Client Remote Desktop Windows Jobs in Usa
39 positions found — Page 4
D
Service Desk Technician/Lead
Salary not disclosed
We are hiring Service Desk candidates at different levels Service Desk Opportunities (Lead & Technician) Telework | Air Force ERP CS Program | Secret Clearance We are seeking Service Desk professionals to support the Air Force ERP CS program .
These roles are ideal for IT professionals who enjoy troubleshooting technical issues, supporting end users, and contributing to a high-performing service desk environment.
Two opportunities are available: Service Desk Lead – Night Shift (Telework) Service Desk Technician – Day Shift (Telework) Both roles support enterprise IT operations by handling incoming support requests, resolving technical issues, and ensuring high levels of customer satisfaction.
Key Responsibilities (Technician) Responsible for supporting the program/project/client to deliver services to meet customer business needs and expectations.
Processes intake requests from email or phone, review issues, assign work to appropriate team and resources, confirm priority of work and document impact of the situation.
Track aging tickets and follow up with teams for closure with exceptional customer service in daily responsibilities.
Receives and logs customer problem/request/issues and by documenting the problem and updating the customer’s contact information.
Monitors and tracks incidents.
Follows through to resolution within the customer Service Level requirement by taking notes on the steps outlined within the provided steps taken using knowledge articles in the problem ticket and makes prompt notification to responsible party for resolution in order to minimize the amount of time taken to resolve customer issues.
Performs incident notification and escalation of problems/request/issues to responsible party.
Performs follow up on all incidents with customer to provide exceptional customer satisfaction.
Performs initial level of problem identification and attempts to resolve issues using provided knowledge articles when appropriate.
Escalates to more senior team members as appropriate.
Key Responsibilities (Lead Role) Supervises and coordinates activities of a team of IT members engaged in Intake requests from email or phone, review issues, assign work to appropriate team and resource, confirm priority of work and document impact of the situation.
Track aging tickets and follow up with teams for closure.
Analyzes performance indicators such as number of transactions per second, response time, and number of programs being processed to ensure systems are operating efficiently.
Monitors and supports the complex information technology and systems infrastructures.
Troubleshoots and resolves unique or complex problems in an efficient manner.
Performs root cause analysis and diagnostics on the more unique or complex production systems.
Studies problems and capabilities, and develops solutions for improved operating procedures, alternate processing methods, communications, information flow, management reporting, and operational efficiency.
Overall responsibility for leading the program, department, or functional area as designated.
Oversees, directs, and mentors subordinate staff; communicates job expectations and enforces organizational policies, procedures and core values; responsible for recruiting staff, approving timecards, and conducting performance reviews and disciplinary measures.
Minimum Qualifications Service Desk Technician: 1–3 years of service desk or technical support experience Service Desk Lead: 3–6 years of IT experience 0–2 years of leadership or team supervision experience Bachelor’s degree in Information Technology, Computer Science, or a related field preferred Security Requirement Active Secret Clearance or T3/T5 eligibility required Required Certification CompTIA Security+ Preferred Certifications DevSecOps Cloud certifications (Azure, AWS, Google Cloud) Technical Skills Microsoft Windows operating systems Microsoft Office applications Network connectivity troubleshooting Email systems and internet mail Print services and desktop hardware support Strong problem-solving and analytical abilities #cjpost Key Responsibilities (Technician) Responsible for supporting the program/project/client to deliver services to meet customer business needs and expectations.
Processes intake requests from email or phone, review issues, assign work to appropriate team and resources, confirm priority of work and document impact of the situation.
Track aging tickets and follow up with teams for closure with exceptional customer service in daily responsibilities.
Receives and logs customer problem/request/issues and by documenting the problem and updating the customer’s contact information.
Monitors and tracks incidents.
Follows through to resolution within the customer Service Level requirement by taking notes on the steps outlined within the provided steps taken using knowledge articles in the problem ticket and makes prompt notification to responsible party for resolution in order to minimize the amount of time taken to resolve customer issues.
Performs incident notification and escalation of problems/request/issues to responsible party.
Performs follow up on all incidents with customer to provide exceptional customer satisfaction.
Performs initial level of problem identification and attempts to resolve issues using provided knowledge articles when appropriate.
Escalates to more senior team members as appropriate.
Key Responsibilities (Lead Role) Supervises and coordinates activities of a team of IT members engaged in Intake requests from email or phone, review issues, assign work to appropriate team and resource, confirm priority of work and document impact of the situation.
Track aging tickets and follow up with teams for closure.
Analyzes performance indicators such as number of transactions per second, response time, and number of programs being processed to ensure systems are operating efficiently.
Monitors and supports the complex information technology and systems infrastructures.
Troubleshoots and resolves unique or complex problems in an efficient manner.
Performs root cause analysis and diagnostics on the more unique or complex production systems.
Studies problems and capabilities, and develops solutions for improved operating procedures, alternate processing methods, communications, information flow, management reporting, and operational efficiency.
Overall responsibility for leading the program, department, or functional area as designated.
Oversees, directs, and mentors subordinate staff; communicates job expectations and enforces organizational policies, procedures and core values; responsible for recruiting staff, approving timecards, and conducting performance reviews and disciplinary measures.
These roles are ideal for IT professionals who enjoy troubleshooting technical issues, supporting end users, and contributing to a high-performing service desk environment.
Two opportunities are available: Service Desk Lead – Night Shift (Telework) Service Desk Technician – Day Shift (Telework) Both roles support enterprise IT operations by handling incoming support requests, resolving technical issues, and ensuring high levels of customer satisfaction.
Key Responsibilities (Technician) Responsible for supporting the program/project/client to deliver services to meet customer business needs and expectations.
Processes intake requests from email or phone, review issues, assign work to appropriate team and resources, confirm priority of work and document impact of the situation.
Track aging tickets and follow up with teams for closure with exceptional customer service in daily responsibilities.
Receives and logs customer problem/request/issues and by documenting the problem and updating the customer’s contact information.
Monitors and tracks incidents.
Follows through to resolution within the customer Service Level requirement by taking notes on the steps outlined within the provided steps taken using knowledge articles in the problem ticket and makes prompt notification to responsible party for resolution in order to minimize the amount of time taken to resolve customer issues.
Performs incident notification and escalation of problems/request/issues to responsible party.
Performs follow up on all incidents with customer to provide exceptional customer satisfaction.
Performs initial level of problem identification and attempts to resolve issues using provided knowledge articles when appropriate.
Escalates to more senior team members as appropriate.
Key Responsibilities (Lead Role) Supervises and coordinates activities of a team of IT members engaged in Intake requests from email or phone, review issues, assign work to appropriate team and resource, confirm priority of work and document impact of the situation.
Track aging tickets and follow up with teams for closure.
Analyzes performance indicators such as number of transactions per second, response time, and number of programs being processed to ensure systems are operating efficiently.
Monitors and supports the complex information technology and systems infrastructures.
Troubleshoots and resolves unique or complex problems in an efficient manner.
Performs root cause analysis and diagnostics on the more unique or complex production systems.
Studies problems and capabilities, and develops solutions for improved operating procedures, alternate processing methods, communications, information flow, management reporting, and operational efficiency.
Overall responsibility for leading the program, department, or functional area as designated.
Oversees, directs, and mentors subordinate staff; communicates job expectations and enforces organizational policies, procedures and core values; responsible for recruiting staff, approving timecards, and conducting performance reviews and disciplinary measures.
Minimum Qualifications Service Desk Technician: 1–3 years of service desk or technical support experience Service Desk Lead: 3–6 years of IT experience 0–2 years of leadership or team supervision experience Bachelor’s degree in Information Technology, Computer Science, or a related field preferred Security Requirement Active Secret Clearance or T3/T5 eligibility required Required Certification CompTIA Security+ Preferred Certifications DevSecOps Cloud certifications (Azure, AWS, Google Cloud) Technical Skills Microsoft Windows operating systems Microsoft Office applications Network connectivity troubleshooting Email systems and internet mail Print services and desktop hardware support Strong problem-solving and analytical abilities #cjpost Key Responsibilities (Technician) Responsible for supporting the program/project/client to deliver services to meet customer business needs and expectations.
Processes intake requests from email or phone, review issues, assign work to appropriate team and resources, confirm priority of work and document impact of the situation.
