Client Remote Jobs in Usa

JOB SUMMARY: Accountable for providing client services by selling and cross-selling bank services, maintaining existing client relationships, and opening accounts in a timely accurate and courteous manner. Provide assistance to solve client problems. Serve as the initial and primary contract for consumer lending functions.

JOB SPECIFICATIONS:

Education: High school graduate or equivalentExperience: One year of new accounts experience or equivalent client service and cash handling experience

ESSENTIAL FUNCTIONS:

Use software applications as requested by specific job functionsUse procedures and forms relating to the activities of the assigned work unitPerform various account transactions such as receiving deposits, verify cash and endorsements, ordering checks, processing wires, accepting loan payments, and selling cashier checks.Manage and balance cash within teller guidelines for position

Assist with debit cards including ordering cards and researching transactions in core system

Sell deposit services and cross-sell non-deposit services by maintaining a current knowledge of deposit and non-deposit servicesOpen new accounts, services, and products by identifying client and customer needs, completing supporting documentation, and following up on sales effortsReceive and maintenance account holder information on computer systemAccept checks for cashing or paying; verify endorsements; identify clients and customers; insure validity of transactions. Verify new client information, including collectability of funds and client identity, background, and bank references to prevent bank lossesDevelop new business by making telephone calls and typing letters to prospective customers and existing clients

Assisting clients in various ways including reconciling accounts, researching problems and resolving complaints or requests.

Consumer loans: interview clients, recommend products, facilitate the initial application, collect income verification, tax returns, proposed collateral and supporting documentation for analysis. Create complete loan package for review and approval of the Consumer Loan Manager. Maintain contact with clients throughout the entire process. Assist clients with loan closingExplain merchant service program to merchants and refer them to the Merchant Services Representative

Refer to other departments such as lending, merchant services, wealth management and trust services as appropriate to meet client needsTeamwork: Support co-workers whenever help is needed to provide the highest level of client service. Assist in completing department duties in a timely and efficient manner

Be knowledgeable of bank compliance rules and adhere to Federal and State banking regulations relating to this position

Be knowledgeable of, and adhere to, the Bank, State and Federal policies, procedures and regulations that pertain to the position

Other duties as assigned to meet client and operational needs

SKILLS:

Ability to communicate in person, by email, and phone in an effective and professional mannerCompetency with extensive face-to-face contact with clientsCompetency in providing exemplary client service in a professional mannerAbility to interpret bank policies and procedures to clientsAbility to tolerate stress and deal with clients under circumstances requiring tact and diplomacyAbility to handle large amounts of cash and make changeCompetency in basic mathematical skills such as calculating interest and percentagesAbility to operate on-line teller terminalAbility to sit or stand for extended periods of time

RELATIONSHIPS:

Responsible to the Branch Manager for the fulfillment of functions and responsibilities.Contact clients and the public in a professional manner to enhance the overall marketing effort of the bank.

CORE BEHAVIORS for DELIVERING ON THE PROMISE:

Be Genuine. Conduct yourself in a consistent, honest and compassionate manner at all times.Work Ethic. Be willing to go the extra mile for the client, whether internal or external.Influence. Be an active player in participating, building and contributing to service.Continuous Learning. Commit to gaining knowledge, skills and experience on an ongoing basis in order to better serve the client, increase personal satisfaction and improve the Bank.Team Play. We win together. Individuality is encouraged to advance and enrich the work of the team.Problem Solving. Being creative, problem-solving mentality to every situation. See alternative, take initiative and assume responsibility for your actions.Communication. Keep other informed and up-to-date. Actively listen and learn from each other. Have a Sense of Community. We firmly believe that were only as strong as the communities we serve. Your involvement is an important part of who we are.

Oregon Pacific Bank is an Equal Opportunity Employer and does not discriminate on the basis ofrace, color, sex,sexual orientation, gender identity, age,religion, national origin, physical or mental disability, or veterans status.

Compensation details: 18.02-23.72 Hourly Wage

PI55f3703ab59f-31181-39814912

Required

Preferred

Job Industries

• Other

Location: Atlanta, GA (Hybrid / Client-Facing)

Company: ResourceTek, LLC

Reports To: Director of Operations & Business Development

About ResourceTek

ResourceTek is a specialized technical staffing firm providing engineering, IT, industrial maintenance, and professional talent to public-sector and industrial clients across the Southeast and beyond. As a long-standing partner to organizations such as the Georgia Department of Transportation (GDOT), ResourceTek delivers high-quality, relationship-driven staffing solutions that support complex, long-term programs.

