Group is committed to diversity and inclusivity in the workplace.

Why Aerotek?

Aerotek is an operating company within Allegis Group, a global leader in talent solutions. We are a privately held organization with over 200+ offices nationwide. We work with 95% of Fortune 500 companies and specialize in staffing and services solutions in manufacturing, logistics, construction, aviation, facilities and maintenance.

Working at Aerotek and why you will love it…

At Aerotek, we prioritize inclusivity and foster a magnetic work environment that empowers our employees to achieve both personal and professional aspirations. By putting the people first, our corporate culture encourages employee engagement and enhances performance through comprehensive training and a positive culture. We promote exclusively from within.

As a Contract Onboarding Associate you will…

• Ensure client pre-employment requirements, forms, policies, and documents regarding onboarding are kept current and validated with Compliance departments.
• Manage client requirements for the onboarding packet (e.g., authorization forms, drug tests, background checks etc.) and update the Candidate Tracker with contractor data until candidate is cleared to start.
• Enter and manage background, drug testing and medical screening process for contractors.
• Manage contractor compliance with key E-Verify requirements (e.g., expired documents, expired compliance).
• Provide outstanding front office customer service (telephone and reception area)
• Order, maintain and organize all office supplies, manage mailing and shipments, and file and maintain office paperwork and office directory.
• Provide world class customer service in every interaction to ensure a quality candidate experience.

Let’s talk money and perks!

Aerotek offers an hourly rate of $22.11 as well as a performance-based annual bonus potential of $4,000.

Additional benefits include:

• Medical, dental and vision
• HSA & 401k account
• 20 days of paid time off as well as paid holidays
• Parental/Family leave
• Employee discounts
• Employee-led resource groups

Do you have the following?

• Bachelor’s Degree (preferred, not required)
• Customer or sales focused experience
• Experience in a team-oriented environment
• Office Administration experience

“Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors."

Job Title: HRBP

Job Tyle: Full Time

Job Location: Onsite Cranbury/South Plainfield NJ

Job Responsibilities:

Business Partner:

• Acts as a point of contact for the employees and managers in the business unit;
• Conducts ongoing supply and demand support on current and future staffing and skill needs;
• Source candidates using a variety of search methods to build a robust candidate pipeline;
• Collaborating with department managers to compile a consistent list of requirements;
• Ensure all screening, hiring, and selection are done in accordance with employment laws and regulations;
• Actively identifies gaps, proposes and implements changes necessary to cover labor law risks;
• Manages complex and difficult HR Projects cross-functionally;
• Builds a strong business relationship with the internal client;
• Collaborate with colleagues in the human resources department to develop policies, programs, and solutions.
• Acts as the performance improvement driver and provokes positive changes in performance management;
• Provides day-to-day consultation to leadership on a variety of actions including ER issues, policy interpretation & application, and talent management.
• Responsible for the compensation & benefits policy-making, pension schemes, and social relations;
• Works closely with employees to improve work relationships, build morale, and increase productivity and retention.

HR Operation -

• Oversees end-to-end payroll processing, ensuring accuracy, compliance, and timely payment.
• Manages the onboarding and offboarding process, including documentation, system access, exit interviews, and compliance checks.
• Administers employee benefits programs such as health insurance, pension, leave, and other local statutory benefits.
• Maintains and updates HRIS systems, ensuring data accuracy, timely updates, and reporting for decision-making.
• Supports performance review and talent review cycles, including calibration sessions, follow-ups, and action plan implementation.
• Tracks and reports key HR metrics (e.g., headcount, turnover, attendance, performance ratings) to support data-driven HR strategies.
• Ensures all employee records and employment documents are maintained in compliance with legal and company standards.
• Supports annual salary review, bonus, and incentive processes in coordination with the global HR team.
• Contributes to continuous improvement of HR operational processes and employee experience.

Requirements:

• 5 + years' experience in human resources management within the pharmaceutical industry is required;
• Previous experience in recruitment, talent development, and employee relations a plus;
• In-depth knowledge of legal requirements related to human resources including workers’ compensation, union relations, and federal and state employment laws;
• Excellent communication and interpersonal skills.

Company Description

Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries-a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare -perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world's most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

Our Mission:

We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.

Our Values:

To put Human Experience at the heart of organizations so every person can be seen and understood.

• Energize the customer relationship:Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.

• Success starts with me:Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.

• Commit to learning:Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.

• Dare to innovate:We challenge the status quo with creativity and innovation as our true north.