Track aging tickets and follow up with teams for closure with exceptional customer service in daily responsibilities.
Receives and logs customer problem/request/issues and by documenting the problem and updating the customer’s contact information.
Monitors and tracks incidents.
Follows through to resolution within the customer Service Level requirement by taking notes on the steps outlined within the provided steps taken using knowledge articles in the problem ticket and makes prompt notification to responsible party for resolution in order to minimize the amount of time taken to resolve customer issues.
Performs incident notification and escalation of problems/request/issues to responsible party.
Performs follow up on all incidents with customer to provide exceptional customer satisfaction.
Performs initial level of problem identification and attempts to resolve issues using provided knowledge articles when appropriate.
Escalates to more senior team members as appropriate.
Key Responsibilities (Lead Role) Supervises and coordinates activities of a team of IT members engaged in Intake requests from email or phone, review issues, assign work to appropriate team and resource, confirm priority of work and document impact of the situation.
Track aging tickets and follow up with teams for closure.
Analyzes performance indicators such as number of transactions per second, response time, and number of programs being processed to ensure systems are operating efficiently.
Monitors and supports the complex information technology and systems infrastructures.
Troubleshoots and resolves unique or complex problems in an efficient manner.
Performs root cause analysis and diagnostics on the more unique or complex production systems.
Studies problems and capabilities, and develops solutions for improved operating procedures, alternate processing methods, communications, information flow, management reporting, and operational efficiency.
Overall responsibility for leading the program, department, or functional area as designated.
Oversees, directs, and mentors subordinate staff; communicates job expectations and enforces organizational policies, procedures and core values; responsible for recruiting staff, approving timecards, and conducting performance reviews and disciplinary measures.
Not Specified
Q
Network Administrator
🏢 Questeq
Salary not disclosed
Who we are:
We are Questeq and we stand for quality. Our technology teams possess the tools to make a real impact. Working with schools is our niche, making positive cultural changes towards digital transformation is our mission. We bridge the gap between technology and curriculum, which drives innovation in the classroom. Imagine what a school can accomplish where every student has the latest technology and is provided the means for total utilization. That is Questeq.
What you will be doing:
The Network Administrator (On-Site) will join the talented team at the Greensburg Salem School District. You will be responsible for planning, implementing and maintaining the school's technology infrastructure with emphasis on supporting data center systems and enterprise network connectivity.
RESPONSIBILITIES:
- Provides network infrastructure support for a school district environment comprised of multiple locations.
- Establishes and maintains all server equipment and associated operating systems, including all physical and virtual iterations of such equipment.
- Ensures server availability is maintained at proper service levels through proactive monitoring, measurement, planning, and change management.
- Establishes redundancy methods and failover procedures for the virtualized environment.
- Establishes and conducts backup procedures for all server instances and core data repositories/databases.
- Administers all active directory and domain level contexts for computers, groups, and users.
- Configures and supports the hardware and operating platforms that underlay the following services: Student Information System (SIS), Gradebook, Parent Portal, Learning Management System, Library Operations, Financial Operations, Email & Collaboration, Instructional Application Databases, Online Assessment Services, etc.
- Collaborates with the Questeq Network Operations Center to maintain hardware and software for the districts core and edge networking components (switches, routers, firewalls, fiber wan links, broadband Internet, wireless access points, wireless controllers, cable plant, storage area network appliances, networked security appliances, etc.)
- Installs, configures, monitors, and maintains network protocols, and addressing.
- Maintains Internet connectivity and provisions access to publicly accessible services.
- Maintains local connectivity and sustains functional access to hosted client-server applications and other privately accessible services.
- Responsible for troubleshooting all 3rd Tier escalation of infrastructure support issues and coordinating with the Questeq Network Operations Center or 4th Tier vendors for any compulsory assistance.
- Responsible for daily management of assigned help desk ticket queues with adherence to established thresholds for response.
KNOWLEDGE AND SKILL REQUIREMENTS:
- A minimum of three years of successful experience with the design, specification, installation and support of local and wide area computer networks.
- Excellent prioritization and project management skills
- Microsoft Active Directory & Group Policy experience
- Microsoft SCCM experience preferred
- Microsoft Cloud Technologies including Azure and EMS are desirable
- Experience with IP routing and bandwidth management
- Wireless network experience
- Microsoft Windows 7 and above experience
- Endpoint deployment experience
- Sharepoint Experience highly desirable
- Good written and verbal communication skills
- Excellent customer service skills
- Proven technical expertise in desktop, network, server and peripheral device maintenance, installation and management
- Proven technical experience in Hardware and Software rollouts
- Willingness to learn and take direction
EDUCATION/TECHNICAL CERTIFICATIONS:
- Bachelors or Associates degree in technology related field (Highly desirable) or equivalent experience
- Industry certifications (CNE/MCSE/Network+/ITIL 3.0) highly desirable
- Must be able to pass Child Abuse History, Criminal, and Fingerprinting Clearances
- This is a full-time position offering medical, dental, vision and a 401K with company match
Not Specified
IT Service Desk Specialist (Desktop/Helpdesk)
Salary not disclosed
IT Service Desk Specialist Career Opportunity Our client who is a well-respected government agency is seeking an experienced IT Support Specialist.
This role will provide technical support to internal agency users in person, over the phone, and via remote tools.
The right candidate for this role will be highly skilled in troubleshooting, incident resolution, documentation, and possess a track record of providing exceptional customer service and satisfaction.
IT Service Desk Specialist Role and Responsibilities Serves as the primary escalation point for incoming queries and technical issues.
Manages and/or assigns projects and tasks toother team members as appropriate.
Advises, collaborates, and assists business units with system enhancements and modifications.
Provides technical assistance and support for incoming queries and technical issues related to systems, networking, phone system, audio/visual equipment, computer software (e.g., Windows 10, Microsoft Office, various browsers), hardware, etc.
Effectively provides user support over the phone, in person, and via remote tools.
Responds to user requests promptly, demonstrating courtesy and respect for customers to ensure complete problem resolution and satisfaction through appropriate follow-up.
Assists users with information security and privacy questions; provides directions for the correct action.
Supports telecommunication devices and services; assists users on various vendor wireless networks and telephony.
Distributes and reviews user equipment required; updates inventory asset management systems with assigned equipment; ensures equipment is clean, up-to-date, and operational.
Provides installation and assistance for laptops, desktops, printers, scanners, cell phones, air cards, landlines, networks, and other assigned peripherals.
Troubleshoots end-user problems; troubleshoots desktop and network printing problems for various vendor printing devices.
May be asked to train users on IT hardware and software (e.g., laptops, printers, login, email, etc.) Creates user support documentation and instructions.
Multi-task, prioritize problems, and manage time to ensure the timely resolution of incidents.
This individual will work in a team environment, is responsible for IT support and Telcom tickets, and demonstrates an ability to communicate with agency personnel beyond providing and receiving instructions.
Desktop Technician will provide day-to-day local remote desktop support, receive inbound calls, answer questions, troubleshoot, and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system.
Providing fault analysis to customers core operating systems and platforms, providing support, and applying desktop fault resolution for the approved application suite.
IT Service Desk Specialist Required Skills and Experience Minimum of 2-3 years of IT technical support.
Strong knowledge and experience installing, configuring, replacing, and supporting network infrastructure equipment, including servers, workstations (Windows/Mac), switches, routers, cabling, VoIP systems, etc.
Technical expertise should include Windows 10/11, MS Office 365, Active Directory, SCCM, utilization of GPOs, Enterprise anti-virus solutions, Helpdesk ticketing systems, and Azure.
Proficiency with imaging laptop computers 20h2,21h2, Microsoft Office 2010, Cisco network, and other authorized desktop applications.
Knowledge and proficiency in Mobile device management, including IOS and Android devices operating systems Enterprise encryption solutions, Windows PC/laptop management via Active Directory, and related software.
Willing to work off-hours and weekends when required for projects or emergency support.
Experience installing, configuring, and supporting network printers and audio/visual equipment.
Effective use of ticketing systems to tracked document incidents (ServiceNow and Salesforce is strongly preferred).
Highly detailed and process-oriented with advanced troubleshooting, incident resolution, and documentation skills.
Strong team leadership, time management, and coaching and mentoring skills.