As a subsidiary of a multidisciplinary engineering firm, we bring a consultative, program-focused approach to staffing—prioritizing quality, continuity, and client trust over transactional volume.

Position Overview

The Account Manager role is a full-desk position responsible for business development, client management, and recruiting support within the Atlanta and broader Georgia market. This individual will manage and grow established accounts while also developing new client relationships and supporting recruiting efforts to ensure successful delivery.

This role is ideal for someone who enjoys building long-term client partnerships, understands technical or professional staffing, and is comfortable balancing sales, account management, and recruiting responsibilities.

Key Responsibilities

Client Management & Account Growth

• Serve as the primary point of contact for assigned accounts, including GDOT and other public-sector or industrial clients
• Build strong relationships with client stakeholders, hiring managers, and program leadership
• Manage ongoing staffing needs, workforce planning, and performance expectations
• Identify opportunities to expand scope, add roles, or support additional programs within existing accounts
• Conduct regular client meetings, site visits, and check-ins to ensure satisfaction and alignment

Business Development

• Identify and pursue new client opportunities in the Atlanta and broader Georgia market
• Develop targeted outreach strategies focused on engineering, infrastructure, industrial, and technical staffing needs
• Collaborate with internal leadership on proposals, pricing, and contract support
• Represent ResourceTek professionally in client meetings, networking events, and industry engagements

Recruiting & Talent Delivery Support

• Partner closely with recruiters to define job requirements and staffing strategies
• Assist with candidate sourcing, screening, interviewing, and client presentation as needed
• Maintain candidate and consultant relationships to support retention and redeployment
• Ensure smooth onboarding and ongoing support for placed consultants

Operational & Administrative Support

• Support contract administration, compliance, and reporting requirements (including public-sector programs)
• Track activity, pipeline, and performance metrics
• Collaborate with internal teams to ensure consistent service delivery and margin discipline

Qualifications & Experience

• 3–7+ years of experience in technical staffing, professional services, or related B2B roles
• Experience in a full-desk or blended account management/recruiting role preferred
• Familiarity with public-sector, infrastructure, engineering, or industrial clients is a plus
• Strong relationship-building and communication skills
• Ability to manage multiple priorities in a client-facing, fast-paced environment
• Comfortable with business development, client meetings, and consultative selling
• Bachelor’s degree preferred

What We Offer

• Competitive base salary plus commission/incentive plan
• Opportunity to manage established, long-term client relationships (not a cold-call-only role)
• Supportive leadership and collaborative team environment
• Exposure to high-profile public-sector and industrial programs
• Long-term growth opportunities within a stable, relationship-focused organization

Why ResourceTek

At ResourceTek, Account Managers are trusted partners to both clients and consultants. We focus on quality, consistency, and long-term relationships, not transactional placements. This role offers the opportunity to build a meaningful book of business while working with respected clients and technical professionals.

Brown & Brown is seeking a Commercial Lines Account Executive to join our growing team in Rye Brook, NY!

The Commercial Lines Account Executive is responsible for independently providing work client deliverables to each client, becoming a trusted advisor to the client, and supporting the Sales team.

How You Will Contribute:

• Responsible for working closely with the Producer to develop relationships, client visits, cross-selling, and assisting with the renewal process for assigned clients.
• Work with AA to troubleshoot problems /issues with carriers/clients to resolve issue.
• Meet regularly with Account Assistants to review account service needs, identify and resolve any problems that arise.
• Follow-up to address customer needs and resolve any problems or issues. Participate in client relationship - communicate with clients on a regular, proactive basis (minimum quarterly) – develop & broaden relationships with key decision makers.
• Provide customer relations with all levels of client’s decision-makers as well as the day-to-day technical client representatives.
• Complete annual ICR’s with clients on accounts with revenue of $25,000 and over in accordance with best practices.
• Meet monthly with Marketing to discuss upcoming renewals, starting 90-120 days out.
• Work with Producer to determine best markets and marketing strategy for customer’s coverage and pricing. Communicate renewal expectations with the client.
• Participate in renewal marketing process to gather renewal materials and package for marketing.
• Prepare customer renewals and new business strategies, including proposals and presentations while ensuring agreement with customer’s requests/requirements.
• Make sure to adhere to the completion of proposals to clients at least 21 days from renewal.
• Present proposal to customer, ensuring appropriate team members and resources are represented/attend.
• Ensure proper resources within the organization are involved with the customer and introduce new products through the other core business groups, where appropriate.
• Develop service plan and timeline for each client. Implement and monitor service plan.
• Conduct 360 Risk Index where applicable. Annual Stewardship Report should be part of plan.
• Complete accountability for client receipt of all client life cycle deliverables as described in client management outline.
• Provide proactive client support, setting goals & expectations for client requests and meeting/exceeding those goals.