• Better together:We check our egos at the door. We work together, so we win together.

The Client Support Specialist is a client facing position. The Specialist I operates as a member of a team to implement, configure, and maintain client data ingress, surveying and reporting throughout the lifecycle of the client's partnership with Press Ganey. With knowledge in PG applications and business procedures, they are responsible for gathering client specific requirements to configure platforms for surveying.

The Client Support Specialist should feel comfortable explaining complex topics and conceptualizing how various solutions work in a variety of use cases. The right candidate for this role will have an analytical approach and be able to match solutions for unique client business needs. This role requires a client centric focus to deliver prompt issue resolution, meet implementation timelines, target dates and internal service level agreements.

• Work within the Client Support team to address client data, surveying, and reporting requests
• Facilitate the integration of business owner needs, and translate operational needs and workflow into system specifications and configuration requirements
• Capture client requirements to appropriately configure products to meet client needs
• Offer clients best practice workflow design and associated application configurations
• Use tools to configure, test and validate all patient experience products
• Responsible for client support throughout the implementation or on-going support cycle
• Prioritize workload and manage timelines to meet client target dates for projects and implementations
• Serve as first level support to triage, troubleshoot and find the right expert to quickly resolve client requests
• Troubleshoot and resolve any issues while appropriately escalating to next level support or manager as needed

• 1-2 years of relevant experience in information technology, health care, client facing project management or operations role
• Experience working at or working with health systems
• Excellent written and verbal communication skills are required
• Excellent analytical, organization and problem-solving skills
• Strong attention to detail
• Proficiency with Microsoft Office (Excel, Word, Outlook, etc.)
• Ability to handle stressful situations

• A bachelor's degree in economics, computer science, or a related field is required.

Could require work beyond regular business hours.

Don't meet every single requirement?Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Additional Information for US based jobs:

Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class.

Pay Transparency Non-Discrimination Notice - Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

The expected base salary for this position ranges from $50,000 to $54,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.

All your information will be kept confidential according to EEO guidelines.

Our privacy policy can be found here:legal-privacy/

Company Description

PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries-a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare -perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world's most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

Our Mission:

We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.

Our Values:

To put Human Experience at the heart of organizations so every person can be seen and understood.

• Energize the customer relationship:Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.
• Success starts with me:Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.
• Commit to learning:Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.
• Dare to innovate:We challenge the status quo with creativity and innovation as our true north.
• Better together:We check our egos at the door. We work together, so we win together.

TheClientImplementation Manager will serve as the primary point of contact for clients and will coordinate all activities throughout the client's onboarding experience. Following a post-sales handoff, the ImplementationManagerwill own the implementation process throughthe go-livephase and handoff to theDeliveryTeams. ImplementationManager'sservean important rolefor setting clients up for success by partnering with key stakeholders tofacilitatefull alignment on project expectations including product needs, timelines, and implementation strategy. The high-level goal of the role is to instill client confidence and trust from day one through clear communication of product needs and timelines, and by keeping all parties (internal and external) accountable to deadlines to ensure a successful implementation.

Implementationsare highlycustomand involve large data sets, which require theClientImplementationManagerto act as a liaison between the various teams, both internalas well asexternal. The right candidate for this role will embody entrepreneurial thinking, take an analytical and strategic approach to eachclientengagement and the role itself, and will be a master of using good judgment and thinking on their feet.TheImplementationManagershould feel confident and comfortable explaining and conceptualizing how our various solutions work with a variety of unique client business needs. The role also requires an expert level of understanding in how hospitals and health systems function, the roles, and motivations of different parties within such clients and will learn how to navigate these complex organizations to ensure maximum alignment and client satisfaction.

Duties and Responsibilities

• Provides day to day oversight of the clientimplementation including understanding the clients' goals and use cases,recommend, andguideproduct configuration,helpset expectations, andestablishpriorities.

• Forms strong relationships with clients by serving as the primary point of contact for implementation,understandingand communicating client feedback internally.

• Partners with Delivery Team to ensure completion of product configuration,manage timeline for deliverablesand to setup clients for success.

• Collaborate between multiple departments and teams to reconcile competing priorities to maximize overall client satisfaction and project success.

• Brings in appropriatePGForstaexperts and creates seamlesshandoffto other departmentsand post implementation support.

• Identifyand escalate challenges and risks associated with implementation and client satisfaction to supervisor and other senior team members before problems become critical.

• Provides product overview and connectsclientwith training and education opportunities.