Excellent customer service and communications kills are a must.
Punctual and able to work onsite daily #RT #DICEJOBS
This role will provide technical support to internal agency users in person, over the phone, and via remote tools.
The right candidate for this role will be highly skilled in troubleshooting, incident resolution, documentation, and possess a track record of providing exceptional customer service and satisfaction.
IT Service Desk Specialist Role and Responsibilities Serves as the primary escalation point for incoming queries and technical issues.
Manages and/or assigns projects and tasks toother team members as appropriate.
Advises, collaborates, and assists business units with system enhancements and modifications.
Provides technical assistance and support for incoming queries and technical issues related to systems, networking, phone system, audio/visual equipment, computer software (e.g., Windows 10, Microsoft Office, various browsers), hardware, etc.
Effectively provides user support over the phone, in person, and via remote tools.
Responds to user requests promptly, demonstrating courtesy and respect for customers to ensure complete problem resolution and satisfaction through appropriate follow-up.
Assists users with information security and privacy questions; provides directions for the correct action.
Supports telecommunication devices and services; assists users on various vendor wireless networks and telephony.
Distributes and reviews user equipment required; updates inventory asset management systems with assigned equipment; ensures equipment is clean, up-to-date, and operational.
Provides installation and assistance for laptops, desktops, printers, scanners, cell phones, air cards, landlines, networks, and other assigned peripherals.
Troubleshoots end-user problems; troubleshoots desktop and network printing problems for various vendor printing devices.
May be asked to train users on IT hardware and software (e.g., laptops, printers, login, email, etc.) Creates user support documentation and instructions.
Multi-task, prioritize problems, and manage time to ensure the timely resolution of incidents.
This individual will work in a team environment, is responsible for IT support and Telcom tickets, and demonstrates an ability to communicate with agency personnel beyond providing and receiving instructions.
Desktop Technician will provide day-to-day local remote desktop support, receive inbound calls, answer questions, troubleshoot, and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system.
Providing fault analysis to customers core operating systems and platforms, providing support, and applying desktop fault resolution for the approved application suite.
IT Service Desk Specialist Required Skills and Experience Minimum of 2-3 years of IT technical support.
Strong knowledge and experience installing, configuring, replacing, and supporting network infrastructure equipment, including servers, workstations (Windows/Mac), switches, routers, cabling, VoIP systems, etc.
Technical expertise should include Windows 10/11, MS Office 365, Active Directory, SCCM, utilization of GPOs, Enterprise anti-virus solutions, Helpdesk ticketing systems, and Azure.
Proficiency with imaging laptop computers 20h2,21h2, Microsoft Office 2010, Cisco network, and other authorized desktop applications.
Knowledge and proficiency in Mobile device management, including IOS and Android devices operating systems Enterprise encryption solutions, Windows PC/laptop management via Active Directory, and related software.
Willing to work off-hours and weekends when required for projects or emergency support.
Experience installing, configuring, and supporting network printers and audio/visual equipment.
Effective use of ticketing systems to tracked document incidents (ServiceNow and Salesforce is strongly preferred).
Highly detailed and process-oriented with advanced troubleshooting, incident resolution, and documentation skills.
Strong team leadership, time management, and coaching and mentoring skills.
Excellent customer service and communications kills are a must.
Punctual and able to work onsite daily #RT #DICEJOBS
Not Specified
Client Technology Manager
Salary not disclosed
The Client Technology Manager under the direction of the Senior Director of Technology Services provides technical leadership to the Client Technology team.
In this capacity Manager assists with development and planning, as well as executes the functional level activities of the Client Technology Division: Operating Systems and Productivity Application Lifecycle Management, Client Technology Hardware Lifecycle Management, Line-of-Business Application Support, Cloud Services Administration, Identity Management, IT Security, Telecommunications, Mobile Device Management, and Helpdesk.
Additionally, leads the Client Technology aspects of the broader Technology Projects; performs coordination of activities with other managers in the department; assures the consistency of policy execution, compliance with technical and administrative procedures as well as management direction; performs staff supervision and performance evaluation; all well as performs other related work as assigned.
Essential Job Functions: (Duties listed are not intended to be all inclusive nor to limit duties that might reasonably be assigned) Leads all phases of the client technology systems lifecycle management including requirements gathering, equipment selection, software selection, hardware and software deployment and configuration, integration, testing, commissioning, cutover, documentation, and ongoing operation support.
In coordination with Cyber Security and Technology Infrastructure leads establishment and maintenance of cyber security posture for entrusted client technology assets and systems through application of sound cyber security engineering principles and best practices implementation.
Leads helpdesk monitoring, troubleshooting and resolution efforts.
Acts as a final tier of Helpdesk and Client technology issues escalation, performs solution research, testing and implementation.
Takes part in the Incident Response activities as per established guidelines.
Leads Client Technology Asset Lifecycle Management, including: Maintenance of hardware and software inventory records.
Development and execution of the hardware and software Preventative Maintenance Plans.
Assessment of assets utilization, age, cyber security posture, and a recommendation if a corrective actions.
Supports Change Management, Configuration Management, Cyber Security Baseline management.
Leads Client Technology Team members help desk work order prioritization and execution verification.
Follows standard practices for systems documentation.
Coordinates with Sr.
Director of Technology Services in developing technical solutions and approaches; co-develops policies, tailored procedural documents, and work instructions.
Plans and manages the day-to-day activities of assigned sections, activities, and priorities.
Assures the most effective use of equipment and software consistent with the Agency’s needs.
Leads interviewing, selecting, training, and evaluating staff.
Leads cost analysis and cost forecasting in support of reporting requirements.
Leads bi-annual Client Technology aspects of the “Board Pick” activities as per established schedule.
Manage records created and received in compliance with the Hampton Roads Transit Records Management Policies and Procedures.
Performs all other related duties as required.
Required Knowledge, Abilities and Skills essential to Job Functions: Microsoft Entra ID Identity as a Service platform (Microsoft Azure) for hybrid cloud implementations.
Microsoft 365 Software as Service.
Enterprise-grade on-prem client technology management tools administration experience, including Active Directory, Group Policy, SCCM; cloud-based management tools.
Mobile Device Management system administration; mobile device provisioning concepts, Print and multi-function device administration central management tools.
Cyber Security management tools, including endpoint protection, log collection (SEIM), and patch management.
Installation, configuration, and maintenance of desktops and laptops running Windows and MAC OS Microsoft Windows client operating system expertise, including Windows OS image administration, application packaging, and deployment.
Audio/Video & Collaboration Systems implementation and operations.
Broad understanding of LAN communications, VPN technologies, cloud connectivity, etc.
Productivity software administration; line of business software administration.
Transit-specific software support.
Apply critical thinking to quickly identify problems and implement solutions with minimal downtime.
Utilize software and hardware diagnostic tools to identify, diagnose, and repair complex problems affecting system availability and performance.
Using logic and wholistic analysis identify the strengths and weaknesses of different approaches.
Be able to qualify decisions with solid reasoning and justification.
Ability to multitask and perform a multitude of administrative and engineering tasks at one time unsupervised.
Effectively collaborate in a team environment or work independently as needed.
Provide mentorship to others and perform knowledge transfer as required.
Maintain awareness of advances in information technology and developments in cyber security.
Communicate effectively both orally and in writing with different business and technology groups.
Poses strong work ethic.
Required Software Knowledge and Skills essential to Job Functions: Proficiency in using computer systems and the listed software applications associated with performance of assigned work is essential.
Advanced problem-solving skills associated with systems and software applications used is expected.
Software usage relevant to job duties will be evaluated.
Safety Responsibility: Perform all job duties and responsibilities in a safe manner to protect one’s self, fellow employees, and the public from injury or harm.
Ensure all employees and contractors are properly trained and understand all rules, safety policies, and procedures to perform their work functions safely.
Promote safety awareness by attending safety committee meetings and adhering to all safety procedures and policies.
Actively conduct workplace hazard analyses for all employees to maintain a safe work environment.
Encourage employee safety reporting program and communication of hazards to the Safety Department.
Responsible for the timely mitigation of all unacceptable and undesirable safety risks.
Accountable for safety performance within their functional area and achieving the agency’s safety goals.
Qualifications Training and/or Education: BS in Systems Engineering, Computer Science, Information Systems or Related Field.