Licenses & Certifications:

• Licensed Insurance Broker in respective areas.

Skills & Experience to be Successful:

• High school diploma or equivalent.
• Insurance Producer license in good standing (authorities in states needed to service the assigned book of business).
• Proficient with MS Office Suite.
• Proficient knowledge use of office equipment (including but not limited to copy machines, printers, faxes, binding machine, etc.).
• Exceptional telephone demeanor.
• Ability to maintain a high level of confidentiality.
• 5+ years' experience in a commercial lines department.
• Strong technical knowledge of the industry of expertise currently being targeted.
• This position requires routine or periodic travel which may require the teammate to drive their own vehicle or a rental vehicle. Acceptable results of a Motor Vehicle Record report at the time of hire and periodically thereafter, and maintenance of minimum acceptable insurance coverages are a requirement of this position.
• Associate or bachelor’s degree (Preferred).

Pay Range:

$110,000 – $130,000 annually

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

Position: Account Executive (Mid-Size Business)

Reports to: Manager of Business Dev.

Location: Foundry

Department: GTM (Go to Market)

Status: Exempt

JOB SUMMARY

Divisions Maintenance Group provides maintenance services to multi-site and commercial facilities across the country. We are leading the way with our technology, creating world-class products that are revolutionizing the industry and fulfilling our brand promise of “Uninterrupted Peace of Mind.” DMG is a Certified Great Place to Work with a strong, inclusive culture, and top-notch benefits.

As an Account Executive (AE) for DMG, you will play a crucial role in driving our business growth by identifying and acquiring new clients within the facility management sector. As an AE, you will be responsible for generating new business opportunities, nurturing client relationships, and ensuring client satisfaction within the facility management space. This role involves a combination of sales prospecting and account management to achieve revenue targets and deliver exceptional service. The position relies heavily on an inside sales motion with an elevated level of customer touches expected. This position manages and operates its own book of business and can build operational support when volume hits numbers which support that investment.

RESPONSIBILITIES:

• Prospecting and Lead Generation by identifying and researching potential clients and market segments within the facility management industry.
• Develop and maintain a robust sales pipeline of prospective clients.
• Conduct market research to understand client needs and industry trends.
• Build and nurture strong, long-term relationships with existing clients.
• Serve as the primary point of contact for client inquiries and requests.
• Understand clients' facility management needs and tailor solutions to meet their specific requirements.
• Conduct regular check-ins to assess client satisfaction and gather feedback.
• Collaborate with the Manager of Business Development to set and achieve sales targets and revenue goals.
• Prepare and deliver compelling sales presentations and proposals to clients.
• Negotiate contracts and agreements with clients, ensuring compliance with company policies.
• Maintain accurate records of sales activities and client interactions in Sales Force.
• Coordinate with Marketing, Operations, and Customer Service teams to ensure alignment with overall business objectives.
• Provide insights and feedback on market intelligence, competitor activities, and client needs.
• Manage operations amongst your clients until such a time you build an operations team to support your P&L.
• Supervise and lead operational teams responsible for delivering facility management services once P&L supports a team.
• Monitor and ensure the quality and efficiency of service delivery, addressing any issues promptly.
• Collaborate with teams to allocate resources effectively and optimize service delivery.
• Develop and implement process improvements to enhance operational efficiency.
• Prepare and maintain operational budgets, tracking expenses and revenue.
• Provide accurate reporting and performance metrics to senior management.
• Prepare and deliver regular reports and updates to clients on performance and account status.
• Communicate effectively with internal teams to ensure alignment of client needs and operational requirements.
• Address client concerns and resolve issues in a timely and satisfactory manner.
• Heavy outbound cold calling and inside sales motion. Key performance indicators tied to customer contacts and bookings.