Qualifications

• Minimum 5years'of relevant experience in a client-facing project management, consulting, or operations role; ideally in a healthcare related field.

• Excellent interpersonal,communications, listening, and presentation skills.

• Solid working knowledge of improvementmethodology, best practices, and data analytics

• Proventrack recordof successfully delivering complex projects andattaininghigh client satisfaction.

• Ability to work in a fast-paced environment while prioritizing competing client needs.

• Obsession with customer experience including follow-up and problem resolution.

Education

Bachelor's degree and5years minimum ofprior relevant experiencein a client-facing project management, consulting, or operations role; ideally in a healthcare related field.

Don't meet every single requirement?Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At PG Forsta we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Additional Information for US based jobs:

Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class.

Pay Transparency Non-Discrimination Notice - Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

The expected base salary for this position ranges from $85,000to $105,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.

All your information will be kept confidential according to EEO guidelines.

Our privacy policy can be found here:legal-privacy/

We are seeking a HR Business Partner that will be a trusted partner to leaders across Retail functions. This role balances strategic people leadership with hands-on HR execution, supporting performance management, talent development, employee relations, workforce planning, and change management in a high-growth environment. This leader is also responsible to own the full employee lifecycle starting at the employee’s onboarding experience and ending at the off-boarding experience. This individual will help shape the future of Edikted’s people strategy while ensuring consistency, compliance, and a strong employee experience across all teams.

What You'll Do

• Translate business goals into people strategies that drive performance, engagement, and retention.
• Partner with leaders to build high-performing teams aligned with Edikted’s values and culture.
• Support retail leadership (Store Managers, District Managers, and other Leaders) while also partnering with corporate teams (HQ functions).
• Ensure alignment and consistency of HR practices across retail and corporate environments, while adapting approaches as needed.
• Act as a bridge between field teams and HQ to drive clear communication and shared accountability.
• Lead performance management processes, including goal setting, performance reviews, coaching, and development plans.
• Partner with leaders on succession planning, talent reviews, and internal mobility.
• Identify development needs and partner with People team resources to deliver learning solutions.
• Manage complex employee relations matters, including investigations, performance issues, and corrective actions, ensuring fairness and consistency.
• Provide guidance on employment law, policy interpretation, and risk mitigation in partnership with VP of HR and Legal as needed.
• Ensure compliance with federal, state, and local labor laws across all supported populations.
• Support leaders through periods of growth, transformation, and organizational change.
• Champion Edikted’s culture, values, and DEI initiatives across retail teams.
• Drive engagement initiatives and support action planning based on employee feedback.
• Partner with Talent Acquisition, Total Rewards, Payroll, and HR Operations to deliver seamless people processes.
• Use people data and insights to identify trends, risks, and opportunities; provide clear recommendations to leaders.
• Support HR projects and initiatives as the function continues to scale.

What You'll Bring

• Bachelor’s degree in Human Resources, Business Administration, or related field (Master’s preferred).
• 8–10 years of progressive HR experience, including prior retail HR Business Partner roles.
• Demonstrated experience supporting both Retail/Field and Corporate client groups.
• Strong working knowledge of employee relations, employment law, and performance management.
• Proven ability to influence leaders and manage complex, sensitive situations.
• Experience in fast-paced, high-growth, or fashion/retail environments strongly preferred.

Benefits Include

• Health, Dental, and Vision insurance, plus 401(k)
• Paid Time Off (PTO)
• Hybrid schedule: Monday–Thursday on-site at our Arts District HQ, Fridays remote
• Employee discount
• Salary range: 120,000- 135,000

Giesecke+Devrient is a growing, German international security technology company operating in the fields of digital security, financial platforms, and currency technology. G+D ePayments manages and secures billions of digital identities throughout their entire life cycle. Our products and solutions are used by commercial banks, mobile network operators, car and mobile device manufacturers, business enterprises, transit authorities and health insurances and their client’s every day to secure payment, communication and device-to-device interaction. G+D ePayments is a technology leader in its markets and holds a strong competitive position.

JOB SUMMARY

The Client Success Manager II (CSM II) is responsible for providing the highest level of quality service, and ensuring for excellent internal and external communication to support our Client’s day to day requirements and specifications. The CSM II seeks to understand the client needs and suggests the appropriate solutions, products, and services to best meet those needs in collaboration with Sales. The CSM II is responsible for successful execution of client projects and serves as the direct daily liaison between the client and internal stakeholders.