Extensive relevant work experience in leu of formation education is acceptable.
Required Experience: The equivalent of a ten years of recent full-time, progressively growing professional experience in network infrastructure, data center operations, and client infrastructure support, including at least five years of increasingly responsible technical lead experience with at least three years as a senior support engineer or administrator of a large enterprise Information Technology environment with some personnel leadership responsibilities.
Licenses or Certificates: Possess a valid Driver's License.
Acquire a Virginia Driver's License within 60 days after the date of hire (in instances when an out of state license is not the applicant's current state of residence).
Microsoft Network and Security Certifications preferred.
Special Requirements: This position is classified as essential personnel.
FLSA Status: Exempt Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Unusual Demands: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work involves meeting multiple demands on a timely basis.
Duties may require some overtime.
In this capacity Manager assists with development and planning, as well as executes the functional level activities of the Client Technology Division: Operating Systems and Productivity Application Lifecycle Management, Client Technology Hardware Lifecycle Management, Line-of-Business Application Support, Cloud Services Administration, Identity Management, IT Security, Telecommunications, Mobile Device Management, and Helpdesk.
Additionally, leads the Client Technology aspects of the broader Technology Projects; performs coordination of activities with other managers in the department; assures the consistency of policy execution, compliance with technical and administrative procedures as well as management direction; performs staff supervision and performance evaluation; all well as performs other related work as assigned.
Essential Job Functions: (Duties listed are not intended to be all inclusive nor to limit duties that might reasonably be assigned) Leads all phases of the client technology systems lifecycle management including requirements gathering, equipment selection, software selection, hardware and software deployment and configuration, integration, testing, commissioning, cutover, documentation, and ongoing operation support.
In coordination with Cyber Security and Technology Infrastructure leads establishment and maintenance of cyber security posture for entrusted client technology assets and systems through application of sound cyber security engineering principles and best practices implementation.
Leads helpdesk monitoring, troubleshooting and resolution efforts.
Acts as a final tier of Helpdesk and Client technology issues escalation, performs solution research, testing and implementation.
Takes part in the Incident Response activities as per established guidelines.
Leads Client Technology Asset Lifecycle Management, including: Maintenance of hardware and software inventory records.
Development and execution of the hardware and software Preventative Maintenance Plans.
Assessment of assets utilization, age, cyber security posture, and a recommendation if a corrective actions.
Supports Change Management, Configuration Management, Cyber Security Baseline management.
Leads Client Technology Team members help desk work order prioritization and execution verification.
Follows standard practices for systems documentation.
Coordinates with Sr.
Director of Technology Services in developing technical solutions and approaches; co-develops policies, tailored procedural documents, and work instructions.
Plans and manages the day-to-day activities of assigned sections, activities, and priorities.
Assures the most effective use of equipment and software consistent with the Agency’s needs.
Leads interviewing, selecting, training, and evaluating staff.
Leads cost analysis and cost forecasting in support of reporting requirements.
Leads bi-annual Client Technology aspects of the “Board Pick” activities as per established schedule.
Manage records created and received in compliance with the Hampton Roads Transit Records Management Policies and Procedures.
Performs all other related duties as required.
Required Knowledge, Abilities and Skills essential to Job Functions: Microsoft Entra ID Identity as a Service platform (Microsoft Azure) for hybrid cloud implementations.
Microsoft 365 Software as Service.
Enterprise-grade on-prem client technology management tools administration experience, including Active Directory, Group Policy, SCCM; cloud-based management tools.
Mobile Device Management system administration; mobile device provisioning concepts, Print and multi-function device administration central management tools.
Cyber Security management tools, including endpoint protection, log collection (SEIM), and patch management.
Installation, configuration, and maintenance of desktops and laptops running Windows and MAC OS Microsoft Windows client operating system expertise, including Windows OS image administration, application packaging, and deployment.
Audio/Video & Collaboration Systems implementation and operations.
Broad understanding of LAN communications, VPN technologies, cloud connectivity, etc.
Productivity software administration; line of business software administration.
Transit-specific software support.
Apply critical thinking to quickly identify problems and implement solutions with minimal downtime.
Utilize software and hardware diagnostic tools to identify, diagnose, and repair complex problems affecting system availability and performance.
Using logic and wholistic analysis identify the strengths and weaknesses of different approaches.
Be able to qualify decisions with solid reasoning and justification.
Ability to multitask and perform a multitude of administrative and engineering tasks at one time unsupervised.
Effectively collaborate in a team environment or work independently as needed.
Provide mentorship to others and perform knowledge transfer as required.
Maintain awareness of advances in information technology and developments in cyber security.
Communicate effectively both orally and in writing with different business and technology groups.
Poses strong work ethic.
Required Software Knowledge and Skills essential to Job Functions: Proficiency in using computer systems and the listed software applications associated with performance of assigned work is essential.
Advanced problem-solving skills associated with systems and software applications used is expected.
Software usage relevant to job duties will be evaluated.
Safety Responsibility: Perform all job duties and responsibilities in a safe manner to protect one’s self, fellow employees, and the public from injury or harm.
Ensure all employees and contractors are properly trained and understand all rules, safety policies, and procedures to perform their work functions safely.
Promote safety awareness by attending safety committee meetings and adhering to all safety procedures and policies.
Actively conduct workplace hazard analyses for all employees to maintain a safe work environment.
Encourage employee safety reporting program and communication of hazards to the Safety Department.
Responsible for the timely mitigation of all unacceptable and undesirable safety risks.
Accountable for safety performance within their functional area and achieving the agency’s safety goals.
Qualifications Training and/or Education: BS in Systems Engineering, Computer Science, Information Systems or Related Field.
Extensive relevant work experience in leu of formation education is acceptable.
Required Experience: The equivalent of a ten years of recent full-time, progressively growing professional experience in network infrastructure, data center operations, and client infrastructure support, including at least five years of increasingly responsible technical lead experience with at least three years as a senior support engineer or administrator of a large enterprise Information Technology environment with some personnel leadership responsibilities.
Licenses or Certificates: Possess a valid Driver's License.
Acquire a Virginia Driver's License within 60 days after the date of hire (in instances when an out of state license is not the applicant's current state of residence).
Microsoft Network and Security Certifications preferred.
Special Requirements: This position is classified as essential personnel.
FLSA Status: Exempt Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Unusual Demands: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work involves meeting multiple demands on a timely basis.
Duties may require some overtime.
Not Specified
J
IT Services Administrator
🏢 Jobot
Salary not disclosed
IT Services Administrator II This Jobot Job is hosted by: Melanie Courtney Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.
Salary: $55,000
- $65,000 per year A bit about us: Our client was established to bring together industry-leading residential and commercial HVAC, electrical, and plumbing companies.
Why join us? Health, Vision, and Dental Insurance, Voluntary Life and AD&D, 401K with up to a 4% employer match, Paid holidays, vacation, and sick leave Job Details Are you a tech-savvy problem solver with a passion for helping others? Do you thrive in fast-paced environments and enjoy working with new technology? If so, we have the perfect opportunity for you! We are looking for an IT Services Administrator II to help provide comprehensive IT administration and support to ensure the seamless operation of our IT systems.
This role requires proficiency in Level 2/3 support, desktop support, mobile device management (MDM), mobile security, cybersecurity, Microsoft Azure and Entra services, asset management, and a strong understanding of networking.
The IT Services Administrator II will troubleshoot complex technical issues, mentor and collaborate with other, account administration and help support user issues.
This is a remote/hybrid role, primarily involving remote work.
However, candidates must reside within a 60-minute commute of a local Collaboration Center or Brand to ensure timely response to any on-site requirements on an as-needed basis.
While these visits may be infrequent, the ability to promptly address on-site requirements is essential.
1.1 Responsibilities Provide technical support for hardware, software, and networking issues across servers, desktops, laptops, and mobile devices.
Support local/remote network systems, including Ubiquiti, and manage Intune/Entra, Microsoft Teams, and Exchange.
Conduct regular security audits and risk assessments.
Respond to and manage cybersecurity incidents.
Conduct desktop support, including installations, upgrades, and patch management.
Support mobile devices like iOS or Android tablets or phones, including Mobile Device Management (MDM) solutions.