QUALIFICATIONS:

• 2-4 years’ proven experience in inside sales, preferably in facility management or related industries.
• Proficiency in using Salesforce and other CRM type software.
• Track record of Sales Excellence through prospecting, influencing, negotiating, and closing new business opportunities with financial acumen with budget management experience.
• Experience and understanding of how to navigate midsize and small customer organizations to gain access to key individuals, management, and purchasing decision makers.
• Excellent oral and written communication skills, multi-task oriented, and extremely strong public speaking skills.
• Strong tactical thinker with proven ability to link strategies and objectives to tactics. Foster change, incorporate innovation, and implement strategies throughout all levels of the organization.
• Strong understanding of facility management services and industry best practices.
• Exceptional client relationship management skills.
• Strong leadership and team management skills.
• Ability to work in an entrepreneurial environment and work as part of a go-to-market team.
• Lives Divisions Basics.

Educational Requirements:

• Bachelor's degree in business, marketing, or a related field; MBA preferred.

Computer skills and knowledge of hardware & software required:

• Working knowledge of all Microsoft Office applications (Word, SharePoint, Teams, PowerPoint, Excel, Outlook). Strong working knowledge of Salesforce.

Certifications & licenses (i.e., CPA, etc.):

• Valid Driver’s License.

Position Demands:

• Limited business travel when required to support accounts and new business growth.

Divisions Maintenance Group is an equal opportunity employer.

About the Job

The Account Executive is responsible for delivering high-quality client service and producing strong, timely deliverables within a collaborative, cross-functional team environment. This role supports the development of pitch angles and story ideas, secures media placements, and is familiar with core public relations functions, including media monitoring, detailed client reporting, research, and press release development.

The Account Executive provides guidance to interns, trainees, and Account Coordinators in the execution of creative and effective projects and serves as the primary writer for foundational materials. This position maintains ongoing relationships with media contacts, manages day-to-day account administration, and researches and analyzes client issues while collaborating across departments to deliver impactful work.

The Account Executive is responsible for collecting, tracking, and reporting client results and operates under the supervision of a Senior Account Executive or higher-level leadership.

Responsibilities

• Provides day-to-day support to clients, projects, and colleagues and produces client deliverables
• Provide day-to-day support to clients, projects, and internal teams while producing high-quality client deliverables
• Manage multiple projects from conception through completion by anticipating client and team needs, addressing challenges proactively, and ensuring adherence to deadlines and budgets
• Produce polished written materials and distribute press assets (e.g., summary reports, press releases, credentials, proposals) through thorough research and analysis of client-related issues
• Handle media inquiries and take ownership of media relations initiatives by cultivating strong journalist relationships and ideating creative approaches to secure coverage
• Partner with clients to develop key messages, draft rapid-response materials, manage media inquiries, and provide on-site support for court proceedings and press briefings
• Monitor and analyze media coverage, public opinion, digital conversations, and relevant regulatory developments
• Maintain deep knowledge of industry topics, client issues, and news to deliver relevant, strategic, and creative communications aligned with business objectives
• Coordinate and execute client meetings and events; update dashboards and management systems and provide meeting recaps for supervisory review
• Contribute ideas to strategic communications planning and brainstorming sessions
• Research and monitor client industries to identify positioning opportunities and keep teams informed of relevant insights
• Proactively build relationships with external stakeholders (media, third-party organizations, and partners) to effectively communicate client messages
• Support research and development of new business proposals
• Assist with client administrative functions, including billing support and account reporting
• Attend and actively participate in internal and client meetings, including brainstorming sessions
• Provide guidance and mentorship to Account Coordinators, interns, and trainees

Skills

• Excellent oral and written communications skills in English and Spanish
• Ability to complete activities under assigned budget
• Excellent project management skills
• Advanced understanding of media channels and social media
• Ability to translate client needs into media opportunities
• Supervisory and team management skills
• Business presentation skills (including their development)
• Proficient in computer software (Word, Excel, PowerPoint)
• Independent, creative spirit, and the ability to do things differently "think out of the box"
• Ability to supervise multiple tasks simultaneously and work well under pressure