The CSM II responsibilities also include processing orders; inventory management; coordinating with Other CSMs, production, scheduling and logistics teams; and invoicing. This position requires direct interface with internal stakeholders in a variety of departments, collaborating to ensure for a timely, accurate, and excellent client delivery experience. A high level of responsiveness, attention to detail, and service is required for all duties.

Duties and Responsibilities:

• Act as the lead point of daily contact for any and all matters specific to assigned client accounts.
• Serve as a subject matter expert as it relates to a key client segment in G+D’s Client portfolio and assist in shaping the client experience for this segment
• Act as a liaison between assigned Clients and G+D team to provide first level Client support, coordinating both internally and externally as required
• Anticipate Client needs based on market changes and payment association guidelines and plan to harmonize changes across impacted clients proactively and accordingly
• Manage communication with the Client and track work in progress (WIP) items on a G+D Client dashboard; lead standing client calls to review and update all WIP items
• Aggregate, monitor, analyze, and report performance metric results
• Support new Client onboarding activities, in collaboration with Sales and other stakeholders
• Facilitate and lead card and project design, technical, and implementation meetings, collaborating with SMEs, as required
• Coordinate and attend client Business Reviews, as required, presenting details that illustrate account health and activity
• Review forecasted volumes with actual orders and manage updates with Clients, Sales, Demand Analysts, and Operations
• Use the ERP system and other G+D tools to independently execute tasks and support communication and information gathering
• Work with G+D Systems (such as JIRA and SAP) to advise on Change Requests as they relate to Client requests or G+D-driven changes affecting the Client; ensure for accuracy and completeness and consult where necessary
• Establish IT development/project workback schedules through direct communication with the Production IT, Operations and Billing teams
• Coordinate Client on-site visits for press validations, audits, and/or tours ensuring all relevant departments are aware and can support the Client expectations
• Manage the processing of Client sales orders to include order confirmation and compliance verification for feasibility, product/material availability, schedules, and other relevant areas
• Establish production and delivery schedules through direct communication with the Planning and Scheduling group, or other G+D manufacturing facilities as needed
• Support issuance requirements for client portfolios and assist clients to manage forecast and inventory to ensure no interruption to issuance
• Support clients with inventory management by providing weekly or monthly inventory reports/order status reports, as required
• Assist with submission and acceptance of orders to and from the LB (Load Balancing) program to track orders with other G+D production sites, including any claim handling
• Support Finance Department for preparation of month end invoicing and in validating correct pricing
• Manage the end-to-end process of collateral procurement on behalf of clients (from PO Requisition, to proofing, to invoicing)
• Verify pricing on Client PO’s vs. quotations and/or Clients contracts
• Coordinate with internal Shipping department to ensure for accurate and on-time delivery
• Serve as first line of Client support for incident reporting and incident management, following up and supporting, as required, to see the issue through prompt resolution
• Work closely with the Quality team to assist with Client incident investigations, collaborate on root cause and corrective actions
• Identifies upsell and cross-selling of G+D products and services and refers opportunities to Sales.
• Demonstrated advanced and independent working knowledge and understanding of all end-to-end processes across varying client types
• Demonstrated advanced and independent working knowledge of both card body manufacturing and service bureau/fulfillment (as demonstrated by action and/or via certification)
• Demonstrated ability to serve as a thought leader, influencer and successful people manager as it relates to driving best practices and action on behalf of clients
• Demonstrated successful relationship management and ownership of complex, top-tier clients

Qualifications:

• Bachelor’s degree, preferred
• 5 years of experience in a similar or related, client-facing role
• Excellent organization, planning, and multitasking skills, with high attention to detail
• Efficient communication skills and excellent command of English, both written and verbal
• A self-motivated team player with ability to interact in a collaborative manner
• An ability to be unfailingly civil and respectful to both internal and external Clients
• A self-starter with excellent problem-solving skills and a continuous improvement mindset
• Proficient and independent user of Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
• General understanding of ERP system functionality with respect to order processing, inventory management, status monitoring and receiving
• Flexible to work outside of standard business hours, when needed, as well as willing and able to travel (up to 10%)
• Experience with SAP, strongly preferred
• Card and/or payment industry experience, strongly preferred
• Printing experience, strongly preferred
• Other duties as assigned

BENEFITS INCLUDE

Medical (PPO and HDHP with HSA), dental, Vision, PTO, paid holidays, 401k with employer match, short/long term disability, life insurance, healthcare and dependent care flexible spending, EAP, commuter benefits, education assistance and more.