Coordinate and administer Entra (Azure) directory services, user authentication and privileges, across multiple tenants Provide support for Office 365, including SharePoint and OneDrive.
Support of low-code Microsoft PowerApps and/or Power Automate.
Support of Microsoft M365 Copilot, ChatGPT for Business, and other agentic AI services Document and track support requests, ensuring timely resolution.
Coordinate and manage IT incident response, ensuring timely resolution and documentation of incidents.
Adheer to IT change management processes to ensure smooth transitions and minimal disruption to services.
Help support disaster recovery plans to ensure business continuity in case of major IT failures.
Assist with asset management, ensuring accurate tracking, deployment, and lifecycle management of IT equipment.
Document processes, procedures, and resolutions to ensure knowledge sharing and continuity.
Participate in an on-call rotation to provide timely support and resolution of issues as they arise.
Mentor and guide team members, providing support as needed.
Collaborate with others to implement and maintain IT policies and security protocols.
Coordinate with external vendors and service providers to ensure quality and timely IT support and service delivery.
Identify and recommend opportunities for continuous improvement in IT processes and procedures.
1.2 Non-Essential Responsibilities Performs other functions as assigned.
1.3 Knowledge, Skills, and Abilities or “The Ideal Candidate will have” 3+ years in an IT Support role, with Level 2 or 3 support experience.
Strong understanding of networking, server administration, and cloud platforms like Azure.
Strong knowledge of Microsoft Teams, Exchange, Office 365 administration and Intune/Entra or Active Directory.
Hands-On experience with MDM tools such as Intune, Kandji, Jamf, or AirWatch.
Understanding of networking concepts such as DNS, DHCP, VLANs, and VPNs.
Knowledge of local network systems, particularly Ubiquiti.
Experience with Datto RMM or similar support tools and ITSM suites like Kaseya 365, including CMDB tools like IT Glue.
Proficiency with Windows environments, macOS a plus.
Experience with managed cybersecurity platforms and EDR (endpoint protection, detection, and response) solutions.
Strong problem-solving skills and a keen attention to detail.
Strong organizational skills and attention to detail.
Strong interpersonal skills: such as telephony skills, communication skills, active listening, and customer care.
Strong ability to provide a high level of support with a customer-first attitude.
Strong ability to analyze information and use logic and process to address work-related issues and problems.
Ability to seek out opportunities to increase internal user satisfaction and deepen client relationships.
Ability to multi-task and prioritize workload.
Ability to meet deadlines.
Maintain and secure sensitive/confidential information.
Ability to work proficiently with Microsoft Word, PowerPoint, Outlook, and Excel.
Average manual dexterity work using a PC, phone, sorting, filing, and other office machines.
Ability to work weekends and overnight hours as needed.
1.4 Work Conditions and Physical Demands Primarily sedentary work in a general home or office environment Ability to communicate and exchange information Ability to comprehend and interpret documents and data Requires occasional standing, walking, lifting, and moving objects (up to 50 lbs.) Requires manual dexterity to use computer, telephone, and peripherals May be required to work extended hours for special business needs Ability to work in the office or on site as required Must reside within a 60-minute commute of a local Collaboration Center or Brand to ensure timely response to any on-site requirements on an as-needed basis.
1.5 Minimum Education Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent technical training/experience.
Additional years of experience can be considered in lieu of a degree.
1.6 Certifications (Required/Desired) Desirable, any relevant certification, including but not limited to: CompTIA A+ CompTIA Network+ CompTIA Security+ Microsoft Certified: Security, Compliance, and Identity Fundamentals Microsoft 365 Certified: Fundamentals certifications Microsoft Certified: Modern Desktop Administrator Associate Microsoft 365 Certified: Modern Desktop Administrator Associate Microsoft 365 Certified: Messaging Administrator Associate Microsoft Certified: Windows Virtual Desktop Specialty Microsoft Certified: Security Operations Analyst Associate Microsoft 365 Certified: Security Administrator Associate Microsoft Certified: Information Protection Administrator Associate Microsoft 365 Certified: Enterprise Administrator Expert Microsoft 365 Certified: Teams Administrator Associate MCP (Microsoft Certified Professional) MCSE (Microsoft Certified Systems Engineer) CISSP (Certified Information Systems Security Professional) 1.7 Minimum Related Work Experience Minimum 3 years’ experience troubleshooting software and hardware issues, including desktops and laptops, with a strong background in IT infrastructure, systems engineering, network, and project management.
Experience with installation, configuration, security patching, and troubleshooting of MS Windows OS.
Proficiency in Microsoft technologies, including but not limited to Active Directory (AD), Entra, Intune, and MECM/SCCM.
Experience with scripting and deploying services using PowerShell.
Understanding of application packaging and delivery.
Knowledge of Modern Desktop Administration (deploying, configuring, securing, managing, and monitoring devices and client applications in an enterprise environment).
Familiarity with network protocols and troubleshooting.
Experience with network configuration and management, including routers, switches, and firewalls.
Understanding of network security principles and practices, including VPNs, encryption, and intrusion detection/prevention systems.
Experience with security patch management and vulnerability assessments.
Excellent communication and verbal skills, as well as business acumen.
Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.
Jobot is an Equal Opportunity Employer.
We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws.
Jobot also prohibits harassment of applicants or employees based on any of these protected categories.
It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.
Sometimes Jobot is required to perform background checks with your authorization.
Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at /legal.
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners.
Frequency varies for text messages.
Message and data rates may apply.
Carriers are not liable for delayed or undelivered messages.
You can reply STOP to cancel and HELP for help.
You can access our privacy policy here: /privacy-policy
Salary: $55,000
- $65,000 per year A bit about us: Our client was established to bring together industry-leading residential and commercial HVAC, electrical, and plumbing companies.
Why join us? Health, Vision, and Dental Insurance, Voluntary Life and AD&D, 401K with up to a 4% employer match, Paid holidays, vacation, and sick leave Job Details Are you a tech-savvy problem solver with a passion for helping others? Do you thrive in fast-paced environments and enjoy working with new technology? If so, we have the perfect opportunity for you! We are looking for an IT Services Administrator II to help provide comprehensive IT administration and support to ensure the seamless operation of our IT systems.
This role requires proficiency in Level 2/3 support, desktop support, mobile device management (MDM), mobile security, cybersecurity, Microsoft Azure and Entra services, asset management, and a strong understanding of networking.
The IT Services Administrator II will troubleshoot complex technical issues, mentor and collaborate with other, account administration and help support user issues.
This is a remote/hybrid role, primarily involving remote work.
However, candidates must reside within a 60-minute commute of a local Collaboration Center or Brand to ensure timely response to any on-site requirements on an as-needed basis.
While these visits may be infrequent, the ability to promptly address on-site requirements is essential.
1.1 Responsibilities Provide technical support for hardware, software, and networking issues across servers, desktops, laptops, and mobile devices.
Support local/remote network systems, including Ubiquiti, and manage Intune/Entra, Microsoft Teams, and Exchange.
Conduct regular security audits and risk assessments.
Respond to and manage cybersecurity incidents.
Conduct desktop support, including installations, upgrades, and patch management.
Support mobile devices like iOS or Android tablets or phones, including Mobile Device Management (MDM) solutions.
Coordinate and administer Entra (Azure) directory services, user authentication and privileges, across multiple tenants Provide support for Office 365, including SharePoint and OneDrive.
Support of low-code Microsoft PowerApps and/or Power Automate.
Support of Microsoft M365 Copilot, ChatGPT for Business, and other agentic AI services Document and track support requests, ensuring timely resolution.
Coordinate and manage IT incident response, ensuring timely resolution and documentation of incidents.
Adheer to IT change management processes to ensure smooth transitions and minimal disruption to services.
Help support disaster recovery plans to ensure business continuity in case of major IT failures.
Assist with asset management, ensuring accurate tracking, deployment, and lifecycle management of IT equipment.
Document processes, procedures, and resolutions to ensure knowledge sharing and continuity.
Participate in an on-call rotation to provide timely support and resolution of issues as they arise.
Mentor and guide team members, providing support as needed.
Collaborate with others to implement and maintain IT policies and security protocols.
Coordinate with external vendors and service providers to ensure quality and timely IT support and service delivery.
Identify and recommend opportunities for continuous improvement in IT processes and procedures.