Experience & Qualifications

• A minimum of two (2) years of work experience in professional services firm, journalism, public relations, communications or related field is preferred
• BA/BS required; graduate degree in business, communications, public relations, journalism, or a relevant specialty preferred.
• Proven understanding of techniques of a professional services/consultancy firm.
• Media Relations experience, including media pitching, monitoring, and analysis; press trip work preferred but not required

About Newlink

At Newlink, we believe in the power of connections. We are a strategic consulting firm that helps organizations transform challenges into opportunities through innovation, collaboration, and purpose-driven strategies. With a presence in the U.S., Latin America, and Europe, our multicultural team shares a passion for generating real impact through engagement.

Company Description

MPATHIK is a healthcare communications agency dedicated to helping clients bring life-changing therapies to the world. By collaborating closely with patients, medical professionals, and advocacy organizations, MPATHIK creates impactful and meaningful marketing strategies. The company values deep listening, authenticity, and compassionate communication as core principles for building trust and promoting health innovation. MPATHIK combines expertise with empathy to make a difference in healthcare marketing.

Role Description

Overview

The Account Supervisor, in partnership with the Account Director, will be responsible for the strategic thinking, and management of multiple clients and brands. This includes end-to-end support on development, execution, delivery of all deliverables. Additionally, you will be responsible for developing and maintaining strong relationships with your clients to deliver high quality work and organically grow the business. People who exceed in this role are highly empathetic, patient, warm, thoughtful, organized, and excellent communicators.

Responsibilities

Manage MPATHIK Client relationships

• Serves as a day-to-day point of contact for Clients to ensure timely communication and project updates
• Builds and maintains positive, professional working relationships with Clients
• Facilitates open communication to develop a trusting relationship with Clients to deliver the highest quality work
• Supports efforts in identifying opportunities to expand business by recognizing client needs and sharing with Account Director
• Travel to client as necessary to support relationship building and ensure smooth project execution

Facilitates Project Development and Execution

• Manages day-to-day workflow across internal teams, partner vendors, Clients, and client MLR teams to ensure smooth project execution
• Ensures project briefs are accurate, detailed, and approved by Clients, including clearly defined objectives and deliverable goals
• Provides clear direction to internal teams and reviews deliverables to confirm alignment with project objectives and client expectations
• Partners with Account Director to assess resource needs and support efficient project management
• Identifies potential project risks or conflicts early and works with Account Director to address concerns proactively
• Actively participates in strategy and planning meetings, status calls, financial tracking, partner agency coordination, and project-level reporting as directed

Financial Management of Client Projects

• Assists with forecasting, accruals, and invoicing in alignment with internal and client processes
• Monitors project budgets and tracks expenses to help ensure deliverables are executed on time and within budget
• Provides regular financial updates to Account Director to support overall account financial health

Builds and Applies Critical Knowledge

• Develops and maintains a strong understanding of each client’s business and brand objectives
• Builds knowledge of and demonstrates empathy for the disease states we support
• Stays up to date on industry trends and the rare disease/patient engagement space to help inform recommendations and team discussions
• Supports patient and content strategy by translating patient/caregiver insights into programs and materials in collaboration with Account Director

Supports Operations and Processes

• Helps ensure established processes are followed across projects to support workflow efficiency as the business grows
• Acts as a client service advocate by encouraging cross-functional collaboration and consistent adherence to agency SOPs

Maintains a working knowledge of processes related to Adverse Event (AE) Reporting, including:

• Completing training on client-specific SOPs and reporting requirements
• Ensuring internal teams understand and follow client-specific requirements
• Supporting the reporting of Adverse Events (AE) as needed, escalating to Account Director when appropriate

Core Competences + Qualifications

• Bachelor’s degree or equivalent plus 5+ years of relevant industry experience in Advertising or Interactive/Professional Services.
• Previous project management and project planning experience (2+ years)
• Ability to collaborate closely with others in a team environment under tight deadlines
• Outstanding communication skills
• Outstanding organizational skills
• Ability to follow and manage the creative workflow processes
• Ability to manage projects through a diverse group of people and personalities
• Detail-oriented
• Ability to manage multiple projects to deadlines
• Proficiency in Apple OSX and Windows platforms, including MS Outlook and MS Word

Salary Range: $95k-115k

• Lead and manage complex, cross-functional Medical Affairs projects, including medical content development, MLR (Medical/Legal/Regulatory) review processes, MA operations, and MA consulting.
• Serve as the primary Client/Project Manager for assigned client projects, ensuring timely delivery, quality standards, and strategic alignment with client objectives.
• Oversee project teams composed of internal staff and external consultants, ensuring effective collaboration and resource utilization.
  
  

• Contribute to the development and execution of Global Medical Affairs strategies, aligning with broader organizational goals and client needs.
• Actively participate in the MA leadership team to shape solution offerings, drive innovation, and support business growth.
• Support the design and implementation of scalable Medical Affairs models and frameworks across therapeutic areas and geographies.
• Lead and manage the development of the positioning and marketing information related to EVERSANA’s Medical Affairs Excellence & Strategy and related consulting services. Including, oversight of capabilities presentations, development of case studies, white papers, publications, and information on .
• Create/Drive Thought leadership in partnership with MA / MI leadership team across via position papers, webinars, conferences, social media, and other channels, collaborating with marketing and commercialization team to run marketing campaigns on new opportunities.
  
  

• Drive continuous improvement in Medical Affairs operations, including process optimization, technology adoption, and performance metrics.
• Champion the integration of digital tools and platforms to enhance medical content delivery, stakeholder engagement, and operational efficiency.
• Collaborate with internal stakeholders to identify and implement innovative approaches to Medical Affairs service delivery.
  
  

• Partner closely with leaders across Global Medical Information, Global Medical Affairs, and other EVERSANA business units to deliver integrated, best-in-class solutions.
• Facilitate cross-functional alignment and communication to ensure consistency and excellence in Medical Affairs deliverables.
• Represent Medical Affairs in strategic discussions with internal and external stakeholders, including clients and industry partners.
  
  

• Build, mentor, and manage high-performing Medical Affairs teams, fostering a culture of collaboration, accountability, and professional growth.
• Support recruitment, onboarding, and training of new team members (FTEs and consultants) to ensure capability alignment with evolving business needs.
• Promote knowledge sharing and best practices across teams and projects.
  
  

• Cultivate Trusted Partnerships: Build and maintain strong, long-term relationships with client stakeholders, acting as a strategic advisor and trusted partner in Medical Affairs transformation.
• Client Satisfaction & Retention: Monitor client satisfaction through regular check-ins, feedback loops, and performance reviews; proactively address concerns to ensure high retention and repeat business.
• Strategic Account Growth: Identify opportunities to expand EVERSANA’s footprint within client organizations by aligning new offerings with evolving client needs and priorities.
  
  

• Hours: Monday-Friday, 40+ Hours/week
• Travel: Up to 25%.
  
  

• Medical / Scientific degree, PharmD, MD, PhD, etc.
• 5+ years of experience in Medical Affairs within the pharmaceutical, biotechnology or device/diagnostics industry
• Demonstrated experience with project management, including vendor and / or technology management
• Experience with Medical Affairs Operations and Excellence across Medical Information, Medical Communications, HEOR, Investigator Initiated Studies, Independent Medical Education, Evidence Generation, etc.
• Results driven and team-oriented, with the ability to influence outcomes as necessary
• Able to innovate, analyze, and solve problems with minimal supervision. Passion for technology, innovation (including AI), and process improvement
• Exceptional attention to detail and communication skills
• Demonstrated ability to manage multi-client projects simultaneously while advancing company goals / initiatives
• Ability to communicate and interact effectively with clients
• Experience working in Agile culture, ability to effectively manage shifting priorities, and experience in fast-paced environment is a plus
  
  

***Candidates must reside in Houston, TX and work onsite with our client on a regular basis.

As a Manager, Talent Delivery you will develop recruiting strategies necessary to meet the client’s current and forecasted staffing needs. You will monitor and assist account staff in a matrix based environment to ensure the client’s staffing requirements are met and develop and maintain a positive working relationship with the client.