1.2 Non-Essential Responsibilities Performs other functions as assigned.
1.3 Knowledge, Skills, and Abilities or “The Ideal Candidate will have” 3+ years in an IT Support role, with Level 2 or 3 support experience.
Strong understanding of networking, server administration, and cloud platforms like Azure.
Strong knowledge of Microsoft Teams, Exchange, Office 365 administration and Intune/Entra or Active Directory.
Hands-On experience with MDM tools such as Intune, Kandji, Jamf, or AirWatch.
Understanding of networking concepts such as DNS, DHCP, VLANs, and VPNs.
Knowledge of local network systems, particularly Ubiquiti.
Experience with Datto RMM or similar support tools and ITSM suites like Kaseya 365, including CMDB tools like IT Glue.
Proficiency with Windows environments, macOS a plus.
Experience with managed cybersecurity platforms and EDR (endpoint protection, detection, and response) solutions.
Strong problem-solving skills and a keen attention to detail.
Strong organizational skills and attention to detail.
Strong interpersonal skills: such as telephony skills, communication skills, active listening, and customer care.
Strong ability to provide a high level of support with a customer-first attitude.
Strong ability to analyze information and use logic and process to address work-related issues and problems.
Ability to seek out opportunities to increase internal user satisfaction and deepen client relationships.
Ability to multi-task and prioritize workload.
Ability to meet deadlines.
Maintain and secure sensitive/confidential information.
Ability to work proficiently with Microsoft Word, PowerPoint, Outlook, and Excel.
Average manual dexterity work using a PC, phone, sorting, filing, and other office machines.
Ability to work weekends and overnight hours as needed.
1.4 Work Conditions and Physical Demands Primarily sedentary work in a general home or office environment Ability to communicate and exchange information Ability to comprehend and interpret documents and data Requires occasional standing, walking, lifting, and moving objects (up to 50 lbs.) Requires manual dexterity to use computer, telephone, and peripherals May be required to work extended hours for special business needs Ability to work in the office or on site as required Must reside within a 60-minute commute of a local Collaboration Center or Brand to ensure timely response to any on-site requirements on an as-needed basis.
1.5 Minimum Education Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent technical training/experience.
Additional years of experience can be considered in lieu of a degree.
1.6 Certifications (Required/Desired) Desirable, any relevant certification, including but not limited to: CompTIA A+ CompTIA Network+ CompTIA Security+ Microsoft Certified: Security, Compliance, and Identity Fundamentals Microsoft 365 Certified: Fundamentals certifications Microsoft Certified: Modern Desktop Administrator Associate Microsoft 365 Certified: Modern Desktop Administrator Associate Microsoft 365 Certified: Messaging Administrator Associate Microsoft Certified: Windows Virtual Desktop Specialty Microsoft Certified: Security Operations Analyst Associate Microsoft 365 Certified: Security Administrator Associate Microsoft Certified: Information Protection Administrator Associate Microsoft 365 Certified: Enterprise Administrator Expert Microsoft 365 Certified: Teams Administrator Associate MCP (Microsoft Certified Professional) MCSE (Microsoft Certified Systems Engineer) CISSP (Certified Information Systems Security Professional) 1.7 Minimum Related Work Experience Minimum 3 years’ experience troubleshooting software and hardware issues, including desktops and laptops, with a strong background in IT infrastructure, systems engineering, network, and project management.
Experience with installation, configuration, security patching, and troubleshooting of MS Windows OS.
Proficiency in Microsoft technologies, including but not limited to Active Directory (AD), Entra, Intune, and MECM/SCCM.
Experience with scripting and deploying services using PowerShell.
Understanding of application packaging and delivery.
Knowledge of Modern Desktop Administration (deploying, configuring, securing, managing, and monitoring devices and client applications in an enterprise environment).
Familiarity with network protocols and troubleshooting.
Experience with network configuration and management, including routers, switches, and firewalls.
Understanding of network security principles and practices, including VPNs, encryption, and intrusion detection/prevention systems.
Experience with security patch management and vulnerability assessments.
Excellent communication and verbal skills, as well as business acumen.
Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.
Jobot is an Equal Opportunity Employer.
We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws.
Jobot also prohibits harassment of applicants or employees based on any of these protected categories.
It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.
Sometimes Jobot is required to perform background checks with your authorization.
Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at /legal.
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners.
Frequency varies for text messages.
Message and data rates may apply.
Carriers are not liable for delayed or undelivered messages.
You can reply STOP to cancel and HELP for help.
You can access our privacy policy here: /privacy-policy
Not Specified
O
OEM Tester
Salary not disclosed
Exp: 5 to 8 years Work Model & Expectations • Work from office: 5 days a week • Working hours: 8:00 AM – 5:00 PM or 9:00 AM – 6:00 PM • Weekend support: o ~3 hours, planned well in advance o Typically once or twice a month o Overtime will be paid Role Overview – QA Engineer • Focus: Consumer products (upcoming desktop platform) • Writing and executing test case • Manual testing • Windows-based testing • Uploading test results • Bug tracking and reporting • Strong Windows testing experience • Debugging tools: WinDbg, KDNet • Memory debugging knowledge • Experience with Client & AMD platforms • OEM system testing experience • CUDA knowledge preferred • Overall experience: 5–8 years Exp: 5 to 8 years Work Model & Expectations • Work from office: 5 days a week • Working hours: 8:00 AM – 5:00 PM or 9:00 AM – 6:00 PM • Weekend support: o ~3 hours, planned well in advance o Typically once or twice a month o Overtime will be paid Role Overview – QA Engineer • Focus: Consumer products (upcoming desktop platform) • Writing and executing test case • Manual testing • Windows-based testing • Uploading test results • Bug tracking and reporting • Strong Windows testing experience • Debugging tools: WinDbg, KDNet • Memory debugging knowledge • Experience with Client & AMD platforms • OEM system testing experience • CUDA knowledge preferred • Overall experience: 5–8 years
Not Specified
S
Senior Engineer
Salary not disclosed
Starfish Computer Corporation’s Managed Services Engineer (Level 3) is responsible for the on-going and continuous operation of our clients’ Information technology environments.Highly trained and certified, the Engineer, Level 3, is an expert in infrastructure technologies including networking (switching, routing, command lines, dynamic / static routes), security, servers and domains, virtualization, data storage and recovery.
The Engineer, Level 3, is assigned as the primary person to oversee and own all technical aspects of the assigned clients’ environments and projects. They work in concert with Starfish Computer Corporation’s internal Help Desk and technical resources (with dedicated Level 1 and Level 2 support), the client’s own on-site support technicians (if any), and other Starfish team members to deliver managed services offerings and project executions to our clients that are “best in class”.
Job Functions & Responsibilities:
- Install, configure, monitor, and maintain network equipment, including routers, switches, and firewalls, across multi-vendor environments (Cisco IOS and HPE Aruba).
- Design, implement, and manage IP addressing schemes, including subnetting and supernetting, to optimize network performance and security.
- Configure and manage VLANs to segment network traffic, enhance security, and improve network efficiency.
- Routing & Switching: Implement and troubleshoot both static and dynamic routing protocols (e.g., OSPF, BGP, EIGRP) to ensure efficient data flow and high availability.
- Troubleshooting & Resolution: Monitor network performance, identify issues, and troubleshoot complex network problems using various tools and techniques (e.g., packet captures, CLI tools).
- Manage, support, install and upgrade Microsoft servers in physical and virtual environments.
- Optimize the client’s service offering including Microsoft platforms, IP networking, telephony platforms, storage and data protection and recovery, mobile devices, servers, laptops, desktops, virtualization.
- Coordinate efforts on behalf of assigned clients between themselves, client support teams and Starfish internal resources.
- Act as the lead technical resource for assigned managed services clients.
- Ensure that the client environment is comprehensively documented and keep Starfish internal management systems up-to-date.
- Create preventative maintenance plans with detailed instructions that Level 1 and Level 2 engineers can reliably execute – either remotely or at client site.
- Work directly with Level 1 and Level 2 engineers to identify and resolve potential or on-going problems.
- Recommend capacity and performance plans for assigned client environments.
- Evaluate and schedule appropriate response to scheduled or unscheduled outage notifications.
- Coordinate and manage upgrades or changes in the client’s environment.