As a partnership leader you will develop and implement strategies to continue to capture market share. You will be responsible for meeting the goals and objectives within an account portfolio which includes being accountable for meeting established budget goals, SLAs and KPIs. The Manager, Talent Delivery must be detailed oriented with a concern for quality expressed by continually initiating system and process improvements, while having a strategic mindset and provide superior consulting, leadership, management, interpersonal and mentoring skills

General Duties:

Account Portfolio

• Recognize team’s overall influence to the account P&L and manage expenses responsibly
• Active participation in forecasting and budgeting process
• Active participation in the business review process internally and externally
• Manage any aging issues with client bill collections
• Audit and verify accuracy of all invoices, billing accruals, and client reporting
• Familiar with contract schedules & contractual terms and have the ability to execute against them

Client Relationship Management

• Develop strong client relationship and partner to provide innovative solutions to solve client needs and long term business strategy
• Develop and refine client processes and procedures, identify areas for improvement and implement solutions needed to streamline work-flow and increase operating efficiency

Compliance Management

• Monitor assigned accounts to ensure compliance with EEO/OFCCP or other comparable regulatory processes impacting recruitment pertinent to the requisitions supported
• Ensure assigned accounts are meeting diversity goals when applicable
• Monitor account activities to ensure compliance with contractual agreements

SLA Management

• Ensure all team members are meeting internal RSR SLAs
• Responsible for meeting customer and candidate satisfaction targets
• Compile data and produce presentable reports for SLA review
• Coordinate, as needed, with Reporting Team to make any changes or improvements to reports
• Responsible for performing root cause analysis if/when SLAs are not being met and provide creative process improvement recommendations needed for correction.

Monitoring of Staff

• Coach and mentor team and provide assistance as needed to reach goals
• Assess/survey quality of work delivered by team based on established performance measures and specific client feedback
• Provide the Talent Manager with a summary regarding the quality of work provided by all resources to ensure there is an accurate perception of work completed
• Collaborate with Talent Manager to create action plans for individuals needing improvement to reach client satisfaction targets
• Follow established metrics, goals and expected performance levels for all team members within assigned account portfolio and identify areas of improvement, provide feedback and coaching when appropriate
• Recommend training where necessary to develop skills and techniques
• Coordinate the training to be delivered to new team members on account specific tasks and systems

Additional Duties

• Set specific account guidelines and policies as required
• Ensure adherence to corporate guidelines and policies
• Ensure team members conform to client and RSR processes and quality procedures as defined
• Manage &/or participate in periodic ad-hoc projects as required by Director, Client Delivery
• Perform other duties as directed by Director, Client Delivery

Position Requirements:

Basic qualifications include:

• Bachelors Degree or 5-7+ years of equivalent work experience required; in lieu of Bachelors degree, high school diploma or equivalent required
• 5 - 7+ years of related recruitment management experience
• 1+ years of experience demonstrating strong organizational and presentation skills
• 1+ years of experience describing and documenting project or client requirement
• 1+ years of experience demonstrating effective time management skills for handling multiple tasks and competing priorities
• 1+ years of demonstrated experience with performance review process
• Proficiency using Google mail, calendaring and shared drives

Preferred qualifications include:

• PHR, SPHR, PMI or similar disciplines preferred
• Ability to rely on experience and judgment to plan and accomplish goals
• Experience in resolving conflicts and gaining cooperation among peers, staff and client
• Experience in researching complex issues and developing recommended actions
• Management skills based on several years of experience preferably in a matrix based environment
• Ability to build strong, effective relationships as a leader, team member, and Randstad resource
• Ability to provide excellent customer service to both internal and external customers
• Strong business acumen, hardworking, high integrity and a strong desire to succeed
• Effective interpersonal and written communication skills
• Superior consulting, leadership, management, interpersonal and mentoring skills
• Capable of working independently in a self-directed capacity, as well as in a team environment

For certain positions, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable state/local mandates, subject to approved medical or religious accommodations. Ask your Randstad representative for more information.

At Randstad, we love to celebrate our hardworking diverse teams demonstrated through our ongoing commitment and diversity awards, like being on the “America’s Best Employers for Women 2024” and being Named 2024 Leading Disability Employer. We are proud of our collaborative culture which is at the heart of Randstad. When you join Randstad you will receive opportunities for competitive & robust benefits, flexible schedules, and the assurance that everyone can be their authentic selves. We are seeking candidates from all backgrounds and demographics and a variety of industries to join a winning team!

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

The base salary range for this position is $72,675 - $103,500.

At Randstad, we know employees that are cared for holistically have the confidence to bring their fullest potential to work, so we make investments in our people.

Pay offered to a successful candidate will be based on several factors including the candidate’s education, work experience, work location, specific job duties, certifications, etc. Based on eligibility, a successful candidate’s total compensation may include a variable pay plan including bonus(es) and/or commission(s). In setting compensation, Randstad complies with all local wage and hour laws and while the pay range listed above is an annual amount, non-exempt employees will be paid hourly and therefore receive the hourly equivalent.

In addition, Randstad offers rich learning & development opportunities, a 401(k) plan, a stock purchase plan, and comprehensive medical, dental, vision, disability and life insurance to uniquely fit your needs. Randstad also focuses on overall wellbeing with our award-winning wellness program, a generous time off policy (including at least 18 paid days off in your first full year, 1 paid volunteer day, and 9 paid holidays), and offers discounts on everything from cell phone plans to car purchases.

Company Description

Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries-a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare -perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world's most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

Our Mission:

We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.

Our Values:

To put Human Experience at the heart of organizations so every person can be seen and understood.

• Energize the customer relationship:Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.

• Success starts with me:Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.

• Commit to learning:Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.

• Dare to innovate:We challenge the status quo with creativity and innovation as our true north.

• Better together:We check our egos at the door. We work together, so we win together.

Location: Remote (U.S.) or Hybrid from Chicago, Boston, or South Bend hubs
Travel: Up to 25%

Position Overview: Patient Experience Advisor

As a Patient Experience Advisor, you will serve as a strategic partner to our clients, owning the day-to-day relationship focused on driving meaningful improvements in patient experience. You'll bring a deep understanding of the healthcare landscape-including key trends, challenges, and priorities-and use that knowledge to guide clients toward impactful solutions.

In this role, you'll collaborate cross-functionally with internal teams and client stakeholders to align on strategy, identify opportunities, and implement support processes that advance the client's patient experience goals. You'll leverage data analytics, industry best practices, peer networking, and Press Ganey's proprietary programs to deliver proactive insights that inform client decision-making.

Job Responsibilities include:

• Lead the day-to-day execution of client improvement strategies, ensuring seamless coordination across Press Ganey support teams.

• Develop a deep understanding of client stakeholder challenges and priorities, and align Press Ganey's solutions and insights to support strategic decision-making.

• Deliver both on-demand and proactive improvement support, leveraging analytics and thought leadership to demonstrate Press Ganey's differentiated value.

• Collaborate cross-functionally with internal teams-including consulting, marketing, data science, and knowledge management-to create and adapt innovative resources such as toolkits, blogs, case studies, and scalable insights tailored to key stakeholders.

• Partner with Application Support Specialists to ensure timely and strategic follow-through that aligns with each client's patient experience (PX) strategy.

• Work closely with product, technology, and delivery teams to identify emerging market trends and inform future solution development.

• Coordinate and present regular client performance reviews in partnership with the Managing Director.

• Lead and support industry programs, webinars, online communities, and events that foster client networking and reinforce Press Ganey's value proposition.

• Collaborate with the Growth team to identify client needs and opportunities for improvement, delivering best practice recommendations that drive measurable impact.

• Experience: 5+ years in healthcare, with a strong focus on patient experience improvement initiatives.

• Expertise: In-depth knowledge of Hospital CAHPS (HCAHPS) and Clinician & Group CAHPS (CG-CAHPS), & Medical Practice required.

• Skills: Exceptional interpersonal, communication, and presentation skills, with a polished executive presence.

• Analytical Ability: Strong grasp of improvement methodologies, data analytics, and industry best practices.

• Mindset: Passionate about patient experience, proactive in problem-solving, and committed to follow-through.

• Adaptability: Comfortable in a fast-paced environment with the ability to manage multiple priorities.

• Travel: Willingness to travel up to 25% for client engagements.

• Bachelor's degree required.

To work #BetterTogether, we embrace a hybrid model for team members located near our hubs in Chicago, South Bend, or Boston. We gather in-office three days a week (Tuesday-Thursday), with remote flexibility on other days. This schedule may adjust based on travel needs.

Don't meet every single requirement?Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Additional Information for US based jobs:

Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class.

Pay Transparency Non-Discrimination Notice - Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

The expected base salary for this position ranges from $81,000 - $115,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.

All your information will be kept confidential according to EEO guidelines.

Our privacy policy can be found here:legal-privacy/