- Determine root cause analysis of service outages and complete or coordinate resolutions.
- Documents, tracks, and monitors all incoming service requests to completion
- Assists in the preparation of client and prospect proposals and project plans including timeframes, budget estimates (time) and project milestones
- Be the lead technical resource for the assigned clients’ projects while maintaining a balance between the roles of project manager and technical advisor
- Ensures personally that all support tickets classified as P2 or P1 have been resolved
- Completes and closes out service orders within service ticket application
General Requirements & Information:
- Working locations include a mix of the office (in-office work is required during on-boarding period), remote and client locations.
- Full-time position
- Competitive salary and benefits package
- Ability to travel locally to various client locations
- Participate in an on-call support rotation (current rotation is once every eight (8) weeks)
Technical Requirements, Skills & Experience:
- Two years of on-site client experience or MSP experience
- 5-7 years of experience in IT support, customer service, help desk, or call center operations working in a multi-customer environment
- In-depth knowledge of Cisco IOS and/or Aruba AOS/Aruba CX operating systems.
- Strong understanding of networking principles and protocols (TCP/IP, DNS, DHCP).
- Expertise in IP subnetting, supernetting, and VLAN configurations.
- Proficiency in configuring static routes and dynamic routing protocols.
- Active Directory, 0365, VMware and/or Hyper-V skills and integration experience
- Experience supporting MS Windows Server, MS Exchange and MS SQL
- Experience with Watchguard (preferred) or related firewalls
- Demonstrable experience with vendor management
- Working knowledge of infrastructure monitoring tools
- Creates and maintains network and system documentation
- Strong technical troubleshooting and communications skills
- Excellent client relationship management skills
- Cisco CNA or Cisco CCIE preferred, but not required.
- CompTIA A+, Network+, and Security+ preferred, but not required.
- MCITP, MCSE certification a plus
- 4-year degree or equivalent work experience
Not Specified
D
Computer Support Specialist II
🏢 Dunhill Professional Search
Salary not disclosed
Computer Support Specialist II Location: On-site, Ames, IA US Citizen We are seeking a Computer Support Specialist II in support of the DOE CBOSS program.
This is a great opportunity for someone who thrives in a hands-on environment and enjoys solving complex technical problems.
Job Description: The Service Desk (Tier II) Deskside Support Contractor will provide advanced technical support to troubleshoot, repair, deploy, maintain/ update/ patch and install customer computing devices, peripherals, software, and associated IT assets at on-site locations.
This role requires hands-on expertise in hardware and software maintenance, strong customer service skills, and the ability to support both routine and specialized IT needs.
The contractor will ensure reliable IT operations for SC employees, including executive staff, across on-site and occasional off-site environments.
Deliver deskside (Tier II) support for troubleshooting, repair, deployment, and installation of computing devices, peripherals, software, and IT assets.
Respond to assigned incidents and service requests tickets according to assigned criticality and established SLAs.
Perform routine device and software maintenance, including proactive updates, patches, diagnostics, and optimization to minimize downtime.
Manage and maintain a loaner pool of mobile devices and peripherals (laptops, smartphones, tablets, projectors, etc.) for short-term employee use.
Prepare obsolete computers, peripherals, and software for excess, ensuring secure data removal from hard drives in compliance with DOE, NIST, and OIM guidance/orders.
Ensure availability, functionality, and proper tracking of IT assets, supporting readiness for new device types and technologies.
Provide IT equipment setup and services for SC meetings, ensuring operational readiness; support may be required off-site.
Install, operate, and maintain videoconference systems; deliver customer training and instructional documentation for system use.
Provide executive staff off-site support (approximately once or twice per year) to ensure access to SC Government Furnished Equipment (GFE) and automated services.
Support existing and emerging technologies, including Apple devices (iPhones, iPads, desktops, laptops) and other standard/future product suites.
Assist users with VPN and virtual desktop infrastructure (VDI) troubleshooting, leveraging secure remote access tools.
Maintain proficiency through ongoing certifications and training to align with technological advancements and regulatory changes.
Adapt to evolving technologies, platforms, and organizational priorities to ensure continued alignment with SC needs.
Maintain approved ticketing and tracking system to log, monitor, and document all user interactions, resolutions, escalations, and follow-ups.
Demonstrate analytical thinking in performing root cause analysis by efficiently diagnosing and resolving technical issues.
Document any lessons learned in tickets and knowledge base to enable earlier incident resolution by tier 1 support.
Minimum Qualifications Bachelors degree or technical or trade school training preferred.
5+ years experience Other Job Specific Skills Foundational knowledge equivalent to industry-recognized certifications such as CompTIA A+, ITIL v4 Foundations, or HDI Certification.
Hands-on experience with deskside support, including hardware/software troubleshooting, deployment, and maintenance.
Proficiency in supporting Apple devices and Microsoft-based environments.
Knowledge of secure data removal practices aligned with DOE, NIST, and OIM standards.
Strong customer service and communication skills, with the ability to train and document processes for end-users.
Flexibility to support off-site meetings and executive staff as required.
Commitment to continuous learning and certification to remain current with emerging technologies and regulatory requirements.
Strong understanding of deskside issues related to: Operating systems (Windows, macOS), Office productivity platforms (Microsoft 365), Cloud collaboration tools, Mobile devices (iOS, Android), Common peripherals and communication services.
#cjpost Evaluate new technology hardware and software Resolve technical hardware and software issues Resolve hardware and software problems Resolve software and hardware problems Call from computer users concerning hardware and software system operations Help resolve hardware or software problems Manage software support and maintenance Troubleshoot and provide technical support for software, hardware, and network access issues Resolve possible hardware, software and network problems Providing end-user support for desktop and network-related problems End users in use of hardware and software Centered support to all users on all software applications Diagnosing and resolving technical hardware and software issues Resolve technical hardware, software and telephone issues Assist with off-site support for client functions Interpret problems and provide technical support for hardware, software, and systems Evaluate user requests for problems with hardware and software Provide the following technical services to project staff: computer troubleshooting, technical support for software and hardware, staff support and training Assist with network software installation and problem troubleshooting Providing technical assistance and support related to computer systems, hardware, and software
This is a great opportunity for someone who thrives in a hands-on environment and enjoys solving complex technical problems.
Job Description: The Service Desk (Tier II) Deskside Support Contractor will provide advanced technical support to troubleshoot, repair, deploy, maintain/ update/ patch and install customer computing devices, peripherals, software, and associated IT assets at on-site locations.
This role requires hands-on expertise in hardware and software maintenance, strong customer service skills, and the ability to support both routine and specialized IT needs.
The contractor will ensure reliable IT operations for SC employees, including executive staff, across on-site and occasional off-site environments.
Deliver deskside (Tier II) support for troubleshooting, repair, deployment, and installation of computing devices, peripherals, software, and IT assets.
Respond to assigned incidents and service requests tickets according to assigned criticality and established SLAs.
Perform routine device and software maintenance, including proactive updates, patches, diagnostics, and optimization to minimize downtime.
Manage and maintain a loaner pool of mobile devices and peripherals (laptops, smartphones, tablets, projectors, etc.) for short-term employee use.
Prepare obsolete computers, peripherals, and software for excess, ensuring secure data removal from hard drives in compliance with DOE, NIST, and OIM guidance/orders.
Ensure availability, functionality, and proper tracking of IT assets, supporting readiness for new device types and technologies.
Provide IT equipment setup and services for SC meetings, ensuring operational readiness; support may be required off-site.
Install, operate, and maintain videoconference systems; deliver customer training and instructional documentation for system use.
Provide executive staff off-site support (approximately once or twice per year) to ensure access to SC Government Furnished Equipment (GFE) and automated services.
Support existing and emerging technologies, including Apple devices (iPhones, iPads, desktops, laptops) and other standard/future product suites.
Assist users with VPN and virtual desktop infrastructure (VDI) troubleshooting, leveraging secure remote access tools.
Maintain proficiency through ongoing certifications and training to align with technological advancements and regulatory changes.
Adapt to evolving technologies, platforms, and organizational priorities to ensure continued alignment with SC needs.
Maintain approved ticketing and tracking system to log, monitor, and document all user interactions, resolutions, escalations, and follow-ups.
Demonstrate analytical thinking in performing root cause analysis by efficiently diagnosing and resolving technical issues.
Document any lessons learned in tickets and knowledge base to enable earlier incident resolution by tier 1 support.
Minimum Qualifications Bachelors degree or technical or trade school training preferred.
5+ years experience Other Job Specific Skills Foundational knowledge equivalent to industry-recognized certifications such as CompTIA A+, ITIL v4 Foundations, or HDI Certification.
Hands-on experience with deskside support, including hardware/software troubleshooting, deployment, and maintenance.
Proficiency in supporting Apple devices and Microsoft-based environments.
Knowledge of secure data removal practices aligned with DOE, NIST, and OIM standards.
Strong customer service and communication skills, with the ability to train and document processes for end-users.
Flexibility to support off-site meetings and executive staff as required.
Commitment to continuous learning and certification to remain current with emerging technologies and regulatory requirements.
Strong understanding of deskside issues related to: Operating systems (Windows, macOS), Office productivity platforms (Microsoft 365), Cloud collaboration tools, Mobile devices (iOS, Android), Common peripherals and communication services.
#cjpost Evaluate new technology hardware and software Resolve technical hardware and software issues Resolve hardware and software problems Resolve software and hardware problems Call from computer users concerning hardware and software system operations Help resolve hardware or software problems Manage software support and maintenance Troubleshoot and provide technical support for software, hardware, and network access issues Resolve possible hardware, software and network problems Providing end-user support for desktop and network-related problems End users in use of hardware and software Centered support to all users on all software applications Diagnosing and resolving technical hardware and software issues Resolve technical hardware, software and telephone issues Assist with off-site support for client functions Interpret problems and provide technical support for hardware, software, and systems Evaluate user requests for problems with hardware and software Provide the following technical services to project staff: computer troubleshooting, technical support for software and hardware, staff support and training Assist with network software installation and problem troubleshooting Providing technical assistance and support related to computer systems, hardware, and software
Not Specified
D
Enterprise System Monitoring Integration Engineer
🏢 Dunhill Professional Search
Salary not disclosed
Seeking a Systems Engineer to support federal client with enterprise monitoring of distributed systems.
The candidate will have 5 years of experience demonstrating comprehensive knowledge of key tasks in one or more system monitoring software packages to include DataDog, Dynatrace, IBM Omnibus, IBM NOI (Netcool Operations Insight), HP APM (App Performance Manager), Operations Center, Topaz (MicroFocus), or Operations Center MVS.
The installation, configuration, and management of these tools to include working with the application teams to gather requirements and tune the systems for alert thresholds.
Supporting after hours incidents as needed.
Architecture and Deployment: Engineer and deploy monitoring agents, collectors, and integrations across Windows, Linux, and virtualized environments.
Develop and maintain integrations between monitoring systems and IT Service Management (ITSM) tools for incident generation (ServiceNow), CMDB synchronization, and workflow automation.
Write scripts and use APIs for automation, data processing, and integration between disparate systems.
Provide root cause analysis and troubleshooting for monitoring and integration issues, working with support teams to resolve incidents.
Develop operational procedures, runbooks, and "as-built" documentation.
Implement solutions with security and compliance requirements in mind, such as STIGs and FISMA.
Minimum Qualifications Bachelor’s Degree required or equivalent relevant experience.
Master’s Degree preferred.
8-10 years of relevant experience to include: 5 years of experience in IT enterprise monitoring system design, implementation, and Level 3 support activities, 5 years of experience as an administrator of IBM AIX and or Red Hat Linux servers, 3 years of experience collecting requirements from application owners and implementing those requirements.
US Citizenship Hybrid in Chantilly or Ashburn, VA Maintain and install computer hardware Maintain local area network systems Resolve personal computer hardware and software problems Configure user-level system hardware, software, and network equipment Maintain communications systems between departmental personal computer and network systems and other Library computer systems Resolve technical hardware and software issues Resolve hardware and software problems Supporting voice-related systems including conferencing systems Perform computer hardware/software related repairs including refreshing the operating system Investigate and resolve computer software and hardware problems Provide technical support for routine user hardware and software problems Configure network-based software (operating systems, applications systems) and hardware systems to address voice, video and data services Operate, maintain, and support software/ hardware systems Configure and troubleshoot desktop systems, workstations, servers and network issues Install and configure hardware and software in systems Assist in installation, maintenance and support of end-point network hardware, software, and operating systems Provide software and system troubleshooting and support Provide technical support for all Enterprise systems, including hardware and operating systems Provide installation, maintenance and troubleshooting support of information systems applications and related peripheral hardware Troubleshoot servers and network-related equipmentRequired Skills and Qualifications 5+ years of hands-on experience in enterprise monitoring and IT infrastructure management.
Proficiency with Windows Server and Linux (e.g., RHEL, CentOS).
Strong skills in scripting languages such as GO, and Python, and experience with REST APIs.
Solid understanding of networking concepts like TCP/IP, DNS, and protocols like SNMP, NetFlow, and syslog.
Experience with virtualization platforms like VMware vSphere or Hyper-V.
Experience integrating with ServiceNow.
Experience with log aggregation and monitoring tools like Splunk.
After hours support of incidents as needed.
Ability to solve complex technical problems and work under pressure.
The candidate will have 5 years of experience demonstrating comprehensive knowledge of key tasks in one or more system monitoring software packages to include DataDog, Dynatrace, IBM Omnibus, IBM NOI (Netcool Operations Insight), HP APM (App Performance Manager), Operations Center, Topaz (MicroFocus), or Operations Center MVS.
The installation, configuration, and management of these tools to include working with the application teams to gather requirements and tune the systems for alert thresholds.
Supporting after hours incidents as needed.
Architecture and Deployment: Engineer and deploy monitoring agents, collectors, and integrations across Windows, Linux, and virtualized environments.
Develop and maintain integrations between monitoring systems and IT Service Management (ITSM) tools for incident generation (ServiceNow), CMDB synchronization, and workflow automation.
Write scripts and use APIs for automation, data processing, and integration between disparate systems.
Provide root cause analysis and troubleshooting for monitoring and integration issues, working with support teams to resolve incidents.
Develop operational procedures, runbooks, and "as-built" documentation.
Implement solutions with security and compliance requirements in mind, such as STIGs and FISMA.
Minimum Qualifications Bachelor’s Degree required or equivalent relevant experience.
Master’s Degree preferred.
8-10 years of relevant experience to include: 5 years of experience in IT enterprise monitoring system design, implementation, and Level 3 support activities, 5 years of experience as an administrator of IBM AIX and or Red Hat Linux servers, 3 years of experience collecting requirements from application owners and implementing those requirements.
US Citizenship Hybrid in Chantilly or Ashburn, VA Maintain and install computer hardware Maintain local area network systems Resolve personal computer hardware and software problems Configure user-level system hardware, software, and network equipment Maintain communications systems between departmental personal computer and network systems and other Library computer systems Resolve technical hardware and software issues Resolve hardware and software problems Supporting voice-related systems including conferencing systems Perform computer hardware/software related repairs including refreshing the operating system Investigate and resolve computer software and hardware problems Provide technical support for routine user hardware and software problems Configure network-based software (operating systems, applications systems) and hardware systems to address voice, video and data services Operate, maintain, and support software/ hardware systems Configure and troubleshoot desktop systems, workstations, servers and network issues Install and configure hardware and software in systems Assist in installation, maintenance and support of end-point network hardware, software, and operating systems Provide software and system troubleshooting and support Provide technical support for all Enterprise systems, including hardware and operating systems Provide installation, maintenance and troubleshooting support of information systems applications and related peripheral hardware Troubleshoot servers and network-related equipmentRequired Skills and Qualifications 5+ years of hands-on experience in enterprise monitoring and IT infrastructure management.
Proficiency with Windows Server and Linux (e.g., RHEL, CentOS).
Strong skills in scripting languages such as GO, and Python, and experience with REST APIs.
Solid understanding of networking concepts like TCP/IP, DNS, and protocols like SNMP, NetFlow, and syslog.
Experience with virtualization platforms like VMware vSphere or Hyper-V.
Experience integrating with ServiceNow.
Experience with log aggregation and monitoring tools like Splunk.
After hours support of incidents as needed.
Ability to solve complex technical problems and work under pressure.
Not Specified
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